RFQ - Professional Development Subscriptions.pdf

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. The solicitation number is 88310324Q00083 and is issued as a Request for Quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2024-05 effective May 22, 2024. This is a full and open RFQ under NAICS code 513210, Software Publishers. CONTRACT LINE ITEM NUMBER(S): See Attachment 1, Schedule of Prices. REQUIREMENT: The National Archives and Records Administration (NARA) has a requirement to obtain Membership Subscriptions for Online Professional Development Subscriptions, including online courses, e-books, and audio books. See Attachment 2, Requirements. PERIOD OF PERFORMANCE: The period of performance will consist of a base year and two (2) option years. The following Federal Acquisition Regulation (FAR) clauses are incorporated and are to remain in full force in any resultant contract. FAR provisions will be removed prior to award. FAR provision 52.212-1, Instructions to Offerors

- Commercial Products and Commercial Services (Sep 2023). Addenda: (1) Change paragraph

(c) to read: Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers. (2) Delete paragraph (h), Multiple Awards. - see below for additional quotation submission instructions. EVALUATION (In lieu of FAR provision 52.212-2): Evaluation and award will be in accordance with Simplified Acquisition Procedures at FAR 13.106, Soliciting Competition, Evaluation of Quotations or Offers, Award and Documentation authorized by FAR Subpart 13.5, Simplified Procedures for Certain Commercial Products and Commercial Services as prescribed by FAR 12.301(c)(2). Selection of the Contractor for this contract will be based on NARA’s assessment of the best overall value to the Government. Accordingly, best value for this contract will be obtained through a lowest price technically acceptable evaluation. Accordingly, best value for this contract will be evaluated based on the following evaluation factors: (1) Technical Approach (Volume I). The Government will assess the Contractor’s demonstrated technical knowledge and competence with regard to the Government’s requirements in Attachment 2, Requirements. The Government will also assess the Government Product/Service Accessibility Template (GPAT) (See Attachment 3, Government Product/Service Accessibility Template for Online Video Training Library) or the contractor’s supplied Vendor Product/Service Accessibility Template (VPAT). Contractors must identify the type of training that will be provided (Web-based or Instructor-led). The courses, e-books and audio book list should include the following information: the course, e-book, audio book title, duration/length, subject, and description. (2) Price (Volume II). The Government will assess the Total Contract Price in Attachment 1, Schedule of Prices. Exceptions taken to any terms and conditions stated in the RFQ must be clearly outlined on a separate page of the Contractor’s quotation entitled “Exceptions”. The Contractor must also include a justification and the cost impact of each exception noted. However, Exceptions may render the quotation unacceptable for award. The Government reserves the right to make an award on the initial quotation without communicating with contractors. For evaluation purposes, the total price for each Contract Line Item Number (CLIN) will be determined by multiplying the maximum quantity by the fixed unit price. The total price for each fixed-price CLIN will be determined by multiplying the quantity by the fixed unit price. The total price for each performance year will be determined by summing the total prices of each CLIN. The evaluated total contract price will be determined by summing the total prices of all performance years (base year and all option years). FAR provision 52.212-3, Offeror Representations and Certifications – Commercial Products and Commercial Services (May 2024) - The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (v) of this provision. FAR clause 52.212-4, Contract Terms and Conditions - Commercial Products and Commercial Services (Nov 2023) – see Attachment 5, Additional NARA Terms and Conditions (Addenda to FAR clause 52.212-4). FAR clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Products and Commercial Services (May 2024) - see Attachment 6, FAR Clauses for the full text of this clause and for additional applicable FAR clauses. FAR provision 52.217- 5, Evaluation of Options (Jul 1990). The Contractor is required to be registered in the System for Award Management (SAM) and maintain registration until final payment in accordance with FAR provision 52.204-7, System for Award Management (Oct 2018). Full text provisions and clauses can be found at http://www.acquisition.gov. QUESTIONS: Questions regarding this RFQ must be submitted in writing to the Contract Specialist, Ms. Tyrice Buie (Contractor) at tyrice.buie@nara.gov no later than 5:00 PM ET on June 19, 2024 to be considered. Questions submitted in any other manner will not be answered. Contractors are requested to group and submit questions in the same order found in the RFQ while making reference to the particular paragraph number. The Government will answer questions or requests for clarification via a written RFQ amendment. QUOTATION DUE DATE: Quotations must be received by 3:00 PM ET on June 28, 2024. Failure to submit quotations by the due date and time may result in rejection of the quotation as untimely. Contractors submitting via e-mail are cautioned to allow one extra business day for delivery and confirm receipt of quotation as the e-mail will need to pass through IT security. QUOTATION SUBMISSION INSTRUCTIONS: NARA requests that contractors email one (1) copy of the quotation to: tyrice.buie@nara.gov. Contractors must also submit, with its quotation, representations required by FAR provision 52.204-24, Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment, FAR provision 52.204-26, Covered Telecommunications Equipment or Services- Representation, or FAR provision 52.212-3(v), Covered Telecommunications Equipment or Services-Representation. Please indicate in the quotation if the representations are complete in the contractor’s SAM profile.

