Statement of Work.pdf

STATEMENT OF WORK (SOW)

Transportation Services

George A. Moore Jr. - Kuwait Transmitting Station

Part 1 General Information

1. General: This is a non-personal services contract under which the personnel rendering the services are not prevailing in relationships between the Government and its employees. The Contractor shall ensure that all contractor employees and subcontractor employees are medically, dentally, and psychologically fit for the performance of their duties.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and any other items and non-personal services necessary to perform Staff Transportation Services as defined in this Statement of Work (SOW). Services shall include, but are not limited to, the provision of Bus Services, Mini Van/Full-Size SUV Services, and a dedicated Full-Size SUV for the Foreign Service Officer (FSO).

The Contractor shall be fully responsible for all aspects of transportation operations, including the provision and management of shuttle bus operators (drivers) and chauffeurs; administration, quality control, financial oversight, and subcontractor management; recordkeeping and reporting of operations; vehicle procurement, insurance, registration, and licensing; preventive and corrective maintenance of the vehicle fleet; fueling, cleaning, and inspections of vehicles;

and compliance with all Kuwait safety, inspection, and regulatory requirements.

The Contractor shall provide transportation services in accordance with the following requirements:

• Day Shift: Bus Service (seating capacity as specified in Section 5.7.2).

• Mid Shift: Mini Van or Full-Size SUV (seating capacity as specified in Section 5.7.2).

• Night Shift: Mini Van or Full-Size SUV (seating capacity as specified in Section 5.7.2).

• Foreign Service Officer (FSO): Full-Size SUV (as specified in Section 4.10).

All services shall be performed to the standards identified in this SOW and in the contract issued pursuant to it.

1.2 Background: The U.S. Agency for Global Media (USAGM) Kuwaiti Transmitting Station is located at North of Mutla Ridge, Kuwait. This Station 24 hours of operations are supported by three shifts, morning, midday, and night.

1.3 Objectives: The Contractor shall provide the Government with Transportation Services, which consists of transporting station’s employees & Foreign Service Officer (FSO) from the Kuwait City Areas / Hawally Governorate to and from the Kuwait Transmitting station daily.

1.4 Scope: The Contractor shall provide non-personal services to the Government for Staff Transportation services, as outlined below, for eight routes and three shifts, as specified in Paragraph 5.7 of this contract. All vehicles provided must conform to the shuttle bus requirements outlined in Paragraph 4.8 & 4.9. The Contractor shall deliver the Staff Transportation services in coordination with the Contracting Officer (CO) and the Contract Officer Representative

(COR).

In addition to providing staff transportation services, the Contractor shall also offer transportation services for a Foreign Service Officer (FSO) in the form of full-size SUVs, as detailed in Paragraph 4.8 & 4.10.

1.5 Period of Performance:

The period of performance for this contract shall be one (1) year, beginning 30 September 2025 and ending 29 September 2026, inclusive. Performance under this contract shall not extend beyond the stated end date unless authorized by a written modification. The Contractor shall ensure that all deliverables and performance requirements are completed within this period.

1.6 General Information:

1.6.1 Quality Control Plan ( QCP):

1.6.1.1 The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within ten (10) days of contract award.

After acceptance of the QCP, the Contractor shall receive the acceptance in writing of proposed changes to the QC procedures. The Contractor shall submit QCP changes within five (5) days to the Contracting Officer (CO) and the Contracting Officer Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification: The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable, as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction: The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive, corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services, thereby mitigating the risk(s) associated with the delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work, including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.2 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays:

The following are U.S. legal holidays:

HOLIDAY DAY OBSERVED

New Year's Day January 1 Inauguration Day January 20 (Inauguration Years Only) Martin Luther King’s Birthday Third Monday in January President's Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veteran's Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

Any day designated by Executive Order/Presidential proclamation (including days when the federal government is closed due to weather conditions or other emergencies) is also considered a legal holiday.

