ATTACH H - LCAT Pricing Template.xlsx
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- Attached to
- OPTN Operations Transition IDIQ Federal contract opportunity
- Solicitation number
- 75R60224R00008_FINAL
About this file
This document is the LCAT Pricing Template for the OPTN Operations Transition IDIQ solicitation (Solicitation Number 75R60224R00008_FINAL). It provides definitions and required qualifications for the various labor categories (LCATs) across four domains of work: Transformation Services, OPTN Operations, OPTN IT & Data, and Communications (Web, Education Materials).
The template details over 110 LCATs, with descriptions of the duties and experience requirements for each. It also includes a pricing summary and CLIN breakdown for the contract, with fully loaded hourly rates for the base period and option years. The OPTN Operations Transition IDIQ supports HRSA's Organ Procurement and Transplantation Network (OPTN) Modernization Initiative, providing strategic and administrative support services to ensure effective OPTN operations, including IT, data, policy, and communication functions. Contractors cannot serve on the OPTN Board of Directors.
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LCAT Definitions
| ATTACHMENT H - LABOR CATEGORY (LCAT) PRICING TEMPLATE |
| Labor Category (LCAT) Definitions for OPTN Operations Transition IDIQ: |
| Note that this LCAT definitions list serves as a reference for Offerors when submitting pricing for domain LCATs. This list may not cover all the LCATs within each domain; its primary purpose is to provide a reference and standardize LCATs. Additionally, Offerors may propose additional LCATs that they deem essential for effective performance within the domain. | |||
| No. | LABOR CATEGORY (LCAT) | DOMAIN | LCAT DEFINITION (HRSA) |
| 1 | Account Manager | 2, 3 | Owns the relationships with customers and fosters a postive relationship; conveys product feedback to the team; ensure customer support needs are met; educates the customer on entire suite of products and solutions; and communicates client agendas to other staff members; leads meetings with customers. |
| 2 | Accountant | 1, 2 | Maintains financial records and ensures that financial transactions are properly recorded. Ensures the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger. Prepares complex balance sheets, profit and loss statements and other financial reports. Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. |
| 3 | Agile Coach | 2,3 | Works with project teams leading the development process and coaches the team on agile concepts. Responsible for embedding an agile culture using techniques from a range of agile and lean methodologies and frameworks. Ensures that agile development practices are followed and adjusted as required. Responsible for faciliation of planning meetings, reviews and retrospectives. Applies technical understanding of agile principles and the ability to communicate with stakeholders and management. Coordinates the success of project teams, educates the team and their stakeholders and facilitates communication. |
| 4 | Assistant Director, Contract Services | 1, 2, 3, 4 | Work under the Director of Contracts and is responsible for document management, implementing contractual tools, solicitation process, contract initiation, and monitoring and compliance. |
| 5 | Back-end Engineer | 2, 3 | Responsible for curating the structure of server side information. Write application code and APIs to be utilized by front-end engineers and UX designers. Deeply experienced with back-end coding languages and platforms. Utilizes experience with architecting, developing and supporting distributed and scalable systems and high-volume transaction applications and services with hands-on coding experience in modern object-oriented language. |
| 6 | Board Liason | 1, 2, 3, 4 | Facilitate communication between the Board and appointed member groups. Serves as the Chair/President's primary contact for all governance related issues and supports the Chair/President with leadership of the appointed group as necessary. |
| 7 | Budget Analyst | 1, 2, 3, 4 | Budget analysts help public and private organizations plan their finances. They prepare budget reports and monitor organizational spending. |
| 8 | Business Analyst | 2,3 | Works closely with team members to define product approaches that meet user needs. Gathers, understands, and defines business requirements to enable product development. Understands information flows and process architectures necessary for implementation of solutions. Identifies and documents functional requirements, use cases, and other information that informs valuable outcomes. Analyzes propositions and assesses multiple factors such as strategic alignment, cost/benefit and risk. Advises engineering, design, product managers, and project managers to help interpret requirements. |
| 9 | Business Architect | 2,3 | Computer network architects, or network engineers, design and deploy computer and information networks. They consider an organization’s specific needs and requirements, such as information security, when planning networks. As part of the implementation process, network architects deploy and configure network equipment. They test the equipment and the network during all stages of implementation to check for slowdowns, blackouts, or points of failure.Design computer applications, such as games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create databases or programs for use internally or online. |
| 10 | Business Intelligence and Data Analyst | 2,3 | Information security analysts are heavily involved with creating their organization’s disaster recovery plan, a procedure that IT employees follow in case of emergency. These plans allow for the continued operation of an organization’s IT department. The recovery plan includes preventive measures such as regularly copying and transferring data to an offsite location. It also involves plans to restore proper IT functioning after a disaster. Analysts continually test the steps in their recovery plans.Information security analysts must stay up to date on IT security and on the latest methods attackers are using to infiltrate computer systems. Analysts need to research new security technology to decide what will most effectively protect their organization. |
