A02 - Performance A02 Performance Work Statement -3PL Guamv7 - 1-20-26.docx

January 2026 2025

Performance Work Statement (PWS)

Third Party Logistics (3PL) Guam 1 Introduction DeCA is in need of Third-Party Logistics (3PL) support at various Defense Commissary Agency (DeCA) locations on the island of Guam.

1.1 Scope

The contractor shall furnish all labor, supervision, equipment, tools, materials, employee transportation, permits, and all other items necessary to perform the various services as identified in this Performance Work Statement (PWS).

From the time of contract award and continuing throughout the contract's duration, the contractor bears the responsibility for guaranteeing that all contractor personnel fully comprehend the requirements stipulated within this PWS.

The contractor shall provide supply chain management and product distribution services for DeCA in Guam. This includes, but is not limited to, the receipt, storage, handling, transport, and distribution of dry, refrigerated, and frozen packaged food products from DeCA suppliers directly to designated commissaries at Andersen Air Force Base and Orote Naval Base. These services must ensure timely and efficient delivery while maintaining product integrity and meeting all applicable Federal, DoD, and local regulations and standards; incorporating a dedicated stock discrepancy allowance to account for damage, spoilage, or loss that occur by the contractor during storage, handling, and transportation phases.

At time of award and throughout the duration of this contract, the contractor shall ensure contractor personnel engaged in supply chain operations covered by this PWS must hold the appropriate certification(s) relevant to their assigned tasks and must be prepared to furnish verifiable evidence of such certifications upon request by the Contracting Officer (KO) or the Contracting Officer's Representative (COR).

1.2 Definitions

A. Receiving: The process of accepting and acknowledging delivery of goods or services, including verification of items or services against the order, inspection for damage or discrepancies, and documentation of receipt.

B. Storage: The safekeeping and management of government property in a secure, controlled environment, ensuring proper handling, inventory control and protection from damage or loss.

C. Order Fulfillment: The process of receiving, processing, and shipping orders in accordance with contract requirements, including delivering goods to the designated recipient, ensuring accuracy, timeliness, and compliance with contract terms.

D. Transportation: The movement of government cargo from one location to another, including routing, scheduling, and delivery ensuring safe, timely, and cost-effective movement with contract requirements and applicable regulations.

E. Container Tracking and Management: The process of monitoring the movement, location and status of containers, including tracking, inventory management, and reporting, to ensure accurate, real-time visibility and secure management of government cargo throughout the supply chain.

F. Stock Discrepancy Allowance Reimbursement: The contractor’s financial liability for damaged, spoiled, or lost product.

1.3 Key Government Positions

A. Contracting Officer (KO): An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

B. Contracting Officer's Representative (COR): An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. When the term COR is used elsewhere in this contract, it means the COR as designated by the Contracting Officer. An alternate COR will also be assigned to this contract.

C. Commissary Officer (CO): An individual responsible for overall commissary operations. When the term CO is used elsewhere in this contract, it means the CO personally or the Acting CO.

D. Supply Chain Directorate: The directorate responsible for administrative work primarily concerned with analyzing, developing, evaluating, or promoting improvements in the policies, plans, methods, procedures, systems, or techniques of the logistics program.

E. DeCA Headquarter (HQ) Supply Chain Directorate for this contract: deca.lee.hq.mbx.ccl-hq-all@mail.mil.

2 General Information

2.1 Non-Personal Services

The Government shall neither supervise contractor employees, nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks or prepare work schedules for individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the KO immediately.

2.2 Business Relations/Management

The contractor shall work to integrate and coordinate activities needed to execute the requirements of this PWS with the COR. The contractor shall manage the timeliness, completeness and problem identification of product receipt, storage, delivery, and container tracking and management issues. The contractor shall provide corrective action plans, monitor timely identification of issues, and the management of subcontractors if required. The contractor shall seek to ensure customer satisfaction and maintain professional and ethical business behavior.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall establish a single point of contact for daily communication with Government POCs. The contractor must maintain continuity between the support operations at corresponding DeCA locations, the headquarter level, and the contractor's corporate offices. Any change in the organizational lines of authority will be communicated in writing to the KO and COR(s)

2.3.2 Contract Administration/ Contractor Qualified Personnel The contractor shall establish processes and assign appropriately qualified personnel resources to effectively administer the requirements of this contract. The contractor shall ensure that a point of contact (POC) will be accessible at all times to DeCA KO and CORs for emergencies. All personnel shall have proven records of success in their areas of expertise. The contractor shall respond to government requests for contractual actions within the time constraints as dictated in section 3.

