Attachment_A_GLISTS_SOW.pdf

ATTACHMENT A

STATEMENT OF WORK (SOW)

(February 14, 2018)

GODDARD LIBRARY AND INFORMATION SERVICES

TECHNICAL SUPPORT

RFP 80GSFC18R0019

Attachment A

Statement of Work (SOW) for

Goddard Library and Information Services Technical Support

Introduction

In support of Goddard’s mission, the Goddard Space Flight Center (GSFC) Library facilitates research in Earth science, space science, and enabling technologies by stimulating discovery, creativity and communication of knowledge to enhance life on Earth. The Library delivers efficient and effective access to information essential to NASA’s research while simultaneously supporting scientific literacy. The staff apply their expertise to provide users with the data and information they need by use of innovative cost-saving information resources and technology.

The function of the Library is to provide:

A mission specific collection of electronic and core print resources in the subject fields of science, technology, and management information;

Access to required resources, both held as well as resources not held;

Support for information identification and location support in science-technology-management;

Copies of renewable resources obtained by circulation, electronic access, acquisition, exchange, interlibrary loan, scanning, photocopy, dissemination and resource sharing;

and

A central knowledge repository for GSFC.

The goal is to provide such services with an emphasis on rapid acquisition of information with minimal effort required on the part of the customer.

The Goddard Library is a part of the Knowledge Resources and Library Services Branch, which includes the Goddard Information and Collaboration Center (GIC2) and the Goddard Archives.

GIC2 is the physical home to the Goddard’s Library and Information Services (Goddard Library) functions. The GIC2 facility provides flexible meeting and collaboration space designed to meet the changing needs of its customers, while simultaneously enhancing access to high quality information services. The Goddard Library continues in its mission to be the provider of choice for research support, information services and Goddard intellectual asset management. In addition to the Goddard Library, GIC2 is also the physical home of the Goddard Archives.

Hours of Operation

Unless otherwise specified in this SOW, the contractor’s hours of operation (normal business hours) for the Goddard Library shall be 8:00 a.m.-5:00p.m., Monday through Friday (i.e., the operation shall be continuously open including lunch and break periods, excluding Federal holidays). The Information Desk shall be staffed from 10:00 a.m.-5:00 p.m, Monday through

Friday. When the Center is closed, the contractor operation will also be closed, except for those employees identified as emergency personnel.

Function

The contractor shall provide the necessary integrated library system management, maintenance and related library services needed for a broad and comprehensive electronic and core materials traditional library and information science support function, encompassing all aspects of information storage, retrieval, and delivery to ensure timely and efficient delivery of information resources relevant to the GSFC mission. The primary information resources consist of a dynamic collection of e-books, e-journals, core print books and journals, documents and multimedia;

access to a network of other library collections through cooperative InterLibrary Loan activities;

and a wide range of electronic resources created for or accessible through the GSFC Digital

Library (http://library.gsfc.nasa.gov), including licensed electronic library assets.

This contract contains a combination of core and Indefinite Delivery-Indefinite Quantity

Services (IDIQ).

1.0 Contract Core Requirements

1.1 Library Operations and Information Services Support Overview

The Contractor shall support of library operations including collection building and maintenance, acquisitions and electronic resource management; circulation of library materials; interlibrary loan and document delivery services; and provision of information services including reference and information desk assistance to include, but not limited to assisting clientele with reference inquiries, introductory demonstrations of library resources, remote database literature searching and in-depth research assistance.

1.1.1 Information Services Support

The Contractor shall staff the Library Information Services Desk within the Goddard

Information and Collaboration Center (GIC2) daily, Monday-Friday during normal

Library operating hours from 10:00am-5:00pm or as agreed to with the Contracting

Officer’s Representative (COR).

The Contractor shall assist the Government in managing the GIC2 space and help with special GIC2 and/or Library events.

The Contractor shall assist the Government Archivist in providing assistance to researchers using Goddard Archives materials in the physical facility and electronically when required.

1.1.2 Collection Building and Maintenance

The Contractor shall coordinate with the Government to develop and maintain a collection of print and electronic resources, with the goal of establishing and maintaining a collection of materials as a valuable resource to the mission of Goddard. The Contractor shall continue to collect and manage resources within the confines of the library’s budget and in accordance with the accepted Collection Development Plan and protocols.

