A02-SOW-TMS Onsite (final).docx

STATEMENT OF WORKSTATEMENT OF WORK

Office of the Chief Information Officer Maintenance and Support of the Total Maintenance System (TMS) Onsite Software

1.0 BACKGROUND

The Mine Safety and Health Administration’s (MSHA’s) mission within the Department of Labor (DOL) is to protect the safety and health of the nation’s miners under the mandates of the Federal Mine Safety and Health Act of 1977 (Mine Act) and the Mine Improvement and New Emergency Response Act of 2006 (MINER Act) to enforce compliance with mandatory safety and health standards as a means to eliminate fatal accidents; to reduce the frequency and severity of nonfatal accidents; to minimize health hazards, and to promote improved safety and health conditions in the nation's mines.

The critical business processes of MSHA are heavily dependent upon its Information Technology (IT) resources. The MSHA-TMS Onsite software allow the Facilities Maintenance Branch at the National Mine Health and Safety Academy to track asset data to proactively manage critical information, manage stocked and non-stocked items used, schedule planned events such as quarterly maintenance or other inspections, create and edit work orders, assign employees tasks, track projects, charge time and materials, view asset history, and schedule reports. Maintenance and support services are critical systems that provide an integrated one-stop information management support to ensure the system operational.

1.1 OBJECTIVES

The objective is to renew Accruent Maintenance and Support of the Total Maintenance System (TMS) Onsite Software The TMS software allows the Facilities Maintenance Branch to track asset data to proactively manage vital information, manage stocked and non-stocked items used, schedule planned events such as quarterly maintenance or other inspections, create and edit work orders, assign employees tasks, track projects, charge time and materials, view asset history, and schedule reports. Maintenance and support services are critical in order to keep the system running smoothly and updated with the proper versions of TMS Onsite.

1.2 SCOPE

The Contractor will provide Accruent TMS Onsite Maintenance and Support of hardware and software technologies for National Mine Health and Safety Academy in Beaver, WV for one base period of twelve (12) months as listed below:

Support services will be provided for problems in the current and supported Accruent TMS Onsite Maintenance and Support releases, running unaltered on designated supported database products, office suite products, web browsers and operating systems.

Software updates will be subsequent releases to the software purchased. Updates will include major and minor subsequent releases of software, service packs, hot fixes or error corrections, as well as software documentation updates.

1.3 SPECIAL QUALIFICATIONS

The Contractor warrants that he will have obtained all licenses and permits required by law to engage in the activities that are required in connection with the Statement of Work. The Contractor shall conform to all required safety regulations for the Academy, County, State, and the Federal Government.

1.4 PERIOD OF PERFORMANCE

The Contractor will provide Accruent TMS Onsite Maintenance and Support of hardware and software technologies for National Mine Health and Safety Academy in Beaver, WV for one base period of twelve (12) months and two optional twelve (12) month option periodsone 12-month base period and two 12-month option periods, as follows:. The Period of Performance reads as follows:

Period of PerformanceERIOD

BEGIN

END

1.5 RECOGNIZED HOLIDAYS

The Contractor is not required to perform services on the following holidays:

Independence Day

1.6 HOURS OF OPERATION

The Academy operates between the hours of 8:00 a.m. and 4:00 p.m. Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

1.7 PLACE OF PERFORMANCE

The work to be performed under this contract will be at National Mine Health & Safety Academy, 1301 Airport Road, Beaver, WV.

1.8 CONTRACTING OFFICER REPRESENTATIVE

The Contracting Officer Representative (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.8.1 The Contractor will in the performance of this requirement immediately notify the COR or the MSHA Point of Contact if the time and/or service obligations of this contract cannot be met due to inclement weather, civil disturbances, equipment failure, illness, etc. MSHA recognizes the obligation of the Contractor to provide for the safety and well-being of personnel engaged in providing services under this contract. The Contractor shall notify the MSHA COR or other MSHA designated point of contact no later than 9:00 a.m. on the day the services were scheduled to be provided if any circumstances prevent timely performance.

1.9 TECHNICAL REQUIREMENTS

The Contractor will operate and maintain the TMS Onsite Software while not corrupting the Government enterprise architecture. Information Technology is the number one enabling tool for the Government to successfully promote improved safety and health conditions in the Nation’s mines. Therefore, it is imperative that equipment and networks are maintained at a high standard and are available 24X7.

1.10 TECHNICAL SPECIFICATIONS

Work shall be completed in a professional manner according to standard industry practices. The Contractor shall provide expert Software System Services IT support to not disrupt MSHA’s Enterprise Architecture.

1.11 PRIVACY ACT

Work under this task order may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

1.12 SECURITY CONSIDERATIONS

Contractor personnel shall be required to follow local procedures and policies including protection of classified information, building physical security, and attending required security/safety briefings. The Government shall assist in arranging access to all Government facilities required for contract performance. Personnel shall comply with Government physical security policies and procedures. The Government and work centers are controlled environments with restricted access.

1.13 SECTION 508 COMPLIANCE

All electronic and information technology (EIT) procured through this task order must meet the applicable accessibility standards at 36 CFR 1194. This regulation (36 CFR 1194) implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov). The contractor shall support the Government in its compliance with Section 508 throughout the development and implementation of the work to be performed. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) requires that when Federal agencies develop, procure, maintain, or use electronic information technology, and Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who do not have disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

PART 2

DEFINITIONS & ACRONYMS

CO – Contracting Officer

COR - Contracting Officer’s Representative: A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service - A service output that does not meet the standard of performance associated with it in the Statement of Work.

DOL - Department of Labor

FAR – Federal Acquisition Regulation

MSHA – Mine Safety and Health Administration

POP – Period of Performance

Quality Control - Those actions taken by a contractor to control the performance of services so that they meet the requirements of the SOW.

Quality Assurance - Those actions taken by the government to assure services meet the requirements of the Statement of Work.

SOW – Statement of Work

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES

Knowledgeable MSHA personnel will be made to assist as needed and will provide remote access to the Accruent Total Maintenance System.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

Contractor will furnish maintenance and support of hardware and software technologies for the following segments of an existing Accruent Total Maintenance System (TMS) Work Request system.

PART 5

TASKS

5.0 TASKS

During the course of this contract, the Contractor shall provide maintenance and support of hardware and software technologies for an existing Accruent Total Maintenance System (TMS) Work Request system in Facilities Maintenance Branch of the National Mine Health and Safety Academy for the following segments:

· One (1) TMS Onsite Database Segment (Support & Maintenance 1 year)

· One (1) TMS Onsite User Database Segment (Support & Maintenance 1 year)

· One (1) TMS Onsite Dashboard (Support & Maintenance 1 year)

· One (1) TMS Onsite Web Request (Support & Maintenance 1 year)

Support services will be provided for problems in the current and supported Accruent releases, running unaltered on designated supported database products, office suite products, web browsers and operating systems.

Software updates will be subsequent releases to the software purchased. Updates will include major and minor subsequent releases of software, service packs, hot fixes or error corrections, as well as software documentation updates.

5.1 WORK SCHEDULE

All work shall be performed during the periods of time established by the U.S. Government’s Technical Project Officer (TPO) OR Contracting Officer’s Representative (COR)