A04_Statement_of_Work_Caliente_Janitorial.pdf

CALIENTE JANITORIAL SERVICES

DESCRIPTION / SPECIFICATIONS / WORK STATEMENT

A. SCOPE OF THE WORK

The Bureau of Land Management (BLM), Caliente Field Office, requires comprehensive janitorial services for the facilities identified herein, in accordance with the requirements, specifications, and terms and conditions set forth in this Performance Work Statement (PWS).

The work includes all labor and operations necessary to provide complete custodial services for the designated facilities.

The Contractor shall furnish all labor, supervision, management, equipment, transportation, quality control, materials, and supplies necessary to perform the required services, except for those items specifically identified as Government-furnished. The Contractor shall perform all services in a professional manner and in accordance with commercial custodial industry standards. Services shall include all tasks customarily associated with commercial janitorial operations, whether or not specifically identified in this PWS, unless expressly excluded.

The work shall be performed at the Bureau of Land Management, Caliente Field Office, located at 1400 South Front Street, Caliente, Nevada 89008. The facility is located approximately 150 miles northeast of Las Vegas, Nevada, along U.S. Highway 93.

The contract shall include custodial services for the following facilities:

• Caliente Field Office (Administration Building): Approximately 7,316 square feet.

• Caliente Fire Station: Three office areas totaling approximately 470 square feet.

Routine custodial services for both facilities shall be performed Monday through Friday, year-round. Services scheduled for Friday may be performed during the subsequent weekend.

• Caliente Fire Station: Two restrooms with showers totaling approximately 308 square feet to be serviced/cleaned on a bi-weekly basis only during the period of November 1 through March 31 of each year.

The Caliente Field Office and the Caliente Fire Station are co-located at the same site. Refer to the attached floor plans for facility layouts and room locations.

Government-Furnished Facilities/Supplies The following facilities are provided for the Contractor’s use during the term of the contract:

a. Availability of Utilities. The Government will furnish the following utility services at existing electrical outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer.

Utilities specified above will be furnished at no cost to the Contractor.

The Contractor shall provide and maintain at his/her expense, the necessary services form existing Government electrical outlets to the site of the work.

b. Trash dumpsters and collection provided by the Government.

c. Government Furnished Supplies to include:

(1) Paper Towels –

(2) Toilet Paper

(3) Wastebasket Liners

(4) Hand soap refills

(5) Hand Sanitizer/Disinfectant refills

(6) Baby Changing Station Liners

Contractor-Furnished Supplies Custodial supplies, materials, and equipment shall be of the type and quality used in large-scale commercial cleaning operations, shall meet the requirements specified herein, and shall be approved by the Contracting Officer before use.

a. The Contractor shall provide janitorial services and all cleaning products as needed for all areas to be cleaned as identified in this statement of work. The contractor shall make careful selection of janitorial cleaning products and equipment to comply with the following:

1. Purchase and use green cleaning products that have the following environmentally responsible features:

- Non-toxic

- Contain no phosphates

- Non-corrosive

- Contain no ozone depleting compounds

- Contain no known carcinogens

- Contain no chlorine bleach

- Contain no butoxyethanol

- Contain no petroleum distillates

- Non-flammable

- Concentrated for use in cold water

- Safe volatile organic compound levels when diluted; and

- Packaged ecologically in recycled content cardboard boxes and plastic containers To the maximum extent practical

2. Eliminate use of harsh chemicals and the release of irritating fumes.

3. All cleaning products shall be Green Seal or similar organization certified.

(http://www.greenseal.org/findaproduct/index.cfm)

4. Safety Data Sheets (SDSs) for all cleaning products stored or used on-site shall be submitted to the Contracting Officer's Representative (COR) prior to use and shall be maintained current throughout the period of performance.

5. All cleaning products, materials, and equipment shall be of commercial quality and suitable for their intended purpose. Products shall be equivalent to those customarily used in professional commercial custodial operations and shall be applied in accordance with the manufacturer's recommendations and all applicable federal, state, and local safety and environmental regulations.

b. Equipment: All power-driven equipment for carpet care shall be of the commercial grade industrial type, mechanically sound, safe to operate, and in a condition that not harm or excessively wear existing finishes and floor covering. Storage and use of the approved equipment shall be acceptable to the Safety Officer. Any power equipment with a damaged cord or missing a ground prong on the cord must be removed from the work site or have the cord replaced immediately.

http://www.greenseal.org/findaproduct/index.cfm

Management

The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function shall be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified herein.

a. Work Oversight. The Contractor shall implement all necessary work oversight procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. The Contractor shall provide written and/or verbal schedules, status updates, and progress reports upon request by the Contracting Officer's Representative (COR).

b. Work Schedule. The Janitorial services shall be performed outside of regular office hours.

