A.1.1_EAP_SOW final 1-18-23.pdf

EMPLOYEE ASSISTANCE PROGRAM

STATEMENT OF WORK

1. Background

The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a principal law enforcement agency within the United States Department of Justice (DOJ) dedicated to preventing terrorism, reducing violent crime, and protecting our nation. The men and women of ATF perform the dual responsibilities of enforcing federal criminal laws and regulating the firearms and explosives industries. We are committed to working directly, and through partnerships, to investigate and reduce crime involving firearms and explosives, acts of arson, and illegal trafficking of alcohol and tobacco products.

The ATF workforce consists of approximately 5,100 employees who are located throughout the United States, with headquarter offices located in Washington, DC. There are a total of 25 field divisions and 471 field and satellite offices.

The Human Resource and Professional Development (HRPD), Workforce Wellness and Services Division provides a variety of resources that help employees balance work and personal responsibilities, including an Employee Assistance Program (EAP), WorkLife (WL) services, and other workforce support programs. Accomplishing our agency mission is most effective with employees who maintain sound physical and mental health. More than ever, ATF employee seek employer-supported program and resources to help alleviate workplace and personal issues.

ATF’s EAP and Worklife services are available to approximately 5,100 employees and their family members, with special emphasis on law enforcement unique issues. Family members include relatives residing with the employee. Dependent children residing away from the employee with a former spouse or attending school or college will be eligible for counseling until they are twenty-six (26) years of age. Significant others include individuals with whom the employee has a close/intimate relationship and who reside with the employee.

2. Authorities

The Contractor will be required to operate within the following authorities governing occupational health programs.

1. Public Law 99-570, The Federal Employee Substance Abuse Education and Treatment Act of1986, and 5 Code of Regulations (CFR) Part 792, require Federal agencies to establish appropriate prevention, treatment, and rehabilitative drug and alcohol programs for Federal civilian employees and to report annually to Congress on these programs (5 U.S.C.7361 and 7362)

2. The authority for substance abuse programs is found in Sec. 201 of Public Law 91-616, 84 Stat. 1849, as amended and transferred to Sec. 520 of the Public Health Service Act by Sec.

2(b) (13) of Public Law 98-4(42 U.S.C. 290dd-l), and Sec. 413 of Public Law 92-255, 88 Stat. 84, as amended and transferred to section 525 of the Public Health Service Act by Sec.2

(b) (1.6) (a) of Public Law 96-24 (42 - U.S.C. 290ee-1. Executive Order 1.2564 requires agencies to establish drug-free Federal workplace programs, including an EAP, as an essential element in achieving a drug-free workforce.

3. Public Laws 96-180 and 96-181 authorize agencies to provide counseling services, to the extent feasible, to family members of employees who have alcohol and drug problems, and to employees with family members who have substance abuse problems. In addition, Public Law 79-658, authorizes agencies to establish health services programs for the purpose of promoting and maintaining the physical and mental fitness of Federal employees.

4. Confidentiality of all information in connection with an employee's use of the program, will be in accordance with P.L. 98-24; 42 CFR Part 2, "Confidentiality of Alcohol and Drug Abuse Patient Records", revised June 9, 1987; and the Privacy Act of 1974.

3. Specific Requirements

Access, Staff Coverage and Eligibility Criteria

Call Center

The Contractor shall be accessible through a toll-free telephone number 24 hours a day, 7 days a week. Trained staff who are assigned to take incoming phone calls will answer the phone within five (5) phone telephonic rings, establish eligibility for services, and identify the services needed (i.e., referral to a EAP clinician or Worklife specialist, referral to legal and financial experts, etc.).

The Contractor shall provide English and Spanish speaking staff and immediate access to interpreters and language translators. The Contractor shall also provide assistive technology (TDD/TTY) for quick and easy access to services for employees or family members that are deaf or hard of hearing.

Contractor

Immediate Access to a Qualified EAP clinician

The Contractor shall provide EAP clinicians specially trained in EAP clinical assessment, crisis management, and supervisory consultation and must be available to directly interact with callers in emergencies, acute/complex situations or when the caller requests to speak directly with a licensed clinician. In such cases, the calls will be transferred to a clinician.

Employees may initiate contact directly (self-referral), or be referred by a supervisor, Peer Support Specialist, Drug-free Workplace Program (DFWP) manager, nurse from an occupational health center, or some other source.

