Attachment_C_-_Quality_Standards.pdf

Attachment C

Quality Standards Page 1C-1

4.1 Routine Janitorial Services Quality Standards

Waste Containers Waste containers shall be emptied of trash and residue.

Recyclable Collection containers Recycle collection containers shall be emptied and materials placed in appropriate recycling consolidation location. All containers shall be maintained in a condition to prevent overflow conditions.

Clean and Low Dust (7' height or less) Surface shall be free of dust and dirt and cobwebs.

Metal Surfaces Metal surfaces shall be polished to remove smears, stains and finger marks. They shall be cleaned, bright and portray a uniform luster.

Elevator Tracks Elevator tracks shall be clean and free of dirt, debris, oil and grease.

Interior and Exterior Surfaces of Glass Doors and Windows

Interior and exterior surfaces of glass doors and windows shall be clean, dry and free of streaks, smears, tape, other adhesives and stains.

Drinking Fountains Drinking fountains shall be clean and disinfected.

Janitor Closets Janitor closets and slop sinks shall be clean and free of dirt and debris.

Carpets and Walk-off Mats Carpet and mats shall be shampooed free of stains, spots and shall have a bright uniform color. vacuumed prior to cleaning. Cleaning methods shall ensure no residual cleaning products are left in the carpet. Methods shall ensure that cleaned areas are completely dried within 48 hours.

Resilient Tile Flooring Resilient tile flooring shall be stripped free of stains, traffic marks, and wax build-up.

Trash Cans Trash cans shall be free of dirt, spots and streaks, liners replaced as necessary.

Walls and Ceilings Walls and ceilings shall be clean and free of dust, dirt, bugs and cob webs.

HVAC Vents HVAC vent diffusers and surrounding panels shall be damp wiped. Area and floor around vents shall be free of dirt and debris.

Ash Trays/Receptacles Ash trays/receptacles shall be emptied of cigarette butts and other debris.

Lobbies and Main Traffic Entrances/Exits All areas shall be maintained free of dirt and debris. Areas outside entrance areas shall be free from litter, cobwebs and excessive dirt. In the winter, lobbies and main traffic entrances/exits shall be free of snow, slush, water and salt.

Restroom Cleaning Quality Standards Restroom Floors Restroom floors shall be free of dirt, dust, debris, spots, cleaned and sanitized.

Servicing Restroom Restroom dispensers shall be fully stocked and maintained.* Counter and Dispenser Tops Restroom counters and tops of dispensers shall be free of dust, dirt, spots and streaks.

Restroom Walls and Partitions Restroom walls and partitions shall be cleaned and sanitized.

Floor Care Quality Standards Concrete Floors Concrete floors shall be dry and free of dirt and dust.

Wood and Metal Floors Wood and metal flooring shall be free of dirt and dust.

Terrazzo and Ceramic Tile Floors Terrazzo and ceramic tile floors shall be free of spots, streaks and stains.

Spray cleaned, buffed and/or waxed finishes shall have a uniform luster.

Resilient Tile Floors Resilient tile floors shall be free of dirt, dust, traffic marks, and heavy soil. Spray cleaned, buffed and/or waxed finishes shall have a uniform luster.

Vinyl Raised Computer Flooring Vinyl raised computer flooring shall be free of dirt, dust and other debris.

Spray cleaned, buffed and/or waxed finishes shall have a uniform luster.

Stair Treads and Landings Surfaces shall be free of dirt, dust and other debris.

*Dispensers shall be filled to minimize any jamming of paper or soap products. Any reports of jammed dispensers will be delivered to the Contractor by the COR (or in the COR's absence, the customer) and shall be corrected within 1 hour.

Quality Standards Page 1C-2

Carpets, Rugs and Mats Carpeted surfaces, rugs and mats shall be vacuumed to remove dirt, dust and other debris. Sufficient time shall be spent while vacuuming to prevent the accumulation of embedded dirt and dust in all carpeted areas.

All areas along walls , in corners, under furniture and any small movable items shall be maintained. All vacuuming equipment shall be properly maintained. Filters, bags, belts and other maintenance items replaced as needed and as required by manufacturers specifications to ensure proper operation.

Stair Treads and Landings Walk-off mats shall be dry and free of dirt, dust and other debris.

Carpet Cleaning and Spot Cleaning Carpeting shall be free of unsightly spots. Stains shall be removed without any discoloration of the carpeting.

Damp Mop (Includes Stains and Spills) Floors shall be free of dirt, Stains and spills.

Cafeteria, Dining Area, Snack Bar, Vending Room and Kitchen Cleaning Quality Standards Floors Floor surfaces shall be maintained clean and free of dirt, dust and debris.

No dirt shall be left in corners or near baseboards, behind doors, under furniture or around vending machines.

Vending Area Table and Counter Tops Table and counter tops shall be free of dirt and sanitized.

