95332420Q00200001_US.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a)By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE

DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

95332420Q00200001

Summary of Changes

Section C - Description/Specifications/Work Statement

The following clauses are modified:

Clauses incorporated by full text

Section C - Statement of Work for COOP Management Services

STATEMENT OF WORK

Technical and Advisory Support for Millennium Challenge Corporation's

Continuity of Operations Program Services

C.1. INTRODUCTION

The Millennium Challenge Corporation (MCC) is a Federal Corporation created under Title VI of the Foreign Operations, Export Financing, and Related Programs Appropriations Act, 2004. MCC is an innovative U.S. foreign aid, Executive Branch agency that is helping to lead the fight against global poverty. MCC competitively awards well-performing, poor countries with large-scale grants to fund country-led solutions that complement other U.S. and international development programs for reducing poverty through sustainable economic growth. The MCC organization includes approximately 600 Federal and non-Federal personnel in Washington D.C. and overseas locations that are under Chief of Mission authority.

C.2. BACKGROUND

C.2.1. Through this acquisition, MCC seeks to acquire technical and advisory services to support all aspects of MCC's Continuity of Operations Program management, including its development, risk assessment, strategy, planning, implementation, operations, evaluation; and emergency management support that includes preparedness, response and recovery.

C.2.2. As an Executive Branch agency, MCC executes a comprehensive set of programs that are aimed to ensure domestic and international security and safety of the MCC workforce and assets, and the resumption of time-sensitive operations and services in case of a major disruption of MCC's normal operations, including localized acts of nature, accidents, and technological and/or attack-related emergencies. The COOP Program is implemented and executed in accordance with Federal laws, Executive Orders, Federal Continuity Directives and other Executive Branch direction. As specified in Annex A of Presidential Policy Directive 40 (PPD-40), the MCC is assigned to the Category IV group of agencies.

C.2.3. Consistent with MCC's Category IV designation in PPD-40, MCC's continuity operations are accomplished through remote disbursed telework when MCC's headquarters facility at 1099 14th Street, NW in Washington D.C. (Franklin Court Building) is not operational. (MCC is one of several tenants that occupy the Franklin Court Building.) When the Franklin Court Building has some operational capability during a continuity event, MCC's continuity operations may be performed at Franklin Court and by telework, as directed by Agency leadership. Given the Agency's telework continuity strategy, MCC's Chief Information Officer provides agency-wide guidance and oversight for the protection of essential records to support the performance of MCC's essential functions under any emergency or potential emergency, and, furthermore, facilitates records management improvements affecting essential records by making them accessible and searchable for users that are teleworking.

C.2.4. A key element of the Continuity of Operations Program is a family of documents known as the Continuity of Operations Plan (COOP) that is prepared in accordance with content and formatting requirements specified by the Federal Emergency Management Agency (FEMA), particularly those in Federal Continuity Directive 1. The principle, though not all inclusive, set of COOP documents include the following:

1) An overarching agency continuity plan that covers continuity plans for MCC's U.S. and overseas activities.

2) Six department-level continuity plans that include a U.S. continuity plan for each division with each department.

3) An overseas continuity plan for MCC's operations in foreign countries with an MCC presence that includes fourteen country continuity plans.

4) A reconstitution plan for MCC's domestic activities.

5) A pandemic influenza and contagious disease plan.

6) A multi-year strategy and program management plan.

7) A continuity risk management plan.

8) A test, training, and exercises (TT&E) program plan that also documents TT&E activities and evaluations.

9) Appendices contain reference documents.

C.2.5.1. The Domestic Security Program ensures the security and safety of the MCC workforce and assets within the United States through its physical, personnel security, insider threat, classified information, controlled unclassified information, suitability, fitness, Homeland Security President Directive 12 (HSPD 12) programs. The Domestic Security Program is responsible for program operations and the development and implementation of agency-wide policies and procedures.

C.2.5.2. The International Security Program ensures the security and safety of the MCC workforce on travel and on assignment overseas. The program analyzes and assesses overseas security and security risks; provides institutional measures to prepare MCC personnel to address travel and overseas security, safety and health concerns in partnership with the Department of State Bureau of Diplomatic Services and offices of the Chief of Missions; and supports personnel on travel and assignment overseas by providing direct support to MCC managers and employees, facilitating support of a medical service provider under MCC contract; and planning and operational coordination with Diplomatic Services and the Chief of Missions. The International Security Program is responsible for program operations and the development and implementation of agency-wide policies and procedures.

