A17 Attachment 1 Section C NLRB OCIO IT HW_SW IDIQ.docx

STATEMENT OF WORK: NLRB OCIO IT Equipment - Hardware / Software STATEMENT OF WORK: NLRB OCIO IT Equipment - Hardware / Software

Statement of Work Statement (SOW) for OCIO IT Equipment – Hardware / Software National Labor Relations Board Office of the Chief Information Officer April 15, 2020

Document Revision History

Table of Contents

1.0 GENERAL 4

Statement of Work (SOW) for the National Labor Relations Board OCIO IT Equipment – Hardware / Software Purchases

1.0 GENERAL

1.1 BACKGROUND

The National Labor Relations Board (NLRB) is an independent federal agency enforcing the National Labor Relations Act, which guarantees the right of most private sector employees to organize, to engage in group efforts to improve their wages and working conditions, to determine whether to have unions as their bargaining representative, to engage in collective bargaining, and to refrain from any of these activities. It acts to prevent and remedy unfair labor practices committed by private sector employers and unions.

The mission of the NLRB Office of the Chief Information Officer (OCIO) is to establish and provide:

· Assistance and guidance on the use of technology-supported business process reengineering;

· Investment analysis;

· Performance measurement;

· Strategic development and application of information systems and infrastructure;

· Policies to provide improved management of information resources and technology; and

· Better, more efficient service to our clients and employees.

The purpose of this ID/IQ is to provide a streamlined efficient purchasing contract and related processes for the NLRB to acquire a variety of Information Technology (IT) technology resources to include hardware and software.

Specific hardware and software requirements requests will be issued under separate task orders within this ID/IQ. The proposed equipment shall meet the stated minimum requirements as listed in the specific task order issued under this contract.

1.2 OBJECTIVE

The NLRB requires comprehensive hardware and software products with innovative technological solutions and streamlined approaches in fulfilling its support needs. The primary objective of this contract is for the OCIO to obtain first class, scalable, enabling information management technologies in both hardware and software that users are proud of and the public deserves. The vendor(s) shall support the OCIO in building on continuous improvement to enhance Agency-wide technology operations. The OCIO requires an Enterprise Technology Portfolio that enables the Agency’s mission in exciting new ways and at a substantially lower total lifecycle cost.

The Contractor(s) shall accomplish the following primary objectives during the performance of this Task Order:

· Ensure high quality and timely delivery of requested hardware and software items.

· Provide the specified supporting services for hardware and software products and services associated with the technical environment/infrastructure covered under this Task Order.

1.3 SCOPE OF WORK

The scope of this effort is for those vendor(s) who can support the OCIO’s Enterprise Technology Portfolio, and other mission related technology initiatives, that enable the OCIO to meet its objectives. Areas for which the Government may issue separate task orders are detailed in Section 3 of this document. The government reserves the right to add additional task areas as the information technology landscape changes.

1.4 PERIOD OF PERFORMANCE

The period of performance of this ID/IQ will be one base year plus four – one year option periods.

1.5 PLACE OF PERFORMANCE

Deliveries of product will be primarily shipped to NLRB Headquarters in Washington, D.C., however the NLRB has multiple Field offices located within the United States and reserves the right to specify shipment to an alternate Field office as the task order requires and will be outlined in the specific task order(s) issued under this ID/IQ. Field office location and addresses are provided as an addendum to this contract.

1.6 NON-PERSONAL SERVICES

The services and performance required under this contract are determined to be not inherently governmental. The contractor shall not perform or give the appearance of performing inherently governmental functions as described in FAR Part 2 and Subpart 7.5. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. All contractor personnel shall identify themselves as contracted support personnel in all forms of communication with all entities with whom the NLRB has business dealings. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

1.7 BUSINESS RELATIONS

The contractor shall successfully integrate and coordinate all activity needed to execute the requirements specified herein. The contractor shall manage the timeliness, completeness, and quality of the contract deliverables. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of all contractor personnel (including subcontractors). The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

1.8 ID/IQ CONTRACT MANAGEMENT

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to this requirement. The contractor must maintain continuity between the support operations at NLRB Headquarters and the contractor's corporate offices.

1.9 ID/IQ CONTRACT ADMINISTRATION

The contractor shall establish processes and assign appropriate resources to effectively administer this contract. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on this requirement.

1.10 PERSONNEL ADMINISTRATION

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

1.11 SUBCONTRACT MANAGEMENT

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Contracting Officer or Contracting Officer Representative (COR).

