Center Background and Historical 2 Draft.pdf

DRAFT

JSC Background & Historical

As the JSC Office of the Chief Information Officer, we support the institution of the NASA Lyndon B. Johnson Space Center (JSC) and its associated facilities, in pursuit of its ultimate purpose to fulfill the requirements as the Center for Manned Spaceflight. The Johnson Space Center was established in 1961 as the Manned Spaceflight Center, the home and Mission Control Center for the U.S. human space flight program. The Johnson Space Center’s $1.5 billion complex occupies 1,620 acres southeast of downtown Houston, in the Clear Lake area and employs over 12,000 personnel, including 3,000 civil servants; and over 9,000 contractors all working either onsite, remote, or in nearby office facilities.

Historically JSC, and its associated sites and facilities have been supported by years of small business contracts administered by the JSC OCIO in support of all our institutional information technology (IT), information management (IM), IT security, communications and multimedia services needs. Our associated facilities supported by our predecessor contracts have included:

(a) White Sands Test Facility (WSTF) – Las Cruces, NM;

(b) El Paso Forward Operating Location (EPFOL) – El Paso, TX;

(c) Wallops Flight Facility (NASA Sounding Rocket Program [NSROC]) – remote support to

Goddard Space Flight Center provided by WSTF from Las Cruces, NM;

(d) Ellington Field (EFD) – Houston, TX;

(e) Sonny Carter Training Facility (SCTF) – Houston TX, or

(f) Other external customers (which may include other NASA Centers, or other Government

Agencies) as defined by task order.

In its early days, JSC led the Gemini, Apollo, Skylab, and the Shuttle Program. JSC presently serves as the home of mission control, NASA’s lead for International Space Station (ISS) operations, home to the Orion Multi-purpose crew vehicle (MPCV), home to the Gateway Program, and numerous advanced human exploration projects while also playing an important role in NASA’s Commercial Crew programs. JSC is also home to world-class capabilities in astro-materials research, exploration science, and bioastronautics, evolving into one of NASA’s largest research and development facilities. JSC is also the parent center for the White Sands Test Facility in New Mexico where labs are developing and testing technology that will accompany humans past low-Earth orbit to the Deep Space Gateway, Moon, and beyond.

The JSC Office of the Chief Information Officer (formerly, JSC Information Resources Directorate (IRD)) is responsible for maintaining JSC institutional information systems including but not limited to Information Technology (IT) infrastructure for networks, communication devices, workstations, servers, applications, and office automation. The JSC Chief Information Officer (CIO) is dual hatted, serving as the OCIO representative to JSC as the Director of the organization and also reporting to the Agency CIO and OCIO organization.

• JSC OCIO facilitates the local adoption of Agency OCIO policies, processes, requirements, and standards that will govern the planning, acquisition, management, security, utilization, and reporting of all IT and associated resources at JSC.

• JSC OCIO provides IT utilities and partners with the Programs and Center organizations in shaping IT solutions, systems, and architectures.

• JSC OCIO managed the centers institutional IT and IT security contracts responsible for assisting the organization with meeting customer requests.

In addition to your typical IT support, the JSC OCIO develops and implements the Center's strategy for institutional information management and information technology systems in accordance with Agency and Center policies and standards and provides a broad range of information products and services to the Center including the following:

• Institutional computer and telecommunications networks and systems

• Mission imagery acquisition and distribution

• Production and distribution of the Center's scientific, technical, administrative, and historical information in the form of publications and other hardcopy documents, imagery, television, and graphics*

• Development and implementation of automated systems for processing, storing, and retrieving research and administrative information

• Management of the forms, records, management directives, and Privacy Act programs.

Operating also as a JSC CIO organization, the JSC OCIO has the responsibility and accountability to the OCIO for ensuring JSC’s compliance with the following:

• Ensuring implementation of Federal and NASA regulations and policies

• Establishing and maintaining the Capital Investment Planning processes, architecture, and standards

• Establishing and maintaining the IT security policies and procedures

• Coordinating and approving the JSC responses to externally required IT-related reports, reviews, and audits

• Reviewing implementation of IT throughout JSC for alignment and compliance with the

JSC IT Program

• Facilitating the reengineering and continuous improvement of business processes by advocating appropriate utilization of IT

• Defining and analyzing IT metrics

Within the JSC OCIO, exists the Infrastructure and Applications Office (IO), set to expire and be consumed with transformational activities by fiscal year 2023. However, the functions and services provided by this office are still critical to the mission and support of the JSC institution and the JSC customers and organizations will still be leveraging the JSC OCIO and Enterprise Service Lines to manage the consumable IT services for the center, ranging from the Data Center, The following is a list of key application systems and platforms supported and maintained through the JSC OCIO or its contract.

JSC Microsoft SharePoint Enterprise Service The JSC OCIO sharepoint is a platform service which contains both custom and out-of-the-box feature sets and third-party add-ons. The environment is a cloud-based solution hosted in our Amazon Web Services, Gov-Cloud environment. The platform supports the entirety of the institution of JSC and is a result of a of consolidation of 10+ SharePoint farms across the center.

The platform provides services for collaboration, business processing and automation, and records management support, application development, workflow processing, and more. The highest profile environments supported within the tool are our Flight Operations Division Mission Control, Ground Control teams for real-time flight procedures and our Health and Human Performance Office in support of medical records repository and capture.

