RFI Draft SOW.docx.pdf

National Cancer Institute 75N91020D00016 5 of 19

1.0 TITLE

Procurement of Computer Aided Facility Management (CAFM) Software System Support, Maintenance and Customization Services.

2.0 BACKGROUND

The National Cancer Institute (NCI) Office of Space and Facilities Management (OSFM) implemented the Planon ProCenter software system for its space management, maintenance management, and move coordination needs approximately 4 years ago. Since then, OSFM has incorporated the Frederick satellite campus properties into the standard Planon system. This system is required to remain in compliance with the charter of the organization and must be adequately maintained.

3.0 OBJECTIVE

The objective of this project is to procure annual updates, system maintenance and customization capabilities for the current on-premise installation of the Planon ProCenter Integrated Workplace

Management System (IWMS). These services are required to maintain the functionality of the state-of-the-art Computer Aided Facility Management (CAFM) system which serves as the hub for all automated services offered by OSFM. These services include portfolio management allowing the space planning team to systematically manage space across and within the NCI’s real estate portfolio, express services management, move coordination and conference room booking.

4.0 SCOPE

The Contractor shall furnish all labor, materials, supplies, equipment, and services necessary to perform the following tasks:

4.1 TASK 1 – SOFTWARE LICENSES

As part of this task, the Contractor shall:

• Provide Planon Mobile Field Service (PMFS) annual license renewals; and

• Provide additional license seats as needed for any new staff who require system access in between annual renewals.

4.2 TASK 2 – SOFTWARE CONFIGURATION

As part of this task, the Contractor shall:

• Provide customization and application management services on a time and materials basis in the event additional requirements are determined to be necessary that fall outside the standard system configuration

• Assist with the incorporation of additional NIH properties and facilities; and

National Cancer Institute 75N91020D00016 6 of 19

• Provide/push urgent or ad-hoc software updates as needed to maintain functionality of and/or compatibility of software.

4.3 TASK 3 – ANNUAL MAINTENANCE & UPDATES

• Provide annual maintenance for Planon ProCenter Integrated Workplace Management

System (IWMS);

• Provide/push quarterly and other routine software upgrades and/or updates to maintain compliance with current software version(s).

4.4 TASK 4 – END-USER TRAINING

• Provide on-site or online training to Government personnel as required for major software upgrades or customization.

4.5 TASK 5 – PROJECT TESTING AND IMPLEMENTATION

• Furnish all systems-related software to the Government;

• Integrate and test supplied software to ensure compatibility with existing NCI information technology and functionality; and

• Conduct site-visits as needed.

5.0 SPECIAL CONTRACT REQUIREMENTS

5.1 SENSITIVE BUT UNCLASSIFIED (SBU) DOCUMENTS

Performance of work under this contract may include the use of sensitive but unclassified (SBU) documents such as floor plans and other facilities documentation.

When performing work involving SBU documents, the Contractor shall follow the security requirements addressed in the PBS P100 (see section VI, part B, item 1) found at:

https://www.wbdg.org/ffc/gsa/criteria/pbs-p100

The Contractor shall also include the following paragraph on the cover page of all documents and on the label of all magnetic media or CD's:

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION, OR DISTRIBUTION OF THESE DRAWINGS, PLANS

OR SPECIFICATIONS TO UNATHORIZED PERSONS IS PROHIBITED

https://www.wbdg.org/ffc/gsa/criteria/pbs-p100

National Cancer Institute 75N91020D00016 7 of 19

Do Not Remove This Notice

Properly destroy documents when no longer needed

5.2 NIH PERSONAL IDENTIFICATION VERIFICATION (PIV) HSPD-12

CREDENTIALS

Contractor personnel who require access to data residing on Government server(s) for maintenance or software configurations are required to obtain NIH Personal Identification

Verification (PIV) HSPD-12 credentials. Contractor personnel required to obtain HSPD-12 credentials must remain compliant with mandatory training and maintain their credentials during the performance of any task orders associated with this contract.

National Cancer Institute 75N91020D00016 8 of 19

9.4 SECTION 508 COMPLIANCE

Regardless of format, all digital content or communications materials produced as a deliverable under this contract, shall conform to applicable Section 508 Standards to allow Federal employees and members of the public with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by Federal employees or by members of the public who are not individuals with disabilities. Remediation of any materials that do not comply with the applicable Section 508 requirements as set forth below, shall be the responsibility of the Contractor.

HHS guidance regarding accessibility of documents can be found at:

http://www.hhs.gov/web/section-508/making-files-accessible/index.html

Federal government-wide guidance regarding accessibility of documents can be found at:

https://www.section508.gov/best-practices, including the documents describing the preferred method of authoring and testing documents produced in Microsoft Word 2013 or later, Microsoft

Excel, and files formatted as PDF.

http://www.hhs.gov/web/section-508/making-files-accessible/index.html https://www.section508.gov/best-practices