Attachment 1 SOWV3FINALDRAFT.pdf

STATEMENT OF WORK

BULK RESOLUTION TECHNOLOGY

1. INTRODUCTION

1.1 Purpose

This Statement of Work (SOW) outlines the requirements for the deployment, installation, and support of Bulk Resolution Technology (BRT) solutions. This requirement will focus on the procurement of the BRT solutions to be utilized at airports supporting Special Public Events.

This initiative intends to enhance detection capabilities for security screening operations, ensuring compliance with Transportation Security Administration (TSA) requirements, and providing robust security for increased passenger volumes during Special Public Events.

1.2 Background

BRT technology is designed to address TSA security screening requirements by detecting a wide range of materials, reducing false alarms, and improving operational efficiencies. This Requirement focuses on use of the advanced technology of Raman

Spectroscopy (RS) and compliance with applicable TSA detection standards.

The calendar year 2026 will bring increased international travel to the United States, due to several Special Public Events with airports experiencing significantly higher passenger volumes.

2. SCOPE OF WORK

The Offeror shall provide a BRT solution, associated accessories, and services as outlined below:

a. Delivery of the BRT solutions to identified airports (see Section 4 Locations).

b. Installation and configuration of the solutions at designated locations within the airport to include Site Assessment Testing (SAT).

c. Training for operational staff at each airport/deployment site.

d. Two (2) years of ongoing technical support (onsite and virtual) (which includes 24 hour response) maintenance, and software updates.

3. TECHNICAL REQUIREMENTS

3.1 BRT Solution

The Contractor shall provide the BRT solutions and associated corrective maintenance support in accordance with this SOW and in compliance with the requirements stated below.

The BRT solutions must meet the following requirements:

a. Shall be a Raman Spectroscopy (RS) technology based system capable of through-barrier material identification.

b. Shall be at a Technology Readiness Level (TRL) of 8 or higher. TRL 8 is defined as

“Technology has been proven to work in its final form and under expected conditions. In almost all cases, this TRL represents the end of true system development. Examples include developmental test and evaluation of the system in its intended weapon system to determine if it meets design specifications.”

c. Shall be capable of detecting specified liquids and substances, including those contained in opaque and dark containers.

d. Shall have a screening chamber with a 3,800 ml container capacity.

e. Shall be automated with interlocks for safe operations.

f. Shall include a configurable library that can be updated with hazardous materials of interest to adapt to evolving threats.

g. Shall have Wi-Fi capabilities rendered inoperable to prevent unauthorized "over-the-air" connections.

h. Shall not exceed the dimensions of 24 inches by 24 inches by 24 inches, ensuring compatibility with TSA checkpoint layouts.

i. Shall be Bottled Liquid Scanner (BLS) certified to meet TSA’s current operational standards, verified through the Transportation Security Laboratory (TSL).

This ensures that the BRT solution is designed to meet TSA’s technical, operational, and security requirements effectively.

3.2 Delivery and Installation

a. The Contractor shall deliver their BRT solutions to the identified airports according to the agreed-upon schedule.

b. The Contractor shall install the solutions at the designated locations and ensure they are fully operational. Installation services must include all necessary testing (to includer

SAT) to verify system functionality.

3.3 Training and Support

a. At time of installation, the Contractor shall provide comprehensive training for

TSA personnel, including Transportation Security Officers (TSOs) and

Supervisory Transportation Security Officers (STSOs). Training must include classroom and hands-on instruction, user manuals, and instructional videos.

b. The Contractor shall provide ongoing technical support (onsite and virtual) for a period of two (2) years, including troubleshooting, maintenance, and software updates.

c. Technical Support should at a minimum include:

1. Repair Service/Extended Warranty: to include: Telephone Support to Isolate and

Resolve Hardware Problems, and On-site Hardware Troubleshooting and Repair with

24 Hour Response time. All labor, travel costs, and repair service parts are included.

• Telephone Support to Isolate and Resolve Hardware and Software Problems.

• On-site Hardware Troubleshooting and Repair. Includes diagnosis and correction of product malfunctions and failures at the government site. Repair is provided uninterrupted, unless additional parts or resources are required. In such cases, The Contractor will interrupt repair services and will resume as soon as the parts or resources are available. The repair may consist of temporary procedures that the Customer must follow while a permanent solution is developed.

