Enclosure_B_QASP.pdf

ENCLOSURE B

GOVERNMENT QUALITY ASSURANCE

SURVEILLANCE PLAN

GODDARD LIBRARY AND INFORMATION

SERVICES TECHNICAL SUPPORT

RFP 80GSFC18R0019

(To Be Submitted)

FOR INFORMATION PURPOSES ONLY (10/2015)

GODDARD LIBRARY AND INFORMATION SERVICES

TECHNICAL SUPPORT

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1.0 INTRODUCTION

1.1 Purpose

The purpose of this Government Quality Assurance Surveillance Plan (QASP) is to define the overall approach the NASA Goddard Space Flight Center (GSFC) intends to use to monitor and survey Contractor performance under the Goddard Library and

Information Services Technical Support Contract No. TBD. This Firm-Fixed-Price contract provides for the necessary integrated library systems management, maintenance and related library services needed for a broad and comprehensive electronic and core materials traditional library and information science support function, encompassing all aspects of information storage, retrieval, and delivery to ensure timely and efficient provision of information resources relevant to the GSFC mission.

The QASP is a Government-developed surveillance tool prepared in accordance with

FAR 46.601 and NFS 1846.401. It is not part of the contract, per NFS 1846.401(a)(iii), but provided to the Contractor for informational purposes only.

1.2 Scope

This QASP has been developed to evaluate Contractor actions while implementing the

Attachment A, Statement of Work (SOW). It is designed to provide an effective surveillance method of monitoring Contractor performance, services, processes, and products provided under the Goddard Library and Information Services Technical

Support contract. This QASP defines the process the Government expects to follow to obtain data, evaluate the Contractor, and determine if contract performance conforms to contract requirements. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.

The role of the Government is quality assurance to ensure contract standards are achieved. In this contract the quality control program is the driver for product quality.

The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the Contractor to success. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

This plan is applicable to all services performed or products provided by Goddard

Library and Information Services Technical Support Contractor(s). Throughout this

QASP, the term “Contractor” is used. In terms of this plan, it should be known that unless explicitly stated, the term “Contractor” is applicable to both the GIC2 ISLS

Contractor and any and all of its subcontractors.

2.0 FORMS OF SURVEILLANCE

There exists a wide-ranging spectrum associated with surveillance, ranging from oversight to insight. The strategy and approach to surveillance by GSFC for the Goddard

Library and Information Services Technical Support contract, as detailed in this plan, is one that concentrates primarily on insight as opposed to oversight. However, NASA reserves the right to initiate additional surveillance activities (insight or oversight) on an

‘as-needed’ basis, based upon circumstances and data collected (adverse trends, negative data points, lack of corrective action, etc.) via the surveillance activities defined in this plan.

2.1 Surveillance Strategies

Insight

Insight is an assurance process that uses performance requirements and if definable, performance metrics to ensure process capability, product quality and end-item effectiveness. Insight relies on gathering a minimum set of product or process data that provides adequate visibility into the integrity of the product or process. The data may be acquired from Contractor records, usually in a non-intrusive parallel method.

Insight as applied to this contract will result in lower levels of Government surveillance and allow the Contractor to assume increased responsibility and accountability for the integrity of processes. Insight will rely heavily on evaluating planned contract deliverables, performance standards, and existing Contractor procedures and working documents, if available.

Oversight

Oversight as applied to this contract will result in higher levels of Government surveillance. The Government will gather information pertaining to the Contractor's process through involvement and/or inspection in the process and will monitor the process itself. The Government's involvement in the Contractor's performance, through oversight, will be determined necessary by the Contracting Officer's Representative

(COR).

The Government may use a variety of surveillance methods to evaluate the Contractor's performance. Government surveillance will be conducted on a non-interference basis and in a manner that will not unduly delay work being performed by the Contractor.

2.2 Surveillance Team

All surveillance activities will be implemented using NASA and NASA support-contractor personnel, a delegated agency (e.g., Defense Contract Management Agency

(DCMA)), and/or a surveillance support). The surveillance team may be composed of:

GSFC Procurement Personnel (i.e. Contract Specialist)

GSFC’s Program Personnel (i.e. COR)

GSFC Safety, Health and Security Personnel (both physical and Information

Technology (IT) Security)

GSFC Property Administrator Personnel

The Goddard Library and Information Services Technical Support CO is responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, issuing task orders, and safeguarding the interests of the United States in its contractual relationships. The CO will also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The

CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

The Goddard Library and Information Services Technical Support COR is designated in writing by the CO to act as his/her authorized technical representative to assist in administering the contract. The COR monitors the technical work performed under the contract, evaluates Contractor performance, serves as the primary interface for the

Contractor and the CO for all technical matters, reports on contract status to

Program/Project Management, and recommends corrective action when necessary. The

COR is not empowered to make any contractual commitments, authorize any contractual changes on the Government’s behalf, or in any way direct the Contractor to operate in conflict with the contract terms and conditions. Any changes that the Contractor deems may affect the contract or task order price, terms, or conditions shall be referred to the

CO for action. The COR’s limitations of authority are contained in the NASA Form

1634, COR Delegation.

