75H70324Q00002 Solicitation for SAM.GOV.pdf

75H70324Q00002

1. REQUEST NO.

5a. ISSUED BY

NAME

a. NAME

c. STREET ADDRESS

d. CITY

10. PLEASE FURNISH QUOTATIONS TO

THE ISSUING OFFICE IN BLOCK 5a ON

OR BEFORE CLOSE OF BUSINESS (Date)

2. DATE ISSUED 3. REQUISITION/PURCHASE REQUEST NO. 4. CERT. FOR NAT. DEF.

UNDER BDSA REG. 2

AND/OR DMS REG.1

RATING

6. DELIVERY BY (Date)

7. DELIVERY

9. DESTINATION

a. NAME OF CONSIGNEE

b. STREET ADDRESS

PAGE OF PAGES

5b. FOR INFORMATION CALL: (No collect calls)

TELEPHONE NUMBER

AREA CODE NUMBER

8. TO:

b. COMPANY

e. STATE f. ZIP CODE

c. CITY

d. STATE e. ZIP CODE

IMPORTANT: This is a request for information, and quotations furnished are not offers. If you are unable to quote, please so indicate on this form and return it to the address in Block 5a. This request does not commit the Government to pay any costs incurred in the preparation of the submission of this quotation or to contract for supplies or services. Supplies are of domestic origin unless otherwise indicated by quoter. Any representations and/or certifications attached to this Request for Quotations must be completed by the quoter.

11. SCHEDULE (Include applicable Federal, State and local taxes)

THIS RFQ

REQUEST FOR QUOTATION

(THIS IS NOT AN ORDER)

IS IS NOT A SMALL BUSINESS SET ASIDEX

07/23/2024

1 4

John E Moss Federal Bldg 650 Capitol Mall, Suite 7-100 Sacramento CA 95814

California Office of the Director

227 225-1695DANIELLE CHASING HAWK

08/13/2023 1200 ET

FOB DESTINATION

OTHER

(See Schedule)X

ITEM NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

The California Area Indian Health Service (CAIHS) intends to award a Firm Fixed Price Purchase Order in response to 75H70324Q00002 for software services. Structured Query Language (SQL) and ASP.net programming services to support and maintain custom application. This is a Hub-Zone Set-Aside Firm Fixed Price Purchase Order.

The Period of Performance will be from September 1, 2024 through August 31, 2025 with four (4) one

(1) year options.

The contactor shall perform services outlined in the attached Performance Work Statement (PWS) and applicable attachments. SEE ATTACHED PRICING /

COST SCHEDULE.

Continued ...

12. DISCOUNT FOR PROMPT PAYMENT

a. 10 CALENDAR DAYS (%) b. 20 CALENDAR DAYS (%) c. 30 CALENDAR DAYS (%) d. CALENDAR DAYS

NUMBER PERCENTAGE

NOTE: Additional provisions and representations

13. NAME AND ADDRESS OF QUOTER

b. STREET ADDRESS

c. COUNTY

d. CITY e. STATE f. ZIP CODE

14. SIGNATURE OF PERSON AUTHORIZED TO

SIGN QUOTATION

16. SIGNER

a. NAME (Type or print)

c. TITLE (Type or print)

a. NAME OF QUOTER

AREA CODE

NUMBER

15. DATE OF QUOTATION

b. TELEPHONE are are not attached

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition not usable

STANDARD FORM 18 (REV. 6-95)

Prescribed by GSA - FAR (48 CFR) 53.215-1(a)

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 4

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

75H70324Q00002

The award will be lowest price technically acceptable source selection, with the lowest priced offeror being evaluated first, and deemed technically acceptable.

Period of Performance: 09/01/2024 to 08/31/2025

1 Base Year

Period of Performance: 09/01/2024 through

08/31/2025

1001 Option Year One (1)

09/01/2025 through 08/31/2026

(Option Line Item)

2001 Option Year Two (2)

09/01/2026 through 08/31/2027

(Option Line Item)

09/01/2026

3001 Option Year Three (3)

09/01/2027 through 08/31/2028

(Option Line Item)

09/01/2027

4001 Option Year Four (4)

09/01/2028 through 08/31/2029

(Option Line Item)

09/01/2028

ACCEPTANCE PERIOD: Your proposal must stipulate that it is predicated upon all the terms and conditions of this RFQ. In addition, it must contain a statement to the effect that it is firm for a period of at least 30 days from the date of receipt by the Government.

