Attachment_1_SOW_ASPR Surge Staffing.pdf

ASPR Surge Staff 2024 April 29, 2024

Attachment 1 Statement of Work

ASPR Surge Staffing

The Administration for Strategic Preparedness and Response (ASPR) is seeking a vendor to provide surge staffing support for the performance of supporting the agency’s efforts associated with coordinating and implementing disaster response, recovery, information management and logistics operations.

1. BACKGROUND

The Department of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR) is a leader in preparing the nation and its communities to respond to and recover from public health and medical disasters and emergencies. The 2006 Pandemic and All-Hazards Preparedness Act (PAHPA), reaffirmed by the 2013 Pandemic and All-Hazards Preparedness Reauthorization Act (PAHPRA), established the ASPR as the principal adviser to the HHS Secretary responsible for providing integrated policy coordination and strategic direction with respect to all matters related to public health, medical preparedness, and deployment of the federal response for public health emergencies and incidents. ASPR’s mission is to lead the country in preparing for, responding to, and recovering from the adverse health effects of emergencies and disasters by supporting our communities’ ability to withstand adversity, strengthening our health and response systems, and enhancing national health security.

The Office of Response (OOR) is one office under ASPR. Some of the roles of OOR are to support state and local partners when requested, prepare the nation’s healthcare system through the National Healthcare Preparedness Program collaboration, and connect people to real-time public health and medical emergency information through our Regional Emergency Coordinators and our Operations and Fusion Divisions. The Office of Emergency Management is responsible for developing operational plans, analytical products, and training and readiness exercises to ensure the preparedness of the OOR, HHS, the Federal Government, and the public to respond to domestic and international public health and medical threats and emergencies. OOR’s Divisions and the programs under it come together to support HHS’ lead role in Emergency Support Function (ESF) 8 of the National Response Framework (NRF), and for the Health and Social Services Recovery Support Function (RSF) of the National Disaster Recovery Framework (NDRF). When a disaster strikes and overwhelms a community, the ASPR Office of Emergency Management (ASPR/OOR) provides medical care and delivers medical supplies to assist state and local communities in treating people affected by the event. ASPR/OOR helps local communities’ health care systems by enhancing their ability to maintain health care operations, even in the face of an emergency. They accomplish this by providing resources to communities that enable them to facilitate disaster-planning efforts and ensure the health care system can properly respond to threats to their infrastructure. The ASPR/OOR provides resources and expertise to prepare communities for public health and medical emergencies through engaging health care system partners and volunteers from local communities. ASPR/OOR also coordinates health and social service recovery efforts for communities that have been affected by a disaster. ASPR/OOR continuously supports direct and open communication with all federal, state, local, tribal, territorial and non-governmental organization stakeholders. ASPR/OOR helps these stakeholders save lives, mitigate suffering, and preserve health through planning and training for emergencies, and coordinating the response to public health and medical emergencies. ASPR/OOR provides decision-makers with in-depth information and analysis of trends to better respond to a public health or medical emergency. ASPR/OOR accomplishes this by providing tools for the United States Government (USG), state and local health departments and other entities to track public health and medical emergencies in a specified community.

OOR is also responsible for ensuring that ASPR has the systems, logistical support, and procedures necessary to coordinate the Department’s operational response to acts of terrorism and other public health and medical threats and emergencies. ASPR/OOR is the lead for interagency planning and response activities required to fulfill HHS responsibilities under ESF #8 of the NRF, HSPD #8 (This directive describes the way federal departments and agencies will prepare for such a response, including prevention activities during the early stages of a terrorism incident) and HSPD #10 (This directive outlines the USG policy for Biodefense in the 21st century and provides a comprehensive framework for our nation's biodefense.). ASPR/OOR maintains regional planning and response coordination capabilities and has operational responsibility for HHS functions related to the National Disaster Medical Systems (NDMS). OOR acts as the primary operational liaison to emergency response entities within HHS (e.g., FDA, HRSA, SAMHSA, CDC), the interagency community (e.g., HDS, VA, DoD), and the public.

The National Health Security Strategy (NHSS) intends to refocus the patchwork of disparate public health and medical preparedness, response, and recovery strategies. The NHSS ensures that the nation is prepared for, protected from, and resilient in the face of health threats or incidents with potentially negative health consequences. This refocusing strengthens the community, integrates response and recovery systems, generates a framework for accountability and continuous quality improvement, and creates seamless coordination between all levels of the medical system. The NHSS provides a common vision for how the nation will achieve national health security.

