Attachment 1 JIT SOW.pdf

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STATEMENT OF WORK (SOW)

1.0 DESCRIPTION

The contractor shall provide Just- in-Time (JIT) office supply products to be delivered to National Aeronautics and Space Administration (NASA), Lyndon B. Johnson Space Center (JSC), Ellington Field (EF), Sonny Carter Training Facility (SCTF), and to any off-site facility located within a 10-mile radius of JSC.

JSC, including EF and SCTF, has approximately 100 buildings.

2.0 SCOPE

The contractor shall provide all resources to perform the p urchase and delivery of Center-wide c ivil servant office supplies. The contractor shall be authorized to distribute AbilityOne products by the Committee for Purchase from People Who are Blind or Severely Disabled (Committee) and requirements defined in Executive Order 13834. The contractor shall post the AbilityOne Procurement List (PL) of office supplies on the contractor’s electronic ordering system. The PL of office supplies shall include items such as:

Binding and filing Cases and portfolios Mailing and shipping supplies Office essentials (clips, notes, books, tape, etc.)

Optical disks and CD-ROMs Ergonomic products (wrist and foot rests) Clocks Paper (copier, computer, labels, etc.) – minimum recycled content compliant Ink/toner cartridges (new or remanufactured, when available) Visual communications and meeting aids Writing instruments (pens, pencils, markers)

3.0 ON-LINE ORDERING

The contractor is required to have an on-line ordering system that allows JSC JIT Users and the Administrator to order office supplies on-line. The contractor shall not accept phone or email orders under this contract. The contractor’s on-line system shall have the following capabilities: (1) search and browse full catalog; (2) annotate out of stock items; (3) edit and/or make changes to the order; (4) subtotal costs; (5) view picture and description of item; and (6) provide Safety Data Sheets (SDS) if hazardous content.

The contractor shall provide on-line capability for the following:

USERS. The approximately 200 JSC JIT Users must be able to initiate, track, and edit supply orders.

ADMINISTRATOR. The administrator must have the capability to oversee product catalog and approve, deny, and edit online orders.

4.0 ORDER PROCESSING

The contractor shall maintain a current electronic catalog of AbilityOne PL office supplies. Order processing procedures shall be the responsibility of the contractor. The contractor shall not solicit through email, mail, phone or deliveries. No catalogs/sale flyers are to be included with deliveries. The contractor shall provide new and high quality office supplies

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If delivery of any order is incorrect or incomplete, the contractor shall be responsible for correcting such abnormalities and shall contact the administrator or delegate.

The contractor shall provide a contingency plan for providing supplies in the event of a pandemic.

Credit memos are required to correct billing errors, returns or replace items. Customer returns are credited within 30 days.

The contractor shall maintain a toll free customer service and help desk telephone line during the hours of 8:00 a.m. to 5:00 p.m. CST, Monday through Thursday. The customer service telephone line is not required on the following Federal holidays:

New Year’s Day Labor Day

Dr. Martin Luther King, Jr. Day Columbus Day

President’s Day Veterans Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

5.0 FAR 8.703 PROCUREMENT LIST

The Committee maintains a Procurement List of all supplies and services required to be purchased from AbilityOne participating nonprofit agencies. The Procurement List may be accessed at: http://www.abilityone.gov. Questions concerning whether a supply item or service is on the Procurement List may be submitted at Internet e-mail address info@abilityone.gov or referred to the Committee offices at the following address and telephone number:

AbilityOne 1401 S. Clark Street, Suite 10800, Arlington, VA 22202-3259,

(703) 603-7740.

Many items on the Procurement List are identified in the General Services Administration (GSA) Supply Catalog and GSA’s Customer Service Center Catalogs with a black square and the words “NIB/NISH Mandatory Source,” and in similar catalogs issued by the Defense Logistics Agency (DLA) and the Department of Veterans Affairs (VA). GSA, DLA, and VA are central supply agencies from which other Federal agencies are required to purchase certain supply items on the Procurement List.