NARA – 88310324Q00083 – Professional Development Content Subscription

ATTACHMENT 1

SCHEDULE OF PRICES

Base Year: July 15, 2024 through July 14, 2025

CLIN DESCRIPTION QTY UNIT FIRM-FIXED

UNIT PRICE

TOTAL FIRM-

FIXED PRICE

0001 The Contractor shall provide Technology & Developer Expert Content in accordance with Attachment 2, Requirements

Each

0002 The Contractor shall provide Compliance Complete Content in accordance with Attachment 2, 1,000

0003 The Contractor shall provide Leadership Development Content in accordance with

0004 The Contractor shall provide Business Expert Content in accordance with

1,500

TOTAL BASE YEAR PRICE: $____________

Notes:

1. All ancillary fees such as access, set-up, etc. shall be included in the firm-fixed unit price.

2. The Contractor shall multiply the “Quantity” by its quoted “Firm-Fixed Unit Price” to calculate the “Total Firm-Fixed Price” for each CLIN. Add the totals for CLIN 0001 through CLIN 0012 to calculate the “Total Contract Price”.

Option Year I: July 15, 2025 through July 14, 2026

UNIT PRICE

TOTAL FIRM-

FIXED PRICE

0005 The Contractor shall provide Technology & Developer Expert Content in accordance

0006 The Contractor shall provide Compliance Complete Content in accordance with

0007 The Contractor shall provide Leadership Development Content in accordance with

0008 The Contractor shall provide Business Expert Content in accordance with

TOTAL OPTION YEAR I PRICE: $____________

Option Year II: July 15, 2026 through July 14, 2027

UNIT PRICE

TOTAL FIRM-

FIXED PRICE

0009 The Contractor shall provide Technology & Developer Expert Content in accordance

0010 The Contractor shall provide Compliance Complete Content in accordance with

0011 The Contractor shall provide Leadership Development Content in accordance with

0012 The Contractor shall provide Business Expert Content in accordance with

TOTAL OPTION YEAR II PRICE: $____________

TOTAL CONTRACT PRICE: $____________

ATTACHMENT 2

REQUIREMENTS

1.0 INTRODUCTION

The National Archives and Records Administration (NARA)’s mission is to safeguard and preserve the records of the United States Government, ensuring that the public can discover, use, and learn from this documentary heritage. NARA ensures ready access to the essential evidence that documents the rights of American citizens, the actions of Federal officials, and the national experience. The agency meets thousands of information needs daily, ensuring access to records on which the entitlements of citizens, the credibility of the United States Government, and the accuracy of history depend.

2.0 SCOPE

2.1 NARA has a requirement to acquire services for unlimited and unrestricted access to an on-line library of professional development content including (1) online courses, (2) e-books, and (3) audio books. These online resources must integrate with NARA’s Cornerstone OnDemand, Inc. (CSOD) Learning Management System (LMS) to allow for content search within the LMS; display content; launch content without additional authentication; and track progress and completion for all NARA users.

