A5 PWS Outward Mindset 2026-U1_Redacted.pdf

PERFORMANCE WORK STATEMENT (PWS)

Outward Mindset, Puget Shound Naval Shipyard

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Outward Mindset training. The Government shall not exercise direct supervision or control over any contractor employees.

Notwithstanding, contractor shall ensure employees comply with all requirements of this Performance Work Statement (PWS) and contract.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all elements of the Outward Mindset training as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: At Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS&IMF) plays a vital role in the Navy’s readiness posture by executing maintenance, modernization, and repair of warships. Technical excellence alone no longer suffices to maintain mission delivery under evolving constraints and oversight demands. PSNS&IMF must ensure alignment in actions and decision processes, strengthen cross-function coordination, and increase clarity of accountability across leadership, supervisors, and the workforce.

PSNS&IMF currently experiences friction from misaligned priorities, information silos, and discord at lower levels. These issues slow decision loops, undermine operational responsiveness, and hinder execution against schedule and cost objectives. Addressing these behavioral and communication shortfalls is essential to meet Navy readiness goals and federal mandates for efficiency and accountability.

1.3 Objectives: The primary objective for this initiative is to enable PSNS&IMF to achieve its mission requirements with greater efficiency, predictability, and responsiveness. The specific goals are to:

1.3.1 Strengthen the alignment of leadership, supervisory, and workforce actions with Navy readiness and maintenance objectives.

1.3.2 Improve communication and decision-making processes across all levels and functions, ensuring that information flows rapidly and accurately to where it is needed.

1.3.3 Reduce operational delays and eliminate rework by clarifying expectations and reinforcing accountability for results.

1.3.4 Build a sustainable approach to problem identification and resolution, enabling PSNS&IMF to anticipate and address emerging issues before they impact mission execution.

1.4 Scope: Conduct leadership and workforce development training for 14,350 employees over a three year period that focuses on Developing and Implementing an Outward Mindset (DIOM).

This training is the beginning of an effort to provide all shipyard personnel with modern tools and resources to improve operational efficiency and workplace culture.

1.4.1 The training and development will include:

Onsite 2-day Developing and Implementing an Outward Mindset (DIOM) Workshops for up to 30 participants.

Onsite 1-day Outward Leadership (OL) Workshops for up to 30 participants.

Onsite 3-day Outward Performance-Train The Trainer (TTT) Certification Workshops for up to 30 participants.

Developing and Implementing an Outward Mindset (DIOM) Participant Workbooks.

Outward Performance Digital Workbooks.

Outward Leadership (OL) – Participant Handbooks.

Outward Performance Facilitator Workbooks – Supplemental.

Outward Performance Participant Workbooks Onsite 2-day Internal Facilitator Observation & Feedback.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Year 05 January 2027 – 30 September 2027 Option Year I 01 October 2027 – 30 September 2028 Option Year II 01 October 2028 – 30 September 2029

1.6 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7 Location:

1.7.1 Place of Performance: The work to be performed under this contract will be performed at PSNS & IMF facilities or an alternate facility that meets the specific course and participant requirements with 0.25 miles of PSNS&IMF.

1.7.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730 (7:30am) to 1600 (4:00pm) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.3 Recognized Holidays: Contractor is not required to perform services on federal holidays. The list of current federal holidays can be found here: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

In addition to the above listed holidays, Puget Sound Naval Shipyard is normally closed for all except necessary services during the week between Christmas Day and New Year's Day (curtailment). Necessary services/ frequencies for various facilities are noted on the detail sheets and work contracted for shall be performed during this period unless otherwise directed by the Contracting Officer. Exact number of closure days may vary from year to year. Actual requirements will be determined in advance of the closure. On site work performed by the Contractor for the Contractor's convenience during this time must also be specifically requested by the Contractor in writing and approved by the Contracting Officer in advance.

2.2.1 Developing and Implementing an Outward Mindset (DIOM) Workshop

These two-day, scenario-driven workshops are designed for PSNS&IMF leaders. The sessions provide practical frameworks and tools that help participants improve accountability, clarify roles, and drive better decision-making. DIOM workshops focus on helping leaders address real-world operational challenges and work more effectively across functions.

2.2.2 Outward Leadership (OL) Workshop

A one-day intensive designed for current and emerging leaders; the OL Workshop introduces thirty-eight tactical tools mapped to more than thirty common shipyard challenges from onboarding and conflict resolution to performance management. Each leader develops a custom action plan directly applicable to their operational context. This toolkit moves leaders from compliance-focused to commitment-driven management, driving accountability, engagement, and retention.

2.2.6 Outward Performance Modular Training

A ten-module, video-driven cohort program delivered by certified facilitators. Each module addresses collaboration, feedback, problem-solving, and continuous improvement through documentary-style case studies and interactive exercises tailored to PSNS&IMF operational environment. OP is ideal for onboarding, reinforcing accountability, and building cross-team engagement.

2.2.7 Outward Performance Train-the-Trainer (OP-TTT) Certification

A three-day certification and development pathway for PSNS&IMF staff to lead Outward Performance cohort discussions. Certified trainers are equipped to deliver licensed curriculum to the workforce, building outward mindset capacity internally.

