A04_PPR10234690_Janitorial_PWS.doc

Performance Work Statement

FLINT HILLS NATIONAL WILDLIFE REFUGE

January 28, 2022

1. GENERAL INFORMATION…………………………………………………………….3

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2. DESCRIPTION OF SERVICES…………………………….………………………………4

3. SERVICE DELIVERY SUMMARY……………………………………………………..6

4. OTHER CONDITIONS…………………………………………………………………..6

5. GOVERNMENT FURNISHED PROPERTY…………………………………………..7

6. CONTRACTOR FURNISHED PROPERTY…………………………………………….7

1. GENERAL INFORMATION The purpose of this contract is to provide janitorial services at the Flint Hills National Wildlife Refuge located at 530 W Maple Avenue, Hartford, KS 66854. The contractor shall assume all responsibilities associated with the cleaning of the administrative building and designated areas in the shop building. This Performance Work Statement (PWS) describes a performance based work environment in terms of “what” the required service output is rather than task-based or “how” the work is to be performed. The ultimate goal of the service provider shall be to ensure that the aforementioned facilities are maintained and cleaned to meet the needs of the U.S. Fish and Wildlife Service customer.

1.1. Performance Work Statement (PWS) Organization. The sections of the PWS are as follows: General Information contains foundational information; Description of Services provides a narrative of services to be accomplished; Service Delivery Summary (SDS) identifies the performance measurements; Other Conditions and Government Furnished Property defines the Government and service provider requirements.

1.2. PWS Implementation. The service provider shall be responsible for the supervision, personnel, equipment, tools, materials, vehicles, and other items necessary to provide janitorial services to the aforementioned facilities. The service provider is encouraged to use innovative processes and continuous quality improvement in the performance of the PWS.

1.3 There must be an approved schedule submitted prior to work beginning. The contract period should begin as of April 1, 2022 and run through March 31, 2027, or the beginning of the month following the award of the contract for a twelve month period.

1.4 Work Hours and Special Conditions. Normal office hours are 8:00 am to 4:30 pm, Central Standard Time, Monday through Friday, except Federal Holidays. All cleaning services shall be performed during hours other than these designated normal office hours. PLEASE NOTE: An alternate work schedule may need to be worked out during the months of January through March due to inclement weather conditions.

1.5 Federal Holidays. The following Federal Holidays are observed by the Flint Hills National Wildlife Refuge:

New Year’s Day, January 1st or the Friday preceding or Monday following

Martin Luther King’s Birthday, 3rd Monday in January

President’s Day, 3rd Monday in February

Memorial Day, Last Monday in May

Juneteenth, June 19 or the Friday preceding or Monday following

Independence Day, July 4th or the Friday preceding or Monday following

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran’s Day, November 11th or the Friday preceding or Monday following

Thanksgiving Day, 4th Thursday in November

Christmas Day, December 25th or the Friday preceding or Monday following

1.6 Character of Work. The work shall be executed in the best and most effective manner by qualified, careful and efficient personnel skilled in the trade, and in strict accordance with the contract documents and standards of the industry.

1.7. Key Personnel. The service provider shall furnish in writing to the Contracting Officer (CO) the names and phone numbers of all management and supervisory personnel no later than the start of contract performance. The CO shall be notified immediately whenever changes are made to these key personnel.

1.8. Employment of Government Employees. The service provider shall not employ any person who is an employee of the United States (US) Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest. Furthermore, the service provider shall not employ any person who is an employee of the Department of the Interior unless such person seeks and receives proper approval. The service provider is prohibited from employing off-duty Government Quality Assurance Personnel (QAP) who are managing any contracts or subcontracts awarded to the service provider.

1.9. Building/Facility Access Control. The service provider shall establish and implement methods of making sure all access provided by the Government to the service provider are not lost or misplaced and are not used by unauthorized persons. The service provider shall include procedures for immediate reporting to the QAP or CO any occurrences of lost, unauthorized uses, or unauthorized duplication of keys.

1.10 Corrective Action(s). In the event keys are lost or duplicated, the service provider may be required, upon written direction of the CO to re-key or replace the affected lock(s). The Government may, at its option, replace the affected lock(s), or perform re-keying and deduct the cost of such from the monthly payment due to the service provider

1.11 Environmental, Health, and Safety Training. The service provider shall provide their personnel with environmental, health, and safety training to ensure compliance with all federal, state, and local laws or regulations.

1.12 Compliance with Laws and Directives. The contractor shall comply with all applicable federal, state, and local laws and regulations including, but not limited to, Occupational Safety and Health Administration (OSHA) and National Fire Protection Association (NFPA). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor.

1.13 Quality Control. Quality control will be a combined effort of the service provider and the Government based on service provider performance, metrics, and customer complaints.