1.12 CONTRACTOR PERSONNEL, DISCIPLINES, AND SPECIALTIES

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

1.13 TRAINING

The Contractor shall provide training, as necessary, to ensure that all of its employees have been properly trained and are qualified to perform assigned tasks under this PWS. The Government will provide or coordinate training on any new Government-provided equipment or Government-directed training (e.g., Information Assurance). If such training requires travel on the part of contractor employees, local travel costs (i.e., Metro) shall be borne by the contract personnel.

1.14 TRAVEL

Travel to other government facilities or other contractor facilities may be required and will be specified at the Task Order level. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy & procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs.

1.15 LOCATION AND HOURS OF WORK

Work will be performed at NLRB Headquarters in Washington, D.C. Performance may be accomplished via approved telework agreements or at an alternate location, such as the contractor’s facility, as approved by the COR. In the event of a local or national emergency, operations may be moved to another government facility or telework may be authorized.

Normal workdays are Monday through Friday except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. Flextime workers start not earlier than 0600 and not later than 0900. Core hours of work are from 0900 to 1500 daily. All support personnel are expected to be available during core hours.

2.0 ID/IQ PERFORMANCE REQUIREMENTS

The following Task Areas specify the Performance Objectives and Performance Elements for the ID/IQ. Each of the task areas described below identifies examples of the types of items that may be included under each task area. The examples are not exhaustive, and other IT products, as required, may be associated with the task areas defined in this section.

2.1 TASK AREA 1: INFORMATION TECHNOLOGY HARDWARE

In support of this task area, the contractor shall provide information technology related hardware. A sampling of items to be awarded under this task area may include:

· Telephone equipment

· Audio and video teleconferencing equipment

· Facsimile equipment

· Desktop computers

· Laptop/portable/notebook computers

· Large scale computers

· Servers, optical/imaging systems

· Scanning systems

· Printers

· Displays

· Graphics (light pens, digitizers, touch screens)

· Network equipment

· Other communications equipment

· Optical recognition I/O devices

· Storage devices

· Other I/O and storage devices

2.2 TASK AREA 2: INFORMATION TECHNOLOGY SOFTWARE

In support of this task area, the contractor shall provide information technology related hardware. A sampling of items to be awarded under this task area may include:

· VPN software

· Audio and video teleconferencing software

· Facsimile software

· Scanning software

· Work productivity software

· Special needs software

2.3 TASK ORDER INFORMATION

· Each order issued under the ID/IQ will contain the following minimum information:

1) Date of order;

2) Contract number and task order number;

3) Total dollar amount of the task order;

4) Requirements Document, Schedule of Deliverables, and any special instructions;

5) Period of performance;

6) Place of performance;

7) Any packaging, packing, and shipping instructions;

8) Accounting and appropriation data; and

9) Method of payment and payment office.

· The Contractor shall submit separate invoices for each task order in accordance with the procedures outlined.

3.0 SPECIAL REQUIREMENTS

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

3.1 DOCUMENTATION

Documents, data files, reports, correspondence, and all other documents and writings, together with any charts, graphs, tables, illustrations, photographs, images, and other illustrative, explanatory, historical documents related thereto or independent thereof, regardless of the medium (or media) by which they were produced, preserved, stored, or created in connection with or for purpose(s) of work performed under this PWS and contract, are property of the Government and shall be delivered to the COR promptly, upon request.

The Contractor agrees to assume responsibility for protecting the confidentiality of Government records, which is not considered public information. Each Contractor or employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor that such information may be disclosed only for purposes and to the extent authorized herein. The Contractor shall not release any information related to this contract to the public, media or other unauthorized persons or organizations unless the government has conducted the appropriate security review and granted written approval (e.g. posting information to a public website.)

4.0 PERFORMANCE REQUIREMENTS SUMMARY

Provide information technology (IT) items and equipment that meet PWS requirements

All vendor proposed solutions and technologies will meet minimum technical standards as specified in the PWS. Items may require a specific model and brand as outlined in a specific task order issued under this contract.

The Contractor's work products are suitable to support the full range of support as specified in the PWS.

COR review/government personnel feedback

Products and Deliverables

The Contractor provides a full range of products required to support the requirements of the ID/IQ.

Deliverables are provided and shipped in a timely manner not to exceed 30 days from award of this contract.

COR review/government personnel feedback

5.0 DELIVERABLES

Deliverables will be identified in each task order placed against this ID/IQ. The individual task orders will specify the individual deliverables, due dates, formats to be used, and distribution.

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