Appraisals_PWS_Draft.pdf

Performance Work Statement (PWS)

Residential Health Care Facilities- Appraisals for Secretary Held Loans

1/25/2018

Version 1.0

Vision Statement

1 General Information

1.1 Introduction

1.2 Background

1.3 Constraints

1.4 Description of Services

1.5 Non-Personal Services

1.6 Period of Performance

1.7 Place of Performance

1.8 Hours of Operation

1.9 Special Qualifications

1.10 Post Award/Kickoff Conference

1.11 Status Meetings

1.12 Contractor Travel

1.13 Transition In

1.14 Transition Out

2 Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

3 Government-Furnished Property and Services

3.1 Government Services

3.2 Facilities

3.3 Equipment

3.4 Materials

3.5 Quality Assurance (QA)

4 Contractor-Furnished Items and Services

4.1 Facilities

4.2 Equipment

4.3 Material

4.4 Contractor Responsibilities

4.5 Contractor Personnel

4.6 Identification of Contractor Employees

4.7 Quality Control

4.7.1 Quality Control Plan

5 Specific Tasks

5.1 Appraisal Management to Section 232 Health Care Facilities

5.2 Provide Credible Appraisals of Section 232 Health Care Facilities

5.3 ORCF Review and Acceptance of Contractor's Appraisals

5.4 Post- Appraisal Review Submission of Documents

6 Deliverables

6.1 Quality Control Plan

6.2 Acceptance Criteria

7 Performance Requirements Summary

8 Related Documents

Performance Work Statement (PWS)

Residential Health Care Facilities- Appraisals for Secretary Held Loans

Vision Statement

Enhance risk management support for Section 232 Insured Facilities, particularly for distressed loans in

Section 232’s Portfolio, by providing residential healthcare appraisals for troubled projects. Appraisals will help leadership determine the best way to proceed with financially unstable loans.

1 General Information

1.1 Introduction

The Department of Housing and Urban Development (HUD), Office of Residential Care Facilities

(ORCF) is seeking contractor support to provide appraisals for Section 232 at- risk facilities to determine the best way to proceed with financially unstable loans and prevent a default. Services shall include:

Providing detailed procedures for appraisal management in a Project Management Plan, and submitting credible appraisal reports following ORCF Guidelines and the USPAP.

1.2 Background

The Office of Residential Care Facilities (ORCF) currently insures 3,600 facilities. The number of insured facilities grows by approximately 300 facilities, annually. There are times where a loan may be distressed and ORCF must determine how to mitigate risks before a default. A critical factor in determining how leadership decides how to prevent a default is in the value of the facility and its operational condition

1.3 Constraints

The work identified in this contract will adhere to the rules, regulations, laws, standards and conventions identified by HUD as well as within the federal Government.

1.4 Description of Services

Quality and risk management of Section 232 Healthcare Facilities is required to foresee and prevent potential defaults. The contractor shall provide accurate and credible appraisal reports of Section 232

Healthcare Facilities. Services shall include: Providing detailed procedures for appraisal management in a

Project Management Plan and submitting credible appraisal reports following ORCF Guidelines and the

USPAP.

1.5 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the

Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the

Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e. inherently

Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The period of performance shall be for one base period of 12- months and four 12- month option periods.

1.7 Place of Performance

The services to be performed under this contract shall be performed at a contractor facility.

1.8 Hours of Operation

The Contractor is responsible for providing services between the hours of 9am-5:30pm Monday thru

Friday except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closings. Weekly hours shall not exceed a forty (40) hour work week and a typical work day will be 8 hours each day Monday through

Friday. The Government reserves the right to change hours of operation or restrict contractor access.

Work outside of these daily hours is prohibited without Contracting Officer approval. Government agencies will not be available during scheduled holidays, inclement weather, weekends, and after duty hours.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the contract when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.9 Special Qualifications

NA

1.10 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post

Award Conference with the Contractor within ten business days after contract award. The Contracting

Officer will notify the Contractor of the specific date, location, and agenda within five business days after contract award.

1.11 Status Meetings

The Contracting Officer, the Contracting Officer’s Representative (COR) and other Government personnel, as appropriate may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the

Contractor of how the Government views the Contractor's performance or progress of the requirement.

The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the

Government. Post Award Conference and subsequent meetings may be held via teleconference.