The Contracting Officer’s Representative (COR) will provide the Contractor with an updated calendar of recognized holidays following the award of the contract. This calendar will include both U.S. and Kuwait official holidays.

1.6.4 Hours of Operation: The Contractor is responsible for conducting business 24/7 Monday through Sunday except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons.

For requirements related to Transportation service of Foreign Service Officers (FSOs), refer to Paragraph 4.10.

1.6.5 Place of Performance: The place of performance under this contract will be to and from Kuwait City and the

USAGM- Kuwait Transmitting Station, and according to the exhibit B, Route Map, specified at the end of this SOW & para 4.10.2 of this SOW.

1.6.6 Type of Contract: The Government will award a Firm-Fixed Price Contract

1.6.7 General Protection Policy and Procedures:

1.6.7.1 Personnel Security Clearance Requirements: N/A

1.6.7.2 Background Checks: The Contractor shall ensure the Contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the CO or COR upon request. The Government retains the right to exclude any employee from the performance of duties under this contract if a background security check reveals that an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the CO or COR, the ollowing information on any contractor or subcontractor employee performing services under this contract:

(a) Full birth name

(b) Married name (if applicable)

(c) SSN or local equivalent (ID card number)

(d) Date of birth

(e) Place of birth (city, country)

(f) Passport

1.6.7.3 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify the CO and COR of that information.

The Contractor shall make notification of:

(a) Traffic violations, other than parking, will be reported to the CO or

COR only if the contract is for drivers for the Government;

(b) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(b) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

The Contractor’s drivers and supervisors assigned to this contract may be subject to criminal action as allowed by lay in certain circumstances. These include but are not limited to the following actions:

I. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records

II. Unauthorized use of Government property, theft, vandalism, or immoral conduct III. Unethical or improper use of official authority or credentials

IV. Security violations V. Unethical or improper use of official authority or credentials

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office. The CO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the CO will apprise the contractor of how the government views the Contractor's performance, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government: The Contractor shall provide a field supervisor to monitor daily shuttle bus operations, shuttle bus operators (drivers) performance, and serve as a liaison with the USAGM COR. The supervisor may be a driver who must possess sufficient ability in reading, writing, speaking, and understanding of the English language. The Contractor shall also designate a representative who shall serve as the Government’s primary point of contact outside of the Contractor’s hours of operations. The primary purpose of this contact is to provide an emergency contact for the Government and the contractor’s drivers to address any schedule changes and or any emergencies that may arise.

1.6.11 Special Qualifications or Certifications:

1.6.11.1 Refer to paragraph 4.7 Permits

1.6.11.2 Contractor shall be regularly and continuously engaged in the business of providing Staff Transportation services for at least three (3) years; and

1.6.11.3 Contractor shall possess all insurance, permits, licenses, and professional credentials necessary to perform the services as specified.

1.6.12 Identification of Contractor Employees: The Contractor’s employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards. The Contractor’s employees shall have in their possession credentials, identifying themselves as employees of the company.

1.6.12.1 Uniform: All drivers shall wear a distinctive nametag, emblem, or patch attached in a prominent place on an outer garment during appointed duty hours. The Contractor shall provide the shuttle bus operator (drivers) with uniforms. The uniform may consist of the same type and color shirt and slacks for all workers. These uniforms shall be kept clean at all times while on duty and free from defects. The Contractor’s company logo/decal must be clearly shown.

1.6.13 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed or obtained underperformance of this work statement, except to authorize Government personnel or upon written approval of the CO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this SOW. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.13.1 Advertisement and Social Media: The Contractor shall NOT post information to a public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The Contractor shall not cite any information (e.g., contact information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.14 Vetting: The Contractor Company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country in which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country in which the contract will be performed unless the company has been previously barred from performing services for the Government. If during a previous vetting process the company was barred from performing service for the Government, then that is grounds for termination of the contract. If the company is located outside of the country in which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will be coordinated through the US Embassy's Security Office in Kuwait. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.6.15 Phase-in/Phase-Out ( PIPO):

1.6.15.1 Phase In. The Contractor shall establish a plan for organizing, training, coordinating, Mobilizing, and otherwise accomplishing any and all actions necessary to begin the performance of the contract IAW the SOW. To ensure a smooth transition, the Contractor shall submit a Phase-In Plan to the CO with proposal documents.