2.4 Contractor Personnel

The following subsections specify requirements for contractor personnel.

2.4.1 Personnel Training

The contractor shall accomplish the assigned work with personnel capable of performing the requirements of the PWS.

2.4.2 Consumption or Use of Government Property

The contractor shall not permit contractor personnel to consume or use government-owned resale items or any government-owned equipment or supplies that are not specifically provided for contractor use under this contract.

2.4.3 Use of Alcoholic Beverages or Drugs

The contractor shall not permit contractor employees to work under the influence of alcoholic beverages, cannabis, illegal drugs, or controlled substances. Contractor personnel are prohibited from using alcoholic beverages, cannabis, illegal drugs or controlled substances while on-duty.

2.4.4 Removal of Employees for Cause while on Government Property and Installations The contractor shall immediately bar a contractor employee(s) for the following actions: deliberate destruction or mishandling of government, patron or vendor property; theft; use of alcoholic beverages; cannabis, illegal drugs or use of controlled substances; performance of work in other than a skillful manner; displaying disruptive or unacceptable behavior (e.g., abusive, demeaning, foul or threatening language or fighting) and willful violations of safety standards by contractor personnel. Removal of any employees for such cause shall not constitute a valid basis for non-performance of contract services or a claim for additional compensation. The contractor shall provide written notification to the KO regarding this action.

2.4.5 Installation Access

The contractor shall be responsible for complying with all installation access procedures. This includes, but is not limited to, securing all necessary installation passes and arranging for required inspections for both vehicles and personnel entering the designated areas. Failure to adhere to installation access requirements may result in denial of entry. Denied entry negatively impacting performance will be considered nonperformance.

2.4.6 Denial of Installation Access

Contractor employees may be denied access to the military installation by the installation law enforcement officials if it is determined that such entry may be contrary to good order, discipline or the security of the installation. The installation may bar contractor employees from entering the military installation under the provisions of Title 18, United States Code Section 1382. Denied entry negatively impacting performance will be considered nonperformance.

2.4.7 Parking

The contractor shall park for delivery only in areas designated by the store POC or COR.

2.4.8 Shopping Privileges

Contractor employees who are authorized to make purchases in commissaries shall show appropriate identification before purchasing commissary items and shall immediately remove the item(s) purchased from the commissary through the main exit door. Contractor employees with commissary privileges shall shop in the commissary only when they are off duty. Contractor personnel with commissary privileges shall not purchase merchandise for consumption by other personnel or organizations not authorized to shop in the commissary.

2.4.9 Identification of Contractor Personnel

Contractor personnel shall be easily recognizable by wearing distinctive clothing bearing the name of the company or company identification at all times during performance of this contract.

2.5 Location and Hours of Performance

The following subsections specify requirements for location and hours of work.

2.5.2 Delivery Days, and Locations

Pallets of DeCA owned products are marked according to day of week and location. The contractor shall coordinate deliveries with the designated POC’s from Orote and Anderson commissaries. The contractor shall be prepared for unscheduled deliveries. Delivery days that coincide with federal holidays will be delivered by the contractor to the commissaries located at both Andersen Air Force Base and Orote Naval Base unless notified by the store designated POC or COR to reschedule the delivery. In the event of missed scheduled delivery times due to contractor negligence, the contractor shall exert every effort to complete the delivery of DeCA products to the scheduled locations on the same delivery day.

2.5.3 Customer Support Contact

The contractor will provide a phone number to the stores listed on the contract and Military Food Inspectors within 15 days after contract award. The contractor shall respond at this phone number for delivery matters and Military Food Inspector visits. The contractor shall be available to respond to emergency calls outside of normal hours of performance, ensuring continuous support and responsiveness.

2.5.4 Closing for Inclement Weather or Emergency Conditions

The contractor shall provide service as long as the commissary remains open. The contractor shall coordinate with the CO and COR an acceptable plan for receipt of notification of store closure. If an acceptable plan cannot be agreed upon, the CO or COR will elevate the coordination to the KO.

2.6 Contractor Quality Control Plan

The contractor shall establish a quality control plan for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable. Should a situation arise that renders product undeliverable (e.g., vehicle breakdown, spoilage, etc.), the contractor must notify CO and COR.

3 Performance Requirements and Standards The following section specifies the performance objectives and performance elements for the contract.

