A04 - Statement of Work.pdf

STATEMENT OF WORK

FOR

UNINTERRUPTIBLE POWER SUPPLIES (UPS) ANNUAL MAINTENANCE

SERVICES

1.0 SCOPE

This Statement of Work (SOW) specifies the requirement for the maintenance services required for UPS units located at the Navy Experimental Dive Unit (NEDU).

2.0 APPLICABLE DOCUMENTS

None

3.0 REQUIREMENTS

All services must be performed by an authorized Eaton Field Service Engineer (FSE).

3.1 Annual maintenance of EATON 9355 20KVA UPS (3 phase unit), serial number:

BH322KXX02, bldg 300A, room 123. The contractor shall perform the following:

3.1.1 Provide UPS preventative maintenance (PM) at an availability of 5 days per week, 8 normal business hours per day between 0700 and 1700, Monday through Friday, excluding holidays and weekends.

3.1.2 Provide battery PM at an availability of 5 days per week, 8 normal business hours per day between 0700 and 1700, Monday through Friday, excluding holidays and weekends.

3.1.3 Provide next day maximum response for onsite parts and labor “break-fix coverage” at an availability of 7 days per week, 24 hours per day, anytime parts and labor coverage for UPS.

3.2 Annual maintenance of EATON 9PX 11KVA UPS (single phase), serial number

P211R4AF0, bldg 300B, room 210. The contractor shall perform the following:

3.2.1 Provide UPS PM at an availability of 5 days per week, 8 normal business hours per day between 0700 and 1700, Monday through Friday, excluding holidays and weekends.

3.2.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.2.3 Provide next day maximum response for onsite parts and labor “break-fix

3.2.4 Provide full on-site battery coverage, including parts, labor, shipping, and proper battery disposal.

3.3 Annual maintenance of EATON 9PX 11KVA UPS (single phase), serial number G211D42019, bldg 300, Med Deck. The contractor shall perform the following:

3.3.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.3.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.3.3 Provide next day maximum response for onsite parts and labor “break-fix

3.3.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.4 Annual maintenance of EATON 9170+ 18KVA UPS (single phase), serial number BG301T0004, bldg 300, 3rd Deck. The contractor shall perform the

3.4.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.4.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.4.3 Provide next day maximum response for onsite parts and labor “break-fix

3.4.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.5 Annual maintenance of EATON 9PX 8KVA UPS (single phase), serial number G210D19001, bldg 300, Control Room. The contractor shall perform the

3.5.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.5.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.5.3 Provide next day maximum response for onsite parts and labor “break-fix

3.5.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.6 Annual maintenance of EATON 9PX 8KVA UPS (single phase), serial number

P210K38338, bldg 300, Mezzanine. The contractor shall perform the following:

3.6.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.6.2 Provide battery PM at an availability of 5 days per week, 8 normal excluding holidays and weekend.

3.6.3 Provide next day maximum response for onsite parts and labor “break-fix

3.6.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.7 Annual maintenance of EATON 9170+ 18KVA UPS (single phase), serial number BG282T0003, bldg 321, T&E mechanical room. The contractor shall perform the following:

3.7.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.7.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.7.3 Provide next day maximum response for onsite parts and labor “break-fix

3.7.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.8 Annual maintenance of Tripp Lite 20KVA UPS (single-phase), model number

SU16KRT. Package includes two SU10000RT3UPM Power Modules, two BP240V10RT3U Battery Packs and a SUPDMB20K Parallel PDU with Bypass Switch. One Power Module serial number is 2851HLCPS864400135. The second power module serial number is not visible. Battery Pack serial numbers are 2847CY0B839700092 & 2847CY0B839700084. The Parallel PDU with Bypass Switch serial number is 2914BLCPD879900015. This UPS is located in bldg 300 on the second floor. The contractor shall perform the following:

