ABMCFY25ECommercePlatformIntegration RFI.docx

Request for Information

Government-Compliant E-Commerce Platform Development with Pay.gov Integration

Purpose:

The purpose of this RFI is to obtain price, delivery, other market information, or capabilities for planning purposes. Responses to these notices are not offers and cannot be accepted by the Government to form a binding contract.

Background:

ABMC is seeking a qualified web development firm to design and implement a secure e-commerce storefront specifically for ordering floral arrangements. This process is currently “hands-off” by agency staff as outlined at https://www.abmc.gov/about-us/our-services/flowers-our-sites.

The new electronic store front shall have a focus on integrating Pay.gov for streamlined electronic payment processing. This platform will support efficient and compliant online transactions tailored for our service needs, ensuring a user-friendly experience that meets Federal standards.

Historically, ABMC had approximately 2,500 flower orders annually among its 26 overseas cemeteries (e.g., Europe, Philippines, Tunisia, etc.). A key target purchaser/customer of this storefront is American individuals and groups wishing to place flowers at a headstone at one of ABMC’s cemeteries. Please see: https://www.abmc.gov/cemeteries-memorials.

Objectives

1. E-Commerce Storefront Development Contractor shall build a responsive, intuitive, and accessible e-commerce website, allowing customers to easily select and order floral arrangements. The site shall submit order forms to local florists via email for fulfillment, process payment with pay.gov, and provide order updates and tracking mechanisms. This site will deliver an optimized user experience across both desktop and mobile devices. ABMC is currently using Dynamics 365 and WordPress (anticipated launch in March 2025) and would prefer to use either of these tools for this purpose, if possible. We welcome discussions on other potential ideas.

2. Government Payment Integration Contractor shall integrate Pay.gov as the primary payment processor to facilitate secure and compliant online transactions. Our team will ensure the payment process adheres to all federal guidelines and security requirements, including data privacy and transaction integrity standards.

3. Compliance and Security The design will align with Executive Orders and federal compliance standards, including ADA accessibility, cybersecurity, and applicable federal e-commerce regulations. Contractor shall conduct comprehensive testing to confirm security, reliability in payment processing, and overall usability.

4. Custom Features and Reporting Contractor shall develop necessary features for managing floral orders, including inventory tracking and customer order histories. Additionally, Contractor shall incorporate reporting tools to monitor and manage sales, transaction statuses, and user insights, supporting ongoing process improvements.

5. Operations and Maintenance Contractor shall provide a base performance period and up to four option years supporting all technical aspects of the storefront and pay.gov integration, including making integration changes from new versions of pay.gov.

Requested Vendor Response Information

If your company is interested and capable of provide the required service, please submit the following information to the contacts mentioned below via email or in .pdf format:

· Overview of technical capabilities and service offerings

· Information on how the solution meets the requirements listed above.

· Platform recommendations: What platform(s) do you recommend for this storefront and which one of the pay.gov services to use? Considerations include on-going software license costs, integration & support with pay.gov, and ease of use.

· Support services offered, including Service Level Agreements (SLAs).

· Training and knowledge transfer programs for IT administrators and end users.

· Resource Requirements: Expertise in pay.gov payment integration, compliance, front-end and back-end development, and e-commerce.

· Approach to ensuring compliance with global regulations.

· Methods for data protection and privacy.

· Contact information for customer references (if applicable).

· Options for pricing models (monthly plan, subscription, perpetual license, etc.).

· Any additional fees or costs associated with the solution.

· Company name, address, point of contact, size of business, duns, cage, and contract number.

· Is this service on contract with your GSA, SEWP, and other federal contracts?

· If so, provide the contract type and number.

· Business size status and representations for the above NAICS code.

· Cost and schedule estimate, particularly noting any potential challenges, risks, and solutions.

· List of companies that your company would partner with to complete the work (as applicable).

Respondents are encouraged to share applicable experiences and expertise. ABMC will review responses based on all factors including how well the responses meet ABMC’s objectives, how the proposed business model balances and shares risks and rewards, experience/expertise, and any other factor ABMC deems applicable. ABMC may provide more detailed information on available infrastructure to one or more respondents and ask those respondents to refine their responses.

All responses to this RFI shall be submitted via email to the Contracting Officer, Ms. Marissa Tregoning at TregoningM@abmc.gov and the Contract Specialist, Ms. Jessica Young at youngj.ctr@abmc.gov. Telephone, Fax, or any other form of communication inquiries will not be reviewed or accepted.. Responses must be received no later than January 3, 2024 by 0800 EDT.

DISCLAIMER: All information received in response to this RFI marked as proprietary will be handled in accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e). Response to this notice is not an offer and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses incurred responding to this Sources Sought notice.

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