2.3 Communications

Monthly Performance reviews

Electronic mail

Informal Discussions

Other communication methods, as required

2.4 Evaluation and Reporting

Monthly Reports

Monthly Contractor performance metrics

Inspection of deliverable items

2.5 Work Review and Performance Monitoring

The Government will evaluate the Contractor's accomplishment of the technical objectives through the following:

Monthly and bi-weekly meetings with the Contractor to review progress and identify problems.

Preparation and submission of Contractor Performance Annual Reporting System

(CPARS) reports.

Conduct inspection and acceptance of the Contractor's deliverable items.

Review Contractor's safety procedures and performance.

Validate that Contractor is performing according to the required contractual plans

(e.g. testing, integration, quality assurance, etc.) by physical inspection, review of submitted reports, and meetings with the contract manager.

The surveillance team will make a physical inspection of the Contractor's onsite work area semi-annually. In addition, the COR may make informal inspections, as required. These inspections are made to assure compliance with NASA and

GSFC onsite Safety and Health regulations and procedures.

All onsite Contractor employees have a GSFC Personal Identity Verification

(PIV) card (badge) and approve badges and make sure that all Contractor employees have appropriate physical access to the Library.

The names and locations (buildings/room numbers) of the Contractor employees match their monthly onsite Personnel Identity Verification (PIV) Report.

The Contractor employees are aware that the use of Government telephones is for official business only.

The Contractor employees are following the proper Checkout Procedures when leaving GSFC (e.g., returning PIV card (badges)). The PIV data forms will be checked against the monthly Onsite Reports to identify exiting employees.

The Contractor employees are aware of the NASA and GSFC IT Security compliance requirements.

The Contractor knows who the building’s and Library’s Facilities Operations

Managers (FOMs) are and what his/her functions are.

Contractor is familiar with the building’s emergency evacuation procedures.

Contractor employees have access to Goddard Announcements and NASA policy directives governing onsite performance. Goddard’s procedural requirements and directives can be found at http://nodis3.gsfc.nasa.gov/

Validate that all Installation-Accountable Government Property (IAGP) is being properly utilized and maintained in accordance with the terms of the contract.

Conduct periodic inspection of equipment and its location, compared to the onsite property records.

Validate that the Contractor is maintaining records for all installation provided property.

Validate that all existing and new equipment is properly tagged.

Validate that the Contractor does not modify or provide additional facilities, plant equipment or real property at Goddard, except as specifically required by the contract, or as directed or approved in writing by the CO.

Prevent employer-employee relationships from occurring between Government and Contractor by making sure that :

Only the Contractor interviews prospective employees.

Only the Contractor approves timecards and absences.

Government personnel do not interfere with the Contractor on personnel and administrative matters.

2.6 Record Keeping and Documentation

The COR is responsible for maintaining accurate and complete records of the

Contractor’s performance. The COR is responsible for collecting the performance evaluation documentation and maintaining any other material that reflects the quality of the Contractor performance. Even though the Contractor is responsible for ensuring performance compliance under their quality control requirements, the Government will give the Contractor prompt notice of defects observed by the COR. This does not imply that the Government is obligated to carry out quality control inspections for the

Contractor, but that on discovering a problem, the Government will inform the Contractor in detail of the incident. COR will keep CO informed of any issues brought to the attention of the Contractor by the COR.

If performance issues arise, they will be discussed immediately between the CO, COR, and Contractor. Action plans will be developed and resolutions tracked for closure by the

Contractor and Government.

During the course of the contract, the COR shall retain a copy of all surveillance documentation. At the end of the surveillance period, these records shall be forwarded to the Contracting Officer for inclusion in the contract file. However, when a specific service or deliverable item becomes unsatisfactory during a surveillance period, a copy of the documentation supporting the unsatisfactory performance shall be forwarded to the

Contracting Officer for action between the Government (CO and COR) and Contractor.

2.7 Contract Administration

Contractor maintains effective communication within its own organization, including subcontractors. Problems, technical issues, and programmatic changes are promptly communicated to all concerned. Prime Contractor communication with subcontractors is seamless and transparent to the customer.

3.0 CRITERIA FOR EVALUATING PERFORMANCE

The Contractor's performance in all of the areas listed above will be monitored to assure that ineffective or wasteful methods are not being used. As required by FAR 42.1502 and

GPR 5100.2, Supplier Performance Evaluations, the CO, in collaboration with the COR, will annually complete a Contractor Performance Assessment Reporting System

(CPARS) evaluation, which will also be reviewed by the Contractor, and become a part of the Past Performance Information Retrieval System (PPIRS). In the event of a finding that will require immediate attention, the COR will notify the CO of the situation for necessary action. The Contractor will be required to submit a written response and any corrective action steps needed.

4.0 SUMMARY

This Government Quality Assurance Surveillance Plan describes the approach GSFC intends to use to monitor the Goddard Library and Information Services Technical

Support contract and assure that the Contractor performs in accordance with the terms and conditions of the contract GSFC anticipates using an insight surveillance approach.

The goal is to balance the level of Government surveillance with the perceived impacts and risks of mission failure.

Contracting Officer’s Representative Signature Date

Contracting Officer Signature Date