Eligibility

ATFs defined eligibility includes federal employees, as defined in 5 CFR § 550.202, and family members who reside with the employee. Dependent children residing away from the employee with a former spouse or attending school or college are eligible for counseling until they are twenty-six (26) years of age. Significant others include individuals with whom the employee has a close/intimate relationship and who resides with the employee.

Employees and their eligible family members who have retired or separated by death may receive services for up to eighteen (18) months after the effective date of separation.

Core Administrative Office Hours

The Contractor is expected to have administrative office hours from 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, exclusive of Federal holidays. At least one key personnel must be accessible to the COR or their designee, 24/7.

4. Short-term Solution Focused Counseling

Initial Session

The Contractor shall provide 24/7 access to services to ensure coverage for employees who work within and outside of typical office hours. Services will be provided in a manner that supports employees who may require alternative access, such as by telephone, video or Live Chat.

The initial assessment appointment will be scheduled to occur within three (3) business days of the initial request for service for routine cases. Crisis counseling via telephone will be available by telephone 24/7 and in the event of an emergency, immediate crisis intervention must be provided.

Appointments will be offered at times and locations convenient and accessible to clients. To the extent possible, the Contractor shall defer to the choice (s) of the client with respect to language, gender, religious, cultural, and/or ethnic preferences when referring the client to a nEAP clinician.

Short Term Counseling

The EAP clinicians will provide short-term, solution-focused counseling and problem-solving for up to six (6) sessions per client per issue per year. Counseling sessions will be conducted in-person or by video or telephone. EAP clinicians will perform employee assessments, monitor progress, and provide appropriate follow-up and referrals.

Referral

If, during the assessment or counseling session, the EAP clinician concludes that a client's problem(s) necessitates specialized services or longer-term care, the Contractor shall refer the client to additional resources within local community (i.e. health care provider, local mental health resources). The Contractor shall advise clients of their responsibility to pay for services provided by additional resources located within the local community (i.e. health care provider, local mental health resources) resources and will assist the client to best utilize their insurance benefits by reviewing their benefits with them.

Follow-up

Within two (2) weeks of a client's referral to additional resources outside the scope of the EAP contract, the client will be contacted to confirm the client has been linked successfully to the resource. If the client has not been successfully linked, the Contractor shall provide another referral to the client. The results of these 14-day call backs shall be noted in the client's record.

Information and Referral Network

The Contractor shall establish a full range of referral resources, including resources beyond short-term solution focused counseling. The Contractor shall ensure that any age, gender and/or ethnic preferences of the client are respected and will provide the client with a referral source which meets client needs.

Affiliate Network

The Contractor shall maintain a sufficient network of affiliate EAP clinicians to meet the needs of ATF’s workforce. In major metropolitan areas where most ATF employees live and work, the Contractor shall ensure there are an adequate number of EAP clinicians to offer services to employees within a reasonable commuting distance from work or home, defined here as no further than (10) miles in metropolitan areas. In remote locations where qualified mental health professionals may not be readily available within the prescribed distance requirement, the Contractor shall provide alternative plans for servicing clients, i.e. expanded distance for provider access, telephonic, video counseling, etc.

The Contractor shall provide an orientation about the ATF EAP to new affiliate EAP clinicians.

Affiliate EAP clinicians may not provide services until they have received the orientation, which may be accomplished by telephone and written communications. The Contractor shall ensure that EAP clinicians understand and have the unique ability to work with law enforcement/first responder personnel.

5. Consultations

Management / Leadership Consultation

The Contractor shall provide consultative services, as needed, to address workplace issues affecting employee performance and/or conduct. The Contractor shall consult with managers about recurring or special issues in the agency (e.g., downsizing, transition, pandemic flu, etc.) and provide assistance, when requested, to assist them in addressing these issues with individual employees and the workforce at large.

Peer Support Specialist (PSS) Consultations

The Contractor shall provide consultation to Peer Support Specialist (PSS) for concerns or issues related to an employee. The Contractor shall directly assist the PSS with the goal of linking the employee to the EAP or other appropriate resources. Consultations will be available to PS Specialists 24 hours a day, 7 days a week.

6. Drug Free Workplace Program (DFWP)

Per U.S.C 290ee-1 and Executive Order 12564 requires that all employees with a positive drug test be offered EAP services. For clients formally referred to the EAP for DFWP violations, the Contractor shall ensure referrals have an assigned case manager to oversee the referral. Each referral will be assigned an EAP clinician and shall conduct an initial assessment. Based on the initial assessment there may be the need to refer for a comprehensive clinical evaluation for substance abuse to include a recommended appropriate level of treatment. The Contractor will provide case management for the referral through the duration of treatment and post treatment for up to one (1) year. The case manager will communicate monthly progress status to the DFWP Manager.

