STATEMENT OF WORK

Administrative Support Services

70Z03826RS0000001

STATEMENT OF WORK

Administrative Support Services

Prepared by:

United States Coast Guard, CG-AIR

1664 Weeksville Road Bldg 63

Elizabeth City, NC 27909 ii

TABLE OF CONTENTS

1.0 GENERAL

1.1 Background

1.2 Scope

1.3 Objective

1.4 Applicable Documents

1.5 Contracting Officer’s Representative (COR)

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Tasking

2.2 Surge Work

3.0 MINIMUM EXPERIENCE/BASE QUALIFICATIONS FOR ALL POSITIONS

3.1 Minimum Qualifications for All Positions

3.2 Highly Desired Qualifications for All Personnel

3.3 Administrative Assistance Duties

3.4 Administrative Assistant CG-AIR-E

3.5 Administrative Assistant for OPS Division

3.6 General Clerk III

3.7 Logistician II

3.8 Logistician III

3.9 Procurement Technician

3.10 Senior Procurement Technician

3.11 Protocol Specialist

3.12 Requirements Logistician III

3.13 Training Specialist

3.14 Program Manager

4.0 CONTRACTOR REQUIREMENTS

4.1 Personnel Management

4.2 Training

4.3 Key Personnel

4.4 Substitution of Personnel

iii

4.5 Utilizing Electronic Mail (E-mail)

4.6 Employee Appearance

4.7 Conflict of Interest

4.8 Employee Conduct

4.9 Workplace Environment

4.10 Cooperation with Investigative Processes

4.11 Supervision, Direction, or Control

4.12 Compliance with Local Regulations, Instructions, Directives

4.13 Insurance Requirements

4.14 Contractor Access

4.15 Contractor Employee Background Investigation (BI)

4.16 Receipt of CAC and an ALC Badge

5.0 REMOVAL OR REPLACEMENT OF PERSONNEL

5.1 Removing Contractor Employees for Misconduct/Non-Performance/Security

Reasons

5.2 Replacement of Personnel

5.3 Evaluation of Requirements upon Removal of Personnel

5.4 Vacancy/Non-Productive Hours Deductions

6.0 QUALITY

6.1 Quality Assurance Surveillance Plan (QASP)

6.2 Contractor’s Quality Control (QC)

7.0 REPORTS AND MEETINGS

7.1 Monthly Progress Reports

7.2 Material Inspection and Receiving Report (DD Form 250)

7.3 Status Meetings

7.4 Post Award Conference

7.5 Daily Report

7.6 Protection of Information

8.0 PROPERTY

8.1 Government Furnished Property

8.2 Government Furnished Equipment

iv

8.3 Discrepancy Reports

8.4 Reimbursement for Damages

8.5 Damage to Contractor Supplies, Materials, Equipment, and Property

9.0 SAFETY

9.1 Requirements

9.2 Safety Plan

9.3 Mishap Notification/Reporting

9.4 Government-Provided Safety Training

9.5 Environmental Hazards

9.6 Environmental Compliance

9.7 Material Storage and Use

9.8 Confined Space Entry- Civilian Contractor Requirements

9.9 Notification of Environmental Spills/Releases

9.10 Tabacco Policy

10.0 DELIVERABLES

11.0 CONTRACT REQUIREMENTS…………………………………………………...42

11.1 Period of Performance

11.2 Place of Performance

11.3 Hours of Operation

11.4 Telework

11.5 Federal Holidays

11.6 Closures and Delays

11.7 Contractor Sponsored Functions

11.8 Government Sponsored Functions

11.9 Inspection and Acceptance Criteria

11.10 Government Led Investigations

11.11 Continuity of Support

11.12 Contractor On-Site Operations at Government Facilities

11.13 Contractor Visits to Government Facilities

12.0 INVOICING

12.1 Invoicing Instructions

v

12.2 Invoice Submittal Timelines

12.3 Payment Information

13.0 TRANSITION PLAN

13.1 Phase-In

13.2 Phase-Out

14.0 ACRONYMS

A.1 Attachment 1: Quality Assurance Surveillance Plan

1.0 GENERAL

1.1 Background

The United States Coast Guard (USCG), CG-AIR’s (to include the Aviation Logistics Center

(ALC), Aviation Projects Acquisition Center (APAC), and Office of Aeronautical Engineering

(CG-AIR-E)) primary mission is to conduct depot level maintenance of USCG aircraft, and aircraft flown by other Government Agencies as required. Administrative support services are needed to provide assistance in the following Areas of Responsibility (AORs), to include by not limited to: Aviation Logistics Division (ALD), Business Operations Division (BOD), Safety and

Environmental Health Office (SEHO), Chief of Contracting Office (COCO), Short Range

Recovery (SRR) Product Line, Engineering Services Division (ESD), Information Systems

Division (ISD), Industrial Operations Division (IOD), Long Range Surveillance (LRS) Product

Line, Medium Range Recovery (MRR) Product Line, Medium Range Surveillance (MRS)

Product Line, and Operations Division (OPS).

1.2 Scope

This Statement of Work (SOW) defines contractor support as providing Procurement

Administrative Support Services and Administrative Support Services.

The Department of Labor Service Contract Act (SCA) Occupation Code 01020, Administrative

Assistant, will be used for the Procurement Technician, Senior Procurement Technician, and

Administrative Assistant requirements. At the discretion of the COCO, Procurement

Technicians will be assigned to various product lines and divisions throughout CG-AIR. These positions will support procurement operations by assisting procurement personnel with administrative duties and performing clerical and technical work that supports the procurement of supplies and services. These positions shall not in any way bind the Government contractually.