The Contractor shall:

1. Coordinate with the Government to review and update the Collection

Development Plan on an annual basis;

2. Assist in the selection and deselection decisions for items to be included in the collection as appropriate, using the approved guidelines in the Collection

Development Plan;

3. Acquire materials as required to include electronic databases, and library software maintenance and licenses;

4. Acquire print materials as outlined by the Collection Development Plan and as approved by the COR. Actual materials to be purchased will be purchased via task orders;

5. Create and report on metrics related to the Collection Development Plan;

6. Maintain shelves, including shelving and re-shelving of materials; performing shelf reading, conducting back shifting; and maintaining the condition of the materials and stacks;

7. Coordinate with the Systems Team and Metadata/Cataloger to update Library catalog records as materials are moved, relocated or weeded/discarded/recycled;

8. Pull weeded items from shelves. Prepare and pack excessed items for shipping or recycling;

9. Make necessary additions to and reductions of physical collection at Goddard

Space Flight Center in accordance with the Collection Development Plan; and

10. Create and report on metrics related to the physical collection maintenance.

1.1.2.1 Aquisitions/Electronic Resource Management

1. The Contractor shall identify potential electronic resource acquisitions, assessing user need and budget availability, setting up trials when possible, and evaluating resources in terms of content/coverage, usability, and cost;

2. The Contractor shall investigate and consider the availability of metadata to facilitate user access and resource discovery; and

3. The Contractor shall make suggestions as to the means of access (Internet

Protocol (IP) recognition, password access, etc.) and indicate any issues related to technical feasibility.

1.1.3 Circulation

The Contractor shall provide circulation services during all hours the Library is open for in-library service, including 24/7 keycard access to the physical facility. At any time that the electronic Circulation Function is offline, an alternative method of circulation, which provides for full tracking and record keeping, shall be available, with customer instruction sufficient to allow completion of a normal circulation transaction. The

Contractor shall:

1. Execute all circulation-related transactions and record all loan transactions via the

Library catalog system;

2. Enter and maintain all customer records, including interlibrary loan partners; issue borrower cards; remove or inactivate expired patron records;

3. Process and forward overdue notices;

4. Capture and maintain usage records;

5. Maintain a manual on the circulation policies and functions; and

6. Produce circulation reports and metrics.

1.1.4 Interlibrary Loan / Document Delivery

The Contractor shall execute the Interlibrary Loan functions for Goddard customers, observing the time-frame requirements of the requestor, and observing requirements for data collection and record retention for compliance with copyright law. The Contractor shall:

1. Conduct Interlibrary Loan (ILL) borrowing transactions;

2. Provide materials electronically where possible to Library customers’ desktops, through delivery of electronic file, scanning where necessary;

3. Photocopy materials in compliance with United States Copyright Law and as required in response to ILL requests from outside institutions including National

Aeronautics and Space Administration (NASA) Centers, other Federal agencies, institutions of higher learning, when NASA GSFC is the sole source for the material. Priority ILL service shall be provided to NASA Centers even if the material is available elsewhere;

4. Convert paper documents to electronic format whenever identified to be necessary, cost effective and/or feasible;

5. Obtain Government Documents (electronic format if available) as requested by authorized recipients;

6. Maintain records for items loaned through Interlibrary Loan protocols, using the

Interlibrary Loan System (ILL) for internal tracking and control;

7. Place orders for payment for InterLibrary Loans (ILLs) obtained from various academic and government institutions for customers; and

8. Produce Interlibrary Loan reports and metrics weekly, monthly and annually.

1.1.5 Reference

The Contractor shall provide responsive reference assistance to the Library’s customers, including, but not limited to, requested materials; guidance in identifying and locating documents, specifications and electronic information; the use of information discovery tools; information on Library operations, policies and services; and Interlibrary Loan information on Library operations, policies and services; and Interlibrary Loan.

The Contractor shall:

1. Provide reference service electronically, in person or via the telephone as warranted by the situation. Electronic reference service shall be conducted primarily via established virtual reference applications and techniques;

2. Ensure reference coverage during designated library hours of operation from

10:00am-5:00pm Monday-Friday;

3. Refer unusual Library-related situations to Civil Service staff, informing the COR or Branch Head of potentially controversial matters, issues with far-reaching implications, and intractable issues;

4. Produce reports and metrics as required by the contract;

5. Provide prompt, accurate and professional service; and

6. Provide appropriate information, guidance, assistance or referral in response to each request.

1.1.6 Travel Requirements

All travel shall be approved in advance by the Contracting Officer Representative.

