[x] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers lx] is extended. Dis not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.□

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORT ANT: Contractor D is not D is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This solicitation is hereby being amended to incorporate the following change(s):

A.) Provide revisions made to Section 7: “Insurance” of the attached Statement of Work (SOW). Changes are in RED.

B.) To extend the proposal submission due date to no later than 07:00AM (EST) on Thursday, 13 August 2026.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 1OA, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Natalie Ellis

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

(Signature of person authorized to sign)

Previous edition unusable STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

2. AMENDMENT/MODIFICATION NUMBER

A00002

PAGE OF PAGES

1 17

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6)

5. PROJECT NUMBER (If applicable)

951700-26-R-0008

CODE

United States Agency for Global Media Office Of Contracts 330 Independence Avenue SW Cohen Building, Room 4360 Washington, DC 20237

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code)

United States Agency for Global Media Office of Contracts 330 Independence Avenue SW Washington, DC 20237

9A. AMENDMENT OF SOLICITATION NUMBER

A00002

9B. DATED (SEE ITEM 11)

08/05/2026

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE

(X)

3. EFFECTIVE DATE

08/11/2026

1. CONTRACT ID CODE

STATEMENT OF WORK (SOW) – Revised 8.11

Janitorial services

George A. Moore Jr. - Kuwait Transmitting Station

Table of Contents

1. Scope of Work

1.1 General Instructions

1.2 Zones and Work Areas

1.2.1 Restricted / Escorted Technical Areas

1.2.2 Operational / Maintenance Areas

1.2.3 Administrative / Office Areas

1.2.4 General Access / Common Areas

1.2.5 Exterior Mechanical / Utility Areas – Limited Cleaning Scope

1.3 Duties and Responsibilities

1.4 Types of Services

1.4.1 Daily Cleaning Requirements

1.4.2 Periodic Cleaning Requirements

1.4.3 Monthly Cleaning Requirements

1.4.4 Quarterly Cleaning Requirements

1.4.5 Semi-Annual Cleaning Requirements

1.4.6 Annual Cleaning Requirements

1.4.7 Holiday and Long Weekend Cleaning Requirements

1.4.8 Emergency / Additional Services

2. Management and Supervision

3. Locations for Janitorial Services

4. Personnel

4.1 General

4.2 Standards of Conduct

4.3 Notice to the Government of Labor Disputes

4.4 Personnel Security

4.5 Labor Compliance and Worker Protection

5. Materials and Equipment

5.1 Vehicle

5.2 Quality of Materials and Consumables

5.3 Minimum Consumable Requirements

5.4 Performance Requirement

6. Government-Furnished Property/Equipment

7. Insurance

8. Laws and Regulations

9. Transition Plan

10. Deliverables

11. Quality Assurance and Surveillance Plan (QASP)

12. Place of Performance

1. Scope of Work

The Contractor shall perform janitorial services in all designated spaces, including but not limited to halls, offices, restrooms, work areas, entranceways, lobbies, storage areas, stairways, kitchens/pantries, and other interior and exterior areas identified in this Statement of Work (SOW).

The Contractor shall furnish all management, supervision, administrative support, labor, tools, equipment, transportation, and consumable supplies necessary to perform the required services under this contract. Such supplies and equipment shall include, but are not limited to, toilet tissue, paper towels, liquid soap, trash bags, wax, brushes, detergents, disinfectants, vacuum cleaners, pressure washers, mops, brooms, rags, paper drinking cups, and all related cleaning materials required to maintain U.S. Government facilities in a clean, sanitary, safe, and professional condition.

The Contractor shall provide all direct labor personnel necessary to accomplish the work required under this contract. Contractor employees shall be on site only for performance of contractual duties and shall not be present for any non-contractual or personal business purposes.

The purpose of this firm-fixed-price contract is to obtain janitorial services for real property owned or managed by the U.S. Government at the George A. Moore Jr. Kuwait Transmitting Station, U.S. Agency for Global Media (USAGM), Umm Al-Rimam (Adbally Road), Kuwait.

