CCQDER_SOW_final.pdf

Statement of Work

Title: Non-cloud-based asset management software

SECTION I – BACKGROUND

The Collaborating Center for Questionnaire Design and Evaluation Research (CCQDER) was established as a resource for the National Center for Health Statistics, Centers for Disease Control and Prevention, and other Federal statistical agencies to develop and test survey questionnaires. Various methods are used evaluate questions including: cognitive interviewing, focus groups, and usability testing. Respondents are recruited to participate in an hour or 1 ½ hour cognitive interview/focus group. Cognitive interviews and focus groups are audio or video recorded to allow researchers to review not only the transcript of the interaction, but also the behaviors and body language of the respondents. CCQDER employs a specific methodology supported by an integrated system. This system consists of commercial off the shelf video, database, as well as a custom developed application. The video software operates independently however the custom application (Q-Notes Plus) is the main interface with CCQDER researchers. It utilizes specifically selected embedded video retrieved (via API) from the video system. Q-Notes Plus is not to be replaced. CCQDER purchased Virage asset management and manual video tagging (indexing of database), as well as speech-to-text recognition/voice recognition software in 2003. Virage software was later acquired by Autonomy, and subsequently Hewlett Packard. CCQDER upgraded to the Autonomy version of the software in 2011. This software version is at its end of life (EOL).

SECTION II – PURPOSE

The purpose of this contract is to:

1. Replace the functionality currently provided by the Virage Video capture, storage, and streaming software.

1.1 The Virage software being replaced is:

1.1.1 Video Logger – used for manual tagging/indexing

1.1.2 VS Archive – digital asset management software

1.1.3 IDOL 7 – search engine

1.1.4 SoftSound – provides transcript of selected asset

1.2 Proposed solutions must:

1.2.1 Be a non-cloud-based solution

1.2.2 Capable of manual tagging (indexing) the beginning and end of selected dialog (questions)

1.2.3 Be capable of searching for videos and segmented videos using user created metadata

1.2.4 Have speech to text (transcription) functionality for English and Spanish

2. Migrate the existing Virage video, audio, and vdf assets to the new software platform. Provide pricing for migration of 1,211;

5,124; and 19,421 assets.

3. Install the new software/licenses

4. Provide annual software maintenance and support services (base+ 4 years for a total of 5 years)

5. Provide training for CCQDER IT support staff.

The specific non-cloud-based Virage software components or functionality that need to be replaced include:

1.1.1 VideoLogger is a COTS software program the CCQDER uses to conduct manual indexing (tagging) of digital 60 – 90 minute videos

Indexers use Videologger to manually index the beginning and end of multiple segments of videos used for research.

Researchers use video footage to conduct analysis for questionnaire evaluation studies. Researches refer to videos as “interviews” and also refer to segmented clips of videos as “questions.”

Manual Tagging of digital videos is done in a multi-step process:

a. Within VideoLogger, users can browse and open video files.

b. The user can watch the video in the VideoLogger screen.

c. The user can choose a “schema” to add metadata or information about the video. The default schema has fields for {path to video file, file type, Respondent ID, Project Title, Topic, Date, Age …..}

d. After the metadata for the full video had been added. The screen allows for playing, pausing, and indexing portions of the video, which we call “tagging.”

e. Indexing defines the segmentation of a video with a start time and end time. Each segment allows for the additional metadata, such as a QuestionID. This is done for the entire video, with segments ranging anywhere from 10-120 seconds or more.

f. Metadata can be added to a video before or after the tagging process. These tagged assets can be given identifiers which can be edited at any time. Users can playback each video segment to confirm desired start and end times.

g. VideoLogger generates a VDF file with that information.

h. Users are also able to open up a VDF file and make edits to the metadata or indexed video segments (Only in

VideoLogger)

i. Once a VDF file is complete, users open their web browser to the VS archive site and upload the VDF file. This adds in the VS Archive SQL database and allows for searching of full videos or segments that have been defined.

j. VS Archive has the functionality to play either the full video or video segments from specific start times to the specified end time.

A copy of the Tagging User Guide that details this process appears in Attachment A.

