70Z03826QW0000109 - Attachment 4 - Statement of Work.pdf

ATTACHMENT 4

SOLICITATION NO. 70Z03826QW0000109

STATEMENT OF WORK (SOW)

C-27J FIELD SERVICE REPRESENTATIVE AND TECHNICAL SUPPORT SERVICES

1. BACKGROUND

The C-27J is a medium-sized military transport aircraft developed and manufactured by Leonardo S.p.A. (Leonardo), the Original Equipment Manufacturer (OEM). The United States Coast Guard (USCG) C-27J fleet size and operational schedule included under this procurement effort is eight (8) operational aircraft assigned to two (2) operational units. The expected operational flight hours are 6,000 each year for all USCG C-27J aircraft.

2. SCOPE

2.1 The USCG requires a Leonardo C-27J Field Service Representative (FSR) based at the USCG, Aviation Logistics Center (ALC), Medium Range Surveillance (MRS) Product Line (PL) in Elizabeth City, NC. The FSR will be responsible for researching and providing C-27J aircraft OEM specific technical information and documentation for the USCG to resolve technical questions and problems associated with the operation, maintenance, repair, and logistics support of the C-27J aircraft.

2.2 The USCG requires sustaining engineering services from Leonardo for the C-27J airframe structure, systems, and components for more complex engineering data requests that exceed the FSR’s ability to resolve locally. The engineering services will be requested by submitting Request for Technical Information (RFTI’s) In Accordance With (IAW) the terms of the contract.

3. REQUIREMENTS

3.1. Field Service Representative (FSR). The FSR will meet the experience, training and educational requirements of this section. The FSR will comply with all terms and conditions as required for services rendered per the below sections including contractor identification, background investigations requirements, supervision, acceptable conduct requirements, work schedules, locations and procedures.

3.1.1. The FSR will be Leonardo trained and experienced in all airframes, systems, and components installed and utilized on the C-27J aircraft.

3.1.2. The FSR will provide the USCG with a direct line of communication with C-27J aircraft OEM engineers and logistics staff.

3.1.3. The FSR will be able to communicate with USCG engineering, technical, and maintenance personnel at all levels, and with the manufacturer’s technical, engineering, product support, and manufacturing personnel.

3.1.4. The FSR will provide the most up to date C-27J aircraft OEM maintenance and operational procedures, repair limits, and tooling information available.

3.1.5. The FSR will manage the processing and response to all Engineering Data Requests (EDR). The EDR’s will be delivered to the contractor on the USCG generated PDF format. Responses may be via the EDR form, official email, or by other mutually agreed upon method.

3.1.6. The FSR will interpret C-27J aircraft OEM drawings and maintenance manual as required for the USCG and approved associated contractors.

3.1.7. The FSR will have access to historical and current C-27J service bulletins, maintenance advisories, safety bulletins, and service letters.

The FSR will provide an electronic copy of all the above data to the

USCG.

3.1.8. The FSR will have access to the Leonardo Portal.

3.1.9. The FSR will be available by phone after hours and on weekends for the initiation and management of critical Aircraft on Ground (AOG) EDR inquiries.

3.1.10. The FSR will attend a bi-monthly teleconference with C-27J aircraft OEM engineering and/or logistics experts. The contractor will arrange which subject matter experts are needed for each teleconference based upon the current aircraft status and specific requests by the Contracting Officer Representative (COR).

3.1.11. The FSR must be able to travel via USCG or commercial carriers as dictated by the Engineering Division and the COR in support of USCG maintenance endeavors.

3.1.12. The FSR must be proficient with the Mobile Interactive Maintenance System (MIMS) and the Ground Interactive Maintenance System

(GIMS).

3.1.13. The FSR must have five (5) years of experience with the C-27J.

3.1.14. The FSR must speak fluent English and Italian and communicate via all reasonable means regarding topics that are technical in nature.

3.1.15. The FSR must have a working level experience of the Microsoft Office suite.

3.1.16. The USCG reserves the right to waive any of these requirements in lieu of other significant or special C-27J experience.

3.1.17. The Contractor must notify the Contracting Officer in writing no less than 15 business days in advance, prior to replacing an FSR. The notice must include the justification for replacement and a resume of the proposed replacement FSR. The Contractor will not replace an FSR without approval from the Contracting Officer.

3.2 Technical Information Services: The Coast Guard’s objectives are to obtain Technical Information Services and documentation necessary to support and maintain the C-27J structures, systems, and components. The USCG will accomplish these objectives with the submittal of Request for Technical Information (RFTI’s) to the OEM. The contractor will respond to these RFTIs as specified below. The engineering services include but are not limited to the following objectives:

3.2.1. Enable the USCG to efficiently operate the C-27J aircraft by resolving technical questions of problems associated with structural engineering, repair of structures and airframe systems of the C-27J.

