a.02 PWS Bulk Linen and Dry Cleaning new contract-Update (003) (003).docx

PERFORMANCE WORK STATEMENT (PWS)

Hospital Linen, Curtains, Drapes, Doctor Coats and Dietary Uniform Cleaning

1. Non-Personal Services. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1. 1. SCOPE OF WORK. The Contractor shall provide all personnel, vehicles, equipment, tools, materials, supervision and other items and services necessary to perform hospital laundry services for medical linen and dry cleaning of patient privacy curtains/window drapes as defined in the PWS and Exhibits, except as specified in Section 3 as Government Furnished Property and Services at Fort Bragg, North Carolina 28310. The Contractor shall perform to the standards in this contract.

1.2. BACKGROUND INFORMATION. All medical linen processed under this contract shall be picked up, processed, and returned within 48 hours. There will be only one pick up site, Womack Army Medical Center (WAMC), Building 4-2817, Rock Merritt Avenue, Fort Bragg, North Carolina 28310.

1.3. REQUIREMENTS

1.3.1 The Contractor shall process all medical linen as listed in Exhibits A and B; and all patient privacy and window curtains with the option of including Doctor laboratory coats and dietary uniforms. All products for laundry or dry cleaning processed under this contract shall be picked up, processed and returned within 48 hours. All dry cleaning processed under this contract shall be picked up/dropped off every Monday, Wednesday, and Friday. The Contractor shall:

1.3.2. Provide required deliverables noted in Exhibit C.

1.3.3. Provide all personnel, equipment, transportation, supplies, vehicles, and facility, except as specified herein as Government-furnished, necessary to assure that all operations and services are conducted in accordance with the contract and all applicable laws and regulations. The Contractor shall ensure all work meets performance standards specified in this PWS, Exhibits, and referenced documents. The services include pick-up soiled/contaminated Linen, Curtains, Doctor Coats, Dietary Coats, Drapes, and Dietary Uniform, and delivery of clean Linen, Curtains, Drapes, Doctor Coats and Dietary Uniforms. Approximately 1.5 million pounds of Government-owned linen per year. Pick-up and delivery shall be made daily, except as otherwise stated. Services include processing articles received through the following tasks: wash/dry, presswork, hang and folding. The Contractor shall have the tools and expertise to provide for up to 450 privacy curtains/window drapes per month. The privacy curtains/window drapes are measured at 140" inches in width and 90" in height. The composition of each curtain is l 00% Trevira CS polyester with l 00% polyester standard mesh material with rust proof grommets made of nickel-plated brass.

*Contractor must be able to process a minimum of 75,000 pounds up to a maximum of 130,000 pounds of hospital linen on a monthly basis.

1.3.4. Maintain a system of records as to work performed sufficient to respond to requests of the Government.

1.3.5. Accomplish all work under this contract in accordance with current Joint Commission (JC), all regulations cited in this contract, and industry standards.

1.4. CONTRACTOR EXPERIENCE AND PERSONNEL.

1.4.1. The Contractor shall have experience in providing hospital laundry services. The firm must have gained this experience as a result of being regularly engaged in the business of providing laundry services in health care/patient care environments (e.g., inpatient and outpatient medical treatment facilities). The Contractor shall submit a statement of experience as a company providing hospital laundry services with the proposal. In accordance with Army Regulation (AR) 40-61 the minimum level of acceptable experience required is 36 months. Only firms with this experience will be considered for award.

1.4.2. Qualifications. The Contractor shall provide all personnel necessary to accomplish the work and ensure personnel are properly trained to meet specified requirements of this contract. Personnel having direct interface with Government personnel under this contract shall be able to read, write, speak, and understand English.

1.4.3. Program Manager (PM). The PM shall have at least 24 months of experience dealing with hospital laundry cleaning services. The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate to act for the Contractor when the PM is absent shall be designated in writing to the Contracting Officer no later than the start of the contract. The designation letter shall include the name of the designee(s) and phone number(s) for duty hours (0730-1630) and after duty hours (1630-0700). The standard for response to a Government inquiry shall be one hour.

1.4.4. The PM and the alternate shall have full authority to act on behalf of the Contractor on all requirements relating to the daily operation of this contract.

1.4.5. The PM or alternate shall be available during normal duty hours to coordinate with Government personnel designated by the Contracting Officer Representative (COR) to discuss areas of concerns as needed.

