Amend 0004.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

Rachel Rosas, Contracting Officer

Due Date for Receipt of Proposals has been extended to 4:00 p.m., Friday, September 11th, 2020. This Amendment has a summary sheet, see Page 2, for changes and a revised Performance Work Statement (dated 09.02.20).

Indian Health Service, California Area Office 650 Capitol Mall, Suite 7-100 Sacramento, California 95814

75H70320Q00002

1 13

09/02/2020

9/2/2020

75H70320Q00002, Amendment 0004

Due Date for Receipt of Proposals.

The due date for Receipt of Proposals is open and has been extended to close of business Friday, September 11th, 2020.

Questions Regarding the Performance Work Statement.

The attached Performance Work Statement is the latest. Questions regarding the Performance Work Statement will be accepted until 4:00 p.m. September 8th, 2020. After this date, all respondents shall use their best business judgement.

Performance Work Statement.

The Government has attached the latest Performance Work Statement.

Revised Proposal.

The Contractor’s revised proposal, in relation to Section 10 of the Performance Work Statement, shall identify those items in their proposal that, specifically, correlate to Section 10 of the Performance Based Work Statement.

All other terms and conditions remain unchanged.

SECTION C

VOICE OVER IP TELEPHONE SYSTEM

IHS, SACRED OAKS HEALING CENTER, DAVIS, CA

PERFORMANCE WORK STATEMENT

1. GENERAL: This is a non-personnel services contract to provide and setup a

Cisco voice over IP (VoIP) telephone system. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. It is the Government’s intention to award a firm-fixed price contract with a base and two option periods.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to purchase, install, and setup a Cisco VoIP telephone system as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: A new Cisco VoIP on-premise, telephone, voicemail, and paging system is required to perform daily administrative tasks at a multi-function, twenty-four (24) hour inpatient care facility. The Indian Health Service (IHS) Sacred Oaks Healing Center (SOHC) is a brand new Youth Regional Treatment Center (YRTC) facility, construction having just completed in February 2020 and consists of five buildings that are approximately 35,000 square feet in total. The five buildings provide for a residential unit, administration offices, classrooms, kitchen & dining, recreation and therapy, cultural building, and utilities building.

A new Cisco VoIP on-premise, telephone, voicemail, and paging system is required to perform daily administrative tasks at a multi-function, twenty-four (24) hour inpatient care facility. The Indian Health Service (IHS) Sacred Oaks Healing Center (SOHC) is a brand new Youth Regional Treatment Center (YRTC) facility, construction having just completed in February 2020 and consists of five buildings that are approximately 35,000 square feet in total. The five buildings provide for a residential unit, administration offices, classrooms, kitchen & dining, recreation and therapy, cultural building, and utilities building.

1.3. Objectives: (1) Purchase Cisco VoIP telephone system equipment; (2)

Install and setup Cisco VoIP equipment; 3. Connect telephone system to existing overhead PA system for paging; 4. Train on-site system administrator how to manage moves, adds, changes, and deletions (MACD) on phone system.

1.4. Cutover Schedule. The contractor shall provide a cutover schedule within 10 calendar days after award to ensure project tasks are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.5. Contractor Staff: The contractor is responsible for ensuring all employees are familiar with, capable of and certified at installing and setting up Cisco voice over IP telephone system equipment, devices, and software.

1.6. Contractor Staff Oversight. The contractor shall provide an adequate number of fully qualified personnel to perform the work specified herein. If the Contractor chooses to accomplish the work by subcontract, he/she shall still be able to provide the required service and supply within the established period of performance. It is the Contractor’s responsibility to ensure that personnel fulfill the requirements of the contract. All personnel employed under this contract shall be legal residents of the United States.

2. PERIOD OF PERFORMANCE: The period of performance shall be, from date of award, 30 calendar days for the purchase, installation and setup;

and one year after telephone system installation and setup is complete for warranty support, with two (2) optional years for support. The Period of Performance reads as follows:

2.1. Base Period.

2.1.1. Work Activities. The Contract has 30-calendar days from date award to complete all work activities.

2.1.1.1. Warranty Period (Base Period). From date of award to 365 calendar days later.

2.2. Option Year 1. Shall commence from completion of the base period and end

365 calendar days later.

2.2.1.1. Warranty Period (Option Period 1). Shall commence from completion of the base period and end 365 calendar days later.

