A21. Appendices Park Cleaning.pdf

PARK CLEANING SERVICES

WAPPAPELLO LAKE, MISSOURI

Appendices

Appendix A – Cleaning Frequencies and Locations

Appendix B – Opening/Closing Dates of Facilities

Appendix C – Definitions

Appendix D – Quality Assurance Surveillance Plan

Appendix E - Vehicle Signs

Appendix F – Accident Prevention Program Administrative Plan

Appendix G – Activity Hazard Analysis

Appendix H – General Location Map

Appendix I – Recreation Area Limits

Appendix A: Cleaning Frequencies and Locations

Recreation Areas

Schedule A: Serviced Sun, Mon, Wed, Fri, Sat: 1 April through 30 September* Schedule B: Serviced Mondays and Fridays: 1 October through 31 March*

Chaonia Landing Recreation Area and Snow Creek Campground

Rockwood Point Recreation Area

Rockwood Landing Recreation Area

Redman Creek Dump Station

Redman Creek Picnic Area

Management Office

Fish Cleaning Station

Spillway Recreation Area & Outlet Channel

Visitor Center Area

Gatehouse- Schedule A: Serviced 1st And 3rd Mondays of Each Month

Schedule B: Serviced 3rd Monday of Each Month

Redman Creak Recreation Area

Below The Dam

Eagle Point Recreation Area

Sundowner Boat Recreation Area

Peoples Creek Recreation Area

Possum Creek Recreation Area

Sulphur Springs Recreation Area

Greenville Recreation Area

Campgrounds

Schedule C: Serviced Sun, Mon, Wed, Fri, Sat: March 1 – November 30

Schedule D: Serviced Mondays and Fridays Dec 1 – February 28

Peoples Creek Lower Campground

Peoples Creek Upper Campground

Greenville Campground

Redman Creek East Campground

Redman Creek West Campground (open year round)

Appendix B: Opening/Closing Dates of Facilities

Opening and Closing Dates will vary slightly from year to year. An updated schedule will be provided to the contractor on a yearly basis.

SUBJECT: Updated Opening and Closing of Recreation Facilities for 2023

Campgrounds Date Opening Date Closing

Chaonia Landing (sites 1-9) Open All Year Open All Year

Greenville (sites 1-25) 16 March 21 November Greenville (sites 26-79 & 108-110) 16 March 21 November Greenville (sites 80-107) 16 March 21 November

Peoples Creek Lower (sites 1-38) 5 April 1 November Peoples Creek Upper (sites 39-57) 5 April 25 September

Redman Creek West (sites 1-40) Open All Year Open All Year Redman Creek East (sites 41-69, 86-109) 16 March * 1 November * Redman Creek East (sites 70-85) 16 March * 1 November*

Island Campsites (sites 1-6) Open All Year Open All Year

Dump Stations

Peoples Creek 5 April 1 November

Restrooms/Shower Houses

Below the Dam 27 March 1 November Chaonia Landing Open All Year Open All Year Eagle Point Open All Year Open All Year Greenville Boat Ramp (Vault) Open All Year Open All Year Greenville Day-use Shelter Open All Year Open All Year Greenville Front Loop #1 16 March 21 November Greenville Shower 16 March 21 November Greenville Middle Loop #2 16 March 21 November Greenville Back Loop #3 16 March 21 November Peoples Creek Beach 6 April 1 November Peoples Creek Boat Ramp Open All Year Open All Year

Appendix B: Opening/Closing Dates of Facilities (Continued)

Restrooms/Shower Houses Date Opening Date Closing

Peoples Creek Lower Shower 6 April 1 November Peoples Creek Upper Shower 6 April 25 September Possum Creek (Vault) Open All Year Open All Year Redman Creek Beach 25 March 25 October Redman Creek Boat Ramp Open All Year Open All Year Redman Creek Picnic 16 March 25 October Redman Creek East Shower 16 March* 1 November* Redman Creek East 1st Restroom 16 March* 1 November* Redman Creek East Back Loop 16 March* 1 November* Redman Creek West Shower Open All Year Open All Year Rockwood Point Beach Open All Year Open All Year Spillway Picnic Open All Year Open All Year Spillway South Side Open All Year Open All Year Sulphur Springs (Vault) Open All Year Open All Year Sundowner Open All Year Open All Year VC /Overlook Shelter Open All Year Open All Year