1.12 Contractor Travel

Prior to travel, the Contractor shall coordinate with and receive Government authorization from the COR for all travel. Reimbursement of travel costs will be in accordance with the Federal Travel Regulation and in accordance with FAR 31.205-46. The Contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the

Contractor shall use the tourist class, economy class or similar lodging accommodations to the extent they are available and commensurate with the mission requirements. HUD will not reimburse Contractor's local travel. Local travel is defined as travel within fifty (50) miles of Washington, DC. All other travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

1.13 Transition In

The Contractor shall, upon the Contracting Officer's written notice, furnish Transition-In services as required. As a successor, the Contractor shall have sufficient personnel on board during the 90-day

Transition-In period to ensure a smooth transition with the incumbent Contractor. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to the program is minimized. During the Transition-In period, the Contractor shall become familiar with the requirements in order to commence full performance of services by the end of the contract Transition-In period. Transition-In is not required if the successor Contractor is the incumbent Contractor.

1.14 Transition Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the 90-day Transition-Out period. The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the

Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures, and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor Contractor is achieved by the end of the new contract Transition-In period.

2 Definitions and Acronyms

2.1 Definitions

Business/Work Days - Every official work day of the week which are days between and including

Monday to Friday. This does not include public holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP ) - Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Contracting Officer’s Representative - An employee of the U.S. Government appointed by the

Contracting Officer to perform contract administration activities in regard to technical issues. This individual has authority to provide technical direction to the Contractor as long as direction is within the scope of the contract, does not constitute a change and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Service Contract - A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Subcontractor - Any person, other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of contract with a subcontractor.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

ARAMS - Automated Renewal and Amendment System

BAA - Business Area Analysis Study

CBT - Computer-Based Training

CCB - Change Control Board

CCMB - Configuration Change Management Board

CMMI - Capability Maturity Model Integration

CFO or OCFO - Office of the Chief Financial Officer of HUD

CFR - Code of Federal Regulations

CIO or OCIO - Office of the Chief Information Officer of HUD

CO - Contracting Officer

COR - Contracting Officer Representative

COTS - Commercial Off-the-Shelf

CPO - Office of the Chief Procurement Officer of HUD

EST - Eastern Standard Time (U.S.)

ETC - Estimate to Completion

GAO - U.S. General Accounting Office

COR- Contracting Officer’s Representative

HUD - U.S. Department of Housing and Urban Development

HUDAR - HUD Acquisition Regulation

HUD/ISG - Internet Services Group within the Telecom Processing Division

HUD Web - HUDs Intranet Web Site and related WEB pages.

IG or OIG - Inspector General (Office of)

IT - Information Technology

IV&V - Independent Validation and Verification

LOOCS - Line of Credit Control System

OCPO - Office of the Chief Procurement Officer

OIG - Office of Inspector General

OMB - Office of Management and Budget

PL Public Law

PM - Project Manager

POC - Point of Contact

PPM - Project Planning and Management

QA - Quality Assurance

QASP - Quality Assurance Surveillance Plan

QCP - Quality Control Plan

SCOR- Subordinate Contracting Officer’s Representative

SF - Standard Form

TBD - To be determined

U.S.C - United States Code

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this contract. The Government will furnish, at no cost to the

Contractor, the GFP shown below.

3.1 Government Services

No government services will be provided.

3.2 Facilities

No government facilities will be provided.

3.3 Equipment

No government equipment will be provided.

3.4 Materials

Copies of required materials may be provided to the Contractor in hard copy or soft copy. All materials will remain the property of the Government and will be returned to the COR upon request or at the end of the contract period.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the

Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.1 Facilities

The contractor shall furnish all facilities

4.2 Equipment

The contractor shall furnish all equipment.

4.3 Material

Copies of required materials may be provided to the Contractor in hard copy or soft copy. All materials will remain the property of the Government and will be returned to the COR upon request or at the end of the contract period.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period.

U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S.

Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

The Contractor shall provide a Contract/Project Manager who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract/Project Manager. These

Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key Personnel.

The Contract/Project Manager and alternate shall have full authority to act on all contact matters relating to daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance, and direction from the COR, SCOR and CO per HUDAR 2452.237-73, "Conduct of Work and Technical

Guidance" and shall be allocated enough hours to the requirement to ensure successful performance.