7. Critical Incident Stress Management (CISM) Response

The Contractor shall provide EAP clinicians trained in critical incident response. EAP clinicians will provide critical incident services to support employees, managers, and the organization after a disturbing or traumatic event. CIR CISM services will be made at the request of the COR or EAP Program Manager. Requests for services received directly from Supervisor or Managers shall be referred immediately to the COR for approval.

The Contractor shall have the capacity to appropriately respond (typically within 24-48 hours) to or support CISM requests. Onsite assistance may be provided for emergencies, including critical incidents and other crisis response needs. The Contractor shall provide processes for tracking responses and after-action reports.

8. Confidentiality The Contractor shall ensure that all policies and procedures of the EAP are in compliance with both Federal and State laws and regulations and assure the confidentiality of client contacts with the EAP. All counseling / consultation records, as well as any information obtained from employee visits or contacts with the EAP shall be kept in a confidential manner.

In accordance with the EAP system of records and Section 122 and 303 of PL 93-282, the Privacy Act of 1974 and 42 CFR, Part 2 “Confidentiality of Substance Abuse Disorder Patient Records,” which prohibits implicit and negative disclosure about persons with alcohol and other drug abuse problems (e.g., whether or not a given person has utilized the EAP), the confidentiality of all EAP clients shall be maintained. Under the provisions of the Privacy Act or the Alcohol and Drug Abuse Patient Records regulations, information may not be disclosed to any person or organization without the written consent of the client or court order requiring the disclosure.

Disclosure of pertinent client information is permitted under the following circumstances:

a. The client gives prior written consent to disclose information, such as permission to provide confirmation to management of EAP appointments during duty time or progress reports that are provided as terms of a last chance agreement. This consent of release is specific indicating the nature and scope of topics to be released, to whom information is to be released, the purpose of the disclosure, and the date on which the consent terminates.

b. The client poses a danger to self or others.

c. There is a suspicion, of child and or elder abuse or neglect.

d. It is legally permissible or required to warn the target(s) or a credible threat of violence or a future criminal act made by a client, or to warn the legal authorities of such threat.

e. The disclosure of information is allowed by a valid court order.

f. The disclosure is made to medical personnel in a medical emergency.

The Contractor is responsible for ensuring that the person to whom confidential information is released is notified of the prohibition on secondary disclosure of this information to another. The Contractor shall document this notification to the client record.

Duty to Warn

In compliance with both Federal and State laws and regulations, the Contractor must notify the COR via email upon receipt of information when the duty-to-warn is invoked.

9. Training

EAP-Related Topical Training

The Contractor shall provide a variety of educational presentations and seminars in-person and online. Presentations and seminars should include information regarding behavioral health, emotional well-being, and everyday work or life concerns, and provide a vehicle for promoting other related services. The Contractor shall have a nationwide network of presenters with experience in public speaking in various EAP-related specialty areas. The Contractor shall be responsible for designing and implementing EAP-related topical training (e.g., stress management, time management, building resilience, worklife balance, etc.), producing training modules and materials, and scheduling training with the Agency. The Contractor shall take into account the unique ATF mission when planning curriculum. A catalog of offerings shall be provided to the EAP Program Manager and COR annually. A minimum of six (6) presentations shall be included annually.

Wellness and Health Fairs

The Contractor shall provide representatives to participate in agency-sponsored wellness and benefits fairs. Participation may include training sessions and distribution of EAP materials and answering EAP and WorkLife questions from ATF attendees.

Specialized Training

The ATF may request specialized EAP-related training. Specialized training shall meet Government specifications and shall include a Trainer’s Guide and participant manual/guide appropriate to the subject matter. Specialized training may also be developed by the Government for use by the Contractor.

Manager/ Supervisor Training

The Contractor shall provide training to managers and supervisors to promote the awareness of EAP services and help managers and supervisors to identify when to collaborate with the EAP on various workplace challenges facing managers and employees. At a minimum, the training should cover topics such as, but not limited to benefits of EAP services; information about substance abuse; signs and symptoms of deteriorating job performance; the EAP referral process; and EAP follow-up and community referrals. A minimum of six (6) trainings shall be included.