Beaches

Peoples Creek 21 April 25 September Redman Creek 21 April 5 September Rockwood Point 21 April 5 September

Picnic Areas/Shelters

Redman Creek Picnic #1 16 March 25 October Redman Creek Recreation Area #2 Open All Year Open All Year Visitor Center/Overlook #3 Open All Year Open All Year Spillway #4 & #6 Open All Year Open All Year Eagle Point #5 Open All Year Open All Year Peoples Creek #7 5 April 1 November Redman Creek Beach #8 Open All Year Open All Year Greenville #10 Open All Year Open All Year

Appendix B: Opening/Closing Dates of Facilities (Continued)

*Note: Due to construction within the Redman East Campground, it is expected that this area will be closed from 1 January 2023 through July 31, 2023. It is possible this closure might extend through all of 2023.

Picnic Shelters Amenities/Others

Electric- (when open) All Year All Year Water hydrants/fountains 25 March 1 November Fish Cleaning Station 25 March 1 November Tennis Court Lights All Year All Year Playgrounds in Day-use areas Open All Year Open All Year

Visitor Center Date Opening Date Closing Spring (Sat & Sun) 10 am - 4 pm 25 March 21 May Summer (Sun – Thur) 10 am – 4:30 pm 22 May 5 September Summer (Fri & Sat) 10 am – 7 pm 22 May 5 September Fall (Sat & Sun) 10 am - 4 pm 09 September 30 October

Appendix C: Definitions

Contractor: The Contractor is the individual whose bid was accepted by the Government and who has gained the responsibility of performing the duties governed by the specifications of this contract. The term “Contractor” refers to the prime Contractor and all contractor employees, personnel, and sub-contractors. The prime Contractor shall be responsible for ensuring all subcontractors comply with the provisions of this contract.

Contractor’s Employees: The majority of work will be performed in the presence of the general public; thus the conduct of all employees is critical and shall be monitored. The Contracting Officer may require the Contractor to immediately remove from the worksite any employee of the Contractor who endangers persons or property or who is uncooperative with Government employees.

Contractor Representative: A foreman or superintendent, assigned to represent the interests of the contractor with regards to all matters involving the contract.

Contracting Officer (KO): The term “Contracting Officer” shall mean the person executing this contract on behalf of the Government, and any other officer or civilian employee who is properly designated Contracting Officer; and the term shall include, except as otherwise provided in this contract, the authorized representative of a Contracting Officer acting within the limits of their authority. The Contracting Officer’s Representative (COR) is an individual designated in writing by the Contracting Officer to be responsible for administration of the contract and Quality Assurance Representative.

Quality Control: The term “Quality Control” refers to action taken by the Contractor and/or personnel to document, inspect, and control performance of services to ensure they meet the specifications and requirements of this contract.

Quality Assurance: The term “Quality Assurance” refers to action taken by the Government to ensure the Contractor’s quality control system is functioning and effective, and the Contractor is providing services, which are in accordance with this contract.

Quality Assurance Surveillance Plan (Q.A.S.P.): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance in accordance with contract requirements and performance standards.

The Contract Deficiency Report (C.D.R).: A written record of unsatisfactory performance by the Contractor as observed by the Quality Assurance Inspector.

Clean(ed): Refers to facilities and structures free of, but not limited to, dirt, garbage, paper, metal, trash, debris, driftwood, plastic, cigarette butts, rocks, animal remains, tree limbs, sticks, algae, moss, glass, bottle caps, pull tabs, tape, thumb tacks, push pins, gravel, mud, sand, grass, vegetation growth (includes growing within cracks and expansion joints in sidewalks, roadways, parking lots, and next to buildings), cut grass, leaves, graffiti, grease, tar, spots, stains, dust, food particles, defecation of any kind, residues, bird droppings, insects, spiders, and all nests, webs, ashes, charred wood, soap scum, mold, mildew, mineral and hard water deposits, water spots, streaks, smears, standing water, detergent residue, slippery conditions, and shall be free of offensive odor and shall be disinfected. Interior cleaning products being used should not be destructive to fixtures, stainless steel, windows, walls, ceiling, floors, or the paint.