Quotation must set forth full, accurate, and complete information as required by the Request for Quotation (RFQ) and be returned no later than the date referenced. All required information must be submitted in order to be considered responsive and eligible for award.

No contract award shall be made to any vendor listed on the OIG Exclusions List at http://exclusions.org.hhs.gov throughout the

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

3 4

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

75H70324Q00002 duration of the contract.

Contractor must be registered with the System for

Award Management (SAM) at www.sam.gov. The

Government reserves the right to accept or reject services, if the level of performance is unacceptable.

Invoice Processing Platform (IPP)

The Indian Health Service (IHS) is in the process of implementing an electronic invoicing system in compliance with the Office of Management and

Budget (OMB) M-15-19 memorandum Improving

Government Efficiency and Saving Taxpayer Dollars

Through Electronic Invoicing directing Federal agencies to adopt electronic invoicing as the primary means to disburse payment to vendors.

Invoices submitted under any award resulting from this solicitation will be required to utilize the

Invoice Processing Platform (IPP) in accordance with HHSAR 352.232-71, Electronic Submission and

Processing of Payment Requests.

IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the

Treasurys Bureau of the Fiscal Service, in partnership with the Federal Reserve Bank of St.

Louis (FRSTL). Respondents to this solicitation are encouraged to register an account with IPP if they have not already done so. If your organization is already registered to use IPP, you will not be required to re-register- however, we encourage you make sure your organization and designated IPP user accounts are valid and up to date. The IPP website address is:

https://www.ipp.govIf you require assistance registering or IPP account access, please contact the IPP Helpdesk at

(866) 973-3131 (M-F 8AM to 6PM ET), or

IPPCustomerSupport@fiscal.treasury.gov Should the contractor feel that use of the IPP would be unduly burdensome, their response to this solicitation should include an explanation of this position for a determination by the contracting officer.

The Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely no Gray Market Goods or

Continued ...

4 4

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

75H70324Q00002

Counterfeit Electronic Parts shall be provided.

Gray Market Goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by non- authorized dealers in an authorized territory. All equipment shall be accompanied by the Original Equipment Manufacturers (OEMs) warranty. Counterfeit Electronic Parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics.

The Office of Management and Budget (OMB) mandates that U.S. federal agencies use the

Internet Protocol version 6 (IPv6). In November

2020, OMB issued memorandum M-21-07 Completing the Transition to IPv6, which outlines the

Federal government's strategic intent "to deliver its information services, operate its networks, and access the services of others using only

IPv6. The IHS requires all new IT systems

(hardware and software) to operate in a pure IPv6 network environment. This includes on-premises services or third-party hosted services that require network integration into the IHS network.

The Offeror's solution shall comply with the IPv6 standards profile as defined by the NIST USGv6 Program:

https://www.nist.gov/programs-projects/usgv6-progr am

EXHIBIT 3

PRICING SCHEDULE

Affiliation Fee Amount

1 Base Year - Fee for maintenance and development of FORMS application

1001 Option Year One - Fee for maintenance and development of FORMS application

2001 Option Year Two - Fee for maintenance and development of FORMS application

3001 Option Year Three - Fee for maintenance and development of FORMS application

4001 Option Year Four - Fee for maintenance and development of FORMS application

FEDERAL OBLIGATION REQUIREMENTS MANAGEMENT SYSTEM (FORMS)

PERFORMANCE WORK STATEMENT

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide maintenance, support, and development for the Federal Obligation Requisition Management System (FORMS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance, support, and development for FORMS as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The California Area Office of the Indian Health Service has optimized the procurement of goods and services through the use of the custom FORMS software application. The FORMS application allows for tight investment control by tracking all CAO spending plans from the initiation phase, through the signature phase, and finally to the UFMS requisition submission stage.

