A04_SOW_Adams_Transportation_Charter_Service_2023.docx

ADAM NPS Transportation Charter Service Statement of Work Adams National Historical Park – Quincy, Massachusetts 140P4323Q0091

I. General Description

Adams National Historical Park, in the City of Quincy, Massachusetts, is a unit of the National Park Service (NPS). Located 10 miles south of Boston, the Adams NHP resources are located at three different sites within the City of Quincy, all within a loop of 4.3 miles:

Visitor Center at 1250 Hancock Street, Quincy Ma 02169 Adams’ Birthplaces (John Adams & John Quincy Adams) at 133-141 Franklin Street Old House at 135 Adams Street, Quincy Ma 02169

The transportation service described by this Statement of Work is intended to alleviate traffic and parking congestion in downtown Quincy while providing free, continuous public transportation between the Adams NHP Visitor Center and the other park sites (listed above). (See attachment 2 route map.)

Base Service: Using an 12-16 passenger shuttle bus with ADA accessibility, the Contractor will operate a visitor transportation service between the park sites. The transportation service will operate five days a week Wednesday – Sunday during the period of August 16 – October 29th, 2023, 55 days of service. During that period of performance, the Shuttle bus shall operate from 9:10 am – 5:10 pm, with a 30 minute lunch break. The shuttle bus will be owned, operated, maintained and stored by the Contractor.

Independently and not as an agent of the Government, the Contractor shall furnish all drivers, fuel, maintenance equipment, storage facilities, and vehicle expertise and shall do all things necessary to provide for the safe, timely, professional, and reliable charter transportation operation.

Optional Charter Orders/Special Events: Additional service maybe requested for special events and programs. The Contractor shall receive a written authorization to proceed with a Charter Order detailing the special event instructions.

Optional 2nd Service: A second 12-16 passenger shuttle bus may be requested on peak visitation days and run on opposite hourly schedule.

NPS Contacts:

Visitors Center 617-770-1175 Park Headquarters 617-773-1177

Kevin Kelly, Contracting Officer’s Representative Email: kevin_kelly@nps.gov Cell Phone: 617-828-9220

II. Contractor Requirements

The Contractor shall operate and maintain the transportation service in full compliance with the safety and inspection requirements of the Massachusetts Department of Public Utilities (DPU/Transportation Oversight Division) and all other rules and regulations of DPU/TOD relating to the operation of motor vehicles for the carriage of passengers for hire.

The Contractor will provide daily circuit transportation, between 9:10am and 5:10pm, on the following route:

Shuttle bus shall complete the circuit every 45 minutes, with the last trip returning to the Visitor’s Center at 5:10 pm.

Unless otherwise modified by the Contracting Officer, the Contractor shall adhere to the established schedule, routes, and stops at all times.

III. Service Coordinator

The Contractor shall designate and provide a Service Coordinator, who will be the Contractor’s primary representative and will have full authority to act for the Contractor. The Service Coordinator will be on-duty or on-call during the hours in which the service is operating. The Service Coordinator will be in direct and frequent communication with NPS to ensure the effective exchange of information pertaining to all aspects of the Contract.

IV. Vehicle Requirements

12-16 passenger shuttle bus with ADA accessibility

The vehicle shall electronically display the Adams NPS information and other signage identifying the trolleys as transportation for Adams NHP.

The Contractor shall be responsible for assuring that the vehicles are clean, interior, and exterior, fully fueled, and ready for operation.

Heating and air-conditioning systems shall be maintained and used to ensure that the passenger compartment temperature is comfortably maintained.

All vehicles shall have a valid annual US DOT inspection sticker.

Contractor shall ensure compliance with current CDC and state public transportation sanitation requirements.

NPS reserves the right to monitor the cleanliness, maintenance, wheelchair accessibility device operation, damage condition, and climate control of the vehicles. These inspections may be done with or without advance notice to the Contractor and may be done at any time during the life of the contract.

A contingency vehicle will be immediately available in the event of an emergency breakdown, accident.

V. Drivers

A. Basic Requirements

The requirements listed here establish the minimum standards for any new or existing employee of the Contractor in the position of driver.

1. Each driver shall be at least 21 years of age and shall possess a minimum of a valid Massachusetts of a Commercial Drivers with a passenger endorsement. Each driver must have a current U.S. DOT physical card in his or her possession when operating the shuttle bus.

