A02 - PWS.pdf

PERFORMANCE WORK STATEMENT

Equipment Maintenance, Repair, and Calibration Services

Part 1

General Information

1. General: This is a non-personal services contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1. Description of Services/Introduction: This requirement is for the preventive maintenance, repair, and calibration of Sakura Finetek U.S.A., Incorporated manufactured pathology equipment in service at the Defense Center for Public Health-Aberdeen (DCPH-A), within the Toxicology (TOX) Directorate.

1.2. Background: The mission of the DCPH-A is to “Enhance Department of Defense (DoD) readiness by identifying and assessing current and emerging health threats; developing and communicating public health solutions; and assuring the quality and effectiveness of the DoD’s Public Health Enterprise.” The DCPH-A requires a maintenance contract for laboratory animal tissue samples for pathological evaluation equipment.

1.3. Scope: The Contractor shall provide the necessary resources and infrastructure to administer, manage, and perform the contract requirements to the standards and acceptable quality levels identified in this Performance Work Statement (PWS) and associated contract documents. The Contractor shall provide highly qualified, experienced personnel and services necessary to perform annual preventive maintenance, calibration, and repair support services for Sakura equipment in support of the DCPH-A.

The Contractor shall be responsible for accomplishing all scheduled and unscheduled maintenance, calibration, repair services include physically inspection, testing and system functionality analysis, update software, diagnose and make repairs if necessary.

1.4. Objectives: The Objective of this contract is to perform preventive maintenance, emergency maintenance, repairs, replacement parts, operational and safety improvements, instrument integration, peripherals, telephone support, and calibration services on all Sakura manufactured equipment in accordance with Attachment one (1) – Equipment List.

1.5. General Information:

1.5.1. Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (CO) through the Contracting Officer’s Representative (COR) for review within ten (10) business days after date of contract award. (Deliverable 1)

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) business days. If the Government has provided comments, the Contractor shall then have ten (10) business days to submit a final QCP. After receipt of the final QCP, the Contractor may receive the CO’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the CO no later than ten (10) business days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including DoD Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor will ensure all issued will remain controlled items.

(f) How the Contractor will inventory and track maintenance of all Government Provided

Equipment/Materials.

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

1.5.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) to monitor the quality of the Contractor’s performance in relation to performance objectives. The Government will finalize the QASP immediately following award, and the COR will provide a copy of the final QASP to the contractor. The QASP is a living document and may be updated by the Government as necessary. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

The Government will use the following performance requirements to measure the performance of the Contractor. The Contractor shall meet the Performance Objective(s) and Acceptable Quality Level(s) within the “Performance Requirements Summary Matrix” (PRS Matrix).

1.5.3. Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1. U.S. Holidays: Work shall be performed on U.S. Federally recognized holidays occurring during the normal workweek unless otherwise directed by the CO. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

1) New Year’s Day January 1st

2) M. L. King Memorial Day 3rd Monday in January

3) Presidents’ Day 3rd Monday in February

4) Memorial Day last Monday in May

5) Juneteenth June 19th

6) Independence Day July 4th

7) Labor Day 1st Monday in September

8) Columbus Day 2nd Monday in October

9) Veteran’s Day November 11th

10) Thanksgiving Day 4th Thursday in November

11) Christmas Day December 25th

1.5.4. RESERVED.

1.5.4.1. RESERVED.

1.5.4.2. RESERVED.

1.5.4.3. RESERVED.

1.5.4.3.1. RESERVED.

1.5.5. RESERVED.

1.5.6. Place of Performance: All work contained in this PWS shall be performed at the Contractor’s facility.

1.6. Security Requirements: RESERVED.

1.7. Key Control: RESERVED.

1.8. Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9. COR: Refer to Part 2 of this PWS for the definition of a COR. As determined by the CO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the CO. The designation letter states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both CO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10. Key Personnel: RESERVED.

1.11. Identification of Contractor Employees: RESERVED.

1.12.1. Contractor workspace: RESERVED.

1.12.2. Contractor Identification Badges: RESERVED.

1.13. Contractor Travel: RESERVED.

1.14. Other Direct Costs (ODCs): RESERVED.

1.15. Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16. Non-Disclosure Requirements: RESERVED.

1.17. Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18. Non-Disclosure Statements: RESERVED.

