Requirement 55.docx
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- Solicitation number
- 75N98027Q00073
About this file
This is a requirement document for a service contract supporting the BD FACS ARIA FUSION flow cytometry system at the National Institutes of Health National Human Genome Research Institute (NHGRI). The contract covers Priority Care maintenance and support services for a 5-Laser FACS Aria FUSION instrument and one workstation, excluding printers, at the Flow Cytometry Core Facility.
The scope of services includes unlimited service visits Monday through Friday excluding BD holidays, with a guaranteed 2-business-day response time for emergency service requests. Onsite service is available Monday through Friday from 8 AM to 5 PM local time. The contract includes two preventive maintenance visits annually with required PM kits, software revisions released during the contract term to be installed during PM visits, and unlimited telephone support for instruments, reagents, and applications at no additional charge. Coverage encompasses travel, labor, and parts, excluding consumable items. This service contract is essential for continued maintenance, technical support, preventative maintenance, parts replacement, and software updates for the flow cytometer system.
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Requirements:
The BD FACS ARIA FUSION is a flow cytometry system designed for high-performance cell analysis and sorting in research laboratory settings.
This Priority Care contract covers the FACS Aria FUSION - 5 Laser Instrument and 1 workstation (excluding printers) for travel, labor and parts (excluding consumable items). - Unlimited service visits during the term of this Agreement, Monday through Friday, excluding BD holidays - 2 business day guaranteed response to a request for emergency service (Monday through Friday, excluding holidays) - Onsite service under this contract will be performed Monday through Friday 8AM-5PM local time - 2 PMs during a 12-month period and the required PM kits are included -Software Revisions that are released during the Agreement term to be updated at the time of a PM visit - Unlimited telephone support for instruments, reagents and applications will be provided at no extra charge.
The service contract is necessary for continued maintenance, technical support, preventative maintenance, parts, software revisions for this flow cytometer. This instrument is an integral part of the Flow Cytometry Core Facility of NHGRI.
File details come from the government source that posted it. Updated .