QASP_(FINAL).pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Electronic Monitoring and Global Position Surveillance Tracking Services

CONTRACT INFORMATION

Services: Electronic Monitorning

Contract Number:

Contract Option Year: X (September 26, 20XX – September 25, 20XX) Contractor Business Name:

Contracting Officer’s Representative:

Contracting Officer:

PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract.

This QASP explains the following:

What will be monitored

How monitoring will take place

Who will conduct the monitoring

How monitoring efforts and results will be documented

The QASP directly corresponds to the performance objectives and standards specified in the Performance Work Statement (PWS) of the contract. This QASP does not detail how the contractor accomplishes the work. The contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. This QASP may be revised or updated by the Government periodically on as needed basis. Pretrial Services

Agency (PSA) shall coordinate QASP changes or updates with the contractor.

PERFORMANCE STANDARDS

QASP Performance standards define the contracted services, PSA performs to determine if the contractor meets, exceeds or does not meet defined standards. PSA shall use QASP standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PERFORMACE STANDARD CALCULATIONS:

Number of active services during the reporting period, minus the number of services that were actual interruption in equipment reporting, affecting information provided, divided by the number of active services during the reporting period.

Incentive/Dis-incentive:

Incentive for exceeding the AQL: Favorable notation in the annual Contractor Performace Assessment Report(CPAR)

Dis-incentive for not meeting the AQL: Unfavorable notation in the annual Contractor Performance Assessment Report (CPAR)

EVALUATION METHODS

The COR shall review on a montly basis, the quality of services provided based upon the required performance levels set forth in the below section. These include specific Performance Work Statement (PWS) requirements and the contractor’s own performance requirements in the contract. Quality surveillance will be performed in the following areas using the following rating categories:

Services: active placements, units, devices, and/or defendants as invoiced during the reporting period

Number of active services this month: ______

Number of days in the reporting period: _____

EXPLANATION OF RATING:

3 Exceeds expectations

2 Meets expectations

1 Not meeting expectations

Quality Assurance Surveillance Plan (QASP)

Month

Deliverable Performance Standard

Acceptable

Quality

Level

(AQL)

Monitoring

Method Standard Calculation Rating

The contractor shall provide monitoring device(s) and home monitoring units, that perform accurately without interruption of service.

98%

The COR will review all service request.

Number of services with incident:

Number of services functioning without incident:

CALCULATIONS

Total number of active services minus the number of service request submitted that were actual interruption in equipment reporting, affecting information provided.

Divided by the total number of active services during the reporting period.

The Contractor shall send the compilation of all violation notifications from the previous 24 hours via email each day no later than 8:30 a.m. EST to recipients, as determined by the agency.

95%

The COR will review date stamp on emails received.

Number of timely violation notifications:

Number of untimely violation notifications:

Total number of days in the reporting period minus the number of timely violation notifications from the previous

24 hours NOT received by

8:30 a.m.

days in the reporting period.

The contractor shall provide 24 hour turn-around time for installation, removal and service of equipment.

98%

The COR will review all service request.

Number of services completed within 24 hours:

Number of services not completed within 24 hours:

services, minus the number of service requet submitted that were completed within 24 hours..

The contractor shall enter exclusion zones in the monitoring system within 15 minutes of installation.

100%

The COR will confirm system entry of exclusion zones.

Pass/Fail determined by exclusion zones entered within

15 minutes.

Number of exclusion zones not entered in the monitoring system within fifteen (15) minutes of installation:

The contractor shall provide monitoring device(s) and home monitoring units, that perform accurately without interruption of service.

98%

The COR will review all service request.

Number of services replaced due to malfunction:

Number of services functioning without replacement:

service request replaced due to malfunction

The contractor shall provide monitoring device(s) and home monitoring units, that perform accurately without interruption of service.

98%

The COR will review all service request.

Number of service request submitted more than once and/or unresolved.

Number of service without incident:

service request submitted more than once., Divided by the total number of

The contractor shall not invoice for monitoring services outside the allowable 24-hour activation/deactivation period.

98%

The COR will review invoice.

Number of monitoring services invoiced with inaccurate information:

Number of monitoring services invoiced with accurate information:

monitoring services invoice with inaccurate information, dates of activation and/or deactivation

The contractor shall not complete new enrollments, service request and/or terminations without COR approval.

98%

The COR will review all service request.

Number of active services replaced without submission of a service request:

Number of active services completed without incident:

services completed without submission of a service request reporting period.

The contractor shall ensure adequate inventory is on site and readily available to ensure installation on defendants within fifteen (15) minutes of notification

100%

The COR will monitor the contractors onsite equipment .

Pass/Fail determined by the number of installation completed within 15 minutes during the reporting period

Number of installations not completed within fifteen (15) minutes of notification:

The contractor shall submit a montly performance report of the previous month findings to the COR by the

15th day of each month.

100%

The COR will review the submission date of report

Pass/Fail determined by receipt of the performance report by the 15th day of the month.

OBSERVATIONS & ITEMS FOR DISCUSSION:

There were ___ service call requests for the month in review,___of which were submitted due to suspected malfunction and/or inaccurate reporting. After review, it was found that there were ___ devices that were actual malfunctions and/or providing inaccurate reporting and __ ( GPS & Beacons) devices were replaced due to malfunction.

The following items require continued discussion and resolution:

Signature – Contracting Officer’s Representative Date

I have been briefed on the results of this surveillance. I will refer any issues in dispute to the Contracting Officer for resolution.

Signature –Electronic Monitoring Service Provider Name/Title Date