3.2.2. Enable support to the USCG for the management of Routine, Urgent, and AOG regarding structural damage or system malfunction.

3.2.3. The Contractor will provide extended technical support necessary to evaluate component anomalies not specifically addressed in maintenance manuals.

3.2.4. The Contractor will supply the USCG with appropriate technical data to support any C-27J major structural repair instructions issued by the C27J aircraft OEM, which are not covered by the existing Aircraft Structural Manual.

3.2.5. The Contractor will respond to requests involving an analysis from an external component manufacturer or supplier as agreed upon by both parties.

3.2.6. One RFTI will be issued to request contractor assistance in the resolution of a specific concern.

3.2.7. The Contractor will manage all RFTI’s submitted to Leonardo and respond as follows:

3.2.7.1. The Contractor will notify the Coast Guard within 3 calendar days as to the category of the USCG RFTI, Routine or Complex

3.2.7.2. The Contractor will respond within 10 calendar days of RFTI submission if the request is routine and does not require an in-depth engineering analysis.

3.2.7.3. The Contractor will respond within 21 calendar days, or as otherwise agreed between both parties, of RFTI submission to complex engineering requests.

3.3 Technical Information Meeting: Enable the USCG to provide, administer, and document an active exchange of ideas, topics, and information that may include structural, maintenance, and logistic issues between Leonardo, USCG Technical personnel from ALC, USCG Headquarters, and C-27J field units. This Technical Interchange Meeting (TIM) is to be held on a semi-annual basis and may be held at either the contractor facilities or at a government facility. The agenda requested and necessary personnel will be agreed upon 30 days prior to the TIM.

3.4 The Contractor will provide the USCG an exclusive point of contact for exchanging delivery status and requirements in coordination with the C-27J aircraft OEM’s respective departments for items related to spares, warranty, repair, overhaul, work stop and AOG issues at USCG operational units.

3.5 The Contractor will respond to USCG request for availability, unit price, lead-time, interchangeability, and documentation to support procurement of parts for which the USCG has no previous procurement history as specified in Section 19.

3.6 Contractor Field Team Support. Contract Field Team support will include aircraft repair/maintenance requirements that extend beyond the capacity of USCG expertise. Upon acceptance by the USCG of the recommended repair defined in the RFTI, the contractor will provide a detailed quote for the hours required for completion of the work upon request within 21 calendar days of receipt of request. This quote must include the steps required for the effort, the product to be provided, the estimated timeline and any requirement for special tooling and/or GSE for completion of the solution. The USCG will evaluate and accept or reject the contractor’s proposal for specific task orders. If the contractor’s quote is accepted, a task order will be issued under this contract (clin

6) to accomplish the work proposed.

4. KEY PERSONNEL

The Contractor will provide the necessary personnel to perform all requirements as specified in this SOW.

5. DELIVERY SCHEDULE

5.1.Engineering Technical Services

5.1.1. Response Rates for Engineering Technical Services Request are delineated within section 3.3 and 3.6. Response times are calculated based of Contractor’s receipt of request or RFTI and are all provided in calendar days, or as agreed upon by both parties.

5.1.1.1.Contractor’s determination of Routine or Complex: 3 calendar days.

5.1.1.2.Contractor’s solution to Routine Requests: 10 calendar days.

5.1.1.3.Contractor’s solution to Complex Requests: 21 calendar days.

5.1.1.4.Contractor’s solution to external supplier request: as agreed - both parties.

5.2. On Demand Technical Assistance

5.2.1. As per section 3.6., the Contractor will provide a quote within 21 calendar days of receipt of the RFTI.

6. EMPLOYEE IDENTIFICATION

Contractor personnel visiting or working at Government facilities will wear an identification badge in plain view and above the waist displaying, at a minimum, Contractor name, employee photo, employee name, employee security clearance-level, and a badge expiration date. Visiting Contractor personnel will comply with all Government escort rules and requirements and must identify themselves as Contractor personnel when their status is not readily apparent.

7. EMPLOYEE CONDUCT

Contractor personnel will comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor must ensure that Contractor personnel present professional appearance and conduct at all times.

8. CONDUCT AND/OR SECCURITY REMOVALS

The Contracting Officer may direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal of an employee does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

9. SECURITY

The FSR will be required to submit to a Security Background Check. Security Clearance, secret or confidential, is not required. The Contractor must provide the results of the Security Background Check to the USCG upon request. Contractor access to unclassified, but Secure Sensitive Information may be required under this SOW.

Contractor personnel must safeguard this information against unauthorized disclosure or dissemination.