1.5. EMPLOYEES AND EXPERIENCE.

1.5.1. Contractor personnel shall present a neat appearance and must be easily recognizable as an employee of the Contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags which contain the company name. This applies to any individual that enters the military installation under this contract.

1.5.2. The Contractor shall adhere to AR 40-1 regarding the employment of Government personnel.

1.5.3. Training. Infection control is of paramount importance to WAMC. Employees shall receive education and training to increase the employee's knowledge and awareness of laundry service requirements for health care service IAW OSHA Bloodborne Pathogen Standards. Records of all employees training shall be documented and maintained by the Contractor. Records shall indicate by name who attended, date, time, subject, instructor's name and all attendees shall "sign in", signature will be available upon request.

1.5.4. The Contractor will ensure that employees have the following current and valid professional certifications before starting work. For all trucks exceeding 26,001 lbs. Maximum capacity, a certified Commercial Driver's License will be necessary for each driver.

1.5.5. The Contractor shall furnish a list of all employees entering the military facilities at least five (5) calendar days prior to the start of contract performance. The list shall include the full name and work assignment of each employee. The Contractor shall notify the respective COR of all additions, deletions, or changes at least five (5) days in advance of such changes whenever practicable, or as soon thereafter as is reasonably practicable.

1.5.6. Contractor Employee Compliance. The Contractor shall ensure that Contractor's employees entering the military installation observe and comply with all Army policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, flag courtesy, "off limits" areas, and possession of firearms or other lethal weapons.

1.6. CONTINGENCY PLAN

1.6.1 The Contractor also has the responsibility of notifying the COR if at any time the plan is changed. The Contractor shall notify the COR of any event that jeopardizes performance under this contract. The plan shall include contingency operations for:

1.6.2. Mobilization. In the event that mobilization and services are required beyond the Contractor's capability to provide services, the Contractor shall advise the Contracting Officer of the capability and additional volume, which the Contractor can obtain from the local civilian community. Mobilizations that extend beyond the normal contract purview may be subject to a claim by the Contractor for the additional cost incurred as agreed upon by the Contracting Officer.

1.6.3. Labor Disputes. In the event of a labor dispute, the Contractor's responsibility to provide the service will not be terminated. The Contractor shall provide the Contracting Officer his/her strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the Contractor shall immediately notify the Contracting Officer and initiate action under the contingency plan.

1.6.4. Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature that renders the Contractor's facility unsafe, the Contractor shall determine feasible alternative method of providing services and make recommendations to the Contracting Officer.

1.6.5. Severe Weather Plan. The Contractor shall establish a severe weather plan with procedures of providing the laundry services to WAMC.

1.7. QUALITY CONTROL PLAN (QCP)

1.7.1 The Contractor shall establish and maintain a complete QCP to verify the requirements of the contract are provided as specified. The plan shall include procedures to implement all requirements of the contract, which shall include the in-processing of the laundry processes and the following:

1.7.2. An inspection system covering all the services required by this contract which must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspection will be accomplished and documented, and the name and title of the individual who will perform the inspection (this person should be someone other than the PM and does not report directly to the PM).

1.7.3. The methods of identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. This will include procedures for a method of inspection to assure proper temperatures, bleaches, bluing, chemical rinse, (sour) detergents and other additives are adhered to.

1.7.4. Records of all quality control inspections conducted by the Contractor and corrective action taken to prevent continued reoccurrence of deficiencies. This documentation shall be made available to the COR or Contracting Officer during the term of the contract. The Contractor shall provide its Quality Control Reports and Infection Control Reports on the last working day of each month to the COR throughout the duration of this contract.

1.7.5. A plan to keep products segregated and returned to WAMC in accordance with their inspection status, such as accepted, rejected, set aside for re wash, and awaiting decision by the COR, to prevent intermixing and unauthorized use.

1.8. EXPOSURE CONTROL PLAN

1.8.1. The Contractor shall develop an Exposure Control Plan to identify, in writing, tasks, and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date.

1.9. SAFETY AND ACCIDENT PREVENTION PROGRAM

1.9.1 The Contractor shall describe its company's Safety and Accident Prevention Program.

1.10. QUALITY ASSURANCE

1.10.1 The Government may periodically visit the Contractor's facility announced or unannounced to observe company operations.

1.11. PERFORMANCE EVALUATION MEETINGS

1.11.1 The Contractor shall meet with designated Government employees during the performance of this contract as needed to discuss concerns and assess the effectiveness of the Contractor's efforts.