The Contractor shall provide qualified personnel in sufficient numbers to perform janitorial services in all designated buildings and areas of the Station. The Contractor shall perform services during the

Station’s normal working hours, Sunday through Thursday, 0700 to 1530 local Kuwait time, unless otherwise approved by the COR. The Contractor shall schedule work in a manner that minimizes disruption to Station operations.

The COR will provide general guidance regarding workforce requirements and work priorities. The

Contractor shall submit draft cleaning instructions, schedules, and management procedures to the

Contracting Officer’s Representative (COR) for review within 30 calendar days after contract award.

The COR must approve such instructions and schedules prior to implementation.

The Contractor shall ensure that custodial services are performed in a manner that maintains satisfactory facility conditions and presents a clean, neat, sanitary, and professional appearance at all times.

Certain areas at the Station contain energized equipment, high-voltage systems, operating transmission equipment, machinery, maintenance tools, sensitive electronics, or restricted access conditions. Janitorial personnel shall not touch, move, operate, or interfere with any technical, electrical, or mechanical equipment unless specifically authorized by the COR or designated

Government representative. Cleaning of sensitive transmitter components, energized enclosures, and other prohibited technical spaces shall not be performed unless expressly directed and controlled by the Government.

1.1 General Instructions

The Contractor shall prepare daily, weekly, monthly, quarterly, semi-annual, and annual work instructions and schedules, including but not limited to those specified herein. Drafts shall be submitted to the COR within 30 calendar days after contract award. The COR must approve these instructions before implementation.

1.2 Zones and Work Areas

1.2.1 Restricted / Escorted Technical Areas

These areas include locations with high voltage, energized systems, transmitter-related equipment, heavy machinery, generator rooms, technical control systems, power-related equipment, and other potentially hazardous conditions. Access to such areas may require advance coordination and escort by Government personnel. Contractor personnel performing services in these areas shall comply with all Government safety instructions and may only perform the specific services authorized by the COR.

Standard services in these areas may include sweeping, dust removal from accessible non-sensitive surfaces, mopping of open floor areas, and trash removal, as authorized by the

COR.

Cleaning inside generator rooms shall be limited to general housekeeping of floors and accessible non-sensitive surfaces only. The Contractor shall not clean or interfere with generators, fuel systems, electrical panels, or associated equipment.

1.2.2 Operational / Maintenance Areas

These areas may contain maintenance equipment, tools, warehouse storage, powered equipment, and operational materials. Contractor personnel may be allowed unescorted access where approved by the Government, but shall exercise caution and shall not disturb workbenches, stored materials, or equipment. If uncertainty exists, Contractor personnel shall seek guidance from available Government staff or the COR before proceeding.

Standard services in these areas may include sweeping, mopping, dusting accessible surfaces, and trash removal.

1.2.3 Administrative / Office Areas

These areas are primarily offices, meeting rooms, classrooms, kitchens, and related administrative spaces. Contractor personnel may access and service these areas as appropriate. Janitorial staff shall make reasonable efforts to minimize disruption to occupants while performing work. Light furniture and movable items may be repositioned as needed for cleaning and shall be returned to their original location.

Standard services include dusting, sweeping, vacuuming, mopping, interior glass cleaning, trash removal, restroom servicing, and related custodial work.

1.2.4 General Access / Common Areas

These areas include corridors, stairways, entrance lobbies, guard booths, exterior walkways, common washrooms, and other shared spaces. Contractor personnel may perform routine janitorial services in these areas as needed. Care shall be taken to ensure the safety of pedestrians and building occupants. Wet floor signs and other hazard notices shall be used whenever applicable.

1.2.5 Exterior Mechanical / Utility Areas – Limited Cleaning Scope

Exterior mechanical and utility areas include outdoor spaces surrounding buildings where

HVAC equipment, piping systems, structural supports, and related infrastructure are installed.