2.2 This will allow individuals from beginners to advanced users the ability to discover and focus on a variety of topic categories. The library will also allow individuals to listen to instructors, set their own pace, learn anywhere with mobile flexibility (streaming or web-based), and to create records of completion in the student’s transcript.

2.3 The Contractor’s catalog must include self-paced courses, video, e-books, and audio books.

2.4 Course content must meet Web Content Accessibility Guidelines (WCAG) 2.2 requirements.

3.0 REQUIREMENTS

3.1 General Requirements

3.1.1 The Contractor shall provide membership subscriptions for 3,700 users/seats for the base year plus two (2) option years for professional development courses and content in the following areas: Business skills; Productivity; Project Management; Team Skills; IT and desktop tool skills; Leadership; Workplace Safety and health; and Federal government compliance topics.

3.1.2 Membership shall include all new content released during the contract period of performance at no additional cost

3.1.3 All subscribed content items must fully integrate with NARA’s Cornerstone OnDemand, Inc. (CSOD) Learning Management System (LMS) to allow for content search within the LMS; display content; launch content without additional authentication; track progress and completion for all NARA users; automatically synchronize and maintain the content library, such that retired content is automatically made unavailable in the LMS, and new content is automatically made available in the LMS.

3.1.4 System uptime of 99% is expected, with a maximum of two (2) hours of downtime per year. Any maintenance resulting in any downtime shall be scheduled and advance notice of one week shall be posted on the website.

3.1.5 The Contractor shall provide apps for mobile devices (both iOS and Android devices) and a mobile website.

3.1.6 All content in the subscribed catalog shall be provided without the installation of any new software and shall be accessible through a web-browser.

3.1.7 The Contractor shall be able to support offline access with the ability to download courses and/or movies and watch when not connected to the Internet (through iOS/Android apps).

3.1.8 Tier 1 help desk services shall be available 8:00 AM to 5:00 PM ET, Monday through Friday for administrators only.

3.1.9 The system shall have the ability to:

3.1.9.1 Provide full reporting capabilities that shall summarize usage details for the entire organization and individual users; track which courses get the most views; indicate how often users access the training site and which training materials were viewed; and list courses completed by each user, along with associated certificates within thirty (30) days of completion.

3.1.9.2 Export all of NARA’s user data and history to a non-proprietary data format (such as .XLS, CSV, .XML, or .JSON) through the administration interface up to 15 days after the conclusion or termination of the contract.

3.1.10 Requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) are determined to be relevant for this requirement. Accordingly, web-based training outputs/deliverables should meet applicable accessibility requirements and should not adversely affect accessibility features of existing Electronic and Information Technology (EIT) technologies. See Attachment 3, Government Product Accessibility Template (GPAT).

3.1.11 Content shall be up-to-date and current for each user. New content shall be included in the subscription price, and access to old content shall never be restricted.

3.1.12 New content shall be made available to subscribed members as soon as it is released.

3.1.13 Content delivery shall work on all platforms, including Windows, Mac OS, desktops, laptops, iPads, iPods, iPhones and Android devices.

3.1.14 The vendor’s e-book / audiobook library must contain titles that cover, at a minimum, the following subject areas:

• IT Security

• Workplace Safety

• Productivity

• Leadership

• IT and desktop tool skills

• Project Management

• Team Skills

• Business Skills

3.2 Additional Course and Video Requirements

3.2.1 The Contractor shall provide rich-media high-definition videos for all online training courses. Courses shall include studio-quality audio and video production. Videos shall be simultaneously available to all users 365 days per year and 24/7 per day at any location with Internet access, on both computers and mobile devices.

3.2.2 Courses shall be delivered in high-definition video and audio. Users shall be able to pause, rewind, replay, fast-forward and control the speed of video playback. Users shall be able to bookmark courses, bookmark individual movies and add courses to their playlists. Users shall be able to create and share course playlists with colleagues. Course queues, bookmarks and playlists shall be accessible and synced whether onsite, offsite or while using a remote device like a smartphone or tablet.

