RFESS_PWS_Source_Sought_draft.pdf

12/7/2018--Draft

PERFORMANCE WORK STATEMENT (PWS)

FOR

RESEARCH FACILITIES AND ENGINEERING SUPPORT SERVICES

(RF&ESS)

Neil A. Armstrong Flight Research Center (AFRC) Edwards, California 93523

RESEARCH FACILITIES AND ENGINEERING SUPPORT SERVICES (RF&ESS)

PERFORMANCE WORK STATEMENT (PWS)

TABLE OF CONTENTS

1.0 MISSION OPERATIONS DIRECTORATE MISSION/VISION

1.1 Introduction

1.1.1 Mission Operations and Dryden Aeronautical Test Range (DATR) Engineering

1.1.2 Simulation Support Services

1.1.3 Center-wide Information Technology (IT) Services

1.2 Scope

1.3 Interface with Other Organizations

1.4 NASA Work Breakdown Structure

1.5 NASA Technical Management of the Contract

2.0 CONTRACT MANAGEMENT

2.1 Type of Systems to Be Supported

2.2 Required Contractor Functions

2.3 Quality

2.4 Safety

2.5 Classified Data and Security

2.6 On-site / Off-site Contractor Effort

2.7 Deliverables

2.8 Purchase and Control of Materials

2.8.1 RF&ESS Warehouse/Logistics Support

2.9 Training

2.10 Travel

2.11 Relocation

2.12 Overtime

2.13 Government Furnished Equipment & Installation Provided Property

2.14 Vehicles

2.15 Temporary Staff Augmentation

2.16 Radiating Equipment

3.0 FUNCTIONAL REQUIREMENTS

3.1 Systems Engineering

3.2 Operations, Maintenance, and Repair Requirements

3.2.1 Preventative Maintenance

3.2.2 System Repairs

3.2.3 Spare Parts and Inventory

3.2.4 Systems Operations and Maintenance Plan

3.2.5 Facility Management

3.3 Configuration Management

3.4 Documentation Requirements

3.5 Technical Reports and Briefings

4.0 SPECIFIC SYSTEM REQUIREMENTS

4.1 Mission Support Services

4.1.1 Operations

4.1.2 Reserved

4.1.3 Reserved

4.1.4 Real-Time Processing and Display Systems

4.1.5 TRAPS and MCC Operations

4.1.6 Reserved

4.1.7 Range Tracking and Range Mobile Systems

4.1.7.1 Radar Systems Operations

4.1.7.2 Telemetry Tracking Systems Operations

4.1.7.3 Telemetry Tracking and Radar Systems Maintenance

4.1.8 Range Communications Systems

4.1.8.1 Communications Systems Operations

4.1.8.2 Communications Systems Maintenance

4.1.9 DATR Video Technical Support

4.1.9.1 Video Systems Operations

4.1.9.2 Video Systems Maintenance

4.2 Operations and Maintenance

4.2.1 IT Support Services

4.2.2 System Administration

4.2.3 Applications and Programming Support

4.2.4 Reserved

4.2.5 Help Desk, Operator, and Conference Room Scheduling

4.2.6 Multimedia Services

4.2.6.1 Administrative Audio/Video and In-Fight Video

4.2.6.2 Administrative and In-Flight Photography

4.2.6.3 Graphics and Illustration Services

4.2.7 Security Control Center Operations and Maintenance

4.2.8 Project Management Support ……………………………………………...………………...30

4.3 Systems Engineering

4.3.1 Range Systems Specific Requirements

4.3.1.1 TRAPS and MCC

4.3.1.2 Application Software Support

4.3.1.3 Radar Systems Engineering

4.3.1.4 Telemetry Tracking Systems Engineering

4.3.1.5 Communications Systems Engineering

4.3.1.6 Video Systems Engineering

4.3.2 Simulation Specific Requirements

4.3.2.1 Drafting Services

4.3.2.2 3D Modeling and Design

4.3.2.3 Customer Computer Buildup and Support

4.3.3 IT Systems Engineering Project Support

List of Changes

SYSTEMS/APPLICATIONS ......................................................................... APPENDIX A WORK BREAKDOWN STRUCTURES........................................................... APPENDIX B ACRONYMS AND ABBREVIATIONS ............................................................ APPENDIX C

1.0 MISSION OPERATIONS DIRECTORATE MISSION/VISION

Mission - To leverage expertise that provides effective, efficient, and secure Simulation, Range, and IT solutions for all mission partners

Vision - Partners for Mission Success

1.1 INTRODUCTION

The Mission Operations Directorate supports NASA Armstrong’s Flight Research Center by:

Supporting real time monitoring of flight research vehicles and other targets by providing state-of-the-art mission control rooms, telemetry, radar, video systems, Flight Termination Systems (FTS), multichannel ground intercom and radio frequency communications.

Providing mission critical range engineering solutions to meet the rapidly increasing data processing and display requirements and to ensure a stable state-of-the-art mission support platform for flight research.

Providing high-fidelity flight simulations and by developing flight simulations that can support various research phases ranging from conceptual studies through flight testing as well as providing research tools that enhance the quality, quantity, and feasibility of research objectives.

