Statement_of_Work__Aviation_Ground_Support.pdf

Statement of Work, August 2019 Page 1 of 19

SECTION C – DESCRIPTION/STATEMENT OF WORK

Aviation Ground Support (AGS) and Airfield Operation and Management

(AOM) Services for HHS/ASPR

C.1 Background In disaster situations, the Federal government responds to requests from States, territories, tribes, or local governments for assistance with evacuating individuals with medical needs. The Federal

Emergency Support Functions (ESFs) identify the specific support activities to be provided by each agency involved in emergency response. The movement of medical evacuees is one component of the process, and is led under ESF-8, Public Health and Medical Services, by the Department of Health and

Human Services (HHS). Medical evacuees, their Non-Medical Attendants (NMAs), their family members, and associated luggage are tracked, transported, and provided definitive medical care primarily, but not always, through the National Disaster Medical System (NDMS). NDMS is a partnership between the

Department of Health and Human Services (HHS); Department of Defense (DOD), Department of

Veterans Affairs (VA), and the Department of Homeland Security (DHS). However, in the case of an

International event that requires a mass movement of US citizens, HHS may also be requested to provide transportation assistance for medical evacuees, their family members, US government personnel, or other designated individuals from international locations to another international location and/or to a US state, territory, or possession for definitive medical care or a return home.

HHS extensive planning of evacuation procedures has the potential to prevent the unnecessary loss of life in the days prior to landfall of a hurricane or other major disaster. The planning and execution of an evacuation relies on many modes of transportation including ground, air, watercraft, and rail methods.

The purpose of this Statement of Work (SOW) is to obtain aviation ground support services and/or airfield operations and management services at designated airports to assist in the safe and timely evacuation of NDMS patients, NMAs, family members, responders, and/or anyone identified to receive

Federal support from HHS (for the purposes of this SOW, these individuals will be referred to as a

“disaster evacuee”) who may need airlift to pre-designated locations and/or Host States in the event of a major disaster. In the event of a declared emergency or major disaster, air evacuation operations will be conducted at designated airports. HHS, along with state and local and/or international authorities, will be responsible for transporting evacuees, to include individuals with disabilities and those with access and functional needs (AFNs), to safe harbor locations outside of the disaster impacted area.

One planning example (based on a Gulf Coastal Hurricane Scenario) is that an air evacuation of up to

20,000 general population and 1,063 disaster evacuees (in this scenario, consisting only of critical care and med surge patients) from an incident area will occur during a potential or actual driven evacuation.

HHS will move critical and in-hospital care patients via medical aircraft and outpatients and non- medical patients via general aviation resources. All aircraft will be either contracted, Department of Defense

(DOD), or other agency aircraft. HHS, through its partners, will secure the appropriate number of aircraft to transport non-ticketed disaster evacuees with baggage within a twenty-eight (28) hour operating window to designated Aerial Ports of Debarkation (APOD). The aircraft will be a combination of narrow

Statement of Work, August 2019 Page 2 of 19 body and wide body airframes. A temporary terminal and screening facility for evacuation of disaster evacuees will be identified before the onset of an event such as a hurricane.

In addition to evacuation of disaster evacuees, there will also be a simultaneous evacuation of an expected surge (approximately 30,000) of ticketed passengers (including tourists). The airline industry has pledged to fly all ticketed passengers out of the commercial terminal in the event of a required evacuation. This will be accomplished by adding additional sequences to the current flight schedule and/or aircraft with greater passenger capacity but may include additional aircraft contracted through the DOD or other mechanism. Those ticketed passengers will depart as they normally would through the terminal. As a result, the commercial flight ground support personnel and equipment is assumed to be unavailable to support the additional disaster evacuation flights.

The evacuation flights for disaster general population and patient evacuees will share the airfield tarmac but use a separate Transportation Security Agency (TSA) screening facility. TSA will deploy additional screeners and security from the Federal Air Marshal Service (FAMS) to support the increased passenger and baggage screening demands. These evacuees will be transported to the airport via surface transportation contracted by state, local or federal authorities. The surface transportation may be in place at H-72 and fully operational at H-60 where “H” equals the time at which the Tropical Storm Force

Winds reach the coast.

All DOD contracted aircraft planning, including command and control, will be done from the Incident

Command Post (ICP). Projected aircraft turn time is 1.5 hours for narrow body aircraft, and two hours for wide body aircraft.