Under the NHSS, ASPR’s areas of program emphasis are:

a. Enhancement to the State and local medical and public health preparedness -primarily health departments and hospitals.

b. Development and use of National and Departmental policies and plans relating to the response to public health and medical threats and emergencies (e.g., Emergency Support Function (ESF) #8 of the National Response Framework (NRF), Homeland Security Presidential Directives (HSPD) #5, #8 and #10, HHS’s Concept of Operations Plan for Public Health and Medical Emergencies (CONOPS) and the Incident Response Coordination Team (IRCT).

c. Coordination with relevant entities inside and outside HHS such as State, local and Tribal, Regional and Federal public health and medical officials, the Departments of Homeland Security (DHS), Defense (DOD), Veterans Affairs (VA), Justice (DOJ), the Homeland Security Council (HSC), other ESF #8 partner organizations and others within the National security community.

d. Rapid public health and medical support to Federal, State, local and Tribal governments who may be responding to incidents of national significance or public health and medical emergencies.

e. Coordinate and participate in research, development, and procurement activities related to public health emergency medical countermeasures destined for the Strategic National Stockpile.

f. Leadership in international programs, initiatives, and policies that deal with public health emergency preparedness and response related to naturally occurring threats such as infectious diseases and deliberate threats from biologic, chemical and radiation sources; and

g. Leadership and oversight on medical, science, and public health policies, issues, and programs.

Updated in June 2016, the National Disaster Recovery Framework (NDRF) describes and institutionalizes agency-wide approaches to prepare for, plan for, and manage disaster recoveries.

The NDRF seeks to provide a structure for all Federal agencies to participate in ongoing disaster planning and recovery that would facilitate problem-solving, improved access to resources, and foster coordination among state and Federal agencies and nongovernmental partners and stakeholders. The Department of Health and Human Services (HHS), through the Administration for Strategic Preparedness and Response (ASPR), leads the Health and Social Services Recovery Support Function (RSF) of the NDRF. In this role, ASPR provides technical assistance through interagency coordination, post-disaster impact assessments, and the deployment trained disaster recovery experts.

2. PURPOSE AND SCOPE

This requirement aims to find a qualified contractor who can provide the necessary subject matter expertise to support ASPR’s Disaster Recovery and Logistics Operations.

ASPR’s Disaster Response, Recovery, and Logistics Operations will be supported directly by ASPR Office of Response (OOR) staff and with HHS staff among HQ, Regional Office, and field-based locations. The nature and scope of ASPR’s Disaster Response, Recovery, and Logistics Operations is contingent on the location of major disasters and the need for ASPR disaster recovery technical assistance. The contractor shall be capable of deploying staff experts in public health, environmental health, public health emergency response, behavioral health, and social services (including expertise in the post-disaster impacts on children and youth) to conduct necessary analysis, planning support, workshop facilitation, and research anywhere in the United States and its territories for several weeks to months at a time after a disaster for response (ESF #8), recovery (Health and Social Services RSF), or logistics (response and recovery).

3. APPLICABLE DOCUMENTS

• National Disaster Recovery Framework (NDRF)

• Federal Interagency Operational Plan (FIOP)

• H&SS RSF Concept of Operations

• Presidential Policy Directive (PPD) – 8, National Preparedness

• National Health Security Strategy

• Post-Katrina Emergency Management Reform Act (PKEMRA)

• Sandy Recovery Improvement Act (SRIA)

4. CONTRACT TYPE

This requirement is a single Indefinite Delivery Indefinite Quantity (IDIQ) award to provide disaster recovery technical assistance for a base period of twelve (12) months with four (4) twelve

(12) month option periods. The contract type is a hybrid contract: Fixed Firm Price (FFP) base IDIQ; and FFP, Time & Materials (T&M) or Labor Hour (LH) Task Orders (TO). This requirement is a total 100% set-side for Small Business concerns. This IDIQ does not obligate funds. The Government is obligated only to the extent of authorized orders are made against the IDIQ.

5. PERIOD OF PERFORMANCE

The period of performance of this contract will be one (1) 12-month Base Year, from the date of award, with four (4) 12-month Option Years.

6. TECHNICAL REQUIREMENTS/TASKS

The contractor(s) shall participate in a Government-scheduled kick-off meeting after the award.

The kick-off meeting aims to (1) aid both the Government and contractor personnel in achieving a clear and mutual understanding of all requirements and (2) identify and resolve potential problems.

Tasks:

1. Conduct a Post-Disaster Impact Assessment

2. Deployable Health and Social Services Subject Matter Expertise

3. Deployment of Recovery Technical Assistance Teams

4. Disaster Recovery Planning and Technical Assistance

5. Incident Management Support

6. Other Management Consulting Services

7. Deployable Supply Chain Management Subject Matter Expertise

8. Deployable Information Technology Subject Matter Expertise

Note: See the pricing schedule for the required labor categories for each task.

a. TASK 1: Conduct a Post-Disaster Impact Assessment

The Contractor shall provide Health and Social Services impact assessments to the Government/point of contact will be addressed at the task order level. These assessments are generally compiled between 2 and 12 months following a disaster. These assessments are descriptive in nature, describing the qualitative and quantitative data related to the Area of Interest (AOI). Sources from this information are derived from Federal, state, tribal, territorial, local, private sector, and non-profit sources. The assessments will derive the impacts, unmet needs, and systemic recovery challenges stemming from a major disaster across all nine H&SS core mission areas. These assessments do not collect personally identifiable information or personal health data.