Providing leadership and advice in the development of information resources strategies and ensuring that AFRC information and information technology systems and services are designed, managed, and utilized to support AFRC priorities.

Providing radio frequency spectrum management.

NASA AFRC’s primary facility is located at Edwards Air Force Base in California. One additional facility is located in Palmdale, California – Armstrong Building 703 (formerly known as the Dryden Aircraft Operations Facility or DAOF). Further information on the NASA AFRC mission and facilities can be found on the website at http://www.nasa.gov/Armstrong.

1.1.1 MISSION OPERATIONS AND DRYDEN AERONAUTICAL TEST RANGE (DATR) ENGINEERING

The DATR is a critical element of NASA AFRC. The DATR supports aerospace flight research and technology integration, space exploration concepts, airborne remote sensing and science missions, and range operations of the International Space Station.

The mission of the DATR is to support flight research operations and low-Earth-orbiting missions. The DATR supplies a comprehensive set of resources for the control and monitoring of flight activities, real-time acquisition and reduction of research data, and effective communication of information to flight and ground crews.

The contractor designs, integrates, validates, verifies, operates, and maintains these DATR resources:

Telemetry Systems Time Space Position Information Systems Video Systems Radio Frequency (RF) Communication Systems

Ground Voice Communication Systems Data Distribution Systems Data Archival Systems Real-Time Data Processing/Monitoring Systems Range Safety Ground Flight Termination Systems Post-Flight Systems

These systems and facilities are considered critical to mission success and safety.

See figure 1 below for an example DATR configuration.

Figure 1. Example of DATR configuration

1.1.2 SIMULATION SUPPORT SERVICES

The Simulation Engineering group supports flight research at various AFRC sites by providing aerospace simulation, hardware in-the-loop (HIL) testing, and remotely augmented vehicle computer systems to the research staff. The contractor shall support these areas by providing:

Systems Engineering Systems Administration Computer aided design and modeling (CAD/CAM) Support

The simulation systems, located in the Research Aircraft Integration Facility (RAIF) and Building 703 support these mission objectives. The RAIF includes 6 vehicle test bays and 11 simulation labs to support the development, integration, test and validation of highly integrated, complex research vehicles. Building 703 includes the use of at least 2 simulations in support of projects.

Figure 2. Example of Simulation (SIM)

1.1.3 CENTER-WIDE INFORMATION TECHNOLOGY (IT) SERVICES

A broad range of information technology and multimedia services and expertise are required to support the mission and business functions of AFRC. This support includes:

Management and operations of the primary data center and related server rooms across the Center and at Building 703

System administration and support for centrally-managed servers as well as uniquely-configured lab and engineering computers

Application development and programming support Application administration and analysis Database design and administration Web design and maintenance IT security operations and expertise System Security Plan development and administration IT systems engineering IT consulting and training IT research and infusion Operations and maintenance of physical security systems and infrastructure Communication Security (COMSEC) support Help Desk and conference room support Photo department services Graphics illustration services Production video services Video infrastructure maintenance and support

1.2 SCOPE

The contractor shall provide all services and materials described by this Performance Work Statement (PWS). Contractor support is required for mission operations, Dryden Aeronautical Test Range (DATR) Engineering, simulation support, and center-wide information technology (IT) services and support.

The contractor shall be responsible for development, engineering, operation, maintenance, documentation, training, customer outreach, change management, configuration control, troubleshooting and related functions.

Armstrong Flight Research Center participates in a synchronized 9/80 work schedule in support of weekday core Center hours. Deviation for this work schedule will be on a case-by-case basis, and require prior approval.

There are multiple agency-wide IT contracts that fall under NASA’s Integrated IT Infrastructure Program (I3P). These I3P contracts provide access to a broad range of standardized IT services. In general, the I3P contracts are used to provide communication services (networks, cable plant, Video Teleconferencing System (ViTS), telephone, Voice over IP (VoIP), and public address systems), end user services (desktop computing systems and software, mobile phones and devices, printers, and multi-function devices), and enterprise applications (agency-wide applications). The RF&ESS contract support is utilized to facilitate access to I3P services as well as to fill in gaps in IT services that fall outside the scope of I3P. In this capacity, the RF&ESS contractor assists in ensuring seamless IT service delivery to AFRC personnel and projects.

1.3 INTERFACE WITH OTHER ORGANIZATIONS

NASA, as well as other Government agencies and Government contractors, perform related functions and services that provide inputs to, services for, or require outputs or services from the contractor. In all cases, the contractor shall be required to functionally interface with, and cooperate fully with, other organizations to satisfy operational requirements of the systems and services supported under this PWS.

1.4 NASA WORK BREAKDOWN STRUCTURE

This PWS provides the general requirements and scope of required services. However, all work performed under this contract shall be in response to a NASA Work Breakdown Structure (WBS) element description that provides detailed, element-specific requirements. There may be more than one NASA WBS element for a system area. NASA WBS elements are subject to revision or deletion, or new NASA WBS elements may be added by contract modification as requirements and funding availability change.

Designs, trade-off study results, cost estimates, and schedule estimates shall be developed by the contractor for review as required by the applicable NASA WBS element. NASA approval is required before proceeding from one project phase to another. The project shall be tracked against Government-approved schedules and plans.

