A04 SOW-Tecan.pdf
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- Solicitation number
- 12639526Q0205
About this file
This is a Statement of Work for an annual service plan supporting a Tecan Fluent 480 Base Unit (Serial Number 2407006556) located at USDA NCAH in Ames, Iowa. The service plan, designated as Te-Care Complete for Freedom EVO® or Fluent®, covers a base year from August 1, 2026 through July 31, 2027, with four optional renewal years extending through July 31, 2031.
The annual service requirements include: one scheduled preventative maintenance visit per year encompassing cleaning, greasing, wear and tear parts replacement (valves, syringes, tips, tip assemblies, tubing), adjustments, instrument-specific tests, travel costs, and labor; on-site repairs for instrument failures including spare parts, travel, and labor; installation of essential hardware, firmware, and software updates at the time of preventative maintenance visits; Introspect™ cloud-based instrument utilization software service with customizable dashboard and usage insights; and hotline support available Monday through Friday from 8:00 a.m. to 7:00 p.m. EST (excluding statutory holidays) with a general 48-hour response time. All services must be performed by Tecan Certified Field Service Engineers, Technical Support Engineers, or Application Scientists. The vendor must contact the program point of contact within 30 days of contract award to schedule the annual preventative maintenance visit during regular business hours (9:00 a.m. to 5:00 p.m. Central Time, Monday through Friday).
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Other files
| File | Type | Posted |
|---|---|---|
| Pre-solicitation Notice 12639526Q0205 .pdf |
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Statement of Work:
Tecan Service for Fluent Base plus 4
GENERAL INFORMATION
1.0 Scope of Work: To acquire an annual service plan for the Tecan Fluent Base plus 4
2.0 Background: The Tecan Fluent instrument is a critical liquid handling robotic sample preparation, automated platform. It is a custom designed system with a dedicated biosafety hood built specifically for the lab space that it is located. It is critical diagnostic tool for emergency response, and outbreak preparedness due to its ability to rapidly perform massively parallel sample preparation for HPAI diagnostics.
3.0 Technical Requirements/Specifications:
Annual Service Plan: Te-Care Complete for Freedom EVO® or Fluent® Item Name/Model: Fluent 480 Base Unit Serial Number 2407006556 Manufacturer: Tecan
Period of Performance:
Base Year: 8/1/2026-7/31/2027 Option Year 1: 8/1/2027-7/31/2028 Option Year 2: 8/1/2028-7/31/2029 Option Year 3: 8/1/2029-7/31/2030 Option Year 4: 8/1/2030-7/31/2031
Annual Service Specifications:
1. One scheduled Preventative Maintenance visit per year including:
• Cleaning and greasing
• Wear & tear parts (these typically include, but are not limited to, valves, syringes, tips, tip assemblies, and tubing)
• Adjustments
• Instrument specific tests as outlined in the Service Manual
• Travel costs and labor
• Service Report
2. On-site repairs in case of instrument failure including:
• Spare parts (as required)
• Travel costs and labor
• Service Report
3. Update installations to be performed at the time of scheduled Preventive Maintenance visits. As released for use on the instrument and at the discretion of Tecan. As are required to be installed on the instrument to maintain reliability, usability and/or safety;
(Non-Tecan software upgrades are only included in the coverage of this contract if explicitly listed in the quotation):
• Essential Hardware, Firmware or Software updates
4. Introspect™ instrument Utilization software service including:
• Cloud-based automatic data extraction for consumable and instrument usage
• Customizable dashboard allows you to visualize data relevant to your lab
• Insights on usage data allowing you to improve automation efficiency
• Secure encryption protocols allowing connection of numerous instruments safely
• Can be accessed anywhere at anytime
5. Also included:
• Hotline support - Monday through Friday between 8am and 7pm EST, excluding statutory holidays
• General response time of 48 hours
• All services are performed by Tecan Certified Field Service Engineers, Technical
Support Engineers or Application Scientists
4.0 Deliverables/Schedule: Vendor must contact program point of contact within 30 days of contact award to schedule the annual preventative maintenance visit. The visit must be scheduled for regular hours, which are 9am to 5pm (central time), Monday through Friday.
5.0 Technical Point of Contact: Available at time of Award
6.0 Place of Performance;
USDA NCAH
1920 Dayton Ave # 2s200 Ames, IA 50010-9602
5. Also included:
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