This contract shall require travel to NASA centers associated with NASA projects/programs and possibly other facilities for attendance at technical meetings for discussion and data collection. These meetings provide the opportunity to review programmatic data for completeness, discuss cost and schedule risk areas, identify cost and schedule drivers, evaluate heritage from previous programs and gain insights about program maturity. Travel costs shall not exceed $5,000 per contract year.

1.2 Library Systems and Support Services

The Contractor shall analyze present and future technologies and systems as they relate to library functions; developing and implementing plans for integrating and upgrading electronic resources as part of the information services program; monitor and interface of

GSFC Digital Library (GDL); documenting GDL module configurations and software/data interfaces; production of products emanating from the GDL database;

maintenance and administration of the Library’s electronic databases; user manuals; and reports.

The contractor shall ensure that all information systems comply with the requirements of the following Section 508 Standards (electronic and information technology accessibility standards):

Section 1194.21- Software applications and operating systems

Section 1194.22 – Web-based intranet and internet information and applications

The Contractor shall refrain from undertaking any activity which endangers the safety of the Library system or causes a portion of the system to fail.

The Contractor shall exercise caution while manipulating, backing up, and providing a secure copy of all databases maintained by the Contractor.

1. Further, the contractor shall provide sustained and dependable availability of the

Library website and its associated applications and services, including the virtual collection of local and remote electronic resources;

2. Provide sustained and dependable availability of the Library’s servers and associated hardware and software, installing upgrades, facilitating usage, troubleshooting, and maintaining systems back-ups effectively managing the interfaces for existing and newly acquired components;

3. Guard against loss of data at all times, and shall implement regular backup and recovery procedures to prevent loss of data;

4. Explore the use of innovative technologies, recommending modifications and improvements to the Library infrastructure as warranted and in accordance with technological developments. The Contractor shall develop specifications for hardware and software enhancements as needed and agreed to with the COR;

5. Prepare a complete impact statement, including time estimates for the redesign, coding, testing, and debugging for COR review prior to undertaking development or modification of any Library software or database configuration;

6. Research and benchmark new technologies as needed;

7. Maintain and update documentation of all Library software/hardware interfaces, documenting any computer program written or developed under the requirements of this contract and submit all documentation to the Government for review and approval. The Contractor shall develop and maintain a configuration plan that addresses all systems, files and products and their associated interfaces;

8. Work with the COR to identify, track, and prioritize Information Technology (IT) equipment for the Library including software maintenance. The Contractor shall maintain a prioritized IT Spending Plan spreadsheet to include all Library hardware and software systems and any anticipated future needs;

9. Provide support and assistance to the Government for any modifications to the

Library systems in the server room in Building 28 or in the Building 21 Library server room to accommodate changes in the room configuration, power, electrical or network upgrades as required by NASA IT requirements;

10. Provide support, maintenance and assistance as needed with all IT servers and equipment in support of all Branch functions to include The Goddard Archives and the Library Webstreaming services;

11. Network and Computer Security:

a. Respond to all Goddard Assessment and Accreditation activities as required, including data calls and reports as well as updates to the Library

Administrative Systems Plan and Management Operations System (MOS)

Security Controls;

b. Review all Goddard IT security notices, identify vulnerabilities to the

Library's systems, and take action on all applicable systems;

c. Participate in the Goddard IT security forums as it relates to the Library's systems including, but not limited to attending Management Operation System

IT security meetings, reviewing policies, procedures, and requirements, to include but not limited to NASA Information Security Policy and Goddard

Procedural Requirements, as well as all guidelines, policies and procedures issued by the Goddard IT Security Manager and NASA;

d. Support all Branch and Directorate security activities and projects and ensure regular attendance at all IT security meetings;

e. Comply with all NASA and GSFC IT security requirements; and

f. Report all computer incidences and/or infractions to the NASA Security

Operations Center (SOC) and COR within 24 hours or less via email.

11. Monitor, manage and report on all new and upgraded

IT technological advances and changes in the Library’s systems. Reports shall be submitted to the COR when developed annually; but no later than December 15th of each calendar year ;

12. Comply with systems development life cycle requirements established by NASA, and shall identify all changes to the computer-supported basic elements and to end products. The Contractor shall pay particular attention to systems interface control documents as operations are migrated;

13. Respond to specified actions or requirements of all IT security notices within 2 hours of receipt when received during Library operational hours and within 2 hours tour start when received overnight.