Below is a summary of the type of information typically included (but not limited to) in these assessments:

• Establishing a pre-disaster health and social services baseline:

o Demographic data o Health care systems attributes, assets, and performance data o “Spectrum of services” information about the social services system o Children and youth assets, facilities, and support capabilities o Pre-disaster access to services information o Attributes describing the H&SS nine core mission areas

Public Health Health Care Services Behavioral Health Environmental Health Food, Drug, and Regulated Medical Product Safety Social Services Referral to Social Services / Disaster Case Management Long-term Recovery Impacts to Responders Children in Disaster

• Conduct raw data collection from impacted areas, providers, and organizations

• Establish post-disaster impact analysis:

o Public Health Impacts o Health Care Services Impacts o Behavioral Health o Environmental Health Impacts o Food, Drug, and Regulated Medical Product Safety o Social Services Impacts o Referral to Social Services / Disaster Case Management o Long-term Recovery Impacts to Responders o Children in Disaster

Below are examples of the data sources that can be used in the assessment:

• FEMA Individual Assistance and Public Assistance statistics

• US DOL and state unemployment data

• Contractor conducted (and Paperwork Reduction Act-compliant) surveys of public health agencies, health systems, schools, and other health and social services-related stakeholders

• Demographic data

• Programmatic capabilities from Federal, state, tribal, territorial, private sector, and non-profit sources

Data in these assessments is augmented by Geographic Information Systems (GIS) analysis and include practical recommendations for how the community(ies) can address their recovery challenges.

The contractor will prepare Post-Disaster Impact Assessments by working collaboratively with HHS/ASPR regional (including field) and HQ staff to support the data gathering, analysis, and report preparation. When required, final work products are to be expected within a timeframe established at the time of the task order (dependent on the field analysis requirements). Generally, these assessments occur between 30 and 90 days from task issuance; the Government may require an on-site presence by the contractor within one (1) week to begin the assessment process.

Deliverables:

a. Collect data of qualitative and quantitative data elements described above (at a minimum) to include desktop data collection, field surveys, workshops, and through other methods as determined appropriate by HHS/ASPR. The data will be provided to the Government/point of contact will be addressed at the task order level.

b. Provide data analysis, to the Government/point of contact will be addressed at the task order level, and may include but is not limited to:

i. Statistical analysis

ii. GIS development and subsequent spatial analysis

c. Provide Inspection and Acceptance reports to the Government/point of contact will be addressed at the task order level.

i. All reports shall be prepared professionally without spelling, grammar, or other errors.

ii. All reports shall be written, to the furthest extent possible, objectively and without passing judgment on Federal, state, tribal, territorial, private sector, or non-profit entities (e.g., avoiding the use of language such as: “The state must consider ”).

iii. Final versions of reports will be completed in a “publication ready” style and format.

iv. Reports will be prepared using MS Office software and will be packaged and submitted to ASPR in electronic formats (e.g., DOC, DOCX, and .PDF) and two printed, bound, color-printed copies.

d. Provide weekly progress reports to the Contracting Officer Representative (COR)

e. Provide Project Management and Quality Assurance Plan to the COR and the Contracting

Officer.

i. Project management and quality assurance plan – task-specific, shall be required with the resumes when the task order notice is provided.

b. TASK 2: Deployable Health and Social Services Subject Matter Expertise

The contractor shall provide a deployable Subject Matter Expertise (SME). When field requirements have been identified by ASPR, an on-site presence may be required in a FEMA Joint Field Office or other field office location to provide subject matter expertise to inform state, regional, and local health and social services recovery planning. This on-site presence (the SME) can also be utilized in support of Health and Social Services Recovery Support Function (RSF) initiatives where the contractor may represent ASPR (this instruction will come from the government) and participate in town hall meetings, community planning meetings, planning exercises, health and social services recovery project concept development, and other applicable uses of health and social services subject matter expertise. The on-site subject matter expert shall provide planning and technical assistance support to HHS/ASPR personnel including but not limited to research and development to conduct a Mission Scoping Assessment; development of a Recovery Support Strategy; and ad hoc support to design, plan, and implement recovery-focused technical assistance initiatives. The contractor SHALL only provide subject matter expertise on health and social services in a post-disaster environment and NOT present the impression that their opinion is the official or un-official position of ASPR on funding potential projects. ASPR staff will be stationed at the field site with the contractor or at the ASPR Regional Office and the contractor shall defer any policy questions or issues immediately to the ASPR staff person.