This contract will also provide general administrative support services to various divisions throughout CG-AIR. The contract will be scalable in nature to include other tasks and services that are directly related to the operation of assigned aircraft, industrial product lines, or administrative support functions as described in the SOW (such as attending meetings, providing additional documentation, or providing administrative support for new initiatives, etc.) that the

Government may direct on an “as required” basis. All Government-directed tasks shall be specific to the operation of assigned aircraft, an industrial product line, or other Air-related functions. All additional tasks will be initiated through written direction from the Contracting

Officer (KO) or Contracting Officer Representative (COR) to the Program Manager and must fall within the scope of the contract. Tasks requiring significant changes to the scope, staffing, or resources will require a formal contract modification.

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1.2.1 The full-time equivalents in the table below are based on the historical labor mix to perform this requirement:

Labor Category* Estimated Labor Mix

Administrative Assistants 12

General Clerk III 3

Logistician II 1

Logistician III 7

Procurement Technician 14

Protocol Specialist 1

Requirements Logistician III 10

Senior Procurement Technician 1

Training Specialist 1

* Positions may or may not be funded at any time during the contract period of performance.

1.2.2 During the life of the contract, the USCG will continuously monitor its needs to ensure the proper number of positions and mix of skills are being provided. In the event the USCG requires additional personnel due to new requirements or a change to the labor mix is required, the KO will notify the contractor and negotiate the changes.

1.2.3 The contractor will fill the positions using the procedures specified for replacement of personnel in Section 5.2 of this document.

1.3 Objective

The objective of this requirement is to obtain contractor support to provide procurement administrative support and administrative support services as required for normal operations of

CG-AIR and other tasks as required by the Government. The contractor shall provide technical guidance to their staff for unusual or non-recurring events and seek guidance from the

Government (Government meaning KO, Contract Specialist (CS), and/or COR) when necessary.

1.4 Applicable Documents

1.4.1 Compliance Documents

The documents (listed in no particular order) identified in Sections 1.4.1.1 through 1.4.1.2 provide specifications, standards, or guidelines that shall be complied with to meet the requirements of this SOW.

The ALC, Department of Homeland Security (DHS), and USCG regulations, instructions, directives, orders, and special procedures to include specific detailed guidelines including desk guides, Standard Operating Procedures (SOP), checklists, codebooks, and oral or written instructions.

1.4.1.1 Regulations, Manuals, Procedures, Handbooks, Directives, and

Commandant Instructions (COMDTINST)

1.4.1.2.1 ALCINST 11240.1M, (Feb. 2025) – Use of ALC General Services

Administration (GSA) Vehicles

1.4.1.2.2 ALCINST 5320.1, (Mar 2025) – ALC Check-In, Check-Out and Internal

Transfer Procedures and the Workforce Accountability List (WAL)

1.4.1.2.3 ALCINST 5100.48F, (Jun 2025) – Safety and Occupational Health Program

Manual

1.4.1.2.4 ALCINST 5224.3F, (Feb 20205) – Control of Records

1.4.1.2.5 ALCINST 5224.1I, (Jan 2025) – Business Management System

1.4.1.2.6 ALCINST 5224.9B, (Feb 2025) – New Employee Orientation

1.4.1.1.1 DHS Management Directive (MD) 11042.1 (Jan. 2005) –

Safeguarding Sensitive but Unclassified (For Official Use Only)

Information

1.4.1.1.2 DHS MD 140.01, Revision 2 (May 2017) – Information

Technology (IT) Systems Security

1.4.1.1.3 DHS 4300A (Dec. 2023) – Sensitive Systems Handbook

1.4.1.1.4 DHS MD 11005 (Mar. 2006) – Suspending Access to DHS

Facilities, Sensitive Information, and IT Systems

1.4.1.1.5 COMDTINST 5375.1B (Aug. 2022) – Limited Personal Use of Government

Office Equipment

1.4.1.1.6 COMDTINST M5216.4E (Feb 2024) – Correspondence Manual

1.4.1.1.7 Workplace Violence and Threatening Behavior (Mar 2021)

1.4.1.1.8 COMDTINST M3710.1I (Mar 2021) – Coast Guard Air Operations Manual

1.4.1.1.9 COMDTINST M13020.1H (May 2019) – Aeronautical Engineering

Maintenance Management

1.4.1.1.10 COMDTINST M7220.29D (Nov 2019) – Coast Guard Pay Manual, Chapter

5 Incentive Pay

1.4.1.1.11 Federal Acquisition Regulation (FAR)

1.4.1.1.12 Homeland Security Acquisition Regulation (HSAR)

1.4.1.1.13 Department of Homeland Security Acquisition Manual (HSAM)

1.4.1.1.14 Coast Guard Acquisition Procedures (CGAP)

1.4.1.1.15 DHS 4300A (Dec 2023) – Sensitive Systems Handbook

1.4.1.1.16 COMDTINST 5375.1E (Aug 2022) – Limited Personal Use of Government

Office Equipment

1.4.1.1.17 Occupational Safety and Health Administration (OSHA) (Public Law 91-

596)