3.2.3 Courses that provide instruction on creating media or web products should provide, as part of the course, project resource files including: the finished project output and all image, multimedia, and code files. These should be available for download so the user can follow along and practice.

3.2.4 Content shall be presented by instructors experienced in the topic field.

3.2.5 Courses shall provide task-based and linear learning. Users should be able to watch an entire course from start to finish or learn about a specific task by watching short 3-5 minute movies.

3.2.6 Courses shall provide an active hyperlink to that point in the movie in which the student breaks or pauses.

3.2.7 The Contractor shall provide fully searchable transcripts. Transcripts should be time stamped.

3.2.8 Courses and training material shall include media presentations and consist of short, succinct videos that are high quality. Aspects of high-quality courses include the following:

3.2.8.1 When used, visuals support instruction rather than simply added for decoration.

3.2.8.2 Where applicable, audio is synchronized with screen media elements, is clear and understandable, and has consistent volume between lessons.

ATTACHMENT 3

GOVERNMENT PRODUCT ACCESSIBILITY TEMPLATE (GPAT)

FOR ONLINE VIDEO TRAINING LIBRARY

Government Product Accessibility Template (GPAT)s responsive to the requirements in the GPATs. Contractors must complete and submit a GPAT with the quotation.

Summary Table

508 Criteria

Level of Support and Features Remarks and

Explanation Did you complete the section detail? Not

Supported Supported Not Applicable

Section 1194.21 Software Applications and Operating Systems

Yes No

Section 1194.22 Web-based Internet Information and Applications

Section 1194.23 Telecommunications Products

Section 1194.24 Video and Multi-media Products

Section 1194.25 Self-Contained, Closed Products

Section 1194.26

Desktop and Portable Computers Section 1194.31 Functional Performance Criteria

Section 1194.41 Information, documentation, and support

Subpart B – Technical Standards Section 1194.21 Software Applications and Operating Systems – Detail Government Produce Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.

(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.

(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

(g) Applications shall not override user selected contrast and color selections and other individual display attributes.

(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Subpart B -Technical Standards Section 1194.22 Web-based Intranet and Internet Information and Applications – Detail Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content).

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

(d) Documents shall be organized so they are readable without requiring an associated style sheet.

(e) Redundant text links shall be provided for each active region of a server-side image map.

(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

(g) Row and column headers shall be identified for data tables.

(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

(i) Frames shall be titled with text that facilitates frame identification and navigation

(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section1194.21(a) through (l).

(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

(o) A method shall be provided that permits users to skip repetitive navigation links.

(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Section 1194.23 Telecommunications Products – Detail Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.

(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.

(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.

(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.

(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.

(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.

(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.

(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.

(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format.

Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.

(k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys.

(k)(2) Products which have keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.

(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.

(k)(4) Products which have keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.

Section 1194.24 Video and Multi-media Products – Details Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, video-tape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least

7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.

(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.

(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

Requirements Specific to Audio and Video Products ID Requirement Pass/Fail/Not Applicable 1 Has closed captioning been included in all video and multimedia files?

2 Are the captions synchronized to each scene?

3 Does the video include audio descriptions of non-audio content (e.g., person

Saluting the flag)?

4 Does the video include non-audio descriptions of audio content (e.g., laughter, sound effects)

5 Has a transcript been provided that includes description of onscreen action as well as audible content?

6 Has open captioning, the service of a sign language interpreter, or other accommodation been made available for live broadcast events?

Section 1194.25 Self-Contained, Closed Products – Detail Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology.

(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section1194.23 (k) (1) through (4).

(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.

(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.

(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.

(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

(j) (1) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following:

The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.

(j)(2) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following:

Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.

(j)(3) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following:

Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 40 inches maximum and 15 inches minimum above the floor.

(j)(4) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following:

Operable controls shall not be more than 24 inches behind the reference plane.

Section 1194.26 Desktop and Portable Computers

Criteria Level of Support and Supporting Features Remarks and Explanations

a) All mechanically operated controls and keys shall comply with Section1194.23 (k) (1) through (4).

(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section1194.23 (k)

(1) through (4).

(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards.