Litter and Debris: Refers to, but is not limited to, garbage, bags of garbage, fish and animal remains, lumber, paper, metal, plastic, Styrofoam, glass, cigarette butts, bottle caps, tree limbs, sticks, and various items included in the definition for clean when performing services to facilities. Areas for litter and debris cleanup generally include but are not limited to parking lots, sidewalks, roadways and their shoulders, finished mowed areas and shorelines to the water’s edge.

Includes rip rap around/along roads and shoreline areas.

Tree Limbs and Sticks: Refers to tree limbs and branches larger than one inch in diameter and two feet in length and weighing less than forty five pounds each, and other similar sized natural debris not deposited by flood waters, within contract area limits.

Building Interiors: Refers to, but is not limited to, all fixtures, exhibits, floors, floor mats, inside walls, doors, windows, screens, ceilings, partitions, plant boxes, exposed studs, exposed joist, partitions, tables, chairs, benches, counters, vanities, shelves, showers, baby changing stations, signs, toilet stools, etc. Fixtures include sinks, soap holders, commodes (lids and risers), urinals, hand dryers, mirrors, light covers and fixtures, trash cans, screens, doors, door handles and push plates, louvers, toilet paper holders, and ventilation system. Each service should include replacement of toilet paper to ensure adequate supply until next cleaning. Care should be taken not to destroy finish of fixtures, runoff of cleaning chemical should be removed, and chemical shall not destroy or discolor wall surface.

Building Exteriors: Refers to all, but not limited to, light covers and fixtures, louvers, screens, doors, door handles, door push plates, door kick plates, windows, roofs, ventilation systems, recesses, eaves, walls, signs, bulletin boards, water fountains affixed to the building, and sidewalks.

Picnic Shelter: Refers to the entire structure and affiliated amenities. The floor, ceiling, beams, benches, picnic tables, grills, sidewalks, steps, bulletin boards, etc. shall be considered part of the facility for cleaning and servicing.

Inundation Cleanup. Inundation cleanup will include removal of all driftwood, limbs, trash, debris, litter, mud, silt and/or dirt or other items that have accumulated from flooding. Cleaning of designated bid items will be in accordance with attached specifications for each item. Cleaning of restrooms and shower buildings will include the pipe chase. All inundation cleanups will be completed within 48 hours after notification (verbal or written) by the Contracting Officer.

Inundation cleanup of campsites includes carsonite posts, electrical pedestals and hydrants.

Second Cleanings. During special events and holiday weekends, a second cleaning may be required of certain facilities and areas. If second cleanings are required, Contractor will be notified 24 hours in advance of the servicing. Second cleanings will be conducted between 2:00 p.m. and 5:00 p.m. on special event dates and on Saturdays and Sundays of major holidays.

Fully Clothed: The term “fully clothed” shall be construed as, at a minimum, contractor and employees must wear (short or long) sleeved shirts without abusive language and/or pictures, safety shoes as stated in EM 385-1-1, “Safety and Health Requirements Manual”, and long pants without holes. No shorts or tank tops will be worn.

Campsites/Picnic Sites: The terms “Campsite” or “Picnic site” shall be construed as all graveled or concreted, asphalted areas around picnic tables, grills, picnic pad and camp pad areas using the discontinuance of gravel/concrete as a perimeter. Asphalt/gravel parking areas associated with a specific campsite are included.

Receptacle: The term “receptacles” shall be construed as approximately a 31 or 32 gallon durable commercial grade trash container, with lid, constructed from a suitable material so as to hold refuse, prevent effluent leakage and inhibit debris from escaping. In locations without a receptacle holder, the Contractor will anchor the receptacles and all waste from the receptacles will be placed in the nearest dumpster.