1.4.1.1.18 OSHA Standard 29 Code of Federal Regulation (CFR) 1910

1.4.1.1.19 Title 40 CFR Protection of Environment

1.4.1.1.20 Title 15A North Carolina Administrative Code (NCAC) Environmental

Quality

1.4.1.1.21 40 CFR Part 302

1.4.1.2.7 ALCINST 5330.1D, (Feb 2025) – Reporting for Duty During Inclement

Weather Conditions

1.4.1.2.8 ALCINST 5530.1B, (Feb 2025) – Physical Security Plan

1.4.1.2.9 ALCINST 5760.1C, (Feb 2025) – Visit Requests from Vendors and Potential

Vendors

1.4.1.2.10 ALCINST 5216.1P (Jun 2013) – Preparation of Correspondence

1.4.1.2.11 ALCINST 13020.1E (Feb 2025) – ALC Aircraft Maintenance Qualification

Procedures

1.4.1.2.12 ALCINST 3710.1T (Apr 2025) – ALC Air Operations

1.4.1.2.13 ALCINST 5224.4F (Mar 2020) – Competence, Awareness and Training

1.4.2 Availability of Documents

The documents listed herein (Section 1.4.1) refer to various documents that could be utilized throughout contract performance and will not be provided with the solicitation. Before obtaining copies of these documents, the Contractor must be registered in the Defense Logistics Agency’s

(DLA) Joint Certification Program (JCP). More information on this certification be found at https://www.dla.mil/HQ/LogisticsOperations/Services/JCP/. After ensuring registration by providing a copy of the DLA JCP certification, the Contractor will complete DHS Form 11000-

6, Sensitive but Unclassified Information Non-Disclosure Agreement (NDA) and return with a written request to Charles.E.Leslie@uscg.mil.

The USCG will only release the documents to United States (U.S.) businesses that have followed the above procedures. The documents will not be released to any foreign entity. If the U.S.

business plans to release the documents to any foreign entity, they will first provide the USCG with a copy of a valid Technical Assistance Agreement and DSP-5 authorizing release to that entity.

1.5 Contracting Officer’s Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the contractor. The COR IS NOT authorized to change the scope of work or specifications as stated in the contract, to make commitments or otherwise obligate the

Government, or authorize any changes which affect the contract price, delivery schedule, period of performance, or other terms and conditions.

1.5.1 The KO is the only individual who can legally commit or obligate the Government for the expenditure of public funds. Technical administration of this contract will not be construed to authorize revision of the terms and conditions of this contract. Any such revision will be authorized in writing by the KO.

1.5.2 An alternate COR may also be appointed to this contract.

1.5.3 The COR, and alternate COR if required, will be appointed at the time of contract award.

In the absence of the primary COR, all responsibilities and functions assigned to the COR will be the responsibility of the alternate COR.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Tasking

This contract will support supply, procurement, and administrative duties across CG-AIR.

Tasking is subject to move between product lines or divisions with little notice. The duties include, but are not limited to, the functions described in Section 3.0 of this document.

2.2 Surge Work

Surge Work is typically non-recurring work within the general scope of the contract but is not included in the firm-fixed price (FFP) requirements. When required, the USCG will ask the contractor for a quotation for the additional services. Once the two (2) parties have reached an agreement, a bilateral modification for the work will be issued. Surge Work may be FFP, labor hour, or a combination. Surge Work may include specific work requirements or training required by the Government due to a change in software, hardware, or procedures.

2.2.1 Composite Labor Rates

The composite labor rates are fully burdened hourly labor rates inclusive of all direct and indirect costs and profits. These rates will be utilized to develop the pricing for surge work. The

Contractor’s quotation for surge work will provide sufficient detail for a determination of price reasonableness by the KO. Additional information may be required at KO’s discretion.

3.0 EXPERIENCE/QUALIFICATIONS

The contractor will be fully proficient at the required services at the time of contract award and will maintain full proficiency for the life of the contract. The contractor will accomplish the assigned tasking by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience.

3.1 Minimum Qualifications for All Positions

• Be citizens of the U.S.

• Possess the ability to read, write, speak, and comprehend English.

• Possess excellent written and verbal communication skills.

• Possess knowledge and ability to perform simple arithmetic.

• Possess knowledge of Microsoft Office applications.

• Possess excellent ability to manage multiple task with competing deadlines.

• Possess ability to work with minimal Government oversight.

3.2 Highly Desirable Qualifications for All Personnel

One (1) year experience in USCG procedures to include proficiency in using:

• Aviation Logistics Management Information System (ALMIS)

• Asset Maintenance Management Information System (AMMIS)

3.3 Administrative Assistant (Department of Labor, SCA Occupation Code: 01020)

The primary task of this position will be to perform a variety of routine administrative and office support tasks, respond to customer service inquiries and provide administrative support to the assigned organizational function. This is accomplished by receiving, screening, and directing telephone calls and visitors, entering and updating divisional information, maintaining reports and logs, managing incoming and outgoing correspondence and documents, and completing other related clerical activities. The contractor shall provide Administrative Assistant support to the respective division as follows, which may not be all inclusive:

3.3.1 Administrative Assistant Duties

Duties include, but are not limited to:

• Provide receptionist support and accomplish the clerical and administrative functions to include:

• Assist with scheduling meetings and TEAMS calls and providing support for related activities.

• Establishing and maintaining office files (both paper and electronic) and divisional and management calendars in accordance with (IAW) USCG and local command procedures.

• Acting as the Point of Contact (POC) for visitors and responding to non-technical inquiries, while directing technical calls to the appropriate individual.

• Arranging and attending division staff meetings, as needed, taking meeting minutes, and following up as needed to ensure action items are completed as scheduled.

