91003119F0003_DCC Contract.pdf

This federal contract opportunity is for digital customer care services to be provided to the Department of Education. The solicitation seeks proposals to develop and manage various digital customer engagement platforms to provide assistance to students, parents, and other stakeholders. Services will include staffing a multi-channel contact center for inquiries arriving via website forms, email, live chat, and a toll-free phone number. The contract term is for one base year with four optional one-year extensions and has an estimated value of $50-100 million. Proposals are due 60 days from the date of publication, with award anticipated 90 days thereafter. The opportunity is unrestricted and available to all responsible sources.