Requirement rev2.docx
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- Attached to
- Service Contract: Maintenance and support for government owned Hamamatsu Nanozoomer S60 S/N, 000453
- Solicitation number
- 75N98026Q00614
About this file
This is a requirements document for a service contract to maintain and support a government-owned Hamamatsu NZ S60 brightfield scanner (Serial #000453) located at the Molecular Pathology Unit. The contract is being issued by the Department of Health and Human Services National Institutes of Health Office of Logistics and Acquisition Operations under solicitation number 75N98026Q00614 as a pre-solicitation.
The contractor must provide comprehensive maintenance and support services including: one planned preventive maintenance during the contract period performed by factory-trained, technically qualified personnel consisting of thorough cleaning, calibration, adjusting, inspection, and testing in accordance with manufacturer procedures; on-site emergency repair services during normal business hours (Monday-Friday, excluding federal holidays) with one-hour initial response and four-hour on-site response times at no additional cost; all replacement parts furnished at no additional cost except consumables, with next-day delivery and parts matching original equipment specifications; software updates and technical support in accordance with manufacturer procedures, including unlimited 24/7 clinical technical telephone support for troubleshooting and Monday-Friday 8am-9pm clinical application support (excluding federal holidays), with all updates requiring advance government approval; and all labor, materials, equipment, and travel necessary to perform services on-site. The contractor must be a technically qualified Hamamatsu technician with in-depth knowledge of mechanical and software systems and must possess full access rights to the proprietary operating software.
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Text version
Requirements:
he Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for Hamamatsu NZ S60 brightfield scanner (Serial # 000453) at Molecular Pathology Unit. In order to assure that the instrument is in good working conditions at all times, we need to secure a service protection plan, for an annual preventative maintenance and timely repair/service when needed. Due the complexity of the instrument and its proprietary software which is the only means to operate the scanner, we need a technically qualified Hamamatsu technician who has in depth understanding of the mechanical as well as software aspects of the system. The service provider also needs to have full access right to the proprietary operating software. The contractor shall provide all travel, labor, travel and replacement parts, as required. All maintenance services shall be performed on-site in accordance with the manufacturer’s standard commercial maintenance practices.
1. PREVENTIVE MAINTENANCE
The Contractor shall perform 1 planned preventive maintenances during the contract period. Technically qualified factory-trained personnel shall perform Service. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance.
1. EMERGENCY SERVICE
On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall within provide a one (1) hour initial response with a four (4) hour on-site response a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included.
3.3 REPLACEMENT PARTS
The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered the earliest next day.
3.4 SOFTWARE UPDATES/SERVICE
The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am-9pm), excluding Federal holidays.
File details come from the government source that posted it. Updated .