6.0 BACK ORDERS AND SUBSTITUTIONS

If the contractor is unable to fill an order for office supplies from its available stock, it shall, nonetheless, deliver all available office supplies. Unavailable office supplies shall be entered as a back order by the contractor. Back orders shall cross reference the original order number. The types and quantities of back ordered office supplies shall not change or exceed the types and quantities on the original order. The contractor must contact the Administrator to advise them of the expected delivery date or to obtain agreement on a substitution or cancellation.

http://www.abilityone.gov/

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7.0 DELIVERY

Desk-top delivery of office supplies shall be delivered by the end of the next business day for orders placed prior to 3 p.m.

Central Standard Time (CST). There are approximately 50 orders per day throughout JSC, EF and SCTF.

The contractor shall provide a dedicated driver and back-up driver that meet minimum security clearance requirements for badging. The contractor shall ensure that drivers who come into regular contact with internal customers wear a uniform.

The delivery of supplies shall be in clearly marked, contractor-owned vehicles only.

8.0 TRAINING

The contractor shall provide training at JSC, to approximately 200 users, to demonstrate the online ordering system and procedures. The training must take place within 10 calendar days after receipt of award. At a minimum, the contractor’s training program shall cover, but is not limited to, the following areas:

a. Instructions and specific details on how the contractor’s ordering system works;

b. A description of the contractor’s packing slip;

c. An explanation of the procedures for returning items;

d. An explanation of the procedures for recycling toner cartridges; and

e. Procedures for the handling of situations when items are reflected on the packing slip, but not delivered.

9.0 EXECUTIVE ORDERS

Executive Order 13834

In accordance with Executive Order 13834, Efficient Federal Operations, contractors shall “Acquire, use, and dispose of products and services, including electronics, in accordance with statutory mandates for purchasing preference, Federal Acquisition Regulation requirements, and other applicable Federal procurement policies(See the FedCenter.gov Acquisition Program Area and the Electronic Stewardship Program Area); and

Track and, as required by section 7(b) of this order, report on energy management activities, performance improvements, cost reductions, greenhouse gas emissions, energy and water savings, and other appropriate performance measures. (See the FedCenter.gov Greenhouse Gases Program Area and the Sustainability Program Area).”

10.0 SAFETY AND HEALTH

The contractor shall perform tasks to ensure the protection of personnel, property, equipment, and the environment in contractor products and activities generated in support of institutional and spaceflight program objectives. To ensure compliance with pertinent NASA policies, requirements, federal, state, and local regulations for safety, health, environmental protection, and fire protection, the contractor will develop and implement a safety and health program per a NASA-approved safety and health plan. The “JSC Safety and Health Handbook” provides detailed requirements and instructions regarding safety and health procedures and policies at JSC and is incorporated by reference into all JSC contracts when performance is on site at a JSC facility. It can be viewed at http://jscHandbook.jsc.nasa.gov.

http://jschandbook.jsc.nasa.gov/

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11.0 REPORTING

The contractor shall provide an electronic yearly, by October 15th each year and monthly Summary Customer Business Review by the 15th of the month to the Contracting Officer, Contract Specialist, Contracting Officer’s Representative, and the Resource Analyst. The Summary Customer Business Review shall include the following: total sales, total credits, number of orders placed, number of back orders, average number of days to fill back orders, number of returns and reason for returns, order fill rate percentage and percentage of recycled content for items ordered.

The contractor shall provide an electronic monthly AbilityOne Report by the 15th of the month to the Contracting Officer, Contract Specialist, and the Contracting Officer’s Representative. The AbilityOne Report shall include the following: the order account number, NSN, unit quantity, and total sales in dollars of AbilityOne items ordered.

The contractor shall provide Internet-based online reporting for the Administrator to access: real-time usage data to minimally include, but not limited to: item ordered, stock number, quantity, cost and percent recycled content of item.

12.0 BADGES

The Contractor shall ensure that all personnel wear their JSC contractor badges while on site. JSC contractor badges will be provided by the Government after personnel screening and investigation is completed. The screening requirements for non U.S. Citizens require more time to process personnel before a badge is issued. See JPI 52.204-92, NASA Security Program and Identification of Employees, for badging requirements and processes.

13.0 INVOICES

Accumulate all orders for the month into a single combined invoice to submit for payment in lieu of submitting an individual invoice for each order placed.