MAXIMO/Computerized Maintenance Management System (CMMS) CMMS is a customized implementation of Maximo in support of our Center Operations Division (COD), with a second instance supporting our White Sands Test Facility (WSTF). As is supported agency-wide, this system is a windows-based COTS product with unique configurations to support its customer base. CMMS allows the user to maintain detailed facilities maintenance and work order status information. It also allows the user to schedule Preventive Maintenance (PM) tasks and calls attention to scheduled PM tasks not yet completed for the Facilities Management Office (FMO). This application provides maintenance managers and users closed-loop processing for the recurring day-to-day work functions required to inspect, operate and maintain facilities (buildings, structures, grounds, utility systems and collateral equipment) in an acceptable condition.

Additional modules are being considered to meet future customer requirements. It is the critical system for COD and its support contracts to ensure work is captured, scheduled, and supported across the center.

SalesForce The JSC OCIO has supported the build and maintenance of various business support use needs at JSC. JSC carries the largest footprint for SalesForce across the Agency and specifically leveraged by our Office of Communications (OCOMM) / External Relations office at JSC and the Office of the Chief Financial Officer (OCFO). For OCOMM, SalesForce has been used to streamline and consolidate all office support applications and platforms in support of OCOMM business. OCFO leverages the platform to support the local application Organizational Resources Budget Integration Tool (ORBIT). ORBIT is used in conjunction BOBJ to support OCFO core financial systems.

JSC ServiceNow service (leveraging Flight Operations Directorate) The JSC OCIO built out a ServiceNow on-prem system in support of our local ITIL processing and service needs as a replacement for a previous BMC Remedy implementation. This installation for JSC OCIO specifically, leverages Service Desk, Knowledge Mgmt, Change Mgmt, and Asset/Inventory Mgmt. This system assists our contract in facilitating work and approvals for work, including supporting our local Governance Boards and CM documentation control. This system is operational at the center in 3 additional implementations supporting, Flight Operations, Human Health & Performance, and JSC Engineering for similar uses.

Imagery Online (IO) / Flight Imagery support systems This is a set of custom ColdFusion applications directly supporting our institutional and flight imagery (motion and still) repositories. JSC OCIO currently supports back-room mission motion imagery downlink from the International Space Station (ISS) and leverages the IO application and other supporting applications to provide the metadata and catalog to this critical still and motion imagery collections. The availability of these systems is critical to supporting the Human Spaceflight program.

Beyond the above-mentioned systems there are many office automation applications and websites deployed and supported across JSC and its facilities as supported by the table above. An applicable supported list of websites and application will be provided with the solicitation.

JSC 2022 Application tickets

7175 tickets

266 bug fixes 146 Salesforce 47 epics 16 Salesforce 109 Features 66 ERO and CMS Applications 29 Salesforce 669 issues 665 Salesforce 6080 User Stories

166 ServiceNow 562 Salesforce 1378 Sharepoint

Note: tickets include:

EA Custom Apps - EA Training Academy | ColdFusion Upgrade to 2021 Custom Apps - Acronym Central | Fix misspelled words Custom Apps - JSC Phone Directory | 508 Compliance Scan FY22 Onboarding developer New Engineering Workstation Laptop WordPress Upgrade to 6.0 Install Squirrel and configure converted dashboard files Salesforce ORBIT - User Permission Updates WAD doc in Docs tab not opening Add ability to do JHA on iPad Update/Replace outdated JS Libraries CRM: TABLEAU: Reorganize the layout of the Tableau Main Dashboard New saml integration for Epic for customer

KSC Background & Historical

1 Application Development

The following graphics depict the application development process

1.1 Investigation Report

Each Development Project begins with an Investigation Report to establish the scope of the project.

Example attached for ITR 4868

1.2 Development Project

Following acceptance of the Investigation Report, development on the project begins with a

Development Project Start up. Once the Start Up is complete, the team implements the required number of IDUs. When the development is complete, the team performs Development Project

Close Down activities.

FT

1.3 Incremental Development Unit (IDU)

Each IDU undergoes the point evaluation method outlined in Appendix J Story Point Process and delivers tested, production ready functionality.

2 Application Details

The following list of applications fit the architecture of the defined KSC-UG-3360

Application Support Levels are classified based on the characteristics below and organized into a point-based system where the weighting is determined by the highest category meeting any of the criteria. The “Hosted Only” description is used for applications, websites and systems that are maintained or managed by external parties. Each application is assigned a number of Application

Points based on the criteria stated below: (This criteria has been changed from KIAC to NCAPS)

1. Software as a Service (SaaS)

SaaS is used to support third party applications that are provided by external parties using the SaaS model.

2. Minimal - 1 Application Point (Small Hosted Only):

a. Static web sites (i.e., HTML & CSS).

b. File based/client side applications.

c. License Services.

d. Help Desk and Permission Provisioning Only.

3. Basic

The Basic category is used to support larger Hosted Only applications and Contractor maintained applications fitting the criteria described below.

a. Contractor-Maintained

i. Static web sites (i.e., HTML & CSS).

ii. Content management sites hosted in Sitecore.

iii. Plugins for other platforms.

iv. Application Programming Interfaces (APIs) without full applications.

b. Large Hosted Only

c. Supported server side Platform and/or Database per KSC-UG-3360.

d. Production environment and databases and up to 3 non-production environments and databases per application.

4. Intermediate

The Intermediate category is used to support the most common Contractor Maintained applications. These applications have upper limits to their complexity based on the characteristics of the application described below.

a. Websites/Applications with interfaces between contractor-maintained applications.

b. Up to 3 user roles.

c. Web-based, client front end/based, or mobile application developed in supported platforms per KSC-UG-3360.

d. Production environment and databases and up to 3 non- production environments and databases per application.