Deliverables:

1. Provide candidate resumes for evaluation by the Government to the COR and the

Contracting Officer. Upon agreement of selecting the subject matter expert, they will be able to travel to any FEMA Joint Field Office in the United States or its territories on short notice (as soon as 72 hours) to provide subject matter expertise described above.

2. Provide weekly reports to COR on meetings attended, issues identified, and other activities.

3. Submit a transition plan when field operations are anticipated to conclude to the

Government/point of contact will be addressed at the task order level.

4. Provide a Project Management and Quality Assurance Plan to the COR and Contracting

Officer.

c. TASK 3: Deployment of Recovery Technical Assistance Teams

The contractor shall be capable of deploying a recovery technical assistance team in addition to conducting Health and Social Services Impact Assessments. The recovery technical assistance team shall bring together subject matter experts on key recovery issues, working with state and local partners to:

• Host workshops

• Plan task force-level meetings

• Convene resource fairs

• Other technical assistance events that require a surge in targeted expertise to work through complex recovery challenges

Altogether, these initiatives are designed to bring Federal, state, local, private, and non-profit stakeholders together to collaborate on furthering Health and Social Services recovery. The deployment of the recovery technical assistance team is a logistically intensive activity that can require extensive involvement from community stakeholders, the solicitation of support from invited experts, and the coordination of Federal and state experts. Deployments generally occur within 1-2 months of task issuance and can occur anywhere in the United States. Final reports are typically due 60-90 days after the site visit.

Deliverables:

Task includes but are not limited to:

1. Determine the scope of health and social services recovery issues.

2. Engage non-federal participants (professional volunteer, state, and other experts) with specialties in identified recovery issues.

3. Identify and coordinate with local leadership.

4. Support the local leadership in developing the agenda, recommending community participant types, and other support as needed.

5. Conduct research to prepare background materials for the recovery technical assistance team with demographic data, health and social services system attributes, information on the social services continuum of care, background on long-term public health plans and priorities, and the key recovery issues.

6. Provide a facilitator to lead the 2-3 day site visit. The facilitator shall lead discussions on highly sensitive issues of great importance to the community. The facilitator shall also ensure external recovery technical assistance team participants are on-site and mitigate any on-site logistical challenges.

7. Compile a final report capturing the issues discussed in the site visit and solicit input from the panelists to identify immediate, short, intermediate, and long-term activities the community could consider to further its health and social services recovery to the Government/point of contact will be addressed at the task order level.

8. Prepare a weekly report on recovery technical assistance team deployment progress to the Government/point of contact, which will be addressed at the task order level.

9. Provide a Project Management and Quality Assurance Plan to the COR and Contracting Officer:

i. The project management and quality assurance plan, which is task-specific, will be required with the resumes when the task order notice is provided.

d. TASK 4: Disaster Recovery Planning and Technical Assistance

The contractor shall provide subject matter expertise to support health and social services-related disaster recovery planning and strategy development at the community, regional, state, or multi-state levels, in addition to the technical assistance described in Tasks 1, 2, and 3. This expertise shall be leveraged to coordinate and meet with community stakeholders, convene community engagement sessions, identify major recovery issues and themes, and design/develop strategies to address those issues in a way that will be acceptable to the communities supported. The planning assistance shall be consistent with the guidelines included in the Comprehensive Planning Guide (CPG) 101 and shall include all levels of planning (strategic, operational, tactical) and all levels of integration (horizontal and vertical).

Some of the planning and technical assistance support activities include, but are not limited to:

- Project planning and management in concert with other community, regional, or state-wide public health, health systems, and social services recovery

- Development of detailed work plan for each phase of the planning process

- Identifying and addressing ancillary issues to the process

- Assisting in identifying Recovery Task Force and Sector Committee members

- Issuing invitations to Recovery Task Force and Sector Committee prospects

- Developing and maintaining contact database for all working groups, staff, researchers, and others as needed

- Serving as the point of contact for project communications, primarily by electronic means

- Determining the need for regular informational pieces for Recovery Task Force, Sector

Committees and/or interested stakeholder groups and policymakers

- Developing background materials and meeting materials

- Coordinating planning group work with research efforts

- Developing cumulative work product for the Recovery Task Force and Sector Committee discussions

- Facilitating expert or specialized training for targeted recovery issues

- Planning and coordinating the recovery forums - event planning tasks

- Facilitating statewide planning and recovery forums

- Producing written findings from the statewide forums

- Drafting Sector Committee reports for deliberation

- Drafting recovery implementation plans

- Consulting with community, regional, or state-wide health and social services agencies on implementation phases to follow

- Closing the planning process with letters of appreciation and other final activities

Generally, these planning activities occur between 30 and 90 days from task issuance; the Government may require an on-site presence within one (1) week to begin the assessment process.