C.3 SCOPE

C.3.1. The contractor shall provide technical and advisory services in support of all aspects of MCC's Continuity of Operations Program management, in response to the requirements of PPD-40 as implemented in Federal Continuity Directive 1.

Components of such support include planning, development, implementation, readiness and preparedness, operations, evaluation, and crisis/emergency preparedness and response.

C.3.2. The contractor shall also provide technical and advisory service in support of MCC's emergency management, including emergency preparedness, response, and recovery.

C.3.3. Contractor employee(s) providing services under this contract must be able to obtain a Moderate Risk Public Trust clearance.

C.3.4. Local travel may be required and is not reimbursable. Local travel is estimated at 5 days per year or 2 % of total contract hours.

C.3.5. Unless otherwise stated, preparation of deliverables related to these tasks will be performed in collaboration with Domestic and International Security (DIS) and other MCC staff, including managers, technical staff, and executive assistants.

The deliverables related to these tasks will be due periodically and determined by the program office.

C.3.6. Technical and advisory services provided include document quality control and document quality production. It is the contractor's responsibility to ensure that all documents associated within the scope and tasks of this requirement are produced will be of the highest quality with less than 2% errors margin.

C.3.7. The COOP documents associated with this requirement are extensive and require updating and formatting. Unless otherwise stated, preparation of deliverables related to these tasks will be performed in collaboration with Domestic and International Security (DIS) and other MCC staff, including managers, technical staff, and executive assistants. The deliverables related to these tasks will be due periodically and determined by the program office.

C.4 TASKS

The contractor shall support the program office – the Domestic and International Security (DIS) division of the Department of Administration and Finance in performance of the following tasks:

C.4.1 CONTINUITY OF OPERATIONS (COO) PROGRAM TASKS

C.4.1.1 Continuity Risk Assessment and Management Plan

The Contractor shall complete a comprehensive revision of MCC's continuity risk assessment and management plan. These deliverables shall meet the requirements guidelines in Federal Continuity Directive 1 given MCC's PPD-40 agency category designation and current continuity operations strategy. The update shall be performed in close collaboration with the staffs of MCC's Chief Risk Officer and the Chief Information Officer and utilize the risk assessments and plans that are currently being applied to MCC's operations.

The risk assessment will include a review of MCC's current COOP with respect to continuity objective and compliance with Government-wide requirements and guidelines.

The risk management plan will be updated every fiscal year for presentation with COOP documents as directed by the program office and updated in response to inspection and audit reports; completion of TT&E plans; and completion of test and exercise after action reports.

C.4.1.2 Formal Multi-Year Strategy and Program Management Plan (MYSPMP)

The Contractor shall update the MYSPMP to include but is not limited to:

1. Long- and short-term program goals and performance data related to the goals;

2. Addresses issues, concerns, and potential obstacles to implementing the program;

3. Identify and address corrective actions related to past program activities;

4. Planning, training, and exercise milestones and activities; and

5. Provide for the development, maintenance, and operation of MCC's continuity capabilities.

The MYSPMP is to be updated once every fiscal year or as directed by the program office.

The Contractor shall develop criteria and metrics MCC will use to evaluate MCC's readiness posture and program performance, and support collection, processing and report of program performance data. Revisions of the MYSPMP shall include any changes and/or new criteria and metrics to address the evolving need for relevant and timely performance information. The criteria and metrics are to be reviewed and updated at least once every fiscal year or as directed by the program office.

C.4.1.3 Training, Testing & Exercise Program Strategy and Plan

C.4.1.3.1. The Contractor shall develop, document, and update the program's training, testing, and exercise (TT&E) program strategy and plan. In particular, the exercise program must be documented to be in compliance with the Homeland Security Exercise and Evaluation Program. The TT&E plan includes corrective actions from the outcomes of evaluations, exercises and actual continuity of operations events, and will be updated at least once every fiscal year for presentation with COOP documents and in response to the outcomes of evaluations, exercises and actual continuity of operations events, performance on program metrics, and as directed by the program office.