A planning assumption will identify an aircraft maximum on ground (MOG) and working MOG. Airport

Authority Operations in coordination with the Incident Command Post (ICP) and the contractor shall determine parking spots for evacuation aircraft. ICP shall inform the TSA screening facility staging area to release a specified number of passengers based on the aircraft’s available seats. Passenger and baggage will load in 1.5 hours for narrow body aircraft and 2 hours for wide body. Aircraft will not delay takeoff for loading of baggage. Any baggage that cannot be loaded will be flown on a later mission going to the same destination. Any baggage that is left behind at termination of operations shall be put into a storage area. Aircraft servicing is not planned to be provided at the evacuating airport. The airport should have sufficient parking space to sequence MOG to facilitate operations. The expected situation will be such that off-airport food, lodging, gas, supplies, etc. will probably not be available. The local airport workforce will be concerned with their own safety and the welfare of their families to include compliance with possible mandatory evacuation orders. The use of a workforce from outside of the potential impacted area will be a necessity. All evacuation support personnel must arrive totally self-sufficient. Coordination will be required with the airport authorities to find a lodging area on the airport grounds, but the contractor shall be responsible for sheltering and overall welfare of on-site personnel.

A unified evacuation group (Federal/State/local) will be responsible for the coordination of disaster evacuees departing the airport. This will be conducted in the TSA screening facility and includes:

Provision of reception area for hydration, food, restrooms, etc., prior to embarkation.

Security screening for air movement: TSA will employ appropriate screening techniques to ensure the safety of the air transportation system.

Statement of Work, August 2019 Page 3 of 19

Aircraft passenger manifest: With the assistance of the contractor, the evacuation group will coordinate the manifesting of HHS disaster evacuees and provide boarding instructions. Evacuee luggage will be scanned by TSA and then moved to the appropriate aircraft. The manifest will be made available by email/fax upon departure, provided electronic transmittal is possible under conditions at hand, and/or a hard copy that shall be made available to designated person upon arrival. Every attempt will be made to include individual registration information.

The evacuee luggage will be scanned by TSA and then moved to the appropriate aircraft. Screened luggage will remain segregated until arrival at the final destination. Airport shuttle buses, escorted by appropriate local personnel, will move evacuees to aircraft for loading. Except for certified companion/service animals, there will be no pet transportation on the emergency evacuation aircraft.

C.2 Scope The purpose of this contract is to support the ability to rapidly obtain aviation ground support services and/or airfield operations and management services at U.S. airports and, when HHS is requested by the

Federal Government, Outside Continental United States (OCONUS) international airfields (e.g., to support a repatriation of US Citizens to the US). This contract support includes the requirements to obtain Contractor-managed multi-functional air operational support resources and capabilities as needed in support of Federal assistance for a national event. A national event, as used in this document, is defined as any occurrence when Federally provided capabilities are needed to support activities that otherwise exceed available local and state resources or upon request of the Federal Government to support an international operation. Specifically, the contractor may be tasked to provide airfield site plans by conducting an airfield survey at designated airports. Upon completion of the airfield survey, the contractor may be tasked to develop an aviation ground support operational plan and/or airfield operations and management services for the support in a disaster evacuation. Additionally, the contractor may be tasked to provide training, exercise, and technical assistance support under this contract. The contractor may be tasked to provide ground support services to include passenger services to evacuees and/or airfield operations and management services for a large-scale air evacuation at airfields which have undergone the pre-planning component or crisis action/adaptive operational planning for the airfields that do not have an evacuation plan. Furthermore, the contractor shall be tasked to provide operational and/or logistical support for evacuations and/or the staging of responding team assets, upon prior approval of the Contracting Officer Representative (COR) and Contracting

Officer (CO). See C7 Deliverables for time schedule of these products.

C.3 Period of Performance The period of performance is for a 12-month base period starting at contract award, with four (4) optional 12-month periods.

Task order period of performance shall be stated upon issuance.

Statement of Work, August 2019 Page 4 of 19

C.4 Place of Performance The specific location shall be designated in each task order. However, the Contractor must be able to support all US states to include all U.S. territories and possessions and, upon request, to OCONUS international location(s).

C.5 Contractor Responsibilities/Specific Tasks

C.5.1 Contract Service Area The contracted service areas shall include the Continental United States; Alaska; Hawaii; and all US

Territories and Possessions and to OCONUS international locations to be determined.

C.5.2 Contractor Responsibilities The contractor shall manage the total work effort associated with delivery support which are required to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, resourcing, scheduling, and quality control.

The contractor shall provide labor, equipment and logistics in support of operations involving the arrival and departure of as many as 90 aircraft during a 24-hour evacuation window. This SOW consists of two concurrent work efforts. For the first work effort the contractor shall perform basic ground operations to include but not limited to aircraft marshalling, baggage handling and loading, and airfield operations, or some combination thereof as requested via task order. The second work effort consists of the contractor providing passenger service support to process disaster evacuees through the evacuation terminal to aircraft boarding. This will include ticketing, movement, holding, assembly, boarding, manifesting, and other miscellaneous passenger management efforts. These work efforts will be structured around two key phases that include pre-event preparedness and advisory planning, as well as mobilization and event-specific crisis action planning. Crisis action plans should be developed within 2 days of task order issuance.