1.12. TEST PIECE SERVICE

1.12.1 The Contractor shall obtain Test Piece Service from an approved laboratory. The National Association of Institutional Line Management (NAILM), 2130 Lexington Road, Suite H, Richmond, KY 40475, and International Fabricare Institute (!FI), 1251 Tech Road, Silver Spring, MD 20904, are two known acceptable laboratories. Should the Contractor propose to obtain these services from a laboratory other than one of these two, the name and address of the proposed laboratory shall be submitted for approval to the Contracting Officer.

1.12.2. Once each quarter, the Contractor shall perform washroom tests for tensile strength and whiteness retention in accordance with the laboratory instructions. Two copies of the test results shall be provided to the COR not later than five workdays from the date of receipt by the Contractor from the laboratory. (AUG, NOV, FEB and MAY).

1.12.3. The tensile strength is considered acceptable if the tensile strength loss is rated at "satisfactory" or greater. The whiteness is considered acceptable if the whiteness loss is rated ''good" or greater.

1.12.4. Whenever tensile strength loss or whiteness retention deficiencies occur, the Contractor shall take corrective action within five working days and retest. Retest results will be forwarded immediately upon receipt to the COR for review. This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances, or the Contractor is notified of the Government's intent to terminate the contract because of unacceptable performance.

1.13. WASH FORMULAS

1.13.1 The wash formulas shall be in accordance with NAILM Standards. The Contractor shall use bacteriostatic with the recommended wash formula. The wash formula shall not be changed without the COR approval.

1.14. Vehicle Registration

1.14.1. All vehicles shall be registered, licensed, insured, and operated in accordance with local and installation traffic regulations by a licensed driver. The contractor shall fully comply with the vehicle registration requirements regarding contractor-owned and contractor employee privately owned vehicles (POVs) as set forth in Fort Bragg Regulation 190-5. Any questions regarding the regulation can be directed to (910)432-8193. Contractor vehicles and contractor employee POVs will be searched if the appropriate passes/decals are not displayed when entering Fort Bragg Access Control Points. All vehicles, including those with passes/decals, are subject to random search at any time. The Fort Bragg Regulation 190-5 is available for download at the following website:

http://w.w.w.bragg.army.mil/provostmarshall/VehicleRegistration.html

1.14.2 Automation Installation Entry (AIE). The contractor shall obtain AIE badges for all employees who will be coming on post to provide shred services. Fort Bragg AIE Access Cards may be issued for a maximum of three years for individual(s) who require recurring access to the installation for official business. The application request form (DES Form 118) for access cards will be located on the Fort Bragg Provost Marshall webpage http://w.ww.bragg.army.mil/directorates/DES/pmo/Pages/AIE.aspx under the Installation Access Control tab. Sponsorship is required in order to obtain a card and all applications (DES Form I I8) will be turned into the All American VCC for processing and approval. An employee from Environmental Services, WAMC, will have authorization to sign for the AIE badge.

1.15. GATEACCESS

1.15.1 All commercial vehicles, vans and larger, will be required to enter Womack Army Medical Center's Main Post through the Knox Street Gate. The Knox Street gate hours of operation are 7 days a week 24 hours a day. Commercial vehicles are expected to complete their business and exit Fort Bragg through any Gate applicable to their direction of travel. Commercial vehicles may be searched. Upon entry of the installation drivers will be required to show photo identification.

1.16. DOCK OPERATIONS

1.16.1 Upon arrival at WAMC drivers will notify the linen personnel of their arrival. Personnel from the Linen Department must be present at all times with the driver while the driver is performing loading and unloading procedures.

1.17. LOST ITEMS

1.17.1. All lost articles/hospital instruments, etc., found by the Contractor employees shall be turned over to the COR.

1.18. PHASE-OUT FOR FOLLOW-ON CONTRACTS

1.18.1. In the event the follow-up contract is awarded to other than the current Contractor, the Contractor will cooperate to the extent required to allow for an orderly changeover to the successor Contractor.

2.1. DEFINITIONS - Special terms and phrases related to the PWS as follows:

2.1.1. ACCEPTABLE QUALITY LEVEL (AQL) - The maximum percent defective, the maximum number of defects per 100 units or in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line item service resulting in the issuance of a Contract Deficiency Report. An AQL does not say that the Contractor may knowingly offer defective services. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject the line item service. However, the Contractor shall re-perform the defective service when directed (at no additional cost to the Government).