5. Advanced

The Advanced category is used to support complex applications that are not classified as systems below. These applications may require additional support for a number of reasons, including but not limited, to legacy technologies, interfaces with external parties or a large number of roles.

a. Websites/Applications with interfaces to applications maintained by external parties.

b. Websites/Applications developed on platforms that are specialized or unsupported per KSC-UG-3360, but do not require a dedicated environment or dedicated hosted database (e.g. Access Databases do not require dedicated hosting).

c. Exceeds intermediate criteria but does not meet the criteria to be classified as a System.

3 System Details

Systems are defined as offerings that do not meet the application definitions defined above and require one or more of the following:

1. Dedicated virtual/physical assets that run a server operating system

2. Non-supported server side Platform and/or hosted Database per KSC-UG-3360

Application Services manages systems for various customers across the Center and Agency. A

System is defined as a set of complex interacting or interdependent components forming an integrated whole, which includes hardware and software designed and operated to satisfy specific and unique requirements. Unless specified otherwise, these systems reside in the Kennedy Data

Center (KDC) and utilize multiple operating systems, platforms, databases, programming languages, etc.

These systems include custom, Commercial Off-The-Shelf (COTS), and Modified Off-The-Shelf

(MOTS) products. Some systems require specialized skillsets due to their size and certification requirements. The sections that follow describe each of the supported systems with specific information on the purpose, functions and user community.

3.1 TechDoc - RTS Cate gory: Urgent

TechDoc is a COTS product that is offered as a Center-wide, Institutional service for document management. TechDoc is a distributed, portable document and record management system designed for the management of any type of document or file. The system is web-based and provides for an electronic means to

• Manage documents through their entire life cycle: create, modify, release and delete.

• Provide extensive per-document security and access controls.

• Provide full history tracking of every document's life cycle.

• Provide electronic notification of document events.

• Provide ad-hoc reporting capabilities.

• Provide revision control of approved documents.

• Distribute released/published documents to the user community.

• Provide full text search and retrieval of published documents.

• Provide watermarked PDF versions of released documents.

• Provide for on-line review and approval of documents.

TechDoc has the capability to store any electronic file type, such as audio, video, CAD drawings, in addition to traditional documents (Word, Excel, PowerPoint, etc.). It has a Windows Explorer like interface with folders and documents that supports hierarchical organization of documents. It also functions as a distribution system for documents, allowing them to be accessible to individuals, groups, or globally to anyone with access to the server. Additionally, the system provides granular security at a per-document level and to the privileges assigned to each user.

The system provides full history tracking for audit and security purposes. The system also contains an ad-hoc reporting capability to create and run reports in various formats (HTML, XML, and CSV). Finally, user-defined metadata is supported.

The Launch Services Program TechDoc instance is responsible for providing their own support for document management, document configuration management, document publishing and electronic records management. However, all TechDoc instances obtain search capability via

TDSearch and infrastructure support from the KIAC contract.

3.2 KIAC Maximo - RTS Cate gory: Urgent

The Maximo Application is a COTS product for computerized asset maintenance that provides asset management, work management, materials management and purchasing capabilities to help companies maximize productivity and extend the life of their revenue-generating assets. KIAC supports the KIAC Maximo systems infrastructure including the web application, web server, reporting service and databases. The contractor is responsible for providing Maximo application support, for creating and maintaining work flows, screens, field lists and reports to accomplish work control requirements.

KIAC uses the Maximo application to manage contract work activities through work flow processes. The KIAC Maximo system implements the following modules and applications:

• The Service Request module is used for handling service request approvals and creating work orders. Service requests are routed for approval using the workflows with over 120K service requests recorded in their system.

• The Preventive Maintenance (PM) module is used for scheduling PM work orders with over 4K PM's in the system. A custom application was created in the Preventive Maintenance module for tracking the assignment of hand held radios.

• The Job Plan module is used for creating tasks that are repeated on multiple work orders with over 3K Job Plans in the system.

• The Work Order Tracking module is used for documenting the status of over 95K work orders and archiving completed work orders.

• They use the procurement module is used for purchasing of the assets and parts necessary to complete their work order tasks.

• The Contracts module is used for tracking over 500 purchase contracts.

• The invoice module is used for tracking PO and payment dates of invoices, which are included as attachments and stored in the TDComm TechDoc instance.

• The Asset module is used for asset tracking and maintenance of over 60K assets.

• The Inventory module is used to receive and maintain inventory of purchased items stored in 62 storerooms.

• The Item Master module is used for defining over 272K items that could be or have been purchased and stored in 62 various store rooms. Each time a new item is purchased it is added to the Item Master list for future reference.

• The Administration module is used to set up person groups, labor types, crafts, qualifications, and classifications. This module coordinates with work order Job Plans and tasks to ensure that they are using the proper labor type (~900) or crafts (98+) at a particular skill (~650 skills defined) and that they have the correct qualifications (~700), and classifications (~1400) necessary to perform the tasks related to SR, Work Orders

Assets or Locations. Crews, Crew Types, or Work Zones is not implemented.

• The Resource module contains three custom configured applications called Program Values (17), Project Values (311) and System Values (177).

• The Master Companies module is used for maintaining a record of the over 50K vendors used for procurements.

• The company’s module is used to maintain records of the company’s purchases and performance ratings.

• The purchasing module contains a custom application called DAMES Inventory Extract.

This module is used to track over 1,900 PO numbers, MILSTRIP PO Num, Stock Numbers, Vendors and Store Location.