C.5.3 Specific Tasks The contractor shall conduct preparedness activities for aviation ground support services at a designated airport(s) in anticipation of a mass evacuation air operation. This shall include operational planning, training, exercises, and pre-event activities during the period of performance of the contract.

Geographic Area of Focus and Operations: The Contractor shall be prepared to provide preparedness activities for aviation support for mass evacuation operations from the designated airport.

Evacuation Population: The total evacuation population will depend upon the location. For planning purposes, the contractor shall be capable of providing assistance to evacuate a population of up to

20,000. The Government estimates that as many as 90 aircraft arrivals and departures may require ground support services and related logistics support over the course of the evacuation.

Preparedness Planning: Federal, State and local governments have been involved in mass evacuation planning for the “at risk” localities in the Gulf Coast since 2006. The capability of a precautionary air evacuation of disaster evacuees, general population, and a surge of tourists from a major metropolitan airport is relatively new. To facilitate this expanded planning effort, the contractor shall provide planning

Statement of Work, August 2019 Page 5 of 19 expertise in aviation operations and specifically ground support services throughout the contract period to support HHS regional offices planning requirements, addressed in this SOW.

Advanced Planning: The contractor shall develop and refine operational and tactical plans to the COR within 90 days of a task order request that integrate specific capabilities (personnel and equipment) into the overall effort.

Training: The Contractor shall develop a training program on all elements of the air evacuation operation to the COR within 60 days of a task order request. This shall include an overview of airfield operations, security requirements and working in a high stress situation. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise identified in subsequent task orders.

Exercises: The contractor shall develop a full understanding of the operational plan and expectations during times of activation. This will include participation in functional field exercises, validating proof of concept, and operational plan demands to support HHS regional offices aviation ground support planning requirements, upon task order request. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

Pre Event Activities: The contractor shall ensure that any evacuation planning with Federal, State, and local governments is documented in the airfield operational planning and this shall include documentation of key stakeholders, to include Emergency Support Function (ESF) constituents, as determined.

C.5.3.1 Preparedness Planning Preparedness Planning shall include Federal, State and local governments in a unified effort that results in validated, executable plans for aircraft ground support and other key stakeholders. Operational and tactical tasks are developed through the planning process that shall include a capability inventory based upon on-location airfield site surveys. This process shall help to develop staffing plans and equipment requirements. Specific requirements follow.

C.5.3.1.1 Airfield Site Survey/Plan

The contractor shall conduct an airfield site survey and shall develop a contractor site plan to be delivered to HHS upon task order request. The on-site survey will be conducted in cooperation with the airport authority and other appropriate authorities. The survey information provided is critical to determining aircraft suitability and contingency support requirements and serves as an important tool for HHS mission planners, Federal Aviation Administration officials, and functional managers. The contractor’s airfield site survey/planning shall include the identification of tarmac spacing areas to support disaster evacuee requested logistical resources and/or the staging of designated responding team assets only if requested and approved by the affected state and HHS Regional office, respectively, and upon prior approval of the Contracting Officer’s Representative (COR). The following minimum elements shall be included:

Digital pictures, airfield diagrams, parking plan diagrams, taxi routes and hazardous cargo areas, area maps, airfield photographs, city maps, road maps, local checklists, phone numbers, policies, and restrictions, etc., Statement of Work, August 2019 Page 6 of 19

Provide template diagrams of Maximum on Ground (MOG) and parking configurations. Highlight hazardous areas, emergency jettison areas, and warning areas. Include locally produced

Standard Instrument Departures and other airfield handouts. Point out key facilities such as the fire department; fuels, in-flight kitchen, weather facility; motor pool, billeting; transient alert, assigned Contingency Response Element (CRE) or contingency support areas; commonly used marshaling yards, etc.

Ensure the final summary reflects the MOG capabilities by type of aircraft, special cautions and/or restrictions, and additional assessments of capabilities that shall help mission and planners determine aircraft and support capabilities and requirements at the airfield. The final summary is to determine who, what, where, and how much tanker and air mobility support shall be needed at the location to run a two shift operation with the worse-case MOG listed.

Document requirements related to runway(s), taxiway(s), and parking apron measurements, weight bearing capacity (WBC) and obstacle information. It is imperative that obstacle information be specific to include location, height, and distance from runway or taxiway centerline, and the edge of the apron. Measure and document each obstacle only once, with reference to the nearest approach end of the runway. For each taxiway and apron indicate whether lighting is available. Data provided by the location’s Airfield Manager (or equivalent) should be verified for accuracy. If not verified, annotate data as such.