2.1.2. ADVERSE CONDITION -An item received from customer in a state beyond serviceability as determined by the Quality Assurance (QA) Inspector.

2.1.3. BULK LAUNDRY - Laundry to be cleaned under this contract as seen at Exhibit B.

2.1.4. CHANGE ORDER - A written order signed by the Contracting Officer directing the Contractor to make changes.

2.1.5. CLEAN - Finished linen articles and dry cleaning of patient privacy curtains/window drapes that are dry, free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, etc. Spots and stains are removed where practical without damaging the fabric.

2.1.6. CLEANNESS - Item is entirely clean, thoroughly dry, and free of lint.

2.1.7. CONTAMINATED LAUNDRY -All soiled laundry originated from this requirement is categorized as contaminated. In accordance with the "Infection Control" Section (Laundry subsection) of the JCAHO Manual, the Contractor is responsible for properly handling contaminated laundry.

2.1.8. CONTRACT DISCREPANY REPORT (CDR) - A formal, written documentation of Contactor non-compliance or lack of performance for contracted work. A CDR requires the Contractor to respond within ten working days as to the cause, corrective action, and preventive action taken. A CDR formally notifies the Contractor of unsatisfactory performance that will result in deductions unless the Contractor can provide objective evidence to mitigate these deductions.

2.1.9. CONTRACT MODIFICATION -Any written alternation in the specifications, contract period, price, quantity, or other contract provisions of the existing contract.

2.1.10. CONTRACTING OFFICER - A person with the authority to enter into, administer, and/or terminate contracts and make related findings. The Contracting Officer is the only individual who has the authority to contractually bind the Government. The Contracting Officer may designate a Government employee to act as his/her authorized representative. This individual shall not be authorized to award, agree to, or sign any contract or modification thereto, or in any way to obligate the payment of money by the Government.

2.1.11. CONTRACTING OFFICER REPRESENTATIVE (COR)-The person who has been designated as the authorized representative of the Contracting Officer acting within the limits of his/her authority. The COR can also serve as the Quality Assurance Evaluator (QAE) in the absence of the Government QAE. The COR advises the Contracting Officer on matters relating to this contract, verifies completion of the work, certifies invoices related to completed work, and ensures compliance with all provisions of the contract.

2.1.12. CONTRACTOR - The Contractor as used herein refers to both the prime Contractor and any subcontractors to the Contractor. The Contractor shall be responsible for ensuring that subcontractors comply with the provisions of the contract.

2.1.13. CORRECTIVE ACTION - Action taken by the Contractor to correct a deficiency and identify the cause(s) of the deficiency.

2.1.14. DAMAGE -A defective condition of an item due to improper processing resulting in the item being unsuitable for return to service.

2.1.15. Deleted.

2.1.16 - DEFECT/DEFICIENCY/DISCREPANCY - Each instance of noncompliance with a contract requirement. A deficiency may be caused by nonperformance or poor performance. Each deficiency (discrepancy) is subject to either Contractor re-performance or deductions.

2.1.17. DRY WEIGHT- Weight of cleaned, processed linen that is dry to the touch.

2.1.18. DRYNESS/SOFTNESS - Fluff dry items (Tumbled work) such as bath towels, hand towels, mattress pads, mattress covers, and blankets are completely dry and soft.

2.1.19. FINISH -Items such as shirts, trousers, utility clothing, uniforms, and other wearing apparel must be machine finished, so that all surfaces are smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size.

2.1.20. FLAT WORK - Flat work finished laundry items are machine pressed, folded, and tied or wrapped in bundles. Flatwork finished articles includes sheets, pillowcases, surgical wrappers, scrub suits, tablecloths, napkins.

2.1.21. GOVERNMENT-FURNISHED EQUIPMENT (GFE). - Government equipment provided to the Contractor for use in fulfilling the terms of this contract only, maintained by the Contractor, and returned to the Government at contract conclusion and/or termination in the same condition received less normal wear. These must be identified on a log maintained by COR with copy provided to the Contracting Officer and the Contractor must sign for each piece of equipment.

2.1.22. HANGERS - Hangers shall be of sufficient strength and size to hold linen articles and dry cleaning of patient privacy curtains/window drapes without sagging or breaking during transit or normal use. Hangers shall be of a type that does not stain garments and has no rust.

2.1.23. HOSPITAL INFECTION CONTROL NURSE - A designated hospital staff member, responsible for monitoring the total Infection Control Program within the medical facility.