1.19. Organizational Conflict of Interest (OCI): RESERVED

1.20. Phase In /Phase Out Period: RESERVED.

1.21. Safety: RESERVED.

1.21.1. Safety Laws and Regulations: RESERVED.

1.22. Environmental Compliance: RESERVED

1.22.1. Environmental Compliance Plan and Program: RESERVED.

1.23. Required Training:

1.23.1. Anti-Terrorism and Operational Security

1.23.1.1. AT Level I Training

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable.

The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the CO, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil.

1.23.1.2. Access and general protection/security policy and procedures This standard language is for Contractor employees with an area of performance within an Army-controlled installation, facility, or area. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (Code of Federal Regulation (CFR) clause 52.204-, Personal Identity Verification of Contract Personnel) as directed by DoD, Head Quarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection http://www.dimoc.mil/resources/limitations/h

Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.23.1.3. For contractors that do not require Common Access Card (CAC) but require access to a DoD facility or installation Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/Army Regulation (AR) 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative).

1.23.1.4. iWATCH Training This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO).

This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance, with the results reported to the COR NLT 30 calendar days after contract award.

1.24. Authorization to Perform Services: RESERVED.

1.25. Notice to Proceed: RESERVED.

1.26. Electromagnetic Compatibility Directive: RESERVED.

1.27. Government Property and Services: RESERVED.

1.28. Conventional Forces Europe (CFE) Treaty Verification Inspection: RESERVED.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1. Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (CO) – A person with the authority to enter, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – An individual authorized by the CO in writing to perform specific technical or administrative contract functions. COR’s play a critical role in ensuring that Contractors meet the commitments of their contracts and assist CO in developing and managing contracts. The COR is responsible for monitoring the technical or administrative aspects of Contractor performance during the life cycle of the contract.

Contractor – The supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property – Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – A calendar day, unless otherwise specified.

Defective Service – A service output that does not meet the standard of performance associated with the

PWS.

Deliverable – A product or service that is required to be completed by the contractor as part of a Government acquisition.

Government-furnished Property (GFP) – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. GFP includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. GFP also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property – All property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator – An authorized representative of the CO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – A key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – Security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance (or Government contract quality assurance) – The various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – The key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – The specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved.

Each HLO may have several statements to flesh out the areas necessary to meet the objective.

Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – A Contractor entity that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday – The number of hours per day the Contractor provides services in accordance with the contract.

Work Week – Monday through Friday, unless otherwise specified.

2.2. Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

AR Army Regulation CAC Common Access Card CFR Code of Federal Regulation CO Contracting Officer COR Contracting Officer’s Representative CV Curriculum Vitae DCPH-A Defense Centers for Public Health – Aberdeen DOCPER Department of Defense Personnel Office DoD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition GFP Government Furnished Property HLO High Level Objective HQDA Head Quarters, Department of the Army NCIC-III National Crime Information Center – Interstate Identification Index OEM Original equipment manufacturer

OHS Occupational Health Services PBSC Performance-Based Service Contracting PRS Performance Requirements Summary PWS Performance Work Statement RMA Return Maintenance Authorization QASP Quality Assurance Surveillance Plan QCP Quality Control Program TOX Toxicology

PART 3

GOVERNMENT PROPERTY AND SERVICES

RESERVED.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

RESERVED.

PART 5

SPECIFIC TASKS

5.1. Basic Services: The Contractor shall perform preventive maintenance, repair, and calibration of Sakura manufactured laboratory animal tissue samples for pathological evaluation equipment identified in Attachment one (1) – Equipment List. The Contractor shall provide the necessary resources and infrastructure to administer, manage, and perform the contract requirements to the standards and acceptable quality levels identified in this PWS and associated contract documents. The Contractor shall provide highly qualified, experienced personnel and services necessary to perform annual preventive maintenance, calibration, and repair support services for Sakura equipment in support of the DCPH-A. The Contractor shall be responsible for accomplishing all scheduled and unscheduled maintenance, calibration, repair services including physical inspection, testing and system functionality analysis, update software, diagnose and make repairs if necessary.