• The Meter Application is used for tracking the usage (hours or mileage) and condition of assets.

• The Activities and Tasks module is used for viewing the status of over 14,000 tasks associated with work order assets and locations.

• The Financial module is used for creating a unique chart of accounts, GL account structure, and codes This module tracks the status of over 4,500 unique GL Accounts

• The Maximo Integration Module is used for creating external data interfaces. Over 300

Object Structures and 17 External Systems are currently defined in the system.

• The Service Provider add-on module is used for tracking service request status and billing invoices.

Tasks necessary to support the KIAC Maximo system include but are not limited to the following:

• Maximo platform administration

• Maximo application design

• Maximo Work Flow design

• Maximo database configuration

• Maximo domain configuration

• Maximo BIRT report generation

• Maximo query creation and execution

• Maximo automation scripting

• Maximo security group configuration

• Maximo user account management

• Maximo application security configuration

• Maximo KPI creation

• Maximo CronTasks (LDAPSYNC, VMMSYNC).

• Configuration of Maximo Application EAR files

• Configuration of WebSphere Server Application Severs

• Configuration of Oracle Database Server

• Configuration of BIRT Report Server

• Load balancing of the Maximo system

3.3 BOSS Maximo - RTS Cate gory: Urgent

The Maximo Application is a COTS product for computerized asset maintenance that provides asset management, work management, materials management and purchasing capabilities to help companies maximize productivity and extend the life of their revenue-generating assets. BOSS

(Base Operations & Spaceport Services) uses Maximo for the management of work, assets, inventory, receiving, procurement, equipment maintenance, vendor contracts and Service Level

Agreements (SLAs). Contractor supports the BOSS Maximo system infrastructure including the web application, web server, reporting service and databases. The BOSS contract is responsible for providing their own Maximo application support for creating and maintaining work flows, screens, field lists and reports to accomplish their work control requirements.

BOSS uses the Maximo application to manage all their work activities related to the maintenance of KSC Facilities. BOSS has implemented the following Maximo Modules and Applications:

• Maximo Work Flows are used to implement business processes

• The Service Request module is used for handling user service request approvals and creating work orders

• The Preventive Maintenance module is used for scheduling PM work orders

• The Job Plan module is used for creating tasks that are repeated on multiple work orders

• The Work Order Tracking module is used for documenting the status of over 28K work orders and archiving completed work orders

• The procurement module is used for purchasing assets and parts necessary to complete their work order tasks

• The Asset Module is used for asset tracking and maintenance of over 52K assets

• The Inventory module is used to receive and maintain inventory of purchased items stored in 39 store rooms

• The Administration module is used to set up person groups, labor types, crafts, qualifications, and classifications

• The Company’s module is used for maintaining a record of the over 26K vendors used for procurements

• The Asset Application is used to track over 3K real property asset locations

• The Meter Application is used for tracking the usage and condition of assets

• The Activities and Tasks module is used for viewing the over 459K tasks used with work orders

• The Purchase module is used for tracking contract purchases such as Blanket Purchases

• The Financial module is used for creating a unique chart of accounts, GL account structure, and codes This module tracks the status of over 4,500 unique GL Accounts

• A custom developed application, called Next Higher Assembly, for managing the relationship between over 163K Next Higher Assembly ID's and their assemble documents and stock numbers

3.4 Prote ctive Services Control Center (PSCC) - RTS Cate gory: Urgent

The PSCC is comprised of the following subsystems:

• National Crime Information Center (NCIC): NCIC employs a direct connection to the Florida Department of Law Enforcement’s NCIC. This KSC-installed system is utilized to perform investigations for individuals requesting access to KSC facilities and for follow up investigations. There are several locations installed around KSC.

• Compute r Aided Dispatch (CAD): CAD Response is a COTS system used by the PSCC at the LCC to respond to 911 calls and dispatch fire, emergency and security personnel. The product currently utilized is CAD Response, built by Public Safety Systems, Inc. (PSSI). CAD Response interfaces with the Patriot phone system and 911 Caller number and location are automatically populated into the CAD dispatch records.

• Incident Crime Information System (ICIS): ICIS is a COTS product purchased from

Public Safety Systems Incorporated (PSSI). The application provides a comprehensive data collection/retrieval system supporting all phases of incident tracking, to include traffic citation, investigations and reporting and analysis. KSC Physical Security uses this application to log and track incidents at KSC. This application is not used at the PSCC but resides on the same serves as the CAD system.

• Map911: Map911 is a stand-alone application utilized at the Protective Services Control Center (PSCC) for 911 emergency calls in Cape Canaveral Spaceport. This application is designed to display location including a satellite view of a selected building and its associated planimetric data. There is a search capability at the top of the map that allows a user to search by name of facility, latitude or longitude.

The associated planimetric data includes the following:

o Roads o Buildings o Fire Hydrants o Natural Gas Lines o Emergency Response Grid o Marshalling areas o US National Grid o Assigned Fire station per Point of interest o POC of facility o Helipads o Emergency Response Grid

3.5 KDDMS – RTS Cate gory: Urgent

The KSC Design Data Management System (KDDMS) is KSC’s Product Data Lifecycle

Management System (PDLMS). KDDMS is used to manage the product definition data and content (e.g. as-designed, as-built, and as-turned over CAD/CAE/CAM, problem reports, change control data, Acceptance / Technical Data Packages) utilized by institutional organizations and the Exploration Ground Systems (EGS) program. The KDDMS system helps to reduce cost, accelerate overall development and implementation time, and manage product configurations throughout the product lifecycle. KDDMS is presently built on Parametric

Technologies Corporation Incorporated (PTC®) Windchill® suite of modules. KDDMS is

KSC’s institutional solution for KNPR 8040.1, KSC Configuration Management Procedural

Requirements, NPR 7120.9, NASA Product Data and Life-Cycle Management (PDLM) for

Flight Programs and Projects and has the KSC Engineering and Technology Directorate’s

(NE) business processes and governance incorporated (e.g., KDP-P-2718, Engineering

Documentation Electronic

Approval, Release and Revision Process, etc.) to facilitate flow down of Agency policies and directives.

