A04_DRAFT_PWS_Water_Wastewater_OM_and_Repairs_Attach_3_1.docx

PERFORMANCE WORK STATEMENT (PWS)

Water and Wastewater Treatment Plant Operations, Maintenance and Repairs

1. GENERAL: This is a non-personnel services contract to provide operations, maintenance and repairs to Water and Wastewater Treatment Plants across the National Park Service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to perform specific tasks for the Government as outlined in this PWS and all task orders issued under the contract.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform water and wastewater treatment plant operations, maintenance and repairs as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The National Park Service operates and maintains a diverse portfolio of water and wastewater systems, many of which are critical to health, safety, and mission readiness. These systems range from small decentralized systems in remote areas to more complex plants supporting high-visitation parks. With increasing regulatory requirements, aging infrastructure, and workforce capacity limitations, parks frequently require contracted support to meet federal and state compliance obligations and maintain operational continuity.

1.3 Objectives:

1.3.1 Support uninterrupted water and wastewater services across NPS units.

1.3.2 Ensure compliance with applicable federal, state, and local regulations.

1.3.3 Augment internal workforce capacity, especially in remote or specialized systems.

1.3.4 Provide consistent, flexible, and rapid support through a centrally managed IDIQ structure.

1.3.5 Enable data-informed performance monitoring through required contractor reporting.

1.4 Scope: This contract is a Multiple Award Indefinite Delivery/Indefinite Quantity (IDIQ) vehicle to provide comprehensive water and wastewater operations, maintenance, and repair services to the National Park Service (NPS) at locations across the United States and its territories. The Contractor shall furnish all labor, supervision, tools, materials, equipment, and incidental services necessary to ensure the continuous, compliant, and safe operation of potable water and wastewater utility systems. Services include, but are not limited to: daily system operations, preventative and corrective maintenance, emergency repairs, condition assessments, sampling and analysis, state-required regulatory reporting, and routine operator log documentation. Additionally, this contract permits in-kind replacement of equipment and system components where such activities are considered incidental to service-based tasks and are not classified as construction. All work must conform to applicable federal, state, and local codes, standards, and permit conditions. Task orders may vary in complexity and will be issued based on regional or park-specific needs. The scope is intended to provide maximum flexibility to the Government in maintaining public health, environmental compliance, and uninterrupted system functionality within NPS-managed assets.

1.5 Period of Performance: period of performance shall be for one (1) Base Year of twelve (12) months with four (4) twelve (12)-month option year(s), and potentially an additional six (6) months extension that may be applied at the end of the base or each of the option year(s) (not to exceed a cumulative total of six (6) months). The Period of Performance reads as follows:

1.5.1 Base Year: 12 months

1.5.2 Option Year I: 12 months

1.5.3 Option Year II: 12 months

1.5.4 Option Year III: 12 months

1.5.5 Option Year IV: 12 months

1.5.6 Optional Extension: Up to 6 months

1.6 Extension Option: In addition to the Base Year and any Option Year(s), the Government may unilaterally extend the period of performance for up to six (6) months pursuant to FAR 52.217-8, Option to Extend Services. The Contractor shall—

1.6.1 Include in its proposal/quote a firm-fixed price for each option year. This may be priced at the labor and other rates in effect at the end of the Base or relevant Option Year, adjusted only as allowed by the Secretary of Labor’s prevailing labor rate revisions and authorization by the Contracting Officer (CO).

1.6.2 Ensure that any six (6)-month extension does not exceed a cumulative total of six (6) months under FAR 52.217-8; and

1.6.3 Receives approval from the CO that any combination of Base, Option, and Extension Periods that would result in more than five (5) years of total performance has been authorized.

1.7 Continuity of Services (Phase-In/Phase-Out per FAR 52.237-3): The Contractor recognizes that uninterrupted performance of these services is vital to the Government and that, upon contract expiration, a successor may continue them. Upon written notice by the Contracting Officer, the Contractor shall furnish firm-fixed-price phase-in and phase-out services in accordance with the Price Schedule. The fixed price under CLIN 050 shall cover all labor, materials, equipment, overhead, profit, and travel associated with the services described below.