The Contractor shall perform limited cleaning services in these areas consisting only of:

Removal of loose dust, sand, and debris from ground surfaces

Sweeping/cleaning of concrete areas and walkways

Collection and disposal of trash

The Contractor shall not clean, wash, wipe, or otherwise perform any work on mechanical, electrical, or HVAC equipment, including but not limited to units, piping, valves, supports, control panels, or associated components.

Contractor personnel shall not touch, access, or interfere with any equipment or systems in these areas unless specifically authorized by the COR.

The Contractor shall exercise caution and comply with all Government safety instructions while performing work in these areas

1.3 Duties and Responsibilities

1.3.1 The Contractor’s work instructions shall emphasize safety and security requirements to minimize accidents and unsafe acts.

1.3.2 The Contractor shall provide cleaning services in the order and timeframe that are most efficient and cause the least disruption to normal operations.

1.3.3 The Contractor shall perform services in a manner that minimizes disruption to the normal operation of the facility. The COR will determine and approve schedules that best meet the needs of the facility.

1.3.4 The Contractor shall ensure that all janitorial work is performed in compliance with applicable Occupational Safety and Health Administration (OSHA) standards and other applicable safety requirements.

1.4 Types of Services

Standard services shall include the work identified below in accordance with the following definitions.

Frequency Definition SOW Paragraph

Daily

Once per day, Sunday through

Thursday. The specific time of day will be determined by the

COR based on efficiency and minimal disruption to operations.

1.4.1

Periodic Performed on an as-needed basis depending on condition.

1.4.2

Monthly Once per month, on a date and time determined by the COR.

1.4.3

Quarterly

Every three (3) months, on a date and time determined by the COR.

1.4.4

Semi-Annual

Every six (6) months, on a date and time determined by the

COR.

1.4.5

Annual Once per year, on a date and time determined by the COR.

1.4.6

1.4.1 Daily Cleaning Requirements

1.4.1.1 Floors: Sweep all floor areas and damp mop hard surfaces such as tile, linoleum, marble floors, staircases, and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily movable items shall be tilted or moved to clean underneath. Frequency may be increased during rainy or dusty conditions. When completed, floors and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, remaining dirt, or standing water.

1.4.1.2 Furniture and Surfaces: Dust and clean furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves, coat racks, umbrella stands, pictures, maps, telephones, computers, lamps, and similar office furnishings. All surfaces shall be free of dust, dirt, and sticky residue.

1.4.1.3 Carpets and Rugs: Vacuum rugs, carpets, runners, and carpet protectors so they are free from dust, dirt, mud, lint, loose soil, and debris. Chairs, trash receptacles, and easily movable items shall be moved to vacuum underneath and then returned to their original position.

1.4.1.4 Restrooms, Bathrooms, and Shower Facilities: Thoroughly clean and disinfect toilets, bathrooms, mirrors, and shower facilities using suitable non-abrasive cleaners and disinfectants. Surfaces shall be free of grime, soap scum, mold, and smudges. The

Contractor shall refill paper towels, toilet paper, and soap in all bathrooms and kitchens/pantries. The Contractor shall check heavily used restroom areas multiple times daily, as directed by the COR, to ensure they remain clean and presentable.

1.4.1.5 Waste Receptacles: Empty all waste receptacles daily, including those in offices, restrooms, kitchens/pantries, and common areas. Replace trash liners as required, or at a minimum once per day. Clean receptacles as needed and return them to their original location.

1.4.1.6 Kitchen Utensils: Clean glasses, cups, and other kitchen utensils, as needed, in the conference room, classroom, and administrative and transmitter kitchens. Items shall be washed in hot soapy water, rinsed, dried, and polished as necessary to maintain a presentable appearance.

1.4.1.7 Spot Cleaning of Surfaces: Remove grease marks and fingerprints from walls, doors, door frames, radiators, windows, window frames, glass desk protectors, reception booths, and partitions.

1.4.1.8 Trash Disposal: Remove trash to the designated disposal area as directed by the COR and keep the trash holding area in a clean condition.