For new NASA WBS elements, a draft description is submitted to the contractor by the NASA Contracting Officer. The contractor shall provide a response or proposal to the Contracting Officer describing the approach, effort, and cost required to accomplish the requirement.

Authorization to proceed is required from the Contracting Officer.

A list and descriptions of the projected WBS elements under this PWS are provided under Appendix B.

1.5 NASA TECHNICAL MANAGEMENT OF THE CONTRACT

In addition to the NASA Contracting Officer's Representative (COR), each NASA WBS element has a NASA Technical Monitor (TM). Within the scope of the WBS element, the NASA TM sets goals and priorities. The TM interfaces directly with WBS personnel as needed for detailed technical matters or daily operational issues.

Performance Monitors (PM) oversee and report on performance for multiple WBS areas. PM’s are voting members of the RF&ESS Performance Evaluation Board (PEB).

NASA retains the right to review and approve all policy, processes, procedures, plans, and documentation for operations, maintenance and repair, configuration control, and engineering development associated with the systems supported under this PWS. The NASA TM will serve as the direct point-of-contact for specific technical issues, and the COR will serve as point of contact for overall technical and performance issues.

2.0 CONTRACT MANAGEMENT

The contractor shall provide contract management services including program management, financial management, logistics, contract Phase-In/transition management, procurement services, security management, safety, health, and environmental management, facilities management, quality assurance and management, I3P program integration, other interface points, and contract and subcontract administration.

The contractor shall provide all required labor, parts, maintenance supplies, tools, equipment, transportation, coordination, documentation, administration, management, and related services required to accomplish the NASA WBS elements approved under this contract.

The contractor shall provide and utilize an electronic system for submitting, tracking, approving, and reporting the training, material, and services necessary to support the contract.

Services required may involve the delivery of new systems capability, additional temporary services, engineering studies or projects, or similar non-recurring requirements. This may require expertise or services beyond the capability or capacity of the resident staff and/or available equipment and materials. The contractor shall be capable of responding to such special requirements during the life of the contract. This may include adjusting the resident staff level and skills to accomplish WBS elements as they are modified, completed, or canceled.

The contractor shall adhere to all NASA Agency policies and requirements including NASA Directives (NODIS) and NASA standards as well as the policies and procedures listed in the Armstrong Management System (AMS). As these Agency and AFRC policies, procedures, and requirements are revised, the contractor shall comply with the current version. The Contractor is required to comply with any and all Armstrong and NASA regulations, standards and procedures that may not be outlined here, where applicable.

Some WBS elements may require work at other sites. In such cases, the contractor shall arrange and coordinate all travel required to accomplish the requirements.

2.1 TYPES OF SYSTEMS TO BE SUPPORTED

The contractor shall provide labor and material for the maintenance, operations, and where applicable, engineering of systems including, but not limited to the systems and applications listed in Appendix A.

2.2 REQUIRED CONTRACTOR FUNCTIONS

The systems and applications supported by the contractor require reliable operation for mission success and safety of flight, and for essential day-to-day operations at AFRC. They require effective configuration control and operational procedures and an effective maintenance and repair program that assures equipment availability to meet mission requirements.

2.3 QUALITY

The contractor shall utilize, to the maximum extent possible, the prime contractor’s own in-house Quality Assurance Program. The Contractor's quality system shall be certified/registered to the current ANSI/ISO/ASQC Q ISO 9001 standard, Quality Management Systems Requirements.

The requirements for any maintenance, quality assurance, and underlying quality control and inspection practices shall be consistent with AFRC's AMS unless otherwise agreed upon.

2.4 SAFETY

The contractor shall establish and implement an industrial safety, occupational health, and environmental program that prevents employee fatalities, reduces the number of incidents, reduces the severity of employee injuries and illnesses, and protects the environment through the ongoing planning, implementation, integration and management control of these programs.

The following will outline the contractor’s role and responsibilities with compliance to AFRC standards:

The Contractor shall provide newly hired/assigned personnel with training on the safety practices required (i.e. evacuation assembly points, fire safety, hazards, fire suppression systems, subfloor hazards, etc.).

The contractor shall develop all required safety documentation (i.e. safety plan, lift plan, test plan, etc.) for work performed in support of this contract as required through NASA Facilities and/or Safety on-site services in accordance with NASA Federal Acquisition Regulation (FAR) Supplement 1852.223-70. The contractor shall also provide instructions on safety practices that must be observed while working on facilities prior to allowing any work to begin. Safety observation is mandatory when performing support on electrically powered systems and when work is performed above ground on elevated antennas, towers, platforms and/or mobile systems. The contractor is responsible for adherence with applicable plans, proper equipment handling and meeting AFRC Safety rules for all work performed on this contract.

The Contractor shall be responsible for interfacing with on-site facility organization and various contractors and sub-contractors on all facility-related projects executed within the various WBS areas. Prior to declaring any facility-related work complete or any facility system operational, the Contractor shall ensure that proper inspection of the work or testing of the system was conducted.

The Contractor shall:

Maintain familiarity with the Center's safety manual and processes.

