A04_SOW_Tonopah_Office_Janitorial.docx

Tonopah Janitorial

BATTLE MOUNTAIN DISTRICT OFFICE

Tonopah Field Office Janitorial Services February 2024

STATEMENT

OF

WORK

Table of Contents Page

1. Scope of Work The intent of this contract is to furnish janitorial services for the Tonopah Field Office at 1553 South Main Street, Tonopah, Nevada, 89049-0911. Except as noted under Government-Furnished Property, the Contractor shall provide all management/supervision, tools, equipment, labor, cleaning supplies, trash bags, paper towels, toilet paper, toilet liners, hand soap, and incidentals necessary to ensure custodial services in a manner that shall maintain a satisfactory facility condition and present a clean, neat, and professional appearance. This contract shall cover services at two buildings, the main office and the Renewable Energy Coordination Office (RECO) building. This contract shall cover services for one year with options of renewal for three additional years, one year at a time. The vendor is responsible for conducting training for new employees, including walk throughs for new staff, and verifying quality assurance in person.

2. Project Requirements The Contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of Work (SOW). The minimum cleaning frequencies/schedule are established in Appendix A, Quality Assurance, and Appendix B, Complex Map/Building Locator.

2.1 Basic Cleaning Services:

a. Maintain Floors: All floors inclusive of chair mats, except carpeted areas (see 2.3.d.), shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and are free of dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be cleaned. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other movable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position after work is complete.

b. Remove Trash: All trash containers throughout the buildings shall be emptied and returned to their initial locations. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. Any trash containers obviously soiled (food or anything other than paper products) shall be cleaned and washed. Any torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

c. Interior Glass/Mirrors: All interior glass (including glass in doors, partitions, walls, display cases, directory boards, and bathroom mirrors, etc.) shall be inspected and cleaned daily. Exterior windows shall be inspected and cleaned daily. There shall be no film, dirt, smudges, water, or other foreign matter on the interior glass surfaces.

d. Clean Drinking Fountain: The drinking fountain (including the orifices, drain, and exterior surfaces) shall be cleaned and disinfected, and metal surfaces polished. The drinking fountain shall be free of streaks, stains, spots, smudges, hardwater scale, and other obvious soil.

e. Vacuum Carpets: All carpeted areas in both the Field Office and RECO buildings shall be vacuumed. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Contracting Officer’s Representative (COR). Area and throw rugs are also to receive this service.

f. Deep Clean Carpets: Spot clean or shampoo dirty carpets over an area of 2 square feet or less. Visible dirty spots must be removed daily as soon as noticed.

g. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their typical/usual location.

h. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc. from washable surfaces of all walls, partitions, overhead vents/grillwork, doors, door guards, door handles, push-bars, kickplates, light switches, HVAC thermostats, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

i. General Dusting: All horizontal surfaces must be cleaned to eliminate any collected dust.

2.2 Basic Restrooms and breakroom Cleaning Services:

a. Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, doors, walls, and other such surfaces using a germicidal detergent meeting the Government’s Green Guidelines. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kickplates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall-mounted lavatories, urinals, and toilets.

b. Descale Sinks, Toilet Bowls, and Urinals: Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

c. Sweep and Mop Floor: After sweeping and mopping, the entire floor surface shall be free from litter, dirt, dust, and debris. Floors shall have a uniform appearance without streaks; swirl marks; detergent residue; or any evidence of soil, stain, film, or standing water. Movable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc. as necessary to maintain sanitary conditions and a clean uniform appearance.

d. Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently so that supplies, including soap for the soap dispensers, do not run out. Paper towels, toilet tissues, toilet seat covers, and liquid handwash soap must be of high quality. Supplies shall be stored in designated areas. No overstocking shall be allowed if items do not fit in the spaces. If supplies run out prior to the next service date, Contractor shall refill within 24 hours of notification. The vendor shall provide the following supplies meeting the Government’s Green Guidelines:

· Toilet papers

· Toilet seat covers

· Paper towels

· Trash bags

· Liquid handwash soap There will be a maximum of 20 employees working daily in the office.

2.3 Periodic Cleaning Services:

a. Strip, Scrub, Seal, and Wax Floors: Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax buildup, and other stains and discoloration.

b. Clean Interior Glass Surfaces: Clean all glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills, and glass.

c. Clean Exterior Windows: Window screens shall be removed and cleaned. Notify COR if replacement is needed. Wash exterior frames, casings, sills, and glass free of all traces of film, dirt, smudges, water, and other foreign matter. Place back the screen after cleaning and washing of glass surfaces.

d. Clean/Shampoo Carpets: All carpets shall be cleaned annually in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location.

e. Clean light fixtures: Overhead light diffusers shall be clean, streak free, and free of insects.

3. Performance Standards Performance is considered satisfactory when facilities are at least 95% of times customer complaint free for the month.

3.1 Basic Cleaning Services:

Floors, baseboards, corners, and wall edges are free of dirt, dust, and debris. Trash is empty and plastic liners are in good condition. Trash containers are free of odors, food residue, and visible dirt. Trash is emptied into outdoor trash collection container. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale, and other deposits. Carpets are free of dirt, debris, litter, and other foreign matter. Dust is not visible.

3.2 Basic Restrooms and breakroom Cleaning Services:

Restrooms and breakroom are disinfected and free of dirt, deposits, streaks, and odors. Toilets and urinals are disinfected and free of scale, stains, scum, and other deposits. Floors are free of litter, dirt, dust, and debris. Supplies are adequate until next service.