| 11 | Business Intelligence and Data Manager | 2,3 | Responsible for overseeing and directing Computer systems analysts use a variety of techniques, such as data modeling, to design computer systems. Data modeling allows analysts to view processes and data flows. Analysts conduct indepth tests and analyze information and trends in the data to increase a system’s efficiency. Oversees analysts to calculate requirements for how much memory, storage, and computing power the computer system needs. They prepare diagrams for programmers or engineers to use when building the system. Analysts also work with these people to solve problems that arise after the initial system setup. Most analysts do some programming in the course of their work. |
| 12 | Call Center Manager | 1, 2 | Manages and evaluates the work performance of customer service staff. Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, and disciplining. |
| 13 | Call Center Representatives | 1, 2 | Provide customer service to OPTN stakeholders and handle inbound and outbound calls. |
| 14 | Chief Financial Officer | 1, 2, 3, 4 | Responsible for developing an organization's overall financial policies. Provides strategic direction of all financial functions including accounting, budget, credit, insurance, tax, and treasury. Ensures that proper financial controls are in place and that financial transactions support the overall business strategy while conforming with applicable laws and regulations. |
| 15 | Chief Information Officer | 1, 2 | Executive responsible for the management, implementation, and usability of information and computer technologies. |
| 16 | Chief Legal Officer | 1, 2 | Reviews changes to law and regulations and advises management about any impact to the business. Plans and directs all aspects of an organization's legal affairs and ensures all business policies and activities are managed correctly and in compliance with current laws and regulation. Leads the defense of the organization in lawsuits and provides guidance and counsel to management on business transactions and initiatives. |
| 17 | Chief Technology Officer | 1, 2, 3 | Professional who holds a senior-level position managing a company's technology, research and development needs. CTOs are also responsible for assessing the short-term and long-term objectives of the organisation they work for to help reach its goals. |
| 18 | Communications Liaison/Liaison Officers | 1, 2, 3, 4 | Laison officers build and maintain relationships, facilitate communications and coordinate activities among different parties. |
| 19 | Communications Specialists | 3, 4 | Evaluate and assist in establishing standard operating procedures. Define, design and implement communications strategy and programs within the organization. Work closely with various business departments to ensure messages are delivered clearly and effectively. Review and edit communications submitted for organizational issues. |
| 20 | Communications Strategist | 3, 4 | Develop multi-faceted communications plans, which include goals, target audiences, messaging, as well as media relations, digital, advocacy and social media strategies, to educate, motivate, and influence target audiences. |
| 21 | Compliance Analyst II | Monitors activities impacted by regulatory requirements related to the organization's governance and any industry-specific or location-specific laws. Supports the development and implementation of compliance programs, policies, reporting, and practices for an organization or business. | |
| 22 | Computer and Information Research Scientist | 2, 3 | Computer and information research scientists design innovative uses for new and existing technology. They study and solve complex problems in computing for business, science, medicine, and other fields. Researchers strategize, design and execute qualitative and quantitative user research in collaboration with a multidisciplinary team including design, research, product, and engineering. Coordinates research strategy and activities that map to medium and long-term product and engineering objectives. Functions as a usability advocate across applications, services, and teams by emphasizing research and design principles that are people-first. Works with designers to plan, facilitate and analyze user-facing concepts, products, or features through usability testing or other methods. Responsible for planning and implementing user research activities, collecting and synthesizing qualitative and quantitative data, translating research into insights, and making recommendations. |
| 23 | Content Designer | 2, 3 | Experience developing the strategy and execution of content across various digital platforms, including working with text, images, and aggregated external media (audio, video, social). Develops, executes and manages content strategies to meet the needs of an organization's target audiences, and incorporates user input so people can find and interact with content appropriately. Maintains writing standards and style guides, and works with a cross-functional team of user experience, product, and engineering to ensure a consistent look and feel across internal and external facing product content. Manages discussions with technical implementers about how content can and should be displayed for a given audience, and works to overcome technical issues and limitations. Tests communications for resonance with an appropriate cross-section of audiences. Ensures that content achieves user goals and meets product objectives. Advocates for content at each phase of overall UX design, from initial discovery and research to long-term product maintenance. |
| 24 | Customer Experience Specialist | 2, 3 | Responsible for responding to issues and questions by users. Works closely with UX researchers and service designers to continually improve the customer and user experience based on feedback received. |
| 25 | Data Analyst | 2, 3 | Supports complex decision making with data and analytics. Designs dashboards, builds models, and runs analyses to support the business needs and helps analyze/share data insights. Familiar with developing metrics and KPIs. Experienced in designing and running A/B tests and using other statistical methods to determine the effectiveness of software or other changes on an organizations goals. Comfortable working in an agile and lean environment to routinely deploy changes. Works closely with stakeholders to understand their goals and determines how data can be used to achieve those goals. |