2.1.24. JOINT COMMISSION (JC)- A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities, and pub1ishers of the Joint Commission.

2.1.25. LAUNDERING - The process by which soiled fabric items are cleaned and treated includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives, ironing, and pressing. These additives include repellent treating. bleaching. bluing, rinsing, chemical rinse (sour, fabric softener, and any other agent for controlling the growth of microorganisms, such as molds and bacteria), and starching. The appropriate products and procedures are to be determined by the Contractor for the various types of fabric and nature of soil.

2.1.26. LOST - Not returned within 24 hours of scheduled delivery date.

2.1.27. LOT - The total number of service outputs in a surveillance period, as defined in the Acceptable Quality Level column of the Performance Requirements Summary.

2.1.28. PAR LEVEL - The "par level" is the amount needed to be on hand to ensure not to run out while waiting for resupply. The "par level" would also be the "order point".

2.1.29. PERFORMANCE REQUIREMENTS SUMMARY (PRS)- Identifies the key service outputs of the contract that will be evaluated by the Government to ensure the Contractor meets contract performance standards.

2.1.30. PLANNED SAMPLING -A method of looking at a subjectively determined number of items in a lot, to form general conclusions about the quality of that lot against a standard.

2.1.31. PLASTIC WRAP - Plastic wrap shall be sufficient strength to hold linen and dry cleaning of patient privacy curtains/window drapes without bursting or tearing during transit and normal handling.

2.1.32. PROCESSING -All soil, spots, and stains are removed during laundering without damage to fabric.

2.1.33. QUALITY ASSURANCE (QA)-A method used by the Government to ensure services meets the requirements of the contract.

2.1.34. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)-A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, evaluation parameters, sampling guides, inspection checklists, and other information that the COR should have to provide effective QA.

2.1.35. QUALITY CONTROL PROGRAM (QCP)- The Contractor's system to control the equipment, systems, or services to ensure that requirements of the contract are performed.

2.1.36. QUALITY CONTROL - Those actions taken by the Contractor to control the production of goods or services, so they meet the specifications and requirements of the contract.

2.1.37. RANDOM SAMPLE -A sampling method where each service output in a lot has an equal chance of being selected.

2.1.38. RANDOM NUMBER TABLE-A table of numbers arranged in a random fashion. The table is used to identify random samples for Quality Assurance.

2.1.39. RANDOM SAMPLING - A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.1.40. REPAIRABLE ITEMS - Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

2.1.41. ROUGH FINISHED ARTICLES - Includes bath towels, blankets, bathrobes, pajamas, gowns, linen bags, infant linen, wash cloths.

2.1.42. SAMPLE - One or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

2.1.43. SAMPLING GUIDE - The part of the QASP that contains the information needed to perform a random sample.

2.1.44. SAMPLING PLAN -A Government plan which indicates the AQL, the number of units from each lot which are to be inspected (sample size), and criteria for determining acceptability of the lot (acceptance and rejection numbers). It is used to develop the sampling guide.

2.1.45. SANITIZED - Articles made free of dirt, filth, bacteria, and other foreign agents that may or will endanger health or cause infection, illness, or disease.

2.1.46. SMELL - Articles are sanitized, free of objectionable odors to include no trace of washroom supplies left in fabrics.

2.1.47. SPECIAL WASH - Special wash items are defined as items that have been stained while in Government's possession and will need special attention.

2.1.48. STANDARD OF PERFORMANCE - The desired value or measure of a performance indicator.

2.1.49. STARCHED AND FINISHED ARTICLES - Include hospital duty uniform shirts, pants, and doctor coats/PA jackets. These items are placed on separate hangers and covered with plastic or an acceptable impervious cover.

2.1.50. SURVEILLANCE- Planned or random observations of the timeliness, accuracy, completeness, and/or quality of services performed.

2.1.51. TAILS - A condition created when flatwork is not folded evenly with comers not meeting each other.

2.1.52. TALLY - A document prepared daily, by both Contractor and Government personnel, documenting weight of each cart of soiled linen, dry cleaning of patient privacy curtains/window drapes picked up, and weight of clean linen, dry cleaning of patient privacy curtains/window drapes delivered the following day.

2.1.53. TARE-A deduction from the gross weight o. fa substance and its container made in allowance for the weight of the container.