3.8.1 Provide UPS PM at an availability of 5 days per week, 8 normal business

3.8.2 Provide battery PM at an availability of 5 days per week, 8 normal

3.8.3 Provide next day maximum response for onsite parts and labor “break-fix

3.8.4 Provide full on-site battery coverage, including parts, labor, shipping, and

3.9 Contractor provided PM for all UPS listed in SOW paragraphs 3.1 through 3.8 shall include the following:

3.9.1 Visual inspections:

3.9.1.1 Inspect all printed circuit board connections for cleanliness and swab contacts if necessary.

3.9.1.2 Inspect all power connections for signs of overheating.

3.9.1.3 Inspect all subassemblies, bridges and legs for signs of component defects or stress.

3.9.1.4 Inspect all DC capacitors for signs of leakage.

3.9.1.5 Inspect all AC capacitors for signs of leakage.

3.9.1.6 Inspect for, and perform as required, any open engineering changes.

3.9.1.7 Inspect battery monitoring system.

3.9.2 Internal operating parameters:

3.9.2.1 Measure DC ground detection offset (if applicable).

3.9.2.2 Measure inverter leg current average balance (if applicable).

3.9.2.3 Measure output filter current average phase balance.

3.9.2.4 Measure rectifier bridge current average leg balance.

3.9.2.5 Check AC protection settings.

3.9.2.6 Check DC protection settings.

3.9.2.7 Check input and output frequency and voltage bandwidth settings.

3.9.2.8 Verify DC filter capacitance.

3.9.2.9 Verify AC tank and trap filter capacitance.

3.9.2.10 Measure power supply voltages and waveforms.

3.9.2.11 Update firmware as necessary with NEDU approval (parts, if required, will be included at no charge under service agreements with full parts coverage, otherwise billable).

3.9.2.12 Evaluate Field Service Bulletins (FSBs) for potential updates (parts, if required, will be included at no charge under service agreements with full parts coverage).

3.9.3 External operating parameters:

3.9.3.1 Measure system input voltages (all phases).

3.9.3.2 Measure system input currents (all phases).

3.9.3.3 Measure DC charging voltages (float and equalize), record settings, and adjust to nominal.

3.9.3.4 Measure rectifier phase on and walk up.

3.9.3.5 Measure inverter phase on and walk up.

3.9.3.6 Adjust all panel meters to measured values.

3.9.3.7 Measure system bypass voltages (all phases).

3.9.3.8 Measure manual and UV transfer testing, verify uninterrupted transfer waveform (if applicable).

3.9.3.9 Conduct outage simulation and battery capability testing and verify charger current limit.

3.9.3.10 Verify generator operation and interface (if applicable).

3.9.4 Environmental parameters:

3.9.4.1 Measure UPS ambient temperature and inspect condition of ventilating equipment.

3.9.4.2 Inspect general cleanliness of UPS power module.

3.9.4.3 Inspect general cleanliness of UPS power area.

3.9.4.4 Clean and/or replace all filters as applicable. Parts, if required, are included at no charge.

3.9.4.5 Clean outside of UPS including control panel/CRT screen and cooling fans. Cooling fans, if require cleaning, are included at no charge.

3.9.5 Battery cabinet checks:

3.9.5.1 Inspect general appearance of battery system (all types).

3.9.5.2 Inspect general cleanliness of battery system area (all types).

3.9.5.3 Inspect cells for physical abnormalities.

3.9.5.4 Inspect all DC connections for abnormalities.

3.9.5.5 Measure battery system area ambient temperature and inspect condition of ventilating equipment.

3.9.5.6 Measure and record (for internal batteries only):

3.9.5.6.1 Overall battery float voltage.

3.9.5.6.2 Charger output current and voltage.

3.9.5.6.3 Negative terminal temperature of one cell/battery

per battery cabinet shelf or rack tier.

3.9.5.6.4 Momentary load testing of cells < 100 watts (e.g.

(E, 9 x 55, NOT 9330).

