75H71526Q00026.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

139IHSMONACAN CODE 16. ADMINISTERED BYCODE

X

X

X

811210

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED OR139

REQUEST FOR

PROPOSAL

(RFP)

INVITATION

FOR BID (IFB)

10. THIS ACQUISITION ISCODE

REQUEST FOR

QUOTE (RFQ)

14. METHOD OF SOLICITATION

13b. RATING

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SMALL BUSINESS

07/29/2026 1700 ET

07/10/2026

ANDREW RHOADES

(No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

75H71526Q00026

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 2 OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

15. DELIVER TO

Nashville TN 37214

711 Stewarts Ferry Pike

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$34

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS

BLOCK IS MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS THIS CONTRACT IS A RATED

ORDER UNDER THE DEFENSE

PRIORITIES AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

8(A)

Nashville Area Office WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

Madison Heights VA 24572

108 Dixie Airport Rd

IHSMONACAN

Nashville TN 37214

711 Stewarts Ferry Pike

Nashville Area Office

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Biomedical Inspections and Equipment Maintenance for Monacan Service Unit Medical Equipment

1 Monacan Health Service preventative maintenance biomedical inspections

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED

ANDREW A. RHOADES

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Government Use Only)

OFFER

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT: REFERENCE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 11/2021) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

2 2 of

A. Background:

1) The Monacan Service Unit’s mission is to raise the physical, mental, and spiritual health of the Native American population that lives in the geographic area. The mission is implemented by developing Direct Care Services and administering the Purchased/Referred Care (PRC) program. This acquisition will assist the Monacan Health Center, who is moving to direct care services by establishing a comprehensive health care clinic for newly federally recognized tribes in Virginia. This contracting action is for preventative maintenance services and biomedical inspections necessary to establish and conduct business in the Monacan Health Center.

B. Statement of Objectives:

1) The primary objective of this action is to procure “as-needed” biomedical inspection services and preventative maintenance for the newly built Monacan Health Center’s medical equipment to ensure that it is functional, safe and effective for its intended use. Routine maintenance and calibration services are required on an annual basis in compliance with original equipment manufacturer (OEM) specifications, ANSI (American National Standards Institute) / Association for the Advancement of Medical Instrumentation (AAMI) EQ89:2015 standards, and the Accreditation Association for Ambulatory Health Care. Required maintenance checks include but are not limited to performing visual inspections, test and calibration procedures, and performing electrical safety tests. The Contractor shall meet or exceed the manufactory specification requirements, National Fire Protection Association (NFPA0 99, and Accreditation Association of Ambulatory Health Care (FAC.250.10-40).

C. Scope of Work:

The Monacan Health Center is a new medical facility that has some equipment on site and is acquiring additional equipment as new departments open.

1) Period of Performance:

i. Performance of this contract shall be for twelve (12) months from _________________________, through _________________________, (to be completed by the Government at time of award) with four (4) 12-month options.

ii. If the Government exercises the options pursuant to Federal Acquisition Regulation (FAR) 52.217-9, Option to Extend the Term of the Contract (MAR 2000), in Section C, the period of performance shall be extended in accordance with the following schedule:

1. Option Period One of 12 months. To be completed at time of award

2. Option Period Two of 12 months. To be completed at time of award

3. Option Period Three of 12 months. To be completed at time of award

4. Option Period Four of 12 months. To be completed at time of award

2) Place of Performance:

i. Indian Health Service

ii. Monacan Service Unit – Monacan Health Center

iii. 108 Dixie Airport Rd

iv. Madison Heights, VA 24572

3) Hours of Operation:

i. Hours of Operation: Work to be completed Monday-Friday between the hours of 8:00AM and 4:30PM, excluding Federal Holidays.

4) Federal Holidays:

i. New Year's Day

ii. Martin Luther King's Birthday

iii. Washington’s Birthday

iv. Memorial Day

v. Juneteenth

vi. Independence Day

vii. Labor Day

viii. Columbus Day

ix. Veteran's Day

x. Thanksgiving Day

xi. Christmas Day

xii. *Any other day specifically declared by the President of the United States to be a national holiday.