1.4.1.9 Exterior Walkways and Driveways: Sweep debris from walkways and driveways and hose-clean those when appropriate based on climatic conditions and water-use considerations.

1.4.2 Periodic Cleaning Requirements

1.4.2.1 Polish brass surfaces, including door and window handles and plaques, as needed.

1.4.2.2 Dust tops of tall furniture, tops of picture frames, and other areas not covered under daily dusting.

1.4.2.3 Spot clean baseboards and walls as needed.

1.4.2.4 Spot wax and polish floors as needed.

1.4.2.5 Spot clean or shampoo small carpeted areas as needed.

1.4.2.6 Dust window sills and blinds as needed.

1.4.2.7 Clean shutters as needed.

1.4.2.8 Sweep and wash terraces and balconies to remove accumulated dirt, dust, and debris as needed.

1.4.2.9 The Contractor shall clean satellite dish areas and associated ground surfaces on a biweekly basis. Cleaning shall be limited to ground surfaces and surrounding areas only. The Contractor shall not clean or interfere with satellite dishes, mounts, cabling, or associated equipment.

1.4.2.10 Vehicle Cleaning: The Contractor shall provide cleaning services for all vehicles associated with the facility, including light vehicles, buses, and heavy equipment.

Services shall include:

Exterior washing to remove dirt, mud, and debris Interior cleaning, including vacuuming of seats, carpets, and floor mats

Wiping and cleaning of interior surfaces (dashboard, panels, steering wheel, doors, and controls)

Cleaning of interior and exterior windows and mirrors

Removal of trash and replacement of liners

Vehicles shall be maintained in a clean, sanitary, and presentable condition at all times.

Heavy equipment shall be cleaned on a monthly / quarterly basis. Other vehicles shall be cleaned at a frequency determined by the COR.

The Contractor shall notify the COR if specialized cleaning is required.

Estimated quantities (subject to change based on Mission requirement): Pickup Trucks

– 3; Full-Size SUVs – 3; SUVs – 3; Heavy Equipment – 8; Buses – 2.

1.4.3 Monthly Cleaning Requirements

1.4.3.1 Clean major appliances inside and out, including refrigerators, ovens, and microwaves.

1.4.3.2 Wipe window blinds with a damp cloth to remove smudges and accumulated dirt.

1.4.3.3 Clean the interior window glass and sash.

1.4.3.4 Move furniture and vacuum or polish floors beneath the furniture, as appropriate.

1.4.4 Quarterly Cleaning Requirements

1.4.4.1 Wash exterior windows. When completed, windows shall be free of smudges, lint, and streaks.

1.4.4.2 Remove and wash window blinds.

1.4.4.3 Shampoo the entire carpet surface in high-traffic areas. Carpet cleaning activities shall not interfere with normal station operations. The Contractor shall coordinate with the

COR to determine a suitable schedule, preferably outside regular working hours.

1.4.4.4 Clean and sanitize the trash holding area.

1.4.4.5 Dust and wipe light fixtures, A/C diffusers, and grilles. Upon completion, fixtures shall be free of bugs, dirt, grime, dust, and marks.

1.4.5 Semi-Annual Cleaning Requirements

1.4.5.1 Strip wax coats, inspect sealer coats, and completely reapply wax coats, as needed.

1.4.5.2 Shampoo carpets in all areas.

1.4.5.3 Carpet cleaning and floor waxing shall be coordinated with the COR to minimize disruption to station operations, preferably outside regular working hours.

1.4.5.4 Clean all light fixtures using appropriate methods to restore their original luster, including washing crystal reflectors individually where applicable.

1.4.5.5 Clean gutters and downspouts of collected debris.

1.4.6 Annual Cleaning Requirements

1.4.6.1 Strip wax and seal coats to the bare floor surface, clean the bare surface, and reapply seal coat and finish. The Contractor shall coordinate with the COR to determine a suitable schedule, preferably outside regular working hours.