Airfield site surveys/plans shall be completed within 3 months (90 days) of task order and all deliverables shall be submitted to the COR.

C.5.3.1.2 Operational Plan Development

This planning shall include the development and refinement of operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort. While the operational planning task is separate from the previously addressed airfield site survey/plan, the former is conjoined with the survey plan, which is required to be current to complement the operational plan development.

The Contractor shall be generally knowledgeable of State and local government evacuation plans and have an in-depth understanding of airport authority plans. Identification and qualification of all personnel shall be in accordance with standard industry practice as required for the performance of this work.

The contractor shall work with the Government on advanced planning. Advanced planning will identify an estimated number of total flights, moving an estimated number of disaster evacuee passengers during the planned emergency evacuation.

The following responsibilities and functional tasks outlined in the plan shall include, but not be limited to:

Perform ground support and aircraft marshalling for up to MOG aircraft simultaneously.

Shall be responsible for the movement and accountability of baggage from the screening area through the loading of assigned aircraft during the evacuation window.

Be responsible for all health, welfare, safety and sustainment issues for its personnel. Must be self-sufficient.

Statement of Work, August 2019 Page 7 of 19

Obtain all licenses, permits, insurance, and other documents necessary to perform airport ground support operations (all required documentation shall be provided to the COR in advance of contract award).

The contractor shall be required to provide preparedness planning for the use of aviation ground support equipment in order to assist with the air evacuation. This includes but is not limited to the following equipment:

Baggage carts used for movement of luggage from the screening facility to the aircraft, and excessive customer baggage to an on-site storage area

Belt loaders and transporters for loading passenger luggage onto aircraft storage areas

Tug tractors to move any equipment that cannot move itself (e.g., tarmac bag carts, air starters, and other equipment)

Push tugs and tractors used to move aircraft.

Aircraft tow bars.

Ground power unit vehicle(s) capable of supplying power to aircraft parked on the ground

Air conditioning units to cool aircraft interior during passenger boarding and waiting periods

(when aircraft cooling system is not running)

Passenger boarding stairs used to provide a way to transport people safely and efficiently from the ground to and from an aircraft

Light carts for night time operations

Chocks to prevent an aircraft from moving while parked

Battery powered megaphones, handheld two-way radios, flashlights and safety equipment.

Wheelchairs

Other Ground Support Equipment (GSE) Non-Powered

Equipment Other GSE Powered Equipment

Note: Equipment requirements shall be verified and updated based upon airfield site surveys and direct coordination with airport authorities and HHS.

Transport baggage from TSA screening points onto the airfield to eight loading points. In addition, baggage may be pre-positioned at predetermined parking spaces before aircraft arrive.

Luggage handling usually by means of belt loaders and baggage carts

The contractor shall be required to identify the following preparedness planning services covering ramp personnel to provide aircraft servicing in support of the mass evacuation to including but not limited to:

Marshall (parking) aircraft on the ramp Towing with pushback tractors

Ground power unit(s) (so that engines do not need to be running to provide aircraft power on the ground)

Positioning passenger stairs and wheelchair lifts

Hydraulic mules (units that provide hydraulic power to an aircraft externally)

Air conditioning unit(s)

The contractor shall be required to identify the following preparedness planning services, including but not limited to:

Statement of Work, August 2019 Page 8 of 19

Fueling

Cabin service

Security checks

Air starters

Lavatory services

Catering

De/Anti-icing

Water Cartage

The contractor shall be required to provide preparedness planning for airfield operations and management services to assist the air evacuation. This includes but is not limited to the operation and maintenance of the following:

Automated Weather Distributions System (AWDS)

Runway Sweeping

Aircraft Parking/Transient Alert

Forward Area Refueling Point (FARP)

Air Traffic Control (ATC) Tower and Facilities

Weather Observation/Forecasting

The Contractor shall comply with all lawful requirements of FAA, TSA, and the airport authorities. This includes but is not limited to weight and balance compliance when loading baggage on the aircraft, ramp access restrictions, and other matters within the jurisdiction of such authorities to including liability insurance.

The Contractor shall be responsible for the care and supervision of its own personnel. The Contractor shall be expected to provide sleeping cots, food, and beverages for their employees. The Contractor shall be solely responsible for supervising their employees, scheduling work and rest periods and other considerations required by law and labor contracts. The contractor shall supply personal safety equipment for its personnel including but not limited to ear and eye protective devices, safety vests, and lighted aircraft wands. Identification and qualification of all personnel is in accordance with standard industry practice as required for the performance of this work.