D. Specific Requirements/Tasks:

1) The Contractor shall provide all materials, tools, test equipment, parts and manpower required for completion of scheduled preventative maintenance and repair service. Imaging equipment shall be serviced by personnel trained and certified on dental radiography system. Preventative maintenance service shall include cleaning instruments interior/exterior, lubrication, calibration, alignment, cleaning of optical focal points, minor repairs and adjustments of moving parts. Some small defective parts need replacement to ensure proper operation. Return the instrument to the condition and performance level specified by the equipment manufacturer. The preventative maintenance procedure must be at least equivalent in scope to that provided in the manufacture’s service manual.

i. The Contractor shall perform preventative maintenance to the following makes and models and any additional equipment as acquired”. List is non-limiting.

ii.

Type Manufacturer Model Number Serial Number Exam Table MidMark 626-001 V2649676 Exam Table MidMark 626-001 V2693004 Exam Table MidMark 626-001 V2649778 Exam Table MidMark 626-001 V2649665 ZacVrate Pulse Oximeter

ZacVrate 500DL (21)500B060050

Contec Pulse Oximeter (2)

Contec CMS50DA (21) 22020309314

Welch Allyn Hand Held Gauge and Cuff (3- Quantity)

WelchAllyn

Deluxe Aneroid Sphyg (1- Quantity)

McKesson

Standard Aneroid Sphyg (3- Quantity)

McKesson

Standard Aneroid Sphyg (3- Quantity)

McKesson

Standard Aneroid Sphyg (3- Quantity)

McKesson

Scale SR Instruments SR70051 WO-89576-005 Pediatric Scale

SR Instruments SR6311 WO-89412-001

Wheelchair Wall Mount Scale

SR Instruments SR70001 WO-87136-013

Laboratory Refrigerator

Thermo Fisher

TSX2305GA 1143498601230420

Power Spin LX Centrifuge

Unico C856 IC221AJ0000190

Abbott ID Now

Abbott Ref: EQ002002A 504CDD1D

Abbott Printer

Abbott Ref: 55115 2012A712998

Ametek Powervac 8.3

Ametek ABC830-11Med 9310013R-2340002

Intermec- RPMS Label Printer

Intermec PC43d 016C1820079

Clinitek Status + Analyzer

Siemens (240)10379675 (21)365411

Siemens DCA Vantage Analyzer

Siemens (240)10282969 (21) S090832

Welch Allyn Vitals Machine

Welch Allyn (91)68MXTW (21)100066142317

Welch Allyn Vitals Machine

Welch Allyn (91)68MXTW (21)10006509

Hillrom Welch Allyn Connex Spot Monitor

Welch Allyn (91)73MT (21)100044975023

Hillrom Welch Allyn Connex Spot Monitor

Welch Allyn (91)73MT (21)100044995023

Welch Allyn EKG Rolling Machine

Welch Allyn (91)CP150A (21) 100030195023

Hillrom Welch Allyn Wall Diagnostics System

Welch Allyn

Hillrom Welch Allyn Wall Diagnostics System

Welch Allyn

Hillrom Welch Allyn Wall Diagnostics System

Welch Allyn

Hillrom Welch Allyn Wall Diagnostics System

Welch Allyn

Welch Allyn Covex Integrated Wall System

Welch Allyn

AED Medical Zoll Lot: 4324E Expiration 01/26/2030

(01)00847946002152 (21)X24F827554

AED Lobby Zoll Lot: 4324E Expiration 01/26/2030

(01) 00847946002237(21) X24L877270

AED Dental Zoll Lot: 4324E Expiration 01/26/2030

(01)00847946002237 (21)X231691838

Temp Armour Vaccine Refrigerator

Temp Armour MPN:BFRV36

Pharmacy Refrigerator

Thermo Fisher Scientific

TSX REF Pharm 23ct

Undercounter Refrigerator

Corepoint American Biotech Supply

PR051WWW/0

Undercounter Refridgerator

Corepoint American Biotech Supply

PR051WWW/0

Countertop Vaccine Freezer

Corepoint American Biotech Supply

PF021WWW-0M

Dental Exam Chair

MidMark Elevance LR Chair V2746387

Dental Exam Chair

MidMark Elevance LR Chair V2746960

Dental Exam Chair

MidMark Elevance LR Chair V2746462

Panoramic X- Ray Unit

Dexis OP3D 2321989

X-Ray Provecta HD Intraoral X-Ray 2463502624 X-Ray Provecta HD Intraoral X-Ray 2463502625 X-Ray Provecta HD Intraoral X-Ray 2463502623 Intraoral X- Ray Unit

