RFI instruction and attachement (v1).pdf

Request for Information (RFI) Instructions

1. Background:

This is Sources Sought Request for Information (RFI) to identify potential small businesses who are interested and capable to meet Food and Drug Administration’s requirements of seeking Commercial Off-the-Shelf software licenses for MentorcliQ, brand name or equal.

Please review Attachment 1 – Draft Statement of Work for detail information on the requirements.

2. General Instructions:

This RFI is for information, planning and market research purposes only and shall not be construed as either a solicitation or obligation on the part of FDA or its Centers.

FDA welcomes responses from all interested small businesses to submit a response to this RFI. FDA does not intend to make a selection decision or award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted or FDA's use of such information. Acknowledgment of receipt of responses will not be made, no questions will be answered, nor will respondents be notified of the outcome of the FDA's review of the information received. The result of this RFI does not mean the Government will be issuing a solicitation or that there is a requirement for purchase.

Additionally, the FDA does not intend to hold discussions concerning this RFI with any interested parties. However, FDA reserves the right to contact vendors if additional information is required.

A complete response to the RFI should include answers to all of the questions below. Please note that a respondent's failure to provide a complete response to a question will be interpreted to mean that it does not understand the question and does not demonstrate the capability to provide services required. Responses should demonstrate capability, not merely affirm the respondent's capability (e.g.: The response must go beyond the statement that, "XYZ company can provide Material characterization and Analysis Services.").

The RFI responses should be submitted via email to Min Jie Zeng at minjie.zeng@fda.hhs.gov and Lilibeth Deato at Lilibeth.Deato@fda.hhs.gov by 4PM ET on January 20, 2025. E-Mail is the only acceptable method of delivery for this notice of sources sought.

3. Questions:

1) On the FACE PAGE of your response, please provide the following:

a. Organization name

b. DUNS number

c. Organization's website

d. Contact Name

e. Contact Telephone

f. Contact E-mail address

g. Size designation and type (i.e. Small Business, etc)

h. Number of employees in your organization

i. Your organization's current and gross revenue

j. Current GSA Federal Supply Schedule number

2) Elaborate prior experience on providing a solution to meet the requirements specified in Attachment 1 – Draft Statement of Work. The elaboration on each experience shall include:

a. Please provide evidence of the prior experience, including but not limited to the contract number, period of performance, and the Government or private entity customer POC.

b. From the prior experience, briefly introduce the objective, scope, requirement, and deliverables.

c. What solution did you provide at the prior experience.

3) Do any gaps exist in the Draft Statement of Works? If so, what are they? What changes, additions, updates, and clarifications would you suggest?

4. Attachments:

Attachment 1 – Draft Statement of Work

Statement of Work

1.0 Requirements

2.1. The salient characteristics for MentorcliQ, brand name or equal, are provided below. If an alternate solution is proposed, the proposed solution shall meet or exceed the following functionality.

• Shall be a SaaS (Software as a Service) cloud-based platform.

• Must utilize Google Cloud as underlying data hosting provider since they are FedRAMP Certified

• Must be capable of Single Sign-On (SSO) Authentication via Security Assertion Markup

Language (SAML) 2.0

• Must be capable of HRIS Integration with HR Systems

• Shall be an all-inclusive annual subscription/license fee that includes setup, hosting, maintenance of our configured platform, technical support, and administrator training and support.

• Must be capable of providing up to 20 hours of help with program design and configuration.

• Must be capable of providing up to 10 hours of support for program launch.

• Must be capable of providing quarterly mentoring review meetings to review program activity.

• Must be capable of providing up to 10 hours of support for launching new programs and relaunching a new cycle for existing program.

• Shall be capable of supporting up to 19,000 users.

• Shall provide fully automated matching program that utilizes an algorithm to pair participants based on several characteristics.

• Shall be able to configure and weight the matching algorithm for each program based on program requirements and needs.

• Shall provide tools for tracking participant numbers, participant engagement, mentoring activity, and satisfaction metrics via a dashboard and shareable reports.

• Shall have the ability to send automated communications for mentees and mentors.

• Shall have the ability to create individual learning reports for mentors and mentees.

• Shall be customizable and offer a homepage that can include the FDA Mentoring program image.

• Shall have a simple enrolment process that takes less than 5 minutes to enroll and have a fully customizable enrollment process that does not collect any PII Data.

• Shall be able to offer additional platforms for other mentoring platforms as needed.

• Shall have the ability to be available on any device including mobile for employees that are working remotely and mentoring employees in different offices and locations.

• Shall be 508 compliant. Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C.

794d) as amended by Public Law 105–220 under Title IV (Rehabilitation Act Amendments of 1998), all Electronic and Information Technology (EIT) developed, procured, maintained, and/or used under this contract shall be in compliance with the ‘‘Electronic and Information Technology Accessibility Standards’’ set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the ‘‘Access Board’’) in 36 CFR part 1194. The complete text of Section 508 Final Standards can be accessed at https://www.access-board.gov/ict/

1.2. The salient characteristics for MentorcliQ Maintenance and Technical Support, brand name or equal, are the following:

• Shall provide maintenance and support for the duration of performance.

https://www.access-board.gov/ict/

• Shall provide Administrator phone support during the following business hours: 8:00a.m. to 6:00 p.m., Eastern Time (ET), Monday through Friday, with the exception of Federal holidays.

• Shall provide a dedicated success team for in-depth strategy sessions, or best practice consulting.

• Shall provide 24/7 end-user email support with responses within one business day, excluding

Federal holidays.

• Must be capable of producing Log Records. Log event records shall include, at a minimum, the following categories: Emergency, Alert, Critical, Error, Warning, Notice, Info, Debug. If an application logging alert is generated, the issue must be resolved within 24 hours.

• Shall provide software patches, updates/refreshes/new releases/bug fixes/extended functionality to the platform as soon as they are commercially available with minimum downtime.

• Shall provide daily automated penetration testing and vulnerability scanning.

• Shall provide users with access to technical support to assist with log-on issues, FAQ’s, tutorials or guides for use, and general system troubleshooting.

• Shall provide Platform admins and IT admins access to platform settings and configuration to adjust the platform as needed.

1.3. The salient characteristics for MentorcliQ Training, brand name or equal, are the following:

• Shall provide live and on-demand End-User training.

• Shall provide live and on-demand virtual mentor/mentee resource library that includes training documents, videos, and worksheets that provide the right guidance at the right time.

• Shall provide a dedicated customer service coach for our administrator that will help with support needs, review program metrics, and assist with program strategy.

• Shall be able to provide live or on-demand training on program launch events that will increase our mentor and mentee participation in our program.

2.0 Deliverables

MentorcliQ or brand name or equal, shall provide license, maintenance, and training support, as delineated in the table below:

Base Period: 02/07/2025 – 02/06/2026

Ref Deliverable Description Qty

1.1 MentorcliQ License, or Equivalent

License for up to

19,ooo users 1

1.2 MentorcliQ Maintenance and Technical Support, or Equivalent Software maintenance and technical support 1

2.3 MentorcliQ Training Support, or Equivalent Administrator training 1