Scheduling

The Contractor shall schedule training with the requesting agency point of contact upon approval from the EAP Program Manager or COR. The Contractor shall notify the COR anytime the Contractor's personnel cancel a training session and explain what alternatives are being considered to meet the original training request.

10. Work-Life Services

The Contractor shall provide resources incorporating a wide scope of WorkLife services to complement the EAP. WorkLife services shall include a comprehensive consumer research and referral service that provides assistance to clients in meeting both urgent and routine needs.

The Contractor shall ensure immediate access to a worklife consultant who has received advanced training and specializes in a wide variety of issues. Worklife categories will include, but arenot limited to:

• Adoption

• Pregnancy

• Parenting support

• Support for parenting children with special needs

• Relocation Services (voter registration, places of worship, housing information, licenses, local transportation, housing and rental resources)

• Automobile Services (repair shops, dealerships, tire stores)

• Medical supplies (crutches, home hospital equipment)

• Household trade services (electricians, landscapers, plumbers)

• Community (service organizations, CPR training, volunteering)

• Education (learning centers, lectures, adult education)

• Miscellaneous (insurance, notary public, photographer)

• Household Services (housekeeping, furniture rentals)

The Contractor shall also provide worklife support from financial and legal representatives who are familiar with state and local laws and regulations governing employees’ employment and residential areas with the following services:

1) Financial Counseling. Support to employees seeking help for financial issues, including, but not limited to taxes, debt, budgeting, and long and short-term financial planning. The Contractor shall provide telephonic financial consultation on general tax information, financial planning, investment strategies and family budgeting. The financial services should also provide a suite of identity theft services including information on how to prevent identity theft; consultation with specialist who provide support, answers, guidance, forms, credit bureau contacts and step-by-step action plans. The Contractor shall provide a minimum of one (1) free, 60-minute telephonic consultation to each employee per new issue per year.

2) Legal Guidance and Support. Support to employees seeking help with family law, estate planning, real estate law, and other legal issues that employees may encounter.

The Contractor shall provide telephonic legal consultation per new issue with licensed practicing attorneys who will assist with a wide range of legal issues, such as divorce, living will preparation, health care, power of attorney, etc. The Contractor shall provide a minimum of one (1) free, 60-minute telephonic legal consultation to each employee per new issue per year to include a 25% discount rate retainer fee.

3) Professional Care Management Services. Support to employees seeking help with locating local support services, facility reviews, and case management.

The Contractor shall provide a qualified professional care manager (PCM) who can conduct an in-person assessment of an adult’s home, facility reviews, post-hospitalization assessment and care coordination. Additionally, the PCM will be able to deliver a care report with recommended care resources at no cost to the family. The Contractor shall also help employees locate services as recommended in the care plan (e.g. home care, transportation services, meal delivery, etc.) to help with ongoing care and coordination.

4) Child Care / Elder Care Locator Services. Support to employees with locating childcare, summer camp programs, after school programs, eldercare, and adult day care.

The Contractor shall provide telephonic consultation for problem assessment and problem follow up. The Contractor shall provide a minimum of three referrals for the problem area identified and shall provide that information to the employee via the preferred delivery method—either by e-mail, fax or U.S. Mail. The referral information will include the following:

• Name of company or individual

• Business hours

• Street address

• Phone, fax, and email address

• Quality assurance information

• Years in business

• License, insurance, and bonding information

• References

• Other information as requested

11. Outreach and Promotion

All EAP and Worklife services materials will be customized with ATF branding only. The Contractor’s name, corporate logo, and any reference to the Contractor will not be included on any websites, literature, materials, or other resources associated with ATF’s EAP and WorkLife services.

Orientations

The Contractor shall provide Supervisor and Employee Orientations to inform personnel about the range of services offered. The Contractor shall provide employee and supervisor role specific handouts that describe services and how to access them, including how to access services and make referrals.

Supervisor and employee orientations will be available online via the Contractors website.

The Contractor shall have the capacity to provide in-person orientations at ATFs Headquarters or Field Division offices, upon request. A minimum of one (1) orientation per month for employees and one (1)orientation per month for supervisors will be included.

Brochures, Wallet Cards, Flyers, and Posters

The Contractor shall design and provide hard copy and electronic promotional brochures, 5,100 wallet cards, and 200 flyers. The Contractor shall allow for ATF specific branding of promotional materials. Hard copy materials must also be provided to each employee and quantities for distribution at planned events.