The contractor shall consult with appropriate air transport authorities and mutual aid organizations in developing the plans required under this section. The Contractor shall be generally knowledgeable of

State and local government evacuation plans as well as Federal large scale international support plans and have an in-depth understanding of airport authority plans. With this understanding, the contractor shall assist HHS in developing a regional and international operational plan. Operational plans shall be completed within 3 months (90 days) of task order and all deliverables shall be submitted to the COR.

C.5.3.2 Training A training program shall be developed to prepare the participants on all requirements for mass evacuation air operations to include HHS/NDMS Federal Patient Movement programs, policies, and procedures upon task order issuance. Training shall also be developed and instructed by Subject Matter

Experts (SME) skilled in development of training and instructional development to prepare the key stakeholder trainees on all the requirements for mass evacuation air operations. This shall include

Statement of Work, August 2019 Page 9 of 19 operations of the unified command, liaison requirements, and performing airfield operations. The

Contractor shall provide training programs designed for key stakeholders to include but not limited to:

1) Government/Contractor operations-level managers and staff assigned to the Contractor, 2) State, local and tribal government and Non-Government Organization emergency personnel, and 3) HHS

Regional/HQ staff. The training package for operations and support level personnel will include a testing element. Required training shall include a validation and/or certification of completion and competence.

Prior to executing the training the Contractor shall provide the COR a detailed outline of the training inclusive of training content, instructional staff (with related background), goals and objectives 10 business days prior to a scheduled training. Within 30 days of completion of training the Contractor shall provide to the COR a report of training completion inclusive of the names of the members, hours trained and any operational issues and/or gaps identified though the training process. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

Contractor Staff: This training includes contractor staff who may perform as operators capable of executing all identified functional task delineated in the contract. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

State/Local Staff: This training includes all State/Tribal support staff that is expected to serve an emergency support function to support a disaster response effort. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

HHS Regional/HQ Staff: This includes training to support HHS staff in understanding the capabilities of the contract and responding to a state specific disaster response. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

C.5.3.2.1 Aviation Ground Support/Video Teleconferencing (VTC) Training

The contractor shall be required to utilize and participate in remote training applications utilizing VTC and Adobe Connect streaming for training conducted that would include their employees and would be conjoined and concurrent with State/Regional operational planning training.

C.5.3.3 Exercises

The Contractor shall develop, coordinate, and deliver exercises to provide understanding of the

Operational Plan (OPLAN) for the respective State(s) and HHS Regional office staff stakeholders upon task order receipt. Planning for operational support exercises shall be conducted by SMEs skilled in disaster evacuation training and exercise development. Furthermore, the Contractor shall conduct the exercises to validate proof of concept of the OPLAN. All exercises shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

C.5.3.3.1 Tabletop Exercises (TTX)

The Contractor shall develop an appropriate TTX Test Plan and execute a TTX to support HHS regional offices disaster evacuation planning requirements upon task order issuance. The test plan includes a schedule detailing the timeframes, clear scope, scenario, and logistics. TTXs are tools for familiarizing agencies and personnel with current or expected jurisdictional capabilities.

TTXs participants include senior staff, elected or appointed officials, or other key personnel in an informal setting discussing simulated situations. TTXs shall be used to facilitate the understanding of

Statement of Work, August 2019 Page 10 of 19 concepts, identifying strengths and shortfalls, and familiarizing HHS Regional office stakeholders with the Air Ground evacuation plan and process.

Participants shall be encouraged to discuss issues in depth and develop decisions through slow-paced problem solving. A document outlining exercise methodology and objectives must be provided for approval of the COR within 10 business days of task order issuance authorizing this activity, unless otherwise specified on the task order.

C.5.3.3.2 Functional Exercises (FEs):

The Contractor shall develop an appropriate FE Test Plan and execute a FE to support HHS regional offices disaster evacuation planning requirements upon task ore issuance. FEs shall focus on exercising the plans, policies, procedures, and stakeholder responsibilities. Movement of personnel and equipment is simulated. A functional exercise simulates the reality of operations by presenting complex and realistic problems that require rapid and effective responses in accordance with a plan. A document outlining exercise methodology and objectives must be provided for approval of the COR within 10 business days of task order issuance authorizing this activity, unless otherwise specified in the Task Order. Once authorized, the Contractor shall conduct FEs to evaluate the initial phase of its emergency operations in accordance with a specified OPLAN.

C.5.3.3.3 Full Scale Exercise (FSE)

The Contractor shall develop a FSE Test Plan and execute a FSE to support HHS regional offices disaster evacuation planning requirements upon task order issuance. FSEs test many facets of emergency response. The FSE shall include first responders responding to and immediately recovering from an incident. A FSE focuses on implementing and analyzing plans, policies, and procedures. It is conducted in a real-time, stressful environment that closely mirrors a real incident. The level of support needed to conduct a FSE is greater than needed for other types of exercises. Key contributors will include, but are not limited to, HHS, NDMS partners, NDMS hospitals, state and local government, and HHS-support

Contractors to ensure all parties are fully prepared to undertake and manage their respective roles in an evacuation of significant magnitude, in accordance with this contract. A document outlining exercise methodology and objectives must be provided for COR approval within 10 business days of task order issuance authorizing this activity, unless otherwise specified in the task order.