1.6.15.2 Phase Out. In order to prepare for a situation where a follow-on contract is awarded to other than the incumbent, the Contractor shall provide a phase-out plan for CO approval. This plan shall be provided 120 calendar days prior to contract completion. Contractor personnel shall be available for contract phase-out upon the expiration of the contract for continuity of services. The services under this contract are considered mission-essential and therefore, must be continued without interruption when, upon contract expiration, a successor must continue the services. The incumbent Contractor shall cooperate to the extent required to permit an orderly change over to the successor Contractor.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions:

2.1 Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.2 Contracting officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.3 Contracting Officer Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.4 Defective Service. A service output that does not meet the standard of performance associated with the Statement of Work.

2.5 Deliverable. Anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

2.6 Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the

2.7 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the SOW. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.8 Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.9 Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.10 Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.11 Quality Control (QC). Task performed by the Contractor to improve the quality of the organization’s output

2.12 Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.13 Statement of Work (SOW). Document that enables contractor to clearly understand the government’s needs for the work to be done in developing or producing the goods or services to be delivered. It defines (either directly or by reference to other documents) all work (non- specification) performance requirements for a contractor.

2.14 Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.15 Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.2 Acronyms:

ANSI American National Standards Institute AOR Area of Responsibility CAC Common Access Card CFR Code of Federal Regulations CLIN Contract Line Item Number CONUS Continental United States (excludes Alaska and Hawaii) CO Contracting Officer COR Contracting Officer Representative FAR Federal Acquisition Regulation FN Foreign National FY Fiscal Year FSO Foreign Service Officer GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services IAW In Accordance With IT Information Technology JTR Joint Travel Regulation LN Local National LOA Letter of Authorization ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SOP Standard Operating Procedures SOW Statement of Work TCN Third Country National TE Technical Exhibit USAGM United States Agency for Global Media U.S.C. United States Code

PART 3

GOVERNMENT FURNISHED ITEMS AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: N/A

3.2 Facilities; N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall all necessary vehicles, fuels, lubricants, cleaning supplies, and other materials needed to operate and maintain the Contractor’s vehicles, required to perform work under this contract that is not listed under Part 4 of this Statement of Work.

4.2 The Contractor may NOT purchase, pick-up, or otherwise obtain Contractor furnished supplies, materials, or consumables (including fuel) while transporting USAGM employees. The COR may approve exceptions to this rule on a case-by-case basis

4.3 Uniforms: Minimum of five (5) collared shirts per year shall be provided to each of the employees. The Contractor shall not pass on the cost of the uniforms and footwear to the contract employees but should include it within the rate for Standard Services, as part of their price proposal.

4.4 Material and Equipment: The Contractor shall provide a list of all vehicles, equipment, and materials to provide the shuttling services.

4.5 Material: The Contractor shall provide all necessary vehicles and other materials to the drivers assigned under this contract.

4.6 Equipment: The Contractor shall provide all supplies, and equipment to provide the transportation services.

4.7 Insurance:

4.7.1 Contractor’s Liability. The Contractor shall be liable for bodily injury and property damage, which may occur when performing this contract. The liability insurance shall be written on the comprehensive form of policy. The policy shall provide coverage for passenger liability bodily injury at least $200,000 multiplied by the number of seats or passengers, whichever is greater. The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance coverage required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet the standard and customary claims

4.7.2 FAR 52.228-10 Vehicular and General Public Liability Insurance (APR 1984)

4.7.2.1 The Contractor, at the Contractor’s expense, agrees to maintain, during the continuance of this contract, vehicular liability and general public liability insurance with limits of liability for (1) bodily injury of not less than $200,000 for each person and $500,000 for each occurrence, and (2) property damage of not less than $20,000 for each accident and $40,000 in the aggregate

4.7.2.2 The Contractor also agrees to maintain workers’ compensation and other legally required insurance with respect to the Contractor’s employees and agents

4.7.3 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance.