TBD

Model Trimmer

TBD

Vacuum Former

Benco Dental Vaccum Forming Machine

Dental Lathe TBD Ultrasonic Cleaner

TBD

Lab Motor with Handpiece

TBD

Handpiece Cleaner and Lubricating System

Kavo Quattrocare Plus 2124A 0050528

Ultrasonic Dental Scaler

Dentsply Sirona Cavitron Sterimate 360 Scaler G139

Dental Scaler

Dentsply Sirona Cavitron Sterimate 360 Scaler G139

Cleaner

MidMark Ultrasonic QC3-01 082184

Autoclave Dental Delivery Unit

MidMark LR Procenter Delivery System

Amalgamator Solmelex NXT HG5 Separator and Collector

NXT83903/XC456923

Composite Curing Lights and Chargers

TBD

Blood Pressure Unit

TBD

Oxygen Tank TBD

Dental Handpiece KAVO SURGtorque LUX S459 L 3007362 Dental Handpiece KAVO SURGtorque LUX S459 L 3007356 Dental Handpiece KAVO SURGtorque LUX S459 L 3007355 Dental Handpiece KAVO SURGtorque LUX S459 L 3007360 Dental Handpiece KAVO SURGtorque LUX S459 L 3007348 Dental Handpiece KAVO SURGtorque LUX S459 L 3007351 Dental Handpiece KAVO SURGmatic S201 XL Pro 2010223 Dental Handpiece KAVO SURGmatci S15 L Pro 1000282 Dental Handpiece KAVO SURGmatic S11 L 1008945 Dental Handpiece KAVO SMARTmatic ENDO S81 1004498 Dental Handpiece KAVO SMARTmatic ENDO S81 1004517 Dental Handpiece KAVO PROPHYwiz 181 P 1052652 Dental Handpiece KAVO PROPHYwiz 181 P 1052655 Dental Handpiece KAVO PROPHYwiz 181 P 1052432 Dental Handpiece KAVO PROPHYwiz 181 P 1052632 Dental Handpiece KAVO PROPHYwiz 181 P 1052654 Dental Handpiece KAVO PROPHYwiz 181 P 1052658 Dental Handpiece KAVO PROPHYwiz 181 P 1052431 Dental Handpiece KAVO PROPHYwiz 181 P 1052637 Dental Handpiece KAVO PROPHYwiz 181 P 1052648 Dental Handpiece KAVO PROPHYwiz 181 P 1052635 Dental Handpiece KAVO PROPHYwiz 181 P 1052644 Dental Handpiece KAVO PROPHYwiz 181 P 1052430

Handpiece KAVO PROPHYwiz 181 P 1052656

Handpiece KAVO PROPHYwiz 181 P 1052599 Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064685

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064676

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064691

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064686

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064681

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064688

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064670

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064673

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064687

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064689

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1064674

Dental Handpiece KAVO

MASTERtorque Mini LUX M8700 L 1062706

Dental Handpiece KAVO MASTERmatic LUX M25 L 1111242 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111246 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111243 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111355 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111253 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111357 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111245 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111356 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111244 Dental Handpiece KAVO MASTERmatic LUX M25 L 1111249