1.1.2 VSX Archive is a COTS digital asset management software that was procured from Autonomy HP. It’s used to manage

CCQDER’s video library of cognitive interviews, focus groups, and usability testing. VS Archive provides a stand-alone asset collection environment that uses supporting software and services. CCQDER’s configuration for VS Archive is located on one server that supports the following service:

1.2 Web server services (Tomcat 6.0)

1.3 Java SDK (JSDK 6.0)

1.4 JMS server services

1.5 Web Connector

1.6 Idol Server Services (Search engine)

1.7 Archive application services

1.8 DiSH Licensing serve services

1.1.3 IDOL 7 is a VS Archive search engine that integrates structured and unstructured information. It has the ability to store, index and process data, making data searchable within the asset management environment.

1.1.4 SoftSound provides users with speech-to-text analysis functionality through a combined acoustic and custom language model. SoftSound provides a transcript for the video assets. Through SoftSound and IDOL 7 users can search the on-screen SoftSound transcript for phrases or words and begin the video from the select word. Transcripts are provided in both English and Spanish.

SECTION III – SCOPE OF WORK

CCQDER’s environment is secure and independent of all outside connectivity. Vendors must propose a replacement software that does not include a “cloud” or requirements for any outside connectivity.

The Contractor will be responsible for all software implementation activities involved in getting new non-cloud-based asset management software, customization, and migration of existing recordings operating properly on CCQDER’s internal LAN environment. Implementation includes installation, configuration, running, testing, and making any necessary changes required for the system to operate. The Contractor shall furnish all necessary personnel, material, equipment, and services to perform the work as described in the tasks below. The Contractor will also provide annual software maintenance support services.

SECTION IV – TASKS TO BE PERFORMED

Task 1 – Management

Subtask 1.1 – Communicate regularly with NCHS

To facilitate oversight, the Contractor shall establish e-mail contact with the COR and relevant CCQDER project staff within 5 business days of the contract award and maintain that contact throughout the contract.

Subtask 1.2 – Participate in kick-off meeting Within 5 days of award, the Contractor’s key personnel shall meet with the COR and relevant CCQDER project staff to review implementation/installation plans, identify tasks to complete, discuss issues related to the conduct of the work, and schedule implementation/installation activities. The initial meeting shall take place at NCHS in Hyattsville, MD. Within 5 business days after the initial management meeting, the Contractor shall write a formal letter to the COR summarizing the Contractor’s understanding of any significant issues needing clarification or further elaboration, including the schedule, staffing, management plans, and other matters.

Subtask 1.3 – Comply with information security and confidentiality requirements

As a part of the training for all contracted staff having access to the data, the contractor shall include awareness of staff responsibilities under the Confidential Information Protection and Statistical Efficiency Act (CIPSEA), Privacy Act of 1974 (5 U.S.C. 552a), the Privacy Act Regulations (34 CFR Part 5b), and Section 308(d) of the Public Health Service Act (42 U.S.C. 242m). The contractor shall also ensure that all such staff complete NCHS Confidentiality training at https://www.cdc.gov/nchs/training/confidentiality/training/ and sign a Nondisclosure Affidavit (Attachment 1). The contractor shall prepare and submit a memo to the COR that lists all persons who have completed NCHS Confidentiality Training and have also signed a Nondisclosure Affidavit. The contractor shall also send hardcopies of the NCHS Confidentiality Training certificates and original signed hardcopies of the Nondisclosure Affidavits. After the first memo is submitted, the contractor shall submit a memo on the last day of each month listing all new persons who have taken NCHS Confidentiality Training and signed an Affidavit along with the training certificate and original signed hardcopy of the Affidavit.

Task 2 – Customization Activities (if included in budget) Contractor will perform propose modifications or customizations to the software to meet the requirements.

Task 3 – Implementation Activities

Subtask 3.1 – Installation and configuration The Contractor shall load and configure new non-cloud-based asset management and speech-to-text recognition/voice software including add-ons/modules/plug-ins.

Subtask 3.2 - Testing The Contractor shall test, resolve issues, certify, and commission new non-cloud-based asset management and speech-to-text recognition/voice software including add-ons/modules/plug-ins. The Contractor shall conduct end-user testing of new non-cloud-based asset management and speech-to-text recognition/voice software (production, non-production, customized) versions including add-ons/modules/plug-ins. Testing shall involve the use of cognitive interview/focus group scenarios so that the software can be tested under simulated interview/focus group conditions.

Subtask 3.3 – Training The Contractor shall conduct functional operation and end-user training of all software, add-ons/modules/plug-ins.