2. Drivers shall comply with all traffic laws, as well as any other regulations and instructions pertaining to conduct of persons

3. The Contractor shall have in force and shall cover all expenses associated with a substance abuse policy that complies with the regulations of the Federal Transit Administration, Title 49, Chapter 6, Part 655 of the Code of Federal Regulations.

4. The Contractor shall maintain a system of records to meet U.S. DOT regulations regarding employee records for driving time and for on-duty time.

5. The Contractor shall review the current motor vehicle record (MVR) of each applicant for the position of driver and shall reject any applicant whose record contains more than five infraction points within the last 2 years or whose record contains a conviction for DUI or DWI within the last 5 years regardless of the type of vehicle that was being driven. The Contractor shall perform annual as well as random MVR checks on all drivers for compliance with the above.

6. The Contractor shall review the criminal history of each applicant for the position of trolley driver and shall reject any applicant with any felony conviction.

7. The Contractor shall review the national wanted felon status of each applicant for the position of driver and shall reject any wanted felon.

8. Drivers shall have a high school or equivalency diploma with the ability to read and write the English language. The Contractor shall provide drivers proficient in communicating in the English language in order to comprehend and respond to inquiries from riders and/or National Park Service staff.

9. Drivers shall meet the minimum physical standards as described in the regulations of the Federal Motor Carrier Safety Administration, Title 49, Part 391.41 of the Code of Federal Regulations.

10. NPS reserves the right to require, in writing and at any time, the removal from the Contract of any driver deemed incompetent, careless, negligent, or otherwise detrimental or harmful to the quality and functionality of transportation operations and visitor/passenger relations. The driver shall be replaced within 24 hours.

11. Under no circumstances shall drivers solicit or accept gratuities of any sort.

B. Training

The Contractor shall provide vehicle orientation to the drivers, such as:

· Review of safe operations (driving within posted speed limits, using directional when turning).

· Route information (familiarize drivers with the route to be driven and stops the trolley will make).

· Review of policy and procedures outlined in this Scope of Work.

· Orientation may include, for example, how to open and close doors, operation of the wheelchair ramp, wheelchair tie downs and location of directional and lights.

Following the completion of all training and instruction, but prior to the commencement of the service, each driver shall demonstrate proficiency in all aspects of the operation of the vehicle.

The Contractor shall maintain a complete training file on each driver and shall make it available to NPS upon request.

C. Accidents

The Contractor shall submit an accident and emergency-response plan to NPS for approval prior to the commencement of the Contract. Accident and emergency-response plan to include reporting procedures, safety plan, emergency contact names email and phone numbers.

The Contractor’s Service Coordinator will notify the NPS COR (Kevin Kelly) immediately of any accident (regardless of how minor) or incident, whether it occurs during operational hours or during maintenance. Driver shall immediately notify the Visitor Center of any visitor injuries, vehicle accidents or delays in service.

D. Driver Appearance

All drivers shall be courteous, tactful, and maintain a pleasant and polite attitude to the public. All drivers shall always present a neat and professional appearance both of self and attire. All drivers shall wear an identification badge that clearly identifies them as employees of the Contractor firm.

E. Route Information

Drivers will be expected to announce stops. Any questions about the park sites on the route or general information about the City of Quincy should be referred to an Adams NHP staff member. Drivers shall not offer interpretive or historical information about the Adams NHP sites.

F. Contact with the Media

The trolley drivers shall refer all media inquiries, whether in person, or by phone, fax, mail, or email, to the NPS Visitors Center, Phone 617-770-1175 or by email ADAM_Visitor_Center@nps.gov

G. Lost and Found

Lost articles shall be tagged with an NPS-provided tag and trolley drivers shall deliver the items to the NPS Visitor Center no later than 11:00 am for articles lost on the previous day.

VI. Dispatching and Radio Communications

Radio equipment will be furnished by NPS on a daily basis to the driver for communicating with the Visitor Center and sites. The Contractor shall have a person assigned to work as dispatcher at all times during service hours. The dispatchers are responsible for extra assignments; the substitution of vehicles; late pull-outs; detours accident/incidents that may cause a delay; special instructions to the driver; and other requirements that may be identified.