1.4.6.2 Clean gutters and downspouts of collected debris.

1.4.7 Holiday and Long Weekend Cleaning Requirements

Cleaning services shall normally be provided Sunday through Thursday. However, in the event of long weekends resulting from U.S. or Kuwait holidays, cleaning services shall still be maintained.

No more than two (2) consecutive days without service shall be permitted except in exceptional circumstances approved by the COR. The Contractor shall coordinate with the COR to determine the required service period and ensure compliance with operational needs.

1.4.8 Emergency / Additional Services

The Contractor shall provide additional or temporary cleaning services as directed by the COR on an as-needed basis. Such services may include, but are not limited to, special cleaning of specific areas, post-maintenance cleaning, or increased cleaning frequency during operational requirements.

The scope, location, and frequency of such services shall be defined by the COR. Work shall be performed in accordance with the contract requirements. The Contractor shall not perform additional services without prior authorization from the COR.

2. Management and Supervision

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor’s workforce at all times. This supervisor shall be the Contractor’s focal point and primary point of contact with U.S. Government personnel. The supervisor shall possess sufficient English language skills to communicate effectively with Government staff. Supervision shall be the supervisor’s sole function.

2.2 The Contractor shall maintain schedules for each employee. These schedules shall consider the hours during which staff can effectively perform services without placing an undue burden on security personnel. For services other than routine daily work, the Contractor shall provide the

COR with a detailed plan and schedule for all on-site personnel, including working hours and assigned tasks.

2.3 The Contractor shall be responsible for quality control. The Contractor shall conduct inspection visits to the work site on a weekly basis. These visits shall be coordinated with the COR and shall not be announced in advance to personnel working on-site.

3. Locations for Janitorial Services

All services shall be delivered on regular Station working days, Sunday through Thursday, 0700 to

1530 local Kuwait time. Any services that may affect normal operations shall be coordinated with the COR to determine the most suitable time for performance.

Location Estimated Area (m²) Surface Material

Admin & Medium Wave

(MW) Building 1,586 Ceramic / Carpet / Linoleum

SW Building (Including external outside concrete 1,557

Cement / Ceramic / Tile /

Linoleum

New SW Building 721 Cement

Front Gate 54 Ceramic

Itemizer Room 18 Ceramic

Back Gate 32 Ceramic

Old Warehouse 273 Cement

New Warehouse 252 Cement

MOC 44 Ceramic

Pump House 9 Cement

Shop Areas 280 Cement

External General Areas

(walkways, entrances, and parking areas – approximate)

Concrete

Subtotal (Primary Areas): 5,126 m²

Monthly-Cleaning Location Estimated Area (m²) Surface Material

MW Antenna Tuning Units – 7

Buildings 446 Metal / Cement

MW Farda TX Building 108 Ceramic

MW Farda ATUs – 3

Buildings 32 Metal

Backup FM 6 Metal

SW ATUs – 5 Buildings 60 Metal

External Equipment-

Associated Areas and open concrete areas (including but not limited to equipment foundations, fuel tank areas, and equipment access ramps-approximate) — cleaning limited to accessible ground surfaces only.

Concrete

Subtotal (Monthly-Cleaning Areas): 1443 m²

Total Estimated Area: 6,569 m²

4. Personnel

4.1 General

The Contractor shall maintain discipline at the site and take all reasonable precautions to prevent unlawful, riotous, or disorderly conduct by Contractor employees. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the

Contractor to remove any employee from the worksite for failure to comply with required standards of conduct. The Contractor shall immediately replace such employee, as necessary, at no additional cost to the Government.

4.2 Standards of Conduct

4.2.1 Uniforms and Personal Equipment: The Contractor’s employees shall wear clean, neat, and complete uniforms when on duty. All uniforms shall be subject to COR approval.

4.2.2 Neglect of Duties: Neglect of duties shall not be condoned. The Contractor shall prohibit sleeping while on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, and refusal to cooperate in maintaining worksite integrity and security.

4.2.3 Disorderly Conduct: Disorderly conduct, abusive or offensive language, quarreling, intimidation, fighting, or participation in disruptive activities that interfere with normal

Government operations shall not be condoned.