Task 4 – Migration Activities

The Contractor shall perform migration of all existing video, audio, and vdf assets contained in the existing non-cloud-based VS Archive (end-of-life software) and migrate to new non-cloud-based asset management and speech-to-text recognition/voice platform.

Test data will be available for preparing for migration activities.

Task 5 - Acceptance Criteria

Acceptance criteria to include:

• Install new non-cloud-based asset management and speech-to-text recognition/voice software (production, non-production, customized) versions including add-ons/modules/plug-ins on CCQDER production and non-production servers.

• Conduct thorough systems integration test to validate that all (production and non-production, customized) application components and interfaces on CCQDER’s production and non-production servers including modules/plug-ins function correctly.

https://www.cdc.gov/nchs/training/confidentiality/training/

• Conduct test to validate that all existing video, audio, and .vdf assets have been migrated to new non cloud-based asset management and speech-to-text recognition/voice software platform and operate correctly, that is as they did under Virage end-of-life (EOL) software.

• Deliver documentation, including training manual, Administrator and User Guides for all software, implementation and migrations tools, appliances and architecture diagrams, as well as detailed information regarding annual software maintenance agreement.

All work is subject to visual and operational inspection prior to acceptance by CCQDER support services contractor. This project will be considered complete after the deliverables and tasking have been completed and accepted by the COR.

Task 6 – Annual Software Support/Maintenance new non-cloud-based asset management and speech-to-text recognition/voice Software Suite

6.1 The contractor shall provide software updates, patches, and major and minor software versioning.

Software updates:

“Updates” means bug fixes, patches, and new Major and Minor Versions made generally available by, its assignees, or successors, to customers with active, current support contracts.

When releases updates to certain software and reference manuals are made available, the bidder shall make them available electronically. Media type may be selectable. Required access codes and license keys are made available directly or through provided instructions.

Patches:

As new patches become available, bidder will post them to Support Center for easy access. For select non-branded patches, software products, bidder will provide instructions on how to obtain the patch through the original software manufacturer.

Major and minor software versioning:

Major version update would typically include major enhancements or new functionality. A Minor version update would typically include functional enhancements.

6.2 The contractor shall provide online support.

Online support includes 24x7 access to the support center, updates, and profile management. The support center will provide access to a knowledge database, including information regarding known symptoms and proposed solutions, specifications, and technical literature.

6.3 The contractor shall provide access to technical resources.

Access to technical resources includes assistance in resolving software or operational problems as well as help in resolving system certification questions originating from CDC oversight organizations. Questions are to be channeled through CCQDER on-site technical support staff via Support Center or telephone.

SECTION V – GOVERNMENT FURNISHED MATERIALS

Contracted personnel working onsite at the National Center for Health Statistics, 3311 Toledo Road, Hyattsville, MD 20782 implementing non cloud-based asset management software and migrating existing Virage assets will have access to the physical CCQDER laboratory, including internal CCQDER LAN connections. The CCQDER laboratory will be made available for exclusive use on the day(s) of the scheduled installation. CCQDER laboratory will be available during normal business hours, 9 a.m. to 5 p.m., Monday through Friday, excluding Federal holidays, in 8 contiguous hour segments.

CCQDER staff will provide the Contractor with access to CCQDER's IT support services contracted staff, detailed materials such as manuals and pictures of the current laboratory set-up to assist with installation, and list of installed software and hardware.

SECTION VI – PERIOD OF PERFORMANCE

Total period of performance for this procurement is 09/01/2019-08/31/2024. POP assumes base year for services (customization, implementation, migration) and base + 4 option years of annual software maintenance.

Base year – 09/01/2019-08/31/2020.

Option Year 1 - 09/01/2020-08/31/2021

Option Year 2 - 09/01/2021-08/31/2022 Option Year 3 - 09/01/2022-08/31/2023 Option Year 4 - 09/01/2023-08/31/2024

SECTION VII – PLACE OF PERFORMANCE

The work will be performed at the National Center for Health Statistics, 3311 Toledo Road, Hyattsville, MD 20782 (other than some preparatory work or customization as referenced previously).

SECTION VIII – DELIVERABLES/REPORTING SCHEDULE

Task Deliverable Due Date Deliverable number

Task 1: Management

Contact COR and CCQDER relevant project staff via email to facilitate oversight.