3.9.6 Monitoring system parameters:

3.9.6.1 Alarm archive review and printing.

3.9.6.2 Alarm lamp test: local and remote (if applicable).

3.9.6.3 Replace all open monitor bulbs.

3.9.6.4 Inspect battery monitoring system.

3.9.6.5 Review battery test in history (if applicable)

3.9.7 General:

3.9.7.1 Customer consultation.

3.9.7.2 Verbal recommendations.

3.9.7.3 General observations.

3.10 The contractor shall also provide the following services to all UPS listed in SOW paragraphs 3.1 through 3.8:

3.10.1 Electronics Corrective Maintenance Coverage

3.10.1.1 Inspect and repair electronic portion of the UPS, or “Power Module” at no extra charge to the Government.

3.10.1.2 Maintenance provided by contractor shall include:

3.10.1.2.1 Maintenance to the Power Module.

3.10.1.2.2 Travel expenses.

3.10.1.2.3 Shipping expenses.

3.10.1.2.4 All necessary parts replacement.

3.10.1.2.5 Adjustments.

3.10.1.2.6 Repairs.

3.10.1.3 Other information

3.10.1.3.1 Filters are included as ‘necessary parts’.

3.10.1.3.2 Purchaser maintains no spare parts.

3.10.1.3.3 Contractor provides all maintenance materials, tools, and all test equipment necessary for the services described herein.

3.10.1.3.4 Contractor use to machines, communications

facilities, features and other equipment may be limited at purchasers’ discretion.

3.10.2 Battery Corrective Maintenance (Limited to Single Phase UPS).

3.10.2.1 Inspect and repair UPS batteries at no extra charge

to NEDU.

3.10.2.2 Maintenance provided by contractor shall include:

3.10.2.2.1 Maintenance to the batteries.

3.10.2.2.2 Travel expenses.

3.10.2.2.3 Shipping expenses.

3.10.2.2.4 Proper disposal.

3.10.2.2.5 All necessary parts replacement.

3.10.2.2.6 Adjustments.

3.10.2.2.7 Repairs.

3.10.3 7x24 Technical support.

3.10.3.1 Technical support via telephone or email to contractor shall be available to answer product or support questions.

3.10.4 Customer Web Account Access.

3.10.4.1 Contractor will provide NEDU web-based access to account information and site service records.

3.10.4.2 Access will be restricted for maximum security of NEDU records.

3.10.4.3 A history of service performed, as well as scheduled service calls will be available.

3.11 Other Details.

3.11.1 The Government point of contact will be provided after contract award.

3.11.2 The PCO will notify the Contractor of any issues or deficiencies and the

Contractor shall correct the issues or deficiencies within one week of notification. Delays in remedying any deficiencies noted to the Contractor by the PCO will not be chargeable days for transportation or labor to the Government.

3.11.3 The maintenance requirement calls for a base year plus four option years.

3.9.3.1 (Base CLIN 0001): 01 July 2026 through 30 June 2027

3.9.3.2 Option 1: 01 July 2027 through 30 June 2028

3.9.3.3 Option 2: 01 July 2028 through 30 June 2029

3.9.3.4 Option 3: 01 July 2029 through 30 June 2030

3.9.3.5 Option 4: 01 July 2030 through 30 June 2031

3.11.4 Internal battery modules will be used for each 9170+ UPS.

3.11.5 One external battery module will be used for each 9PX UPS.

3.11.6 Planned battery replacement schedule:

Base Year: 9PX 8kVA x2 packs, 9PX 11kVA x3 packs, Tripp Lite x2 (40 batteries) Option Year 1: no scheduled battery replacements Option Year 2: Eaton 9170+ x2 units (40 batteries) Option Year 3: Eaton 9355 20kVA (108 batteries) Option Year 4: no scheduled battery replacements

3.12 Documentation Requirements (CDRL A001)

The contractor shall provide a maintenance and inspection report from SOW paragraphs

3.1 through 3.11 of all services provided and inspection and testing results within one (1) month after service has been completed. The report will provide detailed results of the inspection and make recommendations toward future remedial action, upgrades, and sparing. This will include review with NEDU of all services provided, issues as so applicable, and remedies as appropriate.