2.1.54. UNSERVICEABLE ARTICLES -No longer usable or repairable for purpose intended.

2.1.56. WEIGHT OF ARTICLES - Unsorted laundry delivered to the Contractor in bags for which the Contractor shall bid and be reimbursed based on price per pound clean dry weight. Weight will be taken on weight scales located in WAMC.

2.1.56. WHITENESS/COLOR - White fabrics are sparkling white, and free of yellow and gray tints, or any other unsightly appearance. Colors are bright and clear.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The Government will provide the property (facilities, equipment, materials, and records), and the services listed herein:

3.1. Forms and Publications. The Government will provide authorized Army (Military) forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.2. The Government will provide the linen, to include linen bags (impervious) for contaminated linen. By definition, soiled linen is contaminated.

3.3. The Government will provide linen carts and linen cart covers, that are commercially acceptable and serviceable. The quantity of carts will be determined by the amount of soiled linen, dry cleaning of patient privacy curtains/window drapes to be cleaned. Contractor shall return clean linen, dry cleaning of patient privacy curtains/window drapes in clean linen carts.

3.4. The Government will provide inventory data for information purposes only.

3.5. The Government will provide two internal scales (clean linen and soiled linen rooms). The Government-owned scales will be calibrated semi-annually by the Government with a copy provided to the Contractor upon request.

4. CONTRACTOR FURNISHED ITEMS. In addition to items specified elsewhere in the contract, the Contractor shall furnish:

4.1. The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, tools, bundle tie machine, materials, equipment, (such as soaps, detergents, bleaches, starches, sizing, spotting agents, hangers, plastic, and packaging materials), and copier paper.

4.2. The Contractor shall provide their employees all appropriate protective clothing as required by OSHA.

4.3. Pick-up and Delivery Vehicles.

4.4. Storage space for Government provided laundry carts necessary for performance of this contract. The Contractor shall provide adequate storage for all Government materials and equipment in such a manner as to maintain proper identification, prevent damage to items, protect items from soiling and other unsanitary conditions, and maintain segregation of items as required by the contract. Approximately 500 square feet of storage space will be required.

4.5. The Contractor shall provide a packing slip type document for each linen cart delivered to WAMC. Items shall be delivered to WAMC Clean Linen Service Room (Room#: BG0702-L ). This document shall identify the contents in the linen cart by item count for each type of item in the linen cart.

4.6. A facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, state, and federal requirements (Joint Commission). The Contractor's facility shall be subject to inspection of sanitary conditions at any time by an authorized representative of the Government.

4.7. The following Government Holidays are observed:

New Year's Day, January 1st.

Martin Luther King Jr.'s Birthday, 3rd Monday in January.

President's Day, 3rd Monday in February.

Memorial Day, Last Monday in May.

Juneteenth, June 19th.

Independence Day, July 4th.

Labor Day, 1st Monday in September.

Columbus Day, 2nd Monday in October.

Veteran's Day, November 11th.

Thanksgiving Day, 4th Thursday in November.

Christmas Day, December 25th.

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday and employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

5. SPECIFIC TASKS. The following tasks are to be performed by the Contractor:

5.1. Inventory. The Contractor shall assist the Government in conducting a semi-annual linen inventory to be performed in April and October. The COR will provide the Contractor at least three weeks advance written notice prior to the actual inventory. The COR will notify the Contractor of the cutoff date, and the Contractor will ensure that the linen that is processed prior to the cutoff date is not mixed with the linen that will be processed after the cutoff date. A joint inventory of Government property shall be conducted by the Contractor and COR within 30 thirty (30) days after the contract start date. Upon completion (including any extensions of contract term) or termination of the contract, for any reason, and except for fair wear and tear, the Contractor shall return all Government property in the same condition as received. All Government property shall be inventoried at a minimum of once per year after the initial joint inventory.

5.2. Separating Repairable and Unserviceable Articles. The Contractor shall wash and dry all unserviceable articles and return in separate bundles clearly marked "UNSERVICEABLE" to WAMC, Linen Services. Unserviceable linen, dry cleaning of patient privacy curtains/window drapes includes those items that are not deemed repairable. Depending on severity, this may include rips, tears, holes, broken buttons or snaps, excessive stains, or excessive wear and tear. The Government will determine the final disposition of these articles. Unserviceable items due to laundry machine malfunction, using wrong wash formulas, or excessive drier heat or any other damage or loss done at the laundry facility shall be replaced at Contractor's expense.