Conduct work in accordance with established regulations with respect for own and co-worker's safety.

Adhere to proper safety practices at all times and encourage proper safety practices among fellow employees.

Report any unsafe practices or conditions that may exist at subject's work site to the area supervisor, or the current facility safety representative.

Report safety incidents per AFRC Directive, DCP-S-008, “AFRC Close Call Report

Processing.”

2.5 CLASSIFIED DATA AND SECURITY

The contractor shall ensure adherence to NASA guidance for classification and safeguarding classified information, NASA Security Program Procedural Requirements, and applicable NASA, Air Force, and Department of Defense (DoD) directives and perform investigations and submit reports related to security incidents, infractions, and/or adverse information.

2.6 ON-SITE / OFF-SITE CONTRACTOR EFFORT

The contractor shall provide on-site staff using Government-furnished facilities, workspace, and equipment. The on-site staff shall perform continuous or recurring functions such as operations, maintenance, and support engineering. Travel may be required to support off-site operations or to attend conferences or training.

The contractor shall provide support during core business hours and authorized overtime, when required. Off-shift, weekend, and multi-shift support may be required on an as needed basis for support. The contractor shall staff mission resources as required by priorities and schedules set by NASA.

The contractor shall also perform one-time-only requirements, such as a study or system development, where it may be appropriate to use off-site resources and other than Government-furnished equipment.

2.7 DELIVERABLES

Reports generated shall meet NASA requirements for tracking and reporting contractor effort.

Specific reporting requirements are given in section F of the contract. Specific reporting requirements are also identified in the NASA WBS element descriptions. The contractor shall provide reports digitally except as identified for hard copies of reports.

2.8 PURCHASE AND CONTROL OF MATERIALS

All materials purchased under this contract become the property of NASA. The acquisition of centrally reportable items requires thirty (30) days prior notice of the purchase to the NASA Contracting Officer using DD Form 1419, "DoD Industrial Plant Equipment Requisition." Upon receipt of the equipment, the contractor shall submit to the Property Officer DD 250, "Material Inspection Report," so the equipment can be tagged as Government property and entered into the NASA Property System - Equipment.

The contractor shall have and utilize a Government-approved purchasing system for purchasing materials and services in support of this contract unless otherwise directed by NASA.

The contractor shall comply with all NASA rules and regulations regarding property management. ‘Equipment’ shall be used as the equipment control system. Purchased equipment entered in an equivalent approved system shall be cross-referenced by tag number to ‘Equipment’.

Contractor-procured equipment shall be delivered to NASA shipping and receiving facilities. All processing of delivered items shall be the contractor's responsibility, including prompt disposal of shipping boxes, crates, and packing materials. The contractor shall assure that all new equipment received is properly identified and tagged.

2.8.1 RF&ESS WAREHOUSE/LOGISTICS SUPPORT

This requirement is for the support of property control, material and equipment management, test and measuring equipment management and materials and equipment movement and transportation.

The contractor shall:

Designate an individual responsible for property administration.

Maintain control of the RF&ESS warehouse facility. The contractor shall maintain the spare parts, supplies, and equipment required to support the installation, operation, testing, and maintenance in support of the RF&ESS contract

Maintain an electronic database of all Government property and equipment on the contract. At the beginning and completion of this contract, the contractor shall perform a joint inventory with Government personnel to account for all Government property and equipment. Property will be inventoried on a regularly scheduled basis at least once annually.

Coordinate the staging of material to support contract activities.

Assist with the receipt, packaging, shipping, and transportation of materials and equipment for the contract. The contractor shall track, schedule, and coordinate the movement of material and equipment.

Identify, tag, prepare and properly dispose of excess contractor and Government property in accordance with established guidelines and procedures.

Maintain spare parts inventory as required, for standard, frequent use, and critical items in support of maintenance and repair efforts.

Move equipment and furniture, and operate heavy equipment when required.

2.9 TRAINING

The contractor shall provide skilled personnel with expertise equal to or greater than equivalent Government-accepted labor classifications for all WBS elements defined in the contract. This includes, but is not limited to, providing any training necessary to establish the required skills or knowledge, which establishes minimum performance qualifications. The contractor is responsible for paying for all required training, licenses, or other qualifications, unless specifically called out in the PWS.

The Contractor will ensure a minimum amount of personnel are trained and certified to climb towers up to 150 feet, where applicable across the Dryden ATR WBS’s. Any costs associated with obtaining tower climb certification will be at an expense of the Government.

The Contractor shall comply with all NASA heavy equipment (i.e. Scissor Lift, Fork Lift, and High Lift) training and certification requirements. A minimum amount of personnel across the Dryden ATR WBS’s will be qualified to meet or exceed maintenance and operation requirements.

During the period of performance of the contract, it is expected that contractor employees will require periodic training to enhance skills or increase knowledge in order to continue to perform the requirements defined in the contract. Training requests shall be submitted in writing to the NASA Technical Monitor and the COR for Contracting Officer (CO) approval prior to the contractor's incurring training expenses.

Contractor employees shall also be required to train both systems-level and general users on the systems for which they are responsible. The persons to be trained may be either NASA employees or NASA contract employees (on either this contract or other contracts) who use or otherwise interface with the systems to be supported under this contract.