| 26 | Data Engineer | 2, 3 | Responsible for building and maintaining the datasets that are used by data analysts and scientists, as well as managing core data infrastructure and ensuring that data is available across the organization. Experienced with building data platforms that will be used by other members of the data team, as well as enterprise stakeholders. Builds and/or maintains an organization's database by identifying structural and installation solutions. Works with other team members to secure access to organizational data. Experienced creating database solutions, evaluating requirements and preparing design reports. Monitor the system performance by performing regular tests, troubleshooting, and integrating new features. Familiarity with databases / structures such as various RDBMS and NoSQL solutions |
| 27 | Data Governance Analyst | 2, 3 | Data and network computer systems administrators may oversee both database networks and systems, but they often specialize in one or the other. Data Analysts and Network administrators typically focus on setting up and maintaining the infrastructure that connects an organization’s computers. Systems administrators set up and maintain organizations’ software and enable user access of meaningful data. |
| 28 | Data Governance Manager | 2, 3 | Professional responsible for overseeing data and network computer systems administrators and typically focused on making sure the infrastructure that connects an organization’s computers is maintained and useful to.enable user access of meaningful data. |
| 29 | Data Governance Manager | 2, 3 | Professional responsible for overseeing data and network computer systems administrators and typically focus on making sure the infrastructure that connects an organization’s computers is maintained and useful to.enable user access of meaningful data. |
| 30 | Data Migration Architect | 2, 3 | Builds and/or maintains an organization's database by identifying structural and installation solutions, with a focus on data migration between both platforms and applications. Works with other team members to secure easy access to organizational data. Experienced creating database solutions, evaluating requirements and preparing design reports. Monitors the system performance by performing regular tests, troubleshooting, and integrating new features. |
| 31 | Data Scientist | 2, 3 | Experience leading, analyzing, and performing work necessary to support the development and deployment of software systems that leverage emerging technologies such as artificial intelligence (AI). Comfortable working in an agile and lean environment to routinely deploy changes. Works closely with stakeholders to understand their goals and determines how data can be used to achive those goals. Designs data modeling processes, creates algorithms and predictive models to extract the data the business needs and helps analyze/share data insights. |
| 32 | Data Services Manager | 2, 3 | Creates and enforces effective data management policies and formulates management techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data. |
| 33 | Database Administrator | 2, 3 | Responsible for all activities related to designing, building, and maintaining operations database. Provides technical expertise and guidance in the design, implementation, and operation of database management systems. Designs, implements and maintains complex databases. Ensures acceptable database availability and response time by leading database problem diagnosis and resolution, proactive performance monitoring, capacity planning, and performance tuning. Ensures compliance with audit, security, and regulatory requirements. |
| 34 | Delivery Manager | 2, 3 | Use a variety of agile and lean tools and techniques in order to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision. Adept at delivering complex digital projects, breaking down barriers to the team, and both planning at a high level and getting into the details to make things happen when necessary. Proactively communicates with both team members and client stakeholders. Able to manage and organize project-related documentation and materials for fellow team members. |
| 35 | Design Lead | 2, 3 | Manages the daily activities of the design team and facilitates the improvement of development culture. Leads one or more design teams to research and to deliver content, UI/UX, and visual designs to meet user needs. Has a strong understanding of the user and the business. Experienced in human-centered design, user discovery and research, user interface/user experience (UI/UX), content design and current visual design standards and trends. Ensures research, design requirements and ADA compliance. |
| 36 | Designer | 2, 3 | Designs systems at scale with a multidisciplinary team of design, research, product, and engineering. Champions people-first concepts, working hand-in-hand with partners to implement services across digital and physical product spaces. Communicates and envisions service concepts and ideas using a diverse set of methods and tools that illustrate all the components and touch-points of the service. Works in cross-functional teams that include expertise in design, product strategy, technical architecture, software engineering, data science, and procurement to optimize all digital and analog aspects of the end-to-end experience. Instills project teams with the confidence and discipline to explore innovative design solutions while respecting agency objectives and deadlines in a collaborative and meaningful way. |
| 37 | Director Customer Advocacy | 2, 3 | Responsible for the strategic planning and execution of all customer engagement. |
| 38 | Director Human Resources | 1, 2 | Plans and oversees human resources functional operations, including talent acquisition, compensation, benefits, training, employee relations, safety, and compliance. Administers human resources programs and policies to reflect the organization's mission and values, support company goals, achieve objectives, and positively engage the workforce. |