The calibration management process is as follows:

5.1.1. General Tasks and Information:

a) Kick off meeting - The Contractor shall participate in a kick-off meeting with the Government (via telephone or in-person) within five (5) business days of contract award to ensure efficient project initiation and a thorough understanding of the contract requirements (Deliverable 2).

b) QCP (Deliverable 3). The Contractor shall provide a draft QCP no later than 15 days after contract award. The Contractor shall prepare and adhere to a QCP describing how the Contractor intends to manage the contract to achieve the established standards set forth in the Performance Standards Summary Matrix and the Contractor’s QCP. At a minimum, the QCP must include a self-inspection plan, an internal staffing plan, and an outline of the procedures the Contractor shall use to maintain quality, timeliness, responsiveness, and customer satisfaction.

c) A Return Maintenance Authorization (RMA) is required for any/all equipment sent to and received by the Contractor. Any equipment sent to the Contractor that does NOT have an RMA may NOT be serviced.

d) The DCPH-A Logistics & Facilities Division will be responsible for coordinating, packaging, labeling, shipping the equipment to the Contractor’s facility via UPS and or FedEx shipping label. Once equipment is ready for shipment back to DCPH-A, Contractor will request shipping number via e-mail to: dha.apg.Pub-Health-A.list.busops-log-equip-mx@health.mil.

5.1.2. Key Tasks

a) The Contractor shall notify the COR by email for all scheduled equipment maintenance and calibrations (Deliverable 4).

b) The Contractor shall complete all maintenance, repairs, and calibrations within ten (10) business days following receipt of the equipment at the Contractor’s facility. Also, included in this contract is repair of any equipment that cannot be calibrated without the repair. If a service evaluation by the Contractor identifies the need for a repair, prior authorization must be obtained from the COR. Within one (1) business day of identifying the repair, the Contractor must send an email to the COR to obtain this authorization to proceed (Deliverable 5).

c) Preventive Maintenance. The Contractor shall provide one preventive maintenance visit to DCPH-A per year to perform alignments and verify equipment meets operations specifications of the manufacturer. Contracted services are to be performed on a date mutually agreed by DCPH- A and the Contractor. This service must take place during normal duty hours (Monday through Friday 8:30am-4:30pm).

d) Emergency Maintenance. The Contractor shall provide unlimited emergency visits to DCPH-A.

Contractor is required to respond within 48 hours during normal duty hours.

e) The Contractor shall report in person or telephonically notify the COR prior to commencing services during normal duty hours (8:30 am until 4:30 pm). The Contractor shall not report or attempt service during non-duty hours.

f) After performing Calibration/Verification/Certification services, the Contractor shall affix and/or update DD Form 2163 (Medical Equipment Verification/ Certification). The Contractor shall complete DD Form 2163, in accordance with the instructions provided in TB 38-750-2, or by the maintenance activity’s internal standard operating procedure.

g) Replacement Parts. The Contractor shall furnish non-consumable replacement parts, including those discovered during the Preventive Maintenance visit that fail due to fair wear and tear.

h) Operational and Safety Improvements. The Contractor shall provide updates of software and/or equipment upgrades including Technical Updates recommended by the manufacturer.

i) Instrument Integration. The Contractor shall provide Calibration and verification of any newly installed items of equipment.

j) Peripherals. The Contractor shall provide update or replacement of peripheral equipment, to include but not limited to printers, monitors, and keyboards.

k) Telephone support. The Contractor shall provide unlimited live telephone technical support, 24 hours/day, 7 days/week.

5.2.1. Contractor Resources Management: RESERVED.

5.2.1.1. Work Order Reception: RESERVED.

(a) STD: RESERVED.

(b) STD: RESERVED.

5.2.1.2. Contractor Project Management. RESERVED.

(a) STD: RESERVED.

5.2.2 . Facilities Engineering Services: RESERVED.

5.2.2.1. Building Responsible Officer (BRO): RESERVED.

(a) STD: RESERVED.

5.3. Service Contract Reporting

5.3.1. System for Award Management (SAM) Service Contract Report (SCR): RESERVED.

Steps for Submitting a Service Contract Report (SCR): RESERVED.

Steps for Editing a Submitted Report: RESERVED.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc.

are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

7.3. Technical Exhibit C – Government furnished property

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

This is a non-personal services contract to perform inspections, preventive maintenance, and repairs for Sakura equipment, onsite, in Sakura facility for the Occupational Health Services (OHS) Directorate in accordance with commercial standards. The Contractor is required to provide preventive maintenance, equipment repair services, and field service reports for the manufactured Sakura equipment because the instruments are used for various sample analyses and are a critical part of the pathology instrumentation.