2. Preventive Maintenance. Includes replacement of specific parts, cleaning, adjusting, lubricating, inspecting, or testing system procedures. The Contractor may also perform routine operational maintenance procedures. Labor and parts required to perform preventive maintenance procedures and travel to the Government’s site are included. Preventive Maintenance is performed.

4. DELIVERABLES

The Contractor shall provide the following deliverables:

4.1 Bulk Resolution Technology (BRT) Solutions

• Supply 150 fully functional BRT solutions to meet TSA’s operational needs within six (6) months of award.

4.2 Installation Services

• Perform installation services at TSA-designated airport locations. Installation services must include SAT to verify system functionality and integration with existing TSA operations.

4.3 Documentation

a. Provide an Operations Manual with each BRT system, including detailed instructions on system operation, troubleshooting guidance, and procedures for resolving errors that do not require corrective maintenance.

b. Provide a Maintenance Manual with each BRT system, including detailed instructions for maintaining the system, replacing consumables, and performing basic repairs.

4.4 Training Materials and Sessions

a. Develop a comprehensive training curriculum for TSA personnel. Training must include:

1. Classroom and hands-on instruction where the students use the system while being guided by the instructor.

2. Instructor Guide, Student Guide, and Operator’s Manual.

3. On-the-job training (OJT) aids.

b. At time of installation, Contractor shall conduct training sessions on-site within the airports at TSA-designated locations (installation point and TSA provided classroom).

4.5 Consumables and Calibration Tools

Provide all consumables required for the operation of the BRT solutions, including calibration and verification samples, alcohol wipes, and other necessary materials.

4.6 Corrective Maintenance Reports

Provide monthly reports to the Contracting Officer’s Representative (COR). detailing all corrective maintenance actions performed on the BRT solutions. Reports must include:

a. A description of the issue.

b. The date the problem was reported.

c. The date the issue was resolved.

d. The resolution of the problem.

e. Failure Mode Indicator (FMI) data to identify the cause of the failure.

4.7 Equipment Inventory Reports

Provide a cumulative monthly listing of all equipment delivered under this contract. Reports must include:

a. Contract number, make, model, and serial number of each unit.

b. TSA barcode, shipped-to location, acceptance date, and price.

4.8 Project Status Reports

Provide monthly project status reports to the Contracting Officer and COR. Reports must include updates on delivery schedules, installation progress, training sessions, and any outstanding issues.

4.9 Site Acceptance Testing (SAT)

Conduct Factory Acceptance Testing (FAT) prior to delivery to ensure all systems meet TSA’s technical requirements. Contractor form signed by designated Contractor Factory Point of Contact

(POC) and provided to COR within three (3) calendar day of the FAT.

a. Conduct Site Acceptance Testing (SAT) with Government Representative present at each installation location to verify system functionality and integration. Contractor

SAT Form signed by Government Representative who witnessed the SAT. Form shall be provided to COR within three (3) calendar days of the SAT.

b. A TSA Form DD 241 shall be completed and submitted with invoice.

5. LOCATIONS

The deployment of BRTs will occur at airports in cities hosting FIFA World Cup 2026 events, prioritizing those with the highest expected passenger volumes and operational demands on TSA passenger screening lanes.

Final Operational Capability (FOC): All airports much achieve operational capability by March

X, 2026 (date to be provided post award). This includes Delivery of all 150 BRT units, successful

SAT and training completion.

Below is a tentative list of locations and could potentially change.

1. ATL - Hartsfield-Jackson Atlanta International Airport (Atlanta, GA)

2. MIA - Miami International Airport (Miami, FL)

3. SEA - Seattle-Tacoma International Airport (Seattle, WA)

4. LAX - Los Angeles International Airport (Los Angeles, CA)

5. MCO - Orlando International Airport (Orlando, FL)

6. EWR - Newark Liberty International Airport (Newark, NJ)

7. LGA - LaGuardia Airport (New York, NY)

8. JFK - John F. Kennedy International Airport (New York, NY)

9. PHL - Philadelphia International Airport (Philadelphia, PA)

10. BOS - Boston Logan International Airport (Boston, MA)

11. DAL - Dallas Love Field (Dallas, TX)

12. DFW - Dallas/Fort Worth International Airport (Dallas/Fort Worth, TX)

13. IAH - George Bush Intercontinental Airport (Houston, TX)

14. MCI - Kansas City International Airport (Kansas City, MO)

15. SFO - San Francisco International Airport (San Francisco, CA)

6. TASKS AND RESPONSIBILITIES

6.1 Contractor Responsibilities

a. Manufacture and deliver BRT solutions in accordance with the deployment schedule.

b. Perform installation and SAT at each airport.

c. Installation to include training at each deployment site.

d. Ensure compliance with TSA detection standards.