These points of points of contact shall each be an employee of the Contractor. An employee of a subcontractor is not acceptable for either of these positions. The Contract/Project Manager or alternate shall be available between the hours of 9:00am to 5:30pm Monday through Friday EST, except Federal

Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their work space area with their name and company affiliation, or at a minimum, "Contractor" after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor's quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its

Quality Assurance Surveillance Plan (QASP). The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government's QASP. The QCP shall address Quality Management

Approach, Quality Assurance, Quality Control and Quality Standards.

5 Specific Tasks

5.1 Appraisal Management to Section 232 Health Care Facilities

5.1.1 ORCF Contractor Appraisal Weekly Status Reports

The Contractor shall recommend data fields for the ORCF Contractor Appraisal Weekly Status Report to the SCOR within 10 business days after contract award via email. The SCOR will then provide the

Contractor with confirmed data fields to use, remove, and/ or add. The Contractor shall update this Report with data field changes and improvements when asked by the SCOR within 2 business days via email to the SCOR. The Contractor shall submit the status of all appraisals in an ORCF Contractor Appraisal

Weekly Status Report to the SCOR every Friday by the close of business.

The Contractor shall respond to all questions from the SCOR within 1 business day from the receipt of the question(s) via email. At any time, the SCOR can request a meeting during the business week and the

Contractor shall confirm attendance to the meeting within 2 hours from request.

Deliverables

A001 ORCF Contractor Appraisal Weekly Status Report

5.2 Provide Credible Appraisals of Section 232 Health Care Facilities

5.2.1 The Contractor shall abide by ORCF Guidelines, and the current edition of the

Uniform Standards of Professional Appraisal Practice (USPAP)

The Contractor will be assigned a set number of appraisals to complete as needed by the SCOR. The

Contractor shall adhere to the ORCF Guidelines and USPAP to complete the appraisals. The Contractor will be provided the ORCF Guidelines. The interpretation and enforcement of USPAP shall be governed by the laws of the state in which the property appraised is located.

The Contractor shall be required to state that the purpose of the Appraisal is to provide an appraisal that is compliant with ORCF Guidelines and USPAP. All appraisal reports shall be a Self-Contained Appraisal

Reports in a Narrative Format. All submitted appraisals are subject to review for compliance by an ORCF

Review Appraiser.

The Contractor shall have 30 days to provide the Appraisal. If more time is needed to complete the

Appraisal due to the complexity of the assignment, the Contractor shall request an extension of the required time period in the ORCF Contractor Appraisal Weekly Status Report (due on Mondays, by 9am), 1 week before the 30 day timeline to the SCOR and state the status of the specific Appraisal review. The

SCOR will evaluate if an extension of the allotted time to complete is reasonable. If the SCOR determines that the extension of time is not reasonable the SCOR will notify the contractor within 5 days.

ORCF Review and Acceptance of Contractor’s Appraisals

All submitted appraisals can be reviewed for compliance by an ORCF Review Appraiser. An ORCF review will determine if the analyses and conclusions from the Contractor provided appraisal are acceptable. An acceptable appraisal is an appraisal that is compliant, credible, accurate and not misleading. A misleading report is a report that is not a neutral evaluation of the facts but through deception, favors a preconceived position. A non-credible appraisal is one that is not believable or has insufficient supporting data. An inaccurate appraisal is an appraisal that has mistaken facts or mathematics. A non-compliant report is a report that does not meet ORCF Guidelines. Contractors appraisal pursuant to this Agreement is considered complete when the Appraisal Report in the form specified in this Agreement is delivered to Client pursuant to this Agreement and found acceptable by the

ORCF Review Appraiser. The Contractor agrees to respond to ORCF legitimate inquiries regarding the contents of the report within 2 business days. After delivery, the Contractor shall modify the report to conform to the terms of this Agreement within 2 business days. The Contractor shall acknowledge via email all the ORCF Review Appraisers requests for modifications/clarifications within 1 business day of receipt of the request. The Contractor shall complete the modifications/ clarifications within 4 business days and re-submit the appraisal back to the ORCF Review Appraiser via email. The ORCF Review

Appraiser will determine if the appraisal, as modified, is acceptable. If the modified appraisal is still not acceptable, the ORCF Review Appraiser can reject the appraisal. Compensation shall not be provided for work done on rejected appraisals.

ORCF Rejected Appraisal Reports

The Contractor can request a second ORCF Review Appraiser to review an appraisal that was rejected.