Maintenance performed must follow Original Equipment Manufacturer (OEM) service guidance, support optimum instrument performance standards, ensure accurate and reproducible results, and adhere to regulatory compliance standards. Contractor personnel are required to be trained and possess the licenses and certifications to perform the necessary maintenance and repair on the instruments without risk of voiding or invalidating warranties. In addition, the Contractor shall have access to OEM parts and software required during performance of the task.

The Government intends to utilize a QASP to monitor the quality of the Contractor’s performance in relation to performance objectives. The Government will finalize the QASP immediately following award, and the COR will provide a copy of the final QASP to the Contractor. The QASP is a living document and may be updated by the Government as necessary.

The Government will use the following performance requirements to measure the performance of the Contractor. The Contractor shall meet the Performance Objective(s) and Acceptable Level(s) within the “Performance Requirements Summary Matrix” (PRS Matrix).

Performance Objective

Performance Standard

Acceptable Quality Level

Performance Measurement Incentive

The Contractor shall provide equipment calibration within 10 working days.

Contractor provides equipment calibration with 95% accuracy with 98% on time.

Inspections completed on time 95% of the time.

Equipment calibration verification at 100% accuracy.

Positive Past Performance

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

The contractor shall complete and submit deliverables in accordance with the “Deliverables Table” below. Unless specified in the PWS within the description of the deliverable, all deliverables will be made to the COR electronically.

Deliverable

Deliverable PWS Section Frequency Medium/Format Submit To

1 QCP

1.5.1 and 5.2.k

Within ten (10) Business days after date of contract award

Electronic delivery via email

To the CO through the

COR

2 Kick Off Meeting

5.2.a Within five (5) Business days after date of contract award

Electronic delivery via email

To the CO through the

COR

Performance Objective

Performance Standard

Acceptable Quality Level

Performance Measurement Incentive

The Contractor shall provide equipment repair required to bring instrument to calibration capability.

Contractor provides repair with 95% accuracy with 98% on time.

Inspections completed on time 95% of the time.

Equipment repair verification at 100% accuracy.

Positive Past Performance

Contractor shall submit accurate invoices in a timely manner.

Contractor shall provide invoice with 100% accuracy.

Invoice verification for accuracy 98% of the time.

100% inspection:

Invoices will be reviewed for accuracy.

On time payment

Contractor shall provide all required parts to complete the calibration.

Contractor provides 100% calibration parts.

Contractor provides 100% calibration parts.

100% of parts required to bring equipment to calibration standards.

Positive Past Performance

Contractor shall provide technical maintenance support for each piece of equipment system upon failure of calibration.

Contractor provides technical support within One (1) Business Day.

Contractor responds to calls within One (1) Business Day 98% of time.

100% response time within One

(1) Business Day.

Positive Past Performance

3 Schedule equipment maintenance, repair, and calibration

5.2.b Initial scheduling within two (2) Business Days of performance start date. Equipment shall be scheduled for maintenance, repair, and calibration annually, semi-annually, and on an as needed basis.

Electronic delivery via email

COR

4 Maintenance, repairs, and calibrations

5.2.f Within ten (10) Business Days following receipt of the equipment at the contractor’s facility.

Electronic delivery via email

COR

Reports and documents delivered by the Contractor in the performance of this contract shall be considered

Technical Data. All documentation shall reflect the latest version of the work product or activity, unless specifically directed otherwise by the Government. All documentation shall be prepared in accordance with standard industry practices, ensuring electronically produced documents which reflect logical flow of material, tables of contents indexes and page numbering. Where applicable, the contractor’s attention is called to the availability of commercial, industry, federal, and military guides, instructions, and standards for many of the topics addressed in this PWS and under this contract.

All data received, processed, evaluated, loaded, and created because of this contract shall remain the sole property of the Government and shall be returned to the Government at the conclusion of the contract, unless the CO grants a specific exception.

Inspection and Acceptance: The COR delegated oversight of specific technical, functional and oversight responsiblities is responsible for inspection and acceptance of all services, incoming shipments, documents, and services.

Certification by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the performance standards contained in the PWS and all terms and conditions of this order, including all modifications.

TECHNICAL EXHIBIT C

GOVERNMENT FURNISHED PROPERTY (GFP)

The equipment being furnished to the Contractor for maintenance, repair, and calibration is considered Government Furnished Property. The equipment list will be added to Procurement Integrated Enterprise Environment site https://piee.eb.mil in Government Furnished Property section for equipment tracking when equipment is taken off site.

https://piee.eb.mil/