• Participating in the Events Team to assist with ceremonies or visits at ALC, working with Protocol Specialist or the Command Secretary.

• Maintaining, updating and submitting support requests.

• Other duties as assigned refers to additional tasks that are directly related to the scope of work outlined in the SOW.

o Examples include preparing reports, attending meetings, managing correspondence, or supporting related projects within the assigned division.

o All additional duties must be assigned by the designated AOR, COR, or KO, and must fall within the scope of the contract.

• Maintain Personnel Information to include:

• Managing employee records, accident reports, performance appraisals, job descriptions, and other personnel-related documents.

• Providing basic information on personnel matters such as training, leave, benefits, and other job-related procedures.

• Preparing and maintaining a log of all travel and training requests for division-funded activities. Assisting with creating travel authorizations, reviewing travel claims upon receipt, and notifying employees of any required changes or corrections.

• Developing Hiring Panel Packages.

• Updating and maintaining command Divisional Rosters (Organizational Charts) by ensuring personnel information is kept current and removing personnel who leave the command.

• Managing CG-AIR Distribution lists within USCG One (CGOne).

• Ensuring that competency mapping is completed if the admin is assigned to a

Technical Evaluation Team (TET).

• Adding new employees to the current Employee Notification System upon check-in.

• Maintaining Regroup rosters for assigned AOR.

• Develop and maintain databases to include:

• Designing and managing electronic document workflow.

• Assisting and working with the SharePoint Developer/Administrator to transition and manage division correspondence and workflows in Microsoft SharePoint.

• Developing and maintaining rudimentary databases that automate manual organizational functions (i.e., document archives, phone lists, personnel assignments, spreadsheets, document and correspondence routing, and USCG Portal websites).

• Developing methods to automate recurring reports.

• Modifying existing automated systems to update functionality or correct problems.

• Preparing templates for division newsletters, brochures, reports, and briefings utilizing

Microsoft Publisher.

• Preparing and distributing various reports and distilling disparate report elements into a well-organized and easily understood presentation of graphical and narrative elements.

• Publishing and maintaining reports and division material to the USCG Portal website.

• Improving organization and retrieval of office correspondence, printing labels, and batched letter production.

• Developing sequencing for spreadsheets and databases to automatically update, revise, calculate, and retrieve information for organizational reports.

• Providing administrative support and producing USCG correspondence, documents, spreadsheets, and graphics as requested for division support.

• Managing physical document archives.

• Ensuring structured tracking via the ALC eRouter.

• Ensuring that all correspondence is fully processed and filed per the division’s leadership, as well as transferring of archives to federal document repository IAW the

USCG Records Management Program.

• Clerical Functions to include:

• Supporting office productivity by stocking and submitting purchase requests for office supplies in applicable application/system and maintaining office equipment.

• Assisting with acquiring and disposal of government furnished supplies and equipment within current USCG policies.

• Establishing orders, receiving, recording, and distributing technical publications.

• Performing scheduled and routine technical publication audits IAW applicable USCG policies.

• Maintaining division Internet/Intranet presence by uploading files to the division web site and ensuring that all materials displayed on the web are current and up to date.

• Responsible for the timely submission of heat tickets/work requests for divisional issues.

• Assisting with monitoring divisional budgets, to include building Procurement

Request (PR) with information provided by government personnel.

• Responsible for the upkeep, organization, and cleanliness of the administrative office area, supply cabinets, copy area, and conference rooms.

• Drafting letters, memoranda, and responding to non-technical inquiries.

• Reviewing divisional correspondence for grammatical accuracy, punctuation, format, etc., and ensuring suspense dates are met.

• Establishing, maintaining controls, and following up to ensure timely accomplishment, distribution, submission, and review of correspondence, reports, and other documents.

• Providing control of division directives ensuring the correct routing, currency and clerical accuracy of the documents.

• Reviewing outgoing mail for enclosures, dates, signatures IAW the USCG

Correspondence Manual COMDTINST M5216.4 and USCG ALCINST 5216.1.

• Serve as timekeeper for Government employees in GovTA, to include:

• Resolving discrepancies

• Addressing inquiries

• Managing delegate assignments, supervisor designations, and employee accounts (e.g., unlocking/resetting passwords).

• Setting and updating default schedules for employees.

• Creating and managing Work Time transactions, including entering work hours once transactions are created.

• Generating biweekly reports such as unvalidated/uncertified timecards and review leave audit reports.

• Printing weekly approved leave reports and validating timecards upon AOR request.

• Assisting with correcting timecards and adding holidays or administrative time when necessary.

• Annually update accounting data and review the Time and Attendance Summary.

• Training Requirement to include:

• This role requires the completion of online training provided at the USCG’s expense.

While Contractor employees may not supervise USCG personnel, they are permitted to serve as timekeepers since this is a ministerial function involving the input of time and leave approved by the USCG employees' supervisor.

Note: The timekeeper has access to information protected by the Privacy Act, such as social security numbers and other personal information. The USCG protects this information through putting the appropriate Privacy Act clauses in the contract. (FAR Part 24) The contractor employee can act as timekeeper with the appropriate contract clauses. The USCG supervisor must approve all leave and certify time for payment.

The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials, as well as delivery and tracking of PRs to the appropriate procurement staff.

3.3.2 Administrative Assistant Qualifications:

The Administrative Assistant must meet all qualifications listed in section 3.1, as well as the following:

• Proficiency in the Microsoft Office suite including, but not limited to, Microsoft Word, Microsoft Excel, Microsoft Power Point and knowledgeable of Microsoft SharePoint, Microsoft Publisher, Microsoft Teams and Adobe Acrobat Professional.