The Contractor shall discuss scheduled times allowed for performance of duties with the COR.

No deviation from selected time and day will be allowed except when given advance permission by the COR.

c. Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, carpet, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately.

The Contractor shall return areas damaged because of work under this contract to their original condition at their own expense. This includes cleanup and restoration caused by damage to the building’s fire suppression system.

B. CONTRACTOR PERSONNEL SECURITY AND BACKGROUND CHECK.

Performance of this contract requires the Contractor and their personnel to have a Federal Government-issued personal identification card before being allowed unsupervised access to the BLM facility. The Contracting Officer’s Representative (COR) will be the sponsoring official and will make the arrangements for personal verification and identification card issuance.

Within 10 days of the award of this contract, the Contractor shall contact the COR for an appointment to initiate the screening and background investigations for themselves and up to three employees.

The BLM shall assume costs associated with completing the initial security and background checks for the Contractor and/or their original crew (not to exceed a total of 4). Beyond the original crew, the Contractor shall be responsible for all costs to complete the security and background checks for additional personnel. The current fee for security and background checks is $125.00 per person. This fee is subject to change without notice.

As a requirement of this contract, the Contractor shall identify all Contractor and Subcontractor personnel who will be required to have physical access for performance of work under this contract at least two weeks before the start of contract performance. The Contractor must make their personnel available at the place and time specified by the COR to initiate screening and background investigations. The following forms, or their equivalent, will be used to initiate the credentialing process:

*OPB 3206-0261

*HR-39

*Fingerprint card (The COR may require the fingerprinting to be done at the Lincoln County Sheriff Office, located at 225 Justice Way, Pioche, Nevada 89043. The Contractor shall assume all cost associated with time, travel and any Sheriff Office fees).

*Request for E-quip Account Setup

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitable determination.

Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact Contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. The Contractor must provide the COR with documentation that supports the individual’s status.

During performance of the contract, the Contractor shall keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with the credentialing process. Any identification cards and/or keys that have been lost, damaged, or stolen must be reported to the COR and Issuing Office within 24 hours. Replacement will be at the Contractor’s expense. If reissuance of expired credentials is needed, it will be coordinated through the COR.

To complete the screening and background investigations, the Contractor and all employees may be required to travel to the Bureau of Land Management, Ely Field Office located at 702 North Industrial Way, Ely, Nevada 89301 or to the Bureau of Land Management, Southern Nevada Field Office, located at 4701 North Torrey Pines, Las Vegas, Nevada 89130. The Contractor shall assume all cost associated with time and travel for them and their employees.

Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of the individual applying for clearance. Upon successful completion of the NAC process, an identification card will be issued and access granted.

Simultaneously, an NAC with Inquiries (NACI) will be initiated to determine the individuals’ suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised access to a Federally controlled facility.

At the end of contract performance, or when a contract employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the COR within 24 hours or the next business day if it falls on the weekend or Federal holiday.

During the performance of this contract the Contractor is liable for any theft or damage to the facility or items within the facility that may occur by the Contractor or their personnel.

Depending on the nature of an incident the contract may be terminated.

CONTRACTOR MUST COMPLY WITH THE ABOVE REQUIREMENTS WITHIN A

MINIMUM OF 10 WORKING DAYS FROM CONTRACT AWARD. IN THE EVENT THE

CONTRACTOR DOES NOT COMPLY, THE CONTRACT MAY BE TERMINATED FOR

THE CONVENIENCE OF THE GOVERNMENT AND AWARD MADE TO AN

ALTERNATIVE QUOTER WHOSE OFFER IS MOST ADVANTAGEOUS TO THE

GOVERNMENT.

C. SAFETY REQUIREMENTS.

All Contractor personnel shall comply with all applicable Federal, State and local laws while engaged in the performance of this contract to include safety policies and regulations established by the BLM. All hard copy publications are available via the referenced websites below.

Supplements or amendments to listed publications may be issued during the life of the contract.

A. Occupational Safety and Health. The Contractor shall comply with all provisions of the William-Steiger Occupational Safety and Health Act of 1970, all applicable safety and health regulations that have been promulgated by the Secretary of Labor under the Williams-Steiger Occupational Safety and Health Act of 1970, to include 29 Code of Federal Regulation (CFR) Part 1910 (Occupational Safety and Health Standards), and all applicable safety and health codes and standards of the state and local jurisdictions where the work is to be performed.