The second review appraiser can accept the appraisal as provided, reject the appraisal or request modifications that could make the appraisal compliant with ORCF Guidelines. If the second review appraiser rejects the appraisal or after receiving modifications, rejects the appraisal the appraisal project is terminated with no further recourse. Compensation shall not be provided for work done on the rejected appraisal. The Contractor shall respond to the second ORCF Review Appraisal via telephone or email within 4 business days of the request for modification/ clarification.

If the original appraisal is terminated the contractor shall email the SCOR within 4 days of a terminated project with the plan to provide an acceptable appraisal. Within 20 days of notice that an appraisal was terminated the Contractor will provide a new appraisal prepared by a new appraiser. The replacement appraisal will be subject to the same standards and review as an original terminated appraisal. At ORCF's discretion, this agreement can be declared null and void if the Contractor provides two appraisals that are terminated.

Performance Standards

a) Standard: Abide by ORCF Guidelines and USPAP 100%

AQL: No deviation

b) Standard: All appraisal reports shall be a Self-Contained Appraisal Report in a Narrative Format

AQL: No deviation

c) Standard: The Contractor shall have 30 days to provide the Appraisal.

AQL: No deviation, but shall request an extension 1 week before the end of the 30-day timeline

d) Standard: Contractor shall submit the Weekly Appraisal Status Report every Monday by 9am.

AQL: No deviation

A002 Self-Contained Credible Appraisal Reports in Narrative Format

5.3 Post- Appraisal Review Submission of Documents/ Archiving

The Contractor shall package and submit all files related to the appraisal review, and final appraisal reports based on ORCF Guidelines. All documents shall be packaged and submitted within 30 days after completion of appraisals.

Performance Standards

a) Standard: All documents should be packaged and submitted within 30 business days of appraisal completion

AQL: 5 business day deviation from standard

A003 Packaged and delivered appraisals/documents

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

Number Name Frequency Quantity

A001 ORCF Contractor Appraisal Weekly Status

Report

Weekly 1

A002 Self-Contained Credible Appraisal Reports in

Narrative Format

As needed 60

A003 Packaged and delivered appraisals/documents As needed 60

6.1 Quality Control Plan

The Contractor's QCP shall be delivered to the COR within 30 days after contract award (or with the

Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within 5 business days when changes are made thereafter. After acceptance of the QCP, the Contractor shall receive the Contracting Officer's acceptance in writing of any proposed change to its quality control system.

6.2 Acceptance Criteria

All deliverables shall be submitted in a draft format agreed upon by the Contractor and the Government.

Upon review and acceptance by the Government, the Contractor shall address all Government comments and submit a final draft within 5 business days of Government notification.

7 Performance Requirements Summary

The summary chart below lists the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart below, requirements not appearing on the PRS chart do not negate the

Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the COR and SCOR may perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met.

Regular review of Contractor performance is critical to the overall success of the contract. On a monthly basis, the COR will evaluate the quality of the product or services.

8 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals, policies, and procedures in the performance of this contract.

Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy

5.1

Appraisal

Management to Section

232 Health

Care

Facilities

The contractor shall provide 100% of the required weekly status reports in a format acceptable by ORCF

** See note below

5.2 Provide

Credible

Appraisals of Section

232 Health

Care

Facilities

a) Standard: Abide by ORCF

Guidelines and USPAP 100%

AQL: No deviation

b) Standard: All appraisal reports shall be a Self-Contained Appraisal

Report in a Narrative Format

AQL: No deviation

c) Standard: The Contractor shall have 30 days to provide the

Appraisal.

AQL: No deviation, but shall request an extension 1 week before the end of the 30-day timeline

d) Standard: Contractor shall submit the Weekly Appraisal Status Report every Monday by 9am.

AQL: No deviation

Deliverables

A002 Self-Contained Credible

Appraisal Reports in Narrative

Format

5.3 Post-

Appraisal

Review

Submission of

Documents/

Archiving

a) Standard: All documents should be packaged and submitted within 30 business days of appraisal completion

AQL: 5 business day deviation from standard

A003 Packaged and delivered appraisals/documents

* * If the Contractor meets or exceeds the performance standards, the COR/SCOR will document the performance report card, paying particular attention to performance that exceeded the standard. If the

Contractor failure to meet the required performance standard, the COR/SCOR will document the past-performance report card, paying particular attention to performance that failed to meet the standard.