A02 - FY26_SOW_LabX.doc

Generic Statement of Work (SOW) Template Services

Section 1 – Description/Specifications/Work Statement

The mission of the Drug Enforcement Administration (DEA) is to enforce the controlled substances laws and regulations and to bring to the criminal and civil justice systems those organizations and/or individuals involved in the growing, manufacture, or distribution of controlled substances appearing in or destined for illicit traffic in the United States and its territories. DEA’s operation and support activities are distributed across five core business lines that include the following:

· Investigative

· Forensic

· Financial

· Intelligence

· Administration

The core business lines require significant information technology (IT) resources to carry out key processes.

In support of the DEA mission, Information Systems Division (TC) provides IT services to include developing, deploying, and maintaining DEA’s mission critical and business applications as well as their supporting infrastructure. TC, the primary provider of IT support services for DEA’s Sensitive but Unclassified (SBU) IT infrastructure, is located at DEA Headquarters (HQ) in Arlington, Virginia, Virginia and the DEA office in Merrifield, VA.

The IT services provided by TC include planning, designing, developing, documenting, deploying, and maintaining DEA’s mission-critical and business applications and their supporting infrastructure.

The IT Operations COT/GOTS (TIOT) manages the enhancements to the LabX System agile which provides an automated reporting environment to the Office of Forensic Sciences (SF) and the over seventeen (17) laboratories located across the continental United States. TIOT supports ongoing application and database maintenance and provides Operations and Maintenance support to the LabX system.

Section 2 - Background

DEA’s workforce is comprised of over 16,000 personnel. The workforce includes law enforcement officers and administrative, technical, and professional support personnel. DEA’s Office of Forensic Sciences (SF) provides administrative support and management to seventeen (17) laboratory locations across the continental United States. The laboratories provide service to DEA and other federal agencies’ mission and may assist state and local agencies.

Approximately more than 500 DEA employees, which include Laboratory staff and Headquarters staff, have access to the LabX system. DEA’s laboratory enterprise consists of one (1) research laboratory, one (1) digital evidence laboratory, eight (8) regional laboratories, six (6) sub- regional laboratories, and one (1) training laboratory. Their locations and office designations are as follows:

Special Testing and Research Laboratory (SFL1, Dulles, VA)

Digital Evidence Laboratory (SFL9, Lorton, VA)

Regional Laboratories:

Northeast Laboratory (SFL2, New York, NY)

Mid-Atlantic Laboratory (SFL3, Largo, MD)

Southeast Laboratory (SFL4, Miami, FL)

North Central Laboratory (SFL5, Chicago, IL)

South Central Laboratory (SFL6, Dallas, TX)

Western Laboratory (SFL7, Pleasanton, CA)

Southwest Laboratory (SFL8, Vista, CA)

New England Laboratory (SFL10, Bedford, NH)

Sub-regional Laboratories:

Nashville (under SFL3)

Three Digital Evidence laboratories (under SFL9) in Chicago, Houston and San Diego

Phoenix (SFLP) (under SFL8)

Atlanta (SFLA) (under SFL4)

Training Laboratory (SFT, Quantico, VA)

The regional laboratories (SFL2 – SFL8, SFL10) are also known as ‘Field Laboratories’ because they directly support enforcement efforts of the DEA field offices. Regional laboratories support investigations by performing chemical analyses, latent print examinations, and other functions. Conversely, SFL1 conducts only chemical analyses; SFL9 examines digital evidence; and SFLT provides chemical training.

Section 3 – Objectives

The objective of this Statement of Work (SOW) is to obtain and improve lab data entry and accuracy needed to support the Department of Justice (DOJ), Drug Enforcement Administration (DEA) by performing critical tasks. Congressional mandates and presidential initiatives, coupled with DEA's strategic plan and vision for increased laboratory integrity have placed additional demands on DEA's workforce. DEA is committed to enhancing law enforcement mission critical activities, improving chemist and lab performance and supporting administrative efforts. Contractor support will enable DEA to continue the required level of laboratory forts to meet DEA's goals and objectives and ensure full compliance with Federal laws, DOJ mandates and DEA policy.

The Information Systems Division (TC) is the primary Information Technology (IT) policy advisor to the Administrator and Deputy Administrator regarding IT management. TC is responsible for managing DEA's IT operations, infrastructure, networking and strategies.

Section 4 – Scope of Work

In order to continue to advance the laboratories business processes, the contractor’s primary objective is to

· complete upgrade of LabX (including customization)

· provide operations and maintenance support of production versions

· make minor configuration changes of the LabX COTS product based on a prioritized list of configuration items following the agile methodology

· and maintain the current DEA the LabX application versions in line with Vendor software updates.

4.1 -Tasks

The contractor shall perform a variety of tasks and related activities. This includes, but is not limited to, the following:

4.1.1 – Requirements Gathering The Contractor shall interface with LabX system owner, working groups and product owners to identify and clarify detailed requirements for configuring the LabX application.