In addition to PTC, the Government also develops add-on modules to the KDDMS system. The inclusion of these add-on modules into the KDDMS system are considered Major Upgrades in

Appendix I, COTS Upgrades.

KDDMS provides the following capabilities:

• Repository for engineering (CAD Models, drawings, etc.), business, and reference documents

• Document tracking and revision history

• Capability to associate related document content (engineering data, reference documents, etc.)

• Document routing for review and approval

• Notification capability for document changes and releases

• Document Release Processing

• Configuration Management

• Establishing Product Structures

• Managing Product Life cycles

• Controlling user access to documents and products

• Managing user teams working on various projects and products

• Managing project milestones and tasks

• Managing project risks

• Tracking project resource usage and costs

• Web-based discussion forums

• Storing meeting minutes and action items

As part of the KDDMS System, ThingWorx Navigate, and required compute resources, provides a simplified, role-based web interface to KDDMS. ThingWorx is integrated with PTC

Windchill®, but does not provide the same facilities for modifying the stored designs.

ThingWorx specializes in dashboard views and report generation for users who require read only access to view data or generate reports.

ThingWorx Navigate provides the following unique capabilities:

• Search and Query data not readily available through KDDMS/Windchill

• Integration with KDDMS/Windchill application identity provider

• Submit problem reports through a simplified interface

• Integrate with other systems through REST APIs for Windchill data

• Dashboards and Report generation

3.6 CAPI – RTS Cate gory: Urge nt

The Center API Manager (CAPI) is a customized version of the WS02 API Manager designed to expose application services and manage publications and subscriptions for those services. This software enhances integrations between applications by enabling versioning, authorization and usage statistics.

The CAPI system coordinates the connection between API services for applications by implementing a publisher/subscription model to allow applications to subscribe to published

REST or SOAP services. The system supports a publishing site where users can include details such as the purpose and source of the API they are sharing. Once published, APIs will be browsable in a store and may include documentation on each available method's parameters.

The WS02 API Manager is part of the WS02 Carbon platform for middleware management.

CAPI has been modified to be section 508 compliant and support the Agency Launchpad solution for meeting ICAM requirements. Software developers across KSC can subscribe their applications to published APIs, providing access to data from the authoritative sources.

CAPI also provides functionality that shows analytics for these services, allowing the developers to know how often the services are being utilized.

3.7 FSMS - RTS Cate gory: Standard

Facility Space Management System (FSMS) is the implementation of an extensively tailored COTS product IBM Tririga. The purpose of this software is to manage KSC facility real property data and facilitate space management. The software is designed to align facility operations with business processes and optimize facility operations. FSMS also provides notification to Center stakeholders of asset changes.

FSMS is a repository of organizations, buildings and rooms, and provides this data to other applications including KSC Training Certification and Records (TCRS), Enterprise

Information Management System (EIMS), and Facility Information Center (FIC). FSMS also provides the ability to store, track, validate, or quantify space utilization and asset management information. This information includes the facility data viewer (Facility Information Center) and the means to track and update facility manager assignments/contact data. The Facility

Information Center (FIC) provides detailed facility data, facility manager data, detailed searches and reporting capabilities to users center wide.

3.8 GIS - RTS Cate gory: Standard

The KSC Institutional Geographic Information System (GIS) is a system of server hardware, server software, client software and web applications to facilitate the collection and dissemination of geographic data at KSC. The system relies heavily on the implementation of COTS software from Environmental Systems Research Institute (ESRI).

The KSC GIS Portal web application provides a catalog of GIS resources at KSC and allows for access by, and collaboration among, users with KSC GIS data. Users authenticate to the system using their NDC credentials. Examples of KIAC support for GIS include:

• Providing assistance to SCs on the installation of client side GIS software

• Creating updating, and maintaining GIS web services

• Managing the database and database permissions

The GIS system has the following modules installed:

• Building Locator

• KSC Services

• Advanced GIS Viewer

• GeoSIMS

• Electrical Distribution

• Master Planning

• Telecomm Tools

• Utility Viewer

• Emergency Management

• Emergency Awareness

3.9 ESMDMS - RTS Cate gory: Standard

The Earth Systems Modeling and Data Management System (ESMDMS) is a Geographic

Information System (GIS) integrated system of computer hardware and software for the warehousing, dissemination, and analysis of ecological data collected and visualization of projected launch plume deposition at KSC to support ecological and launch programs. The contractor is responsible for platform support of this system, which encompasses a variety of scientific and decision support tools. ESMDMS provides three primary services; COTS tools for analysis and tool development, Oracle database management, and web page support (e.g.

MAPS). All services of the ESMDMS are accessed via workstations connected to the KSC network. Primary users of the system are scientists conducting ecological monitoring and research at KSC, NASA personnel responsible for the stewardship of natural resources, Saint

Johns River Water Management District (SJWRMD) and the U.S. Fish and Wildlife Service.