4.2.4 Intoxicants and Narcotics: The Contractor shall not allow its employees, while on duty, to possess, sell, consume, or be under the influence of intoxicants, narcotics, or substances that produce similar effects.

4.2.5 Criminal Actions: Contractor employees may be subject to criminal action as allowed by law, including but not limited to falsification, concealment, removal, mutilation, or destruction of official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct; unethical or improper use of official authority or credentials; security violations; or organizing or participating in gambling in any form.

4.2.6 Key Control: The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, or other facilities for the purposes of this contract. The Contractor shall not duplicate keys without COR approval. If unauthorized duplication or loss occurs, the Contractor shall immediately notify the COR and reimburse the Government for the cost of rekeying affected systems.

4.3 Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay timely performance of this contract.

4.4 Personnel Security

After award, the Contractor shall provide the following information for each employee who will work under this contract, including workers and supervisors assigned to the project: Full Name;

Place and Date of Birth; Current Address; Civil Identification Number; and Passport Information.

The Government will conduct background checks on these individuals. It is anticipated that security checks will take approximately 25 days.

Upon approval, the Government may issue identification cards to Contractor personnel.

Contractor personnel shall display Government-issued identification at all times while providing services under this contract. These identity cards remain Government property and shall be returned at the end of the contract, when an employee leaves Contractor service, or upon

Government request. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

4.5 Labor Compliance And Worker Protection

The Contractor shall comply with all applicable local labor laws, regulations, and contract clauses related to employee rights, wages, and working conditions, including requirements consistent with applicable U.S. Government regulations.

4.5.1 Payment of Wages

The Contractor shall ensure that all employees working under this contract are paid their wages in full and on time. Delayed, withheld, or partial payment of wages is strictly prohibited.

4.5.2 Prohibited Practices

The Contractor shall not engage in any of the following practices:

Withholding employee passports or personal identification documents

Retaining or controlling employee ATM cards or bank accounts

Forcing or coercing employees to work

Charging recruitment or placement fees to employees

Restricting employee movement in violation of applicable laws

4.5.3 Employee Rights

All employees shall:

Retain possession of their personal identification documents

Have full control over their wages and bank accounts

Be treated in accordance with applicable labor laws

4.5.4 Government Oversight

The Government reserves the right to:

Conduct interviews with Contractor personnel

Request evidence of wage payments (such as payroll or bank transfer records)

Review compliance with labor requirements

4.5.5 Non-Compliance

Failure to comply with these requirements may result in contract actions, including corrective measures, withholding of payment, or termination in accordance with contract terms.

5. Materials and Equipment

The Contractor shall provide all necessary janitorial supplies and equipment, including but not limited to vacuum cleaners, pressure washers, mops, brooms, dust rags, detergents, and cleaners. All supplies shall be of sufficient quality and suitable for the tasks outlined in this contract.

5.1 Vehicle

The Contractor shall provide a vehicle suitable for transporting personnel, tools, and materials between buildings located on the transmitting station. All costs associated with this vehicle, including maintenance, repairs, fuel, insurance, access authorization, and any fines, shall be the

Contractor’s responsibility.

5.2 Quality of Materials and Consumables

All cleaning materials, chemicals, and consumable supplies provided by the Contractor shall be of commercial-grade quality and suitable for their intended purpose.

The Contractor shall ensure that all consumables are:

New, unused, and of good quality Safe for use in office and technical environments Not diluted, expired, or substandard Not causing damage to surfaces, equipment, or fixtures

Use of low-quality, ineffective, or excessively diluted products is strictly prohibited.