4.7.4 The Contractor agrees that the Government shall not be responsible for personal injuries or damages to:

a. Any property of the Contractor

b. Its officers

c. Agents

d. Servants

e. Employees, or

f. Any other person

That may arise from an incident related to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any, and all claims arising, except in the instance of gross negligence on the part of the Government.

4.7.5 The Contractor shall obtain adequate insurance for damage, or theft, of materials and equipment in transit to the site or in storage on or off the site.

4.7.6 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through United States Agency for Global Media (USAGM)," as an additional insured for operations performed under this contract.

4.7.7 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award.

The Government may rescind or terminate the contract if the Contractor fails to submit insurance certificates identified above.

4.8 Permits:

Without additional cost to the United States Government, the Contractor shall obtain all permits, licenses, registrations, and appointments required for the execution of work under this contract. The Contractor shall obtain these permits and licenses in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of the application for such permits and licenses to the Contracting Officer with its quotation and shall provide any updates as they become available to the Contracting Officer. Application, justification, fees, and certifications for any licensure required by the host government are entirely the responsibility of the offeror.

4.9 Shuttle Vehicle –Mini Bus / Mini Van:

The Contractor shall possess sufficient equipment to provide uninterrupted service. The Contractor may adjust the compliance (size, style, type) of their vehicle fleet to maximize efficiency or to further cost savings, provided that all such vehicle meets the requirements.

4.9.1 The vehicle/s used for this service must not be older than three (3) years model year or newer.

4.9.2 The vehicle must accommodate the expected number of passengers.

4.9.3 The vehicle/s must be equipped with working air-condition and heater system.

4.9.4 The vehicle/s must be equipped with safety seat belt for each of the vehicle seats.

4.9.5 The Vehicle/s must be equipped with operational windows, Emergency exit, Fire extinguisher and First Aid kit.

4.9.6 The vehicle/s must be maintained following the manufacture’s quarterly, annual, and use- based (odometer) required scheduled maintenance

4.9.7 The Contractor and its operations, including the provision of shuttle bus and mini bus services, shall comply with all applicable Kuwait laws and regulations governing transportation services. This includes, but is not limited to, compliance with safety standards, emissions requirements, and any other regulatory provisions related to the operation of passenger vehicles.

4.9.8 Replacement vehicle, which, for any reason, does not meet minimum requirements specified, shall be replaced immediately so that service will not be delayed or interrupted. Replacement vehicles shall meet all requirements of those normally used. During instances when the Contractor is unable to provide operable vehicles, the Government has the option to either utilize the services of other firms or to operate Government resources to meet transportation requirements until the Contractor resumes normal operations temporarily.

Any expenses incurred by the Government shall be chargeable to the Contractor and deducted against the fixed-monthly rate.

4.10 Transportation Service for FSO:

4.10.1 Vehicle Specifications:

o The Contractor shall provide full-size SUVs with Premium wash, that meet the following specifications:

Seating for 7-8 Passengers with Adjustable Seat.

Advanced Safety and Driver Assistance Features.

High-Performance V6/V8 or Equivalent Engine.

Key Features:

Leather seats with ample legroom for comfort.

Climate control with separate settings for the front and rear.

Modern infotainment system with navigation and Bluetooth capabilities.

Ample trunk space for carrying personal items and meeting materials.

Advanced safety features, including airbags, stability control, and parking sensors.

Tinted windows for privacy.

Power-operated windows and seats for convenience.

Smooth and efficient drive suitable for long-distance commutes.

o Schedule: Station Working Hours 07.00 to 15.30, Sunday through Thursday.

4.10.2 Transportation Scope: The vehicle will transport the FSO from Kuwait City Areas / Hawally governorate to the USAGM station and other locations as required for meetings or official duties, according to the scheduled itinerary.