C.4.1.3.2. The agency TT&E strategy must be developed collaboratively with MCC managers and their staff, particularly the Chief Information Officer and staff, and the MCC records manager. Actions in the TT&E plan will be developed consistent with the program office-approved strategy. Since normal MCC operations require a significant and reliable telework capability, the TT&E strategy will include an assessment of the approaches, if any, MCC should take in complying or meeting the intent of Federal TT&E requirements, including those related to:

1. Testing and training related to MCC information systems and essential records;

2. Testing of the internal and external interoperability and viability of primary and contingency communications and information technology systems;

3. Testing of telework capabilities, to include information technology infrastructure required to support telework during a continuity activation;

4. Training on communications and IT systems planning necessary to support or sustain continuity operations; and

5. Exercises to demonstrate capability to continue essential functions from telework sites, to include accessing and using records, communications, and systems.

C.4.1.3.3. The Contractor shall develop, document and update an agency-wide continuity of operations training program, including identification of training needs, development of training materials as an essential means to enable MCC personnel to perform their roles and responsibilities in a continuity environment. The training program will be updated in concert with update of the TT&E plan as directed by the program office. The training program must include:

1. Annual training specifically for (a) MCC's leadership and (b) personnel designated within the orders of succession to assume the authority and responsibility of key leadership positions if leadership is not able to function, on its essential functions, succession, continuity communications, and deployment requirements;

2. Annual training on role and responsibilities for all continuity personnel, including host or contractor personnel, who are assigned to activate, support, and sustain continuity operation. The training program must be consistent with the TT&E strategy and must addresses training needs related to MCC's plan to telework when the MCC headquarters building cannot be occupied for MCC continuity operations; reconstitution plans and procedures, communications and information technology system planning necessary to support or sustain continuity operations; and how to identify, protect, and make available electronic and hardcopy essential records and documents, references, records, information systems, and data management software and equipment needed to support or sustain continuity operations.

3. Annual continuity awareness briefings for the entire MCC workforce to include new on-boarded personnel.

C.4.1.3.4. The Contractor shall develop, document and update an agency-wide continuity of operation test program, including identification of testing needs, to demonstrate the correct operation of all equipment, procedures, processes and systems that support MCC's continuity infrastructure, identify gaps in coverage, and validates existing plans and programs. The testing program must be consistent with the TT&E Strategy and include and document annual testing of alert and notification procedures for continuity personnel, and quarterly testing of such procedures for personnel at MCC headquarters.

C.4.1.3.5. The Contractor shall provide technical and advisory assistance to MCC for the conduct of exercises, particularly the annual National Level Exercise (known as Eagle Horizon that has activities that often takes place during the months of May through August) and MCC internal exercises. Assistance is to include support for the planning, preparation and execution of exercises in coordination with MCC staff; development and drafting of plans, objectives and exercise materials; hands-on support to prepare exercise activities; facilitation and documentation of the post-exercise "hot wash" and participant surveys;

development and drafting of after actions reports, lessons learned, and corrective actions plans.

C.4.1.3.6. The Contractor shall serve as exercise observer/evaluator and facilitator and comprehensively document observations and evaluations as directed by the program office.

C.4.1.3.7. The Contractor shall perform MCC staff continuity of operations program awareness training and emergency preparedness training once a fiscal year or as directed by the program office. The training may be recorded for internal MCC uses such as presentation to personnel who were absent from the training sessions and newly on-boarded personnel.

C.4.1.4 COOP Documents

C.4.1.4.1. The Contractor shall coordinate the agency-wide update, revision and review of MCC's COOP documents. This task includes but is not limited to MCC's agency, department, division and country continuity plans. The standard for review will include the Federal continuity directives applied to MCC. The principle, though not all inclusive, set of COOP documents include the following:

1) An overarching agency continuity plan that covers continuity plans for MCC's U.S. and overseas activities.

2) Six department-level continuity plans that include a U.S. continuity plan for each division with each department.

3) An overseas continuity plan for MCC's operations in foreign countries with an MCC presence that includes fourteen country continuity plans.

4) A reconstitution plan for MCC's domestic activities.

5) A pandemic influenza and contagious disease plan.

6) A multi-year strategy and program management plan (MYSPMP).

7) A continuity risk management program plan.

8) A test, training, and exercises (TT&E) program plan that also documents TT&E activities and evaluations.

9) Appendices contain reference documents.

The Contractor's review standard will include the requirements of Federal continuity directives and national continuity program guidance. The program office will determine how shortfalls in meeting national program requirement will be addressed with advice from the contractor on risk-based consequences of shortfalls.

