A03 DRAFT STATEMENT of WORK.pdf

STATEMENT of WORK (SOW) For

Headquarters Department of Army, G-3/5/7, Continuity of Operations

Support Maintenance for Army AV Systems

Current Date: 29 May 2024

Preparing Organization: DAMO AOC COOP

TABLE OF CONTENTS

1. SCOPE Pg. 3

2. REQUIREMENTS Pg. 3

3. DELIVERABLES Pg. 3

4. PERIOD OF PERFORMANCE Pg. 4

5. PERFORMANCE LOCATION Pg. 4

6. LOGISTICS/POC Pg. 4

7. 1C16 AUDIO/VIDEO HARDWARE LIST Pg. 5

8. 1B61 AUDIO/VIDEO HARDWARE LIST Pg. 6

1. SCOPE: The Contractor is responsible for offering maintenance support for video teleconferencing, video display, and audio systems both during and after regular working hours. This assistance encompasses all necessary labor, repair components, and services to ensure comprehensive maintenance coverage for the facility during these periods. Collaboration between the Contractor and the Army Continuity of Operations (COOP) Program Office, referred to as the Government hereafter, will be necessary to determine whether high-value items should be repaired or replaced.

2. REQUIREMENTS: Throughout the contract's duration, the Contractor is responsible for delivering both preventive and corrective maintenance support to ensure all systems remain operational. This includes providing all essential maintenance resources such as labor, repair parts, supplies, tools, and testing equipment needed for cleaning, adjusting, and replacing worn or defective parts to maintain the equipment in optimal working order.

3. DELIVERABLES:

A. Provide the following services for the installed equipment:

a. Phone and on-site Service.

b. On-site diagnosis and repair of malfunctioning equipment.

c. Yearly AV room inspection to include the following:

i. Check and align video, audio and control systems.

ii. Install the latest stable software and firmware updates.

iii. Equipment functionality will be checked.

iv. Full system will be cycled through its operations.

v. Repair all malfunctions within the system.

d. Replacement of equipment still under warranty which cannot be repaired.

i. Turn around time will be determined by manufacturer of equipment, not the vendor.

ii. Any replacement or repair under warranty will be the responsibility of AOC COOP to assist Vendor with replacement or repair.

iii. Vendor will provide accepted – in like kind – equipment for any equipment that is out of warranty.

B. Vendor will maintain up-to-date control code and drawings for the systems. The lates code and drawings must be provided to AOC COOP at the end of the contracting period.

C. The vendor will be available for on call support between 0800 and 1700 on all business days (Monday-Friday) except for all Federal Holidays. Emergency services outside of the normal service availability must be provided by the vendor with their best level of effort as soon as possible after notification.

a. Support Email address, Phone Numbers and Response Times:

i. AVhelpdesk@klcnetworks.com

ii. 703-834-1500 option 4 – Primary

iii. 703-834-1502 – Secondary

iv. Phone Response Time: 4 Hour maximum

v. On-Site Response Time: Within 24 hours of notification.

4. PERIOD OF PERFORMANCE:

A. BASE Year: 23 May 2024 – 22 May 2025 B. Option Year 1: 23 May 2025 – 22 May 2026 C. Option Year 2: 23 May 2026 – 22 May 2027 D. Option Year 3: 23 May 2027 – 22 May 2028 E. Option Year 4: 23 May 2028 – 22May 2029

5. PERFORMANCE LOCATION: Vendor is aware and has performed services at this location.

6. LOGISTICS/POCs:

A. For all Bill of Materials/equipment and maintenance scheduling, AOC

COOP, Mr. Chris Polyniak, Christopher.s.polyniak.ctr@army.mil will receive and verify that all support related items are received.

**** NOTICE OF RELEASE OF INFORMATION

Although not classified, information concerning the award of this contract is considered to be of a sensitive nature. Therefore, release of any information regarding the contract, other than the award date, award dollar value and contracting office is PROHIBITED without the express written consent of the Contracting Officer.

mailto:AVhelpdesk@klcnetworks.com mailto:Christopher.s.polyniak.ctr@army.mil

1C16 VIDEO/AUDI HARDWARE LIST

Crestron PRO3 Control System Crestron 16x16 Video Matrix Switcher (6 DMC-C input cards, 5 DMC-4K-HD input cards, 1 DMC-DVI/RGB input card, 4 DMC-4KZ-HD input cards) (4 DMC-4K-CO-HD output cards, 2 DMC-4K-HDO output cards, 2 DMC-HDO output cards) Crestron 10.1” 1070 touch panel for control x2 Crestron 15” touch panel in Rack for control Crestron DM-TX-401-C transmitters x6 Crestron DM-RMC-scaler receivers x4 Crestron DM-RMC receivers x4 Crestron 16 port POE Ethernet Switch x2 Cisco Codec Pro NIPR Cisco Codec Pro SIPR Extron Quantum ULTRA 610 Video Wall Processor Planar DirectLightX DLX 1.2 5x5 Video Wall and Planar Controller Power Supply Contemporary Research Cable Tuner x3 Planar ultra res 100 display Extron USB Extenders x2

Q-SYS CORE NANO

Q-SYS NC-12x80 Camera x2 Q-SYS QIO-ML2x2 Biamp TESIRA FORTE CI DSP x3 Lab Grupen AMP JBL Ceiling Speakers x4 PROLITE large LED displays x2 70” Sharp display x2

1B61 VIDEO/AUDIO HARDWARE LIST

Crestron PRO3 Control System Crestron DM-MD64X64 Video Matrix Switcher (4 DMB-I-S input cards, 3 DMB-4K-I-HD input cards) (8 DMB-4K-O-C output cards, 6 DMB-OS output cards) Crestron 10.1” 1052 touch panel for control x2 Crestron DM-RMC-SCALER-C Receivers x46 Crestron DM-TX-201-S transmitters x32 Crestron 16 port POE Ethernet Switch x2 Crestron DM-TX-401-C transmitters x2 Cisco Codec Pro SIPR Cisco Precision HD Camera x2 Contemporary Research Cable Tuner x3 Biamp TESIRA FORTE CI DSP x3 Q-SYS 7 Channel AMP JBL Ceiling Speakers x6

1B61A Conference Room Cisco Codec Pro JWICs Cisco Precision HD camera Crestron DMPS3-300C Video Switcher w/Control Crestron DM-RMC-scaler x2 Crestron 1052 Touch Panel for Control