• Excellent interpersonal, written, and oral communication skills.

• Strong analytical, problem solving, organizational, grammar and planning skills.

• Ability to prioritize, organize, and manage tasks in a multitasking environment.

• Ability to commit and maintain the highest level of confidentiality. (Note: Any breech in confidentiality will result in the USCG requiring replacement of the individual in this position.).

• Perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint.

• Physical requirements may include stooping, reaching, standing, walking, and/or sitting for extended periods of time; pushing and/or pulling objects weighing up to thirty (30) pounds; and lifting and carrying objects weighing up to twenty (20) pounds.

• Frequent activities may involve climbing stairs, kneeling, and/or crouching to retrieve files and other items.

3.3.3 Highly Desired Qualifications:

• At least one (1) year of experience in USCG procedures to include USCG aeronautical practices as defined in COMDTINST 13020.1.

• Microsoft Certified Solutions Expert certification for Microsoft SharePoint 2010 or newer.

3.4 Administrative Assistant CG-AIR-E (Department of Labor, SCA Occupation Code:

01020) (Place of Performance is Washington, DC)

The Administrative Assistant for CG-AIR-E will perform all the duties in Section 3.3.1 as well as the following, but are not limited to:

• Maintaining organizational automation tools, a Technical Library, an electronic document repository, and providing ALMIS reports to CG-AIR-E.

• Developing and maintaining application productivity enhancements that increase CG-

AIR-E’s efficiency and effectiveness, including spreadsheets, multimedia presentations, databases, and other productivity tools.

• Serving as the Technical Information Management and Ordering System (TIMOS), Aviation Technical Information Portal (ATIP), and Aircraft Configuration Control Board

(ACCB) POC for USCG Headquarters and provide TIMOS, ATIP, ACCB support for

USCG Headquarters.

3.4.1 Required Qualifications:

• At least two (2) years’ experience in USCG procedures to include USCG aeronautical practices as defined in COMDTINST 13020.1 utilizing ALMIS.

• Must have demonstrated experience with ALMIS reports.

3.4.2 Highly Desired Qualifications:

• TIMOS/ATIP management.

• Network Administration.

3.5 Administrative Assistant for OPS Division (Department of Labor, SCA Occupation

Code: 01020)

The OPS Division is responsible for maintaining aviation specific training records for personnel employed/assigned to the ALC. Maintaining those records requires systematic administration and strict attention to detail to ensure timely compliance with USCG regulations.

The Administrative Assistant for the OPS Division will perform all the duties in Section 3.3.1 as well as the following, but are not limited to:

• Aviation Training Program Management:

o Ensuring continuity of the Aviation Training Program.

o Managing complex training issues.

o Conducting periodic reviews and revisions of current instructions.

o Maintaining continuity to military Operation personnel.

• Training Liaison:

o Serve as liaison between training commands, Flight Examining Boards, and station personnel throughout the training process.

• Primary POC:

o Serving as the primary POC on training and training record/flight pay administration questions IAW COMDTINST M3710.1.

o Drafting and updating training records and providing guidance to personnel regarding standards and requirements to maintain ground and flight designation and qualifications.

• Ground Support Equipment Management:

o Developing and maintaining a mast list of all ground support equipment used by licensed miliary, civilian, and contractor personnel at CG-AIR.

o Providing quarterly updates of initial qualifications and expiration dates to the

BOD at ALC by the 15th of March, June, September, and December each year.

• Training Records System:

o Creating and maintaining training records for each aircraft type.

o Providing updates to training software for OPS and Flight Examining Board

Members.

• Flight Training Oversight:

o Tracking flight training requirements and currency by systematically reviewing pilot and aircrew training records for military and Operational Contract Pilots

IAW COMDTINST M3710.1.

o Assisting the Operations Office with incoming ALC pilot requirements by providing training data and coordinating qualification courses.

• Scheduling and Monitoring:

o Scheduling all training requirements IAW COMDTINST M3710.1.

o Monitoring pilots’ 30-day warm-up requirements and notifying members before expiration.

o Coordinate pilot simulator and proficiency courses with the ALC Training

Coordinator.

• Publication and Documentation Management:

o Distributing publication updates to all ALC pilots and air crews.

o Assisting the Aviation Incentive Pay Administrator in managing Hazardous Duty

Incentive Pay by maintaining files, records, and documentation.

o Providing electronic authorization for individuals to obtain protective flight clothing.

• Instruction and Policy Updates:

o Reviewing and revising ALCINSTs, syllabi, and standardization check forms as needed for approval.

o Developing new instructions, syllabi, and standardization check forms IAW

COMDTINSTs and policies.

• Maintenance Qualifications:

o Managing maintenance qualifications for military and civilian personnel.

o Maintaining records for pilots, aircrews, and employees (military, civilian, and contractor), including maintenance qualifications.

• Personnel Training Records:

o Scheduling training requirements IAW applicable Commandant and ALCINSTs, including COMDTINST M3710.1.

o Receiving and transferring personnel training records.

• Customer Service and Database Management:

o Assisting the Unit Training Officer (UTO) in managing and resolving customer complaints.

o Monitoring and maintaining databases while supporting audit teams with data requirements.

• Annual Curriculum Review:

o Conducting annual reviews of legal and other applicable requirements to ensure training curriculum remains up to date.

o Recommending changes as necessary.