2.2.2. Option Year 2. Shall commence from completion of Option Period

One (1) and end 365-calendar days later.

2.2.2.1. Warranty Period (Option Period 2). Shall commence from completion of the base period and end 365 calendar days later.

3. QUALITY ASSURANCE/CONTROL

3.1. Quality Control: The Contractor shall be responsible for establishing and maintaining quality control to ensure satisfactory performance. The Contractor shall meet with the Government to become familiar with the work requirement(s) at no additional cost to the Government. Failure of the Contractor to become familiar may result in damage. The Contractor may be held liable for repair or replacement of such damaged facilities. The Government shall monitor all work to assure compliance with the Performance Work Statement, Pricing Schedule, Drawings, Clauses and Provisions.

3.2. Periodic Progress Meetings & Post-Award Conference(s): The business owner or CEO shall be prepared to meet weekly, or as required, at any periodic progress or post award meetings, within 24-hour written notice by the Contracting Officer. These meetings will serve as the forum for the Contracting Officer to apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

3.3. Quality Assurance: The Government shall monitor the Contractor’s performance for conformance with the Performance Work Statement, Pricing Schedule, Drawings, Clauses and Provisions.

4. PLACE OF PERFORMANCE

4.1. Place of Performance: The work to be performed under this contract will be performed at Indian Health Service Sacred Oaks Healing Center, 33100 County Road 31, Davis, CA, 95616

4.2. Recognized Holidays: The contractor is not required to perform services on federal holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

4.3. Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00 AM – 4:30 PM, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

5. SECURITY REQUIREMENTS

5.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

6. CONTRACTOR PERSONNEL

6.1. Conduct: The Contractor shall conform and require Contractor employees to conform to similar standards of conduct as Government personnel.

Personal conditions such as being under the influence of intoxicating beverages, drugs, etc., which may interfere with the performance of the contract services or affect the safety of the employee or others shall not be permitted. Misconduct of the kind set forth in this paragraph shall cause the Contractor to take disciplinary action against Contractor employees, which may result in the immediate removal of employee from Government property and removal from continued work under the contract. When it is necessary to remove Contractor personnel the Contractor shall immediately provide a qualified replacement to carry out the services performed.

6.2. Identification

6.2.1. All contractor personnel are required to carry a current driver’s license or photo company identification card. Driver’s license and/or company identification card shall be required to be shown and photo copied prior to gaining access. Contractor shall wear shirts or hats with their company identification embroidered on them to identify to the public that they are Contractors working for the Government.

6.2.2. All vehicles used by the Contractor shall have signs, magnetic or permanently affixed indicating the name of the company.

6.2.3. Supervision: The Contractor shall ensure that an English speaking supervisor is present at all times while work is in progress.

7. AUTHORITIES & POINTS OF CONTACT

7.1. Authorities/Technical Direction: The Contractor shall take no direction from any Government employee or any other person other than the Government Contracting Officer that changes the terms and conditions of this contract action, the scope, or any change that impacts the cost, price or schedule. Changes authorized by the Contracting Officer will be in the form of a written, official, signed modification to the contract action received by the Contractor before the Contractor will act upon those changes.

The Contractor will comply with the Changes clause of this contract when the contractor believes direction has been given from persons other than the Government Contracting Officer that equate to a change by notifying the Contractor Officer as directed by the clause. Any direction given by any Government employee or any other person outside their authority must be reported to the Contracting Officer.

7.2. Contracting Officer. The Contracting Officer for this requirement is Rachel

Rosas, by telephone at 916.930.3981 x318, or by email at Rachel.Rosas@IHS.gov.

7.3. Contracting Officer’s Representative (COR). The COR at this time is Kelly Stephenson, by telephone at 916.930.3981 x330, or by email at Kelly.Stephenson@IHS.gov.

7.3.1. Contracting Officer Representative (COR):

7.3.2. The (COR) will be identified by a letter of designation issued to the

COR, and a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

mailto:Rachel.Rosas@IHS.gov

7.3.3. Contracting Officer Representatives (CORs) are limited to the authorities stated in the COR appointment letters. If a COR is appointed under this contract, they will be appointed by written letter from the Contracting Officer to the Contractor and COR specific to this contract only.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

7.3.3.1. Assure that the Contractor performs the technical requirements of the contract

7.3.3.2. Perform inspections necessary in connection with contract performance

7.3.3.3. Maintain written and oral communications with the Contractor concerning technical aspects of the contract

7.3.3.4. Issue written interpretations of technical requirements, including Government drawings, designs, specifications

7.3.3.5. Monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies

8. TRAVEL COSTS. Costs for transportation, lodging, meals, and incidental expenses incurred by contractor personnel on official company business are allowable subject to FAR 31.205-46 Travel Costs, General Services Agency, Joint Travel Regulations; and Indian Health Service Manual Part 5- Management Services, Chapter 8 -Travel. Costs for lodging, meals, and incidental expenses may be based on per diem, actual expenses, or a combination thereof, provided the method used results in a reasonable charge.