Subpart C -- Functional Performance Criteria Section 1194.31 Functional Performance Criteria – Detail Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

(c) At least one mode of operation not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

(f) At least one mode of operation not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Subpart D -- Information, Documentation, and Support Section 1194.41 Information, Documentation, and Support – Detail Government Product Accessibility Template

Criteria Level of Support and Supporting Features Remarks and Explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Requirements Specific to PDF Documents ID Requirement Pass/Fail/Not Applicable 1 Have bookmarks been included in all PDF’s that are more than 9 pages long?

2 Are all URL’s linked to the correct Web destination?

3 Have Acrobat Accessibility Tags been added to the document?

4 Does the document have a logical reading order; i.e., is the tab order correct?

Have documents with multi-column text, tables, or call-out boxes been checked for correct reading order using the Acrobat Pro ‘Read Aloud’ function?

Do all images, grouped images, and non-text elements that convey information have alternative text descriptions or reference with description in the text?

7 Is the document free of scanned images of text?

8 Do all data tables in the document have row and column headers?

9 Do all data tables in the document have a logical reading order from left to right, top to bottom?

10 If the table is a simple table, does it have scoping applied to the appropriate Row/Column Headers?

11 If the table is a complex table, does it have id and header attributes to associate the data cells with the column/row headers?

12 Are all tables cells, with the exception of those associated with the header row, designated as data cells?

ATTACHMENT 4

CONTRACT ADMINISTRATION

I. GOVERNMENT CONTRACT ADMINISTRATION

A. This contract will be administered by:

National Archives and Records Administration Office of the Chief Acquisition Office 8601 Adelphi Road, Room 3340 College Park, MD 20740-6001

B. Contract Specialist (CS):

See award document.

C. Contracting Officer (CO):

Any Z Warranted CO

The Contracting Officer (CO) has the overall responsibility for the administration of this contract. Written communication to the Contract Specialist (CS) must reference the contract number and must be emailed or mailed with postage prepaid, to the above address.

The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify, or deviate from the contract terms, conditions requirements, specifications, details and/or delivery schedules; make final decisions on disputed deductions from contract payments for non-performance or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under dispute. However, the CO may delegate certain other responsibilities to authorized representatives.

II. CONTRACTING OFFICER’S REPRESENTATIVE (COR) LEVEL 1:

a. COR: See award document

b. The individual named above is designated as the Contracting Officer’s Representative (COR) to assist the CO in the discharge of the CO’s responsibilities. The COR serves as the point of contact through which the Contractor can relay questions or problems of a technical nature to the CS and the CO. The COR is responsible for the inspection and acceptance of the contract requirements and for the review and certification of invoices for the contract requirements

c. In no event will any understanding or agreement, modification, change order, or other matter deviating from the terms of the contract between the Contractor and any person other than the

CO be effective or binding upon the Government.

d. When, in the opinion of the Contractor, the COR requests effort outside the existing scope of the contract, the Contractor must promptly notify the CO in writing.

e. No action will be taken by the Contractor under such technical instruction unless the CO has issued a contractual change.

III. ELECTRONIC INVOICING AND PAYMENT REQUIREMENTS – INVOICE

PROCESSING PLATFORM (IPP) (JANUARY 2020)

Payment requests must be submitted electronically through the U. S. Department of the Treasury's Invoice Processing Platform System (IPP).

"Payment request" means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services included in commercial item contracts. The IPP website address is:

https://www.ipp.gov.

Under this contract, the following documents are required to be submitted as an attachment to the IPP invoice. Invoices shall be submitted after Government’s acceptance of all deliverables. The invoice shall contain information required by FAR 52.212-4(g).

Contractor Invoice to include:

1. Award number

2. CLIN/Item number of deliverable

3. Description of deliverable

4. Price of deliverable

5. Quantity of deliverable

6. Date deliverable was provided to the Government for inspection if applicable

7. Serial number/part number if applicable

The Contractor must use the IPP website to register, access and use IPP for submitting requests for payment. Assistance with enrollment can be obtained by contacting the IPP Customer Support Helpdesk by sending an email to IPPCustomerSupport@fiscal.treasury.gov or phone

(866) 973-3131.