The Contractor shall have the capacity to perform an Impact Assessment anywhere in the United States and its territories when required by HHS/ASPR.

1. Conduct community, regional or state-wide planning engagements/meetings.

2. Develop and submit disaster recovery plans and strategies that are accepted by community officials to the Government/point of contact will be addressed at the task order level.

3. Submission of a transition plan when field operations are anticipated to conclude to the

Government/point of contact will be addressed at the task order level.

4. Report bi-weekly progress in planning efforts to the Government/point of contact will be addressed at the task order level.

5. Provide a Project Management and Quality Assurance Plan to the COR and the Contracting

Officer:

e. TASK 5: Incident Management Support

The contractor shall have the capability to support the agency in supporting incident management tasks post disaster. Some of the activities that could be utilized under this task include, at a minimum:

1. Information management and reporting

2. Logistics requirements support for recovery missions

3. Administrative support (e.g., accountability, travel coordination, onboarding support)

4. Internal planning and project management support

5. Performance analysis

Performance of this task shall occur at HHS HQ in Washington, DC and/or at any post-disaster deployment location within the United States.

1. Provide final reports, briefing materials, meeting notes, or other final work products associated with strategic planning, subject matter expertise, meeting facilitation, disaster recovery exercise support, performance analysis, and business process improvement tasks to the Government/point of contact will be addressed at the task order level.

2. Provide Project Management and Quality Assurance Plan to the Government/point of contact will be addressed at the task order level:

i. Project management and quality assurance plan – task-specific, shall be required with the resumes when the task order notice is provided to the COR and the Contracting Officer.

f. TASK 6: Other Management Consulting Services

The contractor shall have the capability to support the agency in delivery of additional management consulting resources to meet short-term and/or urgent ASPR mission requirements. Some of the activities that could be utilized under this task include, at a minimum:

1) Provide strategic planning

2) Provide subject matter expertise on topics related to disaster recovery, health and social services, children and youth in disasters, behavioral health, education impacts, environmental health, responder health and well-being, and health-driven community planning.

3) Senior level meeting facilitation

4) Disaster recovery exercise support and facilitation

5) Performance analysis

6) Provide business process improvement

Performance of this task shall occur at HHS HQ in Washington, DC and/or at ASPR’s Regional Offices in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Dallas, TX; Chicago, IL;

Kansas City, MO; Denver, CO; San Francisco, CA; Seattle, WA; or other locations in the United States designated by ASPR.

1. Provide final reports, briefing materials, meeting notes, or other final work products associated with strategic planning, subject matter expertise, meeting facilitation, disaster recovery exercise support, performance analysis, and business process improvement tasks to the Government/point of contact will be addressed at the task order level.

2. Provide Project Management and Quality Assurance Plan to the Government/point of contact will be addressed at the task order level:

i. Project management and quality assurance plan – task-specific, shall be required with the resumes when the task order notice is provided to the COR and the Contracting Officer.

g. TASK 7: Deployable Supply Chain Management Subject Matter Expertise

The Contractor shall provide an on-site presence (SME) which may be required in the Incident Response Coordination Team, Logistics Emergency Management Group, Mission Support Center depending on the field requirements identified by ASPR. This person shall provide subject matter expertise in conducting logistical planning, inventory and resource management, and supply chain management activities. Specific logistical planning, inventory and resource management, and supply chain management tasks may be assigned by the designated contract monitor. Typical tasks that are assigned include:

• Maintaining accountability of government assets.

• Updating standardized forms or situation reports.

• Inventorying and repacking medical logistics items.

• Coordinating replenishment of material.

• Coordinating surface and air transportation activities.

• Providing incidental transportation services (should have a standard valid State driver’s license).

This on-site presence (SME) shall have a basic understanding of the National Response Framework (ESF #8), National Incident Management System (NIMS), and have completed the ICS Course 100/200 from the Federal Emergency Management Agency, Emergency Management Institute.

The contractor SHALL only provide subject matter expertise and services to perform specific logistical planning, inventory and resource management, and supply chain management tasks and NOT present the impression that their opinion is the official or un-official position of ASPR. ASPR staff will be stationed at the field site with the contractor or at the ASPR Regional Office and the contractor shall defer any policy questions or issues immediately to the ASPR staff person.

The work is primarily performed in an office-like setting involving everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, residences, and private or commercial vehicles. This work may require travel on short notice to disaster areas with only minimal comforts. Working in austere living conditions during disasters can often occur. During a response, the work may be performed in settings in which there is regular and recurring exposure to moderate discomforts and unpleasantness such as high levels of noise in contractor plants, high temperatures in warehouses, or adverse weather conditions at open storage sites. The work may require use of protective clothing or gear such as protective helmets, masks, gowns, coats, boots, goggles, gloves, or shields. Similarly, the work may require to following special precautions when working around storage areas containing explosives, corrosives, or highly combustible materials.

