A03 DON.docx

DESCRIPTION OF NEED

Knowledge Management Best Practices and Benchmarking Database Membership

1. BACKGROUND

DFAS mission as an agency is to deliver financial excellence and quality pay services to its customers, while maintaining its core values of integrity, service and innovation.

DFAS strategy includes using metrics to drive decision-making, tracking savings as part of our budget process, and incorporating the power of data analyses for increased value and relevance for the Department of Defense. DFAS approach toward this strategy has built a plan to meet its Strategy focuses on increasing value by achieving success in four Strategic Priorities: Strengthening Customer Partnerships, Investing in People, Enhancing Performance, and Modernizing the Business Environment.

In 2010, DFAS instituted a knowledge management program to foster collaboration as well as support continuous improvement and operational excellence. To properly maintain this program and support DFAS Strategic Priorities, DFAS requires a membership in a Knowledge Management Best Practices and Benchmarking Database.

2. DELIVERABLES

Contractor shall provide the following:

2.1 A Membership with Knowledge Management Best Practices and Benchmarking Database for the entire DFAS Agency, which includes:

2.1.1 Designated customer service representative(s) for advisory and service, to include areas of strategy, metrics and case studies, for all DFAS employees.

2.1.2 Unlimited access to online research library with pertinent industry-related (including government agencies) case studies, information and data pertaining to Financial Management, Human Capital Management, Process and Performance Management, Knowledge Management to include Best Practices, Benchmarking Metrics and Analytics.

2.1.3 Complimentary/discounted registrations for DFAS employees at conferences, live and virtual training, webinars, and other knowledge sharing events.

2.1.4 Access to online membership directory with peer membership organizations and information on other members’ websites and online profiles.

2.1.5 Non-profit organization

2.1.6 Orientation support

2.1.7 Knowledge Management Assessment support for DFAS organizations.

2.1.8 Potential for employee growth and development through certification.

2.1.9 Annual Membership renewal option for up to four additional years at the base year (2025) price.

3. PERIOD OF PERFORMANCE

Period of performance is May 1, 2025 – April 30, 2026, for base year, with four option years.

4. PLACE OF PERFORMANCE

The contractor’s place of business.

5. TRAVEL

No travel is anticipated for this requirement.

6. INVOICING

The contractor shall invoice as follows:

Upon Contract Award, 100% of first year membership cost.

7. PROPRIETARY INFORMATION

All work performed under this task is proprietary to DFAS and contractor shall not release any information regarding the work to anyone else, unless given written permission by the government.

8. DISCLOSURE

Information acquired by the contractor pursuant to the performance of the tasks under this SOW shall not be disclosed by the contractor to others outside the approved contractor team members and the oversight staff without prior approval by the DFAS COR and Corporate Budget BCA Project Manager.

9. WAWF ACCEPTOR

10. Delivery Address:

Kristin Fulton

DFAS-EPS (ZEED)

DFAS Indianapolis 8899 East 56th Street Indianapolis, IN 46249