1.7.1 Phase-In Plan: The Contractor shall present a Phase-In Plan at the kickoff meeting. The plan shall describe coordination with the incumbent Contractor (if any) and Government personnel to transfer knowledge regarding:

1.7.1.1 Project management processes

1.7.1.2 Points of contact

1.7.1.3 Location of technical and project documentation

1.7.1.4 Status of ongoing technical initiatives

1.7.1.5 Phase-in of key personnel

1.7.1.6 Schedules and milestones

1.7.1.7 Actions required of the Government

1.7.1.8 Coordination of IT-related programs and issues

1.7.1.9 The Contractor shall maintain effective communication with the incumbent Contractor and Government personnel via weekly status meetings, or as otherwise directed by the COR.

1.7.1.10 Incumbent employees may be interviewed by the incoming Contractor; however, they retain first right of refusal.

1.7.2 Phase-Out Plan

1.7.2.1 No later than 30 calendar days before contract expiration, the Contractor shall submit a Phase-Out Plan to ensure seamless transfer of services to a successor. The plan shall address coordination with the incoming Contractor and Government personnel to transfer knowledge on the same items listed in the Phase-In Plan (language above) and confirm continued performance of all contract tasks during the phase-out period.

1.7.2.2 The Contractor shall hold weekly status meetings with the incoming Contractor and Government personnel, at a minimum, throughout the phase-out period.

1.7.2.3 Current employees may be interviewed by a succeeding Contractor; however, they retain first right of refusal. The Contractor shall release any employee who elects employment with the successor and, if directed by the CO, orient designated successor personnel during the last 15 days of contract performance. The Government shall make available Government-furnished property listed in Section V of this PWS. Non-accountable items (desks, chairs, telephones, office supplies) may be transferred only if purchased solely by the Contractor.

1.8 General Information

1.8.1 Non-Personal Services

1.8.1.1 Definition and Policy: This is a non-personal services contract as defined in FAR 37.101: “a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees”. The Government shall not award or convert any task to a personal services contract unless specifically authorized by statute (see FAR 37.104).

1.8.1.2 Prohibition on Inherently Governmental Functions Contractor personnel shall not perform inherently Governmental functions, as described in OMB Circular A-76, Appendix V and OFPP Policy Letter 92-1.

1.8.1.3 Control and Supervision:

1.8.1.3.1 All tasking and day-to-day direction of contractor personnel shall be provided solely by the contractor’s designated supervisor.

1.8.1.3.2 Contractor personnel shall report leave, scheduling, payroll, and related issues only to their supervisor (not to NPS employees), who will coordinate with the CO and Contracting Officer Representative (COR).

1.8.1.3.3 The NPS COR may provide technical consultation and cooperation. All work that the delegated COR gives to an on-site contractor shall be consistent with the contract scope of work under which the on-site contractor services were acquired.

1.8.1.4 Guarding the “Arms-Length” Relationship:

1.8.1.4.1 Contractor personnel should not in any way represent themselves as Government employees. Contractor personnel shall wear badges clearly identifying them as contractors when working outside of Government office space. Badging shall always be visible when carrying out contractor duties. In addition, contractor personnel shall dress in clothing appropriate to the office/environment in which they are working.

1.8.1.4.2 Government office space occupied by contractor personnel shall be clearly labeled with the individual’s name and/or company affiliation.

1.8.1.4.3 Contractor personnel shall be clearly identified as “contractors” in printed material such as telephone directories, etc. They shall be listed separately on organization charts or any other document that shows direct lines of supervision.

1.8.1.5 Communications:

1.8.1.5.1 Contractors shall provide proper identification when making phone calls or speaking to others during performance of their scope of services. This means they shall indicate to the other party that they are a contractor, rather than a Government employee.

1.8.1.5.2 Contractor personnel may use NPS e-mail systems in the performance of their duties at NPS as assigned by the contractor. The e-mail addresses of the contractor must include a label that identifies their contractor status (e.g. John Doe contractor would have an e-mail address john_doe@contractor.nps.gov). In addition, contractor personnel shall indicate in their e-mail signature block their contractor status designation and the contractor for whom they work. Doing so clearly identifies this individual each time they send an e-mail message using the NPS system, and it identifies their status as a contractor employee in the e-mail directory.

1.8.1.6 Limits on Access and Participation:

1.8.1.6.1 No participation in internal NPS-only e-mail lists or web pages unless directly related to contracted work or required for health, life, or safety.