3.5.1 Required Qualifications:

In addition to the requirements in Section 3.3.2, the OPS Administrative Assistant will have the following qualifications:

• Ability to perform normal administrative functions.

• Ability to speak in front of large groups.

• Ability to produce formal documents and reports.

• At least two (2) years’ experience in USCG procedures to include USCG aeronautical practices as defined in COMDTINST M13020.1 utilizing ALMIS.

• Demonstrated experience with ALMIS reports.

• Familiar with the following instructions:

o COMDTINST M5216.4 o COMDTINST M3710.1 o COMDTINST M13020.1 o COMDTINST M7220.29 o ALCINST 13020.1 o ALCINST 3710.1 o ALCINST 5224.4

3.6 General Clerk III (Department of Labor, SCA Occupation Code: 01113)

This position requires subject-matter knowledge and judgment to complete assignments involving numerous steps that vary in complexity and sequence. Responsible for choosing alternative methods and referring to problems that cannot be solved by adapting or interpreting existing guides, manuals, and/or procedures.

3.6.1 General Clerk III Duties

• Assisting with administrative matters.

• Maintaining a variety of financial or other records both manually and electronically.

• Verifying statistical reports are accurate and complete.

• Gathering and organizing relevant information.

• Addressing and resolving complaints as required.

• Entering industrial time for contractors and civilian employees in applicable database(s).

• Entering industrial time in the ALMIS Contractor Time for contract employees.

• Entering industrial time in AMMIS for all civilian employees working within applicable division.

• Updating status information for SRs in the SR Database.

• Completing closeout paperwork for completed SRs.

• Monitoring and correcting punches in Timeforce timekeeping system as it is implemented across additional IOD shops.

• Generating reports from government databases for use by personnel in making component repair decisions.

3.6.2 General Clerk III Qualifications

The General Clerk III must meet all qualifications outlined in Section 3.1, as well as the following additional requirements:

• Hold a high school diploma or equivalent and have at least two (2) years of experience in data entry.

3.7 Logistician II (Professional Position)

The Logistician II position is responsible for providing supply and logistical support services.

This role requires the knowledge, skills, and expertise necessary to offer technical guidance on the usage, repairability, and compatibility of aircraft parts and equipment.

3.7.1 Logistician II Duties

• Assessing equipment maintenance and logistics support requirements for USCG aircraft.

• Submitting Supply Item Change Requests (SICR).

• Preparing and providing documentation to support procurement actions.

• Reviewing and analyzing data to determine item interchangeability or substitution options.

• Evaluating logistical support plans for feasibility, efficiency, and cost-effectiveness.

• Collaborating with engineering staff to review special inventory requirements.

• Analyzing forecasting model outputs.

• Working with Engineering and Procurement teams on supply-related issues, including sources, databases, unit costs, and optimal stock quantities.

• Using AMMIS and ALMIS systems to generate requirements documents, creating

Unsatisfactory Reports for approval by Government personnel, and monitor aviation inventory.

3.7.2 Logistician II Qualifications

The Logistician II must meet all qualifications outlined in Section 3.1, as well as the following additional requirements:

• Hold a high school diploma or equivalent and have at least five (5) years of experience in supply/logistics.

• Have a minimum of five (5) years of experience managing tasks such as registration coding, inventory consolidation, long lead-time items, support items, items with multiple sources of supply, and items with proprietary data issues.

• Possess at least five (5) years of aviation inventory management experience beyond the role of a Supply Technician (i.e., Material Coordinator, Inventory Manager).

• Be knowledgeable about USCG or Department of War (DoW) aircraft logistics support practices and procedures.

3.8 Logistician III (Professional Position)

Logistician III is responsible for overseeing all aspects of the kitting process to support

Programmed Depot Maintenance (PDM). Key duties include identifying areas of concern and reporting them to the Supply Division (e.g., Item Manager, Supply Branch Chief). This role requires the ability to identify supply-related (full kit) issues, gather necessary data, and take steps to prevent operations delays. Accurate record-keeping is essential, including maintaining organized files for “due in” components. Participation in “Lean Events” may also be required.

This position demands a strong understanding of customer service principles and processes, including assessing customer needs, ensuring quality standards, and evaluating customer satisfaction. This position requires integrity, dependability, excellent verbal communication skills, and the ability to work independently or lead a team effectively.

3.8.1 Logistician III Duties

• Attending daily/weekly meetings including Theory of Constraints, Issue Resolution, Full

Kit, and Industrial Team Meetings, and reporting any supply/kitting issues affecting the

PDM production schedule.

• Reviewing logistics performance with customers against established targets, benchmarks, and service agreements.

• Collaborating with other departments to meet customer requirements and minimize negative impacts on the Product Line and/or Air Stations.

• Evaluating material, supply, and finished product availability and allocation to maximize value and reduce costs.

• Building and maintaining positive business relationships with key personnel involved in logistics activities.

• Presenting proposed solutions to customers, management, or other stakeholders through written proposals and oral presentations.

• Staying updated on logistics technology advancements and applying them to improve processes.

• Estimating quantities, costs, resources, and materials needed for PDM full kitting.

• Ensuring proper receipt of equipment and materials.

• Identifying and resolving inventory discrepancies, making necessary kit adjustments.

• Reporting full kit plans, progress, and delays.

• Monitoring incoming components and supplies, verifying proper identifying documentation.

• Maintaining kit inventory status in Concerto and on respective cabinets and inventory control points.