C.4.1.4.2. The Contractor must coordinate the review and approval of COOP documents with MCC leadership and will be responsible for processing the COOP document approved final drafts for agency-wide publication and dissemination in hard copy and electronic formats. With respect to electronic formats, two shall be produced -- one version will be a replica of the hard copy version while a second version will be the same was the first except sensitive personally identifiable information is redacted.

C.4.1.4.3. The Contractor shall review previously completed plans and assess them for consistency with COOP content and formatting requirements, internal consistency, and data and information accuracy. The review and assessment of previously completed plans will be performed once each fiscal year or as directed by the program office.

C.4.1.5 MCC Mission Essential Functions (MEFs)

The Contractor shall maintain and update, if necessary, appropriate documentation of MCC's MEFs in accordance with Federal continuity directives and other Government-wide guidance. The update and documentation are performed in concern with the tasks described in Section C.4.1.4.

C.4.1.6 Monthly Assessments

The Contractor shall prepare and submit monthly assessment of MCC continuity status, after program office review and approval, to FEMA utilizing the Continuity Status Reports (CSR) reporting process.

C.4.1.7 MCC Emergency Alert Notification System (EANS)

MCC's uses Informacast mass notification system as the primary system supporting the MCC EANS. The EANS provides the communications capability to inform, mobilize and account fir MCC staff during emergency and other extraordinary situations.

The last resort backup system for EANS relies on "call tress" (also known as phone trees, call lists, call chains or phone/text chains) for use by essential personnel.

C.4.1.7.1. The Contractor shall provide technical and advisory assistance support services for compiling and updating Informacast data, as directed by the program office, the agency-wide Informacast data performed quarterly as directed by the program office.

C.4.1.7.2. The Contractor shall develop and implement using Microsoft Excel a searchable directory (searchable by and MCC department and division) of all MCC essential personnel for use by the program office and MCC department, division, and overseas managers. The maintenance of the MCC essential personnel directory shall be performed in concert with the updating of department, division and overseas continuity plans through systematic contact with MCC managers as directed by the program office.

C.4.1.7.3. The Contractor shall draft information system functional requirements for automating telephone/e-mail call trees as an electronically accessible directory and serve as the program office's point of contact to support development and implementation of the automated call tree directory.

C.4.1.8 Incident Command Team (ICT) Operations Handbook

The program office serves as the Incident Command Team (ICT) is responsible to the MCC's executive leadership (specifically, Executive Management Team – EMT) for facilitating incident responses and COOP activation activities, including communicating warnings, informing the EMT of substantial changes in threat or hazard situations, providing the EMT notifications from the President and Federal Emergency Management Agency (FEMA), receiving and disseminating EMT direction to MCC staff, and operating systems that account for MCC staff. In all circumstances the program office provides the Agency's tactical crisis leadership and is accountable to program office's department head. The program office's responsibilities include:

• For the Agency, the ICT identifies, monitors, and evaluates threats, hazards, conditions, risk levels.

o Monitors Continuity of Government Conditions (COGCON) level changes issued by the President and FEMA notifications with regards to readiness and notifies MCC Corporate Officers/EMT of the requirements for MCC readiness.

o Advises the EMT of any/all changes during an incident which affects MCC, including those related to security, health, and the ability to reconstitute MCC operations.

o Conducts assessments of MCC facility safety; physical, communications and classified information security;

and ability to sustain continuity operations after COOP activation. Provides response options to MCC Corporate Officers/EMT regarding assessment findings.

• Facilitates executive leadership approval for COOP activation.

• Activates and manages the agency's emergency notification system (Informacast) used as the primary means to inform, mobilize and account for MCC staff during emergencies and in other extraordinary situations. Through Informacast, MCC staff are provided with regular updates including but not limited to COGCON levels and readiness requirements; COOP activation and continuity operations status; information on relevant incidents, threats, and hazards; and reconstitution plans and status.

• For Incident/Emergency Response:

o Rapidly identify key emergency issues.

o Provide medical emergency or rescue response to victims o Communicates with Occupant Emergency Response Team members (who help evacuate MCC Franklin Court space) o Independently determines needs and requirements for life safety measures and implements them when needed.

o Ensures that immediate lifesaving measures are implemented when needed.

• Provides operational liaison to external organizations such as first responders/emergency technicians, including public safety, firemen, law enforcement and homeland security.