Periodic inspections will be made by the Government to ensure safe and healthy working conditions. Provisions of the William-Steiger Occupational Safety and Health Act of 1970 and the Occupational Safety and Health Standards can be found at the following links:

(1) William-Steiger Occupational Safety and Health Act of 1970 http://www.osha.gov/pls/oshaweb/owasrch.search_form?p_doc_type=OSHACT

(2) 29 (CFR) Part 1910 Occupational Safety & Health Standards http://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_p art_number=1910

B. Safety, Health and Environmental Requirements. The Contractor shall ensure that personnel comply with all BLM safety, health, fire protection, and security policies, guidelines, and directives. The Contractor shall ensure safety in the assigned work areas, and shall identify safety hazards to the COR. Before any work is performed, the Contractor shall advise persons performing the work of any hazards involved.

C. Energy Conservation. The Contractor shall participate in Government utility conservation and resource recycling programs. The Contractor shall instruct all personnel in energy and resource conservation practices and shall require them to operate utilities under conditions that preclude wasteful use of energy. Current recycling programs include aluminum cans, paper, and printer ink cartridges. Federal guidelines concerning recycling can be found at http://www.ofee.gov

D. EACH SPECIFICALLY STATED SERVICE SHALL BE PERFORMED AS AND

WHEN INDICATED.

The work shall be performed other than office hours, which are from 6:00 a.m. to 6:00 p.m., Monday through Friday except for Federal Holidays. In the event that there are some required services which cannot be conveniently performed other than during office hours, the Contractor shall coordinate the time changes with and obtain approval from the COR prior to working the changed hours and/or days.

1. Daily services, Field Office only:

A. Parking Lot, Entrances and Lobby:

(1) Empty and re-line both Parking Lot trash cans.

(2) Sweep entire exterior portion of entrances (Front and rear of building), clean and sweep cobwebs from under soffit and light fixtures, lightly remove dust and cobwebs from cameras, use caution to not disturb direction of view. Clean soiled areas on mats and vacuum or sweep.

(3) Clean both sides of glass on both entrances and metal surrounding doors.

(4) Damp mop and clean all hard and resilient floors.

(5) Dust, clean, and polish all metal and wood surfaces throughout the lobby and front desk area. This includes the brochure rack, cabinets and track lighting. Clean all spots and marks off walls (Including Fabric covered walls).

(6) Damp wipe and clean front office/lobby counter with disinfectant.

(7) All waste containers in this area and throughout the Field Office shall be emptied and plastic liners replaced. Any plastic liner with food waste or that is soiled or leaking shall be replaced with a new plastic liner. On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors.

After washing, containers shall be wiped dry and a new plastic liner installed. Items placed adjacent to waste containers and marked “TRASH” shall also be removed and disposed of. All trash shall be removed to the designated disposal area (Dumpster).

(8) Wipe clean and disinfect all door handles, levers, knobs and push plates or bars.

B. Restrooms:

(1) Thoroughly sweep and damp mop tile floors, thoroughly clean soiled spots including grout lines. Do not use waxes, polishes or abrasive cleaners on tile flooring.

(2) Wash toilets, seats and urinals inside and out with a disinfectant detergent.

Seats shall be left in the raised position.

(3) Clean and wipe sinks free of water marks and stains.

(4) Damp wipe, clean and polish mirrors, shelves, soap dispensers, tissue holders, towel dispenser, pipes and any other chrome or satin finish material. Do not use abrasive cleaners.

(5) Replenish supplies such as paper towels, toilet tissue, hand soap, hand sanitizers and baby changing station liners.

(6) Empty trash receptacles and remove trash to designated disposal area.

Any plastic liner that is soiled in any way shall be replaced with a new plastic liner. On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and a new plastic liner installed.

(7) Dust and thoroughly clean wall surfaces, partitions, both sides of doors and entrance doors, with metal parts being damp wiped and polished. Do not use abrasive cleaners.

C. Rooms, Hallways and work area:

(1) All waste containers shall be emptied and plastic liners replaced. Any plastic liner with food waste or that is soiled or leaking shall be replaced with a new plastic liner. On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and a new plastic liner installed. Items placed adjacent to waste containers and marked “TRASH” shall also be removed and disposed of.

All trash shall be removed to the designated disposal area (Dumpster).

(2) Clean, any anti-static mats and vacuum all exposed carpeted areas including under furniture, i.e. desks, tables etc.

(3) Spot dust horizontal surfaces, i.e., tables, desks, computers, and tops of office dividers and any cabinets.

(4) Clean soiled areas on carpets.

(5) Vacuum and spot clean all fabric upholstered chairs, dust and clean the bottom portions.