1. Provide subject matter expertise described above who shall be available to travel to any designated event, training, and exercise, or response site in the United States and its territories on short notice (within two (2) weeks).

2. Complete logistical planning, inventory and resource management, and supply chain management tasks assigned by the designated COR.

3. Provide routine reports or updates to the designated contract monitor on assigned tasks accomplished, meetings attended, issues identified, and other activities.

4. Submit a transition plan to the Government/point of contact will be addressed at the task order level when field operations are anticipated to conclude or during personnel rotations for continuity purposes.

5. Provide a Project Management and Quality Assurance Plan to the COR and Contracting Officer:

i. The project management and quality assurance plan, which is task-specific, will be required with the resumes when the task order notice is provided.

h. TASK 8: Deployable Information Technology Subject Matter Expertise

The contractor shall provide subject matter expertise that shall provide information technology expertise to provide helpdesk services, monitor, or conduct maintenance of IT systems such as PCs and laptops with Windows operating systems. Depending on the field requirements identified by ASPR, an on-site presence (SME) may be required in the Incident Response Coordination Team, Logistics Emergency Management Group, and Mission Support Center.

This on-site presence SME shall conduct helpdesk services, monitor, or maintain IT systems system services in support of the Logistics Section of the Incident Response Coordination Team, Emergency Management Group, or Mission Support Center. Typical tasks that are assigned include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Maintain daily performance of computer systems.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Install computer peripherals for users.

• Resolve technical problems with Local Area Networks (LAN).

• Reinstall a standard approved government image on systems.

This on-site presence SME shall have a basic understanding of the National Response Framework (ESF #8), National Incident Management System (NIMS), and have completed the ICS Course 100/200 from the Federal Emergency Management Agency, Emergency Management Institute.

The work is primarily performed in an office-like setting involving everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, residences, and private or commercial vehicles. This work may require travel on short notice to disaster areas with only minimal comforts. Working in austere living conditions during disasters can often occur. During a response, the work may be performed in settings in which there is regular and recurring exposure to moderate discomforts and unpleasantness such as high levels of noise in contractor plants, high temperatures in warehouses, or adverse weather conditions at open storage sites. The work may require the use of protective clothing or gear such as protective helmets, masks, gowns, coats, boots, goggles, gloves, or shields. The work may require following special precautions when working around storage areas containing explosives, corrosives, or highly combustible materials.

1. Provide subject matter expertise described above who are available to travel to any designated event, training and exercise, or response site in the United States and its territories on short notice (within two (2) weeks).

2. Provide IT Helpdesk services or system maintenance on assigned IT systems.

3. Provide routine reports or updates to the designated contract monitor on assigned tasks accomplished, meetings attended, issues identified, and other activities.

4. Submit a transition plan when field operations are anticipated to conclude or during rotations of personnel for continuity purposes.

5. Provide a Project Management and Quality Assurance Plan to the COR and Contracting

Officer:

i. Project management and quality assurance plan – task-specific, shall be required

List of labor categories and qualifications:

(The Government may allow substitution of years’ experience or professional certifications for Graduate level master’s Degrees, if the experience in the proposed resume demonstrates the necessary expertise and capabilities expected for the labor category requirements).

1. Senior Consultant (Master’s Degree and 10 years’ experience)

Serves as project lead of a specific consulting assignments, to include leading a team of consultants or subject matter experts. Applies practical experience and theoretical knowledge and expertise to solution development. Ensures the accomplishment of project activities and objectives. Provides a broad range of consulting services, including program planning, strategy development, program execution, evaluation, and policy development. Utilizes experience and expertise to contribute to the development of deliverables. Leads or assists in discussions and meetings with the client or project team. Performs a variety of tasks that require both practical and experience and theoretical, state-of-the-art, technical knowledge in specialty areas.

2. Subject Matter Expert (Master’s Degree and 10 years’ experience or equivalent)

Serves as a subject matter expert in a specialized topic that supports health and social services recovery. Applies practical experience and theoretical knowledge and expertise to solution development. Ensures the accomplishment of project activities and objectives. Provides targeted support based on their discipline, conducts any necessary program planning, assessment, evaluation, and technical reports. Leads or assists in discussions and meetings with the client or project team. Performs a variety of tasks that require both practical and experience and theoretical, state-of-the-art, technical knowledge in specialty areas.

3. Project Manager (Master’s Degree and 10 years’ experience)

Provides oversight and management to overall contract operations often involving multiple projects/tasks and groups of personnel at multiple locations. Maintains and manages relationships with senior level management within the client organization.