Contractor is authorized to use NASA provided training classes. NASA classes are preferred before third party training.

2.10 TRAVEL

It is reasonable to expect that during the life of the contract, contractor employees will be required to travel to off-site locations to attend approved training, meetings, or conferences, or to perform requirements defined in the contract. Travel may be required from time-to-time in the form of one-day automobile trips to local destinations, to overnight travel to more distant locations, as required for support, training and other purposes.

The contractor shall submit requests in writing for all travel to the NASA Technical Monitor and the COR for CO approval before the contractor incurs the costs.

2.11 RELOCATION

The Government will reimburse the contractor for approved relocation of contractor employees.

The contractor shall submit requests in writing for all such relocation to the Technical Monitor and the COR for CO approval before the contractor incurs the costs.

2.12 OVERTIME

Contractors shall perform work on this contract, so far as practicable, without using overtime, particularly as a regular employment practice, except when lower overall costs to the Government will result or when it is necessary to meet urgent program needs. Any approved overtime, extra-pay shifts, and multiple shifts should be scheduled to achieve these objectives.

All requests for changes in work schedule or work hours in excess of the designated work schedule shall be submitted in writing to the Technical Monitor for CO approval before performing the work.

2.13 GOVERNMENT FURNISHED EQUIPMENT AND INSTALLATION PROVIDED PROPERTY

The Government will provide all equipment, including computers, communications devices, tools, measuring devices, etc., required in the performance of this work. The contractor shall establish and maintain property management processes which ensure that all Government Furnished Equipment (GFE) or Installation Provided Property (IPP) is utilized only for mission essential purposes and from which the Government and/or designated representative can accurately determine the location of every item assigned to the contractor's staff. The contractor shall submit to annual inventories of GFE and IPP by the Government's designated representative. Contractor staff shall not remove GFE or IPP from the Government's facility, unless the Contracting Officer has specifically approved this removal in writing.

2.14 VEHICLES

The contractor shall be responsible for the maintenance of the mission support systems installed in special use vehicles, such as mobile range support systems and sub systems, video and frequency vans. The contractor shall, when required by NASA, operate these special systems and vehicles. The contractor is not responsible for performing the automotive maintenance and repair of the vehicle, but is responsible for assuring the vehicle receives the required maintenance.

The contractor may be authorized by NASA to lease vehicles from the General Services Administration (GSA) for transportation of personnel and equipment, if the Government does not otherwise provide such transportation.

2.15 TEMPORARY STAFF AUGMENTATION

The contractor shall have the capability to provide temporary qualified staff to support peak workloads, short-term requirements, or temporary absence of permanent staff.

Over the life of the contract, there will be requirements that utilize technologies not currently in use. The contractor shall have the capability to augment the on-site development staff until training or the regular staff can secure experience.

2.16 RADIATING EQUIPMENT

The contractor shall comply with all NASA RF management directives and guidelines. The contractor shall not operate or procure any radiating equipment for operation at AFRC without prior approval of the AFRC RF Spectrum Manager or designated alternate. If the contractor receives any work order which has RF implications, the contractor shall alert the RF Spectrum Manager to assure that it receives proper RF review. Transmitters used in conjunction with aircraft operations must receive frequency clearance from the flight operations scheduling office before being activated.

Handheld radios for contract requirements that use Government frequencies will be provided by NASA. NASA will also provide all necessary frequency management and licensing requirements.

3.0 FUNCTIONAL REQUIREMENTS

The following requirements apply to all areas of the Performance Work Statement (PWS).

3.1 SYSTEMS ENGINEERING

The systems and services supported by this PWS require engineering services to maintain daily operations as well as to modify or upgrade system capability or capacity. The contractor shall be capable of responding to NASA WBS elements for engineering analysis, specification, design, development, installation, test, and integration of systems and services.

All engineering projects shall use commercial-off-the-shelf hardware and software as a first priority. Designs, trade-off study results, cost estimates, and schedule estimates shall be developed by the contractor for review as required by the applicable NASA WBS element.

NASA approval is required before proceeding from one project phase to another. The project shall be tracked against Government-approved schedules and plans. Acceptance and sign-off of the completed project by NASA will be withheld until final installation, checkout, and completion of all documentation.

The contractor shall maintain documentation for all software, hardware, and systems for all operational systems. Documentation shall include users/operators guides, technical and reference manuals, and all design documentation required by NASA. The contractor shall adhere to NASA configuration control procedures for all developed systems and components.

3.2 OPERATIONS, MAINTENANCE, AND REPAIR REQUIREMENTS

The contractor shall operate and maintain systems identified in Appendix A. The contractor shall purchase spare parts, maintenance supplies, tools, and equipment, which are not otherwise provided as Government-furnished property.

The contractor shall perform the technical analysis, interpretation, and evaluation of problem areas to determine if the problem is hardware, software or procedural. The contractor shall analyze problems, recommend and implement solutions. The contractor shall be proactive in taking measures to avoid potential problems. The contractor shall insure that NASA is informed in advanced of any current or potential shortfalls in spares or equipment end of life issues.