6.2 Government Responsibilities

a. Provide access to installation sites at each airport.

b. Ensure personnel are available for training.

c. Provide feedback on system performance during the warranty period.

7. DELIVERABLES AND MILESTONES

Deliverables

Deliverable Details Due Date

Draft Delivery Schedule Draft schedule of delivery of 150 BRT solutions to each airport (quantity TBD based on airport size and traffic volume). Delivery is complete upon successful SAT

Within thirty (30) days of award

BRT Solutions Delivered Delivery of 150 BRT solutions to each airport (quantity TBD based on airport size and traffic volume). Delivery is complete upon successful

SAT

March 2026 (exact date to be provided post award)

Training Conducted Comprehensive training for both operational and technical staff at each airport. Training will be conducted as a combination of onsite and remote sessions.

At time of installation

Initial Operational Capability (IOC)

Achieved when the first airport has -Received all required BRT solutions -Successfully completed SAT -Completed training for operational and technical staff -Are fully operational with the BRT solution

March, 2026 (exact date to be provided post award)

Final Operational Capability

(FOC)

Achieved when all 150 airports have -Received all required BRT solutions -Successfully completed SAT -Completed training for operational and technical staff -Are fully operational with the BRT solution

March, 2026 (exact date to be provided post award)

Post –Deployment Support Duration: Two (2) years of ongoing technical support and maintenance services.

Scope: Includes both onsite visits and remote assistance Service Level Agreements:

Uniform response times for all airports (Same day response for all downed systems)

March, 2026 (complete install date) – March 2028

8. APPLICABLE STANDARDS

• NIST 800-53 for cybersecurity compliance.

• IEC 61010-1 for safety and environmental standards.

9. SECURITY REQUIREMENTS

• All systems must comply with DHS/TSA cybersecurity standards.

• Systems must include password protection, audit trail capabilities, and anti-virus software.

• Personnel Security:

o SSI o All contractor personnel working on this contract must undergo and pass a background investigation conducted by TSA.

• Information Security:

o The contractor shall implement measures to protect sensitive information in accordance with TSA and DHS information security policies.

o All data and communications related to this contract must be encrypted using TSA-approved encryption methods.

• Physical Security:

o The contractor shall ensure that all work locations, including contractor facilities and TSA facilities, are secured in accordance with TSA physical security standards.

• Security Training:

o The contractor shall provide security training to all personnel working on this contract. The training must cover TSA security policies, procedures, and best practices.

• Incident Reporting:

o The contractor shall immediately report any security incidents or breaches to the TSA Contracting Officer and the TSA Security Office.

o The contractor shall cooperate with TSA in the investigation and resolution of any security incidents.

• Compliance:

o The Contractor shall comply with all applicable federal, state, and local security regulations, as well as TSA and DHS security directives and guidelines.

10. PERIOD OF PERFORMANCE

The period of performance for this contract is two years and six months.

11. ACCEPTANCE CRITERIA

• Delivery of each BRT solution, that has installation is completed at TSA designated location, with calibration and completion of system acceptance testing (SAT).

• Training at each deployment site , to include guides, aids, and manuals, as well as comprehensive classroom and on the job instruction.

12. POINTS OF CONTACT

Contracting Officer (CO):

Siobhan Mullen

Siobhan.mullen@tsa.dhs.gov

571-227-3602

Contracting Officer Representative (COR):

TBD

1. Section 508 Requirements

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the

Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

1.1 Section 508 Requirements for Technology Products

Section 508 applicability to Information and Communications Technology (ICT): BRT

System

Applicable Exception: N/A Authorization #: N/A mailto:Siobhan.mullen@tsa.dhs.gov https://uscode.house.gov/view.xhtml?req=(title:29%20section:794d%20edition:prelim)%20OR%20(granuleid:USC-prelim-title29-section794d)&f=treesort&edition=prelim&num=0&jumpTo=true https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5

Applicable Functional Performance Criteria: All functional performance criteria in

Chapter 3 apply to when using an alternative design or technology that results substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the

Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of

ICT.