Fitness Center and Picnic Pavilion Cleaning Quality Standards Fitness Center and Picnic Pavilion Floors Floor surfaces shall be maintained clean and free of dirt, dust and debris.

Fitness Center Locker Rooms Fitness Center locker rooms shall meet the Quality Standards for Restrooms defined in that task.

Picnic Pavilion The Picnic Pavilion shall be free of trash and debris. Sinks and counters shall be free of dirt, dust, and debris. Grills shall be free of burnt food or other debris.

Medical Services Area Cleaning Quality Standards Floors Medical Services floor surfaces shall be maintained clean and free of dirt, dust and debris. The finished surface shall present a uniform luster.

Restrooms Medical Services area restrooms shall meet the quality standards for restrooms defined in this task.

Waste Containers Waste containers shall be emptied of trash and residue.

Bio-Medical Waste, Disposal Bio-medical waste shall be completely and safely removed from the

Center according to the Glenn and State regulations referenced in the general requirements.

Loading Dock, Ramp and Driveway Cleaning Quality Standards Ramp and Driveways* Areas shall be clean and free of trash and debris.

Loading Areas* Loading dock areas shall be clean and free of trash and debris.

*Currently the only buildings which this applies to on a routine basis is Building 21 and 152 (SARF)

Quality Standards Page 1C-3

4.2 Emergency Service Calls Quality Standards

Response Time Contractor responded to emergency service request within two hours Quality of Work Performed All service requests are completed to mitigate any hazards or potential future problems due to moisture, mold growth, debris or biohazards.

4.3 Unscheduled IDIQ Requests Quality Standards

Light Fixtures Light fixtures shall be free of bugs, dirt, dust, grease and debris.

Clean and High Dust (7' height to 70' height) All surfaces shall be free of cobwebs, loose dirt, smudges and debris.

Clean Drapes Drapes shall be free of dirt and dust.

Clean Carpeting Carpeting shall be free of dirt, stains and spots and have a uniform color.

Clean Windows (interior and exterior) Windows shall be clean, dry and free of streaks and stains.

Clean Walls Wall surfaces shall be free of smudges, marks, dirt and spots. These will be removed without leaving a discoloration.

Modular Systems Furniture Modular systems furniture shall be free of dirt and dust.

Install Carpet Carpeting shall be a high quality commercial carpeting in accordance with GRC guidelines (see Attachment Q). No visible seams shall be showing and carpeting shall be free of loose pile pieces. Installation shall meet all requirements of the Carpet and Rug Institute, Standards for Installation of Commercial Carpet, CRI 104-1996.

Install Drapes Drapes shall be hung wrinkle free and level.

Wash Metal Furniture Furniture shall be washed and free of smudges, marks, dirt and spots.

Clean Upholstered Furniture Upholstered furniture shall be steam cleaned free of stains and spots with uniform color.

Clean Ceilings Ceilings shall be free of dirt and stains.

Clean Wood Paneling Paneling shall be clean and free of smudges and streaks.

Seal Concrete Floors Floors shall be cleaned, sealed and free of dirt, smudges and streaks.

Clean for Special Events Quality standards for special events shall be consistent with the Quality

Standards identified in Task 4.1.

Venetian Blind Cleaning Venetian blinds shall be free of smudges, marks, dirt, spots and streaks.

Flag Cleaning Flags shall be free of dirt and dust.

Industrial Cleaning Quality standards for industrial cleaning shall be identified at the time the work is ordered.

4.4 Clean Room Services Quality Standards

CWA Class 1 Clean Rooms (Federal Standard 209B Class 100 Clean Room)

Clean Room air testing, as performed by an independent party provided by the Government, shall indicate a maximum of 100 particles per cubic foot of air 0.5 microns and larger and a maximum of 10 particles per cubic foot of air 5 microns and larger.

CWA Class 2 Clean Rooms (Federal Standard 209B Class 1,000 Clean Rooms)

Clean Room air testing, as performed by an independent party provided by the Government, shall indicate a maximum of 1,000 particles per cubic foot of air 0.5 microns and larger and a maximum of 10 particles per cubic foot of 5 air microns and larger.

CWA Class 3 Clean Rooms (Federal Standard 209B Class 10,000 Clean Rooms)

Clean Room air testing, as performed by an independent party provided by the Government, shall indicate a maximum of 10,000 particles per cubic foot of air 0.5 microns and larger and a maximum of 65 particles per cubic foot of air 5 microns and larger.

CWA Class 4 Clean Rooms (Federal Standard 209B Class 100,000 Clean Rooms

Clean Room air testing, as performed by an independent party provided by the Government, shall indicate a maximum of 100,000 particles per cubic foot of air 0.5 microns and larger and a maximum of 700 particles per cubic foot of air 5 microns and larger.

All Defined Reports Information in all reports shall be accurate, complete and all reports shall be delivered on time

5.0 Reporting Requirements

Quality Standards