4.10.3 Vehicle used for this service must not be older than three (3) years year model or newer.

4.10.4 The vehicle must be maintained following the manufacture’s quarterly, annual, and use- based (odometer) required scheduled maintenance

4.10.5 The vehicle, the Contractor and its operations must comply with all Kuwait laws for operation of shuttle buses transportation services, including all applicable safety and emissions regulations.

4.10.6 Vehicle must be equipped with operational windows and First Aid kit.

4.10.7 Replacement vehicle, which, for any reason, does not meet minimum requirements specified, shall be replaced immediately so that service will not be delayed or interrupted. Replacement vehicles shall meet all requirements of those normally used. During instances when the Contractor is unable to provide operable vehicles, the Government has the option to either utilize the services of other firms or to operate Government resources to meet transportation requirements until the Contractor resumes normal operations temporarily.

4.10.8 Any expenses incurred by the Government shall be chargeable to the Contractor and deducted against the fixed-monthly rate

PART 5 SPECIFIC

TASKS

5. Specific Tasks: The Contractor shall provide non-personal services to the Government with Transportation Services during the shifts, schedules, and for the routes specified in paragraph 5.7. Required vehicles conformed to paragraph 4.8 Shuttle Buses.

For requirements related to Transportation service of FSO’s, refer to Paragraph 4.10.

5.1 Basic Services: The Contractor shall provide non-personal services to the Government with Transportation services during the shifts, schedules, and for the routes specified in paragraph 5.7. All required vehicles must be issued with a full tank, and assigned driver. The Contractor shall accomplish the Transportations services in coordination with the Contracting Officer (CO) and the Contracting Officer Representative (COR).

5.2 The Contractor shall provide general instructions, and a standard of operation procedures SOP, pertaining to providing the

Transportation services within 30 days from award to the COR.

5.3 Vehicles: The Contractor shall provide shuttle buses that meet Paragraph 4.8 Shuttle Buses. The buses will be equipped with power steering, power brakes, air conditioning system, and with the standard safety equipment as required by local transportation laws. Requirements will include, but are not limited to, seat belts for each of the vehicle seats, operational windows, emergency exit, first aid kit, serviceable spare tire, jack, and tire tools warning devices ( such as warning triangle) and no front windshield cracks or breaks. Vehicles must be in compliance with all local vehicle and / or transportation regulations during the entire period of performance.

5.3.1.1 The Contractor shall repair or replace the damaged vehicle with the same type of vehicle within 1 hour notification from the COR. The Contractor shall provide a replacement bus when a bus goes out of service.

An adequate bus must be available so a similar sized and equipped replacement bus can be deployed within one (1) hour of a bus taken out of service

5.3.1.2 The Contractor shall have the availability of back up vehicles for immediate transportation of personnel in the event of a maintenance breakdown.

5.3.1.3 The COR will consider all terms specific within this contract, local law, and “U.S. Safety Standards” as a guide for accepting and / or rejecting vehicles.

5.4 Maintenance of vehicles: The Contractor, bus operator (driver), or FSO’s chauffeur shall perform daily vehicle inspection before each trip to ascertain vehicle defects and identify any safety or concerns. Vehicles shall arrive clean, fully topped off with fluids (i.e., oil, brake fluids, window washer fluids), and all lights (head, parking, and back-up) shall be functional. At the minimum, the Contractor shall complete the following maintenance:

5.4.1 Daily Schedule

5.4.1.1 Fuel tanks filled

5.4.1.2 All fluids checked

5.4.1.3 All lights checked

5.4.2 Weekly Schedule

5.4.2.1 Inspect tires

5.4.2.2 Check tire pressure

5.4.2.3 Inspect safety belts

5.4.3 The Contractor or , bus operator (driver), or FSO’s chauffeur shall perform monthly vehicle inspection of the following to ensure all time compliance with the Government requirements:

I. Individual permanent seats and lap belts for each passenger II. Emergency Exit

III. First Aid kit

5.4.4 The Contractor shall maintain all shuttle buses & SUV in good working order at all times performing quarterly, annually, and or use-base (odometer) scheduled maintenance, repairs, cleanliness (inside and out), and overall appearance. The Contractor shall keep records of performed maintenance at all times.