1.3 Objectives: A fully functional spending plan creation, tracking and retrieval system on a web-enabled platform.

1.4 Scope: Over the life of this contract the contractor will satisfy government requirements for maintenance of FORMS and its delivery environment, as well as development of new features as requested by the government.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 09/01/2024 through 08/31/2025 Option Year I: 09/01/2025 through 08/31/2026 Option Year II: 09/01/2026 through 08/31/2027 Option Year III: 09/01/2027 through 08/31/2028 Option Year IV: 09/01/2028 through 08/31/2029

1.6 General Information

1.6.1 Quality Control: not applicable

1.6.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: not applicable to contractor

1.6.4 Hours of Operation: Contractor will be available to meet remotely on a regular schedule between 8am and 5pm with government staff (end-users) for development and acceptance – day and time TBD as services are needed. Meetings will be conducted via phone or videoconference.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Contractor facility or remote work location within the United States of America.

1.6.6 Type of Contract: Firm Fixed Price (FFP).

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have an account set up in the Indian Health Service Information Technology Access Control (ITAC) system at time of proposal acceptance, and must maintain the level of security required for the life of the contract.

1.6.7.1 PHYSICAL Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

1.6.8 Special Qualifications: Demonstrated capability in application design with appropriate tools to satisfy government requirements for FORMS.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance twice per year at the California Area Indian Health Service, Sacramento, CA. or via videoconference. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: contract officer, contract officer representative, government product evaluator (end-user), contractor and development sub-contractors.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel : costs are the responsibility of the contractor

1.6.14 Other Direct Costs: not applicable

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD: not applicable

1.6.18 INVOICING:

Invoice and Payments

a. Contractor shall be paid at the completion of specified services for the amount of work accomplished. Invoices shall be verified by the Contracting Officer’s Representative before payment can be authorized.

b. Invoices shall be submitted once per month within 15 days after month end. Invoices shall be submitted via the IPP government invoice processing system:

https://www.ipp.for.fiscal.treasury.gov/xpsn/Process. Contractor shall register in this system.

https://www.ipp.for.fiscal.treasury.gov/xpsn/Process

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FORMS Federal Obligation Requisition Management System HIPAA Health Insurance Portability and Accountability Act of 1996 IIS Internet Information Services KO Contracting Officer LDAP Lightweight Directory Access Protocol OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SQL Structured Query Language TE Technical Exhibit UFMS United Financial Management System VPN Virtual Private Network

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide email, LDAP, VPN, SQL, access cards and IIS.

3.2 Facilities: The government will provide guest work area in the event contractor needs to work onsite

3.3 Utilities: not applicable

3.4 Equipment: The Government will provide hardware for hosting test and production environments for FORMS application.

3.5 Materials: not applicable

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: not applicable

4.3. Materials: not applicable

4.4. Equipment: The Contractor shall provide computer system and all peripheral equipment necessary to perform work identified in this PWS.

4.5 Travel costs are the responsibility of the contractor

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for the maintenance, support, and development of the FORMS application. These services include:

• Developing logic, writing code, and debugging code in SQL to create or modify functionality of separate components of FORMS

• Developing logic, writing code, and debugging code in ASP.net to provide presentation capability of the FORMS application

• Maintaining the test and production environments for FORMS

• Attend periodic meetings with the government team to discuss requirements and convey new functionality

• Evaluating FORMS in the context of CAO data architecture

• Evaluating and potentially assisting with the migration to a cloud application platform

• Must be familiar with Mura content management system, which will be the presentation framework for the FORMS application

• Must have knowledge and skills required to develop in the ServiceNow application environment

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures, including the Indian Health Service Manual Part 8:

https://www.ihs.gov/ihm/index.cfm?CFID=102429319&CFTOKEN=84263453 https://www.ihs.gov/ihm/index.cfm?CFID=102429319&CFTOKEN=84263453

PART 7

QUALITY ASSURANCE SURVEILLANCE PLAN

For Federal Obligation Requisition Management System (FORMS) Contract Number: Pending

Contract Description: Procurement of SQL and ASP.net programming services to support and maintain custom application Contractor’s name:

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Danielle Chasing Hawk Organization or Agency: Indian Health Service, California Area Office Telephone: 227-225-1695 Email: Danielle.ChasingHawk@ihs.gov

b. Contract Administrator (CA) - The CA acts as an acquisition consultant and serves as liaison between the contractor and the requesting program office.

Assigned CA: ____________ Telephone: 916.930.3927 Email: _____________@ihs.gov

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: Robert Gemmell Telephone: 916-930-3981 ext 326 Email: Robert.Gemmell@ihs.gov

d. Other Key Government Personnel – not applicable

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.

a. Program Manager – Telephone:

Email:

b. Task Manager - Telephone:

Email:

c. Other Contractor Personnel - Title:

Telephone:

Email:

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix in the Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

A fully functional spending plan creation, tracking and retrieval system on a web-enabled platform.