1.8.1.6.2 No access to Government-furnished vehicles, purchase of property/supplies, or attendance at internal NPS events not specific to this contract.

1.8.1.6.3 All time charged to the NPS must be devoted exclusively to tasks defined in the contract’s Performance Work Statement.

1.8.1.6.4 Contractor personnel shall not be invited to official NPS “social” events, functions, meetings, or orientation tours which are not specific to the contract. However attendance of contractor personnel at staff meetings, which convey some benefit in the contractor personnel performing their contractual duties, is allowed at the discretion of the CO.

1.8.1.7 On-Site Oversight and Performance Feedback:

1.8.1.7.1 When two (2) or more contractor personnel are on-site, the contractor shall designate an on-site supervisor or team lead.

1.8.1.7.2 The CO and COR may provide overall performance feedback only to the contractor’s supervisor; they shall not rate or appraise individual contractor employees.

1.8.1.8 Notification of Potential Personal Services Issues: If the contractor believes any direction or communication might inadvertently create a personal‐services relationship, the contractor shall immediately notify the CO.

1.8.2 Knowledge & Experience Requirements:

1.8.2.1 Technical Skills: All contractor personnel assigned to perform operations, maintenance, and repairs on NPS water and wastewater systems shall possess appropriate technical training, hands-on experience, and familiarity with utility infrastructure of comparable complexity. Personnel shall be proficient in conducting routine operations in accordance with industry standards and regulatory compliance requirements, including but not limited to monitoring system performance, conducting process control testing, adjusting chemical dosages, operating SCADA and control systems (where applicable), and responding to system alarms or malfunctions.

1.8.2.2 Contractor personnel shall demonstrate the ability to:

1.8.2.2.1 Operate, maintain, and troubleshoot chlorination, filtration, and distribution systems (for potable water).

1.8.2.2.2 Operate, maintain, and troubleshoot lift stations, septic, lagoon, and treatment systems (for wastewater).

1.8.2.2.3 Read and interpret schematics, piping diagrams, operator logs, and maintenance manuals.

1.8.2.2.4 Follow health, safety, and environmental protection protocols associated with utility plant operations.

1.8.2.3 All operators must be capable of performing work independently at remote field locations and maintaining detailed operator logs in accordance with regulatory and contractual standards.

1.8.3 Special Qualifications: The Contractor is responsible for ensuring that all assigned personnel possess and maintain valid and current professional certifications as required by the state(s) in which the task order is performed.

1.8.3.1 Water System Operators shall possess, at minimum, a valid State-issued Water Treatment or Distribution System Operator License, Class I or higher depending on system classification.

1.8.3.2 Wastewater System Operators shall possess, at minimum, a valid State-issued Wastewater Operator License, Class I or higher depending on system classification.

1.8.3.3 If task orders span multiple states, the Contractor shall ensure all operator certifications meet the regulatory standards of the issuing state authority for each performance location.

1.8.3.4 The Contractor shall provide documentation verifying certifications upon request and must ensure all certifications remain current for the duration of performance under any task order.

1.8.4 Quality Control The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure that all services performed under this contract conform to the requirements of this PWS. The QCP shall include detailed procedures for identifying, correcting, and preventing deficiencies in operations, maintenance, and repair activities. It shall outline inspection protocols, reporting standards, and documentation practices used to verify regulatory compliance, safety performance, and service consistency.

1.8.4.1 The Contractor shall submit three (3) copies of a comprehensive written QCP to the Contracting Officer (KO) and the Contracting Officer’s Representative (COR) within 30 calendar days after contract award. If the QCP is considered an evaluation factor, it shall instead be submitted with the contractor’s proposal. Any proposed changes to the accepted QCP must be submitted in writing to the KO and shall not be implemented without written approval.

1.8.4.2 The QCP shall:

1.8.4.2.1 Address both scheduled and unscheduled work.

1.8.4.2.2 Include provisions for documenting and resolving non-conforming services.

1.8.4.2.3 Identify responsible personnel for implementing and monitoring quality assurance activities.

1.8.4.2.4 Include processes for updating system logs, service checklists, and monthly performance reports.

1.8.5 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.8.6 Recognized Holidays: The contractor shall refer to individual task orders issued under this contract to determine if the contractor is required to provide services on Federal Holidays. There are eleven (11) Federal Holidays recognized by the United States Government (5 U.S.C. 6103). On these days, all non-essential Government employees are off work, and most Government offices (including post offices) are closed. States and private companies are not required to observe Federal holidays, but most state and local Governments as well as many private businesses, are also closed on these days.