1.3 Virtual Library Support

The Contractor shall provide support and maintenance of the Goddard Library Website.

The Contractor shall provide recommendations for development, upgrades, redesign and technological advancements of the Website and virtual services in support of NASA

Goddard research, technology and information service requirements.

1. The contractor shall ensure that all information systems comply with the requirements of the following Section 508 Standards (electronic and information technology accessibility standards):

Section 1194.21- Software applications and operating systems

Section 1194.22 – Web-based intranet and internet information and applications

2. The contractor shall provide assistance with the Library Webstreaming and

Webcapture functions in the event of surge or emergency requirements (i.e.

unavailability of Government personnel or special events that require additional manpower). Such support shall not exceed 120 hours annually.

1.3.1 Library Website

The Contractor shall maintain and update the Library’s website and management of the

Serials Solutions technologies within the website to include but not be limited to:

1. Provide curator responsibility and assistance for all Library Web pages including the specific pages assigned to Government Staff;

2. Coordinate with the government to review and update the website, incorporating new GIC2 functions and information as necessary;

3. Explore the use of innovative technologies, and recommend modifications and improvements to the Library website as warranted, in accordance with technological developments and evolving library applications;

4. Maintain a web-scale discovery system and associated components, to provide customers with the ability to quickly and seamlessly search across the Library’s content through the Library website;

5. Maintain an Electronic Resource Management System application to support the management of the Goddard Library’s electronic resources;

6. Develop specifications for hardware and software enhancements as needed to maintain the Library’s web presence;

7. Contractor shall design and develop a plan, during FY2019, that will lead to deploying a website containing features such as the Library Calendar, updated

Staff Directory, video viewing, and mobile device access to the GIC2 Website from electronic devices; and

8. Provide Web design, development, creation and maintenance assistance for all branch services to include the library Webstreaming function, library video hosting services and functions and The Goddard Archives and Archives functions.

1.3.2 Metadata/Cataloging

The Contractor shall maintain the Library catalog and metadata records describing the

Library’s electronic resources. As part of this service, the Contractor shall:

1. Maintain and update the Library catalog, OCLC Online Computer Library Center, catalog, and the Library’s Electronic Resource Management System as materials are added to and deleted from the collection.

2. Update the Library catalog for any items moved to a different location or deleted from the Library’s collections;

3. Add new titles, title changes and volume holdings to the electronic journal records in the Catalog and the Electronic Resource Management System as needed; and observing the system guidelines; and

4. Add metadata where appropriate, to electronic materials in the Goddard

Library’s collection according to the standards established by the Goddard

Library’s Digital Projects Committee.

1.3.3 Goddard Library Repository

The Contractor shall maintain and continue development of the Goddard Library

Repository. As part of this service the Contractor shall:

1. Maintain the existing collections in the Goddard Library Repository;

2. Evaluate and recommend ways the Goddard Library Repository can support the electronic library model as a storage and discovery system for local digitized collections;

3. Explore opportunities for identifying and developing new collections in the

Goddard Library Repository;

4. Provide support for the incorporation and uploading of multimedia and video into the Goddard Library Repository; and

5. Provide post-production support and processing of video capture and encoding by the Library Webstreaming and Webcapture function.

1.4 Digital Library Services and NASA Information Services Alliance (NISA) Support

The NASA Information Services Alliance is an alliance of the nine NASA field center libraries to promote services and tools for the benefit of the NASA community.The

Contractor shall provide administrative, technical and research support for the NISA and the NASA Digital Library, which is a product of the NISA. In addition, the Contractor shall provide client assistance and technical system support for the Goddard Library’s 3D

Printing service and function.

The NASA Digital Library (NDL) is an initiative to provide information access, dissemination and preservation across the nine NASA-wide field center libraries. The

Goddard Library is instrumental to the success of the NDL model. The Contractor shall participate with the Government staff in responding to NASA Digital Library requests for information. The Contractor shall:

1. Participate in NASA Digital Library meetings and teleconferences;

2. Assist in developing plans for new systems and infrastructure based on past historical data coupled with projections for future technological expansion based on budgetary constraints and customer needs;

3. Participate monthly with the Government staff in NASA Information Service

Alliance (NISA) meetings;

4. Participate with the Government in any NISA requests for Information;

5. Complete special assignments related to NISA as defined by the COR. Work schedules and resources will be negotiated so as to meet the requirements of any special assignments while fulfilling the requirements specified in the Task Orders;

and

6. Provide assistance to customers with 3D printing.

1.5 Contract Administration and Reporting

This section covers the production and delivery of administrative, technical, statistical, analytical, and special reports and procedures manuals related to and in support of all library and information service support functions.