5. INCENTIVES.

not applicable

6. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the COD KS, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

Functionality will be assessed through observation of end-user interactions with software.

b. VALIDATED USER/CUSTOMER COMPLAINTS.

COR will field end-user issues and determine viability of solutions provided by contractor

c. Progress or status meetings.

Periodic online meetings will be conducted to integrate end-user observations as an iterative development process

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

Performance Objective Standard Performance Threshold

Method of Surveillance

PRS # 1.

Develop components for FORMS defined by government end-users

The contractor shall use existing production environment and data dictionary

Zero deviation from standard

Periodic surveillance, validated customer complaint

PRS # 2

Modify existing components of FORMS

The contractor shall use existing production environment and data

Zero deviation

Periodic surveillance, validated customer complaint

PRS # 3

Maintain test and production SQL and IIS FORMS environments

The contractor shall use best practice for Microsoft application development and maintenance, Active Directory LDAP integration and IHS security standards for development and access

Zero deviation

Random sampling

8. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

9. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the CO.

10. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor bi-annually to assess performance and shall provide a written assessment.

PART 8

ATTACHMENTS & TECHNICAL EXHIBIT LISTINGS

8. Technical Exhibit List:

8.1. Technical Exhibit 1 – Performance Requirements Summary

8.2. Technical Exhibit 2 – Deliverables Schedule

8.3. Technical Exhibit 3 – Estimated Workload Data

8.4. Technical Exhibit 4 – Frequently Asked Questions

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Objective Standard Performance Threshold

Method of Surveillance

PRS # 1.

Develop components for FORMS if necessary, as defined by government end-users

The contractor shall use existing production environment and data

Zero deviation from standard

Periodic surveillance, validated customer complaint

PRS # 2

Modify existing components of FORMS, if necessary

The contractor shall use existing production environment and data

Periodic surveillance, validated customer complaint

PRS # 3

Monitor performance of FORMS application

The contractor shall observe processing and respond to error log entries

Periodic surveillance, validated customer complaint

PRS # 4

Maintain test and production SQL and IIS FORMS environments

The contractor shall use best practice for Microsoft application development and maintenance, Active Directory LDAP integration and IHS security standards for development and access

Zero deviation from standard

Random sampling

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

• Project management board updates

Periodic not applicable

Online Conference meeting

Government project representatives, including COR and project sponsor

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 Custom programming; application and database administration

Per year 456 hours

TECHNICAL EXHIBIT 4

Frequently Asked Questions

Q: How many hours per year are anticipated to be necessary to serve the requirements of this contract?

A: Estimated at 456 hours This is based on an estimate of 8 hours of work per week for maintenance and configuration as needed, and engagement with government on issue resolution; an additional 40 hours is estimated for ramp up and potential platform migration activities. (456 total).

Q: Will the government provide the software to host the ASP.NET FORMS Application as well to include: MS SQL Server and Visual Studio Integrated Development Environment (IDE)?

A: Government will provide all needed software. Contractor will make recommendations for software upgrades. Contractor will apply upgrades and perform general maintenance of software to assure proper versioning.

Q: What version and edition of MS SQL Server is the customer using?

A: 17

Q: Is the customer using MS SQL Server Reporting Services (SSRS), MS SQL Server Integration Services (SSIS), and MS SQL Server Analysis Services (SSAS) for the FORMS application and reports?

A: No

Q: Is there testing software already being used to document or automate user acceptance testing by current contractor or Customer?

A: Yes

Q: What Application Lifecycle Management (ALM) is currently being used to manage the agile, epics, features and user stories development process (e.g. JIRA, Azure DevOps, HP ALM)?

A: Trello

Q: Can the customer describe the Integrated Development Environment (IDE) available for developers?

A: Visual Studio

Q: Can the government divulge the name or any information regarding the custom application requiring programming support?

A: Yes

Q: Will the government require on-site support?

A: Only if application issue cannot be resolved remotely

Q: What is the expected user base size of the application?

A: <100

Q: Is the custom application a web-based system?

A: Yes

Q: What are current issues/problems with the FORMS application?

A: No current issues

Q: Could the government state what level of security is required within the ITAC system?