The Contractor shall mail brochures, wallet cards, flyers, and posters to the agency's headquarters and field locations once per year.

Campaigns and Routine Program Promotion

The Contractor shall provide an ongoing promotional campaign to provide EAP and WorkLife awareness to all employees that encourages utilization. Promotional materials will consist of both hardcopy handouts and electronic, web-based materials.

The Contractor shall provide monthly campaigns, webinars, and facilitated discussions on various health, wellness, and wellbeing topics. The Contractor shall also disseminate tip sheets and informational resources during times of crisis or when issues arise that impact federal employees (e.g., pandemic, furloughs).

EAP Newsletter

The Contractor shall provide an electronic EAP Newsletter to be published monthly. Subject material shall address EAP related topics and other articles that are unique to ATF.

Contractor Website

The Contractor shall provide web-based promotional material for marketing of EAP and WorkLife programs. The EAP website will advertise and provide information about the program and its services. The website will have information on all topics covered by the EAP and include self-directed trainings, recorded webinars, and interactive search engines for various EAP and worklife topics. The website will be mobile/smart phone/ tablet optimized and accessible via an app.

12. Evaluation

Client Satisfaction Surveys The Contractor shall initiate a client satisfaction survey with every client contact for EAP and WorkLife services. No employee identifying information may be required on the survey forms. Surveys must be designed to collect information on the effectiveness of the services provided and to provide a forum for customer feedback to improve the overall service delivery.

Training Evaluation

The Contractor shall initiate a training evaluation after every training session. The evaluation will include an opportunity for the attendees to complete an approved, confidential evaluation form.

No employee identifying information may be required on the form. All evaluations, tests, and analyses are to be delivered to the COR.

Program Effectiveness

The Contractor shall evaluate the effects of EAP services on the organization and individual job performance utilizing a tool that measures, at a minimum, absenteeism, presenteeism, work engagement, life satisfaction and workplace distress.

13 Reporting – Deliverables

EAP data and information collected by the Contractor will be used to inform ATF about the wellbeing of its workforce and to make program improvements and enhancements. The Contractor shall gather and measure targeted variables to evaluate the impact and outcomes of program services, which will include a quality control and assurance plan to continually monitor program services and performance.

Program Meetings

A kickoff meeting shall be held with the COR and other designated ATF personnel no later than 15 days after date of award, at a location to be determined. The purpose of the kickoff meeting is to introduce the Contractor’s project management team and review the project plan with the COR and other designated ATF personnel. The Contractor shall be responsible for preparing the meeting agenda, which will include the project’s objectives, planned course of action, milestones, and deliverables. The kickoff meeting will provide the ATF the opportunity to resolve any differences between its technical requirements and the Contractor’s approach.

After the kickoff meeting, the COR will establish a schedule and format for regular meetings with the Contractor. Meetings may include monthly, quarterly, and/or annual sessions to ensure the project is meeting established goals and objectives, and to review issues, concerns, or needs for adjustment.

Quarterly Report

The Contractor shall provide a quarterly report including a written narrative due within ten (10) business days following the last day of the quarter. The report will include a format that can be modified by the COR and their designee, as needed. Information in the report will include data aggregated by Law Enforcement and Non-Law Enforcement, trends, and quality assurance metrics. At a minimum, the quarterly report will also include:

Aggregate Metrics:

Presenting Issue / Closing Issue Average Number of Sessions Issue Resolution

Demographics Utilization Number of Trainings Number of CISMs

Quality Assurance Metrics:

Call Answer times Hold/wait times Client Satisfaction Survey results Evaluation Survey results Response rates (assessments, referrals, complaints, etc.)

Written Narrative Trends Observed Recommendations to increase utilization Program Risks/Challenges

Annual Report

Annual report shall include the same data elements as the Quarterly report with a year-end summary of trends and recommendations for program enhancements and improvements.

The report will also include comparative data to previous year(s) after initial year of contract and Agency return on investment.

Significant Incidents & Complaints

Incidents or complaints shall be reported within 5 days of the incident or complaint. The written narrative will include:

Type of incident/complaint Relevant background Location of services Outcome/Resolution

Deliverables

The Contractor shall gather and measure targeted variables to evaluate impact and outcomes on ATF and its workforce.

