A.02. SOW CCDC SC Template - Stratasys Service Contract Final.pdf

SOW Template

Statement of Work

1. Background: DEVCOM Soldier Center (DEVCOM-SC) requires preventive maintenance, technical support and service for the Connex3 and (2) Fortus 450mc, 3D printers. This equipment is used to produce integration ready prototypes in a full range of material qualities, types and colors. Regular service maintenance is required to ensure optimal performance and minimize the impact of equipment down time.

2. Requirements: The Contractor shall provide service for a preventive maintenance program, technical phone support, service/repair parts (excluding consumables), emergency service visits, software maintenance, and hardware updates of the Connex3, and 2 Fortus 450mcs.

a. General Requirements. The contractor's primary focus shall be to:

(1) Maintain the operational Availability of the Connex Multi Material Printer

(2) Maintain the operational Availability of the (2) Fortus 450mc FDM Printers

b. Specific Requirements: The contractor shall:

(1) Phone Support: Call Center Services 8:00 AM – 5:00 PM During Business Days

(2) On-site Support: On-site service visits 8:00 AM – 5:00 PM During Business Days.

Limited to one (1) on-site visit for preventative maintenance or emergency service. Within 4 business days

(3) Preventative Maintenance Visit: Preventative maintenance performed by certified

Stratasys service representative at factory recommended maintenance intervals. Preventative maintenance procedures may be completed in conjunction with unscheduled or emergency service visits. Limited to one (1) on-site visit for preventative maintenance or emergency service.

Preventative maintenance kit included

(4) Priority Service Scheduling: Customer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.

(5) Training: User training courses available at Stratasys premises while under maintenance agreement. List Price Parts

(6) Parts: Replacement of all defective or worn machine parts. Spare parts – included.

Service consumables – excluded. Uptime kit - included (PolyJet only)

(7) Hardware Updates: Updates / modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.

(8) Software Updates: Stratasys-developed software maintenance releases provided throughout the maintenance period.

(9) PolyJet Print Heads: All types of PolyJet print heads. List Price

(10) Stratasys Direct Manufacturing (SDM) Part print services at SDM 3% discount

(11) Recertify Connex3 Multi Material 3D Printer S/N 570175

3. Period of Performance: 5/22/2022 – 5/21/2027. Base plus four option years, subject to the availability of funding.

4. Travel: Travel is anticipated under this contract to the DEVCOM-SC in Natick, MA.

5. Security: A security clearance is not required for this work.

6. Personnel Qualifications: The contractor shall have expert knowledge of the Connex3 multi-material 3D printer and the Fortus 450mc FDM Printer.

a. General Experience. The contractor shall have expertise with maintenance of the

Connex Line of Stratasys 3D Printers and the Fortus Line of 3D Printers.

b. Specialized Experience: The contractor shall have demonstrated skills in technical support, service, repair, preventive maintenance, and hardware/software applications of the

Connex3 3D printer and the Fortus 450mc FDM Printer. The contractor shall be a factory-trained service technician.

7. No Government Furnished Property (Equipment/Materials/Information/Computer

Utilization) to be provided. The Government shall provide any service consumables required to execute maintenance procedures.

8. Other Direct Costs (ODC's): The Government anticipates ODCs for travel to the

DEVCOM-SC in Natick, MA.

9. Deliverables:

The contractor shall provide:

• Replacement of all defective or worn machine parts (excluding consumables);

• Hardware/Software updates;

• Priority access to telephone support;

• On-site call response time within three business days of initial call placed.

10. Place of Performance: The primary place of performance for this work to be conducted is

DEVCOM-SC Bldg. 5, Room 128.

11. Invoicing: The Contractor shall bill no more than once annually at the start of the contract.

12. iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CO. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after contract award.