5.4.5 All spills of hazardous materials (oil, fuel, hydraulic fluids, etc.) caused by the Contractor during the performance of this contract shall be cleaned up and removed by the contractor at their own expense.

5.4.6 The USAGM COR shall request the Contractor to remove from service immediately any shuttle bus /SUV that, in the opinion of the Agency, fails to meet standards of maintenance, repairs, cleanliness, overall appearance, or is deemed to be unsafe for the transport of passengers. All the vehicles must be washed on the outside once a week, both inside and outside at least once (1) a month.

5.4.7 Vehicles must meet the standards required by local and host country laws and regulations and meet the safety inspection requirements. If any vehicle is determined to be unsafe or unsatisfactory, its use is prohibited until such conditions corrected. In such event, the Contractor must provide a replacement vehicle to maintain the schedule

5.4.8 The Contractor shall perform a quarterly customer satisfaction surveys to measure shuttle bus operators' (Drivers) performance. The Contractor shall deliver the survey findings to the COR and coordinate any changes needed to address quality control

5.5 Contractor’s Personnel

The Contractor shall submit a Personnel List spreadsheet (to be used for information purposes only) to the COR within 10 (ten) working days of the Contract Award. Anytime a change in personnel takes place, an updated spreadsheet shall be submitted to the COR within ten (10) working days of the change.

5.5.1 Management:

The Contractor shall be responsible for all aspects in regards to management for providing the shuttle bus services including:

5.5.1.1 The Contractor is responsible for hiring field supervisor(s) to monitor daily shuttle bus operations, shuttle bus operators (Drivers) / FSO’s chauffer performance, and serve as a liaison with USAGM Contracting Officer Representative (COR). The supervisor may be a driver. The supervisor must possess sufficient ability in reading, writing, and speaking and understanding the English language.

5.5.1.2 The Contractor shall designate a representative who shall serve as the Government’s primary point of contact outside of the Contractor’s hours of operations. The primary purpose of this contact is to provide an emergency contact for the Government and the Contractor’s drivers to address any schedule changes and or any emergencies may arise

5.5.1.3 The Contractor is responsible for hiring experienced, licensed drivers to operate the vehicles.

5.5.1.4 The minimum response time for telephone contact is 15 minutes and one hour (1) for email communication.

5.5.1.5 The Contractor shall provide a replacement bus operator (driver), or FSO’s chauffeur to fill in for sick and vacation days. The Contractor must identify the drivers associated with each shift in their weekly schedules provided. The Contractor shall notify the COR of any schedule deviations 24-hours in advance of the changes

5.5.2 Bus operator (driver), or Foreign Service Officer's (FSO's) chauffeurs:

5.5.2.1 The shuttle bus operator (driver) and FSO's chauffeur must possess sufficient ability in reading, writing, speaking, and understanding the English language to carry out duties.

5.5.2.2 Driver/Chauffer must possess a valid Kuwait driver license, including a license for the class of vehicle they will be operating. Any such licenses shall be in possession of the drivers when operating a vehicle under this contract. Any such licenses shall be available for inspection by the COR on request

5.5.2.3 All the Driver/Chauffer shall have five years or more of driving experience with no major accidents.

(“Major” accidents being defined as accidents resulting in bodily injuries or property damage more than $1,000)

5.5.2.4 Driver/Chauffer must be familiar with Kuwait Roads and traffic patterns. To the extent practical, drivers expected to be knowledgeable of local traffic conditions, particularly those routinely affected by commuter traffic, seasonal weather conditions, major construction, and hindrances that may otherwise adversely affect departure and arrival times