If the Contractor is unable to comply with the requirement to use IPP for submitting invoices for payment, the Contractor must submit a waiver request in writing to the Contracting Officer with its proposal or quotation.

IV. FINAL PAYMENT

Before final NARA payment is made, the Contractor must furnish to the CO a written release of all claims against the Government arising by virtue of the contract, other than claims in stated amounts as may be specifically excluded by the Contractor from the operation of the release. If the Contractor’s claim to amounts payable under the contract has been assigned under the Assignment of Claims Act of 1940, as amended (31 U.S.C. § 203, 41 U.S.C. § 15), a release may also be requested of the assignee. To ensure that all necessary adjustments for non-performance or unsatisfactory performance have been made and a release of claims has been submitted before the contract is closed out, the final NARA payment will be made in thirty (30) calendar days after receipt of a proper invoice, date of completion of performance, or receipt of release of claims by the CO, whichever is later.

ATTACHMENT 5

ADDITIONAL NARA TERMS AND CONDITIONS

(Addenda to FAR Clause 52.212-4)

I. SECURITY OF INFORMATION AND PROTECTION OF CONTROLLED

UNCLASSIFIED INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE

INFORMATION (APRIL 2017)

(a) Applicability

This clause applies to all controlled unclassified information, which may include personally identifiable information, as defined in Section B, regardless of the medium in which it is found and includes paper records.

(b) Definitions. As used in this clause:

“Breach” means the loss of control, compromise, unauthorized disclosure, unauthorized acquisition, unauthorized access, or any similar situation where persons other than authorized users, and for other than authorized purpose, have access or potential access to personally identifiable information, in usable form whether physical or electronic.

“Controlled Unclassified Information” means information the Government creates or possesses, or that an entity creates or possesses for or on behalf of the Government, that a law, regulation, or Government-wide policy requires or permits an agency to handle using safeguarding or dissemination controls. However, CUI does not include classified information or information a non-executive branch entity possesses and maintains in its own systems that did not come from, or was not created or possessed by or for, an executive branch agency or an entity acting for an agency. Law, regulation, or Government-wide policy may require or permit safeguarding or dissemination controls in three ways: Requiring or permitting agencies to control or protect the information but providing no specific controls, which makes the information CUI Basic;

requiring or permitting agencies to control or protect the information and providing specific controls for doing so, which makes the information CUI Specified; or requiring or permitting agencies to control the information and specifying only some of those controls, which makes the information CUI Specified, but with CUI Basic controls where the authority does not specify.

“Personally identifiable information (PII)” means any information that permits the identity of an individual to be directly or indirectly inferred, including any other information that is linked or linkable to that individual regardless of whether the individual is a citizen of the United States, legal permanent resident, or a visitor to the United States. Examples of PII include the following:

(1) Name.

(2) Date of birth.

(3) Mailing address.

(4) Telephone number.

(5) Social Security Number.

(6) Email address.

(7) Zip code.

(8) Account numbers.

(9) Certificate/license numbers.

(10) Vehicle identifiers including license plates.

(11) Uniform resource locators (URLs).

(12) Internet protocol addresses.

(13) Biometric identifiers (e.g., fingerprints).

(14) Photographic facial images.

(15) Any other unique identifying number or characteristic.

(16) Any information where it is reasonably foreseeable that the information will be linked with other information to identify the individual.

“Sensitive personally identifiable information (sensitive PII)” means a subset of PII, which if lost, compromised or disclosed without authorization, could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual.

(1) Complete social security numbers, alien registration numbers (A-number) and biometric identifiers (such as fingerprint, voiceprint, or iris scan) are considered sensitive PII even if they are not coupled with additional PII.

(2) Additional examples include any grouping of information that contains an individual’s name or other unique identifier plus one or more of the following elements:

(i) Driver’s license number, passport number, or truncated social security number (such as last 4 digits);

(ii) Date of birth (month, day, and year);

(iii) Citizenship or immigration status;

(iv) Financial information such as account numbers or electronic funds transfer information;

(v) Medical information; and/or

(vi) System authentication information such as mother’s maiden name, account passwords or personal identification numbers.