| 39 | Director of Board Relations | 1 | Facilitates a strong, effective, and collaborative working relationship among the Board of Directors (including Committees and Chair), and the Executive Team. Work with the Board to maintain, track, and safeguard up-to-date board policies and documents relating to effective operations and governance. |
| 40 | Director, Communications | 3, 4 | Directs an organization's internal and external communications strategies and programs. Directs and oversees communications programs that effectively describe and promote the organization and its products. May conduct market or public opinion research to assess program outcomes. Suggests promotional campaign ideas in various types of media, as well as counsels top management on effective communication strategies. |
| 41 | Director, Data Governance | 2, 3 | Lead and execute Data Governance activities. Establish data governance and security to ensure data quality, align data policy and data administration with relevant legal and regulatory requirement. |
| 42 | Director, Information Security | 2, 3 | Responsible for directing and overseeing information security analysts are heavily involved with creating their organization’s disaster recovery plan, a procedure that IT employees follow in case of emergency. These plans allow for the continued operation of an organization’s IT department. |
| 43 | Director, Membership services | 1, 2 | Directs and coordinates all aspects of member services department/team. Plans and directs policies and objectives for addresing member inquiries and services. |
| 44 | Director, Policy | 1, 2 | Leads team of policy analysts to support development of policies reflecting the needs and mission of the organization. |
| 45 | Director, Software Engineering | 2, 3 | Director Sofware Engineering takes a broad view of a project’s system and software requirements, provides a vision for the planning of the scope and order of work. These workers direct software developers, quality assurance analysts, and testers. |
| 46 | EBC Financial Analyst | 2, 3 | Experience leading, analyzing, and performing work necessary to support the development of Executive Business Case (EBC). Monitor and analyze active usage per app data to identify common patterns and outliers, usage trends and other data insights to optimize financial models, cost factors and recommend strategies that fit customer needs. |
| 47 | Editor | 3, 4 | Editors plan, coordinate, and revise material for publication in books, newspapers, or periodicals or on websites. |
| 48 | Financial Analyst | 1, 2 | Financial analysts guide businesses and individuals in decisions about expending money to attain profit. They assess the performance of stocks, bonds, and other types of investments. |
Financial analysts typically do the following: Recommend individual investments and collections of investments, known as portfolios, Evaluate current and historical financial data, Study economic and business trends, Examine a company’s financial statements to determine its value, Meet with company officials to gain better insight into the company’s prospects, Assess the strength of the management team, Prepare written reports
| 49 | Graphics and Communcation Developer | 2, 3 | Conceptualizes and creates cutting-edge graphics and layouts for branding, collateral, and Web content. Participates in all stages of the development lifecycle from the initial concept, including gathering requirements and conducting stakeholder interviews. |
| 50 | Health Data Exchange SME | 2, 3 | Highly experienced with health data exchange standards. Ensures adoption and adherence to exchange standards for FHIR, HL7, and other medical coding standards. Able to serve as a subject matter expert on all questions/issues related to data encoding decisions for these standards. |
| 51 | HR Services Representative | 1, 2, 3, 4 | Assure company policies and practices are followed, and set an example for team members. Develop and implement effective Employee Relations programs. |
| 52 | Human Resources Manager | 1, 2, 3 | Human resources managers plan, coordinate, and direct the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization’s management and its employees. |
| 53 | Instructional Designer | 1, 2 | Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Designs and develops training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners. |
| 54 | Intermediate Front-end Engineer | 2, 3 | Builds responsive and accessible user-facing web applications using modern development tools, techniques, and methods. Works with a multidisciplinary team including design, research, product, and engineering, and ships products that meet the objectives of agency partners and the needs of users. Collaborates closely with designers and researchers to create and test functional prototypes and ensure all front-end code works in service of the wants, needs, and priorities of the people who interact with an agency’s products and services. Writes production-ready HTML, CSS/SASS, and JavaScript, and is experienced with modern front-end frameworks. Experienced in building and maintaining component libraries based on design systems, prototypes, and other artifacts. Experienced writing front-end web applications in an API-first environment and working with backend engineers to establish necessary API endpoints. |
| 55 | Intermediate Full-Stack Engineer | 2, 3 | Responsible for the development and maintenance of client-side and server-side applications. Partners with product managers, designers, and other cross-functional stakeholders to align on requirements and understand how the work will impact the business experience using modern software to prototype and deploy backend web applications, including all aspects of server-side processing, data storage, and integration with front end development. Comfortable working in an agile and lean environment to routinely deploy changes. |
| 56 | IT Support Services Manager | 2, 3 | Manages most computer systems analysts specialize in computer systems that are specific to their organization type. For example, an analyst might work with financial computer systems or with engineering computer systems. Computer systems analysts work with other IT team members to help an organization’s business leaders understand how computer systems best serve the organization. |