1.8.6.1 New Year's Day - January 1st

1.8.6.2 Birthday of Martin Luther King, Jr. - Third Monday of January

1.8.6.3 Washington's Birthday - Third Monday of February

1.8.6.4 Memorial Day - Last Monday of May

1.8.6.5 Juneteenth - June 19th

1.8.6.6 Independence Day - July 4th

1.8.6.7 Labor Day - First Monday of September

1.8.6.8 Columbus Day - Second Monday of October

1.8.6.9 Veterans Day - November 11th

1.8.6.10 Thanksgiving Day - Fourth Thursday of November

1.8.6.11 Christmas Day - December 25th

1.8.7 Hours of Operation: The contractor is responsible for conducting business, as specified in the individual task orders issued under this contract. The work hours and days of the week will be specific to each individual task order or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS and individual task orders awarded when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.8 Office Closures: When federal facilities are closed due to early release for holidays, snow days, etc., contractor personnel shall follow the local policy of the facility.

1.8.9 Place of Performance: The work to be performed under this contract will be performed at National Parks sites located throughout the United States of America and territories.

1.8.10 Type of Contract: All task orders issued under this IDIQ contract will be FIRM FIXED PRICE contracts.

1.8.11 Security Requirements:

1.8.11.1 All contractor staff shall meet Department of the Interior citizenship policies and regulations. Candidates will be subject to a Background Investigation. The contractor shall provide evidence that the proposed candidates for the tasks have, or can quickly obtain, a security clearance.

1.8.11.2 IT Security Awareness Training All contractors shall be required to take the IT Security Awareness training upon entry on duty and annually thereafter.

1.8.11.3 Security Clearances All contractors shall be subject to security clearances based on the agency requirements.

1.8.11.4 Rules of Behavior All contractors shall read and sign the Rules of Behavior before they are connected to any IT services.

1.8.11.5 The Government will provide the contractor access to the NPS server network for the purpose of fulfilling the identified duties above. In order to authorize that access, the completion of all required training, rules, and procedures governing responsible computer use is required.

1.8.11.6 The contractor shall comply with Homeland Security Presidential Directive 12 (the Common Identification Standard for Federal Employees and Contractors), commonly known as HSPD-12.

1.8.11.7 PHYSICAL Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.8.11.8 Key Control (If applicable). *The CO will need to consider using the 52.204-9 clause. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.8.11.8.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.8.11.8.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.8.11.9 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.8.12 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, and or CS, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.13 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Ensure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, include Government drawings, designs, and specifications: monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, and estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8.14 Key Personnel: The following personnel are considered key personnel by the Government:

1.8.14.1 Contract Manager: Minimum 5 years of experience managing federal or state-regulated utility service contracts. Demonstrated experience with IDIQ or multi-site service contracts. Proficient in service tracking, compliance reporting, subcontractor management, and communication with CORs and COs.

1.8.14.2 Alternate Contract Manager: Minimum 5 years of experience managing federal or state-regulated utility service contracts. Demonstrated experience with IDIQ or multi-site service contracts. Proficient in service tracking, compliance reporting, subcontractor management, and communication with CORs and COs.

1.8.14.3 Utility Services Coordinator: Experience coordinating remote utility operations and ensuring alignment with multiple state regulations. Familiarity with remote monitoring systems, logistics, and staffing coordination.

1.8.14.4 Lead Water System Operator: Possess and maintain a valid state-issued Water Treatment or Distribution Operator License, at a classification equal to or higher than the system’s regulatory requirement. Minimum 3 years of field experience operating and maintaining potable water systems.

1.8.14.5 Lead Wastewater System Operator: Possess and maintain a valid state-issued Wastewater Operator License, at a classification equal to or higher than the system’s regulatory requirement. Minimum 3 years of field experience operating and maintaining wastewater treatment or disposal systems.

The Contractor shall designate, in writing to the Contracting Officer (KO), a Contract Manager who shall serve as the primary point of contact for all matters related to the overall administration and performance of this contract. The Contract Manager shall have full authority to act on behalf of the Contractor for all contractual matters. An Alternate Contract Manager shall also be identified who is authorized to act with the same authority when the Contract Manager is unavailable.