Completed within 5 business days of contract award.

Kick-off meeting Provided within 5 business days of contract award.

Send memo to COR with completed NCHS Confidentiality Training certificates and original signed Nondisclosure Affidavits

Prior to installation and implementation. Contractor shall propose a delivery schedule.

Task 2: Customization Activities Perform custom programming as maybe required to meet all CCQDER requirements

Deliverable date to be determined. Contractors shall propose a delivery schedule.

Contractors shall also propose any additional deliverables that will enhance their ability to manage and successfully complete the work.

Task 3: Implementation Activities

Load, configure, test, certify, commission, and train on new non-cloud-based asset management and speech-to-text recognition/voice software new non-cloud-based software (production and non-production versions, customized, add-ons/modules/plug-ins) on CCQDER’s production and non-production servers.

Deliverable date to be determined. Contractors shall propose a delivery schedule.

Contractors shall also propose any additional deliverables that will enhance their ability to

Task 4: Migration Activities

Migrate (agreed upon number of assets 1,211; 5,214, 19,421) existing video audio, and .vdf assets contained in the existing repository within VS Archive (Virage end-of-life software) to CCQDER’s production and non-productions servers.

Deliverable date to be determined. Contractors shall propose a delivery schedule.

Contractors shall also propose any additional deliverables that will enhance their ability to

Conduct thorough systems integration test to validate that all new non-cloud-based asset management and speech-to-text recognition/voice software new software (production and non-production versions, customized, migrated video and audio recordings, add-ons/modules/plug-ins) application components and interfaces on CCQDER’s production and non-production servers function correctly.

determined. Contractors shall propose a delivery schedule.

Contractors shall also propose any additional deliverables that will enhance their ability to

Task Deliverable Due Date

Conduct test to validate that all existing video, audio, and .vdf assets have been migrated to new non-cloud-based asset management and speech-to-text recognition/voice software platform and operate correctly, that is as they did under Virage end-of-life (EOL) software.

determined. Contractors shall propose a delivery schedule. Contractors shall also propose any additional deliverables that will enhance their ability to manage and successfully complete the work.

Conduct Perations and End User training shall propose a delivery schedule. Contractors shall also propose any additional deliverables that will enhance their ability to manage and

Submit training documentation shall propose a delivery schedule. Contractors shall also propose any additional deliverables that will enhance their ability to manage and

Task 6: Annual Software Support/Maintenance

Provide software updates, patches, major & minor software versioning, online support, access to technical resources.

Period of Performance of annual software maintenance agreement to be determined.

SECTION IX – QUALITY ASSURANCE SURVELLANCE PLAN (QASP)

1.0 Introduction

1.1 Since this is a Performance-Based Contract, the Government must effectively validate in a timely manner the performance of the Contractor in meeting the services required. This QASP provides a systematic surveillance method for the services, and describes the methodology by which the Contractor’s performance will be monitored.

1.2 The principal focus of the surveillance system is the Contractor’s performance of the indicators identified in the Performance- Based Matrix.

1.3 This QASP will be used to provide surveillance for the contract.

1.4 For the purpose of this plan, CDC considers the FAR Clauses 52.246-4 Inspection of Services – Fixed-Price to meet the FAR Part

37.601 criteria for establishing a procedure for reduction of price or fee of a contract.

1.5 This QASP:

1.5.1 Identifies the services and products that will be measured.

1.5.2 Establishes the specific standards of performance for each required output.

1.5.3 Establishes the responsibilities for performing the measurement.

1.5.4 Defines the Government role in overseeing the performance.

1.5.5 Provides for feedback to the Contractor regarding quality, quantity, and timeliness of the service outputs.

1.5.6 Establishes timeframes for communicating performance improvements.

2.0 Methods of Surveillance

2.1 The Performance-Based Matrix lists the services to be monitored and the standards to be applied.

2.2 This QASP is based on the premise the Government desires to maintain a quality standard for technical support services.

2.3 The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

2.4 In this contract, the Contractor quality control program is the basis for service quality. The Contractor is required to only deliver technical support services that conform to the requirements of the contract.

3.0 Roles and Responsibilities

3.1 The Contractor’s primary responsibility is to ensure all requirements are met at the required quality level. The Government shall ensure this responsibility has been met before payment is made to the Contractor. The primary Government team members are the Contracting Officer's Technical Representatives (CORs) and the Contracting Officer (CO).