5.2.1 Minimum Consumable Requirements

The Contractor shall provide and maintain the following consumables:

Hand Soap / Hand Wash: Commercial-grade, effective, non-irritating, and not diluted Toilet Paper & Paper Towels: Good quality, durable, absorbent, and suitable for intended use Urinal Screens & Air Fresheners: Installed in all restrooms, provide odor control, and replaced/refilled as required Trash Bags: Adequate strength and proper size to prevent tearing or leakage Cleaning Chemicals: Suitable for surfaces, effective for cleaning/disinfection, and free from strong odors

5.2.2 Performance Requirement

All consumables shall be maintained at a level that ensures:

Continuous hygiene and cleanliness No unpleasant odors in restrooms No recurring complaints from Government personnel

Failure to maintain acceptable quality of materials shall be considered unsatisfactory performance under this contract.

6. Government-Furnished Property/Equipment

The Government will not provide any Government-furnished property or equipment under this contract. The Contractor shall provide all necessary equipment, materials, and supplies required to perform the work.

7. Insurance

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in U.S. Dollars:

Per Occurrence $75,000

Cumulative $75,000

2. Property Damage stated in U.S. Dollars:

Per Occurrence $75,000

Cumulative $ 75,000

7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be provided by law or sufficient to meet normal and customary claims.

7.4 For those Contractor employees assigned to this contract who are either United States citizens, local nationals and/or direct hire, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

7.5 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees, or

f) any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.7 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the United States Agency for Global

Media (USAGM)", as an additional insured with respect to operations performed under this contract.

7.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The

Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

7.9 Defense Base Act (DBA) Insurance: The Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3 to employees assigned to this contract who are either United States citizens, local nationals and/or direct hire. Total cost of DBA should be part of the Firm-Fixed-Price for Base and options periods. The offeror may obtain DBA insurance directly from any Department of Labor approved providers at the DOL website at http://www.dol.gov/owcp/dlhwc/lscarrier.htm

8. Laws and Regulations

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict between contract requirements and local law, the Contractor shall promptly notify the Contracting Officer and propose a course of action for resolution.

8.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent such compliance is not inconsistent with contract requirements.

9. Deliverables

Description Quantity Delivery To Due Date

General Instructions 1 COR 30 days after award

Work Schedules 1 COR Weekly

Quarterly Schedule 1 COR 30 days after award

Semi-Annual

Schedule 1 COR 30 days after award

Annual Schedule 1 COR 30 days after award

Personnel List 1 COR 10 days after award

Evidence of Insurance 1 COR 10 days after award

Licenses and Permits 1 COR Date of award

Transition Plan (if requested) 1 COR 10 days after award

10. Quality Assurance and Surveillance Plan (QASP)

This plan provides a method to promote satisfactory Contractor performance. The QASP gives the

COR a means to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The

Contractor, not the Government, is responsible for management and quality control to meet contract requirements. The Government’s role is to monitor quality and verify that contract standards are achieved.

Performance Objective SOW Paragraph Performance Threshold http://www.dol.gov/owcp/dlhwc/lscarrier.htm

Janitorial Services

Section 1

All required services are performed in accordance with the SOW, including proper cleaning of assigned areas and timely completion of tasks, with no more than one (1) valid customer complaint per month.

10.1 Surveillance The COR will receive and document complaints from Government personnel regarding services provided. If appropriate, the COR will forward complaints to the Contractor for corrective action.

10.2 Standard The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer if services exceed this standard so that appropriate action may be taken under the inspection clause.

10.3 Procedures (a) Government personnel observing unacceptable or incomplete services shall immediately notify the COR. (b) The COR will document the complaint. (c) If the COR determines the complaint is invalid, the COR will advise the complainant and retain the record.

(d) If the COR determines the complaint is valid, the COR will notify the Contractor and allow reasonable time for correction, if available. (e) At a minimum, the COR shall orally notify the

Contractor of any valid complaint. (f) If the Contractor disputes the complaint, the COR will review the matter and determine validity. (g) Complaints will be considered resolved unless otherwise reported by the complainant. (h) Repeat complaints for the same deficiency are not permitted and may result in further contractual action.

11. Place of Performance

George A. Moore Jr.

Kuwait Transmitting Station

U.S. Agency for Global Media

Umm Al-Rimam (Adbally Road), Kuwait