The contractor shall perform maintenance, troubleshooting, installation, diagnosis, layout, modification, and repair of all systems, sub-systems, and electronic equipment. The equipment shall be maintained in such a manner that a minimum of 95% uptime on each mission systems is achieved, (or as otherwise specified in a particular WBS) not including scheduled downtime such as for preventive maintenance or configuration changes.

The contractor shall schedule and perform all preventive maintenance and remedial maintenance so that no missions are impacted. Maintenance items on Center-wide IT systems and services should be performed outside of normal business hours or on weekends in order to minimize the impact to the Center.

3.2.1 PREVENTATIVE MAINTENANCE

The contractor shall plan and perform regularly scheduled preventive maintenance. Such maintenance shall be performed during periods of system non-use or during periods of low system usage. The contractor shall develop and maintain a plan for preventive maintenance and inventory tracking which includes the following:

Planning and scheduling preventive maintenance, utilizing a comprehensive database that reflects the manufacturer's recommendations, historical data, and NASA's requirements.

Preventive maintenance work schedules.

Maintaining historical repair and maintenance cost files in equipment maintenance logs.

Maintaining exact inventory of spare parts.

Detailed maintenance reports/records for management review.

3.2.2 SYSTEM REPAIRS

Systems or subsystems shall be repaired or replaced, based on mission criticality cost-effectiveness, system down time and in coordination with the Technical Monitor. When repairs require the removal of defective parts or components, the replacements used must meet manufacturer and/or NASA specifications. Nonconforming parts may only be used with NASA approval. Defective parts covered by warranty shall be replaced in accordance with such warranty.

The maintenance log for each major item of equipment shall be kept current and be available for NASA inspection. The contractor shall maintain a log or database concerning the disposition of all parts and equipment shipped off-site for repairs, calibration, or replacement. Equipment Control Number (ECN) tagged equipment shall be processed according to NASA and AFRC policies and regulations regarding property management.

3.2.3 SPARE PARTS AND INVENTORY

The contractor shall maintain and purchase, when authorized by NASA, those spare parts required to maintain the systems in accordance with manufacturer and NASA standards. All spare parts shall fully meet the respective manufacturer's specifications, unless otherwise approved by NASA. Contractor is responsible to identify and recommend spare parts to ensure reliability and availability of contractor managed systems.

The contractor shall maintain and repair spare parts at the same configuration and revision level as the operational system. The contractor shall continuously maintain a spare parts inventory for all spare parts.

3.2.4 SYSTEMS OPERATIONS AND MAINTENANCE PLAN

The contractor shall establish and conduct an operations and maintenance program for each of the major systems areas described in this PWS. These programs shall be described in Systems Operations and Maintenance Plans (SOMP) or Work Instructions (WI) accepted and approved by NASA. Each SOMP or WI shall describe operations and maintenance procedures for all major systems and subsystems. These procedures shall comply with manufacturers' specifications and NASA operating standards, and shall be updated when new equipment or requirements dictate.

Unless otherwise specified by NASA in a NASA WBS element description, each SOMP or WI shall, as a minimum, include procedures for:

Maintaining an accurate inventory and status.

Tracking, ordering, and stocking materials and spare parts necessary for equipment/system operation and maintenance.

Assuring delivery of replacement parts to maximize operational readiness and repair capabilities.

Complying with configuration control on all equipment in accordance with a system

Configuration Plan or other NASA guidelines.

Maintaining current system operations logs.

Maintaining a log for each system in Appendix A. The log shall identify what was done, why, when and by whom.

Providing backup personnel to ensure performance of operations and maintenance functions.

Performing file backup and archiving.

Scheduling preventive maintenance tasks including, but not limited to, system alignment and running diagnostic programs.

Determining when the contractor shall request support of the Original Equipment

Manufacturer (OEM) or outside experts.

Handling and disposing of hazardous materials.

The contractor shall maintain a stock of working spares sufficient to achieve a 95% uptime on each mission system or as otherwise specified in the particular WBS element. Spare parts and equipment shall be properly labeled at all times identifying their operational status. All storage areas shall be kept in a clean and orderly fashion.

The contractor shall maintain a separate mission and maintenance log of all work performed, including preventive maintenance, on all systems – this information is captured in Business Information Tracking System (BITS) for DATR systems. The contractor shall verify and validate all work performed on mission critical systems and electronically sign and verify each log entry that the work is satisfactory completed.

The contractor shall perform a system functional checkout each time maintenance or modifications are performed. This checkout could be a diagnostic check or routine power up, in the case of a simple board replacement, or a full-blown systems checkout including a data playback to the Mission Control Center (MCC) in the case of a modification or systems configuration change.

The contractor shall document all changes made to the systems supported. This documentation shall include wire lists, schematics, block diagrams, and any other pertinent information required to maintain the system after being placed into operation.

The contractor shall perform tests to evaluate equipment performance or the effectiveness of procedures.

3.2.5 FACILITY MANAGEMENT

The contractor shall provide, implement, and maintain a uniform process of managing the use of assigned facility space. In performance of this function, the contractor shall:

Maintain floor plans of all assigned facility space to reflect the location of furniture, equipment, telephones, environmental systems and electrical services in equipment areas.