For more information on allowable costs see:

http://www.gsa.gov/portal/ext/public/site/FTR/file/Chapter301p010.html/catego ry/21868/#wp1089090. All requests for reimbursement shall be audited prior to disbursement of payments.

8.1. Allowable Costs. The Contractor may only invoice for those expenses actually incurred and shall provide copies of all original travel receipts with invoice(s) for reimbursement. All costs shall be in accordance with GSA published per diem rates at: http://www.gsa.gov/portal/content/104877.

Those costs that exceed the allowable rate shall not be reimbursed. At a minimum, all invoices requesting travel reimbursement shall include receipts for:

http://www.gsa.gov/portal/ext/public/site/FTR/file/Chapter301p010.html/category/21868/#wp1089090 http://www.gsa.gov/portal/ext/public/site/FTR/file/Chapter301p010.html/category/21868/#wp1089090 http://www.gsa.gov/portal/content/104877

8.1.1. Lodging, shall be paid in accordance with GSA rates

(http://www.gsa.gov/portal/content/104877)

8.1.2. Common Carrier;

8.1.3. Telephone Calls to a Residence;

8.1.4. Registration Fee; and any other expense(s) in excess of $50.00.

8.2. Governing Regulations

8.2.1. FAR 31.205-46--Travel Costs

(http://www.farmaster.com/farmaster/data/idx/FAR84/3102050046.htm

8.2.2. General Services Agency, Joint Travel regulations

(http://www.gsa.gov/portal/content/104790)

8.2.3. Indian Health Service Manual Part 5-Management Services, Chapter 8

-Travel (https://www.ihs.gov/IHM/index.cfm?module=dsp_ihm_pc_p5c8#5- 8.13Q)

9. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES. This section identifies those items such as property, information and/or services that will be provided for the contractor’s use (without cost to the contractor) to allow them to provide the required services, such as materials, facilities, training, etc.

9.1. Services: The Government will provide:

9.1.1. SIP service, referred to as IP Flex by the local exchange carrier, AT&T, with 100 DIDs.

9.1.2. Network configuration of router and switches in coordination with contractor’s guidance during the setup and configuration of phone system.

9.2. Facilities: The Government will provide ample work space for the preparation and setup of telephone system equipment.

http://www.gsa.gov/portal/content/104877 http://www.farmaster.com/farmaster/data/idx/FAR84/3102050046.htm http://www.farmaster.com/farmaster/data/idx/FAR84/3102050046.htm http://www.gsa.gov/portal/content/104790 https://www.ihs.gov/IHM/index.cfm?module=dsp_ihm_pc_p5c8#5-8.13Q https://www.ihs.gov/IHM/index.cfm?module=dsp_ihm_pc_p5c8#5-8.13Q

9.3. Equipment: The Government will provide: (For a complete list see

Attachment 4 – Network and telecom equipment, Build of Materials – SacredOaks-BOM1&2.xlsx)

9.3.1. Cisco ISR 4331 UC Bundle, PVDM4-32, UC License router

(ISR4331-V/K9)

9.3.2. Three (3) Cisco 9410 Catalyst switches (C9410R-96U-BNDL-A)

9.3.2.1. Each Catalyst switch has qty. x2 - 48-Port UPOE 10/100/1000 (RJ-45) blades, 6 total

9.3.3. Forty-three (43) Cisco UC Phones 7821 (handsets)

9.3.4. Overhead speakers

9.3.5. Overhead speaker system

9.3.6. Network cabling management racks

9.3.7. Finished CAT 6 cabling throughout campus buildings

9.3.8. Fiber optic between the three (3) main buildings, connected to

Catalyst switches above

10. CONTRACTOR FURNISHED ITEMS, SERVICES & RESPONSIBILITIES.

Materials and equipment the contractor must provide.