The contractor shall submit the following:

1. Weekly Reports: The Contractor shall provide weekly status reports to the COR.

Weekly status reports should be sufficiently detailed for understanding by staff and management, but tailored for Directorate level presentation. Highlights of the reports should include:

Major milestones/events, and problems affecting customer service;

Progress made in each of the functional areas;

Accomplishments contributing to the total goal for that area;

Goals and approaches for the next period; and

Metrics as provided by the COR.

2. Contract Staff Roster: The Contractor shall provide names of contributing staff members by functional area on an as needed basis to maintain up-to-date information on the Code 200 monitoring system called the Locator and

Information Services Tracking System (LISTS). Staff Roster (LISTS monitoring activities) shall be submitted to the COR no later than the end of the month quarterly.

3. Procedures Manuals: The Contractor shall maintain procedure manuals as defined in the Library Manual for all Contractor operations and make them continually accessible electronically by the COR and the Branch Head.

4. Installation Accountable Government Property (IAGP): The Contractor shall support the inventory activities for IT Equipment in use by employees on an as needed basis.

5. The Contractor Program Manager shall attend regular Code 270 staff meetings.

6. Monthly Report: The Contractor shall define what has been completed and accomplished for the previous month and project what tasks will be completed in the upcoming month.

7. Equipment/Inventory: Contractor shall support and assist with the Annual

Equipment Inventory defining all equipment with serial numbers and report to the

COR annually or on an as needed basis.

1.6 Minimum Requirements for Staffing

The offeror’s Program/Project Manager and professional staff (Librarians) shall be ALA

Accredited Librarians and/or hold a Master’s Degree in Library Science or Masters in

Library and Information Science, or a Masters in Information Science from an accredited

Library and Information Services College or University. Additionally, the

Program/Project Manager shall have a minimum of 5 years professional experience and a minimum of 2 years management experience.

The Library’s Systems and Support Services Team shall have technical expertise with managing an Integrated Library System (ILS). Expertise with the Sirsi ILS system shall be required. The Library Systems and Support Services Team lead shall have a minimum of 3 years of professional experience and 1 year management experience.

The contractor’s Information Services Team Lead shall be a professional Librarian with a minimum of 3 years of professional library experience and a minimum of 1 years in a management or team lead role.

2.0 IDIQ Requirements and Special Projects

Additional library support services which are not included under core services may be performed under the IDIQ provision of this contract. The description of work described in this section are provided as examples of the types of service that may be accomplished through the issuance of individual task orders by the CO under the IDIQ component of the contract. When IDIQ services are needed, the work to be performed will be identified in a separate statement of work and issued under a Task Order (TO).

2.1 Acquisitions-Technical Subscriptions

This function is based on requests for electronic resources executed by separate Task

Order as Technical Subscriptions. The Technical Subscriptions requirements task orders shall only include the cost of subscriptions of electronic journals and electronic books for

GSFC. The labor shall be included under core services. The Contractor shall:

1. Place orders for electronic resources indicated on the task order;

2. Maintain continuity of electronic subscriptions whenever possible and financially feasible;

3. Ensure that bills for electronic subscription purchases are paid promptly and that advance payment is made when it is required. Purchase of electronic subscriptions is authorized once the funding has been modified to the contract by the

Contracting Officer;

4. Prepare license agreements for the procurement of electronic resources;

5. Establish and/or maintain deposit account for ordering electronic resources if available and reasonable;

6. Maintain adequate lines of credit in the amount of $500,000 to pay for library acquisitions prior to reimbursement by the Government, and promptly pay vendor bills to obtain discounts, maintain credit and avoid delays in the receipt of materials being acquired;

7. Pass all discounts received from vendors on to the Government in their totality;

8. Maintain a system of accounts sufficient to comply with all NASA Records

Management Policies and Practices and to permit the tracking of event sequences for individual items from acquisition initiation through verification of delivery and payment;

9. Monitor delivery of electronic resources ensuring quality of data and compliance with license agreements;

10. Provide prompt answers to inquiries on status of orders at any time;

11. Present lists of electronic resources selected to the COR;

12. Track license renewal periods; evaluate usage and cost; analyze downtime and problems with resources; and consider user feedback before seeking approval from the COR to renew or permission from the COR to cancel a license;