C.5.3.4 Equipment for Training/Exercise Support Equipment refers to Ground Support Equipment (GSE), but not limited to, that is based at an airport, usually on the ramp/apron or the servicing area by the terminal as well as the equipment necessary for airfield operations and management services. GSE is used to service the aircraft between flights and airfield operations and management services equipment consists of necessary equipment to clear, maintain, refuel, and operate the airfield. The GSE is there to support the operations of aircraft while on the ground. Airfield operations and management services equipment is there to ensure operations of the airfield when all airport authority or DOD is not available to support. The primary function of GSE is to support ground power operations, aircraft mobility, and loading operations (for both passengers and cargo). This GSE will be either powered or non-powered GSE. Powered GSE includes push/pull towing tug tractors; cargo belt loaders; and passenger boarding steps/ramps. Non-powered GSE include dollies, chocks and tripods. This equipment also includes all required above and below the wing of the aircraft support services required to complete the task or mission.

Statement of Work, August 2019 Page 11 of 19

Not all exercises will require the contractor to supply equipment. If it is determined by HHS that equipment is needed for the exercises described in C.5.3.2 Training, the contractor shall be required to supply the amount and type of equipment as specified in the Task Order. The contractor must transport, stage, and maintain sufficient equipment to handle a specified number of aircraft, both wide body and narrow body, MOG. All equipment operators must be licensed to operate such equipment as applicable.

C.5.3.5 Operational Support – 2 Day Small Scale Field Deployment

Following activation and upon receipt of an executed task order, the Contractor shall provide ground support services and passenger service support and/or airfield support services to assist in the management of a mass evacuation. It is anticipated that there may be a three-day advance notification before actual passenger embarkation. Evacuation operations would normally occur within a three- day period but may longer depending upon the event.

The following table outlines a typical evacuation sequence for planning and event management purposes, where “H- “indicates the final hour of the effort.

Time Activity

H-120 Hours Market survey issued by Air Mobility Command for potential Air Evacuation;

contractor alerted to possible requirement

H-96 Hours Contractor advance team deployed to designated airport

H-72 Hours Emergency declared; HHS will issue Mission Assignment to DoD-AMC; HHS contractor staff arrived and in place

H-70 hours Contractor receives notice (i.e. task order) to deliver personnel and equipment to designated airport and complete operation set up in 18 hours or less

H-60 hours Voluntary air evacuation for ticketed passengers (tourists, visitors, and conventioneers) begins at commercial terminal; initiate airport security plan

H-58 hours All contractor personnel and equipment have arrived at evacuation terminal, presented credentials to airport authority security office and completed their operations set up

H-50 hours Disaster evacuee population air evacuation operations begin, first aircraft arrive, begin loading evacuees

H-48 First disaster evacuees depart

H-18 hours Air evacuation of disaster evacuees ends; support personnel (TSA, FAMS, contractors, etc.) evacuate to safe haven at other airport hubs on last flights out. (evaluation of end of mission or return, post incident)

H-12 hours Airport closed; last flight has departed

H-10 hours Remaining air evacuation support personnel shelter in place

Evacuation timelines would vary based on disaster scenario (notice vs. non-notice) and other response requirements. For a non-notice event it is important to know that it will take up to 24 hours for the contractor’s staff to fully deploy with all staff in place at designated areas.

Statement of Work, August 2019 Page 12 of 19

Notification

The contractor shall contact employees & equipment providers to determine availability. This shall include the number of employees and labor hours required to conduct operations.

Alert (Prepare to Deploy)

Upon notification to the contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the contractor shall begin coordination activities to allocate adequate resources in preparation of o an air evacuation. The contractor shall determine staffing plan requirements that identify a minimum number of personnel to alert in preparation for activation

(Deployment and Staging).

Activate (Deploy & Stage)

Upon direction from HHS Contracting Officer, the air evacuation ground support staff shall be activated.

Personnel shall report to the airfield and prepare to implement the operation. Equipment shall be staged at the designated airport. Communications shall be established with HHS entities at the Incident

Command Post and other government authorities as required.

Ramp Services

The contractor shall start the ground support operations, in anticipation of the first aircraft, which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor shall have sufficient personnel and equipment to handle the aircraft simultaneously.

Aircraft Ground Support Management

The contractor shall provide management and supervisory personnel to oversee the aircraft ground support operations.