Waste Can: All restrooms and shower houses shall be supplied with an indoor waste can in each unit or side of restroom/shower house. The waste can shall be large enough to collect garbage within the facility between service times. The waste can shall be designed for indoor use and be approved by the Contracting Officer.

Fish Cleaning Station: The term “Fish Cleaning Station” shall be construed as all items but not limited to shelter, fish cleaning station, concrete sidewalks, associated signs, accompanying parking and single unisex restroom and all objects associated with the area.

Service Schedule: Frequency of services, facilities to be services and quantities of facilities unless otherwise noted in this contract will be as specified in Cleaning Services – Appendix A .

Other Contracts: The Contractor’s attention is called to the fact that other Contractors and Corps of Engineers employees may be in the area for the purpose of performing duties. The Contractor will cooperate fully with all Contractors and Corps of Engineer employees in the area and shall not impede the work of other Contractors and Corps of Engineer employees in any way.

Pesticide: Any toxic substance used to kill animals or plants that damage crops or ornamental plants or that are hazardous to the health of domestic animals or humans. All pesticides act by interfering with the target species’ normal metabolism. They are often classified by the type of organism they are intended to control (e.g., insecticide, herbicide, fungicide).

Accident Reporting. An accident constitutes any and all incidents or acts involving the Contractor, which may or may not have resulted in obvious damage to persons or property. All accidents shall be reported to the Contracting Officer within 24 hours of the occurrence. All serious accidents (those resulting in death or injury requiring medical attention) shall be reported immediately.

Appendix D: Quality Assurance Surveillance Plan

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in the Performance Work Statement (PWS).

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

3. Surveillance methods. The methods of surveillance used to monitor performance of this contract will include periodic validations, planned inspection, and validated customer complaints.

a. Periodic Validation Method. Surveillance by Periodic Inspection is designed to inspect some part, but not all the contract service requirements. This method is a “spot check” style of evaluation. Periodic validations will be conducted on a scheduled basis (daily, weekly, or monthly) and may be adjusted, based on quality trends.

b. Planned Inspection. This method of inspection surveillance is used by the COR when individual importance or cost, where the Contractor has a record of poor performance, or services to be monitored are at several sites and can be scheduled to conserve inspection travel time.

c. Validated Customer Complaints. Customer complaints will be investigated by QA personnel.

To be considered valid, complaints must be set forth in writing and detail the nature of the complaint and what contract requirements have been violated. All Valid Customer complaints will be forwarded to the Contractor and must investigated and resolved by the Contractor and COTR. Exhibit A below shall be used to document valid complaints

4. Performance Measurement. Performance will be measured in accordance with the Service Delivery Summary in the following table:

5. Failure to meet Performance Threshold. For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within five (5) working days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the KO will determine if any further action such as issuing a warning or letter of concern is deemed necessary.

PERFORMANCE

OBJECTIVE

PWS PARA.

PERFORMANCE

THRESHOLD

REMEDY

METHOD OF

ASSESSMENT

SDS-1

Maintain Recreation Areas

Para. 1.1 inclusive

No more than five

(5) valid defects per month

Re-performance within 2 hours of notification, or a mutually acceptable timeframe to

KO,

COR and Contractor

Periodic validation, planned inspection, and Customer Complaints

CUSTOMER COMPLAINT RECORD

Date and Time of Complaint:

Location of Complaint:

Source of Complaint Organization:

Individual :(i.e. lab worker, etc.)

Nature of Complaint:

Contract Reference:

Validation:

Date and Time Contractor Informed of Complaint:

Action Taken by Contractor:

Received and Validated by:

Appendix E: Vehicle Signs

All Contractor vehicles shall have a door sign on the driver’s door and front passenger door that will reflect the followjng information. All lettering shall be a minimum of 1.5 inches in height:

Name of Contractor Type of Business Address Phone Number

Appendix F: Accident Prevention Program Administrative Plan

Appendix G: Activity Hazard Analysis

Appendix H: General Location Map

Appendix I: Recreation Area Limits

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