The Contract Manager or Alternate shall be available during normal business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. local time, excluding Federal holidays or when the Government facility is closed for administrative reasons.

1.8.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractors shall wear uniforms that clearly identify personnel and the company that they work for.

1.8.16 Specialized NPS training: Contractor personnel shall have the knowledge, skills, and abilities to perform the work required by the contract. Training required to update skills shall be paid for by the contractor without a direct charge to the contract or an impact to performance under the contract. Specialized NPS training to enhance already acceptable skills may be allowable on a case-by-case basis as specified in the contract or with advance approval of the CO.

1.8.16.1 Contractor personnel shall complete all necessary computer and security training/documentation before receiving access to the NPS computer network.

1.8.17 Data Rights (If applicable): The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.8.18 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. SPECIFIC CONTRACT TASKS

2.1. Water Treatment Plant Operations

2.1.1. Objectives: Ensure the safe, efficient, and compliant operation of potable water treatment systems across National Park Service (NPS) sites in accordance with applicable federal, state, and local regulatory requirements. These operations are critical to the protection of public health and the continuity of park operations. Contractor responsibilities under this objective include day-to-day system operation, monitoring and control, chemical management, compliance sampling and reporting, and rapid response to system alarms or failures. Systems covered under task orders may vary in scale and complexity and include components such as sedimentation basins, chemical feed systems, pressure tanks, booster stations, and SCADA-enabled controls.

2.1.2. Deliverables:

2.1.2.1. Daily operator log sheets and control logs

2.1.2.2. Monthly system operations reports (as specified in task order)

2.1.2.3. Water quality sampling results and compliance documentation

2.1.2.4. Incident reports for alarms or emergency response actions

2.1.2.5. Updated preventative maintenance logs

2.1.2.6. Documentation of adjustments made to system operations or chemical dosing

2.1.2.7. Verification of chlorine residual monitoring and compliance

2.1.2.8. Evidence of equipment inspections, calibration, and cleaning

2.1.2.9. Notification of system deficiencies or needed corrective actions

2.1.2.10. Updated or revised site-specific SOPs (as needed)

2.1.3. Tasks: The Contractor shall perform the following recurring and situational tasks at designated water treatment facilities. Frequency and performance standards shall be defined in each task order:

2.1.3.1. Operate the water treatment facility and associated distribution infrastructure in accordance with state permitting conditions, including all startup, shutdown, and transitional procedures.

2.1.3.2. Monitor system water flow, pressure, and operational parameters, and make necessary control adjustments to maintain adequate treatment and distribution performance.

2.1.3.3. Maintain required chlorine residual levels throughout the treatment and distribution system, including dose adjustments to meet regulatory thresholds.

2.1.3.4. Inspect and maintain chemical injection systems, including pumps, tubing, and feed tanks, ensuring proper function and containment.

2.1.3.5. Perform visual inspections of all major components including tanks, valves, filtration media, clear wells, sedimentation basins, aerators, control panels, and booster stations.

2.1.3.6. Record all system readings and performance data in operator logbooks or digital systems; logs must be complete, accurate, and submitted on a schedule identified in the task order.

2.1.3.7. Operate and maintain SCADA or remote monitoring systems, including trend analysis and immediate response to alarms.

2.1.3.8. Perform water sampling and quality testing, including free/total chlorine, turbidity, pH, and other parameters per state permit and health regulations.

2.1.3.9. Conduct preventive maintenance on filters, screens, valves, meters, and other components in accordance with manufacturer guidelines or industry best practices.

2.1.3.10. Flush distribution lines and hydrants on a scheduled basis to ensure water quality and system reliability.

2.1.3.11. Maintain and test backup power and emergency response systems, ensuring operational readiness in the event of a primary system failure.

2.1.3.12. Respond to alarms or operational anomalies in accordance with task order-specified response times and document the issue, resolution steps, and time of correction.

2.1.3.13. Maintain a site-specific chemical inventory and ensure chemicals are stored, labeled, and handled in compliance with safety and environmental regulations.

2.1.3.14. Notify the COR of any operational deficiencies, permit violations, or system performance concerns immediately upon discovery.

2.1.3.15. Update standard operating procedures (SOPs) as necessary when system configurations or operational strategies are revised.