Section Deliverables Deliverable Schedule

Distribution

13 Quarterly Report Ten (10) business days following last day of the quarter

Task COR/CO

13 Annual Report Thirty (30) days after the close of the fiscal year

Task COR/CO

13 Significant Incidents &Complaints Report

No more than five

(5) days after the incident/complaint

Task COR/CO

13 Quality Assurance Plan

Included in Annual Report, thirty (30) days after the close of the fiscal year

Task COR/CO

The Contractor shall identify processes for collecting, analyzing, and reporting information for performance measurement.

1. Identify measures used to report standard EAP utilization.

2. Identify measures used to report program performance/service success and gaps.

3. Identify process for determining return-on-investment.

The Contractor shall provide processes and systems for generating detailed monthly, annual, and ad hoc utilization and trends reports that are editable and shareable.

13. Personnel

Key Personnel

Project Manager

The Project Manager shall have full and complete responsibility for the professional management of the ATF EAP. The Project Manager shall have:

• A minimum of a Bachelor’s degree from an accredited college or university.

• A minimum of five (5) years of experience as a program or project manager operating a program similar in size and scope.

Clinical Director

The Clinical Director shall be responsible for the management of all clinical duties necessary to ensure the optimal functioning of the EAP field operations. The Clinical Director will oversee the clinical policies, procedures and practices of all qualified clinical staff serving under this contract, including intake coordinators, EAP clinician supervisors (if applicable), staff EAP clinicians and affiliate EAP clinicians. The Clinical Director will oversee the day-to-day clinical and consultative policies, procedures, and practices of clinical staff serving under this contract. The Clinical Director shall have:

• A minimum of a Master's degree from an accredited college or university recognized by the corresponding professional associations in a clinical mental health field.

• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family EAP clinician, and professional EAP clinician) shall be permanent, full, and unrestricted.

• Ten (10) years of experience in the field of providing counseling services.

• Five (5) years of clinical supervision experience in EAPs or related field.

• Five (5) years of substance abuse treatment experience.

• Two (2) years of experience in the area of training as it relates to workplace issues and work and family issues.

Additional Personnel

EAP clinicians

All EAP clinicians, and affiliate clinicians shall have:

• A minimum of a Master's degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field.

• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family EAP clinician, and professional EAP clinician) in the state(s) where practice takes place and shall be permanent, full, and unrestricted.

• Two (2) years of experience in the field of providing counseling services.

Critical Incident Responders

In addition to qualifications described in paragraph above, EAP clinicians who respond to critical incidents must demonstrate evidence of receiving formal Critical Incident Response training.

Trainer

Trainers may be either EAP clinicians as defined above, or persons employed solely to provide training that possesses a demonstrated skill or experience in a particular subject area. Trainers must show evidence of having a minimum of two (2) years in delivering EAP/WorkLife training.

Removal of Personnel

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from ATF facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under this order. The Contracting Officer will provide the Contractor with a written explanation to support any requirement to remove an employee.

The Contractor, prior to diverting any individual performing in a position designated above, shall immediately notify the COR in writing of the intended diversion. The notification shall be 30 days prior to removing the personnel and include a detailed justification for the change; an explanation of the anticipated impact on the performance of the contract; and the name and qualifications (resume) of the proposed replacement. Any proposed replacements shall be held to the standards outlined above. ATF will provide its written approval or rejection of the proposed replacement within five (5) working days after receipt of the resume.

ATF also reserves the right to request the replacement of key personnel if the individual providing the service is unable to successfully perform the work required due to no-shows or call-outs.

14. Optional Services

Task 1 - Peer Support Specialist (PSS) Training

The Contractor shall provide PSS training on various EAP related topics. Topics will include but not limited to rapport building, clarification of presenting issues, referral sources, suicide prevention, mental health, grief and mourning, death notifications, critical incident trauma, and self-care.

Task 2 – Onsite Clinicians

Onsite clinicians will be located in select ATF locations to support employees. Onsite EAP support will provide a wide range of services, including counseling, trainings, outreach and presentations, and critical incident response.

At a minimum, one (1) Masters level clinician with a current, valid state license will be located onsite at identified ATF locations. Some locations may require minimal travel to nearby sites.

Onsite clinicians may support more than one regional location, requiring travel and lodging.

The Contractor shall provide onsite clinicians in the following field division locations:

Atlanta Baltimore Boston Charlotte Chicago Columbus Dallas Denver Detroit Houston Kansas City Los Angeles Louisville Miami Nashville Newark New Orleans New York Philadelphia Phoenix San Francisco Seattle St. Paul Tampa Washington. DC