(6) Clean windowsills.

(7) Clean spots and marks off walls and cove base.

(8) Replenish disinfectant wipes in dispensers near internal doors.

(9) Clean, disinfect and polish drinking fountain.

D. Break Room:

(1) Empty waste container and replace plastic liner. If the plastic liner has food waste, soil or containing liquid, replace it with a new plastic liner.

On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors. After washing, container shall be wiped dry and a new plastic liner installed. Items placed adjacent to waste containers and marked “TRASH” shall also be removed and disposed of. All trash shall be removed to the designated disposal area (Dumpster).

(2) Thoroughly clean and wipe sink free of soiled spots and water marks.

(3) Damp wipe, and clean table and chairs.

(4) Clean marks and spots from exterior of refrigerators and microwave.

(5) Polish all metal and wood surfaces. Clean spots and mark off walls and cabinets; dust all surfaces.

(6) Damp mop and clean resilient floor.

(7) Replenish paper towels in dispenser near sink.

2. Daily services, Fire Station only:

A. Office 1, 2 and 3 only (See attached floor plans):

(1) All waste containers shall be emptied and plastic liners replaced. Any plastic liner with food waste or that is soiled or leaking shall be replaced with a new plastic liner. On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and a new plastic liner installed. Items placed adjacent to waste containers and marked “TRASH” shall also be removed and disposed of.

All trash shall be removed to the designated disposal area (Dumpster).

(2) Clean, all anti-static mats and vacuum all exposed carpeted areas including under furniture, i.e. desks, tables etc.

(3) Clean and dust horizontal surfaces, i.e., tables, desks, computers, and tops of any bookshelf and cabinets.

(4) Clean/Shampoo soiled areas on carpets.

(5) Vacuum and spot clean all fabric upholstered chairs, dust and clean the bottom portions.

(6) Wipe telephones clean with disinfectant treated cloth and remove any soiled spots.

3. Weekly Services, Field Office and Fire Station (offices 1, 2 and 3 only):

A. Windows:

(1) Thoroughly wash, inside and out, all windows, sills, venetian blinds and window screens on the Field Office and for Offices 1, 2, and 3 of the Fire Station. Do not use abrasive cleaners on the windows.

4. Bi-weekly, Fire Station Restrooms only (November 1st through to March 31st of each year).

(1) Thoroughly sweep and damp mop tile floors, thoroughly clean soiled spots including grout lines. Do not use waxes, polishes or abrasive cleaners on tile flooring.

(2) Wash toilets, inside and out, seats, top and bottom with a disinfectant detergent. Seats shall be left in the raised position.

(3) Clean and wipe sinks free of water marks.

(4) Damp wipe, clean and polish mirrors, shelves, soap dispensers, tissue holders, towel dispenser, pipes and any other chrome or satin finish material. Do not use abrasive cleaners.

(5) Thoroughly clean and wipe showers free of water marks, stains and soiled areas with disinfectant detergent.

(6) Thoroughly wash clean soiled spots on ceramic tile walls.

(7) All waste containers shall be emptied and plastic liners replaced. Any plastic liner with food waste or that is soiled or leaking shall be replaced with a new plastic liner. On an as needed basis, any waste container with soiled marks or stains shall be washed inside and out utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and a new plastic liner installed. Items placed adjacent to waste containers and marked “TRASH” shall also be removed and disposed of.

All trash shall be removed to the designated disposal area (Dumpster).

(8) Dust and thoroughly clean wall surfaces, partitions, both sides of doors and entrance doors, with metal parts being damp wiped and polished. Do not use abrasive cleaners.

5. Quarterly, Field Office only.

A. High Cleaning:

(1) Clean all HVAC ducts and ceiling light fixtures (Including restroom exhaust vents).

(2) Clean and sweep cobwebs from under soffit/eave and light fixtures on exterior of building, lightly remove dust and cobwebs from cameras, use caution to not disturb direction of view.

6. General Cleaning Requirements

A. Janitorial Closet:

(1) Janitorial closet shall be kept in a neat orderly fashion. All cleaning products must be stored properly with lids and caps securely in place.

(2) All power equipment shall be stored unplugged with cords stored neatly.

(3) To prevent odors and stains, clean and disinfect floor sink and turn off water when not in use.

(4) Do not leave any standing water in buckets and do not leave trash standing in trash can.

B. Cleaning material management:

(1) Cleaning cloths, rags, brushes, and sponges that have been used to clean any other part of the restroom (Including urinals, walls, floors, partitions and toilets) shall not be used to clean lavatories, sinks or other areas of the building.