Major functionality of the ESMDMS system includes support for launch activities, master planning, and facility and infrastructure planning including storm surge, wildfire and natural resource management at KSC. These functions support regulatory compliance with the

National Environmental Policy Act (NEPA), the Endangered Species Act and Executive

Orders on floodplains, wetlands, sustainability and climate change. KIAC support for

ESMDMS is similar to the Large Hosted Only application support as described in Appendix M, Service Catalog Descriptions, catalog item Infrastructure and Application O&M Bundled

Services (IAS-001-S).

3.10 SPACE - RTS Category: Urgent

The Standard Performance Appraisal Communication System (SPACE) is an Agency-managed Performance Management and Communication System hosted on the Ruby platform.

The system contains the performance plans, reviews, and ratings for all NASA Civil Servants and provides an awards estimation feature that is based on employee performance. SPACE usage is highest during performance planning, midterm evaluation, and final evaluation periods.

3.11 Multi-Customer Maximo - RTS Category: Standard

The Multi-Customer Maximo Application is a COTS product for computerized asset maintenance that provides asset management, work management, materials management and purchasing capabilities to help companies maximize productivity and extend the life of their revenue-generating assets. The Multi-Customer Maximo system is intended to support multiple contracts. As an example, KIAC supports the Kennedy Environmental and Medical

Contract

(KEMCON) Maximo systems infrastructure including the web application, web server, reporting service and databases. The contractor is responsible for providing Maximo application support, for creating and maintaining work flows, screens, field lists and reports to assist the KEMCON contractor in accomplishing work control requirements associated with various Occupational Health functions.

Tasks necessary to support the KEMCON Maximo system include, but are not limited to, full application and platform Operations and Maintenance (O&M), operating system and platform configuration, problem resolution, SC support, and access control. The Multi-Customer

Maximo has the following Maximo Modules and Applications:

• Asset Check In

• Asset Check In\Out History

• Asset Check Out

• Assets

• Assets for Health Physics

• Assets for Industrial Hygiene

• CCB and Project Matrix for Change Requests

• Change Request

• Chart of Accounts

• Companies

• Create Change Request

• Create Requisition

• Freight Receiving

• Holiday Tracking

• Job Plans

• Labor

• Locations

• Modify Person Availability

• People

• Person Groups

• Preventive Maintenance

• Property Scans to Maximo Assets

• Purchase Orders

• Purchase Requisitions

• Receipts

• Routes

• Routes for Radiation Use Authorization

• View All Change Request

• View My Change Request

• Work Load Indicators

• Work Order Team Input Screen

Work Order TrackingContracts supported are: KEMCON

3.12 Atlassian Toolse t - RTS Cate gory: Standard

The Atlassian Toolset is a suite of COTS products designed to aid the process of software development and agile project management functions. The products in the toolset are dedicated to different portions of the software development process. The following describes the individual products of the toolset and their major functions:

• JIRA with Agile supports the creation and management of requirements for software development teams using agile methodologies.

• Confluence supports collaboration, creation, and management of user documentation and knowledge bases.

• Bitbucket Server supports code collaboration and management using Git repositories.

• Bamboo supports continuous integration and automated build test and deploy cycles.

The toolset supports collaboration among a wide audience of software developers and project managers across KSC. The products in the toolset are linked with one another to enable easy transition and reference. Additionally these products have been extended to support Identity, Credential, and Access Management (ICAM) requirements using a combination of Atlassian Marketplace add-ons and custom developed extensions to the product authentication mechanisms. Support for these products includes administration tasks such as creating new projects in each of the tools, troubleshooting any integration issues, and assigning user permissions for those projects.

3.13 We b EOC - RTS Cate gory: Standard

Web EOC is a web-based emergency management communications system used to provide real- time information sharing and help to facilitate decision-making in emergency situations.

Web EOC is a customized COTS application designed to meet the unique requirements of KSC.

This system is accessible to a few entities outside of the KSC network, including the National

Park Service, Boeing, ATK, and Delaware North.

An IP Access Control List is used in addition to user account application log in. Web EOC is designed to operate in a standalone environment in the event that network resources are compromised by an emergency. Support for Web EOC includes creating new boards, and assigning permissions.

3.14 PWIX - RTS Cate gory: Standard

Bentley ProjectWise is an electronic document management solution used to display floor plan drawings maintained by BOSS for space utilization activities and coordination with FSMS

(Tririga). The application is a Commercial-Off-The-Shelf (COTS) package requiring no additional custom application development. Users can consolidate decentralized engineering content into a single presentation to ensure that all project team members have access to the right data when they need it. Support for PWIX includes user management and provisioning.

ProjectWise is designed to handle MicroStation DGN and AutoCAD DWG files, as well as other business file formats. ProjectWise works with Bentley Publisher to provide:

• Publishing Content: Bentley Publisher provides real-time viewing of the design drawing over the web, allowing examination and redlining.

• Workflow Management: Workflow phases can describe and manage the life cycle of a document.

3.15 WXArchive - RTS Cate gory: Standard

KSC Weather Data Archive is a publicly accessible web-based application that allows users to query the weather data stored in a searchable database and export it to Excel for further manipulation. To ensure optimal performance, the public is restricted through the application to the amount of data requested in a single search. Features and capabilities of the system include:

• Querying of rainfall, lightening, and wind data that are displayed on an interactive map

• Cloud-to-ground lightning strike playback

• Playback of weather tower data over a seven hour period

• Provides data to the CCAFS Cloud to Ground Lightning system

• Retrieves data from the Airforce’s Lightning Detection and Ranging, Meteorological

Info Data Display System, and Launch Pad Lightning Warning System

• Supports queries to the weather data, which is stored in a searchable SQL Server database

• Provides links to technical publications presented at conferences by organizations such as the American Meteorological Society, and a bibliography of references used in research conducted by the KSC Weather Office.