| 57 | Legal Assistant | 1, 2 | performs a variety of tasks to support lawyers, including maintaining and organizing files, conducting legal research, and drafting documents. |
| 58 | Legal Officer | 1 | Provides legal advice to the organization and staff on matters related to policy and compliance. |
| 59 | Manager, IT Security | 2, 3 | Information security analysts are heavily involved with creating their organization’s disaster recovery plan, a procedure that IT employees follow in case of emergency. These plans allow for the continued operation of an organization’s IT department. The recovery plan includes preventive measures such as regularly copying and transferring data to an offsite location. It also involves plans to restore proper IT functioning after a disaster. Analysts continually test the steps in their recovery plans. Information security analysts must stay up to date on IT security and on the latest methods attackers are using to infiltrate computer systems. Analysts need to research new security technology to decide what will most effectively protect their organization. |
| 60 | Medical Officer | 1, 2 | Serves as an advisor on disease control and health issues. Provides recommended course of actions on policies and clinical aspects. |
| 61 | Meeting planners | 1, 2 | Planning, negotiating, organizational and implementation skills (includes but not limited to sourcing venues, contracting and negotiating with hotels and vendors, AV, F&B, attendee management, air and ground transport, billing, onsite support, print items). Build and maintain strong relationships with assigned client groups by understanding their strategic priorities, and helping to ensure that service delivery is aligned and fully supports the firm's priorities and goals. Prepare draft agendas, photographs, videotapes, and reports that synopsize meeting discussions. |
| 62 | Member Service Representative | 1, 2 | Addresses member inquiries, questions and concerns. Responsible for receiving, responding to, and directing member phone calls, or written questions. Provides available information upon request and researches or escalates issues as appropriate. |
| 63 | Membership Manager | 1, 2 | Manages member organization's service operations to deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members. |
| 64 | Mobile Engineer | 2, 3 | Experience with the modern development practivces of iOS and/or Android applications. Partner with product managers, designers, and other cross-functional stakeholders to align on requirements and understand how your work will impact the business. Experience using modern open source software to prototype and deploy mobile applications, including all aspects of releasing to app stores, mobile updates, server-side processing, data storage, and front end development. Comfortable working in an agile and lean environment to routinely deploy changes. Experience with offline storage, threading, and performance tuning, consuming RESTful API's, automated testing |
| 65 | Network Engineer | 2, 3 | Highly experienced with and understands network optimizations, routing, and other general connectivity troubleshooting methods. Able to partner with prospective and existing customers to identify and address connectivity issues between systems. |
| 66 | Organ Placement Specialist | 2, 3 | The organ placement specialist is responsible for coordinating all aspects of organ transplantation including contacting recipients for wellness checks. Responsible for screening organ offers against transplant center specific criteria. Responsible for interacting with organ procurement organizations, transplant coordinators, transplant surgeons, physicians, anesthesia, etc to facilitate the recovery of an organ as well as the recipient surgical case. |
| 67 | Other adminstrative support staff | 1, 2, 3, 4 | Perform routine clerical and organizational tasks including arranging files, preparing documents, scheduling appointments, and supporting other staff. |
| 68 | Policy Analysts | 1, 2 | Performs expert analysis and critical thinking, assesses complex programmatic issues, conducts risk analysis, and proposes innovative and achievable solutions. Provides analysis on issues and policy recommendations in formulating decisions regarding changing responsibilities or business needs and in the design/development and evaluation of the ongoing and/or new program issues. |
| 69 | Policy Manager | 1, 2 | Collaborates with stakeholders on the engagement and outcomes of policy efforts. Manages the development of new policies and monitoring existing policies. |
| 70 | Product Manager | 2, 3 | Manages the daily activities of the agile development team and facilitates the improvement of development culture. Leads one or more multi-disciplinary agile delivery teams to deliver excellent new products and/or iterations to existing products to meet user needs. Closely collabrates with stakeholders and account managers. Has a strong understanding of the user and the business. Makes tradeoffs betwen the needs of users, the business, and the technology. Experienced in software delivery, building roadmaps, scoping releases, and developing success metrics. Ensures tactical delivery and execution of software development. |
| 71 | Product Owner | 2, 3 | Determines operational objectives and improve systems and processes by studying business functions, gathering information, evaluating output requirements and formats. Serves as a leader on the development team with a commitment to metrics-based decision making and adopts best Agile practices, and develops clear and complete and concise requirements. |
| 72 | Program Manager | 1, 2, 3, 4 | The program manager must serve as the main liaison between the Government and the Contractor throughout the life of the BPA or Call Order(s). They must have strong communication skills and clearly articulate progress, status, and blockers to the Government. Responsible for all contract activities and coordinates the work performed on all tasks under the contract. Coordinates the efforts of subcontractors and team members, as applicable. Has direct accountability for the technical correctness, timeliness and quality of deliverables, as well as the implementation and measurement of corporate and client quality standards and methodologies. Has broad knowledge of IT, business administration and human resource management. |