7. Miscellaneous Duties.

A. In addition to the work specified above, the contractor shall perform the following duties in conjunction with the cleaning operation:

(1) Turn off lights in rooms when not in use.

B. Report the following to the Contracting Officer’s Representative (COR).

(1) Report fires, hazardous conditions and items in need of repair.

(2) Report any signs of insects / rodents.

(3) Report any open or unlocked entrance doors.

(4) Report any harassment that occurred while on the site.

(5) Report any packages left at the front door without disturbing it.

(6) Report and close any window left open

E. QUALITY CONTROL, INSPECTION AND ACCEPTANCE OF WORK

1. The Contractor shall be responsible for the quality of services provided under the contract, including those provided by subcontractors. The Contractor shall achieve an acceptable performance rating in accomplishing the tasks and services listed herein. The performance rating will be based on the results of an inspection process that the Government will administer using the Quality Assurance Inspection Report (QAIR).

The Government will inspect services under this contract to assess the Contractor’s overall performance. The results of the inspections will determine overall satisfaction with various services provided, focusing primarily on the timeliness and quality of these services.

2. Scheduled services will be randomly sampled on a weekly basis by the COR or

Appointed Project Inspector (PI) to assure their satisfactory completion. If one or more of the services are not completed in compliance with the contract requirements (non-performed or unsatisfactorily performed) the Contractor shall be subject to payment deductions. If the work is of unacceptable quality, the Government will have the choice of either requiring the Contractor to re-perform the work or let it go until the next scheduled occurrence, depending on the importance level of the requirement.

3. At any time, the COR may request the Contractor participate in conference calls or meetings to review contract performance. Discussions shall include review of contract performance, issues, suggestions for changes in the business process, etc. In the event performance problems exist, the parties will discuss achieving a mutual resolution.

4. When the Contractor has been informed of defective services, the contractor must rework the task or service if rework is possible. The COR will evaluate the defective service and the impact thereof. Based upon criticality, the COR may decide to strictly document the defects on a Contractor Discrepancy Report (CDR) and not allow further expenditure of resources for rework.

In the event of rework, the time of Contractor notification will serve as the beginning of the rework period. If, at the completion of the rework, the task or service is still unacceptable, then the contract may be terminated for the convenience of the Government.

F. ATTACHMENTS

1. Quality Assurance Inspection Report

2. Field Station Building Layout

3. Fire Station Building Layout

Quality Assurance Inspection Report

RATING

PERFORMANCE OBJECTIVE DATE

INSPECTED COMMENTS S U NI

Carpet:

Vacuum and spot clean soiled areas in both buildings.

Entrances:

Clean glass, mats, resilient floors, sweep exterior portion of entrance. Clean metal door frame. Clean and remove all cobwebs

Restrooms:

Damp mop floors, including grout lines.

Clean and disinfect toilets and urinals.

Clean sinks, mirrors, walls, partitions, and all chrome items. Empty trash.

Lobby:

Damp wipe lobby counter tops. Spot clean all fabric upholstered chairs, dust and clean bottom portions. Dust all surfaces. Polish metal and wood surfaces.

Break Room:

Thoroughly clean and wipe sink free of soiled spots and water marks. Damp wipe and clean table and chairs. Clean marks and spots from exterior of refrigerators.

Damp mop and clean resilient floor.

Rooms/Work Area:

Empty all wastebaskets. General dusting all surfaces. Clean any anti-static floor mats. Clean and dust all chairs, including bottoms. Clean and disinfect telephones.

Weekly Services:

Clean inside and out all windows and Venetian blinds as stated in section D.

SPECIFICALLY STATED SERVICE.

Quarterly Services:

Clean HVAC ducts and ceiling light fixtures. Clean and sweep cobwebs from under soffit/eave and light fixtures on

RATING

PERFORMANCE OBJECTIVE DATE

INSPECTED COMMENTS S U NI

exterior of building.

Overall Building Item’s

Clean and disinfect drinking fountain.

Remove marks from walls and cove base.

Janitorial closet clean and orderly. Clean and disinfect door handles.

RATING KEY

S - Satisfactory U - Unsatisfactory NI – Needs Improvement

SIGNATURES:

Contractor:

_______________________________________________ Date: ______________

Contracting Officer’s Representative:

_______________________________________________ Date: ______________

Contracting Officer:

________________________________________________ Date: ______________

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CALIENTE FIRE STATION

ONLY THREE OFFICES TO BE CLEANED - TOTAL 470 SQ. FT.

CLIAN RTSIROOMS NOVEMBER FIRST THROUGH TO MARCH, 31 OF EACH YEAR ONLY