10.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

10.2. Equipment: The contractor shall provide a Cisco VoIP, on-premise telephone system with, auto-attendant, voicemail, over-the-phone paging and overhead PA system paging, and secure Fax over IP solution.

10.2.1. The contractor will provide thirty (30) Cisco 7800 series telephone handsets. A total of seventy (70) handsets will be connected simultaneously to the phone system. See Part 3.3.3 above.

10.2.2. Phone system features must include, but is not limited to:

10.2.2.1. The proposed solution must be an on-premise system, not cloud based

10.2.2.2. Server and software to house and manage Cisco 7800 and 8800 series telephone handsets and devices

10.2.2.3. Automated attendant

10.2.2.4. Voicemail

10.2.2.5. Conference calling

10.2.2.6. Multiple line support

10.2.2.7. Three- or four- digit dialing internally, between extensions

10.2.2.8. Two (2) handsets for receptionists will require add-on module to display 80 extension numbers. Receptionists receiving inbound calls will use these modules to transfer calls to other extensions in the building

10.2.2.9. Users will have ability to set call forwarding, both physically at their phone and remotely (ex. calling in to their extension or voice mailbox to set call forwarding)

10.2.2.10. Call routing system, Call Transfer and Redial

10.2.2.11. Speed dial buttons

10.2.2.12. All outbound calls to originate from main BTN for Caller

ID

10.2.2.13. Up to 5 analog ports for fax, postage machine and

other systems requiring an analog signal.

10.2.2.14. Over-the-phone paging; ability to page from each phone

10.2.2.15. Overhead PA system paging; ability to page from phone into zoned areas of overhead PA system

10.2.2.16. Call Detail Reporting capability

10.2.2.17. Must be able to call 911 emergency without any prefix numbers (IE. no 9+911)

10.2.2.18. Ability to alert and trace back who dialed a 911

emergency

10.2.2.19. Configuration, setup, and scheduling of backup for phone system servers

10.2.2.20. Phone system shall be 508 compliant (See Attachment 3

– Section 508 HHSAR for VOIP System with Web-Based Interface and Documentation.docx

10.2.2.21. Ability for IHS technical staff to administer voicemail and extensions (MACDs) from onsite, or remote locations (i.e. web based, or remote administration).

10.2.2.22. Allow various levels of calling privileges such as long distance and international calls to be programmable by extension.

10.2.2.23. The purchased equipment shall be new, the model current production (no EOL equipment). Reconditioned, remanufactured, and demo models are not acceptable.

10.2.2.24. The system shall accommodate 70 (70) telephone

handsets and capable of expanding for future growth.

10.2.2.25. The system should also have capability to tie into other Cisco phone systems as a satellite site, or backup site to main Office in the future.

11. ATTACHMENT/TECHNICAL EXHIBIT LISTING

11.1. Attachment 1 – Site Drawing

11.2. Attachment 2 –NCYRTC 180831 CD-Final 01 Drawings_R1-

COMMs Only

11.3. Attachment 3 – Section 508 HHSAR for VOIP System with Web- Based Interface and Documentation

11.4. Attachment 4 – Network and telecom equipment, Build of Materials the Government ( BOM 1 & 2)

12. FAR 52.211-6 Brand Name or Equal (Aug 1999)

(a) If an item in this solicitation is identified as “brand name or equal,” the purchase description reflects the characteristics and level of quality that will satisfy the Government’s needs. The salient physical, functional, or performance characteristics that “equal” products must meet are specified in the solicitation.

(b) To be considered for award, offers of “equal” products, including “equal” products of the brand name manufacturer, must-

(1) Meet the salient physical, functional, or performance characteristic specified in this solicitation;

(2) Clearly identify the item by-

(i) Brand name, if any; and

(ii) Make or model number;

(3) Include descriptive literature such as illustrations, drawings, or a clear reference to previously furnished descriptive data or information available to the Contracting Officer; and

(4) Clearly describe any modifications the offeror plans to make in a product to make it conform to the solicitation requirements. Mark any descriptive material to clearly show the modifications.

(c) The Contracting Officer will evaluate “equal” products on the basis of information furnished by the offeror or identified in the offer and reasonably available to the Contracting Officer. The Contracting Officer is not responsible for locating or obtaining any information not identified in the offer.

(d) Unless the offeror clearly indicates in its offer that the product being offered is an “equal” product, the offeror shall provide the brand name product referenced in the solicitation.

(End of provision) end