• Conducting quarterly kit reviews to ensure items are correctly identified (e.g., aircraft-specific, supply candidate, hangar deck items, supply, Auto 6000).

• Performing daily maintenance of two-bin inventory systems.

• Organizing and updating the tag bible for all routed assets.

• Responding to inquiries regarding kit status.

• Reporting back orders or delays in full kitting to managers or other personnel.

• Developing training materials and process guides for full kit processes and conducting internal audits.

• Protecting and controlling proprietary materials handled at CG-AIR.

• Support monthly updates to technical manuals (ATIP).

3.8.2 Logistician III Required Qualifications

In addition to the qualifications in Section 3.1, Logistician III will have the following:

• Hold a high school diploma or equivalent and have at least ten (10) years of experience in supply/logistics.

3.8.3 Logistician III Desired Qualifications:

Intermediate experience with the following:

• ALMIS

• AMMIS

• Critical Chain Project Management Tool (Concerto)

• Theory of Constraints (Concerto).

3.9 Procurement Technician (Department of Labor, SCA Occupation Code: 01020)

The Contractor will provide support services to assist the COCO with procurement operations for the ALC. Staff provided by the Contractor must be skilled in the procurement process and have knowledge and experience in government contracting policies and procedures. The

Contractor will offer technical guidance to their staff for unusual or infrequent situations and consult with the Government (including the KO, Supervisory KO (SKO), CS, and/or COR), when required.

At the discretion of the COCO, Procurement Technicians may be assigned to various product lines and divisions within CG-AIR. These roles will support procurement operations by assisting procurement personnel with administrative tasks and performing clerical and technical duties related to the procurement of supplies and services. These positions do not have the authority to bind the government contractually in any way.

3.9.1 Procurement Technician Duties

• General Procurement Support o Applying knowledge of contract clauses, provisions, laws, regulations, and policies.

o Ensuring solicitation packages include necessary information and supporting documentation, such as Service Contract Labor Standards, Prompt Payment Act, progress payments, and first article test requirements.

o Monitoring contractor compliance with contract terms and conditions using procurement regulations and policies.

o Updating and maintaining procurement documents, regulations, manuals, and related information.

o Reviewing procurement files to ensure inclusion of required documents and information.

o Assisting in determining applicable laws, regulations, clauses, and provisions.

o Using standardized procurement procedures and operations across various phases and functions.

o Utilizing automated and manual procurement systems to manage and correct routine information.

o Supporting purchase transactions by applying knowledge of procurement procedures and forms.

• Procurement Files, Documentation, and Procedures o Organizing contract file information (hardcopy and electronic) and entering contract data into management systems.

o Sorting, compiling, typing, and distributing requisitions, contracts, orders, modifications, and supporting documentation.

o Maintaining vendor mailing lists in management systems by adding or deleting information.

o Preparing, verifying, abstracting, controlling, and closing out procurement documents, files, reports, and records.

o Ensuring procurement documents include accurate information and terminology.

o Verifying signatures, accounting codes, item descriptions, quantities, and prices, and identifying missing information.

o Preparing routine procurement forms for purchases.

o Routing messages and documentation accurately within the workplace.

o Inputting and adjusting standard information in automated procurement databases.

o Maintaining procurement files and assisting in developing procurement procedures.

o Performing additional tasks to support procurement operations.

• Deliveries and Discrepancies o Investigating and resolving issues with shipments, payments, contract documentation, and other discrepancies.

o Researching errors and conflicting information in procurement documentation.

o Contacting vendors to check order status and expedite deliveries.

o Tracking requisitions, contracts, orders, and modifications using automated/manual systems and by contacting vendors or Requiring Activity.

o Validate undelivered orders using the USCG Open Obligations Management Tool

(OOMAT).

o Researching errors, investigating complaints, and resolving issues related to procurement financial functions, inventory management, cataloging, transportation, and supply.

o Reconstructing and reconciling incomplete information and addressing recurring error reports.

o Generating standard reports, such as tracking procurement awards, modifications, and other actions.

• Invoices, Data Calls and Other Duties o Downloading, sorting, and reviewing vendor invoices for accuracy against purchase orders, contracts, task/delivery orders, and modifications.

o Researching and responding to data calls.

o Assembling and preparing procurement management reports by consolidating relevant information.

o Performing other assigned duties within the scope of the contract.

3.9.2 Procurement Technician Qualifications:

The Procurement Technician must meet all qualifications outlined in Section 3.1, as well as the following additional requirements:

• Possess knowledge of procurement regulations, procedures, operations, and programs related to one (1) or more procurement phases or functions.

• Possess knowledge of the various steps and procedures required to provide a full range of procurement support related to recurring and standardized purchases for commonly used supplies and services.

Note: The Contractor shall ensure at least fifty percent (50%) of the Contractors performing in support of this contract possess a 4-year course of study leading to a bachelor’s degree with a major in any field or at least twenty-four (24) semester hours in any combination of the following subjects: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management.

3.10 Senior Procurement Technician (Professional Position)

The Contractor will provide support services to assist the COCO with procurement operations for CG-AIR. Staff provided by the Contractor must be proficient in the procurement process and have knowledge and experience in government contracting policies and procedures. The

Contractor will offer technical guidance to their staff for unusual or infrequent situations and consult with the Government (including the KO, SKO, CS, and/or COR), when required.

At the COCO’s discretion, the Senior Procurement Technician will support the assigned division and tasks outlined in the contract’s Schedule of Services. This role will assist procurement personnel by handling administrative duties and performing clerical and technical tasks related to the procurement of supplies.