5.3. Dye Articles. Upon request, the Contractor shall dye unserviceable articles brown, in accordance with AR 40-61, and return in separate bundles. These articles shall not be allowed to accumulate at the Contractor's facility. They should be returned within 24 hours after being identified. The estimated amount is 450 pounds annually.

5.4. Each item shall be clean, dry, and free of lint, scorch marks, and other damage to the fabric.

5.5. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.6. The laundry processing chain shall be arranged so that there is no contact between soiled and processed linen. No interchange of personnel between clean and soiled, unless they are properly attired. The linen shall be handled with minimum shaking and agitating.

5.7. Shrinkage shall be no more than what may be termed as "natural" for the fabric in accordance with best commercial practice. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damage of any kind to the fabric. The Contractor shall follow care instructions on labels in all articles. If manufacturer's care instructions are not included in an article, the Contractor shall request such instructions from the COR.

5.8. All tumbled work linen shall be completely dry and soft.

5.9. Items processed on flatwork and irons, such as sheets, pillowcases, and tablecloths shall be machine-finished so

5.9. Items processed on flatwork and irons, such as sheets, pillowcases, and tablecloths shall be machine-finished so the surfaces are smooth and without 11rough-dry" spots, wrinkles, or 11tai1s11 • When received by the customer, flatwork shall be free of creases caused by improper folding. See Exhibit A - Method of Finish.

5. l 0. Finish Work. The Contractor shall assemble completed work and return as indicated in Exhibit B – Linen Bundle Size. The Contractor shall ensure strict segregation of articles is maintained as specified for WAMC.

5.11. Medical Items Requiring Special Handling. The Contractor shall receive unsorted and contaminated linen in Government provided linen bags. Separate containers shall be used for transporting clean linen and soiled linen. The same carts may be used provided the carts are cleaned and disinfected for each use and a clean sanitized liner is used. A clean tight fitting integral cover shall be placed over each clean linen cart. The Contractor shall accomplish all sorting to separate, package, and bundle items as specified in Exhibit B.

5.12. Workmanship and Sanitation. Finished articles shall conform to the generally accepted industry standards for quality of cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions and in accordance with OSHA standards. The items shall be clean, not only in the sense of being free from soil, stains; and objectionable odors, but also free from excess cleaning chemicals, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms, which might cause irritation to the skin. Cotton and polyester blended articles shall be laundered with an ionizing agent to prevent static explosion.

5.13. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with all standards in OSHA Bloodborne Pathogens Standard 29 CFR 191 O. l 030.

5.14. Reperformance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be recleaned at no additional cost to the Government. Such items found as packages are opened by the customer will be identified by the COR to the Contractor's representative after the unsatisfactory condition is discovered. After they are re-cleaned the Contractor shall pack these items separately and identify by marking "Attention COR".

5.15. CART CLEANING. The trailer or truck used to transport soiled linen will be sanitized/cleaned prior to using it to transport clean linen.

5. 16.1. The carts used to transport soiled linen will be cleaned prior to using them to transport clean linen.

5.17. PICK-UP. The procedure in C.5.18.2 shall be used for weighing all linen picked-up to include Specialty Items.

5 .17. I. The Government will deposit laundry at the designated collection points for Contractor pick-up.

5.17.2. The Contractor shall weigh all soiled linen at WAMC, using Government provided scales. The Contractor shall pick-up soiled linen at W AMC by 0600. Services for W AMC to be provided 5 days a week (Mon-Fri), 52 weeks a year (excluding federal holidays).

5.18. DELIVERY: The procedure in C.5.18.2 shall be used for weighing all delivered clean linen to include Specialty Items.

5.18.1. WAMC's Delivery. The Contractor shall deliver WAMC clean linen to the Clean Linen Service Room (Room #: BG-0702-1). The Contractor shall weigh all clean linen using Government provided scales. The results will be annotated on the Government provided tally sheet, retain a copy of the poundage, and provide the completed tally sheet to the WAMC COR. Delivery shall be no later than 6:00 a.m. Monday through Friday. The Contractor may coordinate with COR to determine the best times to deliver clean linen to W AMC prior to 6:00 a.m.

AR 40-61 Medical Logistics Policies and Procedures

Practical Application of Disinfections and Sterilization in Health Care Facilities - American Hospital Assoc

Exhibit A

METHOD OF FINISHING CODES

EXHIBIT B

LINEN BUNDLE SIZE

Print 10 Per Bundle

EXHIBIT C

DELIVERABLES