An administration website that allows site administrators to edit rain gauge date, add publications, add links to other Internet resources, and to view audit logs of changes.

3.16 Ke yTrace r - RTS Cate gory: Standard

KeyTracer is a COTS system hosted in the KDC with hardware sets, called KeyTracer Kiosks, that are installed in multiple buildings across KSC and provides a physical, key-management solution for NASA GSA vehicle keys. Up to 8 KeyTracer Kiosks are included in this system.

The KeyTracer Kiosks in each building consists of a lockbox, tablet HMI panels, and a card-swipe system. Servers and databases for KeyTracer reside in the KDC and is comprised of utilities/tools from the KeyTracer Software System Suite used the manage the system. There is a web front end used to view, access, and manage vehicle key check-in/checkout transactions.

NASA employees and their delegates login to the KeyTracer Kiosks by using their PIN and if authorized can select a key from the lockbox for use of a vehicle. Transactions are tracked by the system in order to maintain a chain of custody and to assign responsibility and liability. The

KeyTracer Software System Suite utilizes userid/password authentication. The KeyTracer hardware is Government replaceable.

The KeyTracer Software System Suite consist of both primary (critical), and secondary (non-critical) components, as detailed below:

Primary Critical Components:

• KeyTracer DataComm Engine – Establishes a communication link and synchronizes data between the ProxSafe Terminal(s) and the database; runs as a Windows service

• MS SQL Se rver – Stores user and KeyTag data/information and houses the database

• Apache Tomcat Web Server – Hosts the web-user interface for users/admins to view, access, and manage KeyTracer applications and tools/utilities

Secondary Non-Critical Compone nts:

• Ke yTrace r Backup Utility – Creates and restores backups of the database

• KeyTracer Alarm – Identifies and lists alarms that are generated by the

ProxSafe Terminal(s)

• KeyTracer Importer - Imports and installs initial user-data from external software and/or database(s)

_KIAC Licensing Rev

1.xlsx

KSC-UG-3360.pdf

Manufacturer Product Name Concurrent Use License Count

Acronis Acronis Backup Advanced for Win and Linux Servers

- 7

ACS Firehouse Firehouse Enterprise - Bundled System Support

ACS Firehouse Firehouse Enterprise Additional User Support

Adobe Acrobat Pro DC 43 Adobe All Apps - formerly Creative Cloud 44 Adobe Dreamweaver (legacy) 10 Adobe Photoshop 1 Adobe Robohelp 1 AFDS - KIAC Imaging Firmware - Quantum Firmware 1 AFDS - KIAC Timing and Countdown Software 1 APOGEE APOGEE Maintenance - Comm. 1 AppSpider AppSpider Enterprise Subscription 1 AppSpider AppSpider Professional Subscription 3 Atlassian Bamboo (Server) 1 Atlassian Bamboo Single Sign On, SSO

SAML/Kerberos for Bamboo (Server)

Atlassian Bitbucket (Server) Y 50 Atlassian Bitbucket Single SignOn, SSO SAML /

Kerb for Bitbucket (Server) Y 50

Atlassian Confluence (Server) Y 250 Atlassian Confluence Single SignOn, SSO SAML /

Kerb for Confluence (Server) Y 250

Atlassian Crucible (Server) Y 100 Atlassian FeCru Single Sign On, SSO

SAML/Kerberos for Crucible (Server) Y 100

Atlassian FishEye (Server) Y 100 Atlassian Jira Single Sign On, SSO SAML /

Kerberos for JIRA (Server) Y 250

Atlassian JIRA Software (Server) Y 250 Atlassian Survey and Vote Macros Y 250 Atlassian Timesheet Reports and Gadgets for JIRA

(Server)

Autodesk Maya - 1

CBMR CBMR for Windows 15 Cinedeck Cinedeck Extended Warranty Plan 7 Cisco Cisco Identity Services Engine (ISE) 100

EndPoint Base License

- 1

Cisco Cisco Identity Services Engine (ISE) 500 EndPoint Base Migration License

- 1

Cisco Cisco smartnet maintenance - 8 DB/Textworks DB/Textworks annual support 1 Devoltions Remote Desktop Manager Ent. - Site

License Unlimited 1

E S I Acquisitions Disaster Recovery Maintenance 1 E S I Acquisitions WebEOC Software Maintenance 1 Entrust Entrust Certificate UC Multi-Domain SSL 1

Entrust Entrust UC Multi-Domain SSL Certificate 6

Entrust SSL Certificate Advanced 2 Entrust SSL Certificate Standard 61 Entrust SSL Enterprise Account, Pooling 50 Entrust Standard SMA TruCredential Enterprise

License Y 1

Entrust TruCredential Enterprise Edition Y 1 ERDAS IMAGINE Adv-Pro to IMAGINE

Photogrammetry

ERDAS IMAGINE Expansion Pack 1 ERDAS Imagine Pro 5 ERDAS IMAGINE SAR Interferometry 1 ERDAS Stereo Analyst for ArcGIS 1 ESRI ERSI ArcPad Maintenance - GIS 1 Evertz Vistalink - 1 F5 Networks F5 Networks Service Agreement 4 Flexera InstallShield Pro 1 Fluke Met/Support Gold - 1 Fortinet TVAR Fortinet Firewall Support 1 FUJITSU Network Com NETSmart 1500 Production License - 1 FUJITSU Network Com NETSmart 15000 SNMP Uplink Module license