5.5.2.5 Drivers/Chauffer shall make a reasonable attempt to transport staff to the station within 15-minutes prior to their shift schedule. In case of unforeseen circumstances that will hinder the driver from arriving within 15 minutes earlier, the driver is expected to inform the Contract Representative in a timely manner

5.5.2.6 Driver/Chauffer shall spend no more than One hour 15 minutes in commute time from designated pickup points to the station. The driver is expected to inform the Contract Representative of any unforeseen circumstances that will result in extended time

5.5.2.7 Driver must operate the shuttle buses in a safe, responsible, courteous and prudent manner in accordance with all Kuwait traffic laws

5.5.2.8 Drivers/Chauffer must perform daily and weekly vehicle checks provided here within to ensure safety

5.5.2.9 All drivers shall wear a distinctive nametag, emblem, or patch attached in a prominent place on an outer garment. The Contractor’s employees shall have in their possession credentials, identifying themselves as employees of the company.

5.5.2.10 Clothing shall be kept clean and neat (i.e. no debris, dirt, mud, stains, rips, tearsor holes) as practicable considering work conditions. Drivers provided by the Contractor under this contract shall present a neat appearance and maintain a professional decorum at all times.

5.5.2.11 The Contractor shall provide drivers with a standard daily uniform to include the company logo. At a minimum, drivers will wear full length slacks, a short sleeve shirt or polo shirt without a tie, and covered toe shoes.

5.5.2.12 Physical Examinations. Valid evidence of a current (not more than three months old) physical examination of drivers who are proposed to work under this contract, shall be provided to the COR no later than two weeks prior to the beginning of the contract. It must show the proposed driver to be free from communicable diseases and physical defects, which could interfere with safe bus operation. This physical and certification shall meet all statutory requirements for licensing and operation of the type of vehicle driven.

5.5.2.13 The drivers are strictly prohibited from driving while intoxicated. The Contractor guarantees that all drivers are tested for alcohol before they start their runs under this contract. The Contractor shall immediately replace those drivers who do not pass the test for alcohol.

5.5.2.14 The Contractor shall ensure that drivers are able and capable of safely operating vehicles and are not under the effects of alcohol, drugs or controlled medications that could affect their ability to operate a motor vehicle at least eight (8) hours prior to and during the performance of their duties. Any driver suspected of reporting for duty under the effects of alcohol or drugs shall be immediately reported to the COR. Any driver found to be operating a vehicle under the influence of drugs, alcohol or controlled medication will be removed from the site and not allowed to return. Contractor shall immediately replace the driver after the notification from the COR.

5.5.2.15 Drivers shall be trained in the use of the first aid kits that are installed in the buses

5.5.2.16 Drivers must agree not to smoke, eat, or drink on the buses while transporting US Government passengers.

5.5.2.17 Drivers must be fully licensed and insured before operating their assigned vehicle and must have a safe driving record for the last year.

5.5.2.18 Drivers shall report for work on time.

5.5.2.19 Drivers shall have specific knowledge of local road networks.

5.5.2.20 Drivers shall not text at any time when driving and will only stop in safe and authorized places to answer or make urgent phone calls.

5.5.3 Employees Conduct

5.5.3.1 All Driver/Chauffer must provide quality customer service.

5.5.3.2 The Driver/Chauffer shall maintain discipline at USAGM site and shall take all reasonable precautions to prevent any unlawful, riotous, or disorderly conduct. The Driver/Chauffer shall preserve peace and protect persons and property on-site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government

5.5.3.3 All employees must always be respectful of others and may not engage in disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting, or illegal behavior.

Also included is participation in disruptive activities, which interfere with normal and efficient Government operations

5.5.3.4 The Contractor’s driver, while on duty operating the shuttle bus, or at the Government site, shall not possess, sell, consume, or be under the influence of intoxicants, drugs, or substances that produce similar effects.