3.10.1 Senior Procurement Technician Duties:

The Senior Procurement Technician will support the assigned division and tasks outlined in the contract’s Schedule of Services. In addition to the requirements specified in Section 3.1, the

Senior Procurement Technician will perform the following duties, but are not limited to:

• Providing training, guidance, and job-shadowing for contractor Procurement Technicians.

• Handling complex or high-value small purchase procurement actions.

• Developing and maintaining training materials and procurement templates for small purchase procurements in assigned product lines or divisions within CG-AIR.

3.10.2 Senior Procurement Technician Qualifications:

The Senior Procurement Technician must meet all qualifications outlined in Section 3.1, as well as the following additional requirements:

• Possess knowledge of procurement regulations, procedures, operations, and programs related to one (1) or more procurement phases or functions.

• Possess knowledge of the various steps and procedures required to provide a full range of procurement support related to recurring and standardized purchases for commonly used supplies and services.

3.11 Protocol Specialist (Professional Position) (Key Personnel)

The Contractor will use approved plans to complete the tasks outlined for this effort, ensuring the desire quality of service. These tasks may not cover everything required but will serve as a guide. Additionally, the Protocol Specialist may occasionally need to work outside of normal business hours, with the schedule adjusted accordingly as outlined in Section 11.3.

3.11.1 Protocol Specialist Duties

• ALC tours:

o Organizing and coordinating base-wide tours, including itineraries and transportation, for distinguished visits (i.e., Congressional staff, USCG Flag

Officers, DHS Staff, other governmental agencies, etc.).

o Conduct weekly tours (or when scheduled) for newly hired employees, visitors, and others as directed by the Command.

o Leading specialized tours of ALC for visiting groups (i.e., civic organizations, government representatives, schools, and other designated groups).

• Guest Escort and Itineraries o Greeting arriving aircraft.

o Arranging for transportation for visitors.

o Escorting guests throughout the base complex.

o Managing and coordinating visitor itineraries.

• Command Briefings, Meetings and Conference Rooms:

o Setting up and operating audio/visual equipment for meetings.

o Managing and coordinating the schedule for the Commanding Officer’s

Conference Rooms, including operating equipment, updating metric boards, and handling related tasks.

o Attending designated meetings as directed by the CG-AIR Command, recording minutes, and publishing them.

o Maintaining and updating weekly briefing materials.

o Keeping the Command Brief (ALC101) current and accurate.

o Regularly attend meetings as required.

• Ceremonies, Social Functions, and Events at CG-AIR (or other USCG domains as needed) o Planning and managing ceremonies, including retirements, promotions, awards, and other events. This includes handling invitations, scripts, speeches, and programs as needed.

o Providing support on protocol matters, particularly with invitations, scripts, and programs.

o Organizing and assisting in hosting social functions for the Wardroom (Officers).

o Coordinating the recognition program for Enlisted Person of the Quarter, working with USCG Public Affairs, and local media.

• Assisting the CG-AIR Commanding Officer’s Secretary.

• Assisting with other ALC and Command Administrative duties.

3.11.2 Protocol Specialist Qualifications:

The Protocol Specialist must meet all the qualifications outlined in Section 3.1, in addition to the following:

• Obtain the Military/DoW Protocol Specialist certification within twelve (12) months of hire. Proof of certification must be submitted upon completion.

• Two (2) years’ experience of protocol and event planning. This includes applying protocol and etiquette to organize events, coordinate ceremonies, and manage receptions, while considering the status of dignitaries, military and civilian representatives, and high-ranking officials.

3.12 Requirements Logistician III (Professional Position)

The Requirements Logistician III will independently manage the analysis, development, and implementation of requirements for various divisions within CG-AIR.

3.12.1 Requirements Logistician III Duties

• Collaborating with CG-AIR personnel and other commands to identify requirements.

• Conducting market research and planning projects.

• Preparing requisition packages, including SOW, Performance Work Statements, or

Objectives, and other acquisition documents.

• Ensuring requisition packages comply with regulations, policies, and audit requirements.

• Tracking action items, updating customers on project status, and managing acquisition information.

• Reviewing deliverables for technical accuracy.

• Managing multiple tasks simultaneously, creating schedules, and developing plans and milestones.

• Drafting correspondence, reports, white papers, meeting minutes, spreadsheets, briefs, and other documentation as needed.

• Developing methods, plans, and documents to streamline procedures, improve operations, reduce costs, and support long-term planning for effective program/project results.

3.12.2 Requirements Logistician III Qualifications:

The Requirements Logistician III must meet all the qualifications outlined in Section 3.1, in addition to the following:

• Bachelor’s degree in Business, Accounting, Logistics, Procurement, Supply Chain

Management, Project Management, or a related field; OR

• High School Diploma with at least three (3) years’ experience in Procurement, Logistics, Program Management, Supply Chain Management, Legal, or a related field.

3.12.3 Requirements Logistician III Preferred Qualifications:

Intermediate experience with the following:

• ALMIS

• AMMIS

3.13 Training Specialist (Professional Position)

IAW ALCINST 5224.4, the Contractor will assist the UTO by performing the function of POC on training, training record or administration questions, coordinating training location, and presenting training as detailed in ALCINST 5224.4.

3.13.1 Training Specialist Duties:

• Drafting, presenting, and updating training materials, records, and guidance to ensure personnel meet standards and maintain qualifications. Additional resources may be required as the training system evolves.

• Developing and maintaining training databases and records for all ALC employees

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