2. DESCRIPTION OF SERVICES

2.1 Work to be accomplished. The work to be performed under this contract and in accordance with these contract documents shall consist of furnishing all necessary labor, materials, and performance of all work shown and described in the contract documents, all of which are made a part thereof. All work will be accomplished according to work hours and special conditions described in 1.4 above. Only Contractor and Contractor’s employees are authorized in the building and shall turn off all lights, close and lock all exterior doors prior to leaving the premises.

2.2 Location. The facility is located at 530 W Maple Avenue, Hartford, KS. The facility to be cleaned consists of one administrative building and the restroom in the shop building.

The administrative building consists of approximately 4732 square feet of floor area, approximately 2214 square feet of which has carpet; the rest is either finished concrete or vinyl tile. The building consists of 8 office areas, a break room/library, a computer equipment and safe room, an office supplies closet, a public use area, a conference room, a room for office machines and file cabinets, two kitchen areas (one consists of one sink, one oven, two microwave ovens, one table, the other is a sink, counter with shelves and cabinets), 3 public restrooms and 1 office restroom. The men’s restroom has 1 urinal, 1 toilet, and 1 sink. The women’s restroom has 2 toilets and 1 sink. The office restroom has one toilet and one sink. The disabled restroom has one toilet and one sink.

The shop building contains a restroom including a toilet, sink and shower.

Refuge staff will routinely inspect all locations listed above soon after the cleaning service is provided. The inspection notes will be used to provide feedback to the service provider on quality of the service, or other information on a case by case basis.

2.3 Frequency of Work.

Weekly services:

The following services shall be performed:

a. Restrooms: Clean and disinfect five (5) bathroom toilets and sinks and clean the mirrors. The Government will provide toilet tissue, paper towels and soap for the Contractor to fill the dispensers.

b. Tile/concrete floor surfaces: Mop and/or dust mop conference room and the Exhibit/Entryway (cement floors). Mop tiled floors and remove marks. Contractor is not required to move furniture other than chairs and wastebaskets when performing this duty, nor is the Contractor required to move other items covering floor space.

c. Wastebaskets: Empty all wastebaskets and dispose of waste in outside dumpster. Replace trash bags in wastebaskets. Recycled paper containers are not to be emptied by the service provider.

d. Carpeting: Thoroughly vacuum all carpets in administrative building. Vacuum under and around all furniture (use sweeper attachments to get between legs of furniture and office equipment. Contractor shall move chairs and wastebaskets in order to thoroughly vacuum the floor area that is easily accessible to vacuuming when the chair is absent. Use spot remover on carpet stains. Contractor is not required to move furniture other than chairs and wastebaskets when performing this duty, nor is the Contractor required to move other items covering floor space.

e. Kitchen Areas: Clean staff kitchen counter top and the conference kitchen counter top. The Contractor is not required to wash dishes.

f. Furniture cleaning: Clean the bottom legs of all office and conference chairs.

g. Outdoor Requirements: Shake and clean outside door mats.

Monthly services:

The following services shall be performed once per month during the first week of the month:

a. Windows: Contractor shall wash inside and outside of entry windows, entry doors, and interior windows and doors that have no surface on the exterior of the building.

b. Refrigerator: Clean outside surfaces.

c. Dusting: Dust all surfaces which collect dust such as front office counter top, desk tops, book shelves, storage cabinets, top of file cabinets, etc. (move paper/books and return to original position as nearly as possible.)

d. Shop: Clean and disinfect the shop restroom to include the sink, toilet and shower.

Other Details:

a. Refuge will furnish cleaning supplies and equipment or as contractor desires.

b. Work conducted on a monthly basis may be broken up to evenly distribute the work load.

c. Children are not allowed on the premises while conducting the cleaning.

d. Invoice to be submitted electronically (www.ipp.gov) once per month at the end of each month for payment. Payment will be automatic deposit to bank account designated by contractor.

3. SERVICE DELIVERY SUMMARY

The service provider requirements are summarized into performance objectives that directly relate to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success. *Complaints will be researched by the Government to determine their validity.

Performance Measure

4. OTHER CONDITIONS

Only the Contractor and his employees are authorized on site. U.S. Fish & Wildlife Service equipment such as radios, fax machines, typewriters, televisions, computers etc. shall not be used by the Contractor or his/her employees.

5. GOVERNMENT FURNISHED PROPERTY

Toilet paper, paper towels for restroom dispensers (folding type), hand soap and dish detergent will be provided and available to Contractor as needed to maintain restroom supply.

6. CONTRACTOR FURNISHED PROPERTY

All cleaning equipment needed to provide the service including, but not limited to brooms, vacuum cleaner, rags, towels, cleaning products, trash bags, and mop.