- 10

FUJITSU Network Communications

NETSmart 1500 FW9500 License - 10

Hewlett-Packard HP NNMi Ult Ed 1000+/50 NdPk SW E-

LTU

- 1

Hewlett-Packard HP NNMi Ult Ed 250+/50 NdPk SW E-

LTU

- 1

Hewlett-Packard HP NNMi Unltd to Ult Mig Cmplnc SW

E-LTU

- 1

IBM IBM TRIRIGA Application Builder 1 IBM IBM TRIRIGA CAD Integrator/Publisher Y 8

IBM IBM TRIRIGA Connector for Business Applications

IBM IBM TRIRIGA Connector for Business Applications for Non-Production Environment

IBM IBM TRIRIGA Connector for SAP BusinessObjects

IBM IBM TRIRIGA Facilities Manager Concurrent User

Y 15

IBM IBM TRIRIGA Request Central Concurrent User

Y 300

IBM IBM TRIRIGA Strategic Facility Planning 1

IBM IBM TRIRIGA Strategic Facility Planning for Non-Production Environment

IDEMIA Global-ID 4 IDEMIA ID Passport 4 IDEMIA IDEMIA B5000 Morpho Trust Document

Scanner

IdenTrust IdenTrust - ECA Medium Assurance Certificate

IDERA SQL Diagnostic Manager Pro Licenses 14 IDERA SQL Diagonstic Manager Professional 20 InMagic DB / Textworks - 1 Interpro Solutions, Inc EZMaxMobile Annual Support &

Maintenance

Inteset Secure Lockdown v2 - Chrome Edition 1 Iron PDF Iron PDF Y 20 JAM Software Tree Size Professional 10 JetBrains JetBrains dotUltimate 16 Juniper Juniper licensing (TO357) 1 Keltron Keltron Fire Alarm Software 6 Kolor Autopano Giga 2 Kolor Autopano Video Pro 2 Lenel Lenel DVR to NVR Channel Conversion -

EPACS

LR LR Time Lapse 5 Lyme Computer System VisualSVN SERVER ENTERPRISE

EDITION

Maxon Cinema 4D Studio R19 1 Maxon Cinema 4D Studio R20 1 McAfee McAfee VirusScan for Storage 4 Metalogix METALOGIX CONTROLPOINT FOR

SHAREPOINT PER MANAGED USER

50000

Metalogix METALOGIX CONTROLPOINT PER

FARM

Metalogix METALOGIX CONTROLPOINT PER

FARM NON PROD

Microsemi Microsemi HW & SW warranty 4 Microsoft Microsoft Office LTSC Professional Plus

2021 (for 2019 too)

Microsoft Microsoft SQL Server Standard Core Edition

Microsoft Microsoft Windows Remote Desktop Services 2019 for TO347

Microsoft Microsoft Windows Server 2019 Datacenter

Microsoft MS Office Professional Plus 2016 12 Microsoft MS OFFICE Standard 2019 1 Microsoft MS Office Suite 2016 Professional Plus 7 Microsoft MS Project Professional - Legacy 2016 150 Microsoft MS Project Standard 2019 1

Microsoft MS SQL Server 2019 Standard Licenses 2 Cores for T0388 (Atlassian)

Microsoft MS Visio Standard 2019 1 Microsoft PHP Tools for Visual Studio 1 Microsoft Sharepoint Server 2019 15 Microsoft Terminal Server CALs 10 Microsoft Visio Professional - Legacy 2016 150 Microsoft Visual Studio Professional - 2017 prior contract

Microsoft Visual Studio Professional 2019 20 Microsoft Windows Server 2016 3 Microsoft Windows Server 2019 8 Microsoft Windows Server 2019 Standard 16 Microsoft Windows Server 2019 Standard 16 Core 3

Microsoft Windows Server 2022 Datacenter - 2 Core

Milestone XProtect VMS 2017 R3 1 MSM Group iSite PMO Y 1 New Tech Solutions Inc. GeoExpress 10 Nlyte Software Americas Limited Nlyte Energy Optimizer 140 Nlyte Software Americas Limited Nlyte Enterprise Edition - Asset Optimizer 140

Octopus Deploy Octopus Deploy Standard Edition 50 ON-1 ON-1 Photo 3 Open Text Exceed 12 Oracle Java Runtime 2 PESA CatTrax System Control 1 Photobooth Solutions Social Booth 1 Polatis Polatis Maintenance for ETXS - Comm. 1 Powermapper SortSite Suite 50 PSSI - Central Square PSSI ICIS MTX Maintenance 1 PSSI -Response CAD PSSI Response CAD Maintenance 1 Quest TOAD - DBA Module - Add-on to Base

Seat

Quest TOAD - Professional - Add-on to Base Seat

Quest TOAD for Oracle Base Edition 12

Quite Software Quite Imposing Plus 7 RadView WebLOAD RM200 with 3 Consoles 3 RealVNC RealVNC 40 Redgate SQL Data Compare 15 Redgate SQL Developer Bundle aka SQL Tool

Belt

Redhat Red Hat Enterprise Linux Server, Standard

Rimage 2000i Series II Rapid Exchange Maintenance

Scooter Software Beyond Compare Pro - Legacy 35 Scooter Software Beyond Compare Standard - Legacy 14 Security Information Services Alarm Center® Software Support Plan

Platinum Support…