• Initiates recovery of security-essential business processes in coordination with EMT plans and direction.

• Documents COOP activities and coordinating post-incident reporting.

• Compiles overall MCC impact assessment following an incident or business disruption.

• The Contractor shall develop and draft the Readiness and Preparedness section of an ICT Continuity Program Operations Handbook for use by the ICT that includes the following sections:

• ICT Staff Roles & Responsibilities for the Continuity Program Manager, Continuity Program Lead, Domestic Security Staff, International Security Staff, and DIS contractor support.

• ICT Readiness – readiness requirements for ICT operations at MCC headquarters and for remote operations via telework.

• TT&E strategy and plan for the ICT staff.

• ICT Procedures given the description of the ICT roles and responsibilities above. The procedures will include templates for generic Informacast notification messages that will facilitate the rapid drafting of messages in live situations.

• Internet or other electronic hyperlinks and references to national-level guidance not included in the COOP

• Forms and templates for ICT operations not included in the COOP The Readiness and Preparedness section shall be delivered by subsection and updated as determined by the program office.

C.4.1.9 Emergency Management Services

C.4.1.9.1 The Contractor shall, as determined by the program office, draft standard operating procedures and user reference materials on MCC crisis/emergency preparedness, response, and recovery, including incidents affecting MCC staff on overseas travel or assignment; and workplace violence and criminal activity at MCC headquarters.

C.4.2 GENERAL PROCEDURES FOR ALL TASKS

C.4.2.1. The Contractor will provide technical and advisory support on DIS' behalf. The contractor shall present the plans for internal MCC signature and publication.

C.4.2.2. The Contractor shall present documents for internal MCC signature and publication. Preparation of deliverables related to these tasks will be performed in coordination and collaboration with DIS and other MCC staff. The detailed specification of the deliverables related to these tasks will be determined by the program office.

C.5 QUALIFICATIONS OF CONTRACTOR

Due to the nature of this requirement, the contractor must possess superior skills in proof reading, production of documents, and document formatting and Microsoft Office applications.

C.6 DELIVERABLES

The Contractor shall submit all deliverables in electronic form where feasible, and in hardcopy. A deliverable matrix for deliverable types is located in Section F. Deliverables are to be in accordance with Section F.4.1 and, provided on mutually agreed upon dates between the contractor and program office. Deliverables will be considered "draft" upon initial receipt.

MCC will review the Contractor's draft documents and accept or provide comments provided within ten (10) business days of receipt. The Contractor shall appropriately address the MCC's concerns and provide final deliverables within ten (10) business days of receiving the MCC response.

C.7 PERFORMANCE LOCATION

The Contractor shall perform services at MCC headquarters Monday - Friday in the Franklin Court Building, 1099 Fourteenth Street, NW, Washington, DC 20005. While most work will be performed at MCC headquarters, the Contractor may perform services from a remote (telework) location during agency emergency or continuity events and or other contingencies as determined by the COR.

C.8 SUPERVISION OF EMPLOYEES

The contractor's employee(s) shall remain under the contractor's direct supervision at all times. The contractor manages its employees(s) leave / paid time off and coordinates with the government COR to ensure there is no gap in service. The Government will provide instructions/guidelines within the scope of the contract through the COR. The contractor fully understands and agree that the contractor is not, nor shall represent himself to be an agent or partner of, or joint venture with, the Government; and that he shall neither supervise nor accept supervision from Government employees.

C.9 BUSINESS HOURS and COVERAGE

Work under this contract shall be performed between the core hours of 7:00AM – 6:30PM. If the contractor determines there exists a need to perform work outside of these hours, prior approval must be sought and granted by the COR. Further, the contractor may be required to provide support outside of normal business hours on an as-needed basis at the COR's request.

The contractor will backfill the position within 48hrs of any scheduled or unscheduled absences by its employee(s). The Contractor will be required to provide a qualified replacement employee in the event of a Contractor employee being absent for greater than 48 hours.

C.10 INFORMATION SECURITY

Government furnished information may take the form of policies, standards, guidelines or technical documentation. The contractor shall protect from loss or unauthorized disclosure any materials or information made available to it during the performance of the Contract. When not in use, written materials that the COR identifies as sensitive or confidential shall be secured in locked receptacles provided by the MCC. The contractor shall provide security levels and controls that are required by regulation and consistent with best government and professional practices. They shall provide a certified security environment where Government data resides is protected while at rest, in motion and in use.