4.0 GOVERNMENT FURNISHED PROPERTY

4.1 Government Furnished Information (GFI)

GFI in the form of the site location schematics and interface requirements will be provided no later than five (5) days after award of purchase order. Any additional GFI will be provided no later than 3 days after formal request by the contractor. Disposition of GFI will be made at purchase order completion. NEDU will provide electrical lock-out/tag-outs for all electrical devices and ancillary items, allowing for contractor’s technician to have a safe working environment (if necessary).

4.2 Access to Government Facilities

The Government will provide the contractor access to Government facilities to accomplish statement of work tasking. The Contractor shall provide a list of employees who require access to these areas, including standard security clearance information for each person, to the Procuring Contracting Officer (PCO) no later than three business days after the date of award. Access to Government buildings at Naval Support Activity Panama City (NSA PC) is from 0600 to 1800 Monday through Friday, except Federal holidays. Normal work hours are from 0700 to 1700, Monday through Friday. Contractor employees shall be under Government oversight at all times. Government oversight requires that a Government employee be present in the same building/facility whenever Contractor employee(s) are performing work under this task order. Contractor personnel are not allowed to access any Government buildings at NSA PC outside the hours of 0600 to 1800 without the express approval of the Procuring Contracting Officer (PCO). When a Government facility is closed or early dismissal of Federal employees is directed due to severe weather, security threat, or a facility related problem that prevents personnel from working, onsite Contractor personnel regularly assigned to work at that facility should follow the same reporting and departure directions given to Government personnel.

5.0 DELIVERABLES

All data deliverables shall be submitted in accordance with the attached DD Form 1423.

6.0 PERIOD OF PERFORMANCE

The period of performance shall be for a base year plus four option years. The performance periods shall be as follows:

Base period: 01 July 2026 through 30 June 2027

Option 1: 01 July 2027 through 30 June 2028 Option 2: 01 July 2028 through 30 June 2029 Option 3: 01 July 2029 through 30 June 2030 Option 4: 01 July 2030 through 30 June 2031

7.0 SECURITY

This requirement is UNCLASSIFIED. No access to classified data is necessary for this contract. Production of classified materials under this statement of work is not required.

7.1 Release of Information

(a) Release of information shall be in accordance with Section I, Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.204- 7000, Disclosure of Information.

(b) All technical data provided to the Contractor by the Government will be protected from public disclosure in accordance with the markings contained thereon. All other information relating to the items to be delivered or services to be performed under this contract may not be disclosed by any means without prior approval of the appropriate NSWC

PCD authority. Dissemination or public disclosure includes, but is not limited to, permitting access to such information by foreign nationals or by any other person or entity; publication of technical or scientific papers;

advertising; or any other proposed public release. The Contractor shall provide adequate physical protection to such information to preclude access by any person or entity not authorized such access by the Government.

7.2 Controlled Unclassified Information (CUI)

Controlled unclassified information (CUI) is official information that requires the application of controls and protective measures for a variety of reasons and has not been approved for public release, to include technical information, proprietary data, information requiring protection under the Privacy Act of 1974, and Government-developed privileged information involving the award of contracts. CUI is a categorical designation that refers to unclassified information that does not meet the standards for National Security Classification under Executive Order 13526, but is (a) pertinent to the national interest of the United States or to the important interests of entities outside the Federal Government, and (b) under law or policy requires protection from unauthorized disclosure, special handling safeguards, or prescribed limits on exchange or dissemination.

