A.02_PWS_Steris Maintenance_27 April 2026.pdf

Preventive Maintenance and Repair Services for Sterilization Equipment

Moncrief Army Health Clinic (MAHC)

Fort Jackson, SC

1.0 GENERAL INFORMATION

1.1 Introduction This Performance Work Statement (PWS) outlines the requirements for a contractor to provide comprehensive preventive maintenance, unscheduled repair, and related support services for sterilization and decontamination equipment. The equipment is located at three separate dental clinics operated by the Moncrief Army Health Clinic (MAHC) at Fort Jackson, South Carolina.

1.2 Mission The MAHC operates the Hagan, Oliver, and Caldwell dental clinics. The primary mission of these clinics is to provide the full spectrum of dental services to Active-Duty soldiers and new Army recruits, ensuring the dental readiness of the military force at Fort Jackson. The proper functioning of sterilization equipment is critical to this mission. It is a foundational component of patient safety, infection control, and the clinic's ability to provide uninterrupted dental care, from routine examinations to emergency procedures.

1.3 Objective of the Contract The objective of this contract is to obtain reliable, timely, and cost-effective maintenance and repair services for critical government-owned sterilization equipment. The government does not have personnel with the specialized training required to service this equipment. The goal is to maximize equipment uptime, ensure operational reliability, and reduce total cost of ownership by implementing a scheduled, professional preventive maintenance program. This will eliminate the significant operational downtime previously experienced due to repair delays and ensure the clinics can consistently meet their patient care and dental readiness mission.

1.4 Background Historically, maintenance for this equipment was performed reactively, either by in-house biomedical equipment technicians or through individual, ad-hoc service calls to the vendor. This approach resulted in substantial equipment downtime and delays in receiving preventive maintenance kits, which negatively impacted clinic operations. This new contract is intended to establish a comprehensive service agreement to rectify these issues. The contract covers the following government-owned equipment:

Equipment Type Manufacturer/ Model Location Installation Date Sterilizer STERIS, AMSCO

400 Series Oliver Dental Clinic 19 Nov 2015

Sterilizer STERIS, AMSCO Century

Caldwell Dental Clinic

13 Jul 2015

Washer/Disinfector STERIS, 2532 Caldwell Dental Clinic

9 March 2023

Washer/Disinfector STERIS, 2532 Oliver Dental Clinic 20 Jul 2015 Washer/Disinfector STERIS, 5052 Hagan Dental Clinic 30 Mar 2017

1.5 Scope of Work The contractor shall provide all necessary personnel, supervision, tools, materials, equipment, transportation, and Original Equipment Manufacturer (OEM) parts to accomplish the services outlined in this PWS. For a complete list of specific tasks, see Section 5.0.

2.0 DEFINITIONS AND ACRONYMS

• AQL: Acceptable Quality Level

• COR: Contracting Officer's Representative

• MAHC: Moncrief Army Health Clinic

• OEM: Original Equipment Manufacturer

• PM: Preventive Maintenance

• POC: Point of Contact

• PRS: Performance Requirements Summary

• PWS: Performance Work Statement

3.0 GOVERNMENT-FURNISHED ITEMS AND SERVICES The Government will provide:

• Physical and security access to the facilities and equipment during normal operating hours.

• A designated Government POC for the coordination of services.

• All necessary utilities for the equipment, including water, electricity, and steam.

• A safe work environment.

4.0 CONTRACTOR-FURNISHED ITEMS AND SERVICES The Contractor shall furnish all items and services not explicitly listed in Section 3.0, including but not limited to:

• Trained and qualified service technicians.

• All necessary tools, test equipment, and transportation.

• All required OEM parts, materials, and consumables for PM and repairs.

• All reports and documentation as specified in this PWS.

5.0 SPECIFIC TASKS

5.1 Task 1: Perform Scheduled Preventive Maintenance (PM) The contractor shall perform scheduled PM on all equipment listed in Section 1.4. The PM shall be performed in strict accordance with the OEM's most current recommended service procedures and intervals. The purpose of the PM is to prevent equipment failures, ensure the equipment operates to specification, and maintain safety. The contractor shall coordinate all PM services with the clinic POC at least thirty (30) days in advance to minimize disruption to clinic operations.

5.2 Task 2: Provide Unscheduled Corrective Maintenance (Repairs) The contractor shall provide all services required to diagnose and repair equipment that is malfunctioning or non-operational. This includes both routine and emergency service calls. The contractor shall respond to service requests from the Government POC within the timeframes specified in the Performance Requirements Summary (PRS) table in Section 6.0. An "emergency" is defined as a situation where equipment failure prevents the clinic from performing its mission-critical functions.

5.3 Task 3: Deliver Operator Training Upon request from the Government POC, the contractor shall provide operator-level training for up to five (5) government personnel per clinic. This training shall cover the proper daily operation, user-level care and cleaning, and troubleshooting of common user errors for all equipment covered under this contract. Training shall be scheduled at a mutually agreeable time. This is a onetime training to be scheduled during the base year.

5.4 Task 4: Contract Administration and Reporting The contractor shall provide detailed, legible service reports in English for all maintenance actions performed (both PM and repair).

Reports shall include, at a minimum: the date and time of service, the technician's name, a description of the problem, the corrective action taken, and a list of all parts replaced. These reports are critical for the Government's equipment maintenance history log and for regulatory compliance.

6.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) The contractor's performance will be measured against the following standards.

Performance Objective

Performance Standard

Accepted Quality Level

Method of Surveillance

Perform Scheduled PM

PM performed per OEM checklist and completed within the OEM-recommended month (e.g., semi-annually).

100% of all scheduled PMs are completed within the required timeframe.

100% inspection of contractor service reports and Government maintenance logs.

Respond to Repair Calls (Routine)

Contractor must make initial contact with the POC within 4 business hours of notification and have a technician on-site within 24 business hours.

95% of routine calls per month must meet the on-site response standard.

Review of service call logs maintained by the COR, verified against contractor service reports.

Respond to Repair Calls (Emergency)

Contractor must make initial contact with the POC within 1 hour of notification and have a technician on-site within 24 hours.

100% of emergency calls must meet the on-site response standard.

Review of service call logs maintained by the COR, verified against contractor service reports.

Provide OEM Training

Provide OEM operator level training, base year only.

100% compliance.

COR confirmation that training was scheduled and delivered as requested.

Submit Service Reports

A complete and legible service report is submitted to the POC within 2 business days of service completion.

95% of reports submitted on time per month.

100% inspection of service report submission dates.

7.0 DELIVERABLES

All deliverables shall be submitted to the Government POC/COR.

A001: Preventive Maintenance Service Report: Due within 2 business days of PM completion.

A002: Unscheduled Repair Service Report: Due within 2 business days of repair completion.

A003: Training Completion Roster: Due within 2 business days of training completion.

8.0 PLACE AND HOURS OF PERFORMANCE

Place of Performance: Hagan, Oliver, and Caldwell Dental Clinics, Fort Jackson, SC.

Hours of Operation: Normal hours for scheduled services are 0730-1630 Monday-Friday, excluding Federal holidays. Unscheduled emergency services are required during regular business hours.