10. PERIOD OF PERFORMANCE

The period of performance will consist of a one-year base period and two one-year option periods.

11. PLACE OF PERFORMANCE

11.1. The primary place of performance for the FSR is:

Commanding Officer

USCG, ALC, MRS, PL

1060 Consolidated Road Heavy Maintenance Facility Hanger 2 Elizabeth City, NC 27090

11.2. Places of performance for remote technical assistance will vary based upon the individual task.

12. HOURS OF OPERATION

Contractor employees will generally perform all work between the hours of 0800 and 1600 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees will be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW. On such occasions, FSR overtime hours must be coordinated through the COR and the contractor Contracting Officer. All requests for overtime must be approved, in advance and in writing, by the COR. The COR will send written (email) correspondence to the contractor and Contracting Officer with an explanation of the reason for the overtime request and the anticipated hours required. The contractor will then invoice the government for the overtime hours performed once completed.

13. TRAVEL

13.1 The FSR will be required to travel to support the USCG in its operation of the C-27J aircraft. Travel within the CONUS and OCONUS locations may be required. It is anticipated that many maintenance problems outside the primary place of performance can be resolved without travel. Travel may be required for technical support for individual task orders and will be included in the cost for the task order as a separate line item.

13.2 All travel will be conducted under CLIN 0005 of the SOW, which is in accordance with the current Federal Travel Regulations (FTR). All requests for travel must be approved, in advance and in writing by the COR. All travel must be directly related to the scope of work. Travel expenses invoiced to the Government will be in accordance with FTR and must include the appropriate receipts. The Government will not reimburse expenditures that exceed the FTR and are not within the documented scope of work. The Government will not approve travel status for contractor personnel within 50 miles of the established place of performance.

14. POST AWARD CONFERENCE

The Contractor will attend a post award conference with the Contracting Officer and the COR no later than 10 business days after the date of contract award. The purpose of the post award conference, chaired by the Contracting Officer, is to discuss the technical and contracting objectives of the contract. The post award conference will be held at the Government’s facility, located at the USCG, ALC, MRS PL in Elizabeth City, NC or at the USCG Headquarters Building in Washington, DC or via teleconference.

15. WEEKLY / MONTHLY ACTIVITY REPORTS

These monthly activity reports can be prepared and submitted in Contractor format, but must include the following: the Contractor’s name, representative’s name, the applicable contract number, specific information on instances of RFTI assistance provided to USCG units, ALC and the completion or status of other logistical projects, studies or investigations.

16. GENERAL REPORT REQUIREMENTS

The Contractor will provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows Vista and Microsoft Office Applications).

17. GOVERNMENT TERMS & DEFINITIONS

17.1. COR – Contracting Officer’s Representative

17.2. ALMIS – Asset Logistics Management Information System EAL Electronic Asset Logbook

17.3. DHS - Department of Homeland Security

17.4. PME – Peculiar Military Equipment

17.5. JCA – Joint Cargo Aircraft

17.6. OCONUS – Outside Continental United States

17.7. CONUS – Continental United States

17.8. AOG – Aircraft on the Ground

18. GOVERNMENT FURNISHED RESOURCES

18.1.The Government will provide the workspace, equipment, and supplies necessary to perform the on-site portion of Contractor services required in this contract, unless specifically stated otherwise.

18.2.The Government will provide access to Government maintenance and supply records, flight data, ALMIS, and C-27J shared information files/databases at reasonable times and places for review/verification.

18.3.The Government will allow the FSR access to tools and aircraft equipment to evaluate government performance of maintenance, conduct assessments, and acquire data.

18.4.The Government will provide organic transportation when FSR services are required in remote areas not readily accessible by commercial carriers. The MRS PL will coordinate the authorization for the FSR to be a passenger on Government transportation assets.

19. DELIVERABLES

19.1.Items in BOLD have mandatory due dates.

ITEM SOW

REFERENCE

DELIVERABLE/EVENT DUE BY DISTRIBUTION

0001 Paragraph 3.2.4 C-27J aircraft OEM Standard Procedures

C-27J aircraft OEM Data and Service Bulletins/Letters

As published by the OEM

Engineering

0002 Paragraphs 3.2.7 and 5.1.1

Request for Technical Information

10 calendar days (routine requests)

21 calendar days or as agreed (complex requests) As agreed external contract

Engineering

0004 Paragraph 15 Monthly Activity Report 7 business days after completion of the month

COR

20. TECHNICAL AND REQUIREMENTS PERSONNEL CERTIFICATION

I certify this requirement meets the Government’s minimum need and that the supporting data, which forms a basis for this justification, is complete and accurate.

Scot R. Hardwick Date C-27J Equipment Specialist