Contractor staff may be required to attend Government furnished information security awareness briefings or training at the discretion of the COR.

C.11 GOVERNMENT FURNISHED EQUIPMENT (GFE)

The Government will provide all hardware and software to the contractor to complete the tasks associated with Continuity of Operations and Emergency Management Services.

C.12 POST AWARD MEETING

The Government will have a post-award meeting within five (5) working days after Contract award. The post-award meeting will be held at MCC Headquarters in Washington, DC and will also serve as the kick-off meeting which will include a discussion of Contract requirements, the schedule for the completion of this requirement and any other pertinent information that the contractor will need to meet the performance requirements of this contract.

C.13 QUALITY CONTROL

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the statement of work. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which the contractor assures himself that his work complies with the requirements of the Contract. The contractor shall provide a draft Quality Control Plan (QCP) with their quote. A final QCP is due 30 calendar days after Contract award. After acceptance of the QCP, the contractor shall obtain the CO's acceptance in writing of any proposed change to his QC system.

C.14 TRAVEL

Local travel may be required. Local travel will not be reimbursed as part of this contract.

Section J - List of Documents, Exhibits, and other Attachments

Amendment specific attachments:

File Attachments:

Title Description File Name Entity Reference

Q&As Amendment 0001 Questions and Answers for COOP RFQ.docx

Header

Section L - Instructions, Conditions and Notices to Offerors

The following clauses are modified:

Clauses incorporated by full text

Section L

Contractor shall prepare and deliver a technical and price proposal that shall be evaluated in determining the quote satisfies the requirement. The quote shall be submitted by email to Oliver Queen, Jr. and Maxwell Sarpong; email sarpongmb@mcc.gov and queeno@mcc.gov by Thursday, February 20, 2020 at 2:00 PM EDT (DC). The Subject Line of

Email must contain; "COOP Management Services". Please submit all questions no later than Wednesday, February 12, 2020 at 2:00 PM EDT (DC).

The price quote for the COOP Management Services shall be a separate volume (i.e. attachment) from the technical volume (i.e. attachment) and contain a completed table as shown in Section B for the award to determine the price is reasonable. A minimum of three (3) electronic documents shall be submitted for this RFP:

A - Cover Page (First page of Technical Volume)

B - Technical volume named: (Offeror's Name) – Technical Volume –The Technical Volume must not contain any pricing information.

C - Price volume named: (Offeror's Name) – Price Volume –

The technical and price quote shall be on 8.5 x 11 paper size, font shall be Times New Roman, size 12. All submission documentation shall be reviewed for evaluation purposes provided that they fit within the page limitations and submission guidelines listed below. Offerors who do not abide by the following guidelines shall be eliminated from competition.

TECHNICAL VOLUME PAGE LIMIT AND SUBMISSION

PROCESS

SUBMISSION ITEM

Cover Page Maximum of one (1) page only Cover Page

Evaluation Factor 1

(Technical Approach and Capabilities)

Maximum of ten (10) pages for Technical Narrative and Maximum of

(3) pages for each resume of proposed Key Personnel/Team.

Technical Volume 1

Evaluation Factor 2

(Management Capability)

Past Performance – Maximum of three

(3) pages for each experience.

Technical Volume 1

Evaluation Factor 3

(Past Performance)

Past Performance – Maximum of three

(3) pages for each experience.

Technical Volume 1

PRICE VOLUME PAGE LIMIT AND SUBMISSION

PROCESS

SUBMISSION ITEM

Price Evaluation Maximum of two (2) pages Price Volume

The following factors shall be used to evaluate the offer:

(1) Technical Approach and Capabilities- Offerors should include in their technical approach an understanding of the work and thoroughness shown in understanding the objectives of the SOW, tasks and planned execution of the project. For example, offerors must ensure that their technical approach demonstrates a thorough understanding of Federal Emergency Management Agency (FEMA) policies and procedures as it pertains to executing organizational COOP and EM Programs.

Specifically, their technical approach should soundly demonstrate their capabilities to perform COOP and EM programs in accordance to the MCC Statement of Work provided in Section C of the RFP, specifically sections C.3 and C.4. They should also include evidence of specific methods and techniques for completing each discrete task. Ability to address anticipated potential problem areas and feasibility of solutions to problems and future integration of new processes and technology should be addressed. Lastly, quality and effectiveness of the allocation of personnel and resources should be included in their quote.