Ensures quality standards and work performance on all task orders and projects; plans, organizes, and oversees work efforts; assigns resources; manages personnel; and monitors overall project and contract performance. Directs and conducts facilitation and related decision support services for agencies, working groups, and teams. Utilizes standard project management practices and methodology to reliably produce expected contract outcomes.

4. Consultant (Master’s Degree and 5 years’ experience)

Serves as subject matter expert of a specific consulting assignments, to include supporting a team of other subject matter experts. Applies practical experience and theoretical knowledge and expertise to solution development. Ensures the accomplishment of project activities and objectives. Provides a broad range of consulting services, including program planning, strategy development, program execution, evaluation, and policy development. Utilizes experience and expertise to contribute to the development of deliverables. Leads or assists in discussions and meetings with the client or project team. Performs a variety of tasks that require both practical and experience and theoretical, state-of-the-art, technical knowledge in specialty areas.

5. Lead Planner I (Bachelor's Degree and 5 years’ experience)

Manages and performs required analysis to validate or change, modify, improve and implement plans and procedures. Facilitates organizational dissemination of findings and resulting recommendations using appropriate techniques. Facilitates group briefings and discussions to enable the development of plans and other decisions.

6. Lead Planner II (Master’s Degree and 5 years’ experience)

Senior expert that leads and performs required analysis to validate or change, modify, improve and implement plans and procedures. Facilitates organizational dissemination of findings and resulting recommendations using appropriate techniques. Facilitates group briefings and discussions to enable the development of plans and other decisions.

7. Analyst (Bachelor’s Degree and 3 years’ experience)

Performs analyst functions including data collection, interviewing, data modeling, project testing, and creation of project testing, and creation of performance measurements to support project objectives. Records discussion content and related facilitation support services.

8. Junior Analyst (Bachelor's Degree and 1 year experience)

Performs junior analyst functions including raw data collection, interviewing, basic statistical analysis, conducts as needed research, and creation summary reports of mission activities to support project objectives. Records discussion content and related facilitation support services.

9. Writer/Editor (Bachelor's Degree and 3 years’ experience)

Performs various design development, technical editing, and word processing, including graphics, websites, and spreadsheets.

10. Senior GIS Consultant (Bachelor's Degree and 5 years’ experience)

Serves as a senior member of consulting teams as a task manager or as a project leader on projects of limited scope and complexity. As a consulting team member, collects, analyzes, and interprets geospatial data. Produces high-quality mapping products to support recovery operations, designs and conducts geospatial analyses, and is highly proficient in the use of ESRI GIS products and other commonly used geospatial data platforms. Develops, or participates in the development of, assignment methodology.

11. Junior GIS Consultant (Bachelor's Degree and 1 years’ experience)

As a consulting team member, collects, analyzes, and interprets geospatial data. Produces high-quality mapping products to support recovery operations, conducts geospatial analysis, and is highly proficient in using ESRI GIS products and other commonly used geospatial data platforms.

Develops or participates in the development of assignment methodology.

12. Senior Supply Chain Consultant (Bachelor's Degree and 10 years’ experience)

Provides the planning, developing, implementing and managing of tasks to maintain and improve the supply chain and meet program performance goals. Recommends measures to improve methods, performance, and quality of product or service, and suggests changes to increase efficiency or effectiveness. Manages the development and utilization of tools to improve inventory control, asset management and visibility. Defines the support requirements, develops and acquires the required support, and provides required operational support for locations worldwide. Performs best value analysis, seeks systems readiness and reliability improvements, and conducts Life Cycle Costs planning and improvements.

13. Senior Logistics Coordinator (Bachelor's Degree and 3 years’ experience)

Assists with the logistical aspects of meetings, conferences, and special events. Also assists with videoconferences, focus group meetings, field tests, and webcasts. Contribute to the marketing efforts –direct mail, radio, press, e-mail and other channels to communicate messages effectively. Contribute to the preparation of invitations. Contribute to the maintenance of participant or applicant database. Field questions about registration and meeting agenda.

Research travel arrangements for meeting planners. Track registration fees and payments. Send and collect reimbursement forms of meeting participants. Check honoraria and keeps list of payments. Contribute to the preparation, reproduction, and distribution of conference materials.

Research information about possible room setup, audiovisual equipment, and other on-site meeting needs. Assist meeting planners with on-site work, including telephone, fax, transportation, and related requests from participants. Assist meeting planners in arrangements for video conferences, Webcasts, focus groups, and field tests.

14. IT Technician (Associate Degree and 5 years’ experience)

PC and client/server support responsible for diagnosing, troubleshooting, and resolving client issues with hardware or software maintenance, installations, and upgrades; provides service by communicating with technical and non-technical staff; resolves computer problems in person, via telephone or from a remote location; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, applications, accounts, services, and operating systems.