3.1 Perform receipt of weekly shipments of food products (dry, refrigerated and frozen) from DeCA suppliers arriving at the Seaport of Debarkation (SPOD)..

3.1.1 Standard: The contractor shall receive a weekly average of 26, but not to exceed 60 containers of products, encompassing dry, refrigerated, and frozen goods. The Contractor shall be available to receive all containerized, palletized shipments no later than 48 hours after receipt of a notification from the designated ocean carrier transportation POC that the containers are ready to be delivered. The contractor shall work with the designated ocean carrier transportation POC to establish delivery times from the Seaport of Debarkation (SPOD). Contractor shall fill out the container receiving log and retain for the duration of the contract.

3.2 Perform inspection of all incoming shipments for damage and proper temperature upon arrival.

3.2.1 Standard: The contractor shall ensure shipments of palletized product are validated according to container load diagram and inspected upon contractor receipt for visual signs of damage and improper temperature controls. All discrepancies shall be documented with photographs and written statements and reported to DeCA designated representative within 24 hours upon arrival at the contractor’s facility. Additionally, the contractor shall be financially liable via invoice charges when damage and improper temperature controls are not reported to the COR, see Stock Discrepancy Reimbursement section 3.9. The contractor shall fill out the temperature control log and retain for the duration of the contract.

3.3 Storage of dry, refrigerated, and frozen food products in accordance with established temperature control guidelines and food safety regulations.

3.3.1 Standard: The contractor shall ensure compliance with United States Department of Agriculture (USDA) Hazard Analysis and Critical Control Point (HACCP) rule, FDA CFR 21 Part 117 rule, and DoD TB MED 530, NAVMED P-5010-1, AFMAN 48-147_IP, Tri-Service Food Code for temperature control, food safety regulations, and sanitation requirements, ensuring consistent product integrity through continuous temperature monitoring, regular inspections, proactive preventive measures, and meticulously documented records. The contractor shall grant Military Food Inspectors unrestricted access, to inspect the storage facility and DeCA-owned products for adherence to temperature control, food safety regulations, and sanitation standards. The contractor shall ensure products remain free of pest and insect infestation. The contractor shall complete and retain all pest control records for the duration of the contract.

3.4 Perform inventory of stored products, track product receipt dates, and report details upon request.

3.4.1 Standard: The contractor shall maintain inventory accuracy. Track receipt date of all DeCA palletized order deliveries and fulfilling all requests for receipt information within 24 hours.

3.5 Perform accurate fulfillment of orders for scheduled deliveries to designated commissaries.

3.5.2 Standard: The contractor shall ensure order accuracy. Palletized orders will be received, identified, and staged by day of the week and location for delivery. The contractor shall handle the palletized product to prevent any damage, spoilage, or loss, guaranteeing the integrity of the delivered goods.

3.6 Perform scheduled deliveries to designated commissaries on time and to the correct locations, adhering to all applicable traffic laws and regulations.

3.6.1 Standard: The contractor shall ensure accurate and on-time delivery of palletized orders to Anderson AFB and Orote Naval Station commissaries on scheduled delivery days and times, ensuring proper temperature control throughout transport. The contractor may be required to perform multiple stops during delivery when a commissary is unable to accept full delivery pallets will need to be delivered to the other store.

3.7 Perform empty container inventory and return to the commercial carriers at the Seaport of Debarkation (SPOD) within 8 days of receipt.

3.7.1 Standard: The contractor shall ensure inventory control and the contractor is solely responsible for notifying the ocean carrier regarding container availability for return to the Seaport of Debarkation (SPOD); containers shall be returned to the Seaport of Debarkation (SPOD) within 8 days of delivery. Detention charges that are incurred by DeCA due to contractor’s failure to return the empty containers will result in financial reimbursement to DeCA by the contractor for detention charges.

3.8 Perform tracking of container arrival to the Seaport of Debarkation (SPOD).

3.8.1 Standard: The contractor shall ensure accuracy in tracking container movements using the United States Army Transportation Command (ARTRANS) Business Support & Container Management (BSCM) automated system for real-time visibility of container status. The contractor shall establish an account at https://eta-teams.transport.mil/teams/home in order to track incoming shipments. Do not anticipate direct communication from the government COR about incoming shipments. The contractor shall work with the designated POC from DeCA to obtain account access. The contractor shall work with the designated ocean carrier transportation POC to establish delivery times from the Seaport of Debarkation (SPOD).