(2) Management Capability - the Offeror's recent, relevant, depth and quality of experience, reach back capabilities, proposed staffing, and draft quality control plan shall be outlined in their management plan. MCC anticipates that a single Key Personnel will be able to accomplish all the tasks associated with this requirement. However, offerors are encouraged to provide and propose an appropriate labor mix with the experience, qualifications, skill levels, education, and training to successfully perform. For example, offerors must ensure that their management approach demonstrates a thorough understanding of Federal Emergency Management Agency (FEMA) policies and procedures as it pertains to managing organizational COOP and EM Programs. Specifically, their management approach should soundly demonstrate their capabilities to manage COOP and EM programs and their personnel in accordance to the MCC Statement of Work provided in Section C of the RFP, specifically sections C.5. through C.13.

Resumes shall be submitted for all proposed candidate(s) for that comprise the services required for this effort. Offerors shall have current Moderate Risk Public Trust Security Clearances. Offeror shall have relevant experience highlighted in each candidate's resume(s) submitted at the time of quote submission. Candidates will be evaluated using the factors provided within the Statement of Work located in Section C of this RFP. Candidates for this requirement are considered Key Personnel and are expected to be available to perform upon award. Any certifications or education that is relevant to this effort should also be included with your quote submission. Again, the candidates will NOT be considered Personal Services Contractors (PSCs) within this requirement.

(3) Past Performance - the Offeror shall provide at least three (3) past performance references. Past performance references submitted shall be within the past 3 years. Past performance references shall include at a minimum:

a. Examples of relevant contracts similar in size and scope providing contract number

b. Period of performance,

c. contract value,

d. technical POC,

e. contractual POC,

f. project description, and

g. relevance to SOW

Past performance evaluation shows the offeror's probability of meeting the solicitation requirements and is evaluated to formulate a final rating.

The evaluation will consider the degree to which the offeror met the terms of delivery, quality standards, and was able to achieve customer satisfaction in its performance of these past contracts. If applicable, the evaluation will consider the degree to which the offeror met the performance metrics in these contracts. Customers may be asked to comment on their experience with the offeror and if they will or would continue to do business with them. Past contractual performance problems will be reviewed, as well as, the effectiveness of any corrective action in addressing these problems.

Sources for Past Performance information includes among other things: information provided by the offeror, information obtained from questionnaire and information from any other sources available to the Government, to include but not limited to, the Past Performance Information Retrieval System (PPIRS), Contractor Performance Assessment Reporting Assessment (CPARS), Federal Awardee Performance Integrity Information System (FAPIIS), interviews with Program Managers and Contracting Officers. In the case of an offeror for whom information on past performance is not available, the offeror will be evaluated neither favorably nor unfavorably on past performance. Failure to provide any portion of the information required may adversely affect the offeror's past performance rating.

(4) Price- the Offeror's proposed labor rates (including discounts), quantity of labor hours and total price (including option year) should be included in their price quote. Offerors may propose a single candidate or multiple candidates to complete the tasks identified in this RFP.

The price quote for the COOP Management Servicesshall be a separate volume (i.e. attachment) from the technical volume (i.e. attachment) and contain a completed table as shown in Section B for the award to determine the price is reasonable. A minimum of three (3) electronic documents shall be submitted for this RFP:

MCC 52.204-71 Notice of MCC Electronic Mail Filters

Insert the following clause in all solicitations, requests for information, sources sought notices, and other similar communications and postings:

NOTICE OF MCC ELECTRONIC MAIL FILTERS (APR 2019)

Offerors and other interested parties are hereby notified that the Millennium Challenge Corporation utilizes electronic mail filters for security purposes that may block certain messagesfrom unknown or suspicious senders and certain potentially malicious file types. As such, the following information and guidance is provided:

a) General Inquiries, Questions, and/or Submission of Quotes/Proposals. As unrecognized or unknown senders may be blocked by MCC's email security measures, Offerors and interested parties are advised of the following:

1. Offerors and interested parties must conform to any submission instructions included in this solicitation or notice, including referencing any solicitation or notice number(s) identified in the subject line of any communications regarding it to minimize the chance that the message will be identified as spam or as a suspicious message.