Each driver shall contact the dispatcher under the following conditions:

1. If the driver is involved in any accident with another vehicle or a fixed object (regardless of the amount of damage), or if a passenger is hurt on the trolley. This applies both to accidents on the road and accidents in the maintenance facility.

2. If the driver is 10 minutes or more behind the schedule time, for any reason.

3. If the driver has a mechanical problem, including but not limited to heat, wheelchair lift, destination sign, and no-starts.

4. If the driver has an incident, such as an argument with a passenger, a sick passenger, or physical violence.

5. If the driver encounters a detour or blockade on the route that was not previously reported.

6. If the driver must pass up a passenger due to an overload or a lift not working.

7. If the driver resumes picking up passengers (giving the approximate number of passengers passed up).

8. If the driver requires information, assistance, or action by the dispatcher or NPS.

Upon receipt by the dispatcher of a radio message that NPS staff should be made of aware of, the dispatcher will immediately contact NPS by telephone (see NPS Contacts, page 1). Circumstances in which NPS must immediately be notified include but are not limited to any accidents, any emergency or accident that is observed within Adams NHP, any incident (argument with a passenger, sick passenger, physical violence), and any detour or blockade on the route that was not previously reported. NPS must also be notified immediately of all motor vehicle accidents observed by the driver.

VII. Passenger Complaints/Commendations

Every complaint, concern, suggestion, or commendation about the transportation service received by the Contractor, must be provided to the NPS COR within 24 hours of receipt. This information shall be provided via telephone with a follow up email. NPS shall investigate any issues of concern and the Contractor shall take appropriate corrective action within 72 hours. More serious complaints, or those involving safety issues, may require immediate action by the Contractor. Every complaint, concern, suggestion or commendation about the trolley service received by NPS shall be provided to the contractor within 24 hours of receipt. This information shall be provided to the Contractor by the COR via telephone with a follow up email.

A report shall be submitted to the COR every month documenting each (1) complaint and the action taken to prevent re-occurrence, if appropriate, and (2) commendation and any individuals specifically named.

The Contractor will be furnished with standard Adams NHP comment forms to make available to trolley passengers.

VIII. Reporting Requirements

A. Monthly Reports

1. Number of passengers transported.

2. Successful wheelchair loadings

3. Wheelchair loadings that were attempted but not successful

4. Number of accidents

5. Number of passenger accidents

6. Number of late and missed trips

7. Report of visitor complaints or commendations.

B. Annual Reports

At the end of the performance season, on or before November 15th, the Contractor will submit the final annual totals for the above items.

C. Surveys

NPS may periodically request the Contractor to distribute survey forms to be filled out by the passengers and returned to NPS.

IX. Payment

Invoices shall be emailed monthly to Kevin_Kelly@nps.gov (Contracting Officer’s Representative) for approval prior to submission to the IPP Invoicing System for services performed.

Operational costs shall be billed monthly based on the number of days of service (monthly days of service multiplied by the operation daily rate). Invoices for the service shall be accompanied by the aforementioned monthly reports in Section IX, “Reporting Requirements.”

Invoice Pricing Breakdown from Quote Schedule:

Line A: Firm Fixed Price Lines: Calculated at a daily rate.

Line B: Optional Charter Hours (billed at a per hour cost) Line C: Optional Second Vehicle Service, Calculated at a daily rate

XIV. Additional Information

The Contractor shall maintain a safe and healthy environment for all employees, passengers, and visitors under the influence of the Contractor’s operations. The Contractor shall dispose of all hazardous wastes in Federal, state, and locally approved manners.

The Contractor does not have the right to sell additional services, freight and charter, and other passenger services in association with this Contract unless prior written approval is obtained from NPS. Under no condition will the Contractor be permitted to sell food or beverages.

Fares will not be collected by the Contractor for any transit services provided under this Contract.

Non-NPS advertising of shall not be allowed on the vehicles used under this agreement.

The Contractor shall provide a 24-hour emergency telephone number and contact information to be used by NPS. A primary point of contact at Adams NHP will be determined prior to the commencement of service.

The Contractor shall take a passenger count each day and submit it to NPS on the following day. The count will reflect the time and number of passengers picked up and dropped off at each stop.

The Contractor will enforce the Commonwealth of Massachusetts law against smoking on public transportation.

The Contractor will follow the local and Center for Disease Control and Prevention (CDC) guidelines for public transportation.

XV. List of Attachments