2.1.4. Frequency of Tasks: Specific frequencies of tasks will be identified in induvial task orders based on the site specific requirements of each individual system. Below is an example of frequency of tasks:

2.1.5. Performance Expectations/Objectives

2.1.5.1. Regulatory Compliance: 100% compliance with all EPA Safe Drinking Water Act (SDWA) standards and applicable state regulations.

2.1.5.2. Timely Response: Contractor shall respond to alarms and system failures within the response window defined in each task order.

2.1.5.3. Operational Reliability: No unplanned outages due to contractor error.

2.1.5.4. Documentation: All logs, sampling results, and reports are accurate, complete, and submitted on schedule.

2.1.5.5. Safety: All chemical handling and dosing comply with OSHA and EPA standards.

2.1.5.6. Communication: The contractor shall maintain open communication with the COR and notify them of any system deficiencies or violations immediately.

2.1.5.7. Proactive Management: Contractor identifies and addresses issues before failure, and recommends corrective actions or long-term improvements as needed.

2.2. Water Treatment Plant Maintenance

2.2.1. Objectives: Ensure the continued reliability, safety, and regulatory compliance of all water treatment systems by performing preventive maintenance (PM) in accordance with manufacturer recommendations, permit conditions, and standard industry practices. Preventive maintenance minimizes equipment failure, prolongs system life, and maintains uninterrupted service to park operations and visitors.

2.2.2. Deliverables:

2.2.2.1. Site-specific Preventive Maintenance Plan (PMP) for each facility (if not provided by the NPS)

2.2.2.2. PM log sheets documenting completed inspections and maintenance activities

2.2.2.3. Monthly PM summary reports submitted to the COR

2.2.2.4. Repair or deficiency notifications with recommended corrective actions

2.2.2.5. Updated equipment inventory and maintenance schedules (as needed)

2.2.2.6. Documentation of all parts replaced, services performed, and adjustments made

2.2.2.7. Verification that critical components (e.g., pumps, controls, disinfection systems) are maintained and fully functional

2.2.2.8. Records of coordination with NPS staff when system shutdowns or outages are necessary for maintenance activities

2.2.3. Tasks: The Contractor shall perform the following recurring preventive maintenance tasks at water treatment facilities identified in the task order:

2.2.3.1. Inspect and lubricate moving mechanical components including pump motors, chemical feed systems, mixing paddles, and valve actuators.

2.2.3.2. Clean intake screens, filters, and strainers to ensure unobstructed flow and prevent damage to downstream equipment.

2.2.3.3. Flush sedimentation basins, aerators, clear wells, and storage tanks to remove accumulated debris and biofilms.

2.2.3.4. Inspect and calibrate instrumentation and sensors, including flow meters, pressure gauges, pH meters, turbidity sensors, and chlorine analyzers.

2.2.3.5. Test and exercise isolation valves, backflow prevention devices, and other control valves for full range of motion and seal integrity.

2.2.3.6. Inspect and test chemical feed pumps, including tubing, injection nozzles, check valves, and secondary containment for wear or failure.

2.2.3.7. Test backup power sources, including automatic transfer switches and generator systems, for proper function and operational readiness.

2.2.3.8. Visually inspect structural integrity of tanks and piping systems for signs of corrosion, cracking, or leaks.

2.2.3.9. Verify system control panels and electrical components are clean, sealed, and properly labeled.

2.2.3.10. Perform software diagnostics or firmware updates on SCADA or digital control systems, if applicable.

2.2.3.11. Inspect and maintain heating, ventilation, and dehumidification equipment within control buildings to prevent condensation and corrosion of sensitive electronics.

2.2.3.12. Coordinate with NPS staff to conduct maintenance that requires temporary system shutdowns or bypasses, with prior approval and notification.

2.2.3.13. Replace consumable items such as chlorine solution containers, calibration standards, lubricants, gaskets, or filters per manufacturer's recommendation.

2.2.3.14. Report any observed wear, degradation, or safety hazards to the COR immediately with recommended corrective action.

2.2.4. Frequency of Tasks: Specific frequencies of tasks will be identified in induvial task orders based on the site specific requirements of each individual system. Below is an example of frequency of tasks:

2.2.5. Performance Expectations/Objectives

2.2.5.1. Preventive Compliance: All PM tasks must be completed per the approved Preventive Maintenance Plan (PMP) and industry standards.