(3) Other PII may be “sensitive” depending on its context, such as a list of employees with less than satisfactory performance ratings or an unlisted home address or phone number. In contrast, a business card or public telephone directory of agency employees contains PII but it is not sensitive.

(c) Data Security.

(1) The Contractor shall limit access to the data covered by this clause to those employees and subcontractor who require the information in order to perform their official duties under this contract. (2) The Contractor employees, and subcontractors must physically or electronically secure CUI, which may include sensitive PII, when not in use and/or under the control of an authorized individual, and when in transit to prevent unauthorized access or loss.

(3) When CUI is no longer needed or required to be retained under applicable Government records retention policies, it must be destroyed in accordance with NIST 800-88 standards.

(4) The Contractor shall only use CUI obtained under this contract for purposes of the Contractor; it shall not be disclosed, released, disseminated, or published without the prior written consent of the Contracting Officer.

(5) If it is established elsewhere in this contract that information to be utilized under this contract, or a portion thereof, is subject to the Privacy Act, The Contractor shall follow the rules and procedures of disclosure set forth in the Privacy Act of 1974, 5 U.S.C. 552a, and implementing regulations and policies, with respect to systems of records determined to be subject to the Privacy Act.

(6) At expiration or termination of this contract, the Contractor shall turn over all CUI obtained under the Contractor that is in its possession.

(d) Systems Access. Work to be performed under this contract may require the handling of CUI, including PII. The Contractor shall provide the Government access to, and information regarding those systems handling CUI, including sensitive PII for the Government under the Contractor, when requested by the Government, as part of the Contractor’s responsibility to ensure compliance with security requirements, and shall otherwise cooperate with the Government in assuring compliance with such requirements. Government access shall include independent testing of controls, system penetration testing by the Government, Federal Information Security Management Act data reviews, and access by agency Inspectors General (IG) for IG reviews.

When requested by the NARA CO or COR or other NARA official as described herein, in connection with NARA’s efforts to ensure compliance with security requirements and to maintain and safeguard against threats and hazards to the security, confidentiality, integrity, and availability of NARA Information, Contractor shall provide NARA, including the NARA OIG,

(1) access to any and all information and records, including electronic information, regarding a Covered Information System, and (2) physical access to Contractor's facilities, installations, systems, operations, documents, records, and databases. Such access may include independent validation testing of controls, system penetration testing, and FISMA data reviews by NARA or agents acting on behalf of NARA, and such access shall be provided within 72 hours of the request. Additionally, the Contractor shall cooperate with NARA’s efforts to ensure, maintain, and safeguard the security, confidentiality, integrity, and availability of NARA information.

(e) Systems Security.

(1) In performing its duties related to management, operation, and/or access of systems containing PII under this contract, the Contractor, its employees and subcontractors shall comply with all applicable security requirements and rules of conduct applicable to the agency’s systems as described in:

a) NARA Directive 1608 http://www.archives.gov/foia/directives/nara1608.pdf and

b) FedRAMP baseline controls for moderate IT systems.

(2) In addition, the use of Contractor-Owned laptops or other portable storage devices to process or store sensitive PII is prohibited under this contract until the Contractor provides, and the Contracting Officer, in coordination with the Senior Agency Official for Privacy (SAOP) or the SAOP’s designee, approves the Contractor’s written acknowledgment that the following requirements are met:

(i) Laptops and other portable storage devices must employ encryption that is NIST Federal Information Processing Standard (FIPS) 140-2 validated (or its successor) http://csrc.nist.gov/publications/PubsFIPS.html, and approved.

(ii) The Contractor has developed and implemented a process to ensure that security and other applications software are kept current.

(iii) Mobile computing devices utilize anti-virus software and a host-based firewall mechanism.

(iv) Removable media, such as hard drives, flash drives, devices with flash memory, CDs and floppy disks containing CUI, which may include sensitive PII shall…