5.5.3.5 The contractor must provide the Driver/Chauffer with uniforms. The uniform must be kept clean at all times while on duty and free from defect. The Contractor’s company decals must be clearly shown

5.5.3.6 The contractor’s drivers and supervisors assigned to this contract may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following action:

5.5.3.6.1 Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records

5.5.3.6.2 Unauthorized use of Government property, theft, vandalism, or immoral conduct

5.5.3.6.3 Unethical or improper use of official authority or credentials

5.5.3.6.4 Security violations

5.5.3.6.5 Unethical or improper use of official authority or credentials

5.6 Communications

5.6.1 Both the shuttle bus operator (Driver), Foreign Service Officer's (FSO's) chauffeurs and the supervisors must possess sufficient ability in reading, writing, speaking, and understanding the English language to carry out duties

5.6.2 The minimum response time for telephone contact is 15 minutes and one hour (1) for email communication

5.6.3 The Contractor must purchase a communication system for all buses. Please note that any kind of communication system is acceptable as long as the Contractor can communicate at all times with operators (Drivers) in the field

5.7 Shift, schedule, and routes

5.7.1 Shift

The contractor shall provide daily transportation services per below Schedule to support normal 24-hour shift operations. The Contractor shall maintain the shuttle bus operator (Driver) schedules to support non-disruptive transporting services to-and-from the Station around the daily three shifts. Employees shall typically arrive at the station within 15- minutes prior to their scheduled shift; and shall spend no more than 1-hour 15 minutes in commute time from designated pickup points to the station.

The number of personnel transported to-and-from the station will vary depending on shift time, weekday, weekend, and holidays, The COR shall provide an updated pick-up and drop-off roster to the Contractor throughout the term of this contract, or on an as-required basis.

5.7.2 Schedule

Staff Transportation:

SHIFT

TIMES

Number of Passengers (approx.)

Normal Workday

Weekends & Holidays

Day Shift 7:00AM – 3:30PM 30 3 Mid Shift 3:30PM – 11:30PM 3 3 Night Shift 11:30PM – 7:30AM 3 3

• The station currently operates two (2) shifts:

o Day Shift: 7:00 AM – 3:30 PM o Mid Shift: 3:30 PM – 11:30 PM

• The Contractor shall provide Night Shift (11:30 PM – 7:30 AM) service upon written/email notification from the Contracting Officer (CO), with coordination by the Contracting Officer’s Representative (COR).

• Shifts are subject to change based on mission requirements. The CO will provide official direction regarding required shift coverage.

• Pricing shall be on a per-shift basis. CLINs in Exhibit-A - Bid form shall identify each shift as a separately priced unit (e.g., per shift/day).

The Contractor shall submit a weekly transportation service schedule to the CO/COR on the first day of each week, showing coverage for all directed shifts.

FSO Transportation:

o Station Working Hours 0700 to 1530, Sunday through Thursday.

o Shifts are subject to change based on mission requirements. The CO will provide official direction regarding required shift coverage.

5.7.3 Routes (Employees pick-up and drop-off points)

USAGM personnel resides throughout Kuwait City areas. To simplify transportation requirements, the station has adopted a transportation plan that encompasses Kuwait. Staff is picked up and dropped off from designated locations. Refer to Exhibit B for pick-up and drop-off points, and the number of employees currently utilizing those locations.

Note: Pickup and drop points, number of passengers, and sequence stop points may vary depending on the number of personnel scheduled for work. Listed below are the required pickup and drop route points.

a. Route No. 1 Esa al Katami Street – Near Salmiya Garden

b. Route No. 2 Qatar street Block, Block 6, Salmiya

c. Route No. 3 Qatar street Block, Block 8, Salmiya

d. Route No. 4 Hamad Al Mubarak Street, Block 8 Salmiya

e. Route No. 5 Hamad Al Mubarak Street, Block 2, Salmiya

f. Route No. 6 Mugera Bin Shoba Street, Block 8, Salmiya

g. Route No. 7 Al Mugera Bin Shoba Street, Block 11, Salmiya

h. Route No. 8 Al Mugera Bin Shoba Street, Block 12, Salmiya

For requirements related to Transportation service of Foreign Service Officers (FSOs), refer to…