Passenger Support Services

Disaster evacuees being air evacuated from an affected area shall be picked up at designated pick up points. The local coordinating authorities supporting mass evacuations shall coordinate the processing and local transportation. Disaster evacuees shall be limited to one carry on item (purse, diaper bag, etc.)

and one piece of checked luggage (no more than 45 inches total dimensions). Animal screening will be done at the pick-up points so that only certified service/companion animals are admitted, no household pets. Local coordinating authorities shall also ensure that disaster evacuees are manifested for surface movement at their pick-up points prior to arriving at the airport. Aircraft manifesting shall be required on-site. Security shall be in-place at the entrance and exit of the screening facility. All incoming buses and individuals shall be screened. Disaster evacuees shall receive screening and boarding process instructions at the screening facility. They shall enter the TSA screening area with luggage in hand.

Passenger Service Personnel (PSP) shall ensure that evacuees waiting in the post TSA screened areas are manifested and departing on the same flight.

SPECIAL NOTE: The contractor staff supporting a response operation shall be experienced in providing crowd control, maintaining a calm, secure, non-violent and safe environment. To be successful, they also must be aware of and manage time constraints.

Statement of Work, August 2019 Page 13 of 19

The volume of work and demands on contractor staff shall be constantly changing because of factors that they cannot control: the arrival rate of people to the TSA screening facility, processing times because of varying queues (i.e., waiting lines), uneven flow rates through security screening areas, and the number of flights per hour because of aircraft and runway availability.

Passenger Reception & Escort

If required PSP shall meet buses, instruct passengers on procedures before passengers disembark buses, direct and guide passengers into the TSA screening facility, answer any questions and otherwise keep passengers calm and informed. PSP shall identify, provide and arrange assistance to passengers if they need help with their baggage, directions, moving through the facility, onto shuttle buses, and upstairs onto waiting aircraft (assume 5 to 10 percent of passengers will require assistance). PSP shall also explain luggage and flight check in rules and procedures, and answer questions. PSP will assist with the manifesting process and shall provide each passenger with a color coded tag that designates their destination. PSP shall direct passengers to TSA screening area and move screened baggage to secure baggage area for transport to aircraft. They shall continue to direct passengers to Flight Queuing Area, onto shuttle buses and onto the aircraft. PSP shall ensure that passengers in post TSA screened waiting area are manifested and departing on the same flight.

Passenger Service Support Management

The contractor shall provide management and supervisory personnel to oversee the passenger service support operations.

Airfield Operations and Management Services Management

The contractor shall provide management and supervisory personnel to oversee airfield operations and management.

ADMINISTRATIVE SUPPORT:

Reporting

The Contractor shall submit various reports and deliverables specifically called for in items referenced above.

Accounting Support

This includes the labor necessary to maintain the proper books of account, document expenses, pay for acquisitions, pay subcontractors, develop invoices, and manage cash flow and report results of the program operations.

Contract Close Out Costs

Activities include the following: closing out contractual relationships, payment of final billings, closing facilities, return of rented/leased equipment, completion of final accounting and reporting, preparation of field communications and technology equipment for distribution to a HHS designated facility or other location, preparation of locations ground support equipment (GSE) for distribution to a HHS or other designated facility and archiving of records if the GSE is included in the task order.

Worker Temporary Shelter

Statement of Work, August 2019 Page 14 of 19

Contractor shall be responsible for the care and well-being of their on-site employees, including but not limited to: setting up temporary shelter as a worker rest area and eating area, and providing food, water, cots, blankets and safety equipment to on-site employees.

Evacuee Return Operations

Based upon integrated planning with Federal, State, and local governments, preparations shall be made to have personnel and equipment ready to respond to returning evacuees to airport of origin.

Event Deactivation

The time and extent of deactivation shall be determined by the Contracting Officer based upon support requirements within the theater of operations. It is anticipated that deactivation of resources shall occur in a phased manner.

Deactivation will normally take up to 24 hours. However, the COR may specify other time frames or a phased deactivation when necessary.

In conjunction with the CO’s authorization, deactivation shall occur in a timely manner. A deactivation notice shall be issued in writing by the CO or verbally communicated to the Contractor by the CO with a written direction to follow. A deactivation notice shall contain a date and time that resources are to deactivate. In the case of a notice to “immediately” deactivate a resource, the resources shall deactivate in a prompt and efficient manner. Any HHS provided communication/navigation units used on vehicles to transport evacuees shall be required to “out-process” at the aforementioned Vehicle Staging Area

(VSA) or other site as directed by the deactivation notice.