2.2.5.2. System Readiness: Equipment maintained under this contract must remain in reliable working condition with no failures resulting from neglected maintenance.

2.2.5.3. Regulatory Assurance: Maintenance must support the continued compliance of the water system with all regulatory requirements.

2.2.5.4. Documentation: Contractor shall maintain accurate and complete logs of all PM activities. These logs must be submitted monthly or as directed and made available upon request.

2.2.5.5. Issue Resolution: Any system degradation or deficiencies identified during PM must be reported to the COR within 24 hours, including recommendations for corrective action.

2.2.5.6. Coordination: Work requiring service disruptions must be coordinated in advance with NPS personnel and adhere to approved outage procedures.

2.2.5.7. Safety and Compliance: All maintenance activities must conform to applicable OSHA, EPA, and state safety and water quality standards.

2.2.5.8. Quality Assurance: The contractor shall demonstrate a proactive approach to maintenance, using equipment trends and historical performance data to predict and prevent failures.

2.3. Water Treatment Plant Repairs

2.3.1. Objectives: Provide timely and effective repair services to restore full functionality to potable water treatment systems in the event of equipment failure, performance degradation, or unexpected system disruption. Repair efforts are essential to preserving regulatory compliance, minimizing service interruptions, and ensuring public health and environmental protection. Repairs performed under this contract are generally considered incidental to services and must be in-kind replacements unless otherwise specified in the task order. All repair work shall comply with federal, state, and local regulations and follow NPS equipment specifications and operational standards.

2.3.2. Deliverables:

2.3.2.1. Detailed repair report for each incident (including root cause, work performed, and outcome)

2.3.2.2. Documentation of parts and materials used, including manufacturer and model numbers

2.3.2.3. Updated equipment records and O&M logs

2.3.2.4. Notification to COR within the timeframe outlined in the task order following incident detection

2.3.2.5. As-found and as-left system status

2.3.2.6. Follow-up verification that repaired systems are returned to full operational status

2.3.2.7. Recommendations for long-term solutions or design modifications (if applicable)

2.3.3. Tasks: The Contractor shall perform the following water treatment repair tasks upon identification of a deficiency or failure:

2.3.3.1. Respond to system failures or alarms within the response timeframe defined in each task order, initiating troubleshooting procedures and documenting initial findings.

2.3.3.2. Perform diagnostics on pumps, control panels, chemical feed systems, flow meters, booster stations, and other water treatment infrastructure to determine the root cause of failure.

2.3.3.3. Repair or replace failed components such as valves, motors, chemical injection lines, electrical relays, tank-level sensors, or pressure regulators using in-kind parts unless otherwise approved.

2.3.3.4. Coordinate with the COR and NPS site personnel when system shutdowns or bypass procedures are required to perform repairs safely.

2.3.3.5. Test the repaired systems post-intervention to ensure operational integrity and regulatory compliance, including chlorination and pressure standards.

2.3.3.6. Document all repair activities in service logs, including labor hours, materials used, and return-to-service time.

2.3.3.7. Maintain spare parts inventory where required by task order, or recommend critical spares to the NPS for stocking.

2.3.3.8. Secure and label all replaced parts for COR review, if requested.

2.3.3.9. Notify the COR immediately of any repair needs that exceed the limits of in-kind or incidental repair scope.

2.3.3.10. Identify and report systemic issues or recurring faults that may require capital replacement, redesign, or engineering review.

2.3.4. Frequency of Tasks: Water treatment plant repair tasks are generally non-recurring and shall be performed on an as-needed basis. The frequency will be determined by the condition of the system, operational demands, and unforeseen failures or component degradation. The table below outlines typical response expectations by task category:

Note: Task orders may stipulate more specific timeframes based on system type, criticality, and park needs.

2.3.5. Performance Expectations/Objectives

2.3.5.1. Timeliness: Contractor shall meet or exceed the response times defined in the task order for both emergency and non-emergency repairs.

2.3.5.2. Technical Accuracy: Repairs must be correctly diagnosed and implemented using appropriate methods and in-kind components unless otherwise authorized.

2.3.5.3. Minimized Downtime: Contractor shall restore functionality to systems as quickly as possible, using contingency measures when needed to maintain basic operations.