3.2. The CO has the overall responsibility for overseeing the Contractor’s performance. The CO is responsible for monitoring Contractor performance in the areas of contract compliance, contract management, and the resolution of all issues relative to the language of the contract.

3.3 The CORs are responsible for directly monitoring, assessing, recording, and reporting on the technical performance of the Contractor. The CORs will have primary responsibility for signing off on all invoices and documenting the inspection and evaluation of the Contractor’s performance.

3.4 The CORs will work with staff and the Contractor to ensure good communication and resolve any problems not requiring the CO’s authority.

4.0 Surveillance:

4.1 The COR will evaluate the performance objectives through observation.

4.1 The following information will be included:

4.1.1 Contract paragraph number referencing the requirement.

4.1.2 A short description of the requirement for which surveillance is to be undertaken.

4.1.3 Date, time, and location of surveillance.

4.1.4 Results of surveillance.

4.1.5 Signature of individual accomplishing the surveillance.

4.2 All performance must be documented, whether acceptable or unacceptable. When unacceptable performance is documented, the CORs shall take the following actions:

4.2.1 If Government actions caused the unacceptable performance, take steps to prevent it in the future.

4.2.2 If the Contractor’s performance is unacceptable, inform the Contractor’s representative of the unacceptable performance and the reasons why it is unacceptable.

4.2.3 If the Contractor wants to dispute the results of the surveillance, refer it to the CO for resolution.

4.3 Performance should not be determined unacceptable until all possible contributing factors have been considered.

4.4 For required tasks not shown on the Performance-Based Matrix, the Government still retains the right to inspect any item included in the contract. These services will be inspected periodically and the results provided to the CO.

5.0 Standards

All standards in the Performance-Based Matrix must be met. All deliverable dates and other contractual completion dates must also be met. If any of the standards are not met, the Government shall receive consideration from the Contractor for breach of contract.

5.1 Late performance is inexcusable unless the Contractor can justify all of the following:

5.1.1 The delay was not the Contractor’s fault.

5.1.2 The delay was not foreseeable.

5.1.3 It was beyond the Contractor’s control to avoid the delay.

5.2 All work shall be performed in accordance with the Performance-Based Work Statement. The COR shall not consider the services complete until all deficiencies have been corrected.

5.3 The COR shall determine whether the failure was a minor non-conformance or a substantive non-conformance.

6.0 Procedures

The Government will inspect performance requirements to ensure Contractor compliance and record results of inspection, noting the date and time of inspection. Unacceptable performance and complaints shall be referred to the CO for investigation and validation.

The CO will investigate and validate the unacceptable performance and/or customer input. The Contractor shall be given a reasonable amount of time after notification to correct the unacceptable performance and report to the CO that the deficiency has been corrected.

If deficiencies are not corrected, the PO will notify the CO and recommend a course of action.

7.0 Contract Performance Evaluation

7.1 FAR 42.15 - Contractor Performance Information establishes the Government’s responsibility for recording and maintaining Contractor performance information. This requirement does not apply to procedures used in determining incentive awards or other incentive systems, although the two systems should be mutually supporting.

7.2 FAR 42.1501 - Past performance information is relevant information for future source selection purposes, regarding a Contractor's actions under previously awarded contracts. It includes, for example, the Contractor's record of conforming to contract requirements and to standards of good workmanship; the Contractor's record of forecasting and controlling costs; the Contractor's adherence to contract schedules, including the administrative aspects of performance; the Contractor's history of reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the Contractor's business-like concern for the interest of the customers.

7.3 The general procedures to be used are addressed in the following FAR section.

42.1503 Procedures:

(a) Agency procedures for the past performance evaluation system shall generally provide for input to the evaluations from the technical office, contracting office and, where appropriate, end users of the product or service. (b) Agency evaluations of Contractor performance prepared under this subpart shall be provided to the Contractor as soon as practicable after completion of the evaluation.

Contractors shall be given a minimum of 30 days to submit comments, rebutting statements, or additional information. Agencies shall provide for review at a level above the CO to consider disagreements between the parties regarding the evaluation. The ultimate conclusion on the performance evaluation is a decision of the contracting agency. Copies of the evaluation, Contractor response, and review comments, if any, shall be retained as part of the evaluation. These evaluations may be used to support future award decisions, and should therefore be marked “Source Selection Information”.