| 73 | Program Manager | 1, 2, 3, 4 | Program managers coordinate project-based programs to ensure adherence to established schedules, budgets, and requirement specifications. |
| 74 | Project Management Specialist | 1 | Project management specialists coordinate the budget, schedule, and other details of a project. They lead and guide the work of technical staff. Project management specialists also may serve as a point of contact for the client or customer. |
| 75 | Public Relations Specialists | 3 ,4 | Public relations specialists create and maintain a positive public image for the individuals, groups, or organizations they represent. They craft media releases and develop social media programs to shape public perception of their clients and to increase awareness of each client’s work and goals. |
| 76 | Quality Assurance Analyst | 2, 3 | Quality assurance analysts design and execute software tests to identify problems and learn how the software works. They oversee, develop and execute comprehensive suites of automation test plans and test cases, maintaining and adding to existing automation framework, continued evaluation of test cases for inclusion in regression, automation for new features, and development of toolsets to augment QA and development testing. |
Quality assurance analysts and testers typically do the following: Create test plans, scenarios, and procedures for new software, Identify project risks and recommend steps to minimize those risks, Implement software testing, using either manual or automated programs and exploratory testing, and evaluate results, Document and report defects or problems with software, Provide feedback to software developers and stakeholders regarding usability and functionality, Work closely with multi-functional organizations, project teams and clients to develop project schedules, execute test plans and cases, and deliver high quality products.
| 77 | Quality Assurance Lead | 2, 3 | Coordinates all QA across all systems and ensure there is a process in place for issue resolution across all teams/orgs. Maintains familiarity with modern quality assurance standards and tools. Champions automated testing and test coverage. |
| 78 | Regional Administration staff | 1, 2 | Provide administrative services, logistical, and clerical support to the regional operations. |
| 79 | Research Director | 1, 2, 4 | Directs and oversees research and studies. Designs and leads institutional research studies evaluating the effectiveness of the organization's programs and policies. Manages data collection and analysis and oversees the formulation of research reports. |
| 80 | Research Scientist | 1, 2, 4 | Research scientists plan, manage and conduct research projects and develop scientific approaches and solutions to industry challenges. |
| 81 | Research/SAS Analyst | 1, 2, 4 | Is responsible for conducting advanced statistical analysis and evaluation. Collects/extracts, compiles, and analyzes data, producing reports supporting decision and policymaking. |
| 82 | SCRUM Master | 2, 3 | Coordinates a cross-functional Agile development team utilizing the principles and tools of the Scrum Framework. Identifies and removes impediments to progress. Facilitates sprint planning meetings, daily stand-ups, sprint reviews, demos, and retrospectives. Identifies and manages the backlog. Supports, coaches and mentors team members. Tracks daily sprint progress and maintain schedules. Experience managing the daily activities of the agile development team and facilitating the improvement of development culture. Ensuring tactical delivery and execution of software development. Experienced in the management of user stories, prioritizing stories in the backlog, sprint planning, sprint review, and retrospective activities. Facilitates daily activities of the agile team including leading all agile meetings. Closely collaborates with product manager and technical lead of project. |
| 83 | Security and Facilities Manager | 2, 3 | Engages in facility oversight, project management, asset management, and support of operations to promote efficient and cost-effective use of the organization premises, facilities, equipment, and materials. also is responsible for creation, execution, and oversight of security protocols. |
| 84 | Security Engineer | 2, 3 | Apply full range of Information Assurance (IA) policies, principles and techniques to maintain security integrity of information systems processing sensitive or classified information. Maintain operational security posture for an information system or program. Perform threat modeling exercises. Create and maintain information system security documentation. Coordinates incident response process and plans. |
| 85 | Senior Back-end Engineer | 2, 3 | Responsible for leading the engineering of server-side systems. Collaborates with product managers, designers and researchers to map business needs to appropriate technical strategies. Knowledgeable in the principles of software engineering, distributed systems, software lifecycle, code quality and team dynamics. Able to mentor other members of the team. Familiar with cloud computing infrastructure such as AWS and/or Azure. Utilizes experience with developing and supporting distributed and scalable systems and high-volume transaction applications and services with hands-on coding experience in modern object-oriented language. Experienced at breaking down complex and large units of work, managing the work product of other engineers, and coaching more junior team members. Can successfully lead a team of engineers in consistently delivering high quality software. Leads code review and maintains code quality and standards. |
| 86 | Senior Compliance Analyst | 1, 2 | Monitors business activities for compliance with applicable rules and regulations. Assists in the development and implementation of compliance programs for the organization. Being a Senior Compliance Analyst responds to inquiries from regulatory agencies and completes required compliance documentation. Ensures operating manuals and procedural documents stay current when regulations change. |