Handpiece KAVO MASTERmatic LUX M25 L 1111354

Handpiece KAVO MASTERmatic LUX M25 L 1111247 Dental Handpiece KAVO EXPERTmatic E10 C 1163002 Dental Handpiece KAVO EXPERTmatic E10 C 1164166 Dental Handpiece KAVO EXPERTmatic E10 C 1162538 Dental Handpiece KAVO EXPERTmatic E10 C 1162996 Dental Handpiece KAVO EXPERTmatic E10 C 1164134 Dental Handpiece KAVO EXPERTmatic E10 C 1162534 Dental Handpiece KAVO EXPERTmatic E10 C 1164176 Dental Handpiece KAVO EXPERTmatic E10 C 1162678 Dental Handpiece KAVO EXPERTmatic E10 C 1164169 Dental Handpiece KAVO EXPERTmatic E10 C 1162997 Dental Handpiece KAVO EXPERTmatic E10 C 1162988 Dental Handpiece KAVO EXPERTmatic E10 C 1162540 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023122 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023132 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023364 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023380 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023370 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023123 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023359 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023381 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023396 Dental Handpiece KAVO EXPERTmatic LUX E20 L 3023362

Handpiece KAVO EXPERTmatic LUX E20 L 3023131

Handpiece KAVO EXPERTmatic LUX E20 L 3023382 Dental Handpiece KAVO SMARTmatic S53 1000164 Dental Handpiece KAVO SMARTmatic S53 1001217 Dental Handpiece KAVO SMARTmatic S53 1000085 Dental Handpiece KAVO MULTIflex Coupling 460 LED 1138116 Dental Handpiece KAVO MULTIflex Coupling 460 LED 1137929 Dental Handpiece KAVO MULTIflex Coupling 460 LED 1138081

Handpiece KAVO MULTIflex Coupling 460 LED 1138115

iii. The Contractor shall perform preventative maintenance to the following makes and models and any additional equipment as acquired”. List is non-limiting.

2) Task Two:

i. The Contractor shall provide annual biomedical inspections on the equipment at the Monacan Health Center. The certified technician shall clean, adjust, lubricate, and calibrate all tested equipment. The tasks at minimum shall include:

1. Verify equipment identification (make, model, serial number).

2. Review maintenance history and previous inspection findings.

3. Check for manufacturer updates, recalls or service bulletins.

4. Record inspection date, inspector name and results

5. Exterior inspection of the equipment for damage or missing hardware.

6. Inspection of all external connectors, controls, switches, indicators, etc.

7. Inspection of internal components/electronics when required by OEM.

8. Inspection of power cords, plugs, and strain reliefs for wear or exposed wires.

9. Ensure fuses and covers are intact and properly sealed.

10. Confirm accessories and cables are present and compatible.

11. Perform electrical safety testing.

12. Perform basic operational functions per manufacturer specs.

13. Test alarms, alarm limits, fail safes, interlocks and emergency shut off functions.

14. Calibration and accuracy verification following manufacturer tolerances.

15. Cleaning and checking camera/video system (if applicable)

16. Checking lubrication

17. Cleaning of internal & external optical lenses, surfaces, and components as needed.

18. Dental X-Rays require inspection of rotating arm and patient positioning components. Verification of stability, alignment, and movement. Inspection of bite block, chin rest, and positioning aids. Verification of image quality. Assessment of contract, resolution and artifact presence. Calibration of imaging parameters as required. Verification of exposure setting. Inspection of shielding and safety interlocks. Confirmation of compliance with state radiation safety regulations.

19. Routine preventative maintenance.

20. Update/Upgrade software and hardware as directed by the OEM.

21. Attach inspection label, document results and tag and remove any failed equipment from service.

3) Task Three:

i. The Contractor shall perform calibration using verifiable calibrated test equipment on updated control solution/regents to adjust the device to operate within manufactures specifications to assure proper operation. Adjust equipment’s and its modules to a performance level as for the device when new.

4) Task Four:

i. The Contractor shall complete and affix an inspection sticker after the PM is completed and device is evaluated to be operational, safe, and effective.

1. The Contractor shall label all equipment serviced with the following identity information: Asset Tag Number, Technician Name/Code, Date of Service (Month, Day, Year), and Next PM Date (Month and Year only)

2. The Contractor shall apply a PM exempt sticker when applicable containing the following information: Clinical Engineering Department Header, Device is PM exempt Header, Technician Name/ID, and Date.

3. All sticker/labels used shall be durable (lasting up to one year) and easily readable.

4. Sticker residue shall be cleaned from devices when removing existing stickers/labels.

5. The Contractor shall install an appropriate safety inspection sticker to identify that the equipment meets all safety criteria.