2.3.5.4. Compliance Restoration: All repairs must ensure the facility remains or is returned to compliance with SDWA and state/local water system regulations.

2.3.5.5. Documentation Standards: Repair reports must be complete, clear, and submitted on time, including labor hours, parts used, root cause, and follow-up status.

2.3.5.6. Communication: The COR must be notified immediately when system performance is compromised or when repair needs exceed routine/in-kind thresholds.

2.3.5.7. Quality Control: All repair work shall be inspected and verified for correct function, with test results provided as part of the repair deliverable package.

2.3.5.8. Proactive Maintenance Integration: Contractor shall identify recurring issues and recommend system improvements or preventive strategies where appropriate.

2.4. Wastewater Treatment Plant Operations

2.4.1. Objectives: Ensure the safe, effective, and environmentally compliant operation of wastewater treatment systems across National Park Service (NPS) sites in accordance with federal, state, and local environmental regulations. Contractor operations must protect public health and park resources by properly managing and treating domestic and industrial wastewater generated by visitor use and park operations.

2.4.2. Deliverables

2.4.2.1. Daily operations log sheets and treatment records

2.4.2.2. Discharge Monitoring Reports (DMRs) and other permit-required submissions

2.4.2.3. Sampling and laboratory testing results for effluent quality

2.4.2.4. Operator inspection checklists and equipment performance records

2.4.2.5. Notifications of operational anomalies, system failures, or exceedances

2.4.2.6. Chemical usage and inventory tracking reports

2.4.2.7. Updated SOPs when system components or procedures are modified

2.4.2.8. Monthly summary of operations (if required by task order)

2.4.2.9. Recommendations for process optimization or system upgrades

2.4.3. Tasks: The Contractor shall perform the following recurring and situational tasks at designated wastewater treatment facilities. Frequency and performance standards shall be defined in each task order:

2.4.3.1. The Contractor shall perform the following recurring operational tasks at designated wastewater treatment facilities:

2.4.3.2. Operate all wastewater system components in accordance with permit requirements and system design parameters.

2.4.3.3. Monitor flow rates, influent and effluent quality, chemical dosages, and disinfection systems.

2.4.3.4. Perform visual inspections of mechanical and electrical equipment including pumps, blowers, mixers, valves, and aeration systems.

2.4.3.5. Operate SCADA systems or local controls for process regulation, alarm response, and performance monitoring.

2.4.3.6. Maintain daily operator logs that include process control readings, adjustments, alarms, and maintenance notes.

2.4.3.7. Adjust chemical feed systems (e.g., for pH, nutrient removal, disinfection) to ensure optimal process performance.

2.4.3.8. Inspect and operate sludge processing equipment such as digesters, drying beds, or dewatering units.

2.4.3.9. Conduct effluent sampling and field/laboratory testing as required under the facility’s National Pollutant Discharge Elimination System (NPDES) permit or state equivalents.

2.4.3.10. Maintain records of solids production and coordinate sludge removal or disposal activities in accordance with applicable regulations.

2.4.3.11. Respond to alarms, troubleshoot operational problems, and notify the COR of any operational issues or permit exceedances.

2.4.3.12. Maintain inventory of consumables including chemicals, sampling equipment, and safety supplies.

2.4.3.13. Coordinate temporary plant shutdowns or bypass events with NPS staff and regulators (if applicable).

2.4.3.14. Implement odor control measures as required by system design or operational need.

2.4.3.15. Update SOPs and train backup operators when system modifications occur.

2.4.4. Frequency of Tasks: Specific frequencies of tasks will be identified in induvial task orders based on the site specific requirements of each individual system. Below is an example of frequency of tasks:

2.4.5. Performance Expectations/Objectives

2.4.5.1. Regulatory Compliance: 100% compliance with NPDES or other applicable state/federal permits.

2.4.5.2. Operational Continuity: Contractor must maintain consistent system operations without unauthorized discharges or permit violations.

2.4.5.3. Timely Alarm Response: All system alarms must be responded to in accordance with task order requirements or within 2 hours for critical systems.

2.4.5.4. Process Optimization: Chemical use and process controls shall be adjusted to minimize waste and operating costs while maintaining compliance.

2.4.5.5. Record Accuracy: Daily logs, sampling results, and discharge reports must be…