| 87 | Senior Data Scientist | 4 | Data scientists use analytical tools and techniques to extract meaningful insights from data. |
Data scientists typically do the following: Determine which data are available and useful for the project, Collect, categorize, and analyze data, Create, validate, test, and update algorithms and models, Use data visualization software to present findings, Make business recommendations to stakeholders based on data analysis
| 88 | Senior Front-end Engineer | 2, 3 | Leads the engineering of responsive and accessible user-facing web applications using modern development tools, techniques, and methods. Works with a multidisciplinary team including design, research, product, and engineering, and ships products that meet the objectives of agency partners and the needs of users. Collaborates closely with product managers, designers and researchers to develop a technical strategy to ensure all front-end code works in service of the wants, needs, and priorities of the people who interact with an agency’s products and services. Mentors team members to write production-ready HTML, CSS/SASS, and JavaScript, and is experienced with modern front-end frameworks. Experienced in building and maintaining component libraries based on design systems, prototypes, and other artifacts. Experienced writing front-end web applications in an API-first environment and working with backend engineers to establish necessary API endpoints. Experienced at breaking down complex and large units of work, managing the work product of other engineers, and coaching more junior team members. Can successfully lead a team of engineers in consistently delivering high quality software. Leads code review and maintains code quality and standards. |
| 89 | Senior Full-Stack Engineer | 2, 3 | Responsible for the development and maintenance of client-side and server-side applications. Partners with product managers, designers, and other cross-functional stakeholders to align on requirements and understand how your work will impact the business experience using modern open source software to prototype and deploy backend web applications, including all aspects of server-side processing, data storage, and integration with front end development. Comfortable working in an agile and lean environment to routinely deploy changes. Experienced at breaking down complex and large units of work, managing the work product of other engineers, and coaching more junior team members. Can successfully lead a team of engineers in consistently delivering high quality software. Leads code review and maintains code quality and standards. |
| 90 | Senior Research Scientist | 1, 4 | Research scientists plan, manage and conduct research projects and develop scientific approaches and solutions to industry challenges. |
| 91 | Site Reliability Engineer | 2, 3 | Responsible for system health and production support. Focuses on operational, scaling, and reliability problems. Measures and achieves reliability through engineering and operations work. Works closely with software engineers and DevOps engineers on maintaining uptime, incident response, and other reliability and security concerns. Is an expert on operating at scale. Experience with CI/CD pipelines, cloud, containerization, etc. |
| 92 | Site Surveyor | 1, 2 | Investigates complaints and conducts surveys at hospitals or other health entitities to determine compliance with applicable laws, regulations, and policies. |
| 93 | Social Media Strategists | 3, 4 | Develop strategies to improve the number of followers, engagement, and brand recognition across social media platforms. Research target audiences and collaborate with the marketing/social media team to develop effective strategies. |
| 94 | Software Engineer I | 2, 3 | Jr Level: Software Engineer I assists in creating the computer applications that allow users to do specific tasks and the underlying systems that run the devices or control networks. |
| 95 | Software Engineer II | 2, 3 | Mid-Level: Software Engineer II creates the computer applications that allow users to do specific tasks and the underlying systems that run the devices or control networks. |
| 96 | Software Engineer III | 2, 3 | Senior-Level: Take a broad view of a project’s system and software requirements, planning its scope and order of work. These workers may direct software developers, quality assurance analysts, and testers.Software Engineer III leads projest to create the computer applications that allow users to do specific tasks and the underlying systems that run the devices or control networks. They take a broad view of a project’s system and software requirements, planning its scope and order of work. These workers may direct software developers, quality assurance analysts, and testers. |
| 97 | Support Analyst (business, application) | 1, 2 | Hands on experience installing, configuring and administrating systems Enterprise. |
| 98 | System Administrator | 2, 3 | Responsible for day to day operations within the software, such as adding new OPTN memebrs, addressing internal manual processess, ensuring the stability of the system. |
| 99 | System architect | 2, 3 | Computer network architects, or network engineers, design and deploy computer and information networks. They consider an organization’s specific needs and requirements, such as information security, when planning networks. As part of the implementation process, network architects deploy and configure network equipment. They test the equipment and the network during all stages of implementation to check for slowdowns, blackouts, or points of failure. Network architects create documentation throughout the design and deployment process as a reference for future network enhancements or maintenance. After deployment, they also may manage the networks and troubleshoot any issues that arise. They analyze data traffic and system performance to determine future upgrades. |
Some computer network architects work with other IT workers, such as network and computer system administrators and computer and information systems managers, to ensure that an organization’s networking needs are being met. They also work with equipment and software vendors to manage upgrades and support the networks.