A: FIPS High

Q: Are only the individuals performing on this contract supposed to have accounts or is supposed to be a company-wide account?

A: One account per individual

Q: The solicitation states that 'N/A' to 'PHASE IN /PHASE OUT PERIOD'. Please clarify what will be the transition period in event of award to a new vendor that is different from the incumbent.

A: Incumbent will be expected to have resolved any outstanding issue for which the government is being invoiced in advance of contract termination.

Q: How many FTE does the government anticipate would be required to perform this task?

A: One fractional FTE

Q: How many days per week is the contractor team expected to be onsite?

A: Zero

Q: Can the contractor team be remote and support any necessary meetings via a video conference?

A: Yes

Q: Will new enhancements to the FORMS application be in the scope of the work of this contract?

A: Yes

Q: Is there another contractor team that manages DEV, PROD, and TEST environments?

A: No

Q: What new components are envisioned to be built in the first contract period?

A: No new components – potentially tasks around migrating to different platform – contractor will provide input

Q: How many servers are used to host the application?

A: One

Q: Is Forms infrastructure (servers, network) currently hosted by IHS and will the existing infrastructure continue to be used throughout the contract and option periods?

A: Yes, with possible server upgrades, and software upgrades as indicated by contractor

Q: What versions of the technology are currently used?

A:

• Windows 2016 DataCenter

• .NET Framework 4.6

• VB.Net

• ASP.Net 4.6

• SQL Server 2017

Q: Will contractor be responsible for deploying changes to production?

A: Yes

Q: Will IHS resources be responsible for reviewing and accepting changes as they are built/tested?

A: Yes

Q: Is it required that the development team for this project be based in California?

A: No

Q: 2. 1.6.7 states that "contractor personnel performing work under this contract must have an account set up in the Indian Health Service Information Technology Access Control (ITAC) system at time of proposal acceptance." Does this mean that anyone on our team that is to work on the system must have an account set up at the time we submit our proposal? If yes, can you provide the steps to create an account?

A: This is not a requirement

Q: Is it possible to use a hybrid of US and India based resources to assist with the project?

A: No

Q: Per Evaluation Factor 1, what specific license(s) and/or certificate(s) is the government requesting?

A:

• Microsoft Certified Professional Developer

• Microsoft Certified Solution Developer

• Microsoft Certified Applications Developer

• Microsoft Certified DBA SQL Server

Q: Per section 1.6.5, will the offeror’s personnel ever need to work at CAIHS’ facility? If so, how often?

A: No

Q: Per section 3.2, if the offeror’s personnel prefer to work onsite, how often may they work from CAIHS’ facility?

A: Not an option, unless technical situation precludes remote resolution. No limit on time that may be spend at CAIHS facility under those circumstances.

Q: May the offeror’s management staff conduct all “Post Award Conference / Periodic Progress Meetings” via videoconference?

A: Yes

Q: Per Section 3.4, what hardware will the government provide the offeror’s personnel?

A: Other than database, application and storage servers, offeror supplies hardware.

Q: What specific hardware and software will the government provide the offeror’s personnel, e.g., laptop, operating system, software licenses, etc.?

A: Offeror will be provided with access cards (PIV) and any software required

Q: While the RFQ states that the Government will provide hardware for hosting test and production environments, is that hardware to be run out of a Government facility or in vendor spaces?

A: Government facility

Q: Will vendor be responsible for systems administration of Government-Furnished Equipment (GFE)?

A: Government is responsible for systems administration (including backups) of servers on which software and data associated with the FORMS application reside.

Q: Are government/vendor meetings a mix of face-to-face and online meetings? If so, is there a preference for the number and types of meetings conducted face-to-face vs.

online?

A: Any meetings with COR can be done online. No physical meetings are required.

Q: Historically, how many support tickets are issued in one year?

A: During initial design there were 131 tasks on the Trello board. Ongoing maintenance and development now requires 10-20 hours and fewer than 5 support tickets generated per month.

Q: Are there any lists of application system updates needed currently?

A: The system needs to be evaluated for possible migration to a different platform.

Q: Does support include vendor-suggested enhancements to improve application performance?

A: Yes

Q: Does FORMS currently have user documentation or developer's documentation? Can they be made available?

A: Yes

Q: Does the FORM application have a user access management module within the application?