Performance-based Matrix to QASP

Desired End Result Feature(s) of end result to be surveilled (Indicator)

The required performance level for each feature (Standard)

Quality Assurance Incentives/Payment- Quality Link

Task 1: Management 1.Positive incentives:

Incentive is a positive rating under CPARS.

Kick-off meeting

Review implementation/ installation plans, identify tasks to complete, discuss issues related to the conduct of the work, and schedule implementation/ installation activities.

Effectiveness and Timeliness

Kick-off meeting scheduled within five days of contract award.

COR review.

Task 2: Customization and Modification Activities

Contractor describes how software customization or modification meets requirements as described in the Statement of Work.

Quality, Effectiveness, and Timeliness

100% commissioned (tested, certified).

Completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support Services Contractor.

COR review

Task 3: Implementation Activities

Load and configure new non-cloud-based asset management and speech-to-text recognition/voice software (production and non-production customized versions, modules/add-ons/modules, plug-ins).

Quality, Effectiveness, and Timeliness

100% installation and configuration.

Completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support Services Contractor.

COR review.

Test, resolve issues, certify, and

Quality, Effectiveness, and

100% commissioned

Work subject to visual and

Desired End Result Feature(s) of end result to be surveilled (Indicator)

The required performance level for each feature (Standard)

Quality Assurance Incentives/Payment- Quality Link commission new non-cloud-based asset management and speech-to-text recognition/voice software (production and non-production customized versions, modules/add-ons/modules, plug-ins).

Timeliness (tested, certified).

Completed within agreed-upon timeframe.

operational inspection by onsite CCQDER Support Services Contractor.

COR review.

Conduct functional and end user training of new non-cloud-based asset management and speech-to-text recognition/voice software (production and non-production customized versions, modules/add-ons/modules, plug-ins).

Quality, Effectiveness, and Timeliness

End user training completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support Services Contractor.

COR review.

Task 4: Migration Activities

Perform migration of all existing video, audio, and .vdf assets contained in the existing repository within VS Archive (Virage end-of-life software) and migrate to new software platform.

Quality, Effectiveness, and Timeliness

100% commissioned (tested, certified).

Completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support Services Contractor.

COR review

Task 5. Acceptance Criteria new non-cloud-based asset management and speech-to-text recognition/voice software performs

Quality, Effectiveness, and Timeliness

Acceptance completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support

Desired End Result Feature(s) of end result to be surveilled (Indicator)

The required performance level for each feature (Standard)

Quality Assurance Incentives/Payment- Quality Link and activities completed as required in SOW Tasking. System passes functional, technical, and end user tests. Training and Documentation delivered and completed.

Services Contractor.

COR review.

Task 6. Annual Software Support/Maintenance

Provide annual software Support Maintenance for new non-cloud-based asset management and speech-to-text recognition/voice software (production and non-production customized versions, modules/add-ons/modules, plug-ins) to include software updates, patches, online support, and access to technical resources.

Quality, Effectiveness, and Timeliness

Updates, patches, online support, access to technical resources available when needed.

Monthly report from onsite CCQDER Support Services Contractor on need/use of support.

new non-cloud-based asset management and speech-to-text recognition/voice software performs and activities completed as required in SOW Tasking. System passes functional, technical, and end user tests. Training and Documentation delivered and completed.

Quality, Effectiveness, and Timeliness

Acceptance completed within agreed-upon timeframe.

Work subject to visual and operational inspection by onsite CCQDER Support Services Contractor.

Task 6. Annual Software Support/Maintenance

Provide annual software Support Maintenance for new non-cloud-based asset management and speech-to-text recognition/voice software (production and non-production customized versions, modules/add-ons/modules, plug-ins) to include software updates, patches, online support, and access to technical resources.

Quality, Effectiveness, and Timeliness

Updates, patches, online support, access to technical resources available when needed.

Monthly report from onsite CCQDER Support Services Contractor on need/use of support.

SECTION X – TRAVEL

The Contractor shall participate in an initial kick-off meeting at NCHS, 3311 Toledo Road, Hyattsville, MD 20782.