Monitor and report utilization and capacity for power, Heating, Ventilation, & Air Conditioning (HVAC), and floor and rack space.

Maintain continuous records of changes or movements of equipment, furniture, and telephones to ensure that accountability requirements for all equipment and systems are met.

Review, assess, and provide comments to Center Facilities Offices’ planning activities for impact assessment. Comments shall be provided on designs and drawings in accordance with AFRC processes and policies.

Assist in the planning of future facility requirements, to include facility modifications to accommodate personnel space changes and new equipment installations, while minimizing disruption of daily operations.

Obtain approval from the cognizant NASA Facilities Office before performing any facilities activities at a NASA installation.

Track the schedule and status information for facilities work requests and facilities projects that affect IT service delivery.

Define and document environmental requirements to accommodate equipment.

Ensure sensors are in place as needed to monitor environmental conditions for critical equipment and provide alerts to personnel.

The contractor shall also perform one-time-only requirements, such as a study or system development, facility repair or light construction, where it may be appropriate to use off-site resources and other than Government-furnished equipment.

As specifically authorized by the Government, under the clause entitled “Light Construction”, the contractor may be required to perform facility non brick and mortar light construction work or facility building support system repair, engineering studies or projects, or similar non-recurring requirements. This work may require expertise or services beyond the capability or capacity of the on-site (AFRC) contractor staff and/or available equipment and materials. Therefore, the contractor shall be capable of responding to such special requirements by utilizing existing on-site staff or subcontracting portions of the effort. Regardless, the contractor assumes responsibility for the timeliness and quality of all light construction work or facility building support system repair work performed. All construction work shall be in conformance with the contract clause entitled, Light Construction.

3.3 CONFIGURATION MANAGEMENT

For each area supported, the contractor shall adhere to the established Configuration Control Plan (CCP) and shall follow existing Configuration Control procedures. When a CCP does not exist for a particular area, the contractor shall follow the guidelines provided in the International Organization for Standardization (ISO) Procedures and work with NASA representatives to develop a plan for that area.

3.4 DOCUMENTATION REQUIREMENTS

The contractor shall provide documentation as needed in support of the design, operation, and maintenance of systems and services described herein and/or as specified in the NASA WBS element descriptions.

All documentation developed in support of this contract is the property of the Government and may be retained and redistributed as necessary in support of current and future NASA work.

Exceptions to this requirement must be documented and accepted by the CO in advance.

3.5 TECHNICAL REPORTS AND BRIEFINGS

The contractor may be required to author technical reports on activities resulting from this PWS for publication in technical journals and make presentations at technical conferences or symposia.

4.0 SPECIFIC SYSTEM REQUIREMENTS

4.1 MISSION SUPPORT SERVICES

The DATR functional tasks during a flight/mission support are to acquire downlink telemetry data and video; using ground based equipment, record and distribute the downlink telemetry data, video, radar tracking data, and audio data; distribute, process, and display the data in the MCC. The post processed telemetry data, radar tracking data, audio and video recordings are the data products used for flight research.

The contractor personnel operates and configures these systems that are part of the DATR set of resources to support a research flight. After a flight, the contractor personnel post flight processes telemetry and TSPI data, and needs to post the post processed data to the AFRC Flight Data Access System (FDAS); make copies of downlink flight video and voice recordings and distribute.

Some research vehicles are Unmanned Aerial Vehicles (UAVs) that require onboard Flight Termination System (FTS) or Enhanced Flight Termination System (EFTS). The contractor personnel must be able to install, maintain, repair and operate ground-based FTS and COMSEC compliant EFTS Transmitter and control systems.

On average, the DATR supports 800 - 1000 operations a year, of which the majority (600-700) are real-time missions. A real-time mission can be a flight or ground test with a vehicle.

Examples of non-real-time missions are such as data recaptures from ground-based telemetry and TSPI recordings or telemetry data playbacks to the MCC.

The contractor shall provide personnel to be able to simultaneously support at least two real time missions utilizing all range systems. When required, the contractor personnel need to be able to support 24-hour coverage, odd shifts, and/or weekends to support missions.

Some ground-based instrumentation and MCC systems are mobile (See Appendix A). These mobile assets may be moved to locations not located at AFRC. In those cases, contractor personnel may need to travel to these sites to maintain and operate these assets.

In addition to DATR range data systems, the contractor shall provide support for project-owned ground-based systems (e.g. ground control station display workstations, voice and video systems, satellite communications equipment) necessary for operation of current AFRC flight projects, both local missions and remote deployments. This support shall include, but is not limited to, the power up, configuration, operations monitoring, and shut-down of these project-specific systems, as defined in the DATR Range Support Agreement (RSA).

4.1.1 OPERATIONS

The contractor shall provide personnel to configure and to operate DATR systems to support mission operations. The contractor shall perform system maintenance on DATR systems. The contractor shall adhere to all established NASA and AFRC policies and SOMPs or WIs during all phases of mission support.

The contractor shall provide operational support to Air Force Test Center (AFTC) personnel, as required, under the guidance of the Range Alliance Memorandum of Agreement (MOA) 2018- 07-03MA, as requested by RCO or NASA TM/PM.