3.3 Periodic Cleaning Services:

Floors have a glossy uniform appearance free of scuff marks, heel marks, wax buildup, and other stains and discoloration. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

4. Government -Furnished Property and Services

a. Utilities

b. Closet space in the main building

c. Keys and ID badges for entry access to buildings being serviced

d. Trash pickup service, garbage cans/dumpsters Government will not provide any cleaning supplies or sanitary supplies such as toilet papers, toilet seat covers, paper towels, trash bags, and liquid handwash soap.

5. General Information

a. Quality Control (QC): The Contractor shall develop and maintain a quality plan/program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall submit the Quality Control Plan to COR for review and comments. The Contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor must come to the site and train his/her employees at the site and every time that he/she hires a new staff.

The Contractor shall provide a QC person whose responsibility is to implement and monitor the QC plan. The name and contact information of the QC person shall be provided by the Contractor, in writing, to the Contracting Officer (CO) at the post-award conference. This person must physically inspect the staff’s quality of work at least once a month at the site.

b. Quality Assurance: The government will periodically evaluate the Contractor’s performance in accordance with its Quality Assurance Surveillance Plan (QASP).

c. Government Remedies: The Contracting Officer (CO) will follow FAR 52.212-4(a), Contract Terms and Conditions—Commercial Products and Commercial Services, for Contractor’s failure to perform satisfactory services or failure to correct nonconforming services. All re-performed work shall be completed within 24 hours of notification or prior to next scheduled cleaning, whichever is the least amount of time.

d. Service Schedules: The Janitorial services shall be performed outside of office hours (Mondays through Fridays from 7:30 am to 4:30 pm) after clearances are issued to the contractor’s staff. The services must be provided during the regular office hours until clearances for the contractor’s staff have been issued. The contractor shall discuss scheduled times allowed for performance of duties with the Contracting Officer Representative (COR). No deviation from selected time and day will be allowed except when given advance permission by the COR. The service schedule shall indicate the days/hours of the week and all tasks. The service schedule shall be submitted five days prior to the end of each month for Government review and approval. The Contractor shall comply with the submitted approved schedule. All cleaning activities must occur during BLM Staff non-working hours. BLM Staff working hours are 7:30 am to 5:00 pm Mondays through Fridays except federal holidays.

e. Security Requirements: The Contractor shall be responsible for all individual ID cards and keys issued to employees by the Government. Performance of this contract requires the Contractor and/or their personnel be issued a Federal Government security keycard before being allowed access to the BLM facility. Until the Contractor and/or their personnel are issued Federal Government security keycards, access to the building will be supervised by a BLM employee(s). The COR will be the sponsoring official and will make the arrangements for personal identity verification and keycard issuance.

The BLM shall assume costs associated with completing the initial security and background checks for the Contractor and/or their original crew (not to exceed a total of 4). Beyond the original crew, the Contractor shall be responsible for all cost to complete the security and background checks for additional personnel.

Performance of this contract requires contractor personnel to have Federal Government-issued Personal Identity Verification (PIV) credential before being allowed unsupervised access to a DOI facility and/or information system. The Contracting Officer's Representative (COR) or Contracting Officer's Technical Representative (COTR) will be the requesting official and will make arrangements through a DOI Access Card Sponsor for personal identity verification and DOI Access Card issuance.

At least 30 days before start of contract performance, the Contractor must identify all contractor and subcontractor personnel who will require [physical and/or logical] access for performance of work under this contract. Physical Access means routine, unescorted or unmonitored access to nonpublic areas of a federally-controlled facility. Logical Access means routine, unsupervised access to a Level 3 or 4 federally-controlled information system. The Contractor must make their personnel available at the place and time specified by the COR/COTR or DOI Access Card Sponsor in order to initiate screening and background investigations. The following forms and inquiries, or their equivalent, will be used to initiate the credentialing process:

Before starting work under this contract, National fingerprint-based criminal history check (Fingerprint Check Privacy Act Rights) Special Agreement Check (SAC) will be initiated to verify the identity of the individual applying for clearance and to determine the individual's suitability for the position. If the SAC adjudication is favorable, a DOI Access Card will be issued for that individual. If the adjudication is unfavorable, the credentials will not be issued and the contractor must make other arrangements for performance of the work. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

Contractor employees must give, and authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor must ensure they are available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. In that case, the contractor must provide the COR/COTR with documentation that supports the individual's credentialed status.

Appendix A Quality Assurance Inspection Report

1. Daily Services

Spot vacuum carpeted areas in all buildings.

Clean glass, mats, and resilient floors. Clean metal door frame.

Damp mop floors. Clean and disinfect toilets and urinals. Clean sinks, mirrors, walls, partitions, and all chrome items. Empty trash.

Breakroom -

Thoroughly clean and wipe sink free of soiled spots and water marks. Damp wipe and clean table and chairs. Damp mop and clean resilient floor.

Offices & Work Areas -

Empty all wastebaskets, replace liners that have food garbage in them. General dusting all surfaces.

Thoroughly vacuum carpeted areas in all buildings. Dust venetian blinds. High dusting, removal of cobwebs. Spot cleaning walls and woodwork.

De-scale commodes. Clean and sweep cobwebs from under soffit/eave and light fixtures on exterior of building. Clean bugs out of interior light fixtures.

4. Quarterly Services

Spot clean carpet. Spray buff tile floors as needed.

Clean HVAC ducts. Wash baseboards, door trim. Dust venetian blinds. Clean all exterior windows.

Strip, Scrub, Seal, and Wax Floors. Clean/Shampoo Carpets. Clean and wash exterior windows.

Rating Key: S- Satisfactory, NI - Needs Improvement, U, Unsatisfactory

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