| 100 | Systems Engineer | 2, 3 | Highly specialized in one or more phases of software systems development, systems integration or network engineering. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems. Applies analytical techniques when gathering information from users, defining problems, designing solutions, and developing procedures to resolve problems. |
| 101 | Technical Lead | 2, 3 | Manages the software development work of the engineers on the team. While the technical lead has the skills to do engineering work themselves, they will spend more time mentoring. Leads communication with technical and non-technical personnel. A technical lead coaches engineers on software development best practices, reviews pull requests, removes technical blockers, and helps the team navigate complex technical decisions. "A full stack people person." |
| 102 | Technical Product Manager | 2, 3 | Manages the daily activities of the agile development team and facilitates the improvement of development culture. Leads one or more multi-disciplinary agile delivery teams to deliver excellent new products and/or iterations to existing products to meet user needs. Has a strong technical background that enables this person to write software specifications, prioritize technical work, and "hang" in highly technical conversations with engineers. Makes tradeoffs betwen the needs of users, the business, and the technology. Experienced in software delivery, building roadmaps, scoping releases, and developing success metrics. Ensures tactical delivery and execution of software development. |
| 103 | Technical Writers | 3, 4 | Prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information more easily. They also develop, gather, and disseminate technical information through an organization’s communications channels. |
| 104 | Travel Services Manager | 1, 2 | Administers and monitors the travel policies, guidelines, and budget to deliver efficient travel arrangements. Directs the operation of the organization's travel services. Provides guidance to employees about travel requirements. |
| 105 | User Experience (UX) Designer | 2, 3 | Experience generating digital products from concepts to deployment, including but not limited to wireframes, prototypes, and workflows. Works with User Researchers, Engineers and Product Managers to build and test. Focused on understanding target users, championing the wants, needs, priorities and general behavior for how people will interact with the organization's product and services. Work in cross-functional teams that include expertise in design, product strategy, technical architecture, software engineering, data science, and procurement. Responsible for creating products that meet the objectives of agency partners and the needs of the public, to improve ease of use and create the best user experience. Iteratively solve end user problems through rigorous user testing and heuristic evaluation. Champions human centered design principles. |
| 106 | User Interface/Experience Director | 2, 3 | Direct the work of UI-UX researchers and staff in the collection and analysis of user behavior. |
| 107 | User Interface/Experience Researcher | 2, 3 | Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing). |
| 108 | User Interface/Experience Staff | 2, 3 | Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing). |
| 109 | Visual Designer | 2, 3 | Well-versed in all aspects of current visual design standards and trends. Designs for a variety of platforms, which may include Internet and intranet sites. Create the concepts, artwork and layouts for digital projects based on creative briefs and client meetings. Plays a central role in the creative development and execution of product marketing, product brand and consumper reception. Able to deliver designs for different stages of product development (i.e. wireframes during discovery phase), and user-facing designs when the product is being built. |
| 110 | Web Developer | 3, 4 | When creating a website, developers and designers have to make their client’s vision a reality. They build particular types of websites, such as ecommerce, news, or gaming sites, to fit clients’ needs. Different types of websites require different applications. For example, a gaming site should be able to handle advanced graphics, whereas an ecommerce site would need a payment-processing application. The developer decides which applications and designs will best fit the site, and the designer focuses on the look and usability of these elements across browsers or devices. |
Some developers and designers handle all aspects of a website’s construction, and others specialize in a certain aspect of it. The following are examples of types of specialized web developers or digital designers:
Back-end web developers are responsible for the overall technical construction of the website. They create the basic framework of the site and ensure that it functions as expected. Back-end web developers also establish procedures for allowing others to add new pages to the website and meet with management to discuss major changes to the site.
Front-end web developers create the technical features for a website’s look. They develop the site’s layout and integrate graphics, applications (such as a retail checkout tool), and other content. They also write webdesign programs in a variety of computer languages, such as HTML or JavaScript.
Web and digital interface designers are responsible for creating the look and feel of a website or interface with regard to photos, color, font type and size, graphics, and layout. They also are responsible for the functionality, usability, and compatibility of the website or interface.
Webmasters maintain and update websites. They ensure that websites operate correctly, and they test for errors such as broken links. Many webmasters respond to user comments as well.
111 Web Developer (Patient Portal) 2, 3 When creating a website, developers and designers have to make their client’s vision a reality. They build particular types of websites, such as ecommerce, news, or gaming sites, to fit clients’ needs. Different types of websites require different applications. For example, a gaming site should be able to handle advanced graphics, whereas an ecommerce site would need a payment-processing application. The developer decides which applications and designs will best fit the site, and the designer focuses on the look and usability of these elements across browsers or devices.
Some developers and designers handle all aspects of a website’s construction, and others specialize in a certain aspect of it. The following are examples of types of specialized web developers or digital designers:
Back-end web developers are responsible for the overall technical construction of the website. They create the basic framework of the site and ensure that it functions as expected.
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