A23 Attachment 6 QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Liebert Pre-Packaged Essential Service Plan, HVAC and UPS/Power Equipment Maintenance, Battery Services, and Chemical Cleaning

Contract Number: HQ0423-24-C-XXXX

Contract Description: This contract is to provide annual maintenance for the HVAC Leibert UPS/power equipment, battery services, and chemical cleaning located at 8899 E. 56th Street, Indianapolis, IN 46249. These are Liebert- manufactured units and require qualified (certified) systems vendors for maintenance. They need to maintain climate-controlled environments for sensitive information technology equipment to prevent failure or damage to both equipment and data. The maintenance plan required is the Liebert pre-packaged essential service plan for on-site support from a qualified (certified) systems vendor in order to assure the equipment functions properly and protects the valuable computer equipment and personnel in those areas.

Contractor’s name: XXXX .

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored.

· How monitoring will take place.

· Who will conduct the monitoring.

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Laura Price Organization or Agency: DFAS Contract Support Directorate, Columbus, OH

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: Ida Cordero

3. PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance standards define desired services. The Government performs surveillance to determine if the contractor meets, exceeds, or does not meet these standards. The Performance Requirements Summary Matrix below lists how the Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

4. INCENTIVES

The Government shall use Exercise of Option Period as incentive. Incentives shall be based on meeting or exceeding standards set forth in the performance work statement.

5. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.) Contractor will perform preventative maintenance, and draft/submit inspection reports in accordance with the Performance Work Statement (PWS).

b. DOCUMENTATION REVIEW. (Reviews submitted reports on a periodic basis. Reviews may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

The contractor will prepare and submit all reports as required by the PWS.

c. See the attached Quality Assurance Surveillance Form for this contract.

6. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

Paragraph

above Incentive

Perform all preventative & replacement maintenance tasks in a safe manner

Completion of required preventative maintenance, replacement and repairs.

The contractor shall follow established safety procedures OSHA, NEC, reference to lockout/tag out, confined space, and burn permits

100% a.

Exercise of Option Years

Contractor shall complete 4 annual preventative maintenance visits.

2.e

100% b.

Exercise of Option Years

Contractor shall complete annual chemical cleaning on all applicable units

2.f.

100%

a. & b.

Exercise of Option Years

Contractor shall provide guaranteed 4 hour response, 24 hours each days, 7 days per week, including holidays.

2.a.

95% b.

Exercise of Option Years