6. In the event that equipment fail its Preventive Maintenance Inspection, the Contractor shall:

a. Document the failure in the service report as “Failed PM”.

b. Enter the results in the results section of the service with detailed information of the failure.

c. Attach a “Do Not Use” Tag on the device.

d. Inform the COR in regards to the issues

5) Task Five:

i. The Contractor shall perform corrective maintenance and repair service procedures that when performed on each device shall meet or exceed original equipment manufacturers (OEM) requirements. Detailed descriptions and results of Contractor provided corrective maintenance and repair procedures and activities shall be documented within the service report. The Contractor shall obtain approval from the Contracting Officer Representative (COR) prior to any service or repair to the equipment should the device require additional parts excluded from the OEM preventative maintenance replacement list, repair parts, or service not covered under this maintenance agreement. No additional work shall be performed unless authorized by the COR. The Contractor is cautioned that work performed without approval of the Contracting Officer Representative may jeopardize payment. The Contractor shall provide onsite repair and troubleshooting services within 72-hours.

6) Task Six:

i. The Contractor shall provide corrective maintenance on the panoramic x-ray unit.

Corrective maintenance shall include but is not limited to responding to equipment failures or malfunctions upon notification by the Client, diagnose and repair faults within the agreed response time, replace defective parts with OEM (Original Equipment Manufacturer) parts or approved equivalents, test and verify equipment functionality after repairs, provide a service report detailing the issue, repair actions, and parts replaced.

ii. The Contractor shall provide technical assistance via phone, email, or online platforms during business hours, provide onsite support for issues that cannot be resolved remotely, offer training or refresher sessions for clinic staff, as required. Maintain and update the Equipment’s software and drivers to the latest stable versions, ensure system compatibility with connected computers and Mi-PACS and systems.

7) Task Seven:

i. On-site Repair Service Request (Non-PM)- In the event a medical device is non-operational and requires repair, the contractor shall notify the COR and local service unit staff that the device must be repaired and tested before the device can be returned to service. Prior to the contractor performing work, the local IHS Point of Contact (POC) or COR will determine whether the repair will be performed locally or assigned to the Contractor to complete. No additional work shall be performed unless authorized by the COR. The Contractor is cautioned that work performed without approval of the Contracting Officer Representative may jeopardize payment. The Contractor shall provide onsite repair and troubleshooting services within 72-hours.

ii. The Contractor stipulates that they have ready access to new standards parts (manufactured or supplied by the original equipment manufacturer). All parts supplied shall be of correct manufacturer and have full compatibility with existing equipment.

Documentation of intended parts source(s) shall be provided to the COR or delegated authority upon request.

E. Deliverables:

1) Work to be completed at the Monacan Health Center located at 108 Dixie Airport Rd, Madison Heights, VA 24572. The Service Unit seeks an Indefinite Delivery/Indefinite Quantity (IDIQ) contract with one vendor for these services. This will allow options for the vendor to come throughout the year to maintain scheduled inspections on different schedules. The work must be completed at a firm fixed price for all services provided.

2) The Contractor will provide a report of the work performed within 15 days of any service provided. The report shall include the following information:

i. Facility Name

ii. Facility Address

iii. Date of Service

iv. Equipment Description

v. Equipment Manufacturer

vi. Equipment Make/Model

vii. Equipment Serial Number

viii. Room number for equipment

ix. List of what was inspected, preventative maintenance performed, repairs completed

x. Detailed list of any issues or equipment that did not meet inspection standards

xi. Detailed list of any corrective actions that need to be taken

xii. Detailed list of parts needed to perform the corrective action

xiii. Detail of inspection, recertification, preventative maintenance or repair time

xiv. Certification of passing or service required

xv. Next inspection Requirement

xvi. Name and signature of technician performing the work

F. Contractor Qualification Requirements

1) Contractor Must:

i. Have service personal to complete the annual preventive maintenance and repairs as needed.

ii. Provide authorized and certified technicians so that all applicable service agreements are valid.

iii. The contractor must be able to meet the requirements of the services listed in the SOW to a satisfactory degree.

iv. License and certification of technical skills to complete the required services shall be maintained in an active and current status throughout the performance period. The Contractor shall provide a list of key personnel that shall be utilized to service the equipment at the Monacan Health Center at the time of solicitation. The list shall include details of professional qualifications, certifications, training and education.