2. MCC considers Offerors and interested parties responsible for confirming with MCC personnel that messages containing such communications, including general inquiries about MCC solicitations, questions regarding MCC solicitations, and electronic submissions of quotes or proposals have been received.

3. As a general practice, MCC acknowledges receipt of inquiries about a solicitation, questions about a solicitation, or submission of quotes/proposals in writing, so if such an acknowledgement has not been received, then the offeror or interested party should contact MCC directly for confirmation of receipt.

4. This verification should be completed by contacting MCC personnel identified directly in this solicitation or notice regarding the inquiry, question, or quote/proposal via telephone number if a confirmation of receipt or acknowledgement is not returned by MCC personnel. As such, Offerors and interested parties, if submitting questions or quotes/proposals that are time-sensitive, must provide sufficient time to contact MCC and verify receipt prior to any quotation/proposal/question due date.

b) Blocked and Unacceptable File Types. Offerors and interested parties are advised that due to current cybersecurity threats, MCC currently blocks attachments containing extensions that run programs. These include any files that contain or are executables, macros, and other extensions that present a threat. As such the Offeror must not use any of these file extensions and remove all macros from Microsoft Office documents (Word, Excel) or their inquiry, question, or quote/proposal will be blocked, preventing receipt of the message by MCC and potentially preventing the Offeror from being considered for award. The following are examples of file types that are blocked, however this list is not exhaustive or fully-inclusive as additional, similar file types may be blocked in the future:

.vbs (Microsoft visual basic scripting)

.vbe (VBScript Encoded Script File)

.scr (script)

.reg (registration file)

.jar (java file extension)

.exe (executable)

.docm (word with macros)

.xlsm (excel with macros)

.pptm (powerpoint with macros)

.app (executable)

.ani (animation files)

.ace (data compression archive file format used by WinAce)

.ico (image file format)

.js (java script)

.zip (compression file)

(End of clause)

MCC 52.204-72 Cover Letter Requirements and Identification of Points of Contact

Insert the following solicitation provision or one substantially similar to it in all solicitations:

COVER LETTER REQUIREMENTS AND IDENTIFICATION OF POINTS OF CONTACT (NOV 2019)

Offerors/offerors must provide a Cover Letter signed by an individual authorized to commit the company to the quote/proposal. The cover letter must include the Offeror/Offeror's Business Entity Name, Address, Point of Contact, Phone Number, Email and DUNS number and identify all enclosures included in the quote/proposal. In addition, the Offeror/offeror must identify the company's anticipated Contractor Performance and Assessment Reporting System (CPARS) Contractor Representative, to include the individual's full name, telephone number and email address. The letter shall reference the solicitation number and acknowledge that it transmits an offer in response to the solicitation and amendment(s). It shall state:

Quote validity for 90 days after submission.

MCC 52.213-70 Exclusion of Quotes and Pre-award Communications with Offerors

As prescribed in COM 13.302-6, the following solicitation provision or one substantially similar must be inserted in solicitations

EXCLUSION OF QUOTES AND PRE-AWARD COMMUNICATIONS WITH OFFERORS (APR 2019)

At any time prior to award, including upon receipt of quotes, the Government may exclude a quote from further consideration for reasons such as (but not limited to): non-compliance with instructions related to this solicitation; the quote is not among the most highly rated; or the quote is not likely to be selected for award. The Government need not notify a Offeror that its quote has been excluded from further consideration nor need it provide the Offeror with a pre-award debriefing. However, the Offeror will be provided post-award notification and if requested, a brief explanation of the basis for the award decision.

After receipt of quotes, the Government will conduct an evaluation. The Government intends to evaluate quotes and issue a contract without communications with offerors. However, during the evaluation process, the Government may, solely at its discretion, communicate with a Offeror for any purpose, such as to gain a better understanding of the quote. As a result of such communication, the Government may allow Offerors to submit quote revisions. If quote revisions are allowed, the Government may, solely at its discretion, impose non-common due dates for the revisions. In other words, the Government may elect to have a quote revision date for a Offeror that is different than the quote revision date for another Offeror(s). The Government need not conduct communications with all Offerors. Rather, the Government may, at its discretion, conduct communications with one or only some Offerors. Furthermore, the Government need not permit all Offerors to submit quote revisions. Rather, the Government may, at its discretion, seek quote revisions from only one or only some Offerors.

(End of clause)