7.3 Minimum Requirements for Access to Controlled Unclassified Information

(CUI)

Prior to access, Contractor personnel requiring access to Department of the Navy (DoN) controlled unclassified information (CUI) or "user level access to DoN or DoD networks and information systems, system security and network defense systems, or to system resources providing visual access and/or ability to input, delete or otherwise manipulate sensitive information without controls to identify and deny sensitive information" contractors must have clearance eligibility, or submit an Electronic Questionnaire for Investigation Processing (SF 86) to NSWC PCD Security for processing and subsequent adjudication by the DoN Central Adjudication Facility.

7.4 Minimum Protection Requirements for Controlled Unclassified Information

Security classification guides and unclassified limited documents (e.g., For Official Use Only (FOUO), Distribution Statement Controlled) are not authorized for public release and, therefore, cannot be posted on a publicly accessible webserver or transmitted over the Internet unless appropriately encrypted.

7.5 CUI

CUI is a document designation, not a classification. This designation is used by Department of Defense (DoD) and a number of other federal agencies to identify information or material, which although unclassified, disclosure to the public of the information would reasonably be expected to cause a foreseeable harm to an interest protected by one or more provisions of the Freedom of Information Act (FOIA). This includes information that qualifies for protection pursuant to the provisions of the Privacy Act of 1974, as amended. CUI must be marked, controlled and safeguarded in accordance with DoDM 520048 Controlled Unclassified Information (CUI).

7.6 Security of Unclassified DoD Information on Non-DoD Information Systems (DoDI 8582.01) DoD Policy

Adequate security shall be provided for all unclassified DoD information on non-DoD information systems. Appropriate requirements shall be incorporated into all contracts, grants, and other legal agreements with non-DoD entities.

Information Safeguards are applicable to unclassified DoD information in the possession or control of non-DoD entities on non-DoD information systems, to the extent provided by the applicable contract, grant, or other legal agreement with the DoD.

Unclassified DoD information that has not been cleared for public release may be disseminated by the Contractor, grantee, or awardee to the extent required to further the contract, grant, or agreement objectives, provided that the information is disseminated within the scope of assigned duties and with a clear expectation that confidentiality will be preserved. Examples include:

(a) Non-public information provided to a Contractor (e.g., with a request for proposal).

(b) Information developed during the course of a contract, grant, or other legal agreement (e.g., draft documents, reports, or briefings and deliverables).

(c) Privileged information contained in transactions (e.g., privileged contract information, program schedules, contract-related event tracking).

It is recognized that adequate security will vary depending on the nature and sensitivity of the information on any given non-DoD information system. However, all unclassified DoD information in the possession or control of non-DoD entities on non-DoD information systems shall minimally be safeguarded as follows:

(a) Do not process unclassified DoD information on publically available computers (e.g., those available for use by the general public in kiosks or hotel business centers).

(b) Protect unclassified DoD information by at least one physical or electronic barrier (e.g., locked container or room, logical authentication or logon procedure) when not under direct individual control of an authorized user.

(c) At a minimum, overwrite media that have been used to process unclassified DoD information before external release or disposal.

(d) Encrypt all information that has been identified as CUI when it is stored on mobile computing devices such as laptops and personal digital assistants, compact disks, or authorized removable storage media such as thumb drives and compact disks, using the best encryption technology available to the Contractor or teaming partner.

(e) Limit transfer of unclassified DoD information to subcontractors or teaming partners with a need to know and obtain a commitment from them to protect the information they receive to at least the same level of protection as that specified in the contract or other written agreement.

(f) Transmit e-mail, text messages, and similar communications containing unclassified DoD information using technology and processes that provide the best level of privacy available, given facilities, conditions, and environment.

Examples of recommended technologies or processes include closed networks, virtual private networks, public key-enabled encryption, and transport layer security.

(g) Encrypt organizational wireless connections and use encrypted wireless connections where available when traveling. If encrypted wireless is not available, encrypt document files (e.g., spreadsheet and word processing files), using at least application-provided password protected level encryption.

(h) Transmit voice and fax transmissions only when there is a reasonable assurance that access is limited to authorized recipients.