4.1.2 RESERVED

4.1.3 RESERVED

4.1.4 REAL-TIME PROCESSING AND DISPLAY SYSTEMS

Computer systems operations and software maintenance services are required in support of the MCCs, TRAPS. These systems collect, transfer, process, and display critical mission data and provide the capability to monitor mission activity in real-time.

Software maintenance services include the modification, testing, and verification of “project specific” software as well as the preflight setup and operation of all equipment associated with these areas.

Preventive and remedial maintenance, repair, modification, fabrication, installation, and diagnostic troubleshooting of systems and equipment are also required.

4.1.5 TRAPS AND MCC OPERATIONS

The AFRC DATR has the responsibility to acquire and process mission data in support of flight research. The TRAPS is a collection of subsystems which act together to acquire multiple data sources, processing, distributing and storing the data. The information generated in the TRAPS is provided to one or more MCCs. It is the responsibility of the MCCs to present the data display devices that are monitored by project and range personnel. The data is used to monitor the status and performance of the research vehicle.

Perform pre-mission set-up and calibrations to the TRAPS, Global Positioning System (GPS) base station, and MCC's to meet specific mission or project requirements, while maintaining strict configuration control.

Operate the TRAPS computers during all phases of mission support (pre-mission, post-mission, and during the mission). The TRAPS will be staffed at all times during real-time mission support.

Capture real-time data and archive both raw unprocessed data (Pulse Code Modulation (PCM) radar, voice, Inter-Range Instrumentation Group as well as processed data.

Pre-flight all data recording devices prior to each mission and report the system status to the RCO.

Operate ground-based recorders during real-time mission support, recording the appropriate signals as requested by the project or RCO.

Copy data products in response to official requests.

Maintain the DATR media library (including, but not limited to, archiving, organizing, loaning, and tracking data products), and retrieve and play back data recordings upon request.

Provide prompt response to the RCO or designated representative (less than 2 minutes) to any MCC equipment failure or data discrepancy or request for help by the users during real-time mission support.

Operate data distribution system.

Provide services to DATR Development Lab as prescribed in the WBS

4.1.6 RESERVED

4.1.7 RANGE TRACKING AND RANGE MOBILE SYSTEMS

The Aeronautical Tracking Facility (ATF) supports real-time aeronautics research and Low Earth Orbiting (LEO) space vehicles. The ATF consists of two 7- meter antenna systems, both capable of receiving telemetry data in “L” ,“S” and “C” bands. Video is received in “L,” “S,” and “C” band. These systems also provide a tunable uplink command in “L”,“S” and “C” band. In addition, two DATR radar systems are also located at the ATF. These radar systems operate in “C” band and have a one-megawatt output. NASA also has several mobile telemetry assets.

4.1.7.1 RADAR SYSTEMS OPERATIONS

Perform pre-mission set-up and calibrations of the DATR radars to meet specific mission or project requirements, adhering to strict configuration control.

Operate the radar systems during real-time mission support and, as required, perform pre-mission checkouts of aircraft beacons and radio frequency interference sweeps during ground test, staffing the radar at all times during mission support

Capture and archive real-time data.

Operate the radar data systems in support of real-time and post-mission radar data formatting.

4.1.7.2 TELEMETRY TRACKING SYSTEMS OPERATIONS

Perform pre-mission setup and calibrations of the telemetry tracking systems to meet specific mission or project requirements, adhering to strict configuration control.

Operate the telemetry tracking systems during real-time mission support and as required perform pre-mission interference sweeps, staffing telemetry tracking systems at all times during mission support.

Capture and archive real-time data onto recorders as requested per project requirements.

Operate data distribution equipment to ensure the proper signal is being sent down the proper line to the appropriate destination.

Set up mobile systems at remote sites as required by project requirements.

Perform pre-mission setup and calibrations of the mobile systems to meet specific mission or project requirements, adhering to strict configuration control.

Operate Mobile systems during real-time mission support, staffing mobile systems at all times during mission support.

4.1.7.3 TELEMETRY TRACKING AND RADAR SYSTEMS MAINTENANCE

The contractor shall maintain Fixed and Mobile Tracking and Radar systems and other specific sub systems. The Contractor will perform Depot level maintenance utilizing the IRSP (Instrumentation Radar Support Program) contract and or parts of the IRSP to accomplish DATR support task as required.

4.1.8 RANGE COMMUNICATION SYSTEMS

The Range Audio Communication Systems include a ground multichannel intercom system called the Digital Integrated Communications Electronics System (DICES), and the RF Communications System (air-to-ground system) used to communicate with aeronautical and low-earth orbit (LEO) space vehicles. The DICES system consists of redundant central equipment connecting in excess of a hundred multichannel communications stations, RF Transceivers and external NASA center together. The DICES and RF systems are necessarily interrelated, in that they receive feeds from each other. .

The RF systems include UHF, VHF, and HF transceivers and antenna systems. There are directional UHF high-gain dish antennae that are positioned on the target by "slaving" to radar data.

The DICES system is connected to other NASA centers through the NASCOM/NTR system.

NASCOM/NTR is managed and maintained by the Goddard…