New non-cloud-based asset management and speech-to-text recognition/voice software installation services are to be performed on-site at the government facility, National Center for Health Statistics, 3311 Toledo Road, Hyattsville, MD 20782. The CCQDER laboratory will be made available for exclusive use on the day(s) of the scheduled installation. CCQDER laboratory will be available during normal business hours, 9 a.m. to 5 p.m., Monday through Friday, excluding Federal holidays, in 8 contiguous hour segments.

As part of installation/implementation, the Contractor shall assume and budget for travel (airfare, rental car), lodging, meals, parking fees (assuming exits and returns on those days installation is scheduled), etc. NCHS does not provide parking permits and does not validate parking. A public parking garage is adjacent to NCHS.

SECTION XI – SPECIAL REQUIREMENTS- CONTRACTOR STAFF

Contractor’s personnel must be U.S. citizens in order to gain access to NCHS, Hyattsville, MD.

If the contractor decides to use personnel not included and evaluated prior to award, the new personnel must possess referenceable experience in the implementation and customization of new non-cloud-based asset management and speech-to-text recognition/voice software. Prior to adding new personnel, the contractor shall submit the name(s) and resumes of any person who will be working on this contract. Individual resumes shall demonstrate experience and expertise in implementation and customization of new non-cloud-based asset management and speech-to-text recognition/voice software

SECTION XII – REFERENCE MATERIALS

CCQDER staff will provide the Contractor with any detailed materials such as manuals and pictures of the current laboratory set-up to assist with installation.

SECTION XIII - CCQDER CURRENT SOFTWARE AND HARDWARE

Software:

Windows 7 Windows Server 2008 Windows server 2010 Microsoft .NET Microsoft SQL Server 2005 Microsoft SQL Server 2008 Dell Open Manager Virage Video Solution Virage Video Logger

VSS SDK

VSS Client VSX Archive Autonomy SoftSound Server Autonomy Control Center Windows Media Player Vbrick Manager Vbrick Integrated Web Server Vbedit Vbrick Stream Player Plus Windows Media Player Vx Update Norton Ghost AMX Software Asante User Interface Veritas Symantec Backup Utility Veritas Symantec Ghost

Hardware:

QTY MANUFACTURER MODEL DESCRIPTION

1 AMX MXT-1901-PAN 19" Wide Format Touch Panel

1 AMX NX-4200 Netlinx System Controller

1 AMX PSR4.4 Touch Panel Power Supply

1 Avocent MPU2016DAC-001 16 Port KVM Switch

16 Avocent MPUIQ-VMCDV Server Interface Module

1 Biamp TesiraFORTE AI Audio DSP Matrix

12 Black Magic Design ALG2SDI Analog Video/Audio to SDI Converter Card

4 Cobalt Digital 9321 Audio Embedder Card

5 Cobalt Digital 9223-S Encoder Card

3 Cobalt Digital OG3-FR-CN Open Gear Card Frame W/ Network Controller Card

4 Cobalt Digital RM20-9321-B Rear Module for 9321

1 Cobalt Digital RM20-9970-B Rear Module for 9970-QS

1 Dell PowerVault TL1000 LTO-6 Autoloader

1 Dell Keyboard/Mouse for KVM

1 HP LP2480zx 24" Professional LED Monitor

1 HP NQ576AT Speaker Bar System for LP 2480zx

1 Middle Atlantic LACE-40-OP Lace Strip (Qty 6)

2 Middle Atlantic MRK-4036LRD 40RU 36" Deep Equipment Rack

2 Middle Atlantic PD-2015R-NS Power Distribution

4 Panasonic AW-HE40SK PTZ SDI Ceiling Camera

1 Panasonic BT-LH1850PJ 18.5 Broadcast Video Monitor

48 Panduit CJ688TPBU Panduit Mini-Com® TX6™ PLUS Category 6 UTP Jack Module, Blue DATA

1 Panduit CPPLA48WBLY Panduit Mini-Com® Angled Modular Faceplate Patch Panel, 48-Port

48 Panduit UTP28SP7BU 7' Blue 28 AWG Cat 6 patch cable

4 Sennheiser MKE2-P-C Lavalier Microphone with Preamp

2 Surgex SX1115 Power Surge Protector/ Distribution

1 Tripplite SM2200RMDVTAA Rackmount UPS

1 Utah Scientific 100/UDS32 32 x 32 SDI Router

1 Cisco SG500X-48MP-K9 48 Port Ethernet Switch

1 Cobalt Digital 9970-QS Quint Split Multiviewer Card

5 Cobalt Digital RM20-9223-B Rear Module for 9223-S (included)

2 General 7131800 Category 6, 100-ohm, four-pair UTP cable, CMP

VOICE

1 General C3163.41.86 18 Gauge 4 Conductor Plenum Cable 1,000 reel

10 Middle Atlantic Misc Utility Shelf

1 Middle Atlantic SPN-40-36 Side Panels for Equipment Rack

1 Dell R610 Server

1 HP 1630 StoreEasy User Data Consolidation Storage Unit

1 HP Proliant DL 360P Server

1 Panasonic AC 1330 VHS VCR

1 Panasonic TYSP42P5-K Television

1 Tascam 202 MKV Audio Cassette Deck

2 JVC SRDVM 700 MiniDV Recorder/Player

5 VBStar 4300 Vbrick Encoders

Attachment 1 – Affidavit of Non-Disclosure for Non-NCHS Staff (Contractors/Agents)

DEPARTMENT OF HEALTH & HUMAN SERVICES Public Health Service Centers for Disease Control and Prevention

National Center for Health Statistics

3311 Toledo Road Hyattsville, Maryland 20782

Affidavit of Non-Disclosure for Non-NCHS Staff (Contractors/Agents)

The National Center for Health Statistics collects, compiles, and publishes general purpose vital and health statistics which serve the needs of all segments of the health and health related professions. The success of the Center's operations depends upon the voluntary cooperation of States, of establishments, and of individuals who provide the information required by Center programs under an assurance that such information will be kept confidential and be used only for statistical purposes.

NCHS is subject to the restrictions of the Privacy Act, Section 308(d) of the Public Health Service Act and Title V of the E- Government Act of 2002 (PL 107-347) which provides in summary that information obtained under a pledge of confidentiality may be used only for the purpose for which it was supplied, and may not be disclosed, published or released in identifiable form to anyone not authorized to receive it unless the establishment or person supplying the information has consented.

The laws excerpted below provide penalties for unauthorized disclosure of confidential information.

Privacy Act of 1974, 5 U.S.C. section 552a(i)(l): "Any officer or employee of an agency, who by virtue of his employment or official position, has possession of, or access to, agency records which contain individually identifiable information the disclosure of which is prohibited by this section or by rules or regulations established thereunder, and who knowing that disclosure of the specific material is so prohibited, willfully discloses the material in any manner to any person or agency not entitled to receive it, shall be guilty of a misdemeanor and fined not more than $5,000." Paragraph m(1) of section 552a further states that “(1) When an agency provides by a contract for the operation by or on behalf of the agency of a system of records to accomplish an agency function, the agency shall, consistent with its authority, cause the requirements of this section to be applied to such system. For purposes of subsection (i) of this section any such contractor and any employee of such contractor, if such contract is agreed to on or after the effective date of this section, shall be considered to be an employee of an agency.”

Title V of the E-Government Act of 2002 (Section 513 of PL 107-347/Confidential Information Protection and Statistical Efficiency Act or CIPSEA): “Whoever, being an officer, employee, or agent of an agency acquiring information for exclusively statistical purposes, having taken and subscribed the oath of office, or having sworn to observe the limitations imposed by section 512, comes into possession of such information by reason of his or her being an officer, employee, or agent and, knowing that the disclosure of the specific information is prohibited under the provisions of this title, willfully discloses the information in any manner to a person or agency not entitled to receive it, shall be guilty of a class E felony and imprisoned for not more than 5 years, or fined not more than $250,000, or both.”

Your signature below indicates that you have read the above statutes and agree to protect the confidentiality of NCHS data collected under these statutes.

• I affirm I will observe all policies and procedures to protect the confidentiality of NCHS data I access and that I will not disclose confidential information contained in data files, lists, or reports created using NCHS data, as specified under Section 308(d) of the Public Health Service Act, and under penalties set forth in the Privacy Act and section 513 of PL 107-347 (CIPSEA).

• I will not release confidential data to any other person or organization without the permission of NCHS.

• I will access confidential NCHS data only from the offices of my organization unless otherwise authorized.

Name (print) _____________________________ Signature __________________________

Organization_____________________________ Date ______________________________