Requirements shall be written clear and concise and approved by the product owner(s) prior to dissemination to the system owner and other customers in attendance.

4.1.2 – Participate in Updates Meetings

The contractor shall participate in any meeting where LabX planning, troubleshooting and support discussions shall take place.

4.1.3 – Maintenance and Support

The contractor shall provide ongoing Operations and Maintenance (O&M) support of the LabX application. The contractor shall identify and correct application defects, perform problem resolution, identification and documentation of application performance issues, provide user support and system administration including system monitoring and file maintenance, system upgrades, and system documentation updates as needed. The LabX team must provide continuous system response time during normal business hours at all DEA laboratories, which are located across the continental United States (US) in different time zones.

The contractor shall provide helpdesk as well as O&M support for the LabX application for all laboratories. The helpdesk support shall include, but is not limited to, answering of phone calls and emails, monitoring and updating DEA’s Service Desk system, and communicating with the end user regarding issues through resolution. In addition, the contractor should provide Service Desk reports of all Service Desk calls. The report shall include calls received through DEA’s Service Desk, transferred calls from program offices, and all calls received directly and/or all issues identified by the users. The Government shall review all reports for completeness and accuracy.

4.2 – Deliverables All deliverables are subject to review and approval by the COR. The COR will return comments and/or approvals within ten (10) business days of submission by the Contractor.

The Contractor shall submit the deliverables delineated in Section 4.1, Table 1.

Project deliverables shall be provided in the format specified by DEA (i.e. Microsoft Word, Excel, PowerPoint or SharePoint).

4.3 – Equipment and Supplies The contractor is responsible for protecting any DEA-owned equipment and to use the equipment only for official purposes. DEA is responsible for servicing and maintaining any DEA-owned equipment issued to the contractor. The contractor is responsible for installing, servicing and maintaining any personal equipment used. DEA is not liable for damages to the contractor’s personal or real property while the contractor is working at the approved alternative work site.

4.4 – Communication

Contractors participating in the program shall be available to supervisors, co- workers and other contacts by telephone, E-mail, voice mail, and Teams or other communication during their scheduled duty day as directed by their supervisors.

4.5 – Monitoring Work Performance

The COR will verify what the contractor produces by examining the product(s) or results of the contractor’s efforts. This can be done by using project schedules, key milestones, regular status reports and team reviews. The COR may call contractors’ employees who are working at home or an approved alternate location.

4.6 - Travel

Any local, domestic and foreign travel requested in advance will be authorized on a case-by- case basis and must be reviewed and pre-approved by the COR prior to travel. All travel estimates requiring purchase of airfare will be accompanied by at least three cost estimates or screen shots showing lowest fare was chosen. If the lowest fare was not chosen due to increased travel time a cost estimate will be provided. Any expenses incurred by contractor personnel without prior Government approval may be denied for payment. The contractor will be reimbursed for actual, allowable travel costs and travel allowances (per diem) of personnel pursuant to the Federal Travel Regulation. Claims with required receipts must be attached to the appropriate invoice in accordance with the Federal Travel Regulations and specific DEA policy.

Section 5– Resource Planning and Management The Government will evaluate the Offeror’s understanding of and capability to support the requirements identified. Staffing plans describe the Offeror’s processes, procedures, and controls proposed to obtain, train, and retain a qualified/certified workforce including key personnel capable of supporting the scope of the SOW as well as contingency plans to meet surge requirements and/or unforeseen personnel shortages.

The Government will evaluate the management approach that places strong emphasis on leadership, communication, accountability, resource management, risk management, and cost management to ensure delivery of quality staff and products.

The Government will evaluate the Offeror’s ability to provide meaningful training of new and existing personnel and how the training will enhance performance under any resulting contract. The Offeror shall provide a detailed description of continuing programs and procedures for retaining personnel via incentive programs. This shall include any planned conferences, seminars or other type of training programs the company has instituted or plans on instituting.

5.1 - COST/PRICE

The Government will evaluate cost/price, an unrated evaluation factor, based upon the use of any one or several price evaluation techniques as may be deemed necessary to determine that the proposed price is fair and reasonable, such as:

a. Adequate Price Competition; and

b. Comparison of the proposed price with prices obtained through market research for the same or similar services, and

c. Other techniques in accordance with FAR 15.404.

In the course or evaluating cost/price, the Government will not assign a confidence rating to the Offeror’s Business Proposal.

Section 6 – Security Support Certification and Accreditation (C&A) and Security Test and Evaluation (ST&E) activities are required to satisfy DEA and DOJ security requirements as found in the National Institute of Standards and Technology (NIST)/DOJ Guidelines. The contractor shall provide the following, as necessary:

· Input to the LabX C&A Plan (to include a Security Test Plan);

· Updated System Features Users Guide (SFUG);

· Participation in ST&E related meetings;

· Updated supplemental software documentation not provided with standard LabX documentation, needed to mitigate any security findings and technical support to mitigate all security findings to address OIG Findings;

· Mitigate security findings as needed.