2) Insurance Requirement:

i. The Contractor shall be properly insured at all times during the performance of this contract. The Contractor shall furnish to the Contracting Officer, prior to commencement of performance, evidence of insurance coverage described herein: Evidence of worker’s compensation insurance and liability insurance for all employees’, facilities, and vehicles.

3) Invoicing and Payment:

i. Payment will be made in accordance with the Prompt Payment. The contractor shall submit an invoice(s) for the preventative maintenance services upon completion of a task order. The invoice shall include contractor’s contact information, contract number, dates of service, and equipment information (manufacturer, make/model, and serial #).

Payment must be submitted electronically through the federal Invoice Processing Platform (IPP). The contractor must use the IPP website to register and use IPP for submitting request for payment.

G. Quality Assurance

1) Quality Assurance Review:

i. Overall evaluation of the Contractor's performance in meeting the terms of the contract will be reviewed and monitored according to the applicable Service Unit Quality Assurance Surveillance Plan. The Quality Assurance Surveillance Plan defines how the performance standards will be applied, the frequency and minimum accepted defect rate.

ii. The Contractor will be informed of any quality-of-service problems by the COR or designee and the Contractor shall take appropriate corrective action within appropriate timeframes specified by the Government.

Performance Objective Standard

Performance Threshold (Maximum Error Rate)

Surveillance Method

Objective 1: The Contractor shall provide preventative maintenance reports on inspected equipment.

Within 15 days of an inspection, the Contractor will provide preventative maintenance reports to the Service Unit.

95% Threshold of reporting within 15 days

Periodic surveillance by the contract COR

Objective 2: Non- Preventative Maintenance Repairs

Once the Contractor has been notified, a 72 hour response time to be on-site for non-preventative maintenance repairs.

90% Threshold of meeting the 72 hour window

Periodic surveillance by the contract COR

H. How to respond to this solicitation event:

1) Provide your written statement of work to include how you will address and comply with the parameters given above. Response should be limited to between three and five pages.

2) Identify your company point of contact with contact information

3) Provide pricing for the equipment and installation line item and the four maintenance/support option years of service.

i. Equipment listing must be complete for verification of compliance on parts proposed.

I. Contracting – General:

1) NAICS:

i. 811210 – Medical and surgical equipment repair and maintenance services

2) PSC:

i. H265 – Equipment and Materials Testing – Medical, Dental, and Veterinary Equipment and Supplies

3) Type of Solicitation:

i. Set Aside

1. 100% Small Business

4) Type of Contract:

i. The government intends to award a firm fixed-price contract for maintenance services

5) Wage Determination (WD):

i. WD 2015-4311

6) Delivery (Installation) Hours:

i. 8:00 am – 4:30 pm ET / M-F (Closed on weekends and Federal Holidays)

7) List of Attachments:

i. Wage Determination (place of performance)

8) Evaluation Basis:

i. Lowest Price Technically Acceptable

9) Evaluation Factors:

i. See 52.212-2 in the section below

10) Insurance:

i. Minimum of $500,000.00 per person, per occurrence, and property damage respectively

CLAUSES INCORPORATED BY FULL TEXT:

Federal Acquisition Regulation (FAR):

52.212-2 Evaluation—Commercial Products and Commercial Services (JUN 2025).

(a) Evaluation factors. The Government will award a contract resulting from this solicitation to the responsible Offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors will be used to evaluate offers:

1. Price

2. Past Performance

3. Technical Capability

4. Proposal Factors

(b) Options (if applicable). The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. The evaluation of options does not obligate the Government to exercise the option(s).

(c) Notice of award. A written notice of award or acceptance of an offer furnished to the successful Offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

52.217-8 Option to Extend Services (NOV 1999).

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

52.217-9 Option to Extend the Term of the Contract (MAR 2000).

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days;

provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five years.

52.252-2 Clauses Incorporated by Reference (FEB 1998).

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these addresses:

Health and Human Services Acquisition Regulation (HHSAR):

352.239-73 Electronic Information and Technology Accessibility Notice (DEC 2015)

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(c) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-74, Electronic and Information Technology Accessibility.