The Contractor shall provide an after-action report to the COR. The report shall include equipment usage and final inventory. The report shall also include a description on the performance of equipment and teams, to include lessons learned, best practices, safety record, and recommendations for major plan maintenance and procedural revisions. An inventory of Government Furnish Equipment and

Government Furnish Property must be accounted for during the replenishment process following an evacuation. As appropriate, additional information concerning maintenance operations must be provided to the COR for use in its after-action review. The after-action report shall be submitted to the

COR within 10 business days of deactivation has been completed unless specified otherwise in the task order.

C.5.3.6 Operational Support – 4 Day Large Scale Field Deployment

Following activation and upon receipt of an executed task order, the Contractor shall provide ground support services and passenger service support and/or airfield support services to assist in the management of a mass evacuation. It is anticipated that there may be a 3-day advance notification before actual passenger embarkation. Evacuation operations would normally occur within a three-day period but may be longer depending upon the event.

The following table outlines a typical evacuation sequence for planning and event management purposes, where “H- “indicates the final hour of the effort.

Statement of Work, August 2019 Page 15 of 19

Time Activity

H-120 Hours Market survey issued by Air Mobility Command for potential Air Evacuation;

contractor alerted to possible requirement

H-96 Hours Contractor advance team deployed to designated airport

H-72 Hours Emergency declared; HHS will issue Mission Assignment to DoD-AMC; HHS contractor staff arrived and in place

H-70 hours Contractor receives notice (i.e. task order) to deliver personnel and equipment to designated airport and complete operation set up in 18 hours or less

H-60 hours Voluntary air evacuation for ticketed passengers (tourists, visitors, and conventioneers) begins at commercial terminal; initiate airport security plan

H-58 hours All contractor personnel and equipment have arrived at evacuation terminal, presented credentials to airport authority security office and completed their operations set up

H-50 hours Disaster evacuee population air evacuation operations begin, first aircraft arrive, begin loading evacuees

H-48 First disaster evacuees depart

H-18 hours Air evacuation of disaster evacuees ends; support personnel (TSA, FAMS, contractors, etc.) evacuate to safe haven at other airport hubs on last flights out. (evaluation of end of mission or return, post incident)

H-12 hours Airport closed; last flight has departed

H-10 hours Remaining air evacuation support personnel shelter in place

Evacuation timelines would vary based on disaster scenario (notice vs. non-notice) and other response requirements. For a non- notice event it is important to know that it will take up to 24 hours for the contractor’s staff to fully deploy with all staff in place at designated areas.

Notification

The contractor shall contact employees & equipment providers to determine availability. This shall include the number of employees and labor hours required to conduct operations.

Alert (Prepare to Deploy)

Upon notification to the contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the contractor shall begin coordination activities to allocate adequate resources in preparation of an air evacuation. The contractor will determine staffing plan requirements that identify a minimum number of personnel to alert in preparation for activation

(Deployment and Staging).

Activate (Deploy & Stage)

Statement of Work, August 2019 Page 16 of 19

Upon direction from HHS Contracting Officer, the air evacuation ground support staff shall be activated.

Personnel shall report to the airfield and prepare to implement the operation. Equipment shall be staged at the designated airport. Communications shall be established with HHS entities at the Incident

Command Post and other government authorities as required.

Ramp Services

The contractor shall start the ground support operations, in anticipation of the first aircraft, which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor must have sufficient personnel and equipment to handle the aircraft simultaneously.

Aircraft Ground Support Management

The contractor shall provide management and supervisory personnel to oversee the aircraft ground support operations.

Passenger Support Services

Disaster evacuees being air evacuated from an affected area shall be picked up at designated pick up points. The local coordinating authorities supporting mass evacuations shall coordinate the processing and local transportation. Disaster evacuees shall be limited to one carry on item (purse, diaper bag, etc.)

and one piece of checked luggage (no more than 45 inches total dimensions). Animal screening will be done at the pick-up points so that only certified service/companion animals are admitted, no household pets. Local coordinating authorities shall also ensure that disaster evacuees are manifested for surface movement at their pick-up points prior to arriving at the airport. Aircraft manifesting shall be required on-site. Security shall be in-place at the entrance and exit of the screening facility. All incoming buses and individuals shall be screened. Disaster evacuees shall receive screening and boarding process instructions at the screening facility. They shall enter the TSA screening area with luggage in hand.

Passenger Service Personnel (PSP) shall ensure that evacuees waiting in the post TSA screened areas are manifested and departing on the same flight.

SPECIAL NOTE: The contractor’s staff supporting a response operation shall be experienced in providing crowd control, maintaining a calm, secure, non-violent and safe environment. To be successful, they also must be aware of and manage time constraints. The volume of work and demands on contractor staff shall be constantly changing because of factors that they cannot control: the arrival rate of people to the

TSA screening facility, processing times because of varying queues (i.e., waiting lines), uneven flow rates through security screening areas, and the number…