3.9 Stock Discrepancy Allowance Reimbursement (e.g., damage, missing, or spoiled product)

3.9.1 Standard: The contractor shall document any damage, missing, or spoiled product resulting from their negligence. The contractor shall financially reimburse DeCA for the actual cost of the loss product. The contractor shall adhere to the established claims process; claims against the contractor shall be paid within 30 days of receiving notification. Additionally, as stated in paragraph 3.2.1, the contractor shall be financially liable via invoice charges when damage and improper temperature controls are not reported to the COR upon inspection of received product.

3.9.2 Standard: Damage, Spoilage, or Loss; Invoicing and Claims Procedure - If the Contractor causes or contributes to any damage, spoilage, or loss of goods while performing the Services, the Contractor shall promptly notify DeCA in writing within 24 hours of discovery. Upon such occurrence, DeCA may issue a deduction or withholding from any pending or future invoice(s) equal to the estimated or actual value of the affected goods, including any reasonable associated costs. DeCA shall provide written notice of the deduction and supporting documentation. The Contractor shall cooperate fully in the Government’s investigation process and shall reimburse DeCA for all verified losses within 30 days of receiving notice.

3.10 Provide temporary storage space (dry, refrigerated, and frozen) for all DeCA palletized products to ensure food supply continuity during emergency conditions.

3.10.1 Standard: The contractor shall temporarily store all DeCA palletized products (dry, refrigerated, and frozen) during Force Majeure events or other emergency conditions, guaranteeing food supply continuity during times of crisis.

3.11 Required Documentation

The contractor shall provide the required documentation when requested by the government.

Container Receiving Logs (3.1.1) Temperature Monitoring Logs (3.2.1) Pest Control Records (3.3.1) 4 Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Safety

The contractor shall comply with all applicable OSHA, DOD, DeCA and Installation safety regulations.

OSHA: https://www.osha.gov DOD: https://www.esd.whs.mil/dd DeCA: DeCA directive 30-17 (www.commissaries.com)

4.2 Security of Property

The contractor shall be responsible for safeguarding all DeCA products while in the contractor's possession to prevent commingling, theft, tampering, or contamination of products.

4.3 Accident Reporting

The contractor shall report accidents on government property immediately to the COR or on-duty government manager. Accidents resulting in death, traumatic injury, occupational illness or damage to government property incident to work performed under this contract shall be reported on DeCA Form 30-301 IAW DeCAM 30-17.1, Chapter 6 and Appendix E. A copy of the accident report shall be maintained by the contractor and the COR or on-duty government manager. Such notification shall be as soon as practicable, but in no case later than the next business day following the accident.

5 Government Furnished Materials Government Furnished Material (GFM) not provided, all equipment necessary for the contract performance is the responsibility of the contractor.

6 Applicable Publications The contractor shall retain the required publications specified by the government to ensure compliance with USDA, FDA, and DoD temperature control guidelines, food safety regulations, and sanitation requirements as outlined in the PWS.

USDA Hazard Analysis and Critical Control Point (HACCP) (3.3.1) (https://www.federalregister.gov/documents/1996/07/25/96-17837/pathogen-reduction-hazard-analysis-and-critical-control-point-haccp-systems) FDA CFR 21 Part 117 (3.3.1) (https://www.govinfo.gov/app/collection/cfr/2025/title21/chapterI/subchapterB/part117) MED 530, NAVMED P-5010-1, AFMAN 48-147_IP, Tri-Service Food Code (3.3.1) (https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN15052_TB_MED_530_FINAL.pdf)

7 Transition In and Transition Out

7.1 Transition In - To ensure seamless service and adherence to the contractual obligations, the contractor shall achieve full performance of all aspects related to handling of DeCA products. This includes the complete and competent receipt, storage, handling, transportation, and distribution of dry, refrigerated, and frozen food products sourced from DeCA suppliers to designated commissaries located at both Andersen Air Force Base and Orote Naval Base. The timeline for achieving this full operational capacity is no later than 30 days after the contract official award date. The contractor shall participate in a post award conference NLT 10 days after contract award. Within 5 days after award the contractor will provide all contract POCs an implementation schedule.

7.2 Transition Out - The Contractor shall work collaboratively with the Government and any incoming Contractor to execute a smooth and timely phase‑out, ensuring all essential information, systems access, and operational knowledge are fully transferred. During the transition‑out period, the Contractor shall transfer knowledge, documentation, and materials as required to enable uninterrupted continuation of operations.

8 Deliverables