2.2.8 Sustainment Planning and Continuous Improvement

Sustainment is integrated throughout the Outward Mindset model, with quarterly quality assurance, metrics review, and reporting support. Ongoing access to digital tools, facilitator resources, and implementation guides is provided under standard COTS licensing. Regular reviews drive measurable progress, data-driven management, and operational resilience ensuring enduring value for PSNS&IMF.

2.2.9 Monthly Reporting

Structured monthly reporting provides program status, outcome metrics, key insights, and recommended next steps. This ensures transparent communication, informed decision-making, and continuous alignment with PSNS priorities.

2.2.10 Data Analytics Support

Reporting on participation, engagement, and measured progress toward PSNS&IMF Success Plan objectives.

2.2.11 Implementation Logistics Coordination

Contractor provides comprehensive end-to-end logistics support for scheduling and coordination of all sessions, communications with stakeholders, onboarding support for participants, and delivery planning. This ensures smooth program execution.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government (Command University) will provide logistical support at the beginning of each service to support facility setup and direction of emergency action plans.

3.1.1 The Government (Command University) will provide a Training Record Certification Report for all services needed for tracking.

3.4 Materials: The Government (Command University) will provide two (2) flip charts, and markers.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Facilities: The Contractor shall provide suitable space for all 2-day DIOM, 1-day OL and the 3-day OP-TTT Certification onsite workshops.

4.2.1 Training spaces must be within 0.25 miles of PSNS&IMF.

4.3. Materials: The Contractor shall provide all participant materials, workbooks, books, online access codes, and any other training aids needed to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall provide their own computer or device to present the workshop and a personal hotspot for any access to the internet if applicable to the workshop. There is no Wi-Fi or internet access available for contractor use in Government facilities.

4.4.1 Use of contractor owned laptops and electronic devices is prohibited without permission from the PSNS&IMF Information Assurance Manager (IAM)(Code109). All devices must be vetted through the IAM and the Information Security Office (Code1121).

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: The contractor shall provide services for completion of the PWS.

5.1.2 Coordinate all workshops, schedule with COR or TPOC in the absence of the COR.

5.1.3 Ensure participants sign Training Record Certification Report and return to TPOC or Command University Staff at the end of each workshop, session, or series.

5.1.4 Review all training feedback and address any concerns with COR or TPOC in the absence of the COR. Forward copies of all feedback to the COR at the completion of the training, this includes any electronic feedback collected.

5.1.5 Return all government training and meeting areas to original set-up and cleanliness at end of each workshop, session, or series.

5.1.6 Status Reports and Progress: The Contractor shall provide regular status reports and communications regarding project progress, milestones, and completion status to the COR or TPOC in their absence.

5.1.7 Incident Reporting and Discrepancies: The Contractor shall notify the COR or TPOC of any discrepancies or issues regarding scheduling, course delivery, facilities, or participants within 48 hours of discovery.

5.1.8 Responsiveness: The Contractor shall respond to inquiries from the COR or TPOC within four business days of receipt.

5.1.9 Success Plan Review: The Contractor shall participate in a monthly Success Plan Review meeting with the COR and TPOC. The Contractor shall provide all supporting reports and data at least two business days prior to the scheduled meeting.

5.1.10 Course Evaluations: The Contractor shall administer end-of-course feedback surveys for all training workshops/sessions/series. The Contractor shall utilize a data-collection tool, such as a Learning Analysis Survey (LAS) or a Government-approved equivalent to evaluate training effectiveness, identify skill gaps, and assess learner needs.

5.1.10.1 Data Reporting: The Contractor shall provide raw survey data reports to the COR on a weekly basis when training has occurred. The Contractor shall be available to discuss survey results and address inquiries regarding feedback upon request.

5.1.11 Data Analytics Support: The Contractor shall provide reporting on participation, engagement, and measured progress toward PSNS&IMF Success Plan objectives to the Cor and TPOC or a designated Command University analyst monthly.

5.2. Base year requirements:

5.2.1. 35 Onsite 2-day DIOM Workshops for up to 30 participants.

5.2.2. 35 Onsite 1-day OL Workshops for up to 30 participants.

5.2.3. Three Onsite 3-day OP-TTT Certification Workshops for up to 30 participants.

5.2.4. 24 onsite 2-day Government Workshop Facilitator Days.

5.3. Option year 1. If no changes or modifications are made.

5.3.1. 45 Onsite 2-day DIOM Workshops for up to 30 participants.

5.3.2. 45 Onsite 1-day OL Workshops for up to 30 participants.

5.3.3. Six Onsite 3-day OP-TTT Certification Workshops for up to 30 participants.

5.3.4. 24 onsite 2-day Government Workshop Facilitator Days.

5.4. Option year 2. If no changes or modifications are made.

5.4.1. 25 Onsite 2-day DIOM Workshops for up to 30 participants.

5.4.2. 25 Onsite 1-day OL Workshops for up to 30 participants.

5.4.3. Six Onsite 3-day OP-TTT Certification Workshops for up to 30 participants.

5.4.4. 24 onsite 2-day Government Workshop Facilitator Days.