(i) Do not post unclassified DoD information to website pages that are publicly available or have access limited only by domain or Internet protocol restriction.

Such information may be posted to website pages that control access by user identification and password, user certificates, or other technical means and provide protection via use of transport layer security or other equivalent technologies during transmission. Access control may be provided by the intranet (vice the website itself or the application it hosts).

(j) Provide protection against computer network intrusions and data exfiltration, minimally including:

(1) Current and regularly updated malware protection services, e.g., anti-virus, anti-spyware.

(2) Monitoring and control of both inbound and outbound network traffic (e.g., at the external boundary, sub-networks, individual hosts), including blocking unauthorized ingress, egress, and exfiltration through technologies such as firewalls and router policies, intrusion prevention or detection services, and host-based security services. Prompt application of security-relevant software patches, service packs, and hot fixes.

(k) Comply with other current Federal and DoD information protection and reporting requirements for specified categories of information (e.g., medical, proprietary, Critical Program Information (CPI), personally identifiable information, export controlled) as specified in contracts, grants, and other legal agreements.

(l) Report loss or unauthorized disclosure of unclassified DoD information in accordance with contract, grant, or other legal agreement requirements and mechanisms.

(m) Do not use external IT services (e.g., e-mail, content hosting, database, document processing) unless they provide at least the same level of protection as that specified in the contract or other written agreement.

7.7 Operations Security

Operations Security (OPSEC) is concerned with the protection of critical information:

facts about intentions, capabilities, operations, or activities that are needed by adversaries or competitors to bring about failure or unacceptable consequences of mission accomplishment.

Critical information includes information regarding:

Operations, missions, and exercises, test schedules or locations;

Location/movement of sensitive information, equipment, or facilities;

Force structure and readiness (e.g., recall rosters);

Capabilities, vulnerabilities, limitations, security weaknesses;

Intrusions/attacks of DoD networks or information systems;

Network (and system) user identifications and passwords;

Movements of key personnel or visitors (itineraries, agendas, etc.); and Security classification of equipment, systems, operations, etc.

The Contractor, subcontractors and their personnel shall employ the following countermeasures to mitigate the susceptibility of critical information to exploitation, when applicable:

Practice OPSEC and facilitate OPSEC awareness;

Immediately retrieve documents from printers assessable by the public;

Shred sensitive and Controlled Unclassified Information (CUI) documents when no longer needed;

Protect information from personnel without a need-to-know;

When promulgating information, limit details to that essential for legitimacy;

During testing and evaluation, practice OPSEC methodologies of staging out of sight, desensitization, or speed of execution, whenever possible.

8.0 DISTRIBUTION LIMIATION STATEMENT

The Contractor shall place the following statements on all technical documents/media, as applicable.

DISTRIBUTION STATEMENT D: DISTRIBUTION AUTHORIZED TO DEPARTMENT OF

DEFENSE AND DOD CONTRACTORS ONLY; ADMINISTRATIVE/OPERATIONAL USE;

(DATE). OTHER REQUESTS FOR THIS DOCUMENT SHALL BE REFERRED TO

COMMANDING OFFICER, NAVY EXPERIMENTAL DIVE UNIT (NEDU), 321 BULLFINCH

ROAD, PANAMA CITY, FLORIDA 32407-7001.

DESTRUCTION NOTICE - CLASSIFIED INFORMATION, DESTROY IN ACCORDANCE WITH

SECNAVINST 5510.36B, (DON INFORMATION SECURITY PROGRAM) OR DOD 5220.22-M,

(NATIONAL INDUSTRIAL SECURITY PROGRAM OPERATING MANUAL). UNCLASSIFIED

LIMITED DOCUMENTS, (E.G., FOUO, DISTRIBUTION STATEMENT CONTROL) DESTROY

BY ANY METHOD THAT WILL PREVENT DISCLOSURE OF CONTENTS OR

RECONSTRUCTION OF THE DOCUMENT.