A: Yes

Q: It is noted that “contractor personnel performing work under this contract must have an account set up in the Indian Health Service Information Technology Access Control (ITAC) system at time of proposal acceptance”. Does “proposal acceptance” mean at time of proposal submission or upon contract award?

A: At time of contract award

Q: Hosting – Is it the expectation for the vendor to host the application or the government?

A: Government hosted

Q: Would the government be open to work being done at the contractor’s facility with virtual meetings?

A: Work may be done remotely by accessing application servers hosted on government premise.

CLAUSES INCORPORATED BY REFERENCE

(Non-Personal Service Purchase Order(s))

FAR CITATION: 52.252-2: Clauses Incorporate by reference with the same force and effect as if they were given in full text. Upon request the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es).

https://www.acquisition.gov/browse/index/far

I. Federal Acquistion Regulations (FAR) (48 CFR Chapter 1) Clauses

NO. FAR CITATION CLAUSE TITLE CLAUSE DATE

01 52.204-7 System for Award Management October 2018 02 52.204-9 Personal Identity Verification of Contractor

Personnel January 2011

03 52.204-13 System for Award Management Maintenance October 2018 04 52.204-16 Commercial and Government Entity Code

Reporting August 2020

05 52.204-17 Ownership of Control of Offeror August 2020 06 52.204-18 Commercial & Government Entity Code

Maintenance August 2020

07 52.204-19 Incorporation by Reference of Representations and Certifications

December 2014

08 52.212-1 Instructions to Offerors – Commercial Products and Commercial Services

September 2023

09 52.212-4 Contract Terms and Conditions Commercial Services and Commercial Products

November 2023

10 52.225-25 Prohibition on Contracts with Entities June 2020 11 52.226-7 Drug-Free Workplace May 2024 12 52.232-39 Unenforceability of Unauthorized

Obligations June 2013

13 52.232-40 Providing Accelerated Payments to Small Business Subcontractors

March 2023

14 52.253-1 Computer Generated Forms January 1991 https://www.acquisition.gov/browse/index/far

II. Federal Acquistion Regulations (FAR) (48 CFR Chapter 1) Clauses in Full Text

NO. FAR CITATION CLAUSE TITLE CLAUSE DATE

01 52.204-24 Representation Regarding Certain

Telecommunications and Video Surveillance Services or Equipment

November 2021

02 52.212-3 Offeror Representation and Certifications – Commercial Products and Commercial Services

May 2024

03 52.212-5 Contract Terms and Conditions Required To Implement Statues or Executive Orders – Commercial Products and Commercial Services

May 2024

204 52.217-8 Option to Extend the Services November 1999 05 52.252-1 Solicitation Provisions Incorporated by

Reference February 1998

06 52.252-2 Clauses Incorporated by Reference February 1998

52.204-24 Representations Regarding Certain Telecommunications and Video Surveillance Services or Equipment

As prescribed in 4.2105(a), insert the following provision:

REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services—Representation, or in paragraph (v)(2)(i) of the provision at 52.212- 3, Offeror Representations and Certifications-Commercial Products or Commercial Services. The Offeror shall not complete the representation in paragraph (d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the provision at 52.204- 26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.

(a) Definitions. As used in this provision—

Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements, reasonable inquiry, roaming, and substantial or essential component have the meanings provided in the clause 52.204-25, Prohibition https://www.acquisition.gov/far/part-4#FAR_4_2105 https://www.acquisition.gov/far/part-52#FAR_52_204_26 https://www.acquisition.gov/far/part-52#FAR_52_212_3 https://www.acquisition.gov/far/part-52#FAR_52_212_3 https://www.acquisition.gov/far/part-52#FAR_52_204_26 https://www.acquisition.gov/far/part-52#FAR_52_204_26 https://www.acquisition.gov/far/part-52#FAR_52_212_3 https://www.acquisition.gov/far/part-52#FAR_52_204_25 on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall be construed to—

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract or extending or renewing a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. Nothing in the prohibition shall be construed to—

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) ( https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services".

(d) Representation. The Offeror represents that— https://www.sam.gov/

(1) It □ will, □ will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section; and

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that—

It □ does, □ does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services. The Offeror shall provide the additional disclosure information required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.

(e) Disclosures.

(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment—

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known);

(B) A description of all covered telecommunications equipment offered…