13. Ensure that all new receipts match the item requested and are complete;

14. Submit a list of subscriptions purchased (by Publisher) to the COR on a monthly basis and shall define the date of order and cost;

15. Provide renewal of the subscriptions included in the Task Order;

16. Provide a planned technical approach and a cost/spending plan based upon renewal of the titles during the period of performance; and

17. Establish and/or maintain deposit accounts for ordering, if available and reasonable.

2.2 Acquisition: Database Service Agreements

The Contractor shall maintain the database service agreements by making sure services are rendered when they are scheduled and ensure that the bills are paid on time. In addition the Contractor shall:

1. Place orders for Databases indicated by the Contracting Officer’s Representative

(COR) either by a list supplied or copies of signed license agreements;

2. Place orders using the most reasonable (taking both time and cost into consideration) vendor source for each order and promptly prepay orders if required by the vendor;

3. Prepare license agreements for the required Databases;

4. Maintain a system of accounts sufficient to comply with all NASA Records

Management Policies and Practices and to permit the tracking of individual items from acquisition initiation through verification of delivery and payment;

5. Monitor delivery of electronic resources ensuring quality of data and compliance with license agreements;

6. Provide prompt answers to inquiries on status of orders at any time;

7. Present lists of selected resources to the COR for approval prior to purchase.

8. Track license renewal periods; evaluate usage and cost; analyze downtime and problems with resource; and consider user feedback before seeking approval from the COR to renew or permission from the COR to cancel a license;

9. Ensure that all new receipts match the items requested and are complete; and

10. Provide a planned technical approach and a cost/spending plan based upon renewal of the titles during the period of performance.

2.3 Acquisitions: Software Maintenance Agreements

The Contractor shall maintain the software maintenance license renewal and purchases in support of the Goddard Library, as received from the Government. The Contractor shall:

1. Purchase or renew software maintenance licenses of a program specific nature for delivery in accordance with the Government’s required delivery dates, technical specifications, and the requirements of the Federal Acquisition Regulations (FAR), and the NASA FAR Supplement;

2. Submit a batch list and any supporting documentation to the Contract Officer’s

Representative (COR) for approval prior to purchase or renewal;

3. Review the list of renewal of Software purchases against the list of the NASA Shared

Services Center (NSSC) Enterprise License and Management Team (ELMT) list with verification by the COR.

The following is a list of Software resources, licenses and or agreements currently utilized:

a. Resource Sharing (Worldshare Access)-OCLC

b. Catalog+Metadata Subscription On-Line-OCLC

c. Illiad Annual Satellite Site License Renewal-OCLC

d. QuestionPoint-OCLC

e. 360 Resource Manager (ERMS)

f. 360 Link (Link Resolver)

g. 360 CORE e-Books

h. Summon;

4. Place orders using the most reasonable (taking both time and cost into consideration) vendor source for each order and promptly prepay orders if required by the vendor;

5. Prepare license agreements for software licenses as needed;

6. Enter complete order information in a spreadsheet and store it in a system that can be accessed by the COR;

7. Pass all discounts received from vendors on to the Government in their totality;

8. Maintain a system of accounts that tracks expenditures for individual items from acquisition initiation through verification of deliver and payment;

9. Provide detailed information associated with all software orders and purchases including ordering data, expiration dates and tracking information, to properly identify the software purchases into the Master List spreadsheet and store it on a system accessible by the COR;

10. Provide prompt answers to inquiries on status of orders at any time;

11. Ensure that renewals are made in a timely manner to avoid breaks in service and/or lapse of maintenance;

12. Ensure new purchases are paid promptly and advance payment is made when it is required; and

13. Ensure software orders are to be placed within 5 days of receipt of request from

COR.

2.4 Goddard Knowledge Exchange

The Contractor shall provide assistance with the Goddard Knowledge Exchange

Database. The Contractor shall:

1. Provide assistance with the GKE database as part of the IDIQ component of the contract. Requirements will be limited to those supplied by Special Project Task

Order and funded by GSFC customer;

2. Sustain the Goddard Knowledge Exchange (GKE) Database by identifying, reporting, coordinating and maintain metrics on the database deliverables; and

3. Produce GKE Reports on an as required basis as defined by the COR. The COR will identify the submission date.