In order to facilitate the Government’s determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document—in detail—whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS website http://www.hhs.gov/web/508.

In order to facilitate the Government’s determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

Standards

The included standards that must be met for this contract are taken from the following two resources. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

• Section 508 Standards and Guidelines: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$

• Web Content Accessibility Guidelines (WCAG) 2.0: https://www.w3.org/TR/WCAG20/

Support Documentation Accessibility

• E602.1 General - Documentation that supports the use of ICT shall conform to 602.

• E602.2 Accessibility and Compatibility Features - Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E603.1 General - ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

• E603.2 Information on Accessibility and Compatibility Features - ICT support services shall include information on the accessibility and compatibility features required by 602.2.

• E603.3 Accommodation of Communication Needs - Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

• WCAG – All WCAG 2.0 A & AA Success Criteria

EXCEPTION:

o Non-Web documents shall not be required to conform to the following four WCAG 2.0 Success Criteria: 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, and 3.2.4 Consistent Identification.

o E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents. For non-Web documents, wherever the term "Web page" or "page" appears in WCAG 2.0 Level A and AA Success Criteria and Conformance Requirements, the term "document" shall be substituted for the terms "Web page" and "page". In addition, in Success Criterion in 1.4.2, the phrase "in a document" shall be substituted for the phrase "on a Web page".

• Appendix A – Section 508 of the Rehabilitation Act: Application and Scoping Requirements o E208 Support Documentation and Services

• Appendix C – Functional Performance Criteria and Technical Requirements o 302 - Functional Performance Criteria o 602 – Support Documentation https://urldefense.us/v3/__https:/www.w3.org/TR/WCAG20/__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsgsX4Xp$ o 603 – Support Services

Functional Performance Criteria

• 301.1 Scope - The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

• 302.1 Without Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

• 302.2 With Limited Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

• 302.3 Without Perception of Color - Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

• 302.4 Without Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

• 302.5 With Limited Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

• 302.6 Without Speech - Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

• 302.7 With Limited Manipulation - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

• 302.8 With Limited Reach and Strength - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

• 302.9 With Limited Language, Cognitive, and Learning Abilities - ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

352.239-74 Electronic and Information Technology Accessibility (DEC 2015)

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(c) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-74, Electronic and Information Technology Accessibility.

In order to facilitate the Government’s determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document—in detail—whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS website http://www.hhs.gov/web/508.

In order to facilitate the Government’s determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

Standards

The included standards that must be met for this contract are taken from the following two resources. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

• Section 508 Standards and Guidelines: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

• Web Content Accessibility Guidelines (WCAG) 2.0: https://www.w3.org/TR/WCAG20/

Support Documentation Accessibility

• E602.1 General - Documentation that supports the use of ICT shall conform to 602.

• E602.2 Accessibility and Compatibility Features - Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E603.1 General - ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

• E603.2 Information on Accessibility and Compatibility Features - ICT support services shall include information on the accessibility and compatibility features required by 602.2.

https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.w3.org/TR/WCAG20/__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsgsX4Xp$

• E603.3 Accommodation of Communication Needs - Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

• WCAG – All WCAG 2.0 A & AA Success Criteria

EXCEPTION:

o Non-Web documents shall not be required to conform to the following four WCAG 2.0 Success Criteria: 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, and 3.2.4 Consistent Identification.

o E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents. For non-Web documents, wherever the term "Web page" or "page" appears in WCAG 2.0 Level A and AA Success Criteria and Conformance Requirements, the term "document" shall be substituted for the terms "Web page" and "page". In addition, in Success Criterion in 1.4.2, the phrase "in a document" shall be substituted for the phrase "on a Web page".

• Appendix A – Section 508 of the Rehabilitation Act: Application and Scoping Requirements o E208 Support Documentation and Services

• Appendix C – Functional Performance Criteria and Technical Requirements o 302 - Functional Performance Criteria o 602 – Support Documentation o 603 – Support Services

Functional Performance Criteria

• 301.1 Scope - The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

• 302.1 Without Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

• 302.2 With Limited Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation…