Onsite_AV_Systems_Technician_SOW_-_Google_Docs.pdf

On site AV Technician SOW

Background The Office of Information Technology of the United States Holocaust Memorial Museum (the Museum) provides critical support to the Museum’s mission by managing and supporting the technology environments including the audio-visual operations (AV) of the Museum. The AV operations include managing of the Museum’s digital technologies, as well as supporting all Museum programs and events. Based on the Museum’s current volume of work, USHMM has determined that additional personnel are needed to distribute the workload and is seeking an individual with audio-visual expertise and a proven track record of customer service to work in a full time role with USHMM’s audio-visual team.

Statement of Objectives This statement of objectives describes the operational objectives for the candidate as well as their duties and responsibilities. In general, the candidate will provide expert level experience for setting up, installing, operating, testing, and troubleshooting audio and video equipment in addition to supporting the Museum’s events. The Museum operates every day of the year except Yom Kippur and Christmas day . The technician’s schedule will include four weekdays and one weekend day . Additionally, the technician will be expected to work on certain evenings and weekends to support Museum special events.The after hours and weekend work will be scheduled well ahead of time and the Museum will provide advance notification to the technician to ensure his/her availability. Although the technician is not expected to be “on call”, occasionally he/she may be called in to provide assistance for any urgent or emergency issues or problems.

Occasional travel to offsite and out of town locations may be required.

AV Technician’s Qualifications AV technicians shall have the following minimum qualifications.

● 3-5 years of experience with audio visual systems integration or service.

● Candidates should be driven, methodical, focused, have strong troubleshooting skills and possess the ability to self-manage and work independently without close supervision..

● CTS certification or equivalent work experience.

● Ability to act as technical lead for special events.

● Experience operating video switcher (SDI, NDI).

● Experience mixing live sound with digital mixing consoles.

● Experience supporting hybrid video conference meetings.

● Ability to read and follow AV system flow diagrams and support documentation.

● Excellent computer, verbal, and written communication skills.

● Multi-tasking & ability to meet project deadlines.

● Live event experience is a plus.

● Experience configuring/troubleshooting audio DSP’s (Biamp/ QSC/Clearone) a plus..

● Dante and AVOIP experience a plus

Work Objectives This section describes various services that the candidate shall provide in the Museum’s operational environment.

Routine Tasks

● Turn on the temporary and permanent exhibits and perform daily inspection walkthrough of all audio visual technology to ensure proper operation

● Make exhibits available for early or late visits (before/after normal hours of operation)

● Assist in the installation of projectors, monitors, and other AV equipment

● Replace projector bulbs when applicable

● Perform routine system maintenance as needed

● Maintain equipment inventory

● Other duties as assigned

On-demand Tasks

● Setup classrooms, conference spaces and other areas in the Museum for:

○ Meetings and presentations

○ Staff training (Laptop setups)

○ Video conferencing

○ Portable sound systems

○ Audio recording

● Museum theaters

1. Set up of captioning equipment

2. Adjusting audio levels for both the theater audience and Live-Stream audience

3. Setting four camera views for Live-Stream and recording.

4. Assist with setting up of PowerPoint presentations

○ Premier Film Screenings

1. Work with outside contractors for special events set up,

○ Video conferencing/Streaming

1. Setup video conferencing/streaming for hybrid programs.

2. Support Museum staff with video conferencing as needed.

○ Audio/Video recording

1. Manage client recordings.

2. Reformat Museum recordings for event stakeholders and other departmental staff as needed.

○ Special events -before/after hours, weekends and events at the Museum’s Bowie

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○ Support outside AV contractors’ for initial setups and during the events.

○ Robotic camera and video switch operation.

● Exhibit Installations

○ The temporary exhibits of the Museum run for 2-3 years before it gets replaced with a new exhibit. During the transition, dismantling of the old exhibit and installation of new exhibits will take place. The Museum’s AV team will assist with the planning, installation and post-implementation management of the new exhibit’s AV systems.

Museum’s AV Technology Profile This section provides a listing of various technologies used in the Museum as well as other facilities where the Museum operations are conducted.

Museum Theaters:

● Video Production Switchers (Tricaster and Analog Way and Panasonic PTZ video cameras).

● Barco HDX Projectors

● Yamaha QL-5 digital audio console

● Crestron Control systems.

● Q-sys, Biamp and ClearOne DSP platforms

● Shure wireless systems

● Assisted listening systems

● Cisco and Netgear switches

Conference Rooms:

● Displays

● Tracking Webcams

● Crestron control systems

● Zoom/Google Meet video codex

● Biamp and ClearOne DSP platforms

● Shure wireless systems.

Exhibitions:

● Q-sys DSP platform.

● Medialon show control.

● Alcorn McBride HD Binloop Media players.

● AMX and Gefen AVOIP video/KVM distribution.

● Elo & custom touch interface devices.

● Christie, Panasonic and Nec projectors/monitors.

● Christie digital video tile wall & and blended video projections.

Proposal Requirements The successful candidate shall be able to meet all the minimum requirements stated in this document.

Candidates interested in submitting an application shall adhere to the following:

● The work hours for the technician will not be restricted to the Museum’s business hours (10:00 A.M. to 6:00 P.M.). The technician, when needed, with adequate notice, shall be required to work outside of these hours including weekends.

● The Museum will provide arrival and departure times for the technician in consultation post award.

● The total number of hours per week for the technician is 40. The Museum recommends candidates consider time off for extra hours.

Candidate shall submit a resume that demonstrates :

● Capacity to perform the work objectives as stated above.

● Evidence of ability to meet minimum qualifications as stated above. Candidates who do not meet minimum qualifications will not be considered.

● Three (3) professional references.

● Cost Proposal with hourly rates.

Evaluation Criteria Resumes will be evaluated based to the following criteria (in particular order):

● Experience and qualifications of the proposed AV technician

● Capacity to perform the Work

● Cost