Applicable 508 requirements for electronic content features and components

(including but not limited to Electronic documents; Electronic reports; Electronic training materials): All requirements in E205 apply, including all WCAG 2.0 Level A and AA

Success Criteria apply as specified in E205, except 2.4.1 Bypass Blocks, 2.4.5 Multiple

Ways, 3.2.3 Consistent Navigation, and 3.2.4 Consistent Identification

Applicable 508 requirements for software features and components: Does not apply

Applicable 508 requirements for hardware features and components (including but not limited to Other): All requirements in Chapter 4 apply

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply

1.2 Section 508 Requirements for Technology Products

Section 508 applicability to Information and Communications Technology (ICT): BRT

Training

Applicable Exception: N/A Authorization #: N/A

Applicable Functional Performance Criteria: Does not apply

Applicable 508 requirements for electronic content features and components

(including but not limited to Electronic training materials): All requirements in E205 apply, including all WCAG 2.0 Level A and AA Success Criteria apply as specified in E205, except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, and 3.2.4

Consistent Identification

Applicable 508 requirements for software features and components: Does not apply

Applicable 508 requirements for hardware features and components: Does not apply

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply

1.3 Section 508 Requirements for Technology Services

1. When providing installation, configuration or integration services for ICT, the Contractor shall not reduce the original ICT item's level of Section 508 conformance prior to the services being performed.

2. When providing maintenance upgrades, substitutions, and replacements to ICT, the contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed upgrades, substitutions and replacements prior to acceptance. The ACR should be created using the on the Voluntary Product Accessibility Template Version 2.2 508 (or successor versions). The template can be located at https://www.itic.org/policy/accessibility/vpat

3. When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements is evaluated within each iteration and release that contains user interface functionality.

4. When modifying, installing, configuring or integrating commercially available or government-owned

ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

5. When developing or modifying electronic documents and forms provided in a Microsoft Office or

Adobe PDF format, the Contractor shall demonstrate conformance to the applicable to the applicable

Section 508 standards (including WCAG Level A and AA Level 2.0 Success Criteria) by conducting testing using the test methods published under “Accessibility Tests for Documents” at https://www.dhs.gov/compliance-test-processes.

6. When developing or modifying ICT deliverables that contain the ability to automatically generate electronic documents and forms in Microsoft Office and Adobe formats, or when the capability is provided to enable end users to design and author web based electronic content (i.e. surveys, dashboards, charts, data visualizations, etc.), the Contractor shall demonstrate the ability to ensure these outputs conform to the applicable Section 508 standards (including WCAG 2.0 Level A and AA

Success Criteria). The Contractor shall demonstrate conformance by conducting testing and reporting test results based on representative sample outputs. For outputs produced as Microsoft Office and

Adobe PDF file formats, the Contractor shall use the test methods published under “Accessibility

Tests for Documents”, which are published at https://www.dhs.gov/compliance-test-processes. For outputs produced as web based electronic content, the Contractor shall use the DHS Trusted Tester for Web Methodology Version 5.0, or successor versions. This methodology is published at https://www.dhs.gov/trusted-tester

7. When developing or modifying hardware components of ICT, including closed systems (for example

– kiosks), the Contractor shall demonstrate conformance to the applicable Section 508 standards

(including the Chapter 4 hardware requirements). Where the requirements in Chapters 4 do not address one or more functions of ICT, the Contractor shall demonstrate conformance to the

Functional Performance Criteria specified in Chapter 3. The Contractor shall use a test process capable of validating conformance to all applicable Section 508 standards for hardware functionality delivered pursuant to this contract.

8. Contractor personnel shall possess the knowledge, skills and abilities necessary to address the accessibility requirements in this work statement.

1.4 Section 508 Deliverables

1. Section 508 Test Plans: When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, an explanation of the test process that will be used, when testing will be conducted during the project development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

https://www.itic.org/policy/accessibility/vpat https://www.dhs.gov/compliance-test-processes https://www.dhs.gov/compliance-test-processes https://www.dhs.gov/trusted-tester

2. Section 508 Test Results: When developing or modifying ICT pursuant to this contract, the

Contractor shall provide test results in accordance with the Section 508 Requirements for Technology

Services provided in this solicitation.

3. Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract

(including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility Conformance Report

(ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version 2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.

4. Other Section 508 Documentation: The following documentation shall be provided upon request for

ICT items offered through this contract:

o Documentation of features provided to help achieve accessibility and usability for people with disabilities.

o Documentation on how to configure and install the ICT Item to support accessibility.

o Documentation of core functions that cannot be accessed by persons with disabilities.

o Documentation of remediation plans to address non-conformance to the Section 508 standards https://www.itic.org/policy/accessibility/vpat