15. Helpdesk Technician (Any one of the following: CompTIA A+, Network+ & Security

+Cisco Certified Network Associate (CCNA) (Professional Certificate or Associate Degree and 3 years’ experience)

Provides phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Serves as the initial point of contact for troubleshooting network applications and hardware and software PC and printer problems.

16. Lead IT Planner I (Bachelor's Degree and 5 years’ experience)

Manages and performs required analysis to validate or change, modify, improve and implement plans and procedures. Facilitates organizational dissemination of findings and resulting recommendations using appropriate techniques. Facilitates group briefings and discussions to enable the development of plans and other decisions.

17. Lead IT Planner II (Master’s Degree and 10 years’ experience)

Senior expert that manages and performs required analysis to validate or change, modify, improve and implement plans and procedures. Facilitates organizational dissemination of findings and resulting recommendations using appropriate techniques. Leads and facilitates group briefings and discussions to enable the development of plans and other decisions. Debriefs stakeholders on outcomes of collaborative decision efforts.

18. Senior IT Consultant (Bachelor's Degree and 5 years’ experience)

Serves as a senior member of consulting teams as a task manager or as a project leader on projects of limited scope and complexity. As a consulting team member, collects, analyzes, and interprets data in one or more information technology specialties. Develops or participates in the development of assignment methodology.

19. Senior IT Coordinator (Professional Education Certificate and 5 years’ experience)

Performs day-to-day management of IT support operations, possibly involving multiple tasks and groups of personnel at multiple locations, on a single IT project. Demonstrates skills in the scope of work IT encompassed by the task order; provides technical guidance to the project team in work performance and reviews the quality of all work products. Organizes, directs, and coordinates the planning and production of all contract support activities. Responsible for staffing, project planning, project financials, and staff direction and oversight. Can act as the Program Manager as required in managing contract performance. Possesses knowledge in software and hardware related IT field or discipline. Supports assessments of organization’s challenges using specializes skills and knowledge. Contributes to executing project or task plan and helps troubleshoot IT-related logistics challenges.

Note: Resumes will be required at task order level and must have the minimum qualifications as stated in the labor categories and qualifications above.

7) TRAVEL

The contractor is expected to have the capability to travel to any disaster field office in the United States within a minimum of one (1) week of notification (task issuance). Travel requirements will range from short-term in nature (1-2 weeks) to longer-term (2-3 months). Some tasks may require longer travel (up to six months). If the contractor needs to alter its staffing plan to meet travel requirements, adjustments in staffing and a transition plan for staff in the field must be submitted to the COR for review and concurrence and to the Contracting Officer for approval. If personnel are deployed for longer than 30 days, reloading of personnel and travel costs are authorized on a case-by-case basis with COR/CO approval in advance. Personnel should not be deployed longer than eight (8) weeks without a break from the disaster area, unless the deployed personnel request to stay deployed without a break. It is the contractor’s responsibility to ensure there is a seamless transition between staff demobilizing and staff arriving at the disaster site. A travel contract line item (CLIN) will be added to the task order as a cost reimbursable CLIN. Only travel-related expenses in accordance with FAR 31.205-46, Travel Costs can be submitted under this CLIN. For staff deployed for more than 45 days, those staff will be allowed “rotations” at home for short periods of respite.

The contractor shall adhere to the following travel regulations FAR 31.205-46, Travel Costs.

(a)(2)(i) Federal Travel Regulations (FTR), prescribed by the General Services Administration, for travel in the contiguous United States.

8) OTHER REQUIREMENTS

Emergency Response Plan

The Contractor shall ensure that all individuals assigned to this contract are appropriately oriented to the policies and procedures of the areas that they may be working in.

Periodic Inspections

The Contractor's performance and the quality of services provided hereunder shall be subject to final inspection and acceptance by the CO in conjunction with the Contracting Officer Representative (COR). The COR shall periodically conduct on-the-job inspections to determine the overall quality of contract performance, the job knowledge of individual employees, the effectiveness of training, and to observe and determine the conduct and appearance of personnel.

Conference/Meeting Facilities

The Contractor, if responsible for the selection of a conference/meeting facility for 30 or more attendees, shall consider a minimum of three (3) sites and select the site offering the most cost savings to the Government upon approval of the CO.

The Contractor shall ensure that all facilities, meetings and seminars held pursuant to this contract are accessible to persons with disabilities.

Reporting Requirements

A monthly status report from the contractor shall be required and used to discuss any potential issues or accomplishments that may arise during the course of the contract. This report will be sent to the Program Manager, the CO and the COR. Should further discussions be required, the COR will work with the CO to setup a meeting to discuss any issues.

Overtime

The Contractor shall occasionally be required to perform services after hours, which include evenings, weekends and holidays. Overtime could be required, with prior approval of the COR and the CO.